Head of customer service jobs in RedhillCreate job alerts

Our client is a leading supplier of construction, building and M&E materials, partnering with customers across the UK to deliver high-volume products through a well-established international supply chain. Due to continued growth, they are looking to appoint a Demand Planner to join their procurement team at their Gatwick head office. This is an excellent opportunity for an experienced procurement or supply chain professional who enjoys combining strategic planning, logistics coordination and supplier management to ensure products are available at the right time, at the right cost. Key Responsibilities Manage demand planning and inventory levels to ensure optimum stock availability. Produce and maintain accurate demand forecasts using historical data, market trends and customer demand. Coordinate cost-effective inbound logistics, including planning full container loads from overseas suppliers. Work closely with international suppliers to optimise lead times, freight costs and supply performance. Monitor and maintain accurate stock data across the warehouse management system. Review supplier performance, pricing and service levels to drive continuous improvement. Identify and evaluate new suppliers and products to strengthen the supply base. Support procurement activities, ensuring purchasing decisions align with business demand and commercial objectives. Person Specification Previous experience within Demand Planning, Procurement,...

Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for an Interim Head of Customer Retentions with proven experience in customer retention, churn reduction and revenue protection within a recurring-revenue environment to help us build and improve our FTTH ret

It also oversees the day-to-day delivery of IT infrastructure, telecommunications, workstations, and cloud services, ensuring service quality, resource management, and effective resolution of operational issues. The Head of IT Service Delivery. Professional experience in Technical Services / Service

Act as the Council's Returning Officer and Electoral Registration Officer (ERO), carrying responsibility for the lawful conduct of elections and the maintenance of the electoral register. Applicants must declare any relationships with elected Members or officers and provide a written disclosure of t

Impression Recruitment is seeking a Head of Customer Experience to lead and develop their customer function. This senior leadership role is focused on enhancing customer interactions while managing complaints effectively. You will drive operational performance and continuously improve customer outco

Head of Existing Customer Analytics – Financial Services Hybrid working - 2/3 days in SW London offices preferred Salary negotiable dep on experience c£100/110K plus benefits Reference J13014 Brand new opportunity offering for impact and great scope to ’make the role your own’ … As Head of

A leading rail transportation company in the UK is seeking a Head of HR Shared Services to lead their HR function. You will oversee a high-performing team, ensuring efficient delivery of HR services and compliance with UK employment law. This full-time position offers a competitive salary, annual pe

Overview Head of Product role at Government Digital Service (GDS). UK directorate to deliver critical government products and services at scale * develop a sustainable and engaged product community, and participate as a key member of the GOV. UK Deputy Directors in implementing strategic initiatives

Peugeot Sport (Stellantis Motorsport) in the United Kingdom seeks a Head of IT Service Delivery to align IT with business strategy and drive transformation through automation, cloud solutions and integration with partners. You will oversee IT infrastructure, service delivery, and security while supp

Reporting to the MD of a product‑led, £150‑200m turnover business, you will lead the end‑to‑end customer and consumer‑experience teams across customer service, sales order processing, product training, quality, technical support, logistics and supply chain. Director of Customer Service Ro

Banyan Software is seeking a Head of Customer Success to enhance customer delivery across new implementations and change requests. The role offers the opportunity to lead in a growing software company and design operational processes essential for customer success. Candidates should possess strong e

As Head of Service Management for the UK, you will lead and grow our service management (Application Development and Management) practice and be responsible for delivering high-quality run and operate services to our valued annuity clients. The places that you work day to day will vary according to

The role of the IPR department is to ensure communication and liaison with Head Office (HO) in Tokyo, for both Bank and Securities, as well as accountability for EMEA Technology wide reporting, management of resourcing processes, management of asset processes and administration of wider planning pro

As Head of Customer Success, International at Anthropic, you'll build and lead our Customer Success function across EMEA and APAC, scaling a team of managers and CSMs who help our most strategic international customers realize the full value of Claude. Currently, we expect all staff to be in one of

Peabody is seeking a Head of Homeownership Support Hub to lead a newly created team and set the vision, culture and standards across 25,000+ homeowners. You’ll drive continuous improvement, own resident satisfaction, and collaborate with homeownership groups and senior leaders to shape strategy an

PARTECH PARTNERS is seeking a Head of Customer Success for the EMEA region. In this leadership role, you will mentor and inspire a team of Customer Success Managers to enhance customer retention and expansion. You will drive customer growth by fostering deep relationships and identifying opportuniti

Five Guys is seeking a Head of Customer Experience to lead customer support and feedback end-to-end. You’ll spot patterns in feedback, identify breakdowns, and translate insights into actionable guidance for stores, districts, regions, and countries, driving service improvements and consistent cus

Jet is seeking a strategic Head of Governance & Customer Disruption to lead disruption management, governance and continuous improvement in a fast-paced aviation environment. The role reports to the Director of Network Control and shapes the future of Network Control operations. The post involves ov

Visa Hunt is seeking a Head of Customer Success to lead a mission-focused, globally active organisation in online commerce. You will lead a skilled team through change, implement streamlined processes, leverage data and tools, and foster a customer-first culture to drive exceptional service and sust

Peabody seeks a Head of Homeownership Support Hub to lead a brand-new team in London, establishing vision, culture and standards to support over 25,000 Freeholders, Leaseholders and Shared Owners. This senior leader will design training, drive service improvements, and partner with resident groups t

UK website supports an average of 88 m visits per month, making it one of the most used digital services in the UK. The Government Digital Service (GDS) is the digital centre of government. Head of Programme to translate the strategy into business cases and secure funding for GOV.

Novartis UK is seeking a Customer Excellence Head to drive omnichannel orchestration and content activation across CRM and marketing platforms. You will lead launch readiness and ensure high-impact customer journeys that improve engagement and business performance.

Government Digital Service is seeking a Head of Strategy and Policy for GOV. You will work with Senior Leadership and Heads of Product to translate strategy into compelling business cases and secure funding. You will lead a multidisciplinary team of policy, strategy, research and engagement professi

As Head of Governance & Customer Disruption you will report to the Director of Network Control, lead the strategy and delivery of customer disruption management and governance across the function, and ensure robust, compliant and efficient operations. Head of Governance & Customer Disruption – 12

We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. We w

Aptean is seeking a Head of AI Customer Value & Adoption to accelerate the rollout of AI capabilities across the international region. This role will be pivotal in customer awareness, sales readiness, and ensuring successful adoption. The candidate will closely work with Sales Leadership, Product Ma

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. Drive the adoption of technology and new ways of working to create seamless, future‑ready customer journeys across stores,. Act as the voice of the customer acros

We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age,

The role focuses on leading the global Customer Support organization to ensure fast and high-quality customer experiences. Candidates should have over 10 years in customer support and a strong track record of improving support outcomes in high-growth settings. Airwallex is looking for a Senior Direc

As the Head of Revenue and Customer Excellence, you will be responsible in leading the commercial strategy, customer acquisition and customer service experience initiatives for the Company, drive revenue growth, market presence, and excellence in sales and service. Review the existing end-to-end cus

Hire Intelligence is seeking an experienced Head of Customer Success to build, lead, and scale our CS function. You will develop and execute a CS strategy, scale a high-performing team, and collaborate with Sales, Product, and media teams to align customer feedback with product and service improveme

Head of Service Management, UKApplylocations: London - United Kingdom: Edinburgh WRS - United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: REQ-17078Reporting to the Deputy Head of Technology UK & Europe, this role is a client-facing role responsible for the transpa

Stmconsulting Ltd in the United Kingdom is seeking a Head of Customer Relationship Management to lead the CRM strategy across iGaming and sports betting operations, focusing on customer engagement and innovation. The role drives initiatives to deepen loyalty, optimize customer journeys, and leverage

Sopra Steria Ltd in Gloucestershire is seeking an experienced Head of Service to shape the future direction of service delivery across a complex, high-profile environment. You will supervise the Service Operations Manager, engage senior stakeholders, drive continual service improvement and growth, a

GoGlobal is seeking a commercially minded Head of Customer Success to own the client journey from post-sale through steady-state delivery.

The ideal candidate should have proven experience managing IT Service Desks, strong leadership skills, and a good understanding of IT service management best practices. This role involves leading the Service Desk team in delivering high-quality IT support services across a multi-site operational env

You lead the Customer Success function and are accountable for three connected pillars of scope: client onboarding from post-sale to go-live; management of the client-delivery vendors who perform subcontracted work on our behalf; and Client Portal customer onboarding and support. Own client onboardi

Neura Market in Greater London is seeking a Head of Customer Success to build and lead the Customer Success function across EMEA and APAC. This role will involve scaling a team to support strategic international customers and ensuring a consistent customer experience globally. The ideal candidate wi

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. Drive the adoption of technology and new ways of working to create seamless, future‑ready customer journeys across stores,. Act as the voice of the customer acros

A global technology services leader seeks a Head of Service Adoption in Greater London to drive client adoption strategies in technology infrastructure services. The position offers a hybrid working model and is part of a diverse and inclusive workplace.

Customer Success organization in London, leading a team of CS professionals to own the full post-sale journey from onboarding to renewal. You’ll collaborate with Product, Sales, Marketing and Revenue leadership to translate customer insights into GTM.

As our Head of Customer Success in the EMEA region, you will help lead our team of experts serving as the trusted first point of contact for our customers. Be a representative of the voice of the customer to provide feedback to inform our product roadmap, sales and marketing processes and service im

The Healthcare Businesswomen’s Association is looking for a Customer Excellence Head to ensure customer engagement success through best-in-class omnichannel orchestration and content activation. You will lead cross-functional teams and drive frameworks for high-impact customer journeys. The ideal

Hire Intelligence is seeking an experienced and strategic Head of Customer Success to build, lead, and scale our Customer Success function. Minimum of five years' experience in Customer Success, Account Management or a similar customer‑facing leadership role. Collaborate closely with Sales, Produc

As an experienced Head of Customer Support, you will bring enterprise B2B SaaS support experience, strong operational discipline, credible stakeholder management, and the ability to operate across complex customers, contractual SLAs, product defects, cloud operations, and global time zones. Aptitude

This role offers the opportunity to shape how Government delivers mission‑critical services at scale, leveraging AI, automation and industrialised delivery models to fundamentally redesign public service delivery. The organisation is investing in a specialist Public Sector Service Transformation p

You’ll lead a team of five CSMs, an Onboarding Manager, a Digital Customer Success Lead and a CS Ops Lead, with responsibility for a managed book of customers. Lead the continued development of our Digital Customer Success motion for sub-£10k ARR customers, creating a scalable model that can grow

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. Hands on customer service experience in restaurants, hospitality, or retail. Own customer service standards, processes, and guidelines across all channels.