We are looking for a talented Chef de Partie to join our team here at Oblix. Our chefs are hardworking, dedicated and strive to deliver the superior level of customer service that we are known for. Oblix Chefs are confident working at a fast pace whilst maintaining Oblix's high standards. Oblix, located on the 32nd floor of The Shard, offers sophisticated dining with panoramic views of London, featuring a menu inspired by the classic grill. Life at oblix At Oblix, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our classic grill, guided by our core values: Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness Embrace the Energy - we bring passion and positivity to everything we do What We Look For Our ideal candidate embodies our values and the following: - A genuine love for culinary experiences - Proven experience as chef de party in a luxury high-volume restaurant - A natural team player who is at home working in sync with a large team - Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences Benefits We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection. As part of our team, you’ll enjoy: - World-Class training, designed to inspire and educate - Global opportunities, experience hospitality around the globe with our five incredible brands - Family Meals are shared daily - Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition - Staff discount, enjoy exclusive discounts across the Azumi group, worldwide! Our Commitment to Inclusivity We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know. Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.
Job Overview Grozeo is revolutionizing the retail ecosystem by offering retailers a free, turnkey eCommerce platform and ecosystem to establish their online presence in under a minute. As a Field Sales Officer, you will play a pivotal role in onboarding and activating at least 100 retailers per month, helping them harness the benefits of our innovative e-commerce platform. Your success will directly influence your earnings, with performance bonuses and upsell opportunities available. - Immediate start, but the first week is a trial - Unlimited earning potential with base pay Key Responsibilities - Retailer Onboarding: Sign up and activate at least 100 retailers monthly. (If it is less than 60, employment will be terminated) Activation includes: - Ensuring retailers complete their free sign-up - Assisting OR ENSURING they set up their main details on the website (like account details, adding an order picker, a few products, etc, so it is functioning) - Guiding them through two first orders (conduct test orders) to be placed and delivered to activate their business. (This shows they are genuine signups) Relationship Management: Build and maintain strong relationships with onboarded retailers. Provide continuous support to help them grow their business using Grozeo. Performance Monitoring: Monitor the performance of your onboarded retailers, as their success directly impacts your bonuses. Upselling Opportunities: Identify and pursue upsell opportunities to help retailers scale their operations, further increasing your income. Market Focus: Target retailers from various industries, including grocery stores, homeware shops, specialty stores, takeaways, restaurants, corner shops, tech shops, and online sellers. Requirements - Proven Sales Expertise : As part of testing the fit from both sides, You will be asked to work one week on probation basis, with £100 base salary + travel expenses + lunch + incentives based on results achieved. Once passed, you will be issued full time contract. - Target-Driven: Comfortable working in a fast-paced, target-driven environment. - Relationship Skills: Strong ability to build rapport and maintain long-term client relationships. - Adaptability: Quick learner with the ability to educate retailers about the platform and its benefits. - Tech-Savvy: Familiarity with eCommerce platforms is a plus. Compensation and Benefits - Base payment of £1000 + unlimited incentives (average monthly salary £3000 to £5000 per month) - Performance Bonuses: Incentives based on retailer activation and their ongoing performance. - Upsell Commissions: Earn additional income through successful upselling. - Career Growth: Opportunity to grow within a fast-paced, innovative company revolutionizing retail technology. How to Apply - Send a message confirming it's a field sales role. - If you cannot achieve the set kpis, please do not apply. Join Grozeo and be part of a transformative journey to empower retailers and modernize the retail ecosystem! Note: This role is a blend of sales (field and strategic), relationship management, marketing, and technology advocacy. Ideal for self-motivated individuals passionate about sales and retail innovation.
We are looking for a talented Receptionist to join our team here at Oblix. Our Receptionists are charismatic, dedicated and strive to deliver the superior level of customer service that we are known for. Oblix, located on the 32nd floor of The Shard, offers sophisticated dining with panoramic views of London, featuring a menu inspired by the classic grill. Life at oblix At Oblix, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our classic grill, guided by our core values: Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness Embrace the Energy - we bring passion and positivity to everything we do What We Look For Our ideal candidate embodies our values and the following: - A genuine love for hospitality - Proven experience as Receptionist/Host in a luxury high-volume restaurant - A natural team player who is in sync with a large team - Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences Benefits We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection. As part of our team, you’ll enjoy: - World-Class training, designed to inspire and educate - Global opportunities, experience hospitality around the globe with our five incredible brands - Family Meals are shared daily - Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition - Staff discount, enjoy exclusive discounts across the Azumi group, worldwide! Our Commitment to Inclusivity We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know. ** Ready to create some magic?** Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.
Job Title: Customer Service Manager (SOC: 4143) Location: 7 A Henriques Street, London, England, E1 1NB (On-site) Reports To: Operations Manager About Us: East Dragon LD Ltd is a premier online retailer specializing in luxury superbrands, high-end fashion, and luxury watches. Based in London, we pride ourselves on delivering exceptional quality and style to our B2C clients. While rooted in the UK, we are rapidly expanding our operations into global markets to bring our curated collections to a worldwide audience. Our mission is to provide an unmatched shopping experience and maintain our reputation for excellence in the luxury retail sector. Job Summary: The Customer Service Manager will oversee all aspects of the customer service department, ensuring that B2C clients across the globe receive timely and effective assistance. You will lead and develop a team of representatives, resolve escalated issues, and contribute to shaping the overall customer service strategy. This includes gathering customer feedback to make data-driven decisions and building a loyal customer base through exceptional service. Key Responsibilities: Customer Service Leadership and Strategy - Gather and analyse customer feedback to derive actionable insights and improve service operations. - Develop and implement a data-driven customer service strategy for online operations. - Launch initiatives that build customer loyalty, ensuring repeat business and long-term satisfaction. - Ensure prompt and effective resolution of customer inquiries, complaints, and escalations. - Foster a customer-centric culture within the team. Team Management - Recruit, train, and mentor a multilingual customer service team with expertise in luxury markets. - Set clear objectives and provide regular performance feedback to ensure a high-performing team. - Manage staffing schedules to ensure adequate support during peak business hours and across time zones. - Conduct training sessions to enhance customer service skills and knowledge. - Motivate and empower the team to exceed customer satisfaction targets. Customer Experience - Oversee customer inquiries across multiple channels, including email, chat, phone, and social media, with a focus on luxury clientele. - Collaborate with teams such as Marketing, Sales, and Logistics to elevate the overall customer experience. - Address and resolve escalated customer complaints promptly, ensuring professional and personalized resolutions. - Monitor and leverage customer feedback to identify areas for improvement in products, services, and processes. Process Improvement - Develop, document, and continuously refine customer service policies and procedures. - Work closely with departments such as logistics and marketing to resolve customer issues efficiently. - Leverage CRM tools and technology to streamline workflows and enhance service delivery. - Stay updated on industry trends and best practices to drive innovation in customer service. Reporting & Analytics - Track and report on key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Analyse customer service metrics to identify trends and recommend strategies for improvement. - Prepare detailed reports for senior management, highlighting successes, challenges, and growth opportunities. Problem-Solving - Handle complex or sensitive customer issues, turning challenges into opportunities for exceptional service. - Proactively anticipate potential issues and implement preventative measures to enhance customer satisfaction. Qualifications: Required: At least 2 years of proven experience in a customer service or customer success role, ideally in a B2C environment. Previous experience in the fashion industry, particularly in luxury brands or watches, with a strong understanding of the online fashion business model. Outstanding communication, interpersonal, and conflict-resolution skills. Strong organizational and multitasking abilities in a fast-paced environment. Preferred: Experience using CRM tools. Experience in managing customer service teams in an in-office setting. Proficiency in data analysis and tools like Excel or Google Sheets. Key Attributes: A customer-centric approach and a genuine passion for helping people. Ability to lead, motivate, and inspire a team to excel. Calm under pressure, with a proactive and solution-oriented mindset. What We Offer: Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts on all East Dragon LD Ltd products. 28 holiday pay per year.