Membership Officer
2 days ago
Kenilworth
LOCATION: LANDSCAPE HOUSE, STONELEIGH PARK (HYBRID WORKING WILL BE CONSIDERED) RESPONSIBLE TO: HEAD OF MEMBERSHIP HOURS: 27 HOURS PER WEEK – PART TIME SALARY: £13.85PH (£19,445.40 PRO RATA) BRIEF SUMMARY OF MAIN PURPOSE OF JOB: The Membership Officer will, under the direction of the Head of Membership, be responsible for; CRM database management, increasing overall membership figures, the application process, ensuring the correct processes are adhered to, maintaining and increasing engagement with existing members. PRINCIPAL DUTIES AND RESPONSIBILITIES: • Ensure that applications for membership are processed in line with agreed KPI’s and members welcome packs are distributed., • To proactively promote membership benefits to members and offer advice and assistance to members when required, • Proactively contact members to build and maintain relationships and generate feedback in-line with BALI’s agreed membership strategy, • Promote BALI membership and our members at all opportunities, • Promote strong and effective communications, both internally and externally to ensure that BALI’s agreed membership strategy is delivered in a coherent manner, • Liaise with the Membership Development Manager to follow up all membership leads in their absence/when required, • Inform the Membership Development Manager of pending applications for membership, • To control and report on the administration and resolution of the mis-use of the BALI logo, • To co-ordinate and administer the membership renewal and resignation process, • To co-ordinate the Vetting Officers, vetting processes and reviews, • To assist organisation of membership forums if required, • To assist with the marketing of regional events when and if required, • Attend relevant events, exhibitions and shows as and when required, to obtain member feedback and action/disseminate effectively, • Manage and maintain the membership CRM database, ensuring all member records are accurate, up to date, and compliant with data protection requirements., • Monitor membership renewals and proactively support retention activities through effective use of CRM data., • To ensure content of membership pages on bali.org.uk are accurate and liaise with Marketing & Communications team to update, • To feedback on whether member categories, fees and benefits reflect member’s needs, • To undertake all other duties consistent with the level of post that the Head of Membership would view as reasonable OTHER DUTIES • Answer telephone calls as and when required, • Maintain good housekeeping within set guidelines, • Health & Safety responsibilities should be adhered to in alignment with company policy REQUIRED SKILLS AND EXPERIENCE DESIRABLE: • Previous experience working for a membership organisation, professional body, charity, association, or subscription-based service., • Experience using membership management software or CRM platforms., • Experience supporting events, webinars, training programmes, or member engagement activities., • Knowledge of membership recruitment and retention techniques., • Experience in preparing reports and analysing membership data., • Understanding of marketing, email campaigns, or social media engagement., • Experience working with volunteers, committees, or stakeholder groups. ESSENTIAL: • Minimum of 5 GCSE’s (or equivalent) at A*- C or 9 - 4 Grades, • Experience in a customer service, membership, administration, or stakeholder engagement role. • Excellent written and verbal communication skills., • Strong interpersonal skills with the ability to build and maintain positive relationships., • Good organisational and time-management skills, with the ability to manage multiple priorities., • High level of accuracy and attention to detail when handling data., • Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM/database systems., • Ability to work independently and as part of a team., • Experience handling enquiries, complaints, and requests professionally and efficiently., • Strong problem-solving skills and a proactive approach to member support., • Understanding of data protection and confidentiality requirements.