Head of customer service jobs in RedhillCreate job alerts

The Store Manager can also be known as the Shop Manager or Centre Manager and will be the Manager who oversees the children’s play centre on a day to day basis. As Site Manager you will be responsible for all aspects of the day to day running of the Centre. Our main focus is for our customers to have a great time whilst on our premises. To achieve this, our standards must remain high from general cleanliness and good standards of food to excellent customer service. As Store Manager you will ensure that all staff are achieving this on a daily basis. Main Responsibilities: ● Responsible for the Centre’s H&S, Fire, food hygiene and site inspections to ensure compliance. ● Responsible for organising and seeing through any maintenance and repairs to ensure the centre is fully compliant. ● Ensure all opening and closing checks are carried out to a high standard and to maintain the centre’s reputation for high levels of health & safety as well as cleanliness. This includes ensuring that all staff know what their responsibilities are that day and that all areas are clean before closing for the end of the day. ● Ensure that all our customers receive excellent customer service consistently. ● Stock checks and daily supplier orders, ensure till is used correctly and investigate any till / float shortages. Ensure that any staff doing any ordering knows what they are ordering specific to the requirements of the centre. ● Plan a marketing calendar for the year to ensure that each holiday period such as Easter, Christmas has promotions planned to attract new customers. ● Assist in new marketing initiatives to help increase bookings such as promotions available. Agree with Head Office prior to implementing. ● Oversee the organisation, bookings and other events. Ensure that all staff know who is looking after any party and the plan for each event. ● Supervise and train the team to deliver consistently excellent service and ensure all training is up to date. This includes any food and hygiene certificates, first aid, safeguarding and general training that is done which should all be recorded and kept on personnel files. ● Plan rotas’s each month in line with Head Office budget and fairness and availability of every staff member. Ensure that as Site Manager you have a presence across 6 days of the week within the hours you are contracted to do. ● Responsible for recruitment in line with the Centre’s requirements and providing an induction for all new staff one day one. ● Deal with any disciplinary or capability issues as advised by head office. ● Hold regular appraisals with staff and set new targets. ● Report to head office and implement new decisions from head office when requested. ● Deliver clearly defined targets and standard operating procedures. ● Provide a weekly report to Head Office on anything relevant such as maintenance requests, finance, promotions, any issues. Person Specification To succeed in this role, you will need to be a people person with infectious energy. You will be a strong leader and have a real visual presence in the centre. You must be passionate about the centre and providing an unforgettable experience for our customers. Other skills that will need to be demonstrated include: A strong sense of management responsibility and a can do attitude. Willing to ‘roll up your sleeves’ and lead by example. Able to work well in multi-discipline business. Good level of computer literacy. Ability to work under pressure and to demonstrate how others work under pressure. Good training and coaching skills. Excellent attention to detail. A high standard of personal presentation. Confident and professional approach. Exceptional organisation skills. Flexible and versatile working – holiday and weekend working may be required. Good interpersonal skills and the ability to build strong mutually supportive relationship. The ideal candidate will have: ● Experience in leisure/entertainment industry or Management experience in hospitality industry. ● Solid Health and Safety experience ● Experience of a kitchen or health and hygiene setting. Ideally with health and hygiene certificate or able to take part in achieving this. ● Experience in organising children activities. ● Understanding of play work, child protection and safeguarding. ● Have solid verbal and written communication skills. This job description is a guidance and not an exhaustive list. There may be other things that surround your role of Site Manager naturally and these must not be overlooked. Job Types: Full-time, Part-time, Permanent, Fixed term contract Contract length: 18 months or permanent depending on candidate Experience: Management: 3 year (preferred) Language: English (required) Licence/Certification: Health & Safety qualification (preferred)

Role Overview We are looking for an Application Support Lead to build on their existing expertise and take charge of delivering exceptional support experiences for our Tier-1 clients. This is a hands-on, diverse, and fast-paced role, serving as the primary escalation point for technical issues, as well as owning troubleshooting, configuration changes, release support, and service improvement. A key aspect of the role is to ensure clients maximise the value of their solutions — advising on best practices, introducing new features, and optimising their usage. Key Responsibilities Customer & Incident Management • Act as the first line of escalation for the Application Support team for complex issues., • Monitor and manage tickets proactively to prevent SLA breaches., • Provide high-quality customer service and technical expertise during incident resolution., • Deliver accurate and timely updates to customers and internal stakeholders. Technical & Operational Delivery • Perform small-scale changes/fixes, including non-critical development and testing tasks (up to 5 days)., • Execute production deployments, configuration updates, and environment management tasks., • Write automation scripts and monitor applications for outages or performance issues., • Ensure SLA compliance for both incident response and incident resolution., • Maintain and enhance knowledge bases to support continuous service improvement. Systems & Licensing Administration • Oversee Shared IT Services (Office 365, asset management, hosting cost approvals) ensuring compliance and value for money., • Recommend efficient procurement approaches for Shared Services to optimise performance and cost., • Manage AWS cloud billing, ensuring correct services and contractual terms are in place; initiate audits where required., • Handle software licensing contracts — monitoring renewals, usage, under/over-licensing (e.g., OpenText, Jira). Leadership & Collaboration • Line-manage the Business Support Manager, providing guidance and performance support., • Manage Office 365 admin licences, including user onboarding/offboarding aligned to the User Access Register., • Participate in project review meetings, demos, client governance meetings, and stakeholder presentations., • Contribute to root-cause analysis and technical investigations for high-severity incidents., • Review and validate technical usage billing. Skills & Experience Required • Strong hands-on experience analysing reported issues and identifying required fixes or maintenance., • Expertise in troubleshooting user queries, web applications, and APIs., • Proficiency in SQL — including writing queries and stored procedures., • Experience with monitoring tools and preparing operational metrics., • High-level debugging and troubleshooting skills for applications., • Experience in developing applications using BPMS products., • Strong practical knowledge of Java, Spring, and REST API development., • Proficiency with frameworks such as Angular., • Working knowledge across JavaScript, ITIL, MySQL, Oracle, CSS, HTML, and XML., • Advanced SQL and database troubleshooting skills., • Strong expertise in Unix and Perl scripting., • Experience working with Jira for ticketing, workflows, and reporting.