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Head of Customer Experience & Contact Center Operations London | Hybrid Up to £100 + £17k Bonus, 30 Days Holiday, 14% Pension, Full Family Health Care + This is a senior leadership experience in multi-site customer-service & contact-centre operations and requires a strong understanding finance,/banking telephony, case-management and workforce-management platforms (e.g., Genesys, NICE, Verint, Zendesk, Salesforce Service Cloud). Overseeing multi-site operations including offshore locations you will own service performance across customer-service operations, ensuring consistent service levels, strong workforce planning, robust quality controls, and a high-performance culture. Lead risk management, operational reporting, and continuous improvement across multiple region Key Responsibilities • Oversee capacity planning, forecasting, and service-level delivery., • Manage operational budgets and monthly performance reviews., • Lead service tools oversight (telephony, case management, reporting platforms)., • Drive a strong risk-management culture and compliance with customer-outcome obligations., • Build capability: recruitment, onboarding, skills development, competency frameworks., • Lead Quality Assurance and ensure consistent service standards., • Develop executive-level reporting and operational dashboards., • Partner with product, change, and technology teams to improve customer journeys., • Monitor industry best practice and competitor activity to inform service strategy. Candidate Profile • Senior leadership experience in customer operations or contact-centre environments., • Prior experience in a Large Financial Services firm. (Bank, Insurance, Credit Cards Etc.), • Strong understanding of telephony/case-management platforms (e.g., Genesys, NICE, Zendesk)., • Skilled in capacity modelling, forecasting, and performance management., • Experience operating in regulated environments., • Strong analytical, reporting and stakeholder-management capabilities., • Proven track record developing teams and uplifting service culture., • Comfortable leading through change and transformation.

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the industry.We supply candidates from executive to operative level and are currently working with a contractor who are looking for Mult.

Performance Marketing Executive. Performance Marketing Executive.

Executive Assistant to CFO – Global Corporate Business.

Operations Executive (HR Administrator) – London. We have the most amazing and varied role for an applicant seeking an outstanding opportunity in a finance house based in the City to be the Operations Executive for the business, which is a role encompassing Ops/HR/Front of house/facilities and IT

We’re supporting a well-regarded London-based financial services firm who are looking to hire two Executive Assistants on a 12-month fixed-term contract to support two well-liked Managing Directors within their Real Estate team, alongside providing support to the wider team. Proven experience as a

As Conveyancing Executive, you’ll act for both sellers and buyers on a wide range of residential transactions, operating under the supervision and credentials of an external partnered law firm.

To apply, please send your CV to Covent Garden Recruitment. Covent Garden Recruitment is acting as an employment agency in relation to this vacancy.

We are the world’s leading aviation and aerospace recruitment and executive search firm, trusted by the most respected names in the industry to deliver results with integrity, discretion, and excellence.

Executive Assistant to CFO – Global Corporate Business.

Digital Marketing Executive – eCommerce. As a Digital Marketing Executive, you’ll support the planning and delivery of multi-channel digital campaigns.

A high-growth financial services organisation within the insurance sector is seeking an experienced Executive Assistant on a 6-month fixed-term contract to provide high-level support to the CEO, executive leadership team, and board members (including internationally based directors). Proactive manag

Recruitment Associate - Hedge Fund Recruitment. My client is a boutique recruitment firm that connects elite talent with some of the smartest hedge funds on the planet. This isn’t a typical recruitment gig.

The successful Executive Assistant will be responsible for providing first class Executive support to the CEO and other executives on an ad hoc work basis. A private equity owned based are seeking an experienced, proactive and meticulous Executive Assistant to support their busy and fast paced Chief

Our clients come back to us time and again because we go beyond what is expected of recruitment in our space. Our clients report that we effortlessly combine a friendly and fun recruitment experience with results that mean they never need to look anywhere else. But experience in executive search, fi

Minimum 2 years Financial Services recruitment/Executive Search. Senior Researcher / Delivery Consultant - Asset Management Executive Search. My client is an established search consultancy firm specialising in front office recruitment and insights for the asset management industry.

To apply, please send your CV to Covent Garden Recruitment. Covent Garden Recruitment is acting as an employment agency in relation to this vacancy.

As a PPC Executive, you’ll support the day-to-day running of paid search campaigns, helping to optimise performance, analyse data, and implement best-practice changes.

Property Damage Litigation Executive - Manchester / Bristol.

A highly regarded international insurance firm is seeking an accomplished Senior Executive Assistant to provide trusted, high-level support to senior leaders while playing a key role in developing a growing administrative function. Provide proactive, high-quality executive support to senior leaders.

The position extends well beyond a traditional Executive Assistant remit. Minimum 8–10 years’ experience in a senior EA, executive partner, chief-of-staff-type, or equivalent high-trust role.

Executive Assistant / Investor Relations Support (Maternity Cover). A leading London-based hedge fund is seeking a highly organised and proactive Executive Assistant to provide maternity cover with an initial focus on supporting the Investor Relations team.

Are you a rising star in Paid Media with a passion for DTC brands and a knack for driving performance across digital platforms? Our client — a fast-growing, creative digital agency in London — is looking for a.DTC clients across paid search and paid social channels.You’ll work closely with Pai

Head of Product – North America, Indian Subcontinent & Middle East.Our client is seeking an experienced Head of Product to lead and evolve key regions within their long-haul portfolio: North America, Indian Subcontinent, and Middle East.Reporting to the Director of Product, Purchasing & Operations

A high-growth financial services organisation within the insurance sector is seeking an experienced Executive Assistant on a 6-month fixed-term contract to provide high-level support to the CEO, executive leadership team, and board members (including internationally based directors). Proactive manag

Digital Marketing Executive – eCommerce. As a Digital Marketing Executive, you’ll support the planning and delivery of multi-channel digital campaigns.

Senior Claims Advocate (12-Month FTC).London / Hybrid (2–3 days in the office).Are you an experienced claims professional looking for your next challenge?.This is an excellent opportunity to work on complex claims across multiple lines of business in a supportive and forward-thinking environment.M

Executive Assistant / Investor Relations Support (Maternity Cover). A leading London-based hedge fund is seeking a highly organised and proactive Executive Assistant to provide maternity cover with an initial focus on supporting the Investor Relations team.

Recruitment Associate - Hedge Fund Recruitment. My client is a boutique recruitment firm that connects elite talent with some of the smartest hedge funds on the planet. This isn’t a typical recruitment gig.

All direct and third-party applications will be forwarded to Love Recruitment as CWG’s retained recruitment partner. Non-Executive Director – Collective Wellness Group / Anytime Fitness UK & Ireland. Founders with a strong record of scaling structured, multi-site businesses are welcome to apply,

We have a fantastic, new opportunity for an experienced Ticketing Executive to join a leading Tour Operator. If you’re interested in learning more about this Ticketing Executive role, please press the apply online button now!. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual

Contribute to workforce and resourcing plans, succession planning, talent development, and recruitment of key roles across the business unit.

As a PPC Executive, you’ll support the day-to-day running of paid search campaigns, helping to optimise performance, analyse data, and implement best-practice changes.

Senior Claims Advocate (12-Month FTC).London / Hybrid (2–3 days in the office).Are you an experienced claims professional looking for your next challenge?.This is an excellent opportunity to work on complex claims across multiple lines of business in a supportive and forward-thinking environment.M

Pricing Executive - Automotive Leasing.

Experience as an Executive Assistant supporting a front office team within financial services. Executive Assistant – Private Equity. This is an excellent opportunity for an Executive Assistant with strong front office experience within financial services, ideally with exposure to a deal team, who

They are now looking to recruit a Funds Executive/Paralegal for a dynamic role that draws on a broad skill set, with a primary focus on project management and organisational skills to support in:.

A highly regarded international insurance firm is seeking an accomplished Senior Executive Assistant to provide trusted, high-level support to senior leaders while playing a key role in developing a growing administrative function. Provide proactive, high-quality executive support to senior leaders.

If you are a highly skilled Senior level Executive Assistant looking for a role when you can truly add value at the highest level, we would be delighted to hear from you. If you require any adjustments, accommodation, or additional support during the recruitment process, please do not hesitate to le

Operations Executive (HR Administrator) – London. We have the most amazing and varied role for an applicant seeking an outstanding opportunity in a finance house based in the City to be the Operations Executive for the business, which is a role encompassing Ops/HR/Front of house/facilities and IT

Interest in financial markets and executive search/recruitment. Structured training and mentorship to develop your career in executive search. If you’re ready to kick-start your career in executive search and thrive in the world of financial services, we’d love to hear from you!.

Experience as an Executive Assistant supporting a front office team within financial services. Executive Assistant – Private Equity. This is an excellent opportunity for an Executive Assistant with strong front office experience within financial services, ideally with exposure to a deal team, who

Performance Marketing Executive. Performance Marketing Executive.

The position extends well beyond a traditional Executive Assistant remit. Minimum 8–10 years’ experience in a senior EA, executive partner, chief-of-staff-type, or equivalent high-trust role.

I'm HIRING🚀 Account Executive, London, Hybrid(x3 a week), >.

This UK Account Executive role has great variation of day-to-day duties, supporting and developing within a successful, results driven International commercial department.

An exciting chance to join a high-growth global SaaS business powering digital customer experiences for top brands.A worldwide technology innovator trusted by some of the most recognisable brands.Offers a unified cloud platform that brings together data, content, commerce and personalisation.Continu

They are hiring a high-performing Account Executive to take ownership of revenue generation and manage opportunities from first conversation through to contract close.