Head of customer service jobs in Stockton-on-Tees - Page 13Create job alerts

Head of Area Operations - United Kingdom The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. At the Crown Prosecution Service, we are responsible for delivering justice through the independent and effective prosecution of crime. As the principal pr

Regional Head of Customer Care. Regional Head of Customer Care. At Gleeson, we're proud to build quality homes that change lives - and we know that exceptional customer care is at the heart of that promise.

We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. Canada Life UK looks after the retirement, i

Driving five-star customer service through inspirational leadership, coaching, and development of the regional customer care team. Regional Head of Customer Care. Regional Head of Customer Care.

Head of Area Operations - United Kingdom The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. As the principal prosecuting authority across England and Wales, the nature and diversity of cases we advise on and prosecute means our work is often emoti

This is an opportunity to make a measurable impact on how one of the world’s largest providers of insurance services goes to market globally. Head of Marketing Strategy & Customer Experience – International. As Head of Marketing Strategy & Customer Experience, you’ll play a pivotal role in tra

Head of Area Operations - United Kingdom The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. At the Crown Prosecution Service, we are responsible for delivering justice through the independent and effective prosecution of crime. As the principal pr

The Group Head of Customer Experience will design and implement scalable processes, systems, and technologies (including AI) to enhance service quality, reduce operational costs, and support business growth. Proven experience in senior customer service/experience, service design, or customer strateg

Head of Service Street Scene and Leisure. Proven senior leadership experience at Head of Service level or above. This high profile role combines strategic leadership with operational impact, delivering compliance, commercial growth, and excellent services for the Borough’s communities.

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Head of Customer Experience and Operations (0004-26) - Derby, DE

The Head of SPS College is a critical role for SPS and you will be required to be an inclusive leader who will work across all parts of the business to support and facilitate key elements of organisational development including cultural change, development of capability and embedding the right value

The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. As a head of area operations, you work with a chief crown prosecutor to deliver our strategic and operational business model across a geographical area or division. Civil Service pension, with an

Strong track record of multi‑agency partnership working, including in political or strategic arenas, with experience of commissioning and collaborative service delivery. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the po

As Head of Delivery for the Times Customer team, you will lead the delivery function and enable cross-functional software development teams to produce high-quality digital solutions. You will report to the Director of Technology (Customer) and manage a team of direct reports. You will be part of the

Reporting directly to the CDIO, you will serve as the Head of Profession for all Development and Infrastructure Engineering disciplines, overseeing the capability, competency, and capacity of the engineering and operations profession. Head of Profession & Capability Management. Be accountable for th

A leading home builder in the UK is seeking a Regional Head of Customer Care to lead their customer care function. The ideal candidate will possess leadership experience in customer care, a strong understanding of post-completion processes, and the ability to develop teams and improve customer satis

Our client is looking for an experienced interim Head of Service or Service Manager to provide leadership to the Learning Disability team at a Midlands based Local Authority. Head of Service Adult Social Care. Supporting a wider remit beyond Learning Disability, offering leadership across the servic

We’re looking for a passionate and experienced Regional Head of Customer Care to lead our regional customer care function and champion a five-star homeowner experience from the moment our customers receive their keys. Driving five-star customer service through inspirational leadership, coaching, a

The Head of Service Continuity is accountable for ensuring that the availability and performance of all M&S services are maintained at sufficient levels in case of a disaster. The Head of Service Continuity is a senior role within the D&T Service Management organisation, ensuring that there is an En

A luxury jewelry retailer in the United Kingdom is searching for a Head of Customer Service and Client Care. Ideal candidates will have extensive experience in luxury brands, a strong grasp on customer service technology, and the ability to foster a culture of empathy and excellence in service. The

A major firefighting organization in Greater London is seeking a Head of HR Operations and Systems. This full-time position offers a competitive salary and various employee benefits including hybrid working and access to a gym.

Customer Executive Sponsorship: act as the final point of escalation and strategic partner for the largest EMEA customers, navigating complex negotiations and C-level relationships. Build for Scale: identify friction in the customer journey and build the operational infrastructure to remove it, addr

As a member of the GRU, the Head of Service is encouraged to plan, conduct, and publish applied research that improves service delivery, either directly or by supervising MSc or BSc (Year in Industry) projects. The Head of Service is the first point of contact for both external and internal users of

Job Title : Deputy Head of Service. Liquid Personnel is seeking a dynamic and experienced leader to join it client’s Adult Social Care leadership team as Deputy Head of Service and Principal Therapy Lead based in Hackney. This is a pivotal role, responsible for driving operational excellence, cham

Would you like the opportunity to lead a complex and high-performing customer service team during a period of strategic transformation, shaping how L&Q responds to customer enquiries and transforms its approach to complaints? At L&Q, we passionately believe that a great customer experience, built on

A forward-thinking organization in Bradford is seeking a Head of IT Operations & Service Delivery.

This strategic role involves leading a team of ~18 across Customer Success, Renewals, and People Science, with full autonomy to refine operations for maximum impact. The ideal candidate will have extensive B2B SaaS experience at a senior level and the ability to navigate the cultural nuances of the

You will have levers to do that, from engagement with senior Civil Service networks (such as the Chief Operating Officers network or Heads of Professions), through to practical demonstration of reform (by successfully delivering the 'One Big Thing' programme). This part of the role includes budget m

This position offers a competitive salary range of £84,672 to £96,788 and various benefits, including hybrid working and professional development opportunities. A leading healthcare organisation is seeking a senior leader to ensure high-quality service delivery across its consultancy services. Thi

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Proven leadership of large‑scale operational functions, ideally including regulated environments such as financial services, pensions, or AML. Customer Ser

With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. You will set the direction for how customers experience PayPlan at every touchpoint – across digital journe

A leading international access solutions provider is looking for an experienced Head of Service Sales in South Yorkshire. In this senior role, you'll shape service sales strategy, enhance customer relationships, and ensure the portfolio meets evolving needs. Responsibilities include driving service

A leading video communications platform is seeking a Customer Success Manager to build and lead a team focused on driving annual recurring revenue through enterprise clients. The ideal candidate will have experience in a B2B SaaS startup, fluency in German, and strong skills in team management and c

A professional regulatory body is seeking an Interim Head of Service Optimisation to lead a new function aimed at enhancing operational efficiency and performance across regulatory services. The ideal candidate has senior-level experience in service optimisation, strong stakeholder management skills

A public service organisation in the UK seeks a Head of SPS College to lead staff development in a complex environment.

The work genuinely changes lives, and customer experience sits at the heart of everything they do. Creating a calm, empathetic, customer-first culture, even at scale. Owning hiring, onboarding, training and ongoing development of the team.

The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. As the principal prosecuting authority across England and Wales, the nature and diversity of cases we advise on and prosecute means our work is often emotionally challenging and complex. You work

A leading technology firm is seeking a Head of Customer Education Content to lead the development and strategy of key educational materials. With a focus on maximizing customer adoption and retention, the ideal candidate will have extensive experience in content strategy and instructional design, al

Head of Service OperationsHead of Service OperationsAbout the RoleWe are looking for a highly experienced Head of Service Operations to lead and develop our Industrial Door Service Operations function. Service Growth & Commercial Performance* Deliver the Service Operations business plan to a

The Head of SPS College is a critical role for SPS and you will be required to be an inclusive leader who will work across all parts of the business to support and facilitate key elements of organisational development including cultural change, development of capability and embedding the right value

A leading financial institution in the United Kingdom is seeking a Product Manager to drive customer-centric journeys. Ideal candidates will have experience in building iterative roadmaps, strong communication skills, and a deep understanding of market trends. The company values personal development

Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers.

We are seeking an experienced and dynamic Interim Head of Service - Street Scene & Leisure to provide strategic leadership and operational management across Waste Management and Clean & Green services. Work collaboratively with colleagues across Environment, Highways, Counter Fraud and other service

An energy company in the North East is seeking a Head of Service Operations to lead their Digital & Innovation team. The role involves providing strategic leadership for service delivery functions, ensuring compliance and exceptional customer experience. Candidates should have a track record in serv

You will champion the reimagining of customer services in ways that promote visible, meaningful improvements and collaborate with senior leaders across Housing, Property Services, Investment and IT to embed the voice of residents in decision-making. Would you like the opportunity to lead a complex a

The Head of Service Operations will provide strategic leadership and operational oversight for Northern Powergrid’s service delivery functions, including IT, OT and Telecoms, ensuring exceptional customer experience, compliance, and resilience across all operational services. An exciting opportuni

The Head of Community and Customer Marketing will lead a team of marketers responsible for advocacy, storytelling, communities, and lifecycle engagement. As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a cr