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job Title: Part-Time Office Administrator Schedule: Monday to Friday, with occasional Saturdays Position Type: Part-Time (Potential to become Full-Time) About Us: We are a dynamic and client-focused mortgage brokerage firm dedicated to helping individuals and families secure the best mortgage solutions. As our business continues to grow, we are looking for a reliable and detail-oriented Office Administrator to join our team. Job Summary: The Office Administrator will play a key role in supporting the day-to-day operations of the office. This position requires excellent organizational skills, strong communication abilities, and a proactive attitude. The ideal candidate will be comfortable working in a fast-paced environment and eager to grow with the company. Key Responsibilities: Provide administrative support to mortgage brokers and office staff Answer and direct phone calls and emails in a professional manner Schedule client appointments and manage calendars Prepare and organize client files and documentation Liaise with lenders, solicitors, and clients as needed Maintain office supplies and ensure the office is well-organized Assist with data entry and CRM updates Handle incoming and outgoing mail Support marketing and client outreach efforts as required Requirements: Previous administrative or office experience preferred Strong organizational and multitasking skills Excellent written and verbal communication Proficiency in Microsoft Office and basic computer skills Ability to work independently and as part of a team High attention to detail and accuracy Experience in the mortgage or financial services industry is an asset but not required Working Hours: Part-time: Monday to Friday (flexible hours), with occasional Saturdays Potential to transition into a full-time role based on performance and business needs Benefits: Opportunity for career growth Supportive and collaborative team environment Training provided Potential for full-time employment with added responsibilities
The Assistant Manager supports the daily running of Heroica Lounge, helping to maintain excellent service, streamline operations, and support staff performance. This role is key in upholding our quality standards and enhancing the overall customer experience, while working closely with the manager and business owner to meet key business goals. This is a hands-on role that includes working regular shifts alongside the team, including serving tables and supporting front-of-house operations. Key Responsibilities: 1. Operations & Quality Support • Assist in managing day-to-day operations, ensuring service runs smoothly. • Help maintain standards for food quality, hygiene, and health & safety. • Support with inventory checks, stock control, and liaising with suppliers. • Oversee the coordination of dine-in, takeaway, and delivery services. • Work regular shifts alongside the team to lead by example and stay close to daily operations. 2. Customer Experience & Reputation • Deliver excellent customer service and help resolve customer concerns. • Support initiatives to improve and maintain a 4.9-star Google rating. • Monitor reviews across Uber Eats, Deliveroo, and Just Eat and flag issues. • Help create a warm, welcoming environment for guests and delivery customers. 3. Sales Support & Promotions • Assist in implementing marketing campaigns, promotions, and events. • Help execute strategies to increase sales and online visibility. • Contribute ideas to grow delivery orders and enhance platform performance. 4. Cost & Inventory Awareness • Support cost-control efforts and monitor for unnecessary waste. • Help track usage of ingredients and manage portion control. • Understand and support the goal of keeping staff wage costs under 26% of revenue. 5. Team Support & Development • Help recruit, train, and supervise front-of-house and kitchen staff. • Foster team morale and help maintain a positive, productive environment. • Assist with creating fair and efficient staff rotas. • Provide feedback and on-the-job training to support team performance. 6. Compliance & Health & Safety • Ensure team members follow hygiene and safety procedures. • Support efforts to meet regulatory standards and prepare for inspections. • Promote our goal of becoming a Living Wage accredited employer. Requirements: • Previous experience in a supervisor or assistant management role in hospitality. • Strong communication and problem-solving skills. • Ability to support operational and financial goals. • Experience managing staff and handling customer issues effectively. • Familiarity with food delivery platforms is an advantage. • Willingness to work regular service shifts and lead from the front. What We Offer: • Competitive pay with opportunities for growth and bonuses. • A dynamic and supportive team environment. • A chance to be part of a growing, community-loved business. • Ongoing training and career development opportunities.
Pay:£12.21 per hour Job Types: Part-time, Permanent Summary As Bar Staff, you will be an integral part of our team, utilizing your core skills in restaurant experience, serving, and food safety to provide exceptional service to our customers. Your premium skill in hospitality will ensure a welcoming and enjoyable atmosphere for all patrons. With relevant skills in food preparation, basic math, and guest services, you will excel in managing multiple tasks efficiently and enhancing the overall dining experience. Your ability to communicate effectively will be essential in building rapport with customers and promoting a positive environment. Join us in delivering outstanding service and creating memorable experiences for our guests. Desired skills: Great communication skills Able to maintain a high standards Outstanding customer service Positive can-do attitude Must be available to work evenings and weekends Responsibilities Provide exceptional customer service by taking orders, serving food and beverages, and addressing any customer inquiries or concerns promptly. Ensure food safety standards are upheld by following proper handling procedures and maintaining a clean work environment. Utilize hospitality skills to create a welcoming atmosphere for guests and enhance their overall dining experience. Demonstrate strong communication skills when interacting with both customers and colleagues to ensure smooth operations. Utilize time management skills to prioritize tasks effectively and deliver prompt service. Upsell menu items and promotions to increase sales and enhance customer satisfaction.
Position: Waitress/Waiter Location: Heroica Lounge, Royal Victoria Docks Salary: Competitive hourly rate plus service charge Employment Type: Full-Time/part time About Us: Heroica Lounge - The Pizza Bus is a unique dining experience located at Royal Victoria Docks. We pride ourselves on serving delicious pizzas and a variety of beverages in a vibrant and lively atmosphere. Our team is dedicated to providing exceptional service and creating unforgettable experiences for our guests. Job Description: We are looking for enthusiastic and customer-focused Waitresses/Waiters to join our team. The successful candidates will play a key role in ensuring our guests have an enjoyable and memorable dining experience. Responsibilities: Greet and seat guests promptly and courteously Take accurate food and beverage orders and relay them to the kitchen staff Serve food and drinks efficiently and professionally Ensure guests have everything they need and address any special requests Clear and clean tables, ensuring the dining area is tidy and presentable Assist in setting up and closing down the restaurant Provide menu recommendations and upsell additional items Handle customer inquiries and resolve any issues promptly Work as part of a team to deliver excellent service Requirements: Previous experience in a similar role is preferred but not essential Excellent communication and interpersonal skills Friendly, approachable, and professional demeanor Ability to work in a fast-paced environment Strong attention to detail and organizational skills Flexibility to work evenings, weekends, and holidays as needed Passion for providing exceptional customer service Benefits: Competitive hourly rate plus tips Opportunities for professional development and career advancement A vibrant and friendly work environment Staff discounts on food and beverages Flexible working hours