Head of customer success jobs in LoughtonCreate job alerts

The Head of Customer Success will:. Head of Customer Success (B2B) | £80-120k + Bonus | AI-SaaS Start-Up | Hybrid (Remote work + Frequent Domestic Travel). Candidates for the Head of Customer Success must be/have.

Enterprise customer success - significant experience in B2B SaaS customer success or commercial account management, with direct accountability for retention and expansion targets. Translate customer needs into clear inputs for product/tech teams, and communicate value back to customers in a commerci

Deep technical knowledge of fire and security systems (smart tech is a huge plus). You’ll have the autonomy to make high-impact decisions, the support of an expert leadership team, and a culture that actively invests development and training. We’re on a journey of constant improvement.

We’re looking for a hands-on, technically qualified electrician to take ownership of customer experience, installation quality, and health & safety standards across a growing renewable energy group. You’ll act as the central owner of three core areas: customer care, quality control, and health &

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer servic

You will take ownership of the customer experience strategy—using data and insights to define, articulate, and deliver a clear plan that drives both customer satisfaction and commercial performance. Lead and develop a high-performing customer service and customer experience team. This is a newly c

As our Head of Customer Support, you’ll define and build the next chapter of support at Frontify. A minimum of 25 days of PTO per year. You have a genuine instinct for customer experience – you care about how customers feel in every interaction, not just whether the ticket closed.

A leading financial services provider is seeking a Head of Customer Experience to lead a transformative initiative in how they engage with millions of customers. This senior role requires over 10 years of experience in customer service and operational leadership. Ideal candidates will have a strong

A leading property development company in Greater London is seeking a Head of Customer Care to manage the customer service experience post-purchase. The role offers competitive benefits including a salary, bonus scheme, and private medical cover, with flexible hybrid working arrangements. You will b

As our Head of Service Delivery / Commercial Operations Manager / Head of Customer Experience, you'll lead a growing function responsible for the full life cycle of customer jobs - from scheduling, coordination and communication through to reporting, certifications and invoicing. You're ready to tak

As a Customer Success Leader, you will lead a team of Customer Success Managers responsible for helping customers realise meaningful value from Planday. Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long‑term customer

Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business. A track record of successfully leading and scaling similar functions, including but

The position offers competitive benefits including healthcare coverage and flexible time off. This senior leadership role aims at driving customer satisfaction through operational excellence. Applicants should have over 10 years of experience in SaaS or technology support, excellent leadership skill

Working closely with Product Marketing, Sales, and Customer Success, you’ll turn customer marketing into a measurable growth engine supporting activation, retention, and expansion while strengthening Dentally’s reputation and customer advocacy as we grow internationally. We’re innovators, rele

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

The ideal candidate will have over 10 years of experience in solutions engineering or a related field, with a strong understanding of data collaboration and customer engagement. The position offers a competitive salary, comprehensive benefits, and a collaborative culture focused on success. A leadin

A leading financial services firm in Greater London seeks a Client Success Director to shape their client success strategy. This role involves leading and mentoring a high-performing team while ensuring the delivery of excellent service to clients. The ideal candidate will have over five years of le

As Head of Customer Service, you will take full ownership of the end‑to‑end customer journey, from onboarding through to retention and contract renewal. Proven experience in customer service, customer success, or operations leadership. Trade Mastermind University Headquarters in Peterborough –

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Head of Customer Engineering (CE), you

A leading insurance provider in Greater London is looking for an experienced Customer Success Team Leader. This role involves overseeing the Customer Success Team, enhancing client relationships, and ensuring exceptional service delivery. Benefits include competitive salary, 25 days of holiday, and

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Lead a team of CE M

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will pos

REAL Success Ltd is seeking a Head of Operations to oversee daily operations and support business growth. The position offers a competitive salary between £38,000 and £50,000, 25 days holiday, and a supportive team environment.

A workforce management technology company is seeking a strategic leader for Customer Success. This role focuses on bridging the gap between Enterprise clients and self-serve users, driving revenue growth through upselling and proactive customer support. The ideal candidate will implement AI-driven s

As such, they require a Head of Customer Experience who will oversee the delivery of seamless, efficient, and high-quality client services. Strong communication and interpersonal skills, capable of interacting with stakeholders at all levels of the organization. Lead and mentor a team of service del

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

A leading financial technology firm is seeking a Head of Account Management for EMEA to lead and inspire sales teams while developing strategies to drive revenue growth. The ideal candidate has over 10 years of experience in technology sales and has successfully led diverse, high-performing teams. J

A leading retail insights company in London is seeking a Client Success Manager to shape and execute its client success strategy. The ideal candidate has over 5 years of leadership experience and a passion for mentoring teams. The role offers competitive compensation and significant growth potential

Frontify in Greater London is seeking a Head of Customer Support who can lead and develop a global team while evolving the support model into a scalable system using AI and automation. The successful candidate will have over 6 years of experience in SaaS support with at least 3 years in a leadership

A global technology firm is seeking a Regional Manager of Customer Success for EMEA & APAC to lead a team of Customer Success Managers. Ideal candidates have over 7 years in Customer Success, with experience in a B2B SaaS environment and proven leadership skills in managing distributed teams. You wi

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. Essential qualifications include over 10 years of experience in customer success, with a focus on AI and analytics. You will lead a team of ~100, shaping cust

At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. Stay up to date with edtech trends, customer success best practice, and competitor activity to keep Up Learn ahead of the market. A spacio

As Head of Business Applications & Customer Platforms, you’ll lead the teams responsible for the council’s core line‑of‑business systems, integrations, web platforms and digital channels used by residents every day. We’re looking for an experienced, pragmatic leader to take ownership of th

A leading retail forum in London seeks a Client Success Director to lead and scale client operations and success strategies. The position offers market-competitive compensation and significant growth opportunities within a dynamic environment.

This fully remote position offers opportunities for professional growth within a high-performance culture. The role involves driving client success and building effective communication frameworks. Ideal candidates should have 3-5 years of experience in account services, with strong communication and

Trade Recruit is seeking a Head of Customer Service to lead and develop a high-performance team in Peterborough. This full-time office-based role involves overseeing the end-to-end customer journey, ensuring excellent service delivery, driving retention, and maximizing customer lifetime value. A sal

We are seeking a driven, commercially minded Head of Content to lead the production of high-level conferences within the insurance industry. Job Title: Senior Conference Producer / Head of Content - Events. This is an exciting opportunity to take ownership of a fast-growing portfolio of B2B events,

A UK higher education organization seeks a Director of Teaching Excellence and Student Success to lead teaching excellence services and engage with senior education leaders. The role requires at least weekly attendance at an office in York or London, with a starting salary of around £88,880, and op

Proven experience operating at VP / Head of Customer level, with a strong track record of transforming, scaling and evolving Customer Success functions. As Fractional VP of Customer Success, you will partner closely with the CEO and leadership team to bring clarity, structure, and pace to this evolu

Digital Workforce is seeking a Head of Customer Success in UK Healthcare. This senior role focuses on managing a team of Account Directors and Customer Success Managers to drive retention and growth within the NHS customer base. The position offers a competitive salary of £120k – £160k per annum

As Head of Delivery & Customer Success, you will ensure that every Optiml customer achieves measurable value — from first implementation through long-term adoption and expansion. If you excel at orchestrating complex enterprise implementations, leading customer success strategy, and turning custom

A leading AI technology firm in Greater London is seeking a Head of Customer Success, EMEA to lead and scale their Customer Success organization across Europe, the Middle East, and Africa. This position offers a unique opportunity to shape a rapidly growing Customer Success program within a transfor

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. This full-time position offers competitive benefits including hybrid working arrangements.

A leading SaaS company in Greater London seeks a Customer Success Manager to lead a high-performing team. This role involves driving customer retention and expansion, ensuring effective engagement between customers and the company. The company fosters a collaborative environment, values diversity, a

JumpCloud is looking for a VP of Global Customer Success & Support who functions like a scientist and leads like a world-class coach. Refine the Customer Success, Global Technical Support, and Account Management team for scale. Act as the bridge between the Customer and Engineering/Product by implem

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. This role is based out of our Restaurant Support Centre in Central London, a minimum of 2 days per week in the RSC is required. With strong understanding of digital customer journeys, segmentation, personalizatio

Harrison Scott Associates is seeking a Head of Client Services to lead a large team and define customer experience strategies. This is a unique opportunity to influence customer experience at a board level within a successful business. This high-impact role requires a proven track record in customer

Warrington Housing Association is seeking a Head of Housing & Customer Service to oversee housing management and customer engagement. The successful candidate will lead a team to ensure effective service delivery while maintaining partnerships with key stakeholders.