Head of customer success jobs in Kirkby In AshfieldCreate job alerts

Senior Digital Trading Manager Location: Nottinghamshire (Hybrid Working) Salary: £55,000 - £65,000 + Benefits Premium & Luxury Retail We're working with a large UK retail brand that's redefining the future of omnichannel retail through digital innovation, exceptional customer experiences, and a portfolio of high-performing premium and luxury brands. This is a business that's fearless in its ambition; continually evolving and investing in digital to become one of the most admired retail groups in the world. The Senior Digital Trading Manager will play a pivotal role in driving digital performance across the luxury division. Reporting to the Head of Digital Trading, you'll lead a talented team, own the trading strategy, and deliver commercial success through exceptional site performance, campaign planning, and conversion optimisation. This is a dynamic, fast-paced environment where you'll have the opportunity to shape trading strategy, build best practice, and influence senior stakeholders across multiple teams - including marketing, UX, and product. Key Responsibilities: Own the digital trading strategy across the luxury division, delivering on sales, profit, and growth targets. Lead, inspire, and develop a team of Digital Trading professionals. Deliver accurate forecasting, reporting, and insight to drive commercial performance. Manage and optimise the digital trading calendar, ensuring flawl...

Development of plans and strategies for each customer segment, including setting of goals, communications, set up of triggers and measurement approach s, and regular review of progress. Leading the migration plan by cohort will require an analysis of the end-to-end customer experience to minimise an

Purpose of the role: To define customer objectives, analyse customer data, develop a testing plan, customer triggers and next best action communications to drive revenue growth through customer engagement, growth, and retention. Development of plans and strategies for each customer segment, includin

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. This is a job that we are recruiting for on behalf of one of our customers.

A local government council in Greater London seeks an experienced Head of Customer Services & Quality to establish and lead a new service within Tenancy Services. The role involves setting direction for a responsive customer service, ensuring quality assurance, and implementing transformational chan

A leading IT service provider in Greater London is searching for a Head of Service Management. This role involves leading a team of Service Delivery Managers to enhance customer experience and satisfaction while achieving contract service levels. This position offers a competitive salary in a hybrid

Head of Lawyer Success - 12-month FTC (Maternity Cover). Offboarding Management: Key stakeholder co‑ordination to ensure an efficient and complete off boarding process which ensures regulatory best practice, prioritises the customer experience and enables Lawhive’s strategy. As our Head of Lawye

Development of plans and strategies for each customer segment, including setting of goals, communications, set up of triggers and measurement approaches, and regular review of progress. To define customer objectives, analyse customer data, develop a testing plan, customer triggers and next best acti

We are looking for an experienced Head of Customer Services & Quality to set up and lead this brand new service within Tenancy Services, following a recent service review. In this critical leadership role, you will have an opportunity to set the direction of change as we modernise into a truly resid

Head of Customer Loyalty & Partnerships. Act as the internal champion of loyalty and customer value, shaping Domes' global customer engagement strategy. Background in industries such as airlines, hospitality, telecom, retail, fintech, or lifestyle brands, bringing a deep understanding of customer be

The ideal candidate has strong leadership skills, a data-driven mindset, and a deep understanding of customer journey design. A leading houseware brand in London seeks an experienced Head of Consumer Care to shape a consumer-centric function. This role offers a competitive salary, a company bonus, a

We are seeking an experienced Interim Head of Customer Experience to lead and deliver a customer-focused transformation within our social housing services. Chartered Institute of Housing (CIH) qualification or equivalent professional accreditation. This is a critical leadership role where you will e

The Head of Customer Success is also responsible for the day-to-day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative. The Head of Customer Success will be responsible for overseeing Kinsta’s. Knowl

A fast-growing B2B SaaS platform is seeking a Head of Customer Success to lead and scale their Customer Success function. The role involves driving retention and expansion, mentoring a high-performing team, and taking a strategic approach to customer success. Ideal candidates will have 4-7 years of

A prominent social housing organization is searching for an experienced Interim Head of Customer Experience to drive a customer-focused transformation in Greater London. This role demands strong knowledge of housing regulations, proven leadership in customer experience, and a data-driven approach to

This strategic yet practical role will oversee the development of a B2B customer success operation, collaborating with mission-driven entities such as non-profits and academic institutions to deliver value through innovative, technology-enabled solutions. This globally active company is entering a t

Define customer objectives, analyze customer data, develop a testing plan, customer triggers and next‑best‑action communications to drive revenue growth through customer engagement, growth and retention. The Head of Customer Migrations will be the primary liaison between operations, sales and pr

A top-managed hosting company in Greater London is seeking a Head of Customer Success to lead its customer success strategy. This role involves overseeing customer satisfaction initiatives, driving customer retention, and managing a cross-functional team to ensure customer happiness. The ideal candi

A leading WordPress hosting company is seeking a Head of Customer Success to shape their customer success strategy. This role involves overseeing the customer success initiative, focusing on onboarding, retention, and customer satisfaction. The position is remote-friendly and offers an array of bene

Customer Service team all in the UK and they need a customer-obsessed Customer Service leader to take them to the next level. Prior experience as a Head of / VP Customer Service – you’ll have built and managed teams before. You’ll take ownership of the Customer Service function – in time thi

The Head of Customer Success is also responsible for the day‑to‑day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative. The Head of Customer Success will be responsible for overseeing Kinsta’s cu

As the Head of Customer Success, you will be part of an exciting new service launch in Corpay Complete, building the customer success function and team from the ground up. As Head of Customer Success you will be expected to work in a hybrid office environment. You will report directly to the Vice Pr

The Customer App/Portal and our Knowledge Platform—crafting, governing, and continuously improving the single source of truth for customers and colleagues. Lead our platforms: Act as Product Owner for the Customer App/Portal and steward our Knowledge Platform as a single source of truth for custom

The successful candidate will have a strong background in educational leadership and a passion for student success. This role offers a competitive salary and the opportunity to shape the future of education at Hillingdon College. A leading educational institution based in West London is seeking an e

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. Champion Our Customer:

A leading software provider in Greater London is seeking a Head of Customer Support. Candidates should have proven leadership experience in customer support, strong knowledge of support methodologies, and exceptional communication skills. This pivotal role will lead the delivery of support goals whi

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. B2B SaaS Customer Success, Account Management, or similar roles.

The company offers a collaborative environment that fosters innovation and excellence in client services.