Billings Analyst
2 days ago
Royal Leamington Spa
Billings Analyst ENERGY SECTOR IMMEDIATE START AND INTERVIEWS • £28k-£30k, • Full support and Training will be provided, • Leamingston Spa, • Hybrid working We are seeking a detail-oriented and analytical Energy Billing Analyst to join a great team based in Leamingston Spa. In this role, you will play a vital role in understanding and managing customers' energy costs requiring strong data analysis skills. You will collaborate with the invoice validation service, analyse and forecast costs associated with both fixed and flexible energy contracts, and provide excellent customer service. Key Responsibilities: Customer & Account Manager Support • Serve as the Bureau contact for customers, proactively capturing issues ahead of the client and coordinating updates with Account Managers and the external bureau team., • Hold direct conversations with customers to answer queries, provide updates, and explain market or billing information., • Monitor and stay fully informed on the status of bill validation carried out by the external partner., • Ensure customers and Account Managers are kept up to date on progress, outcomes, and any flagged discrepancies., • Stay informed on current market rates and track newly announced rates (not yet live)., • Communicate potential impacts of rate changes to customers and Account Managers., • Work confidently across the core systems to manage customer accounts., • Communicate with suppliers to resolve data or account issues., • Provide reports on customer consumption, costs, and validation status., • Spot gaps or inefficiencies in bureau processes., • Collaborate with the team to improve workflows, reporting, and communication. Skills & Experience: • Knowledge of gas, power, or water industry processes, including supplier billing and account management., • Experience in bureau, energy operations, or customer account support., • Awareness of current and upcoming market rates and their impact on customer contracts., • Strong proficiency in Microsoft Excel and ability to work across multiple systems., • Excellent analytical and problem-solving skills with high attention to detail., • Strong verbal and written communication skills, with confidence to interact directly with customers and suppliers., • Customer service experience with a focus on professionalism and proactive updates., • Ability to manage priorities independently while working closely with Account Managers and team members.