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  • Waiter / Waitress
    Waiter / Waitress
    10 days ago
    £11.5–£13.5 hourly
    Full-time
    Norbiton, Kingston upon Thames

    Ritzy Lounge is currently seeking enthusiastic and customer-oriented waitresses to join our team. As a waitress at Ritzy Lounge, you will be responsible for delivering exceptional service to our patrons while maintaining a pleasant and welcoming atmosphere. Your primary goal will be to ensure that our guests have a memorable experience. Responsibilities: Greet and seat guests in a friendly and efficient manner. Take accurate food and beverage orders from customers. Provide recommendations on menu items and answer any questions or concerns. Serve food and drinks promptly and accurately. Maintain a clean and organized work area, including tables, chairs, and dining utensils. Ensure guests' needs are met throughout their visit, including refilling beverages and accommodating special requests. Process payments and provide accurate change to customers. Collaborate with kitchen and bar staff to ensure smooth service flow. Adhere to health and safety guidelines and sanitation standards. Requirements: Previous experience as a waitress or in the food service industry is preferred but not required. Excellent customer service skills with a friendly and approachable demeanor. Strong communication and interpersonal abilities. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Basic math skills for processing payments accurately. Flexibility to work evenings, weekends, and holidays as required. Join our team at Ritzy Lounge and be a part of an exciting and dynamic dining experience. To apply, please submit your resume and a brief cover letter highlighting your relevant experience. We look forward to hearing from you!

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  • Hotel Receptionist
    Hotel Receptionist
    2 months ago
    £12.5–£13 hourly
    Full-time
    London

    We are looking for a Front office agent to serve as our guest first point of contact and manage all aspects of their accommodation. Hotel Front desk responsibility include( not limited to) register guests, managing reservations and providing information about rooms, rates and amenities as well as covering nights shifts also. if you have a passion for hotel industry, deliver exceptional customer service, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities: Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Requirements: Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills You must have the right to work and live in the UK (work visa, pre-settled or settled status) Benefits: Competitive salary 28 days holiday /annum Free parking Food and Beverage discounts Meals on duty Uniform care

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