Technical Support Engineer - Exclusive rotational 4 on 4 off schedule, offering work-life balance...
hace 4 días
Warwick
\n Technical Support Engineer\n \n Technical Support Engineer - Warwick - 4 on 4 off covering 7 days a week - rotational shift - days and nights \n Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is involved, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. \n What youll do:\n \n • Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation.\n, • Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK.\n, • Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.\n, • Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution.\n, • Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer.\n, • Ensure all Service Level Agreement targets are exceeded.\n, • Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge LAN / WAN, Juniper, IP Trade.\n, • McAfee SIEM Security - Security Information Events Management knowledge\n, • 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually\n, • Company pension scheme\n, • A range of family friendly policies\n, • Occupational health support and wellbeing Portal\n