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Continuous improvement jobs in United Kingdom

  • Communications, Events & Guest Experience Manager (H/F)
    Communications, Events & Guest Experience Manager (H/F)
    3 days ago
    Full-time
    Marylebone, Westminster

    Role Purpose: The Communications, Events Guest Experience Manager is responsible for the restaurant's brand image, guest relationship quality, and community development across both B2C (end guests) and B2B (partners, companies, conciergeries, hotels, agencies, etc.). The role ensures a consistent guest experience before, during, and after the visit, while driving brand visibility and commercial opportunities through communication, events, and external relationships. He/She acts as a bridge between operations, local management, the France Communication team, and relevant central teams, supporting commercial performance, reputation, and brand consistency. Reporting Line Hierarchically reports to the Restaurant General Manager for all activities related to: • Guest experience B2C, • B2B relationships and partnerships, • Groups, events, and privatizations, • Complaints and sensitive guest situations, • Revenue development through events and corporate segments Functionally reports to the Communication Manager France for: • Communication strategy, • Brand image and positioning, • Content, social media, and communication materials, • Campaigns, launches, and marketing initiatives, • Brand tone of voice and visual consistency Key Responsibilities 1. Guest Experience \& Relationship (B2C) ● Ensure a premium guest experience at every touchpoint (before, during, and after the visit). ● Manage special requests, VIP guests, complaints, and guest feedback with responsiveness, diplomacy, and professionalism. ● Monitor online reviews and booking platforms (Google, TripAdvisor, TheFork, etc.) and coordinate responses. ● Implement guest loyalty actions (guest database, invitations, targeted communications, events). ● Analyze guest feedback and propose continuous improvement actions for the guest journey. 2. Guest Relationship, Events \& Business Development (B2B) ● Develop and maintain relationships with local partners: hotels, conciergeries, companies, event agencies, clubs, institutions. ● Identify new B2B collaboration opportunities (groups, corporate events, privatizations). ● Manage and follow up on group, event, and privatization requests in coordination with operations teams. ● For all privatization requests, systematically coordinate with the central privatizations team to ensure alignment on processes, commercial conditions, and group standards. ● Represent the restaurant at external events, networking occasions, and local initiatives. ● Contribute to revenue growth through groups, privatizations, and corporate segments. 3. Communication \& Brand Image ● Manage the restaurant's online and offline communication in coordination with the Communication Manager France, in line with brand identity. ● Coordinate content creation and publication (social media, internal materials). ● Ensure all restaurant information is accurate and updated across digital platforms. ● Roll out centrally defined campaigns, launches, and brand initiatives at local level and nurturing partnerships. ● Ensure consistency of tone, visuals, and brand positioning across all touchpoints. 4. Events \& Community Engagement ● Support the organization of internal events (special evenings, collaborations, launches, thematic experiences). ● Contribute to creating attractive experiences that strengthen the restaurant's community. ● Develop local brand awareness through strategic partnerships and targeted activations. ● Coordinate between guests, partners, operations teams, and relevant central teams during events. 5. Internal Coordination ● Work closely with Management, Floor teams, and Kitchen to ensure operational feasibility of guest and event requests. ● Regularly share guest insights, market feedback, and business opportunities with management. ● Support floor teams during high-volume services or VIP presence when needed. Key Performance Indicators (KPIs) ● Revenue from events, privatizations, and groups related customer satisfaction ● Conversion rate of event inquiries into confirmed bookings ● Social media growth and engagement rate ● Number of new B2B partners activated Ti aspettiamo !

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  • Coffee Trainer / Production Assistant
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    Coffee Trainer / Production Assistant
    3 days ago
    £13–£15 hourly
    Full-time
    London

    G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary At Urban Baristas, coffee quality and consistency are at the heart of everything we do. We’re looking for a hands-on, passionate Coffee Trainer / Production Assistant to support both our roastery operations and our growing network of equity sites and franchise partners. This is a dual-role position combining coffee training, quality control, and roastery production work. You’ll play a key role in ensuring every Urban Baristas location serves coffee to the same high standard from training baristas in-store to supporting production in our roastery. You’ll be a trusted coffee educator and ambassador for Urban Baristas, building strong relationships and helping our equity sites and franchise partners get the best out of their coffee. Key Responsibilities Coffee Training & Support (Equity & Franchise Sites) Deliver hands-on barista training across Urban Baristas equity and franchise locations Train and coach teams on espresso preparation, milk texturing, workflow, and service standards Ensure consistency in coffee quality, recipes, and brand standards across all sites Act as a coffee expert and trusted support for store teams and managers Provide guidance on equipment use, calibration, and maintenance Identify training gaps and provide practical coaching and follow-up support Develop training materials to align with company standards and brand guidelines. Work closely with operations and franchise teams to improve performance and consistency Roastery & Production Support Assist with daily roastery operations, including weighing, packing, and labelling coffee Support order preparation for wholesale and retail customers Maintain a clean, organised, and efficient production area Assist with stock control and basic inventory management Support quality control processes, including cupping preparation Learn and assist with roasting under supervision (full training provided) Help ensure all coffee leaving the roastery meets Urban Baristas quality standards About You You are passionate about coffee and care deeply about consistency, quality, and great customer experience You enjoy working with people, coaching others, and being hands-on in a fast-moving environment You are comfortable switching between training environments and production work, and you take pride in doing both with accuracy and attention to detail You’re proactive, organised, and comfortable managing your own time in a field-based role, working independently while staying closely connected to HQ and the roastery team You enjoy building strong relationships and acting as a trusted coffee trainer, representing Urban Baristas with professionalism, warmth, and expertise in everything you do This role requires flexibility, including weekend availability Skills & Qualifications Experience as a barista, head barista, or similar specialty coffee role Strong knowledge of espresso, milk texturing, and café workflow Confidence training or coaching individuals and small teams A practical, hands-on approach and willingness to work in production/roastery tasks Technical knowledge of espresso machines and brewing equipment Strong attention to detail and consistency Good communication and people skills Ability to manage your time and work independently when supporting multiple sites A positive, proactive attitude and willingness to learn new skills (including roasting) What We Offer Full training in roasting and production processes Opportunity to grow into a key coffee quality and training role A mix of field-based training and roastery work A supportive, growing coffee business environment Direct impact on coffee quality across all Urban Baristas locations

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  • Landscape Sales Consultant
    Landscape Sales Consultant
    4 days ago
    £25000–£28000 yearly
    Full-time
    Pimlico, London

    We are seeking a motivated and experienced Sales Representative to join our team. The ideal candidate will have a strong understanding of landscaping, the sales process, excel at generating leads, building relationships, and closing deals. They will play a pivotal role in driving revenue growth by promoting our landscaping services to potential clients across London and the Home Counties. Key Responsibilities • Lead Generation: Identify and pursue new business opportunities through various channels, including networking, referrals, and cold calling., • Client Engagement: Meet with potential clients to understand their vision and requirements for their outdoor spaces., • Product Knowledge: Maintain a deep understanding of our services to effectively communicate the benefits to clients., • Proposal Development: Prepare and present tailored proposals and estimates that align with clients’ needs and budgets., • Relationship Management: Build and maintain strong, long-lasting relationships with clients to encourage repeat business and referrals., • Sales Targets: Meet and exceed monthly and quarterly sales targets as set by the management team., • Market Analysis: Stay informed about industry trends, competitor activities, and market conditions to identify new opportunities. Requirements • Experience: Proven track record in sales, preferably in the landscaping, construction, or home improvement industries., • Communication Skills: Excellent verbal and written communication skills with the ability to present ideas clearly and persuasively., • Customer Service: Strong commitment to delivering exceptional customer service and ensuring client satisfaction., • Self-Motivation: Ability to work independently, manage time effectively, and prioritise tasks., • Adaptability: Willingness to adapt to changing market conditions and client needs., • Knowledge: Familiarity with landscape design principles and materials is a plus., • Driving License: Valid UK driving license and willingness to travel within London and the Home Counties. What We Offer • Competitive Salary: Base salary with an attractive commission structure. Starting salary of £28k with 3% commission paid on completion of all jobs won. With an OTE of £70,000., • Professional Development: Opportunities for continuous learning and career advancement., • Supportive Environment: A friendly, family-oriented company culture that values teamwork and collaboration., • Quality Focus: Access to top-quality materials and a network of reputable nurseries across the country.

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  • Business Development Manager
    Business Development Manager
    4 days ago
    £33000–£43000 yearly
    Full-time
    London

    📍 Location: London 🏢 Company: Olive Base Ltd 🕒 Job Type: Full-Time, In Person 💷 Salary: £33,000 – £43,000 per year + Performance Bonus 🗓 Expected Start Date: 25/05/2026 At Olive Base Ltd, we are committed to providing high-quality food products and exceptional service. As a growing business operating within the food and hospitality sector, we focus on delivering efficient operational solutions while maintaining the highest standards across our services. We are dedicated to excellence, reliability, and continuous improvement, creating a professional environment where both our clients and employees can thrive. Key Responsibilities: As a Business Development Manager, you will: • Lead the development and execution of business growth strategies within the food and hospitality sector, • Identify, secure, and manage new commercial opportunities, partnerships, and clients, • Build and oversee long-term relationships with key stakeholders, suppliers, and business partners, • Lead negotiations with suppliers and partners to achieve cost efficiency and maximise commercial value, • Analyse financial, sales, and operational data to drive strategic decision-making and performance improvements, • Oversee and optimise operational processes related to purchasing and service delivery, • Prepare and present strategic reports, insights, and recommendations to senior management, • Play a key role in the expansion, profitability, and long-term growth of Olive Base Ltd Requirements • Bachelor’s degree (or equivalent) in Business, Management, Marketing, or a related field, • Previous experience in business development, sales, or commercial roles, • Ability to identify new business opportunities and support company growth, • Experience in building and maintaining professional relationships with clients and partners, • Good communication and negotiation skills, • Ability to understand sales and performance data to support decision-making, • Organised, proactive, and able to work in a fast-paced environment, • Proficiency in Microsoft Office and general business systems 🌟 What We Offer • Competitive salary (£33,000 – £43,000) + performance-based bonus, • Company pension, • Ongoing professional development and internal promotion opportunities If you're driven, creative, and ready to bring energy to a dynamic team, we want to hear from you! 👉 Apply now and take your career to the next level with Olive Base Ltd

    No experience
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  • Head Sushi Chef
    Head Sushi Chef
    5 days ago
    £50000 yearly
    Full-time
    London

    Location: South West London (SW1W), SW1W Salary: From £50,000 to £50,000 per annum H&C Solutions is thrilled to present an exceptional opportunity for Head Sushi Chef / Omakase chef position at one of London's most talked authentic Japanese restaurant. This exquisite restaurant is highly exclusive and celebrates stunning Japanese food with a Sushi bar and 5 exclusive seats for Omakase. Head Sushi Chef Benefits: • £50,000 per annum package., • Working 46 hours per week., • Meals and uniform provided whilst on duty., • Generous pension schemes., • Located close to Kensington, • Full autonomy of the sushi menu. Head Sushi Requirements: • Engaging Omakase Host: A Sushi Chef who thrives in intimate, guest-facing environments. You will host just five exclusive seats at the sushi counter, delivering a full, immersive Omakase experience with warmth, confidence, and storytelling, • Exceptional Sushi Expertise & Leadership: A highly skilled Head Sushi Chef with the ability to lead and inspire a small team, while maintaining the highest standards of precision, consistency, and craftsmanship., • Stable & Progressive Career History: Candidates must demonstrate a solid, reliable work history with proven longevity in previous roles., • Luxury Hospitality Background: Prior experience in high-end restaurants or luxury hotels is essential, with a deep understanding of premium ingredients, refined service, and elevated guest expectations., • Creative & Continually Evolving: A chef who takes genuine pride in their work, brings creativity to menu development, and is committed to ongoing improvement and mastery of their craft

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  • Chef de Partie
    Chef de Partie
    5 days ago
    Full-time
    London

    The Pachamama family is proudly delivering an exceptional guest experience at the venues in central London. Our dishes, inspired by Mediterranean and Greekcuisine, offer guests a fantastic culinary journey through bold flavours and authentic culinary traditions. As a seasoned Chef de Partie , we anticipate your readiness to bring your top performance and culinary flair to our team. For the Chef de Partie role, we offer the following benefits and opportunities: • Attractive salary based on your skills and experience., • Full Service Charge distribution., • Referral scheme with a £300 bonus for a successful candidate., • Complimentary breakfast, lunch, and dinner for all employees., • Generous staff discount at all group's restaurants., • 28 days of holiday for a full time employee, ensuring a balanced professional and personal life. Other benefits include: • Comprehensive on-the-job training to enhance your skills and knowledge., • A friendly and positive work environment fostering respect and teamwork., • Psychological, financial and legal support available through our Employee Assistance Programme (EAP)., • Salary paid monthly -- on the last Friday of each month., • Wagestream access, allowing you to stream up to 50% of your earnings at any time., • Pension scheme with a 3% employer contribution., • Opportunities for career development, regular appraisals to discuss progress and perspectives. As our Chef de Partie , we hope that you will contribute to our mission of introducing exciting, diverse and playful dining concepts to the London restaurant scene. Our philosophy is to be the best , we continuously improve and never settle. If this sounds of interest to you, please send us your CV . Come grow with us at Pachamama! This is your chance to be a part of something extremely exciting.

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  • Warehouse Operative
    Warehouse Operative
    18 days ago
    £12.71–£13 hourly
    Full-time
    Wembley

    We are seeking a reliable and motivated Warehouse Worker to join our team. The successful candidate will be responsible for handling materials, assisting with shipping and receiving, and maintaining efficient warehouse operations. This role offers an excellent opportunity to develop your skills within a dynamic logistics environment, supporting the smooth flow of goods and inventory management. The position involves physical tasks such as heavy lifting and load/unload activities, requiring attention to safety and quality standards. Responsibilities • Handle materials efficiently, including picking, packing, labelling, stocking, and organising stock within the warehouse, • Operate pallet trucks and other mechanical equipment safely to load and unload goods and arrange in the warehouse, • Manage shipping and receiving processes, ensuring accurate documentation and timely dispatch of items, • Utilise warehouse management systems to track inventory levels and update records accurately, • Conduct quality control checks to maintain product standards during handling and storage, • Assist with stock replenishment and organise storage areas for optimal accessibility, • Perform heavy lifting tasks safely while adhering to health and safety regulations, • Previous warehouse experience is required; training will be provided for specific equipment use, • Knowledge of materials handling techniques and mechanical systems is advantageous, • Familiarity with warehouse management systems (WMS), shipping & receiving procedures, and stock control processes is desirable, • Ability to perform physical tasks including heavy lifting and load/unload activities efficiently and safely, • Strong organisational skills with attention to detail in stock management and quality control, • Good communication skills and the ability to work effectively as part of a team

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  • FX Broker
    FX Broker
    19 days ago
    £40000–£150000 yearly
    Full-time
    London

    Job Description: About Corezo Pay Corezo Pay is a fast-growing financial services firm specialising in foreign exchange solutions for institutional, corporate and private clients. We provide tailored execution, deep liquidity access, and a client-first approach designed to help businesses navigate global markets effectively. The Role We are looking for a driven and commercially minded FX Broker to join our team on a commission-only basis. This is a high-performance role suited to individuals who are motivated by revenue generation, client acquisition, and long-term relationship building. Key Responsibilities In this role, you will: Identify and assess prospective clients, researching their business models and FX requirements while actively qualifying and disqualifying leads Conduct outbound outreach, including introductory calls to corporate and institutional clients Build and manage a strong sales pipeline, working closely with experienced FX professionals and leadership Ensure all activity aligns with regulatory standards, always prioritising the client’s best interests Develop strong internal relationships across teams to support client delivery and business growth Stay informed on global economic developments and FX market movements, applying insights to client conversations Consistently achieve weekly and monthly targets across activity levels, conversion, and revenue Take ownership of your development by engaging in ongoing training, reviewing performance, and continuously improving your sales approach Keep up to date with changes in market structure, compliance, and regulation What We’re Looking For To succeed in this role, you should have: An ability to generate and close new business Strong communication skills with confidence engaging clients both over the phone and in person Resilience and the ability to stay motivated in a target-driven environment A proactive attitude towards feedback, with the ability to implement improvements quickly A results-focused mindset with both short-term drive and long-term ambition Fluency in English What We Offer 50% commission structure with uncapped earning potential Full flexibility and autonomy in managing your own pipeline and client base Access to professional FX products, execution, and liquidity solutions Ongoing support, mentorship, and development opportunities A high-performance, collaborative culture focused on growth Who This Role Suits This opportunity is ideal for sales professionals or FX brokers who are: Entrepreneurial and motivated by performance-based earnings Comfortable working in a fast-paced, target-driven environment Looking to build or expand a client base within FX markets Eager to take ownership of their success and income potential How to Apply If you’re ready to take control of your earnings and grow within a high-performance FX environment, we’d like to hear from you. Job Types: Full-time, Part-time, Permanent Work Location: Remote

    Immediate start!
    No experience
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  • Barback
    Barback
    1 month ago
    £15.17–£17.67 hourly
    Full-time
    London

    Life at Clays Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces for 2026 by Great Place To Work UK! That’s right, we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it, here's what our colleagues have to say about us: “You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.” “From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.” “Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.” Clays Values At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported. AMAZING EXPERIENCE - We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated. LASTING - Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand. What's the Gig, you ask? Summary of position & key attributes Our Bar Team is key to the experience and theatre of our business and you will be supporting the bartenders and floor team in a fast pace exciting environment. You will work closely with the kitchen and front of house team to deliver exceptional standards of service. We are looking for highly motivated barbacks that have a desire to be trained to become bartenders in the business. You will be provided extensive training and be expected to achieve execution criteria and consistency. We could have you upskilled and promoted in 6 months if you apply yourself and a role is available. Day to day duties will involve preparation for general service, preparing and setting up for private events, execution during service hours and maintaining the high hygiene and safety policies. We are looking for a self-driven passionate individual that strives for excellence. Ideally with some experience in the hospitality industry. Duties & Responsibilities • Supporting the preparation drinks, • Supporting the delivery of service, • Providing assistance to all service staff, • Understanding of our technology, • Engaging with our products and offering, • Maintaining the cleanliness of the bar, • Ensure that the bar is stocked throughout service, • Maintenance and cleanliness of all stock areas, • Preparation and break down of the bar, • Acceptance and recording of deliveries, • Maintaining Health & Safety expectations, • Completing curriculum of the Clayers Academy, • Be a brand champion maintaining expectations and delivery at all times. Skills and desired qualifications • Some hospitality experience preferred but not essential, • Demonstrate an interest and drive for the hospitality industry, • Experience in high volume bars, preferred not essential, • Always looking for opportunities to improve your knowledge and abilities, • Passionate about hospitality and creating amazing experiences, • A keen eye for detail with excellent written and verbal communication skills, • Ability to build lasting relationships with colleagues and clients, • Honest with strong moral principles, • Take initiative, can solve problems calmly and work well under pressure What you’ll get in return We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary £13.17 per hour as well as weekly Tronc service charge distribution. Our great benefits include: • Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service., • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family., • Paid Breaks: We value your time and ensure you’re compensated for your breaks., • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP., • Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays., • Celebration Day: An additional paid day off each year to celebrate something meaningful to you., • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service., • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme., • Volunteer Day: A paid day off annually to give back to your local community., • Birthday Gift: Choose a special gift to celebrate your birthday., • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you., • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme., • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards., • Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

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