Head of customer success jobs in LoughtonCreate job alerts

As part of the ambitious Student Support and Wellbeing Directorate, the Student Engagement and Success Team supports students to overcome any non-academic challenges they face during their time at the University through the creation and delivery of institution-wide events, 1:1 support, and mentoring

We are seeking a driven, commercially minded Head of Content to lead the production of high-level conferences within the insurance industry. This is an exciting opportunity to take ownership of a fast-growing portfolio of B2B events, shaping the agenda, securing top-tier speakers, and delivering tim

A local government authority is seeking an experienced Head of Customer Services & Quality to lead the establishment of a new service within Tenancy Services.

As the Head of Customer Success, you will be the ultimate advocate for the function, working across all customer segments - from SMB to Enterprise - to ensure the value and scope of Customer Success are understood and championed internally. Hire, lead, mentor, and inspire a growing team of Customer

Head of Digital Customer Success, Digital CS Manager, Scaled Success Lead, Customer Success Operations Manager, Digital Experience Manager, Customer Engagement Lead, CS Enablement Manager, Lifecycle Marketing Manager, or Senior CSM owning digital programmes. Head of Customer Success (Digital Program

In a nutshell, the Head Of Customer Marketing will be our loyalty champion, responsible for giving customers the best possible user journeys as they onboard, getting them what they need once signed up, and driving commercial performance. The Head Of Customer Marketing / CRM is a key role to help ach

A leading technology company in the United Kingdom is seeking a Head of Customer Engineering to lead a high-performing technical team specializing in advanced wireless network solutions. The successful candidate will shape the customer journey from pre-sales to deployment, ensuring scalable commerci

Customer Success Principles : Strong knowledge of best practices in customer success to enhance the levels of customer engagement to deliver high satisfaction and retention rates. Customer lifecycle : Experienced in understanding operational challenges for customer success managers and work through

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. This is a job that we are recruiting for on behalf of one of our customers.

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. Lead and scale the entire Customer Success function, transforming it into a growth driver. Own and implement the Customer Success strategy, building scalable playbooks and frameworks.

Community values and partnership are at the heart of what we do and we are all immensely proud to be part of this successful school. The role will include having overall strategic responsibility for administration, customer service, and marketing and providing professional and efficient support to t

Working in a startup means that things often change and we adapt to the growing and changing needs of the business, yet our primary focus remains the same - maintaining a world‑class customer support experience and ensuring customers get the most out of Vita Mojo’s products and services. You wil

As the Head of Customer Success, you will be the ultimate advocate for the function, working across all customer segments - from SMB to Enterprise - to ensure the value and scope of Customer Success are understood and championed internally. Proven experience leading and scaling Customer Success func

The successful candidate will be an experienced sales and customer success leader with a passion for team development, a structured and proactive approach, and the ability to influence both customers and internal stakeholders. Proven experience in a Head of Customer Success or Sales Leadership role,

A rapidly growing FinTech firm in Greater London is seeking a Head of Customer Service to lead its customer service team across the UK and Europe. This role offers a competitive salary and performance bonuses, alongside benefits like private medical insurance and enhanced parental leave. The ideal c

A leading premium alcohol retailer in London seeks a Head of Customer Marketing to drive retention and monetization. You will manage customer journeys, develop strategies, and work closely with various departments to enhance commercial performance. The position offers hybrid working, flexible hours,

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. Experience of managing a small Customer Success o

Are you an experienced Customer Service leader looking to make your mark in one of Europe's fastest-growing FinTechs? This rapidly expanding, award-winning company is seeking a Head of Customer Service to lead and scale its multi-market operations across the UK and Europe. Head of Customer Service -

The successful candidate will report to the Global Head of Sales and play a vital role in influencing revenue stability and customer lifetime value. Position: Head of Customer Retention (Senior Director) – Full‑time – London, United Kingdom – The Economist Group – Industry: Newspaper Publi

This hybrid position encourages a balance between office work and remote flexibility. A major financial technology company in London is seeking a transformative leader for their Client Success function. The ideal candidate will have over 15 years of experience in the fintech sector, mastering strate

Head of Customer Success – with strong progression to director level. Customer Success experience in the hospitality space. Customer Service and Business Development.

As Head of Customer Success you will be looking after your own clients, whilst also managing a team of 3 more junior Customer Success Execs for one of their flagship brands. The Role of Head of Customer Success. Requirements for this Head of Customer Success position.

We are looking for an experienced Head of Customer Services & Quality to set up and lead this brand new service within Tenancy Services, following a recent service review. Head of Customer Services & Quality – Tenancy Services. Head of Customer Services & Quality – Tenancy Services.

A leading SaaS company in London is looking for a Head of Customer Success for EMEA to enhance product adoption and manage a team across the region. The candidate will engage with executive customers and oversee the success organization to meet NDR targets. Ideal applicants should have extensive exp

We are recruiting for a Head of Customer Engineering to lead a high‑performing technical team at a market‑leading technology company specialising in advanced wireless network solutions for mobility, transport, and defence applications. Head of Customer Engineering | South West England | Hybrid W

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. Champion Our Customer:

As the Head of Customer Success, you will be part of an exciting new service launch in Corpay Complete, building the customer success function and team from the ground up. As Head of Customer Success you will be expected to work in a hybrid office environment. You will bring knowledge and expertise

They have been established since 2017 and have a headcount of 80 staff. This role is to manage a team of five Engineers who work in the SOC team. You will be responsible for managing and developing a team of SOC analysts.

The successful candidate will report to the Global Head of Sales and play a vital role in influencing revenue stability and customer lifetime value. This is a critical leadership role within the Economist Enterprise Sales and Customer Success organisation, based in our London office. Lead, coach, an

This strategic yet practical role will oversee the development of a B2B customer success operation, collaborating with mission-driven entities such as non-profits and academic institutions to deliver value through innovative, technology-enabled solutions. This globally active company is entering a t

A leading software solutions provider in Greater London is looking for a Head of Support to lead their customer support team. This full-time role requires excellent leadership and communication skills, along with experience in customer support within technology-driven environments.

Head of Customer SuccessWe are assisting a mission-focused, privately supported organisation in the online commerce sector, dedicated to balancing growth with positive societal and environmental outcomes. This strategic yet practical role will oversee the development of a B2B customer success operat

The position offers a competitive salary range of £80,000-90,000, along with benefits such as holidays and pension. In this role, you will manage a team of SOC analysts, ensuring effective security solutions tailored to client needs. A multiple award-winning Managed Security Services Provider in th

We are looking for an experienced Head of Customer Services & Quality to set up and lead this brand new service within Tenancy Services, following a recent service review. Head of Customer Services & Quality – Tenancy Services. Use strong understanding of housing management, project management and

To be successful in this role, you'll have an expert understanding of the CCM environment, a familiarity of industry best practices and an awareness of key external stakeholders. Join us as our Head of Customer Communications Management, Centre of Expertise. The role of customer communications has n

We are searching for an outgoing, proactive, Head of Customer Service Operations who cares passionately about the experience that our customers receive. This position reports into the Customer Love Director and is one of the most important roles in the Customer Love Leadership Team. Manage and take

Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business. A track record of successfully leading and scaling similar functions, including but

A renowned houseware brand seeks an experienced Head of Consumer Care in Greater London. This role focuses on shaping a consumer-centric experience across all stages of the customer journey. Candidates should have strong leadership abilities, a data-driven mindset, and expertise in customer engageme

A growing startup in the insurance tech sector is seeking a Customer Account Manager to lead the client success team. This role offers an inspiring working atmosphere with market-competitive compensation and unlimited growth potential. Responsibilities include managing performance and building proce

Customer Success Principles : Strong knowledge of best practices in customer success to enhance the levels of customer engagement to deliver high satisfaction and retention rates. Customer lifecycle : Experienced in understanding operational challenges for customer success managers and work through

Reporting to three team leader managers and a Complaints Specialist, the role will liaise with the Head of Sales, Service, and Operations to drive operational improvements in the customer service merchant communication funnel, and work with key stakeholders such as the VP of Product and the Head of

A local government authority is seeking an experienced Head of Customer Services & Quality to lead the establishment of a new service within Tenancy Services.

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. Proven people leader in

Head of Customer Services & Quality – Tenancy Services. Head of Customer Services & Quality – Tenancy Services. We are looking for an experienced Head of Customer Services & Quality to set up and lead this brand new service within Tenancy Services, following a recent service review.

A leading provider of financial technology solutions in the UK is seeking a Manager of Customer Success to lead a team focused on optimizing customer experiences and driving retention. The ideal candidate will have 5 years of experience in Customer Success within a SaaS environment, with strong lead

As Head of Customer Experience you will lead the development and operational delivery of catering, housekeeping and hospitality services across a growing portfolio of care homes. We are recruiting for a newly created Head of Customer Experience role with a growing, luxury care provider specialising

Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business. A track record of successfully leading and scaling similar functions, including but

A global financial services leader in the UK seeks a Customer Success Director to spearhead customer success initiatives. This role involves developing strategies for customer engagement, managing onboarding, and promoting customer health metrics. Candidates need advanced experience in customer succ