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Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024 . As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe . Key Responsibilities Operational Leadership • Oversee the daily Housekeeping operation, ensuring all rooms and public areas meet Grantley Hall 5 star luxury standards, • Allocate daily duties, monitor work performance and ensure shift coverage in line with business needs, • Conduct regular room and public area inspections to maintain brand and departmental standards, • Support the Executive Head Housekeeper in managing resources, inventories and operational planning, • Lead and motivate the Housekeeping team, promoting a positive and professional working environment, • Act as the Departmental Training Manager by designing, coordinating and delivering ongoing training programmes, • Support onboarding, skills development and performance enhancement across all roles, • Provide continuous coaching and feedback to staff, ensuring service excellence and consistency, • Maintain exceptional levels of cleanliness, presentation and guest service at all times, • Ensure full adherence to all standards outlined in the departmental SOPs at all times, • Respond promptly and professionally to guest queries, requests or concerns, • Ensure all departmental processes contribute to creating memorable guest experiences, • Assist in managing stock control, ordering and storage of linen, ameninities and equipment, • Support preparation of daily reports, performance metrics and operational documentation, • Create weekly staff schedules and manage timesheets accurately and in a timely manner, • Monitor on-job training records, departmental development plans and compliance documentation, • Oversee the management of guests' lost and found items, ensuring proper handling, secure storage and accurate maintenance of all related records, • Ensure full compliance with all Health & Safety regulations, including maintaining up to date H&S training records for all team members, • Ensure all departmental risk assessments are current and that all associated training records are kept up to date and fully compliant with Health & Safety requirements, • Conduct HR related duties as required, including investigations, disciplinary meetings, welfare meetingd and supporting formal processes in line with Grantley Hall policies, • Previous experience in a supervisory or managerial Housekeeping role, ideally within a luxury or 5 star environment, • Strong leadership, communication and organisational skills, • Excellent attention to detail and commitment to maintaining high standards, • Experience in training, coaching or staff development is highly desirable, • Ability to work under pressure while maintaining a calm and professional manner, • Strong understanding of housekeeping operations, health & safety standards and service excellence, • Motivational leadership style, • Passion for luxury hospitality, • High level of professionalism and integrity, • Strong eye for detail, • Commitment to team development, • Flexible and adaptable with a proactive mindset Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: • Tips typically over £200 per month (£3,400 per year), • Complimentary bespoke uniform and chef whites, • Complimentary meals whilst on duty, • Refer a Friend bonus - Earn up to £1000, • Holiday Buy/Sell Scheme, • Complimentary employee car parking, • Complimentary state of the art onsite gym - with personal trainer support, • 31 days annual leave (including bank holidays) increasing with service, • Professional development opportunities at all levels, • Reimbursement on work shoes, sight tests and professional memberships, • Modern and spacious discounted live in accommodation for eligible roles, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support ., • We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards., • Employee Assistance Programme helpline and online support , along with wellbeing champions onsite, • Team Member of the Month Awards, • Discount on Grantley Halls Restaurants, Spa products and Gift Shop, • Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels, • Cycle to work scheme, • Access to Stream, allowing you to instantly access your wages, • Simplyhealth - Health cash plan

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