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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire QA Insights Specialist - Principal Coordinator About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills. Providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Error trends and root causes System failures Validation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvement Calibration: Support the end-to-end cycle of calibrations designed to align on business intent and expectations, inclusive of preparation, documenting post session outcomes and scoring rationales, and maintaining a robust calibration record, along with meaningful participation and contribution within calibration sessions Reporting and Insights: Provision of actionable insights for key stakeholders making recommendations to improve outcomes and drawing connections across multiple lines of business inclusive of: Analysis of results, insights and data from multiple viewpoints Partnering with key stakeholders to refine and optimise insights Root cause analysis to identify patterns, blockers, emerging trends and the “why” beyond the “what” Performing post insight impact reviews Maintaining a record of business impact and continuous improvement Support quick win and value add initiatives Appeals: Support QA Leadership in managing Appeal overflows and Competency appeals What we’re looking for Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Ability to prioritise own day to day workload effectively Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change Ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance Excellence A positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and Scorebuddy Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire QA Insights Specialist - Principal Coordinator About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills. Providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Error trends and root causes System failures Validation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvement Calibration: Support the end-to-end cycle of calibrations designed to align on business intent and expectations, inclusive of preparation, documenting post session outcomes and scoring rationales, and maintaining a robust calibration record, along with meaningful participation and contribution within calibration sessions Reporting and Insights: Provision of actionable insights for key stakeholders making recommendations to improve outcomes and drawing connections across multiple lines of business inclusive of: Analysis of results, insights and data from multiple viewpoints Partnering with key stakeholders to refine and optimise insights Root cause analysis to identify patterns, blockers, emerging trends and the “why” beyond the “what” Performing post insight impact reviews Maintaining a record of business impact and continuous improvement Support quick win and value add initiatives Appeals: Support QA Leadership in managing Appeal overflows and Competency appeals What we’re looking for Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Ability to prioritise own day to day workload effectively Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change Ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance Excellence A positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and Scorebuddy Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire QA Insights Specialist - Principal Coordinator About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills. Providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Error trends and root causes System failures Validation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvement Calibration: Support the end-to-end cycle of calibrations designed to align on business intent and expectations, inclusive of preparation, documenting post session outcomes and scoring rationales, and maintaining a robust calibration record, along with meaningful participation and contribution within calibration sessions Reporting and Insights: Provision of actionable insights for key stakeholders making recommendations to improve outcomes and drawing connections across multiple lines of business inclusive of: Analysis of results, insights and data from multiple viewpoints Partnering with key stakeholders to refine and optimise insights Root cause analysis to identify patterns, blockers, emerging trends and the “why” beyond the “what” Performing post insight impact reviews Maintaining a record of business impact and continuous improvement Support quick win and value add initiatives Appeals: Support QA Leadership in managing Appeal overflows and Competency appeals What we’re looking for Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Ability to prioritise own day to day workload effectively Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change Ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance Excellence A positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and Scorebuddy Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Lead About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA’s to deliver in line with business needs. You will manage a team of process managers and be responsible for mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place – and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business to manage change and improve some key business processes. What you’ll do Process Management: Manage and evolve the operational Quality Assurance framework to support in the delivery of great outcomes for our customers and business Set up for new lines of work, designing scorecards, monitoring guidance and job aids, working closely with partners across the business Ensure that process documentation is relevant and kept up to date, and lead process reviews with 2nd and 3rd line functions Own the development of the control suite to ensure that our key risks are appropriately managed, and documented actions are taken when appropriate Constantly develop your personal tool-kit of process improvement techniques, and actively sharing learnings across the team Consider new technologies and tools such as AI and automation to redefine the way we QA and set up for the long term Support projects by partnering with technology and suppliers to ensure processes are efficient and focus on key business objectives Stakeholder management: Understand your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Design effective reporting catering for a wide stakeholder audience People Leadership: Leading a team of QA process managers, responsible for performing and validating quality checks as well as setting QA’s up for success through effective change management and training. Create an inclusive, high-performance culture, setting clear goals and expectations that align with the strategic objectives Create a customer-centric culture within the team with a balanced focus on customer outcomes as well as compliance and process adherence Drive performance management activities including quality reviews, productivity analysis, and timely interventions for underperformance. Support the recruitment, onboarding and training of new associates, ensuring capabilities are built early and reinforced through ongoing learning Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Strategic Alignment: Support and drive the delivery of Department wide initiatives, goals and priorities, contributing to the overall success of Quality Assurance for the business What we’re looking for Strong in-built analytical mindset which enables you to quickly spot trends and opportunities in raw data Great attention to detail to understand systems and technology, as well as operational processes Preferable: Experience of using LEAN or Six Sigma methodology Knowledge of conduct risk and compliance requirements Ability to work cross-functionally with lots of stakeholders to input into key decisions and deliver tangible business results A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus Ability to cope with issues and process breakdowns outside of your control and work with key stakeholders to remediate these A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place – and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you’ll be doing Process Managers have the opportunity to: Participate in Capital One’s process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we’re looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Knowledge Data and Systems Specialist Job Title: Knowledge Data and Systems Specialist (Associate) Location: Nottingham - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. _ about what it’s like working at Capital One UK. About the Role The purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting in the essential data collection and reporting required to measure content effectiveness and system usage. What you’ll do Assist with the day-to-day configuration, user profile management, and maintenance tasks required to keep the knowledge platforms running smoothly and securely. You will help implement approved changes and new features. Extract raw data and assist in the preparation of standard reports and dashboards to track performance metrics and identify trends. You will support the team by providing data-driven insights into content usage and system health. The skills and experience you need System Maintenance : Assist in managing user profiles, system permissions, and system health to maintain the day-to-day integrity of the knowledge platform. Including supporting and resolving events/incidents. Technical Implementation Assistance: Support the implementation of new platform features, configure new content templates following established guides, and assist with managing integration. Access Control Administration: Administer user access roles and permissions according to defined rules to control content visibility and manage content creation/editing rights within the platform. Search Optimisation Support: Assist with routine audits of search functionality, updating elements like synonyms and search boosting rules as instructed to improve basic search result relevance. Documentation Maintenance: Maintain, create and update existing technical documentation for the platform's configuration and standard processes. Data Reporting and Dashboards: Execute the creation and scheduled distribution of standard reports and dashboards that track performance and knowledge metrics and evaluation Content Gap Analysis: Collect knowledge and performance data to help identify potential content gaps. Including leading knowledge eco-system feedback for content/platform iteration. Performance Measurement Assistance: Support the quantification of basic knowledge base impact, such as extracting data on ticket volumes before and after content releases. A/B Testing Support: Assist A/B testing and change initiatives. System and Content Stability: Low frequency of system and content issues or outages due to effective support and maintenance tasks. Search and CI Functionality: Successful execution of routine search tuning tasks that contribute to improving search results. Data Accuracy and Timeliness: Consistent delivery of accurate standard reports and data extracts according to the required schedule. Effective Support: Timely and effective logging, escalation, and resolution of technical support issues related to the platform. Documentation Currency: All assigned technical documentation is maintained and kept up-to-date. Impact Measurement: All updates and reports are tracked against key metrics to show how they support improving performance, help users find information, and support business goals. Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available_. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Lead Process Manager - Financial Crime About the role As a Principal Associate Process Manager, you will own the end-to-end design and health of our Financial Crime processes, spanning Transaction and Application Fraud, Disputes, AML, and Authorisations. You will be responsible for defining process strategy, developing robust oversight, and driving continuous improvement across the Financial Crime portfolio. This is a highly collaborative role where you will lead complex problem-solving initiatives to eliminate operational inefficiencies, balancing commercial and regulatory requirements to deliver exceptional outcomes for both our customers and our operations teams. What you'll do Process Design & Optimisation: Own and critically challenge process scope, design, and management; define success measures and dynamically monitor Key Results and Critical to Quality metrics. Risk & Control Ownership: Take accountability for the risk and control environment, ensuring regulatory requirements are robustly applied, mitigated, and governed. Continuous Improvement: Apply structured, data-driven methodologies to solve complex problems, lead large-scale transformations, and continuously develop and share process improvement tools to uplift process capabilities within the wider team. Issue Management & Governance: Establish strong governance practices to oversee process health, ruthlessly prioritise improvements, and lead root-cause analysis to resolve operational breakdowns. Stakeholder & Operational Influence: Collaborate closely with strategy and servicing teams to deliver the roadmap, while influencing business changes that impact your process.. The skills and experience you need Process Management Expertise: Proven experience in process management within a regulated industry, with a Lean Six Sigma certification being highly desirable. Risk & Control Management: Prior experience identifying operational risks and managing mitigations through the implementation of robust internal controls. Structured Problem Solving: A track record of using data-driven process management techniques to define problems, implement solutions, and manage large-scale transformation projects. Cross-Functional Collaboration: Exceptional stakeholder management skills with the ability to influence business decisions, manage change, and work collaboratively across diverse teams. Operational Insight & Attention to Detail: A detail-oriented mindset with the ability to master complex systems, ideally complemented by experience working within a contact centre environment. Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available_. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Lead Data Analyst Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. _ about what it’s like working at Capital One UK. Are you a proven data leader with the vision, judgement, and technical depth to shape high‑impact analytical strategy? This could be the perfect role for you. Data Analysis is at the core of our UK business, delivering critical insights that influence strategic direction and drive information‑led decision‑making. In this role, you will play a defining part in steering analytical excellence, leading complex and high‑risk initiatives, and setting the agenda for some of the most strategically important areas of the business. Drawing on advanced technical expertise and sound decision‑making, you will design, build, and govern robust data solutions—elevating analytical capability across the organisation and ensuring complex business data is transformed into clear, actionable intelligence. On any given day, you’ll operate across strategic problem‑solving, technical leadership, innovation, and data governance. Your responsibilities will include: Data Extraction & Manipulation – Leading the delivery of highly complex, business‑critical data work with total autonomy, ensuring accuracy, resilience, and scalability. Collaboration & Solution Development – Partnering with senior stakeholders and cross‑functional teams to shape, influence, and deliver advanced data solutions, tools, and self‑service frameworks that enable smarter decision‑making. Insight Generation & Innovation – Proactively identifying opportunities across diverse data sources to generate strategic insights, whilst rapidly assessing, adopting, and championing emerging technologies to enhance analytical capability. Subject Matter Expertise & Representation – Acting as a recognised expert in key data domains, providing authoritative guidance, making informed decisions, and representing the strategic value of data across the wider business. Leadership & Team Culture – Supporting the wellbeing, cohesion, and performance of the team, driving positive cultural change, and ensuring smooth, consistent delivery through mentorship and technical guidance. Expertise in Data Analytics – Significant experience in senior data roles with a strong technical and analytical foundation, including advanced proficiency in coding, data transformation, and end‑to‑end solution design. Technical Excellence – Expert SQL capability and relational database knowledge are required, with strong proficiency in at least one additional programming language (e.g. Python, R) to independently deliver high‑risk technical work. Strategic Thinking & Problem‑Solving – A decisive, structured thinker able to solve complex technical and non‑technical challenges quickly, leveraging lateral thinking to influence senior stakeholders and shape business direction. Initiative, Ownership & Leadership – Demonstrated experience as a technical leader within a data team, with a proven ability to manage competing priorities, drive delivery at pace, and promote data best practices. Risk Awareness & Adaptability – Proven experience in identifying and managing data and process risk, coupled with resilience and adaptability in fast‑changing business environments. This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. A full list of our benefits is available_. We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA’s to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we’re looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Paraplanner (our Ref AL1412)\n\nLeicester (hybrid option after qualifying period)\n\nSalary £35,000 - £42,000 dep on experience + excellent benefits & parking\n\nMy client is an award-winning pensions and investments organisation and they service high net worth clients across the UK. They build long term client relationships based on trust, professionalism, and support which is echoed in their staff approach. This year they received, for the fourth time, a “Best Financial Advisor to Work for” award by Professional Advisor and they are now looking to recruit another experienced Paraplanner to join their team.\n\nThe main responsibilities of the role:\n\n Prepare suitability reports that meet FCA requirements for a variety of clients ensuring effective documentation and client communication.\n\n Work closely with Financial Planners and the wider teams to obtain all relevant information.\n\n To assist the Head of Paraplanning to carry out research and due diligence in relation to third party products and services recommended to clients.\n\n To assist in the annual cost comparison benchmarking of SSAS and SIPP products against competitors\n\n To produce cash flow reports for Financial Planners to help improve client experience and compliance of work undertaken.\n\n To produce one off comparisons and reports for bespoke client cases where necessary\n\n To assist the Head of Paraplanning to support the Group Team with regard to processes and day to day queries.\n\n To provide technical support to pension teams and consultants alongside other members of the Paraplanning Team\n\n To maintain good working relationships with colleagues, third party providers and clients\n\nQUALIFICATIONS & EXPERIENCE\n\n Diploma in Financial Planning (or equivalent)\n\n Financial service administration experience\n\n At least 2 years’ experience as a paraplanner\n\nKNOWLEDGE & SKILLS\n\n To have critical analysis skills in order to decipher information from notes and files in order to prepare reports and cashflows.\n\n Knowledge of the advice process.\n\n Knowledge relating to pension, investment and protection products\n\n Knowledge of the FCA rules relating to Conduct of Business, Money Laundering, Training & Competence, and Client Money and the ability to adapt these to the workplace to ensure compliant practices.\n\n Knowledge of Data Protection legislation and the ability to apply this within the workplace.\n\n A good working knowledge of Outlook, Word and Excel\n\n Ability to communicate effectively with clients, third parties and professional connections via various methods – phone, letter, e-mail, etc.\n\n Ability to operate an effective diary system.\n\n * Ability to create and maintain accurate computer-based records.\n\nIf this role is of interest, please apply with an up to date CV. We aim to respond to all applications within 10 days. By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us. Full Privacy Notice can be found on our website

Senior Financial Services Administrator Leicester (Our Ref AL1415) – fully office based – Monday to Friday 8am to 4pm Salary £28,000 - £36,000 My client is a well-established wealth management firm, and they are seeking an experienced and detail-oriented Financial Services Administrator to join their growing team. This role is ideal for someone with 3+ years’ experience in financial services administration who is confident managing client documentation, liaising with providers, and supporting advisers with more technical aspects of financial planning. You will play a key role in ensuring efficient operations and delivering a high standard of service to both clients and advisers. Key Responsibilities: • Answering incoming calls and acting as a first point of contact for clients, • Welcoming clients into the office and preparing meeting rooms and refreshments, • Managing incoming and outgoing post, • Scanning, organising, and uploading documents to CRM systems, • Monitoring shared inboxes and handling correspondence, • Liaising with providers to chase outstanding information, • Maintaining the FCA daybook for advisers, • Processing letters of authority and organising policy documentation, • Supporting advisers with client file organisation and post-meeting administration, • Preparing portfolio overviews based on provider information, • Producing financial planning reports, including:, • Defaqto risk reports, • FE Analytics fund research, • CashCalc cashflow modelling reports, • Preparing annual review documentation, including:, • Portfolio valuations, • Fund performance and analysis, • Cashflow reports (where required), • Assisting with business submissions and simple online applications, • Attending meetings with advisers where required to support the advice process About You: The ideal candidate will: • Have 3–5 years’ experience in a financial services administration role, • Have a strong understanding of financial planning processes and documentation, • Be highly organised with excellent attention to detail, • Have strong written and verbal communication skills, • Be confident liaising with providers, clients, and advisers, • Be able to prioritise and manage multiple tasks efficiently, • Have experience using CRM systems and financial planning tools, • Have good working knowledge of Microsoft Office, • Experience with tools such as Defaqto, FE Analytics, or CashCalc What’s on offer: • £28,000 to £36,000 salary depending on experience, • 28 days holiday (including bank holidays), • Additional holiday per year of service (capped at 5 days), • Option to carry over up to 3 unused holiday days, • Workplace pension (5% employee / 3% employer via True Potential), • Free gym membership, • Private Medical Insurance, • Discretionary quarterly team bonus awards, • Employee and client referral scheme, • Supportive team environment within a growing business, • Assistance with parking costs If this role is of interest, please apply with an up to date CV. We aim to respond to all applications within 10 days. By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us. Full Privacy Notice can be found on our website.

Cyber Security Analyst Trainee | £30K–£40K | Job Placement Programme Job Guarantee Complete the programme and get a job, or get your course fees back Ready to start a career in Cyber Security? ITOL Recruit’s Cyber Security Analyst Traineeship is designed for candidates looking to break into one of the UK’s fastest-growing industries. No prior experience required. Train online at your own pace and land your first Cyber Security Analyst role in as little as 1–3 months. *Please note this is a training course, and fees apply. Salary Expectations: • IT Technician / Helpdesk: £30,000+, • Cyber Security roles after progression: £40,000+, • Senior Cyber Security roles: £45,000+ We Get You Hired We’re not new to this. ITOL Recruit has over 15 years’ experience placing candidates into business analysis, project management, and change management roles. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months so you can get qualified without financial pressure. Our Programme Includes: • CompTIA A+, Network+, and Security+ certifications, • Live Labs to practise configuring networks, troubleshooting systems, and identifying vulnerabilities, • Professional CV and LinkedIn optimisation, • Dedicated recruitment support until you’re placed Note: Please note this is a training course, and fees apply. Ready to Start? If you’re motivated, curious, and ready to break into cyber security, we’ll help you turn that ambition into a career you can be proud of. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.

Finance Manager Qualified Accountant Your new company Global IT services and solutions provider, trusted by clients to deliver innovative technology, scalable digital transformation, and exceptional customer experience. As the company continues to grow, they're looking to strengthen their Finance function with a forward-thinking, commercially astute Finance Manager. Your new role As Senior Finance Manager, you’ll play a pivotal role in shaping financial strategy and ensuring robust financial oversight across the business. Partnering with senior leaders, you will guide financial planning, support investment decisions, and drive continuous improvement in our financial processes. • Lead budgeting, forecasting, and long-range planning cycles across multiple business units, • Provide insightful financial analysis to support strategic decision-making, • Oversee month-end, quarter-end, and year-end reporting processes, • Manage and develop a high-performing finance team, • Ensure strong financial controls, compliance, and risk management, • Lead business case development for major technology initiatives and capital investments, • Partner with operational and technical teams to improve cost efficiency and profitability, • Support M&A activities, including due diligence and integration planning What you'll need to succeed We’re looking for someone who brings both technical expertise and strong commercial acumen.Essential Qualifications & Experience • Fully qualified accountant (ACCA, CIMA, ACA or equivalent), • Significant experience in a senior finance role, ideally within a large, complex organisation, • Proven ability to influence and challenge senior stakeholders, • Strong understanding of budgeting, forecasting, financial modelling, and reporting, • Experience managing and developing teams, • Ability to thrive in a dynamic, fast-evolving industry such as technology or professional services What you'll get in return • Competitive salary + performance-based bonus, • Comprehensive benefits package, • Hybrid flexible work model, • Clear progression and development pathways, • The chance to influence high-impact initiatives in a global tech business, • A supportive culture that values innovation, collaboration, and continuous improvementWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4782919

Credit Analyst Job Leicester, Permanent, Office-based Position Summary The Senior Credit Analyst oversees the full Order-to-Cash (O2C) cycle, integrating credit risk management with proactive collections and hands-on cash application. The role is focused on driving cash flow performance, minimising risk, and maintaining accuracy within a fast-paced, global environment. This position is instrumental in improving working capital and enhancing credit and collections processes across a diverse international customer base. Key Responsibilities Credit Risk Management • Evaluate the creditworthiness of new and existing customers through detailed analysis, • Review and recommend credit limit adjustments, ensuring approval in line with delegated authority frameworks., • Obtain and assess credit reports and bank references when required, • Make informed credit decisions based on risk assessments, • Partner with Sales and Customer Care to identify alternative solutions where standard credit terms are not viable., • Ensure compliance with company policies and approval protocols, escalating where necessary Collections & Accounts Receivable • Manage a high-volume portfolio of accounts, ensuring timely collection of outstanding balances, • Oversee accounts across multiple regions and currencies, • Execute structured collections activities, including follow-ups and escalation of overdue accounts, • Investigate and resolve billing disputes, deductions, and short payments, • Contribute to reducing aged debt and improving overall collection metrics, • Support month-end reporting and close processes Cash Application & Reconciliation • Perform accurate and timely cash application within SAP, • Allocate incoming payments and match them correctly to customer accounts, • Investigate unapplied cash and resolve discrepancies, • Maintain integrity of the accounts receivable ledger and support period-end close activities Stakeholder Management • Collaborate with Sales, Customer Care, Operations, Finance, and Legal teams to resolve issues efficiently., • Engage directly with customers to handle payment queries and escalations, • Liaise with external credit agencies to support credit assessments and decisions Reporting & Process Improvement • Monitor AR ageing and account activity using SAP and collections tools, • Support the preparation of reporting related to accounts receivable and collections performance, • Identify opportunities to improve processes, driving efficiency and stronger financial controls, • Assist with ad hoc projects across credit, treasury, and cross-functional initiatives Qualifications • Bachelor’s degree in Finance, Accounting, or a related discipline (or equivalent experience), • Minimum of 6 years’ experience in credit, collections, and accounts receivable within a high-volume environment Skills & Competencies • Strong attention to detail with a proactive, hands-on approach, • Ability to manage competing priorities in a fast-paced, high-volume setting, • Experience in multi-entity and multi-currency environments, • Strong SAP experience (FI/AR module) within an Order-to-Cash function, • Familiarity with collections or receivables management systems, • Advanced Excel skills, including pivot tables, lookups, and large data analysis, • In-depth understanding of AR processes, including collections, cash application, and reconciliations, • Experience resolving unapplied cash, discrepancies, and performing variance analysis, • Proven ability to manage collections portfolios and resolve payment issues, • Strong communication and stakeholder management skills, • Solid understanding of credit risk principles, • Excellent analytical and problem-solving abilities If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4799861

Job Specification: Senior Estates SurveyorLocal AuthoritySalary: £51356 - £54495Job PurposeThe organisation manages a substantial property portfolio with operational real estate activities forming a key part of this value. Effective and proactive management of this portfolio is critical to supporting the organisation's strategic objectives, long-term financial planning, and service delivery priorities.The Senior Estates Surveyor will support by delivering optimisation, rationalisation and improved performance of the operational portfolio. This includes ensuring best consideration is achieved under Section 123 of the Local Government Act 1972, carrying out financial and commercial analysis, managing leases, and overseeing day-to-day operational management to enhance income and reduce occupancy costs.The postholder will manage their own caseload and contribute directly to strategic asset management workstreams.Main Duties & ResponsibilitiesSupport the development of asset management and investment strategies, identifying surplus or under-performing assets and proposing value-add initiatives or disposal options aligned to service needs.Proactively manage the operational property portfolio, ensuring assets remain fit for purpose. Responsibilities include negotiating leases, renewals, rent reviews, and undertaking or arranging property inspections, condition reports and dilapidation schedules.Monitor expenditure and prepare service-charge accounts, including meter readings, apportionments, raising orders and authorising payments in accordance with internal financial procedures.Prepare valuations, including complex assessments, for a wide range of purposes including rent, rating, insurance, capital and rental valuations.Undertake valuations for capital disposals, lease renewals, development appraisals and asset valuations in line with accounting requirements for all property types.Person Specification • Degree (or equivalent) in Real Estate or a related discipline (Essential), • Full professional membership of the Royal Institution of Chartered Surveyors (MRICS) ExperienceStrong commercial experience is essential. • Significant experience of managing a broad range of leasehold and freehold property., • Strong understanding of Landlord & Tenant matters including negotiation, valuation and property law., • Experience analysing market data, investment trends and financial performance., • Experience advising on property acquisitions, disposals and development appraisals., • Experience commissioning and monitoring external agents and solicitors., • Local authority or public-sector experience (Desirable)., • Experience valuing multiple property types for numerous purposes. What you'll get in returnCompetitive salaryLocal Authority pension schemeGenerous annual leaveHybrid and flexible working - 3 days WFHWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Permanent Job - Commercial Estate surveyor/ team leader/ MRICS Location: Leicester Salary :£42889 - £46142Are you a recently qualified commercial surveyor ? We are seeking an experienced and commercially astute property surveyor to drive value from a diverse portfolio of land and buildings.Working in a large strategic property team within a vibrant Local Authority, this role is all about optimising asset performance, delivering revenue growth and capital receipts, and ensuring assets support wider organisational, economic, and environmental objectives. Key Responsibilities • Support in the operational delivery of the Strategic Asset Management Plan and Corporate Estate Strategy, • Identify and progress opportunities for redevelopment, disposal, investment and income growth, • Develop asset business plans across the full life cycle, managing revenues, costs and risk, • Provide research, analysis, modelling and due diligence to support property acquisitions and disposals, • Ensure assets are managed sustainably, efficiently and in line with legislative requirements, • support on negotiations on acquisitions and disposals, ensuring timely delivery and value for money, • Build strong relationships with managing agents, developers, investors and public sector partners, • Represent the service at external meetings, • What We’re Looking ForEssential Experience, • Experience in property asset management, real estate or commercial property, • track record in acquisitions, disposals, investment, development and asset business planning, • Experience managing external professionals and agentsEssential Qualifications & Knowledge, • Relevant Degree in business, finance, accounting or corporate real estate / asset management, • MRICS - recently qualified are encouraged to apply, • knowledge of strategic asset management, property legislation and complianceSkills & Attributes, • Strong written and verbal communication skills, including presenting to senior audiences, • Commercial mindset with the ability to manage competing priorities and deliver at pace., • High levels of numeracy, literacy and IT capability Why Join Us?This is a rare opportunity to play a pivotal role in shaping and optimising a major property portfolio, contributing directly to financial resilience, community wellbeing, and long-term regeneration. This role offers flexible, hybrid working, competitive salary with the Local Government Pension scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4788223

Senior Asset ManagerLocation: LeicesterSalary :£51356 to £54495We are seeking an experienced and commercially astute senior property surveyor to provide decisive leadership and drive value from a diverse portfolio of land and buildings.This is a senior role with responsibility for leading people, optimising asset performance, delivering revenue growth and capital receipts, and ensuring assets support wider organisational, economic, and environmental objectives.About the RoleReporting at a senior level, you will lead the operational asset management function for a substantial and varied property portfolio. You will source, initiate, and deliver value-added asset management initiatives across acquisitions, disposals, redevelopment, and investment activity.You will set direction, inspire high performance, and work collaboratively with internal and external stakeholders to ensure assets are aligned with strategic priorities and deliver maximum financial, social, and environmental return.Key ResponsibilitiesLeadership & People Management • Lead, motivate and develop a small team of professional staff, • Create a clear sense of purpose, setting objectives, monitoring outcomes, and holding teams accountable for delivery., • Foster a culture of trust, inclusivity, continuous improvement, and high performance Strategic Asset Management • Lead operational delivery of the Strategic Asset Management Plan and Corporate Estate Strategy, • Identify and progress opportunities for redevelopment, disposal, investment and income growth, • Develop asset business plans across the full lifecycle, managing revenues, costs and risk, • Provide research, analysis, modelling and due diligence to support property acquisitions and disposals, • Ensure assets are managed sustainably, efficiently and in line with legislative requirements, • Lead negotiations on acquisitions and disposals, ensuring timely delivery and value for money, • Build strong relationships with managing agents, developers, investors and public sector partners, • Represent the service at senior forums and external meetings, • Present complex asset management proposals clearly and confidently to senior stakeholders What We're Looking ForEssential Experience • Significant experience in property asset management, real estate or commercial property within a complex organisation, • Proven track record in acquisitions, disposals, investment, development and asset business planning, • Experience managing external professionals and agents, • Strong leadership experience with a demonstrable impact on performance and outcomes, • Experience using asset and financial data to inform investment decisions Essential Qualifications & Knowledge • Relevant Degree in business, finance, accounting or corporate real estate / asset management, • Chartered or industry-recognised accreditation (e.g. MRICS, FRICS,, • Expert knowledge of strategic asset management, property legislation and compliance, • Strong understanding of sustainable development and environmentally responsible asset management Skills & Attributes • Excellent leadership, influencing and negotiation skills, • Ability to operate confidently within a political and strategic environment, • Strong written and verbal communication skills, including presenting to senior audiences, • Commercial mindset with the ability to manage competing priorities and deliver at pace., • High levels of numeracy, literacy and IT capability Why Join Us?This is a rare opportunity to play a pivotal role in shaping and optimising a major property portfolio, contributing directly to financial resilience, community wellbeing, and long-term regeneration.You'll be empowered to lead, innovate and make a tangible impact - supported by a professional environment that values expertise, collaboration and ambition.This role offers flexible, hybrid working, competitive salary with the Local Government Pension scheme.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Location: LeicesterSalary :£42889 - £46142Are you a recently qualified commercial surveyor ? We are seeking an experienced and commercially astute property surveyor to drive value from a diverse portfolio of land and buildings.Working in a large strategic property team within a vibrant Local Authority, this role is all about optimising asset performance, delivering revenue growth and capital receipts, and ensuring assets support wider organisational, economic, and environmental objectives.Key Responsibilities • Support in the operational delivery of the Strategic Asset Management Plan and Corporate Estate Strategy, • Identify and progress opportunities for redevelopment, disposal, investment and income growth, • Develop asset business plans across the full life cycle, managing revenues, costs and risk, • Provide research, analysis, modelling and due diligence to support property acquisitions and disposals, • Ensure assets are managed sustainably, efficiently and in line with legislative requirements, • support on negotiations on acquisitions and disposals, ensuring timely delivery and value for money, • Build strong relationships with managing agents, developers, investors and public sector partners, • Represent the service at external meetings, • What We're Looking For Essential Experience • Experience in property asset management, real estate or commercial property, • track record in acquisitions, disposals, investment, development and asset business planning, • Experience managing external professionals and agents Essential Qualifications & Knowledge • Relevant Degree in business, finance, accounting or corporate real estate / asset management, • MRICS - recently qualified are encouraged to apply, • knowledge of strategic asset management, property legislation and compliance Skills & Attributes • Strong written and verbal communication skills, including presenting to senior audiences, • Commercial mindset with the ability to manage competing priorities and deliver at pace., • High levels of numeracy, literacy and IT capability Why Join Us?This is a rare opportunity to play a pivotal role in shaping and optimising a major property portfolio, contributing directly to financial resilience, community wellbeing, and long-term regeneration.This role offers flexible, hybrid working, competitive salary with the Local Government Pension scheme.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Principal /Senior General Practice SurveyorInside IR35Hybrid working - in the office 2 days a week and living within a reasonable commute A large local authority is seeking a highly skilled Principal Disposal & Acquisition and L&T Surveyor to lead on the delivery of asset disposals, acquisitions, and investment activity across a broad estate, including commercial, rural, industrial, and development assets.About the RoleYou will be responsible for the day-to-day management of a varied caseload involving the disposal and acquisition of land and property assets. This includes identifying surplus or under-performing assets, developing strategic programmes, leading negotiations, and ensuring transactions deliver best consideration under relevant legislation.You will provide expert professional advice on development opportunities, investment strategies, commercial structuring options and risk-based decision-making. The role also involves commissioning and managing external property and legal advisors, preparing reports for internal and external stakeholders, and ensuring effective corporate governance for property-related decisions.This position requires strong analytical, negotiation, and communication skills, as well as the ability to manage complex projects and contribute to long-term asset management planning.Key Responsibilities • Develop and deliver disposal, acquisition, and investment strategies and programmes., • Identify surplus and under-performing assets and implement value-enhancing initiatives or disposal plans., • Undertake financial and commercial appraisals to assess feasibility, including structuring options such as JV, forward funding and overage., • Monitor capital and revenue programmes to support evidence-based decisions., • Lead commercial negotiations with developers, partners, and stakeholders., • Commission and manage external agents and legal advisors to secure high-quality outcomes., • Provide strategic advice on planning, acquisitions, disposals, and development opportunities. Essential Qualifications & Experience • Degree or equivalent in Real Estate or a related discipline., • Full Membership of the Royal Institution of Chartered Surveyors (MRICS)., • Significant post-qualification experience in property disposals and acquisitions (freehold and leasehold)., • Strong experience in landlord and tenant matters, including valuation, negotiation and legal principles., • Extensive knowledge of investment markets, data analysis, and market trends., • Experience advising on acquisitions, disposals, marketing strategies and commercial appraisals., • Experience in managing external consultants (agents and solicitors)., • Experience valuing a wide range of property types., • Knowledge of budgeting, forecasting, and financial profiling., • Good understanding of construction-related matters Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Principal Disposal & Acquisition SurveyorInside IR35Hybrid working - in the office 2 days a week and living within a reasonable commute A large local authority is seeking a highly skilled Principal Disposal & Acquisition Surveyor to lead on the delivery of asset disposals, acquisitions, and investment activity across a broad estate, including commercial, rural, industrial, and development assets.About the RoleYou will be responsible for the day-to-day management of a varied caseload involving the disposal and acquisition of land and property assets. This includes identifying surplus or under-performing assets, developing strategic programmes, leading negotiations, and ensuring transactions deliver best consideration under relevant legislation.You will provide expert professional advice on development opportunities, investment strategies, commercial structuring options and risk-based decision-making. The role also involves commissioning and managing external property and legal advisors, preparing reports for internal and external stakeholders, and ensuring effective corporate governance for property-related decisions.This position requires strong analytical, negotiation, and communication skills, as well as the ability to manage complex projects and contribute to long-term asset management planning.Key Responsibilities • Develop and deliver disposal, acquisition, and investment strategies and programmes., • Identify surplus and under-performing assets and implement value-enhancing initiatives or disposal plans., • Undertake financial and commercial appraisals to assess feasibility, including structuring options such as JV, forward funding and overage., • Monitor capital and revenue programmes to support evidence-based decisions., • Lead commercial negotiations with developers, partners, and stakeholders., • Commission and manage external agents and legal advisors to secure high-quality outcomes., • Provide strategic advice on planning, acquisitions, disposals, and development opportunities. Essential Qualifications & Experience • Degree or equivalent in Real Estate or a related discipline., • Full Membership of the Royal Institution of Chartered Surveyors (MRICS)., • Significant post-qualification experience in property disposals and acquisitions (freehold and leasehold)., • Strong experience in landlord and tenant matters, including valuation, negotiation and legal principles., • Extensive knowledge of investment markets, data analysis, and market trends., • Experience advising on acquisitions, disposals, marketing strategies and commercial appraisals., • Experience in managing external consultants (agents and solicitors)., • Experience valuing a wide range of property types., • Knowledge of budgeting, forecasting, and financial profiling., • Good understanding of construction-related matters Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

This rapidly expanding organisation require a Finance Systems / TM1 Developer to manage the control and integrity of financial data and processes, in particular ensuring that data interfaces operate efficiently, and subsequent management information provided to support decision making is accurate and timely.\n\nClient Details\n\nRapidly expanding organisation\n\nDescription\n\nThis rapidly expanding organisation require a Finance Systems / TM1 Developer to manage the control and integrity of financial data and processes, in particular ensuring that data interfaces operate efficiently, and subsequent management information provided to support decision making is accurate and timely.\n\nResponsibilities\n\nManage all aspects of delivering data to Finance administered systems (primarily Cognos TM1).\nExtract data from a range of sources and perform data cleansing as required.\nManage data feeds between various source systems and Cognos TM1 reporting and forecasting tool.\nPerform necessary control reconciliations and resolve data anomalies and exceptions.\nSupport design, build and maintenance of IBM Planning Analytics / TM1 reporting and forecasting tool.\nSupport the Finance team in providing relevant information to key stakeholders.\nDrive the development of insightful financial analysis and identify opportunities to add value.\nEmbed a culture of seeking to continuously improve processes and be an advocate of change within a growing organisation.\nSupport transformation projects related to the upgrade and development of Finance systems eg Workday implementation.\nAdvise on changes necessary to security to ensure appropriate segregation of duties or to improve efficiency, control, accuracy or effectiveness of Finance systems.\nProvide information requested by internal or external auditors.\nLead training on Finance administered systems.\nRepresent the Finance function on project and other ad-hoc work requests. \n\nKey Skills:\n\nAdvanced / SME level user of TM1\nPrior experience of developing in IBM Planning Analytics / TM1 essential\nPrior experience of administering databases and managing manual data feeds would be advantageous.\nEnthusiastic self-starter with good problem-solving skills.\nPrior experience of collating, managing, and analysing large volumes of data from a range of sources.\nFlexible and willing to adapt to changing business demands, with a focus on quality, timely delivery, and continuous improvement.\nAbility to work and meet deadlines under pressure.\nExcellent relationship management and communication skills.\nExcellent Excel skills.\nPrior experience of Workday Planning Analytics would be advantageousProfile\n\nAdvanced / SME level user of TM1\nPrior experience of developing in IBM Planning Analytics / TM1 essential\nPrior experience of administering databases and managing manual data feeds would be advantageous.\nEnthusiastic self-starter with good problem-solving skills.\nPrior experience of collating, managing, and analysing large volumes of data from a range of sources.\nFlexible and willing to adapt to changing business demands, with a focus on quality, timely delivery, and continuous improvement.\nAbility to work and meet deadlines under pressure.\nExcellent relationship management and communication skills.\nExcellent Excel skills.\nPrior experience of Workday Planning Analytics would be advantageousJob Offer\n\nOpportunity to join a rapidly expanding organisation\n\nOpportunity to support on continued Finance Systems projects

This is a self-funded programme that leads to employment, fees apply.\n\nJob Guarantee\nComplete the programme and get a job, or get your course fees back.\n\nLooking to start a career in Business Analysis?\nWe are offering a structured pathway into Business Analysis, designed to help you enter the industry with no prior experience. This opportunity includes training, support, and access to our specialised recruitment support for job roles across the UK.\n\nNo prior experience required.\nTrain online at your own pace and become job-ready in as little as a few weeks.\n\nOur programme includes:\n• Official BCS accredited Business Analysis Foundation Certification\n• Official BCS accredited Business Analysis Practice Practitioner Certification\n• Training in SQL, Power BI, and Scrum\n• Professional CV and LinkedIn support\n• Interview preparation\n• Dedicated recruitment support until placed\n• Personalised 1-1 tutor support\n\nFlexible, affordable, achievable\nTo make things easier, we offer flexible payment options, allowing you to spread the cost of your training over 12 months so you can get qualified without financial pressure.\n\nSalary expectations:\n• Business Analyst: £28,000 – £40,000\n• Business Intelligence Analyst: £45,000 – £80,000\n• Progression into senior business analyst roles with higher earning potential\n\nWe support you into employment\nWe focus on outcomes, not just training. ITOL Recruit has over 15 years of experience supporting candidates into roles across business analysis, business intelligence, and business-driven roles.\n\nFrom the beginning of your journey to the end, you are supported by qualified tutors, and at the end, our specialised recruitment team helps you secure your first job role.\n\nApply now to get started

Kerry Robert Associates are delighted to be working in partnership with an established hotel to recruit a Financial Controller for their property in the Leicester area.\nAs Financial Controller, you will support the senior finance team in overseeing the hotel’s day-to-day finance operations, ensuring accurate financial control, timely reporting, and compliance with group standards.\nThis role is an excellent career opportunity, offering progression and development. It would suit a commercially driven individual, who carries extensive hospitality finance experience.\nKey Responsibilities:\n Managing daily accounting processes including accounts payable and accounts receivable\n Preparing the P&L in full and balance sheet reconciliations\n Budgeting, forecasting and managing the hotel cashflow\n Overseeing the income audit, banking, and cash controls\n Putting in place strong financial compliance standards\n Providing financial analysis and ad-hoc reporting as required\nRequirements:\n Minimum 3 years’ finance experience within hotels or hospitality (essential)\n Strong working knowledge of Excel and accounting/PMS systems\n Highly organised with excellent attention to detail\n Able to work independently while collaborating effectively with wider teams\n Confident communicator with a proactive and professional approach\nBenefits\nSalary package: £50,000 to £55,000, plus excellent benefits\n You must be eligible to work in the UK\n** This is an on-site role (NO hybrid working pattern offered)

The Company:\nWe are seeking a motivated and detail-oriented Accounts Assistant to join a global supply chain company during an exciting period of growth. This is an excellent opportunity to become part of a dynamic, diverse, and fast-growing organisation. Working within the Finance Team, we are ideally looking for a graduate with a background in finance, strong excel skills who would also be interested in working with the company Data Analyst, assisting with compiling Business Information to help transform financial and sales data into meaningful insights, recommendations, and actions that support business performance.\nFinancial duties include sales ledger and processing invoices, chasing outstanding debt and also purchase ledger tasks.\nThis role is ideal for a graduate or someone who enjoys combining strong administrative abilities with analytical thinking and has an interest in using modern technologies, including AI tools, to improve business processes and decision-making.\nThe Role:\nAnalyse customer sales data using Excel (pivot tables, lookups and formulas)\nProduce weekly and monthly sales reports for internal teams and customer meetings\nHighlight trends, gaps and product performance across key customers and channels\nChase and manage sales forecasts from customers and communicate them internally\nMonitor forward orders, back orders and stock availability\nCarry out competitor and price analysis across the wider market\nProvide general support to the finance team where needed,\nSkills Required:\nStrong organisational and administrative skills ideally working in finance and supply chain, or a recent financial graduate/ AAT candidate\nExcellent Excel skills\nAnalytical mindset with excellent attention to detail\nInterest in AI and its application within business analysis\nProactive, flexible, and eager to learn\nReliable and responsible team player\nStrong communication and interpersonal skills\n*By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us*\nPlease be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.\nTagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily

Position Summary\n\nThe Senior Credit Analyst oversees the full Order-to-Cash (O2C) cycle, integrating credit risk management with proactive collections and hands-on cash application. The role is focused on driving cash flow performance, minimising risk, and maintaining accuracy within a fast-paced, global environment. This position is instrumental in improving working capital and enhancing credit and collections processes across a diverse international customer base.\n\nKey Responsibilities\n\nCredit Risk Management\n\nEvaluate the creditworthiness of new and existing customers through detailed analysis\nReview and recommend credit limit adjustments, ensuring approval in line with delegated authority frameworks.\nObtain and assess credit reports and bank references when required\nMake informed credit decisions based on risk assessments\nPartner with Sales and Customer Care to identify alternative solutions where standard credit terms are not viable.\nEnsure compliance with company policies and approval protocols, escalating where necessary\nCollections & Accounts Receivable\n\nManage a high-volume portfolio of accounts, ensuring timely collection of outstanding balances\nOversee accounts across multiple regions and currencies\nExecute structured collections activities, including follow-ups and escalation of overdue accounts\nInvestigate and resolve billing disputes, deductions, and short payments\nContribute to reducing aged debt and improving overall collection metrics\nSupport month-end reporting and close processes\nCash Application & Reconciliation\n\nPerform accurate and timely cash application within SAP\nAllocate incoming payments and match them correctly to customer accounts\nInvestigate unapplied cash and resolve discrepancies\nMaintain integrity of the accounts receivable ledger and support period-end close activities\nStakeholder Management\n\nCollaborate with Sales, Customer Care, Operations, Finance, and Legal teams to resolve issues efficiently.\nEngage directly with customers to handle payment queries and escalations\nLiaise with external credit agencies to support credit assessments and decisions\nReporting & Process Improvement\n\nMonitor AR ageing and account activity using SAP and collections tools\nSupport the preparation of reporting related to accounts receivable and collections performance\nIdentify opportunities to improve processes, driving efficiency and stronger financial controls\nAssist with ad hoc projects across credit, treasury, and cross-functional initiatives\nQualifications\n\nBachelor's degree in Finance, Accounting, or a related discipline (or equivalent experience)\nMinimum of 6 years' experience in credit, collections, and accounts receivable within a high-volume environment\nSkills & Competencies\n\nStrong attention to detail with a proactive, hands-on approach\nAbility to manage competing priorities in a fast-paced, high-volume setting\nExperience in multi-entity and multi-currency environments\nStrong SAP experience (FI/AR module) within an Order-to-Cash function\nFamiliarity with collections or receivables management systems\nAdvanced Excel skills, including pivot tables, lookups, and large data analysis\nIn-depth understanding of AR processes, including collections, cash application, and reconciliations\nExperience resolving unapplied cash, discrepancies, and performing variance analysis\nProven ability to manage collections portfolios and resolve payment issues\nStrong communication and stakeholder management skills\nSolid understanding of credit risk principles\nExcellent analytical and problem-solving abilities\n\nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.\n\nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.\n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Interim Project Accountant \nLeicester \n£300 a day (inside IR35) \n3 - 6 months \n \nSF Partners are delighted to be partnering with a leading organisation to recruit a Project Accountant on an interim basis. This is a fantastic opportunity to join a high-performing Commercial Finance team supporting a large multi-site operation. The role will focus on providing financial oversight, governance, and commercial support around CAPEX and property-related spend. Working closely with operational and property teams, you will monitor repairs, maintenance, and capital investment activity, while delivering monthly reporting and insight to senior leadership. This opportunity is ideally suited to a newly qualified accountant with strong business partnering skills and CAPEX experience, looking to join a fast-paced, high-performing environment. \n \nKey Responsibilities \nBusiness Partnering: \n- Act as the primary finance contact for monitoring actual spend against forecasts across multiple operational areas. \n- Lead regular review meetings with stakeholders to challenge assumptions, understand project timelines, and ensure accurate financial forecasting. \n- Support the preparation and enhancement of management reporting and dashboards relating to capital expenditure and maintenance costs.\n\nBudgeting, Forecasting & Financial Tracking: \n- Manage the full lifecycle of capital expenditure budgets, from initial approval through to project completion and closure. \n- Perform monthly variance analysis, providing clear explanations for overspend, underspend, or changes in timing. \n- Produce accurate cash flow forecasts to support wider treasury and liquidity planning requirements.\n\nGovernance & Financial Control: \n- Maintain and enforce capital expenditure policies, ensuring appropriate classification between capital and operational spend. \n- Conduct post-investment reviews on major projects to assess delivery against expected financial and operational benefits. \n- Own and reconcile key balance sheet accounts on a monthly basis, providing supporting documentation, commentary, and highlighting any risks or concerns

Project Accountant \nLeicester \nFull Time, Permanent \n \nSF Partners are delighted to be partnering with a leading organisation to recruit a Project Accountant on a full-time, permanent basis. This is a fantastic opportunity to join a high-performing Commercial Finance team supporting a large multi-site operation. The role will focus on providing financial oversight, governance, and commercial support around CAPEX and property-related spend. Working closely with operational and property teams, you will monitor repairs, maintenance, and capital investment activity, while delivering monthly reporting and insight to senior leadership. This opportunity is ideally suited to a newly qualified accountant with strong business partnering skills and CAPEX experience, looking to join a fast-paced, high-performing environment. \n \nKey Responsibilities \n- Business Partnering \n- Act as the primary finance contact for monitoring actual spend against forecasts across multiple operational areas. \n- Lead regular review meetings with stakeholders to challenge assumptions, understand project timelines, and ensure accurate financial forecasting. \n- Support the preparation and enhancement of management reporting and dashboards relating to capital expenditure and maintenance costs. \n- Budgeting, Forecasting & Financial Tracking \n- Manage the full lifecycle of capital expenditure budgets, from initial approval through to project completion and closure. \n- Perform monthly variance analysis, providing clear explanations for overspend, underspend, or changes in timing. \n- Produce accurate cash flow forecasts to support wider treasury and liquidity planning requirements. \n- Governance & Financial Control \n- Maintain and enforce capital expenditure policies, ensuring appropriate classification between capital and operational spend. \n- Conduct post-investment reviews on major projects to assess delivery against expected financial and operational benefits. \n- Own and reconcile key balance sheet accounts on a monthly basis, providing supporting documentation, commentary, and highlighting any risks or concerns

Fixed Asset Accountant \nLeicestershire \nFull Time, Permanent \n \nSF Partners are looking for a proactive and detail-focused Fixed Asset Accountant to join a fast-paced Commercial Finance team. This is a great opportunity for a qualified accountant to take ownership of fixed asset reporting, depreciation, forecasting, and financial controls within a large and dynamic business environment. The role offers strong exposure across finance operations, business partnering, and process improvement, alongside the opportunity to support senior finance leadership and develop broader management experience. \n \nKey Responsibilities \n- Manage and maintain the fixed asset register, ensuring accuracy and strong financial control. \n- Deliver monthly fixed asset and depreciation reporting, forecasting, and budgeting. \n- Prepare balance sheet reconciliations and investigate any variances or discrepancies. \n- Provide clear reporting and analysis to support business decision-making. \n- Support year-end audit requirements and statutory reporting. \n- Identify opportunities to improve processes, controls, and reporting efficiency.\n\nAbout You \n- ACA, ACCA, or CIMA qualified. \n- Advanced Excel skills. \n- Strong analytical and problem-solving ability. \n- Excellent attention to detail and communication skills. \n- Able to manage priorities and work collaboratively in a fast-moving environment. \n \nThis is an excellent opportunity for someone looking to build on their technical accounting experience within a commercially focused finance team

Head of Finance\nLeicester / Hybrid\nC£48,000 p.a.\n\n Are you a commercially minded finance professional who can simplify complex financial information and provide clear operational insight?\n\n Do you thrive in environments where you can improve processes, add pace, and influence strategic decision making?\n\n Would you value the opportunity to join Leicester Cathedral at a pivotal time, with a planned pathway into a future CFO position?\n\nThe Company:\nLeicester Cathedral sits at the heart of the city and Diocese of Leicester and plays a vital role in worship, community engagement, heritage, culture, and public life.\nFollowing the Leicester Cathedral Revealed project, the organisation is entering an exciting new chapter focused on long-term sustainability, operational effectiveness, and financial resilience.\nER Recruitment are delighted to be supporting Leicester Cathedral in the recruitment of a Head of Finance to work closely with the Chief Operating Officer and current CFO during a planned transition period.\nThis is a rare opportunity to join an organisation with genuine purpose and impact, while helping shape the future financial direction of the Cathedral.\n\nRole & Responsibilities of the Head of Finance:\n\n Produce accurate and timely management accounts, financial reporting packs, and cashflow forecasts\n\n Provide clear financial insight and commentary to support operational and strategic decision making\n\n Simplify complex financial information for non-finance stakeholders across the Cathedral\n\n Improve financial processes, reporting efficiency, and financial controls within a self-accounting environment\n\n Support budgeting, forecasting, audit preparation, and year-end accounting requirements\n\n Work closely with the COO, Finance Committee, and wider leadership team to support organisational planning\n\n Manage day-to-day finance operations including reconciliations, payroll oversight, and working capital management\n\n Build strong working relationships across the organisation and act as a trusted financial sounding board for senior leadership\n\n Support the planned transition into the future Chief Finance Officer position\n\nAbout You as the Head of Finance:\n\n Qualified or qualified by experience finance professional with strong management accounting capability\n\n Experience producing meaningful financial analysis and presenting information in a clear, accessible way\n\n A proactive and solutions-focused approach with the ability to work at pace and improve processes\n\n Strong attention to detail alongside the ability to see the wider operational picture\n\n Confident communicator who can build trusted relationships with a range of stakeholders\n\n Experience within charity, not-for-profit, education, public sector, or values-led organisations would be advantageous\n\n Comfortable operating both strategically and hands-on within a smaller organisation\n\n Strong systems skills including Excel and financial reporting systems\n\nAdditional Benefits:\n\n 8% non-contributory pension scheme\n\n 25 days annual leave plus bank holidays\n\n Hybrid working available following probation\n\n Opportunity for future progression into the Chief Finance Officer role\n\nPlease note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.\n\nWhile we aim to get back to all applicants if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.\n\nWe are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.\n\nWe look forward to hearing from you

This role is for the most dynamic and passionate finance professionals of engineering/manufacturing who are prepared to make a huge difference. This Finance Director will be pivotal to underpinning an incredible growth agenda with an active strategy to IPO.\nMain responsibilities:\n Part of the Senior Leadership Team, reporting into and working closely with the Managing Director, this is a key role in a small dynamic organisation, with overall responsibility for financial management, ensuring compliance, accuracy, and efficiency in reporting and analysis.\n \n The CFO will play a critical role in driving the financial performance and strategic growth of the business, while ensuring compliance with all applicable regulatory and reporting requirements associated with an AIM listed company.\n You will monitor financial performance and proactively implement cost-saving initiatives where necessary, always driving continuous improvement across systems, controls, business efficiencies, forecasting and reporting processes.\n You will support the business through its next phase of growth by building a finance infrastructure capable of supporting private equity expectations and future growth ambitions.\nThe candidate profile:\n A qualified or part-qualified accountant (ACA, ACCA, preferably CIMA), you have experience leading a team in finance management within an agile manufacturing SME.\n Highly commercially minded, you have proven experience preparing management accounts to a high standard in a hands-on role, in an international environment.\n You have a strong understanding of AIM Rules, listed company governance, financial reporting requirements and compliance obligations.\n Above all, we are looking for genuinely proactive team players with an entrepreneurial spirit, who thrive on playing a key role in a high growth, fast paced environment.\nIf you see yourself as one of the go-getters of Finance in engineering/manufacturing who will roll their sleeves up and take their team with them, please send your CV and cover email highlighting your current package and motivation for applying to this position to our retained consultants at Cooper Edwards

RECfinancial are partnering with a growing and fast-paced business to recruit a Senior Management Accountant based in Leicester.\n\nCommutable from Leicester, Derby, Nottingham, Sileby, Syston, Quorn, Barrow, Hinckley, Woodhouse Eaves, Loughborough. \n\nReporting to the Group Reporting Manager, this is a fantastic opportunity for an experienced accountant to take on a broad and commercially focused role with excellent exposure to senior stakeholders, including the Finance Director.\n\nThe position will involve ownership of monthly management accounts, balance sheet reconciliations, budgeting, forecasting and cashflow reporting, alongside producing meaningful MI and financial analysis to support business performance. You will also play a key role in improving processes, strengthening controls and supporting the continued development of the finance function.\n\nThis role will suit a fully qualified accountant (ACA, ACCA or CIMA) with strong management accounting experience gained within a fast-paced commercial environment. You may already be operating at Senior Management Accountant level or be looking for a broader role with greater commercial exposure and progression opportunities.\n\nStrong Excel and communication skills are essential, alongside the ability to build relationships with both finance and non-finance stakeholders. Previous experience within a multi-entity environment would be advantageous.\n\nThe salary for this position is circa £52,000 plus 10% bonus and hybrid working.\n\nIf you are looking for a role that combines technical accounting, commercial exposure and genuine career development, this is an excellent opportunity to consider

Senior Estates Surveyor\n\nDaily Rate: £500\n\nLocation: County Hall, Leicestershire\n\nJob Type: Interim Contract\n\nReed is currently recruiting on behalf of the Council for a Senior Estates Surveyor in Leicester. This pivotal role involves proactive management of the Council's property portfolio, contributing significantly to operational real estate activities aligned with the Council's Strategic Plan.\n\nDay-to-day of the role:\n\nSupport the Business Partner Operational Real Estate in developing asset management and investment strategies.\nIdentify surplus and under-performing assets, developing value-add initiatives or disposal plans.\nNegotiate leases, lease renewals, and rent reviews, and manage day-to-day operational management of assets.\nPrepare complex valuations for a variety of purposes including rent, rating, insurance, and asset estimates.\nMonitor expenditure, prepare accounts for service charges, and manage financial aspects including budget preparation.\nAct as Project Manager for developments on Council land and negotiate joint use arrangements.\nAppoint and monitor external agents and solicitors to support transaction cases.\nRepresent Property Services at various internal/external groups and manage key relationships with the public, council members, and senior officers.Required Skills & Qualifications:\n\nDegree or equivalent in Land Management or a related field.\nFull Membership of the Royal Institution of Chartered Surveyors (RICS).\nExtensive experience in valuing a variety of properties and for various needs.\nProven experience in asset management of both leasehold and freehold properties.\nStrong background in Landlord and Tenant management.\nExperience in local government settings and familiarity with relevant laws and legislation.\nProficient in financial analysis, lease management, and operational asset management.To apply please send me your updated CV, I look forward to hearing from you. Mel Applin Reed

Finance Analyst\n\nMonday to Friday 9am-5pm\nOffice Based\nInterim Role - 6 months\n£40,000\nSouth Leicester\n\nKey Responsibilities:\n\nSupport the finance team during a finance system implementation and transition period\nAssist with month-end processes including journals, accruals and prepayments\nReview and reconcile financial data during system and process changes\nInvestigate and resolve discrepancies across ledgers and cost centres\nSupport balance sheet reconciliations and preparation of management accounts\nMaintain finance trackers and reporting schedules using Excel\nWork with finance and operational teams to resolve data and reporting queries\nProvide ad-hoc financial analysis and support on finance projects\nRequirements:\n\nPrevious experience in an analytical finance role\nExperience supporting finance teams through system or process changes desirable\nStrong Excel / spreadsheet skills\nGood understanding of reconciliations and month-end processes\nHigh attention to detail and strong analytical skills\nThis is a great interim opportunity for 6 months or longer to support a busy finance team during a key transition period

A great opportunity for an experienced Head of Management Accounts to lead a Management Accounts team (c. 14 FTE) within the UK Controllership function. This senior role reports to the UK Financial Controller and is accountable for the monthly financial reporting across all UK entities and plays a critical part in ensuring the smooth and effective running of the finance function. Client Details A global organisation delivering community services to millions of people every year. In the UK, they have c5,000 colleagues who provide life-changing support to their client base and provide deep and meaningful services that truly matter. Description As a strategic leader, you will drive process standardisation, data quality improvements, and the adoption of technology to enhance reporting accuracy and efficiency. You'll foster a collaborative, high-performing culture across multiple business areas, bringing strong leadership and a continuous improvement mindset. Key Responsibilities • Lead the Management Accounts function, overseeing the full month-end close to deliver accurate, timely reporting, • Produce performance and variance analysis, offering strategic insights to support data-driven decision-making, • Manage the consolidation of the UK P&L for Group reporting, • Oversee balance sheet reporting, ensuring accuracy and compliance with SOX and internal contro...

Due to company growth and expansion, a leading manufacturer has a new vacancy for an FP&A Accountant. Working closely with the Group Financial Controller you will be responsible for preparing detailed forecasts, budgets as supporting monthly management accounts. Candidates are sought with experience gained within a fast-paced environment (manufacturing, engineering, distribution, construction, etc). The Role Prepare detailed cost analysis across all areas of the business. Identify, develop and implement continuous improvement activities. Develop and produce financial and operating reports. Prepare project weekly, monthly and annual forecasts. Assist in the delivery of site annual business plans, providing financial and commercial guidance where necessary. Support month-end financial closing activities and ensure an efficient and effective close is performed. Maintain the integrity of the Companys internal controls, processes, procedures and systems.Support the companys operations by providing financial information for decision making. The Person Previous...

Senior Management AccountantLeicesterPermanentFull Time, Monday to FridayUp to £40,000 per annumBenefits of the Senior Management Accountant role include: 34 days holiday (including bank holidays), hybrid working, pension scheme and free on-site parking.We are recruiting for an experienced Senior Management Accountant to join a well-established practice based in Leicester. This is an excellent opportunity for a finance professional looking to take on a varied role with responsibility for management reporting, financial analysis, budgeting and supporting key business decisions.This Senior Management Accountant role will involve working closely with senior stakeholders to provide accurate financial information, identify trends and support the continued success of the business. The successful candidate will play an important role in maintaining strong financial controls and delivering insightful reporting.This is a hands-on and varied Senior Management Accountant position suited to someone who enjoys analysing financial performance, improving processes and working collaboratively across departments.What You'll Be DoingKey responsibilities of the Senior Management Accountant will include:• Producing monthly management accounts and supporting reports for senior management• Preparing budgets, forecasts and detailed variance analysis• Assi...

Senior Management AccountantLeicesterPermanent | Full Time | Hybrid Macildowie are working with a client based in Leicester to recruit a Senior Management Accountant for a growing and forward-thinking professional services business. This is an excellent opportunity for an experienced accounting professional who enjoys building strong client relationships, producing insightful management information and working within a collaborative and ambitious environment. The role will suit someone who thrives in a fast-paced setting, enjoys variety in their workload and wants to play a key role within a growing finance and business solutions team. You will work closely with a broad portfolio of clients across multiple sectors, supporting them with high-quality management accounting and outsourced finance solutions. Key Responsibilities: • Preparing monthly and quarterly management accounts for a portfolio of clients, • Producing financial commentary and analysis to support business decisions, • Preparing cash flow forecasts, budgets and financial projections, • Reviewing accounting records and processing period-end adjustments, • Posting journals including payroll, depreciation and accruals, • Preparing and submitting VAT returns, • Supporting bookkeeping activities where required, • Building and maintaining strong client relationships, • Supporting wider business improvement and system...

Finance Business Partner - FP&A (6 Month Interim) The OpportunityA high-impact interim opportunity has arisen for a commercially minded Finance Business Partner to join a business currently undergoing significant transformation within its FP&A function.This is not a "steady-state" reporting role. The business is at a pivotal point in its finance journey, with a mandate from senior leadership to improve performance visibility, strengthen financial control, and elevate the quality of commercial insight being delivered to the wider organisation. Working closely with the head of FP&A you'll play a key role in helping reshape how finance partners the business - bringing greater structure, accountability, forecasting accuracy and decision support into a fast-moving environment. This role would suit someone who thrives in ambiguity, can quickly build credibility with stakeholders, and enjoys bringing clarity and control to functions undergoing change. Key Responsibilities Partner with operational and commercial stakeholders to improve financial visibility and performance understanding Support the redesign and development of FP&A processes, reporting packs and forecasting capability Deliver meaningful variance analysis, KPI reporting and performance commentary for senior leadership Improve the quality, consistency and timeliness of management information Support budgeting, foreca...

RECfinancial are partnering with a well-established and growing business to recruit a Head of Accounts & Payroll based in Loughborough. The role is commutable from Loughborough, Leicester, Castle Donington, Shepshed, Long Eaton, Coalville and surrounding areas. Reporting to senior leadership, this is an excellent opportunity for an experienced finance professional to take ownership of the day-to-day finance function within a multi-site organisation. The role will oversee management accounts, payroll, sales and purchase ledger, cashflow, reconciliations and financial reporting. You will play a key role in supporting business performance through accurate reporting, financial analysis and strong financial controls, whilst also working closely with operational managers around budgeting and cost control. The position will also involve managing and developing the finance team, alongside driving improvements to systems, reporting and finance processes. This role will suit a qualified or part-qualified accountant (ACA, ACCA, CIMA or equivalent experience) with strong experience gained within a senior finance or accounts management role. Previous experience overseeing payroll and managing finance operations across multiple sites or cost centres would be advantageous. Strong Excel and systems skills are essential, alongside the ability to communicate effectively with both finance and non-finance stakeholders. Experience with Sage 200 and Sag...

Cost AccountantLeicester (Hybrid)up to £60,000 plus bonus and benefitsThe Role: We are pleased to be partnering with a growing and highly regarded business based in Leicester as they look to appoint a Cost Management Accountant into their finance team. This role plays a key position within the finance function, taking ownership of the organisation’s cost base while supporting the delivery of high-quality reporting, forecasting, and financial control across multiple cost centres. Sitting at the heart of the finance team, the position offers excellent exposure to business partnering, cost analysis, budgeting, and process improvement, while also providing the opportunity to influence how financial insight is delivered across the wider business.Key Responsibilities: • Own the end-to-end cost reporting process across all overhead and operational expenditure cost centres. • Prepare and deliver monthly reporting packs including budget vs actual analysis, forecasts, and detailed commentary on performance. • Produce accurate month-end journals including accruals, prepayments, and other cost-related adjustments. • Maintain robust balance sheet reconciliations for cost-related accounts, ensuring discrepancies are identified and resolved promptly. • Support the budgeting and forecasting process across multiple departments and cost centres. • Develop rolling forecasts and provid...

Your New Company:We are supporting a well-established, highly reputable engineering and manufacturing business now part of a larger international group. Operating at the forefront of its sector, the business has a strong heritage of innovation and quality and is currently entering an exciting phase of growth and transformation as part of a global organisation.This is a fantastic opportunity for a recently qualified Management Accountant to join the finance team at a pivotal time, contributing to both day-to-day financial operations and wider business initiatives.Your New Role:Reporting directly to the Financial Controller, you will join an established team of three, becoming a key member of a collaborative finance function. This is a hands-on, fast-paced role, ideal for someone who thrives in a dynamic environment and enjoys driving improvements and adding value.Key responsibilities will include: • Preparation of monthly management accounts, including variance analysis, • Supporting budgeting and forecasting processes, • Balance sheet reconciliations and financial controls, • Supporting month-end and year-end close processes, • Partnering with operational teams to provide financial insight, • Identifying process improvements and driving efficiencies, • Supporting compliance and audit activity (including SOX where applicable) What you'll need to succeed

White Collar Factory (95009), United Kingdom, London, LondonHead of Fraud StrategyAbout this roleAs Head of Fraud Strategy you’ll be centre stage in a business built on rigorous analytics and risk management. You'll have responsibility for setting Capital One's fraud strategy and oversight of all fraud analysis and systems.What you’ll doFraud Management – define and manage fraud and disputes strategy for a growing UK Card business with aspirations to move into a multi-product offeringManage and support a team of fraud strategy analysts to ensure ongoing excellence in fraud outcomes for our customersBe accountable for our fraud losses and ensure performance remains within appetiteOwn and manage the credit oversight program for UK Fraud with support and collaboration from Enterprise FraudProvide consultancy to other intent and product owners across the business to ensure business change is delivered in line with fraud risk appetite and with appropriate fraud controlsRepresent Capital One at industry forums and events (e.g. UK Finance, Cifas, various conferences)Assess new technology and ensure Capital One remains one step ahead of fraudBuild relationships with vendors and understand what new products and services are worth pursuingWhat we’re looking forSignificant experience managing a fraud strategy or fraud analysis function within a financial services organisationAbility to manage varying workload and solve for both the short and the long termA proven track record of finding resolutions using data and a strong quantitative orientation matched with conceptual thinking skillsAbility to combine business experience and insights with econometric and statistical modelling skills to reach results that are both intuitive and technically soundStrong business judgement and integrity: be a tenacious decision maker, able to bring a healthy, balanced approach to businessWhere and how you'll workThis is a permanent position based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. If you’re London based, there will be an expectation that frequent travel to Nottingham will be required.Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.What’s in it for youBring us all this - and you’ll be well rewarded with a role contributing to the strategic direction and roadmap of an organisation committed to transformationWe offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leaveOpen-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caféWhat you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront – to provide LGBTQ+ support for all associatesMind Your Mind – signposting support and promoting positive mental wellbeing for allWomen in Tech – promoting an inclusive environment in techEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Finance Manager - Oakham £50,000 + Benefits Full Time | Permanent Flexible working hours Hybrid working after probation Free on - site parking A well-established and growing international business is seeking an experienced Finance Professional to take ownership of the UK finance function while playing a key role in supporting strategic growth initiatives across the wider business. This is a highly visible position within the Senior Management Team, offering the opportunity to influence commercial decision-making, improve operational performance, and support future expansion plans both in the UK and internationally. The successful candidate will lead all aspects of financial reporting, controls, budgeting, forecasting, and commercial analysis, whilst managing and developing a Finance Administrator. Key Responsibilities Lead month-end, year-end and audit processes Produce accurate and timely management accounts, cash flow reporting, balance sheets and board-level financial reporting Manage journals, accruals, reconciliations and statutory compliance Support budgeting, forecasting and strategic planning activities Deliver commercial analysis around profitability, margins and operational performance Develop financial models and investment cases to support business growth Oversee VAT returns, Intrastat reporting, payroll support and HMRC compliance Maintain and improve financial controls, systems and pro...

RECfinancial is exclusively partnering with a large privately owned FMCG business in the recruitment of an Assistant Accountant to be based at their Leicester site. The role is commutable from all areas of Leicester / Leicestershire, Nottingham, Derby, Coventry, and Warwickshire. Reporting to the Financial Controller, this is an exciting Assistant Accountant role that will see you involved in month end journals, bank and balance sheet reconciliations, accruals and prepayments, ad hoc financial analysis, post month-end reporting, assisting with budget preparation, costs and variance analysis. The role is a great opportunity for a candidate who may be in an accounts assistant or assistant accountant role and looking to work for a business that would be able to provide future career development. The business has a great reputation and has a low turn over of staff due to being a great employer. The client is looking for a candidate who is studying for CIMA or ACCA qualification at minimum part-qualified. The client will also consider candidates who are AAT qualified. The role has a salary range of between £32,000 - £36,000 and offers full study support. Plus a generous benefits package. AMRT1_UKTJ ...

We are looking for a Business Analyst to provide financial, commercial and operational support to promote growth, profitability and business change by working closely with key business stakeholders in Leicester. About the role On a day-today basis this is what you would be doing: • Producing a variety of financial, commercial and operational analytical reports, • Supporting the Business Control team in both operational and financial decisions, • Identifying opportunities to make effective data-led decisions across the business, • Working on monthly variance accounts and variance analysis, • Providing month-end support to the business - including calculating bonus and overtime payments We are looking for somebody who has experience in an accounting, statistical analysis or a planning role to provide analytical, commercial and financial support also to support the cross divisional objectives of the Business Control team. Here is a quick tick list for the other skills we are looking for: • Accounting Qualification, • Excellent analytical and problem-solving skills, • Good negotiation skills, • Excellent working knowledge of Excel and other Microsoft programmes including PowerBI PowerPivot and SQL knowledge, • Good commercial awareness, • Effective communicator, • High degree of accuracy and attention to detail, • Experience in b...

Finance Business Partner - FP&A (6 Month Interim) The OpportunityA high-impact interim opportunity has arisen for a commercially minded Finance Business Partner to join a business currently undergoing significant transformation within its FP&A function.This is not a "steady-state" reporting role. The business is at a pivotal point in its finance journey, with a mandate from senior leadership to improve performance visibility, strengthen financial control, and elevate the quality of commercial insight being delivered to the wider organisation. Working closely with the head of FP&A you'll play a key role in helping reshape how finance partners the business - bringing greater structure, accountability, forecasting accuracy and decision support into a fast-moving environment. This role would suit someone who thrives in ambiguity, can quickly build credibility with stakeholders, and enjoys bringing clarity and control to functions undergoing change. Key Responsibilities Partner with operational and commercial stakeholders to improve financial visibility and performance understanding Support the redesign and development of FP&A processes, reporting packs and forecasting capability Deliver meaningful variance analysis, KPI reporting and performance commentary for senior leadership Improve the quality, consistency and timeliness of management information Support budgeting, foreca...

Your New Company: We are supporting a well-established, highly reputable engineering and manufacturing business now part of a larger international group. Operating at the forefront of its sector, the business has a strong heritage of innovation and quality and is currently entering an exciting phase of growth and transformation as part of a global organisation.This is a fantastic opportunity for a recently qualified Management Accountant to join the finance team at a pivotal time, contributing to both day-to-day financial operations and wider business initiatives. Your New Role: Reporting directly to the Financial Controller, you will join an established team of three, becoming a key member of a collaborative finance function. This is a hands-on, fast-paced role, ideal for someone who thrives in a dynamic environment and enjoys driving improvements and adding value.Key responsibilities will include: Preparation of monthly management accounts, including variance analysis Supporting budgeting and forecasting processes Balance sheet reconciliations and financial controls Supporting month-end and year-end close processes Partnering with operational teams to provide financial insight Identifying process improvements and driving efficiencies Supporting compliance and audit activity (including SOX where applicable)What you'll need to succeed Recently qualified (ACA / ACCA / CIMA or equivalent) Strong grounding in management accounting ...

RECfinancial is exclusively partnering with a large FMCG business in the appointment of a Finance Manager on a 12 month contract basis to be based at its Leicester site. The role is commutable distance from all areas of Leicester / Leicestershire, Derby, Nottingham and Coventry / Warwickshire. Reporting to a Regional FD, this exciting Finance Manager role will lead a small accounting team who look after the accounting and financial analytics for a close to 100 million turn over business. The role will take responsibility for leading the monthly management accounts, post month end analysis plus the accounts pack, leading on budgeting and forecasting, driving and developing the post month end business analysis, business partnering with the operational teams and working with the SLT to drive decision making through robust analysis and support. The role offers a good mix of period accounting and commercial added value. The finance function is well regarded in the business and is seen as a business function rather than a service function. To be considered for the role you need to be a qualified accountant in either the CIMA, ACCA or ACA qualification. You will already have experience of working at either a Finance Manager or Financial Controller level and have experience of either the manufacturing, supply or fmcg sectors. The role is being hired on an employed basis on a 12 month contract. The client will...