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  • Night Manager
    Night Manager
    2 days ago
    Full-time
    London

    Firmdale Hotels is a collection of award-winning luxury hotels, renowned for their vibrant design, exceptional service, and welcoming atmosphere. With properties in London and New York, we pride ourselves on creating unique experiences for our guests and fostering a supportive, dynamic work environment for our team members. At Firmdale, we believe in investing in our people and providing opportunities for growth and development. We are thrilled to offer an exciting opportunity for a dedicated Night Manager to join our prestigious team at the Haymarket Hotel. As a Night Manager, you will play a crucial role in ensuring the smooth and efficient overnight operation of the hotel. This position requires a versatile individual who can adapt to various scenarios across multiple departments, including Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen. Responsibilities: • Manage the hotel's overnight activities, ensuring all departments operate seamlessly., • Serve as the primary point of contact between guests, the General Manager, and the operational team., • Continuously monitor and uphold our high service standards, ensuring every guest enjoys an exceptional experience., • Ensure the safety and security of the hotel and its guests during the night., • Conduct regular health and safety inspections to maintain compliance and safety standards., • Respond promptly and effectively to any incidents or accidents involving guests or staff members., • Deliver and sustain outstanding levels of customer service, addressing guest needs and concerns with professionalism., • Provide operational support across all departments as needed, ensuring cohesive and efficient operations., • Execute the night audit process and generate nightly reports for senior management review. What you Need: • Previous experience as a Night Manager or Head of Department in a 5-star hotel environment., • Excellent communication skills, with the ability to interact effectively with guests and staff., • Exceptional attention to detail, driven by a commitment to delivering high standards., • Strong leadership and motivational abilities, capable of inspiring and guiding the team., • Resilient and proactive, with a strong drive to get things right the first time., • Familiarity with Micros and Opera systems is desirable. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses. Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming. Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet. Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativity and award-winning hospitality. To work here is to be part of a team that takes real pride in their surroundings and in delivering warm, memorable experiences for every guest. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • Two Michelin Keys, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • Condé Nast Traveller 'Triple Crown', 2026, • One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025, • AA Breakfast Award, Brumus Bar & Restaurant, 2025 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Supplier Acquisition & Partnership Executives
    Supplier Acquisition & Partnership Executives
    5 days ago
    £1000–£2000 monthly
    Part-time
    London

    🚀 WE’RE HIRING! Supplier Acquisition & Partnership Executives Company: Dynamite Athletics Location: Remote – United Kingdom Working Hours: Flexible Pay: Commission Only – No Basic Salary Commission: 10–15% of Net Profit, with 3% Ongoing Commission if You StepAway About Dynamite Athletics Dynamite Athletics is an ambitious new UK sports, fitness and outdoor equipment retailer. We’re building a one-stop destination for quality products across electric bikes, gym equipment, watersports, team sports, running, camping and outdoor adventure. As a new company, we’re looking for motivated individuals who want to help us grow, establish relationships with leading brands and become part of our journey from the beginning. 💼 The Opportunity We’re looking for confident, ambitious individuals to help us identify, approach, sign and manage suppliers. Your responsibilities will include: • Researching potential suppliers, manufacturers and distributors., • Contacting brands and introducing Dynamite Athletics., • Securing new retail and dropshipping partnerships., • Negotiating supplier agreements and trade opportunities., • Helping onboard suppliers onto our website., • Maintaining relationships with suppliers you’ve introduced., • Working alongside our founders to expand our product catalogue. 💰 Our Commission Structure This is a 100% commission-based opportunity. There is currently no basic salary. We believe that the people who help build Dynamite Athletics should benefit from the success they help create. For every supplier you successfully sign and actively manage, you’ll receive 10–15% of the net profit generated from that supplier’s sales through our website. This isn’t a one-off payment. You’ll continue earning commission on qualifying sales for as long as you actively manage that supplier and Dynamite Athletics continues selling their products. The more successful suppliers you bring on board, the greater your potential earnings. 📊 How We Calculate Your Commission Commission is calculated from the profit Dynamite Athletics makes on each sale, not the total amount the customer pays. We deduct the supplier’s product cost, shipping expenses, applicable taxes and other agreed direct costs before calculating commission Example: An Electric Bike Sale Customer purchases an electric bike £1,900 Cost of purchasing the bike from our supplier −£1,200 Shipping and delivery costs −£100 Applicable tax allocation (illustrative) −£200 Profit available for commission £400 Based on the £400 profit: At 10% commission: You earn £40. At 15% commission: You earn £60. This applies to qualifying sales generated by suppliers you’ve successfully introduced and actively manage. The figures above are illustrative. Actual commissionable profit will be calculated using the agreed accounting method and applicable tax treatment. 🤝 What Happens If You Stop Managing Your Suppliers? We understand that circumstances change. You might decide to pursue another opportunity, reduce your involvement or simply stop managing your supplier accounts. We don’t believe that means your original contribution should be forgotten. If you decide to stop actively managing suppliers you’ve successfully introduced, your commission will reduce from 10–15% to 3% of the net profit generated from those suppliers. Using our previous example: £400 net profit × 3% = £12 commission per sale. You’ll continue receiving this 3% commission for as long as Dynamite Athletics lists those suppliers on our website and generates qualifying profitable sales from their products, even if you’re no longer actively managing them. This is our way of recognising and rewarding the people who helped us build Dynamite Athletics from the beginning. You helped bring the supplier to us. We want you to continue benefiting from that contribution. 💻 Your Own Staff Back-Office Account We’ve already developed a dedicated back-office platform to support our team. Successful applicants will receive access to their own staff account, allowing them to: • Manage their supplier relationships., • Monitor the performance of suppliers they’ve introduced., • Track qualifying sales and commission., • Access the information needed to manage their accounts. We want our team to have the tools and transparency needed to succeed. 🎓 Full Training Provided Previous supplier acquisition experience is beneficial but not essential. We’ll provide training covering: • How Dynamite Athletics operates., • How to identify suitable suppliers., • How to approach manufacturers and brands professionally., • How our dropshipping and retail partnerships work., • How to use our back-office system., • How commission is calculated. You’ll also receive support from our founders as you develop your supplier portfolio. 📈 The Opportunity to Grow With Us We’re a new business, and we believe in being transparent. At this stage, we cannot offer salaried positions. This opportunity is entirely commission-based. However, as Dynamite Athletics grows and begins generating sustainable revenue, we intend to explore bringing successful team members into permanent, full-time positions. Our ambition is to build a team that grows alongside the business. Those who help establish Dynamite Athletics during its early stages will have the opportunity to demonstrate their abilities as future roles develop. Please note that future salaried employment is an ambition, not a guaranteed offer. ⭐ Who We’re Looking For We’re looking for individuals who are: • Confident speaking with businesses and decision-makers., • Motivated and comfortable working independently., • Professional, organised and reliable., • Interested in sales, e-commerce or business development., • Willing to learn and develop new skills., • Excited about helping grow a new UK business. Experience is welcome, but attitude, commitment and communication skills are what matter most. 🚀 Why Join Dynamite Athletics? This is an opportunity to become involved in a new business at an early stage. Rather than earning a single commission for signing a supplier, you’ll have the opportunity to build a portfolio of supplier relationships that can generate ongoing income. You’ll receive full training, access to our staff platform and support from the people building the company. And even if you eventually decide to step away from managing your suppliers, our 3% ongoing commission arrangement means your original contribution can continue to be rewarded. 📩 Apply Today If you’re motivated, confident and interested in helping build a growing UK sports, fitness and outdoor equipment retailer, we’d love to hear from you. Join Dynamite Athletics and help us build something for the future. Build Partnerships. Earn Ongoing Commission. Grow With Us. Dynamite Athletics Built on Experience. Driven by Ambition.

    Immediate start!
    No experience
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  • Sales Representative
    Sales Representative
    13 days ago
    £16 hourly
    Part-time
    London

    Hybrid Sales & Business Development Executive Uncle John’s Bakery – Tottenham, London Salary: £16 per hour + performance-related commission Hours: Part-time, 3 days per week (24 hours) Working arrangement: Field-based customer visits and office-based sales About the Role Uncle John’s Bakery is a well-established family bakery with over 30 years of heritage, supplying freshly baked products to retailers, wholesalers and businesses. We’re looking for a passionate, ambitious and personable Sales & Business Development Executive to help strengthen our customer relationships and grow our retail network. This is a hybrid position combining face-to-face sales, customer account management and business development. You’ll play an important role in improving our existing delivery rounds, recovering lost business and introducing Uncle John’s Bakery to new customers. Your Responsibilities • Build strong, long-lasting relationships with existing retail and wholesale customers., • Visit independent shops, convenience stores, supermarkets and potential stockists., • Identify opportunities to increase existing customer orders., • Reconnect with inactive customers and recover lost business., • Introduce new customers to our product range and secure repeat orders., • Handle customer concerns professionally and coordinate resolutions with management., • Work alongside our delivery drivers to improve route performance., • Maintain accurate records of customer visits, sales opportunities and follow-ups., • Work towards achievable sales growth and customer retention targets. Who We’re Looking For • Someone with a genuine passion for sales and relationship building., • Previous experience in sales, FMCG, food distribution or wholesale preferred., • Confident approaching businesses and speaking with decision-makers., • Strong communication, negotiation and organisational skills., • Proactive, self-motivated and comfortable working independently., • Commercially minded, with an understanding of profitable growth., • Full UK driving licence preferred. What We Offer • Competitive hourly pay plus performance-related commission., • Flexible part-time working arrangement., • An established customer base with opportunities for growth., • Support from an experienced family-run bakery., • Potential progression into a full-time role as the business develops. We’re looking for someone who doesn’t just chase sales but takes pride in building relationships, solving problems and growing a business. If that sounds like you, we’d love to hear from you.

    Immediate start!
    No experience
    Easy apply
  • CFO
    CFO
    16 days ago
    £50000–£100000 yearly
    Full-time
    London

    Job Overview The Chief Financial Officer (CFO) is a senior executive responsible for managing the financial actions of an organisation. This pivotal role involves overseeing financial planning, risk management, record-keeping, and financial reporting. The CFO plays a key part in shaping the company’s strategic direction by providing expert financial insights and ensuring fiscal health and compliance. The ideal candidate will demonstrate strong leadership, organisational skills, and extensive experience in financial management within a dynamic corporate environment. Duties • Develop and implement financial strategies aligned with organisational goals to ensure sustainable growth., • Oversee all financial operations including budgeting, forecasting, and financial reporting., • Manage organisational risks by establishing robust internal controls and compliance procedures., • Lead the finance team, fostering a culture of continuous improvement and professional development., • Analyse financial data to identify trends, opportunities, and areas for cost optimisation., • Collaborate with executive leadership to support strategic decision-making through detailed financial analysis., • Ensure adherence to statutory laws and regulations related to finance and taxation., • Maintain relationships with external stakeholders such as auditors, regulators, and financial institutions. Skills • Proven management experience at senior level within finance or related fields., • Extensive knowledge of financial management principles, including accounting standards and regulatory requirements., • Strong expertise in financial accounting, reporting, and analysis., • Experience in delivering comprehensive financial services across diverse organisational functions., • Demonstrated leadership capabilities with the ability to motivate teams and influence organisational change., • Excellent organisational skills with an aptitude for strategic planning and problem-solving., • Exceptional communication skills to clearly articulate complex financial information to non-financial stakeholders.

    Immediate start!
    Easy apply
  • Facilities Manager
    Facilities Manager
    19 days ago
    £12000 yearly
    Part-time
    London

    Job Title: Facilities & Operations Manager (Flexible Part-Time) Location: 6 Fitzroy Square, London W1T Salary: £12,000 per annum (Equivalent to 600 hours pa @ £20.00/hour. (12.5 hours per week average) About the Role: The Georgian Group, a heritage charity founded in 1937 to protect and promote Georgian buildings, is looking for a dependable, highly organized, and proactive individual to take operational ownership of our Grade I listed headquarters at 6 Fitzroy Square. This role requires flexibility to balance a highly predictable, gentle core weekly schedule with a flexible pool of hours to support our occasional evening events, room hire and architect-led projects, including oversight of maintenance work. It is an ideal position for an experienced former Facilities/Estates Manager, a retired Office Manager, or an operational professional seeking a high-autonomy, trusted "portfolio" role in the heritage sector. • Core Schedule (6-9 hours/week): Ideally you will be on-site across 2-3 mornings a week (e.g., Tuesday to Thursday, 9:30am–12.30pm) to manage daily operations, open the building when necessary, and oversee incoming contractors., • Flexible Pool : Remaining hours to be deployed flexibly, scheduled in advance to support evening lectures, weekend event setups, or critical structural surveys. Key Expectations: • Building Custodianship: Act as the keyholder and primary contact for our office tenants, visiting service engineers, and inspecting architect., • Operational Control: Maintain office efficiency by monitoring supplies, managing utility check-ins, and resolving day-to-day facilities issues. Management of building maintenance activities and Health & Safety and fire regulation procedures., • Event Support: Coordinate physical logistics and room setup for our historic meetings, exhibitions, and venue hire events. The Ideal Candidate: We are seeking a calm, level-headed approach to office operations and supplier management. Whether you spent your career keeping corporate executives organized or running facilities for a small business, you pride yourself on attention to detail, reliability, and creating a smoothly running environment. 1. Purpose of the Role To maintain the functional excellence, hospitality readiness, and regulatory safety compliance of 6 Fitzroy Square. The postholder acts as the key operational hub of the building—handling relationships with contractors, protecting the physical asset, managing workspace logistics, compliance with building maintenance requirements, and stepping in as an administrative visual presence for tenants and event guests. 2. Hours of Work & Time-Tracking Framework The contract is based on 600 total working hours per year, allocated via a dual-layer structure to preserve organizational agility: • Layer A: Fixed Core Hours (288-432 Hours per Annum) A baseline of 6-8 hours per week dedicated to routine operations. The default operational pattern is Tuesday, Wednesday, and Thursday from 09:30 to 12:30. Exact details to be agreed on acceptance of the role. • Layer B: Banked Flexible Hours The remaining hours to be drawn down by mutual agreement in advance. This pool is specifically reserved for out-of-hours event assistance, structural project oversight, and responding to building emergencies. Both management and the employee will track this pool via a running monthly log to ensure total hours do not exceed 600 without additional overtime authorization. 3. Core Duties & Accountabilities Facilities Management & Building Stewardship • Serve as an official building keyholder; managing opening procedures, securing internal rooms, and overseeing key distribution protocols for authorized visitors., • Act as the primary point of communication for third-party office tenants housed within the building, recording and actioning building maintenance reports., • Liaise directly with the Group’s inspecting architect, surveyors, and specialty historic building contractors to coordinate routine services (gas safety, fire alarm tests, lift maintenance, water hygiene). Maintenance of Health & Safety and fire regulation procedures. Office Operations & Procurement • Monitor inventory and manage the procurement of office consumables, kitchen amenities, and facilities cleaning supplies within pre-approved budget boundaries., • Ensure communal areas, meeting rooms, and office desks remain clean, organized, and physically safe for staff and the public., • Oversee on-site waste management arrangements and coordinate periodic recycling collections. Event Logistics & Meeting Support • Lead the physical layout adjustment (moving tables, configuring seating, testing basic AV inputs) for board meetings, public lectures, and corporate venue hire bookings., • Coordinate on-site building access for event caterers, equipment delivery staff, and external venue clients. 4. Person Specification (Skills, Experience, & Attributes) • Experience: Demonstrated background in office management, executive administration, high-level hospitality operations, or small-scale facilities oversight., • Competencies: Strong interpersonal diplomacy; comfortable dealing firmly but politely with external maintenance contractors and institutional tenants., • Physical Capability: Capability to safely execute light manual handling tasks, including setup and breakdown of chairs and folding tables for event configurations., • Reliability: Absolute dependability regarding timekeeping, building security integrity, and holding physical keys to a historic property.

    Immediate start!
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  • Corporate Sales Manager
    Corporate Sales Manager
    19 days ago
    Full-time
    London

    Are you a commercially driven Sales professional with a passion for luxury hospitality and corporate travel? We are looking for a proactive Sales Manager - Corporate Transient & Luxury TMC’s to drive revenue growth across our Lifestyle Hotels UK portfolio by developing strategic partnerships, winning new business, and managing key corporate and luxury travel accounts. ​ Working closely with the Director of Sales and Commercial teams, you will focus on increasing market share within the Corporate Transient, Luxury TMC, Consortia and Agency segments while positioning our 3 Lifestyle Hotels as preferred partners within the travel industry. Key Sales Manager Responsibilities: • Develop and deliver a focused sales strategy targeting Corporate Transient, Luxury TMC, Consortia and Agency markets., • Drive room revenue, ADR and market share growth through proactive business development and strategic account management., • Identify, secure and grow new business opportunities through prospecting, networking and market intelligence., • Manage a portfolio of key corporate and luxury travel accounts, creating tailored account plans and growth strategies., • Negotiate corporate agreements, preferred partnerships and commercial opportunities to maximise revenue., • Build and maintain strong relationships with travel buyers, procurement teams, executive assistants, travel arrangers, luxury travel advisors and agency partners., • Grow Groups and Meetings & Events business from managed accounts and identify cross-selling opportunities across the wider PPHE portfolio., • Represent the Lifestyle Hotels UK cluster at client events, trade shows, networking functions, site inspections and familiarisation trips., • Collaborate closely with Revenue, Marketing, Reservations and Operations teams to deliver commercial objectives and ensure exceptional client experiences., • Monitor market trends, competitor activity and emerging opportunities, turning insights into revenue-generating strategies., • Maintain accurate account records, sales activity and reporting within CRM systems and commercial platforms. Benefits: • 30 days of holiday per year – incl. bank holidays, increasing with years of service, • Discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends), • F&B discounts at our restaurants and bars (for your whole party), • Benefit Hub – Discounts in many supermarkets, major retailers, attractions, restaurants and cinemas., • Two free meals per day, • Free financial & mortgage advice, • 24/7 employee assistance programme, • Access to 40% of your pay before payday through Wagestream, • Vitality at work scheme, with great gym discounts and more, • Free dry cleaning for workwear, • Travel season ticket loan, Ride to Work Scheme About You: • Proven experience in hotel sales, with a strong background in Corporate Transient, Luxury Travel Management Companies (TMCs), Consortia or Agency segments., • Excellent relationship-building, negotiation and influencing skills., • Highly commercial with the ability to identify market opportunities and deliver measurable results., • Confident presenting to senior stakeholders., • Happy to travel nationally and internationally when required. Join us and play a key role in building long-term partnerships and delivering sustainable revenue growth across some of London's most exciting hospitality brands.

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  • PCO Driver
    PCO Driver
    1 month ago
    £15–£40 hourly
    Full-time
    London

    TfL Private Hire Driver - iDRIVE Location: London & Surrounding Areas Job Type: Self-Employed / Flexible Working Company: iDRIVE Private Hire (MBSA Services Ltd) About Us iDRIVE is a growing London private hire platform committed to providing reliable, professional and customer-focused transport services. We offer local journeys, airport transfers, executive travel, school runs and business transport across London. Role Overview We are currently seeking professional TfL Licensed Private Hire Drivers to join our growing network. This is an excellent opportunity for drivers looking for flexible working hours and access to a range of booking opportunities. Responsibilities • Provide safe and professional transport services, • Deliver excellent customer service, • Arrive punctually for bookings, • Maintain a clean and presentable vehicle, • Follow TfL regulations and company standards, • Complete local, airport and long-distance journeys Requirements • Valid TfL Private Hire Driver Licence, • Valid UK Driving Licence, • Good communication skills, • Professional and customer-focused attitude, • Smartphone compatible with the iDRIVE Driver App, • Suitable private hire vehicle (preferred) What We Offer ✅ Driver-focused platform ✅ Flexible working hours ✅ Airport transfer opportunities ✅ Local and long-distance journeys ✅ Executive travel opportunities ✅ Fast onboarding process ✅ Dedicated driver support ✅ Growing London private hire network. iDRIVE - Let's Drive London Together. 🚖

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  • Receptionist / Administrative Assistant
    Receptionist / Administrative Assistant
    1 month ago
    £13–£13.5 hourly
    Part-time
    London

    Private Mental Healthcare Service in London is looking for an administration assistant on a temporary/part-time basis. When necessary, we need someone who is willing to work flexible hours and on Saturdays. An Administration Assistant is responsible for providing administrative support to clients, answering phone calls, maintaining communication with staff and clients, assisting with executive administrative tasks, interacting with service providers, and maintaining a professional demeanour at all times. You will report to the current practice manager or whoever is the practice manager at the time of your employment for the items below: Your duties and responsibilities will be: ● Greeting visitors to the facility warmly and offering them help immediately ● Providing customer support ● Representing the business with a positive attitude and professional appearance ● Taking and directing calls and messages ● Completing administrative tasks like filing and delivering and accepting mail ● Cleaning, organising and maintaining the reception and waiting area ● Checking rooms to ensure they are left in line with the practice regulations after each clinician ● Keeping basic office supplies like pens stocked and accessible to visitors ● Signing in visitors and monitoring their adherence to room use times ● Assisting the triage clinician, in conjunction with the practice manager, in the triaging process via telephone and email ● Tracking referrals ● Answering questions about products and services offered by the practice ● Booking rooms for clinicians ● Interacting with other departments, such as Information Technology (IT), when someone needs more technical assistance ● Maintaining front door security and reporting any suspicious activity ● Processing sales and/or assisting clients with payments and raising invoices on the system ● Engaging in public relations or marketing to a minor degree ● Ensuring the coffee area, kitchen and fridges are fully stocked ● Informing practice manager of order which need to be made (stock control) ● Assisting with basic social media and marketing when required

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  • Area Manager
    Area Manager
    2 months ago
    £45000 yearly
    Full-time
    London

    QSR Area Manager within Essex Area. The area Manager is responsible for the overall operational, commercial and people performance of the stores within their assigned area. The role is accountable for ensuring stores operate to company standards, achieve financial and KPI targets, maintain full compliance, and deliver a consistently strong customer experience. The area Manager will lead, coach and develop Store Managers and their teams, drive local sales opportunities, support Head Office initiatives, and ensure each store operates efficiently, safely and in line with business objectives. Key Responsibilities Operational Leadership • Oversee the day-to-day performance of all assigned corporate stores., • Ensure stores open and close on time and operate in line with company standards and procedures., • Maintain consistently high standards across food quality, cleanliness, customer service, health and safety, and overall store presentation., • Support stores operationally where required, including during peak periods, manager absence, staffing shortages or other business-critical situations., • Conduct regular store visits and operational reviews, recording findings and actions as required., • Ensure store managers complete all required administration, checks and reporting accurately and on time. Commercial Performance • Take full ownership of store P&L performance, ensuring financial targets are achieved and stores operate in line with business objectives., • Drive store sales, labour efficiency, food cost control and overall profitability across the area., • Review KPI performance regularly and implement clear action plans where standards or targets are not being met., • Analyse store performance data, including sales, labour, food variance, wastage, coupon use, remakes, edited orders and voids, and act on trends promptly., • Review aggregator performance and ensure appropriate analysis and follow-up action is taken to support sales and operational standards., • Work closely with Head Office to support and execute marketing plans, promotions and local sales initiatives across stores., • Contact and engage with local businesses to build sales opportunities, local partnerships and wider brand presence within each store’s trading area. People Management and Development • Lead, coach and support Store Managers to deliver strong operational and commercial results., • Build capable, accountable and engaged store management teams., • Support recruitment activity where required, including advertising, interviewing, onboarding and induction., • Ensure effective training is delivered across stores and that managers and team members are developed in line with business needs., • Promote internal progression and support succession planning across the area., • Act as a mentor and escalation point for Store Managers and provide practical support in resolving day-to-day people challenges., • Work closely with HR where required on investigations, formal meetings, employee relations matters and performance concerns. Compliance and Standards • Ensure all assigned stores remain compliant with legal, regulatory and company requirements., • Manage and complete regulatory compliance applications where required, including business rates, extended hours and pavement licences., • Ensure stores maintain required records, checks and procedures relating to food safety, health and safety, security and operational compliance., • Drive compliance with audit requirements, including OER standards, HACCP, PRP, vehicle checks, accident reporting and any other internal or external compliance obligations., • Ensure working standards are maintained for CCTV, alarms, fire safety systems, uniform, administration and all required operational controls., • Lead and drive the resolution of maintenance issues across stores, ensuring timely action and minimal disruption to operations. Planning and Control • Monitor labour scheduling to ensure stores are appropriately resourced in line with forecasted sales and business needs., • Review rotas, staffing levels and labour usage to identify inefficiencies and improvement opportunities., • Support Store Managers with forecasting, planning and operational organisation to improve consistency and performance., • Monitor food ordering, stock accuracy, food transfers and inventory discipline to support cost control and minimise waste., • Ensure key business priorities, promotional activity and operational requirements are clearly communicated and executed across stores. Store Visits and Oversight The Area Manager is expected to maintain a regular presence across their stores and complete visits which may include: • Operational standards reviews, • Opening and closing checks, • Paperwork and admin reviews, • HACCP and compliance reviews, • Training observations and coaching, • Stock and inventory checks, • Rush period support, • Manager meetings and action planning, • Wellbeing and engagement check-ins All visits, findings and follow-up actions must be recorded in the appropriate company systems. Skills, Knowledge and Experience • Proven experience in a multi-site quick service restaurant and delivery management role., • Extensive knowledge and experience of third party delivery platforms., • Strong understanding of store operations, people management and performance improvement., • Experience managing KPIs, labour, costs and operational compliance., • Ability to lead, coach and influence managers and teams effectively., • Strong organisational skills with the ability to prioritise and manage multiple stores and issues at pace., • Commercially aware, with the ability to identify risks, inefficiencies and growth opportunities., • Confident using systems, reports and data to support decision-making., • Resilient, hands-on and solution-focused, with a willingness to support stores directly when required., • Strong communication skills and the ability to work cross-functionally with Head Office departments. Key Behaviours • Leads by example, • Holds high standards and drives accountability, • Acts with urgency and ownership, • Builds strong relationships with teams and stakeholders, • Supports change positively and drives continuous improvement, • Maintains professionalism, fairness and consistency General This job description sets out the main duties of the role and is not an exhaustive list. The postholder may be required to undertake other duties reasonably consistent with the level and nature of the position.

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