Head of customer success jobs in SandownCreate job alerts

Development of plans and strategies for each customer segment, including setting of goals, communications, set up of triggers and measurement approach s, and regular review of progress. To define customer objectives, analyse customer data, develop a testing plan, customer triggers and next best acti

We are seeking a Head of Client Success to lead our customer success strategy, build exceptional client relationships, and scale how we deliver value across every customer segment. Proven success in Customer Success, Account or Product Management, or Client Operations within a B2B SaaS / tech or pro

The Head of Quality & Customer Experience leads a 500‑plus person team supporting Customer Support, Know Your Customer, Fincrime, and Payment Operations. Head of Quality & Customer Experience – Wise. Build and lead a team of subject‑matter experts, develop competency maps and frameworks to gro

A mission-focused online commerce organization is looking for a Head of Customer Success to lead their customer success efforts during a transformative phase. The role involves developing B2B customer success operations, driving growth and customer retention using data insights, and inspiring a high

Are you an experienced Customer Service leader looking to make your mark in one of Europe's fastest-growing FinTechs? This rapidly expanding, award-winning company is seeking a Head of Customer Service to lead and scale its multi-market operations across the UK and Europe. Head of Customer Service -

The Head of Customer Success is also responsible for the day‑to‑day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative. The Head of Customer Success will be responsible for overseeing Kinsta’s cu

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. Own and implement the Customer Success strategy, building scalable playbooks and frameworks. B2B SaaS Customer Success, Account Management, or similar roles.

A global EdTech company is seeking a Head of Customer Success (EMEA) to oversee university partnerships and lead the onboarding process of the Cadmus platform. The position requires presence in the London office two days a week and supports a diverse and inclusive work environment.

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. You will directly manag

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

The company offers a collaborative environment that fosters innovation and excellence in client services.

A leading sleep product company is seeking a Head of Customer Experience to revolutionize their customer interactions and journey. You will lead a dedicated team, embedding new standards and leveraging customer data to enhance retention and drive loyalty.

The ideal candidate will manage the store portfolio, drive customer relations, and ensure professional standards are met, contributing significantly to the company's performance and profitability. A UK optical retailer is seeking a passionate Head of Retail to lead its team across 18 stores in the U

A rapidly growing FinTech firm in Greater London is seeking a Head of Customer Service to lead its customer service team across the UK and Europe. This role offers a competitive salary and performance bonuses, alongside benefits like private medical insurance and enhanced parental leave. The ideal c

Act as the internal champion of loyalty and customer value, shaping Domes' global customer engagement strategy. Head of Customer Loyalty & Partnerships. CRM, or comparable commercial roles, with a proven track record of delivering growth, engagement, and customer value.

As the Head of Customer Success, you will be part of an exciting new service launch in Corpay Complete, building the customer success function and team from the ground up. As Head of Customer Success you will be expected to work in a hybrid office environment. You will bring knowledge and expertise

This strategic yet practical role will oversee the development of a B2B customer success operation collaborating with mission‑driven entities such as non‑profits and academic institutions to deliver value through innovative technology‑enabled solutions. Extensive experience leading customer su

A leading houseware brand in London seeks an experienced Head of Consumer Care to shape a consumer-centric function. The ideal candidate has strong leadership skills, a data-driven mindset, and a deep understanding of customer journey design. This role offers a competitive salary, a company bonus, a

Domes Resorts is seeking an experienced Head of Customer Loyalty & Partnerships to architect and scale Domes’ new membership ecosystem — a hybrid role that may include regular travel. Act as the internal champion of loyalty and customer value , shaping Domes’ global customer engagement strateg

The Head of Customer Success is also responsible for the day-to-day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative. The Head of Customer Success will be responsible for overseeing Kinsta’s. By ap

A fast-growing B2B SaaS platform is seeking a Head of Customer Success to lead and scale their Customer Success function. The role involves driving retention and expansion, mentoring a high-performing team, and taking a strategic approach to customer success. Ideal candidates will have 4-7 years of

Define customer objectives, analyze customer data, develop a testing plan, customer triggers and next‑best‑action communications to drive revenue growth through customer engagement, growth and retention. The Head of Customer Migrations will be the primary liaison between operations, sales and pr

A leading WordPress hosting company is seeking a Head of Customer Success to shape their customer success strategy. The position is remote-friendly and offers an array of benefits including flexible PTO and professional development budgets. This role involves overseeing the customer success initiati

A dynamic SaaS company in London is seeking a Head of Client Success to lead their customer success strategy and manage key client relationships. The ideal candidate will have proven success in customer success management within a B2B environment and a strong commercial mindset.

A top-managed hosting company in Greater London is seeking a Head of Customer Success to lead its customer success strategy. This role involves overseeing customer satisfaction initiatives, driving customer retention, and managing a cross-functional team to ensure customer happiness. The ideal candi

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. This is a job that we are recruiting for on behalf of one of our customers.

Development of plans and strategies for each customer segment, including setting of goals, communications, set up of triggers and measurement approaches, and regular review of progress. To define customer objectives, analyse customer data, develop a testing plan, customer triggers and next best acti

We are looking for an experienced Head of Customer Services & Quality to set up and lead this brand new service within Tenancy Services, following a recent service review. With experience gained in a social housing setting and holding or willing to work towards a Chartered Institute of Housing quali

Assignment and Reassignment: Enabling the incorporation of the assignment of cases to our Lawyers and any necessary reassignment within the Lawyer Success team. Head of Lawyer Success - 12-month FTC (Maternity Cover). Offboarding Management: Key stakeholder co‑ordination to ensure an efficient and

A local government council in Greater London seeks an experienced Head of Customer Services & Quality to establish and lead a new service within Tenancy Services. The role involves setting direction for a responsive customer service, ensuring quality assurance, and implementing transformational chan

A leading IT service provider in Greater London is searching for a Head of Service Management. This role involves leading a team of Service Delivery Managers to enhance customer experience and satisfaction while achieving contract service levels. This position offers a competitive salary in a hybrid

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. A Head of Customer Experience Who Turns Support Into a Growth Engine 🦸. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and impro

A leading IT solutions provider in the United Kingdom is seeking a Head of Service Management to lead their Service Delivery team. You will focus on enhancing customer satisfaction and driving service improvements across a portfolio of accounts. This role offers a competitive salary package and the

The Customer App/Portal and our Knowledge Platform—crafting, governing, and continuously improving the single source of truth for customers and colleagues. Head of Demand Planning & Customer Service. Lead our platforms: Act as Product Owner for the Customer App/Portal and steward our Knowledge Pla

A global EdTech company in London is seeking a Head of Customer Success (EMEA) to lead the implementation of their platform in UK universities. Ideal candidates will have experience in higher education or EdTech, skill in managing customer success, and enthusiasm for delivering training.

As our Head of Operations you will consolidate and strengthen operational delivery across a number of mission critical areas impacting member experience, certification and customer service. Contribute to strategic planning as part of the Senior Management Team, supporting delivery of the Business Pl

Reporting to the Chief Revenue Officer, the Head of Customer Success (EMEA) leads the non‑technical implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment. Head of Customer Success (EMEA). Experienced i

You’ll provide clear direction and motivational leadership, be responsible for your KPIs (especially sales and profit targets), whilst ensuring the highest standards of quality, service, and cleanliness. Oversee the daily operations of multiple locations, ensuring efficiency and profitability. At

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of. An important part of ou

If you are a passionate and experienced Estate Agent Sales Manager come join this superb office in the Thanet area of Kent. Positive, energetic and committed to providing excellent customer service. Holiday Commission, 33 paid holidays, Birthday Day Off,.

About YouEssential requirements for the role: •Experience working with advisers specifically in the advised platform market•Full understanding of how the intermediated distribution market operates•Awareness/experience of smooth fund solutions in the marketplace•Proven account management, and

A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months). As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service.

Ensure that benefits and values are clearly understood, calculated, and conveyed to the customer Prepare quotations where appropriate Present proposals, benefits, and value arguments to customers Use of CRM to accurately manage your pipeline of opportunities so that Tetra Pak has a clear picture

If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, l

Responsible for the Commercial Motion: Manage the end-to-end commercial process for a portfolio of Enterprise accounts ensuring timely, predictable, and successful renewals. Drive Strategic Expansion: Identify, qualify, and close expansion opportunities (upsell/cross-sell) within your book of busine