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Job Title: Senior Event Coordinator \n Location: Ferry House, New Hythe Lane, Aylesford \n Salary: Competitive \n Job Type: Permanent, Full time \n Working Hours: 45 hours per week, Monday - Friday \n About Us: \n Four Jays, part of the Heathcote Holdings group, is an integrated business supplying the needs of all types of welfare hire across the South East. The company prides itself on providing solutions to our clients promptly and professionally, whilst continuing to expand within a rapidly moving sector. \n About the role: \n Four Jays are looking for a Senior Event Coordinator who will be responsible for delivering an exceptional customer experience and driving hire revenue. You will take lead in overseeing the entire booking process from managing enquiries, guiding customers to the right product and finalising contracts & services to collaborating with the operational & logistics teams to ensure flawless delivery for events. \n Responsibilities: \n\n • Act as the first point of contact for existing and potential customers and engaging with them in a positive manner.\n, • Build strong, lasting relationships with internal and external stakeholders.\n, • Address complaints and resolve problems in a high-pressure role that involves managing challenges and last-minute changes.\n, • Respond to incoming enquiries and provide tailored quotations based on stock availability.\n, • Negotiate hire rates, manage stock calendars to avoid double bookings, and secure contracts for future events.\n, • Convert enquiries into bookings and upsell additional group services.\n, • Offer the best hire solutions to meet the customers event requirements.\n, • Work closely with the marketing department to capitalise on insights into customer needs.\n, • Use the hire software to manage deposits taken on booking confirmations and ensure final payments are made before delivery.\n, • Report conversion rates / utilisation targets / feedback\n, • Work with transport & logistics managers to coordinate workable delivery, collection & servicing timelines.\n, • Manage customer expectations around deliveries, collections, and services.\n\n About you: \n Essentials: \n\n • Attention to detail\n, • Ability to be adaptable with a proactive approach when working under pressure\n, • Strong negotiation skills\n, • Strong customer service skills\n, • Proficiency in using booking software and MS Office\n\n Desirable: \n\n • Previous event welfare/sanitation hire experience\n\n Benefits: \n\n • Life Insurance with access to GP24\n, • Commitment to wellbeing through Employee Assistance Programme\n, • Electric Car salary sacrifice scheme for eligible employees\n, • Cycle to work scheme\n, • Company Events\n, • GymFlex salary sacrifice\n\n Please click the APPLY button to submit your CV for this role \n Candidates with experience or relevant job titles of; Senior Welfare & Event Hire Coordinator, Senior Hire & Event Logistics Coordinator, Welfare Hire Account Coordinator, Senior Event Hire Specialist, may also be considered for this role.

Four Jays, based in Aylesford, is seeking a Senior Event Coordinator to deliver exceptional customer experience and drive hire revenue for events.

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.Ferry House, New Hythe Lane, Aylesford.Four Jays, part of the Heathcote Holdings group, is an integrated business supplying the needs xdjnayx of all types of welfare hire a

Summary: Are you organised, attentive to detail, and able to coordinate effectively to keep services running? Can you provide excellent customer service? If so, you'll want to learn more about this opportunity... In this Developer Services Coordinator role, you will handle the design, coordination, reporting, and financial aspects of new mains, diversions, and services. A high level of organisation and attention to detail is crucial, as you will process payments and developer enquiries, update logging systems, and maintain an overview of departmental work. Your coordination skills will be essential for allocating tasks during team absences and liaising with internal departments to ensure designs, estimates, and delivery happen on time. Previous customer-facing experience is required to seamlessly handle D-Mex communications, manage enquiries and complaints across all channels, and drive developer satisfaction. Desirable technical and analytical skills will help you hit the ground running as you coordinate department activities and perform quality checks. Main responsibilities: Overseeing all aspects related to Developer Services, ensuring high quality standards. Carrying out investigations and site meetings with developer, highways authorities, environmental assessors and archaeologists to plan the most optimum route for new mains. Providing developers with advice regarding requirements to water legislation, highways requirements, self-lay CoP, Diversionary works CoP, environmental impacts, and water quality requirements. Processing incoming developer and highway enquiries for mains (self-lay and requisitions), diversions and services infrastructure. Processing payments for all sites, diversion and connections relating to schemes being managed by Developer Services. Provide weekly and monthly reports on departmental performance and prepare job packs and method statements for developer services schemes. Ensuring that all work is covered in the event of holidays, sickness, or any other absence. To update the departmental logging system and companies work management system. Working with Engineering and Assets to ensure that offsite reinforcement schemes are delivered in line with onsite developer schemes. Building and managing relationships with developers and ensuring high quality of work and standards are met. Occasional attendance on bottled water stations as and when required. (In working hours)You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Customer service experience Good attention to detail and problem-solving abilities Ability to coordinate and manage priorities well Technical and regulatory knowledge desirable. Previous experience in utility sector desirable but not essentialGrow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £30,073.20 p.a. (dependent on experience)

Summary: Are you an experienced strategist capable of looking beyond the next quarter to shape the next quarter-century? Do you have the analytical foresight and leadership drive to chart a resilient, sustainable path for our business? As our Strategic Planning Manager, you will stand at the helm of our future roadmap-scanning long-term horizons and developing adaptive strategies that span up to 25 years. In a rapidly evolving landscape, you will serve as the central strategic coordinator, ensuring core strategies like our Strategic Direction Statement (SDS) drive seamless alignment across every corner of the organisation. From embedding critical initiatives-including Net Zero targets, climate change adaptation, resilient supply, and environmental enhancement-into all operational plans, to navigating wider water industry shifts, your work will directly protect our corporate priorities. You will own our resilience strategy, identify emerging risks before they manifest, and lead targeted strategic projects to bridge capability gaps. If you thrive on turning long-horizon challenges into clear, actionable goals, step into a role where your insight will define our legacy for generations to come. Main responsibilities: Owning the big plan: Acts as the lead author of key strategic documents, ensuring they remain current and adaptable to global changes. Listening to the community: Ensures that customer and stakeholder voices are heard, utilising their insights to direct strategic planning. Setting the ground rules: Establishes core assumptions (such as population growth or weather patterns) to be used by the business for planning purposes. Joining the dots: Reviews business operations to ensure consistency and alignment across different strategies. Future spotting: Monitors external trends, technology, and risks (such as PESTLE factors) to maintain a proactive stance. Keeping it professional: Ensures that strategy documents are consistent, high-quality, and accessible to all stakeholders. Shaking it up: Coordinates engagement with water sector reform, maintaining key objectives and overseeing work programs against top priorities. Tracks different work streams to ensure organisational alignment. Strategic oversight: Maintains a high-level, business-wide view to ensure all key programs align with the strategic roadmap and meet regulatory requirements. Owns the overall Corporate Plan. Decision support: Supports strategic decision-making regarding the prioritisation of delivery programs and necessary trade-offs. Outcome assurance: Ensures decisions are anchored in achieving the best outcomes for customers, aligning with strategic direction and meeting regulatory requirements.You'll need: Skills / Qualifications / Experience Good standard of secondary education and able to demonstrate a good standard of numeracy and literacy skills. Data literacy and analysis: Ability to work with data to create uniform planning assumptions or to understand trends to think through future strategy. Writing and presentation: Excellent written skills in whatever form it takes. Collaboration: The ability to work with a range of people within and outside of the company to co-create strategy documents. You'll need to be comfortable making the first contact and agreeing how we work together. Project management: Skills to manage the projects which we will put around our work. Industry knowledge: Good understanding of the water industry landscape. Positive mindset and problem solving: A can do attitude is a must. Previous roles within the water sector or a similarly complex regulated utility environment (e.g. Energy or Telecoms). Involvement in developing strategic documents and will have mastered the art of making the complex simple for the reader. Experience in the submission of five-year regulatory business plans (e.g. Price Reviews like PR24) and understand the regulatory framework.Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: From £70,000 p.a. dependent on experience

Job Title: Senior Event Coordinator Location: Ferry House, New Hythe Lane, Aylesford Salary: Competitive Job Type: Permanent, Full time Working Hours: 45 hours per week, Monday - Friday About Us: Four Jays, part of the Heathcote Holdings group, is an integrated business supplying the needs of all types of welfare hire across the South East. The company prides itself on providing solutions to our clients promptly and professionally, whilst continuing to expand within a rapidly moving sector. About the role: Four Jays are looking for a Senior Event Coordinator who will be responsible for delivering an exceptional customer experience and driving hire revenue. You will take lead in overseeing the entire booking process from managing enquiries, guiding customers to the right product and finalising contracts & services to collaborating with the operational & logistics teams to ensure flawless delivery for events. Responsibilities: Act as the first point of contact for existing and potential customers and engaging with them in a positive manner. Build strong, lasting relationships with internal and external stakeholders. Address complaints and resolve problems in a high-pressure role that involves managing challenges and last-minute changes. Respond to incoming enquiries and provide tailored quotations based on stock availability. Negotiate hire rates, manage stock calendars to avoid double bookings, and secure contracts for future events. Convert enquiries into bookings and upsell additional group services. Offer the best hire solutions to meet the customers event requirements. Work closely with the marketing department to capitalise on insights into customer needs. Use the hire software to manage deposits taken on booking confirmations and ensure final payments are made before delivery. Report conversion rates / utilisation targets / feedback Work with transport & logistics managers to coordinate workable delivery, collection & servicing timelines. Manage customer expectations around deliveries, collections, and services.About you: Essentials: Attention to detail Ability to be adaptable with a proactive approach when working under pressure Strong negotiation skills Strong customer service skills Proficiency in using booking software and MS OfficeDesirable: Previous event welfare/sanitation hire experienceBenefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrificePlease click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Senior Welfare & Event Hire Coordinator, Senior Hire & Event Logistics Coordinator, Welfare Hire Account Coordinator, Senior Event Hire Specialist, may also be considered for this role

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