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  • Computer Technician
    interview badgeEntrevistas hoy
    Computer Technician
    hace 4 horas
    £14–£25 por hora
    Jornada parcial
    London

    I am the owner of an architecture and interior design studio and am looking for a computer technician / IT support professional to help streamline and modernise the studio’s tech systems. The studio is currently running across a legacy patchwork of different platforms, subscriptions and ecosystems, including GoDaddy, G Suite, iCloud, Dropbox, Zoom and multiple email addresses. The studio’s hardware environment is Apple Mac, so I am looking for someone confident working within Mac systems who can help rationalise the current setup into one clear, efficient and easy-to-manage structure, ideally centred around a single ecosystem such as Google Workspace or Microsoft 365. This role would involve reviewing the current setup, advising on the best structure going forward, implementing the new system, setting up accounts and subscriptions correctly, and providing ongoing support where needed. Key responsibilities: • Review and assess the studio’s current tech setup across Mac computers, email, cloud storage and software, • Advise on the best unified system for the business, such as Google Workspace or Microsoft 365, • Set up and configure Apple Mac computers, devices and user accounts, • Consolidate and streamline email systems, cloud storage, subscriptions and communication tools, • Migrate or reorganise files, folders and digital records into a clear filing structure, • Set up video calling and collaboration platforms, • Help rationalise overlapping or unnecessary subscriptions and services, • Ensure systems are efficient, secure and easy to manage day to day, • Provide ongoing on-call technical support and troubleshooting as needed, • Offer practical advice on maintaining a clean, scalable setup for a growing studio Ideal candidate: • Strong experience in IT setup, systems migration and technical support, • Confident working with Apple Mac systems and the wider Apple ecosystem, • Comfortable working across email hosting, cloud platforms, subscriptions and digital file management, • Able to advise on and implement unified business systems, • Organised, methodical and able to simplify complex setups, • Able to explain technical matters clearly and in a user-friendly way, • Reliable and available for ad hoc ongoing support, • Experience working with small businesses, founders or creative studios is a plus

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  • IT Support & Web Contect Technician
    IT Support & Web Contect Technician
    hace 21 días
    £42000–£45000 anual
    Jornada completa
    London

    Overview We are seeking a dedicated IT Support professional to join our dynamic team. The successful candidate will provide essential technical assistance across various platforms, ensuring seamless operation of our IT infrastructure. This role offers an excellent opportunity to utilise and develop your expertise in computer networking, hardware, and software support within a fast-paced environment. The position is paid and ideal for individuals passionate about delivering exceptional customer service and technical solutions. Duties • Provide first-line technical support to end-users via help desk systems such as ServiceNow and Jira., • Provide training to company end-users and create user guides and support them., • Data Integrity & Reporting Assist with data entry, validation, and cleaning to ensure accuracy and consistency and Generate standard reports and support users in dashboards., • Troubleshoot and resolve issues related to desktop hardware, operating systems (Windows, macOS, Linux), and software applications including Microsoft Office., • Assist with network connectivity problems involving LAN, VPN, DNS, TCP/IP, and firewall configurations., • Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and updates., • Support server infrastructure including Microsoft Windows Server environments and BMC Remedy ticketing system., • Maintain computer hardware, peripherals, and network equipment ensuring optimal performance., • Document incidents, resolutions, and system configurations accurately for future reference., • Collaborate with cross-functional teams to implement system upgrades and security patches., • Strong understanding of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and TCP protocols., • Proven experience in desktop support for Windows (including Windows Server) and macOS operating systems; familiarity with Linux is advantageous., • Proficiency in Active Directory management and familiarity with SCCM for software deployment., • Responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction., • Knowledge of hardware troubleshooting including components such as motherboards, hard drives, RAM, and peripherals., • Experience with help desk tools like ServiceNow or Jira; ticket management skills are essential., • Ability to communicate complex technical information clearly to non-technical users with excellent customer service skills., • Familiarity with remote support tools such as BMC Remedy or similar ticketing systems., • Analytical skills to diagnose issues efficiently using system logs and diagnostic tools., • Strong organisational skills with the ability to prioritise multiple tasks effectively. This role is ideal for motivated individuals eager to advance their career in IT support while delivering outstanding service across diverse technological environments.

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