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Inline with the next exciting stage of growth, MKI MIYUKI ZOKU are looking for a Head of Operations will lead the full operational infrastructure at MKI, reporting into the CEO. This is a leadership role responsible for leading the brand’s operational engine (warehouse, fulfilment, logistics, supply chain, systems, and customer experience), ensuring it operates seamlessly, efficiently, and at a level that supports sustained domestic and international growth. Working closely with the CEO, this role will design, lead, and continuously improve the systems, processes, and partnerships that underpin MKI’s commercial performance and customer experience. WAREHOUSE & FULFILMENT The Head of Operations will own the end-to-end warehouse and fulfilment operations including: • Leading and directing MKI’s on-site warehouse and fulfilment function, ensuring accuracy, efficiency, and best-in-class operational standards., • Growing the current scalable fulfilment model to support continued growth across DTC and B2B., • Oversee the warehouse team’s performance, capacity planning, and continuous improvement initiatives. FORECASTING & STOCK MANAGEMENT Working in collaboration with the sales team on inventory planning across DTC channels, including: • Analysing stock movement and sell-through to anticipate gaps or overstock, ensuring optimal inventory levels and business continuity., • Partnering closely with sales, ecommerce, and marketing teams to align forecasts with campaigns, launches, and wholesale commitments., • Use of data-led forecasting to inform buy quantities, launch volumes, and long-term growth planning. LOGISTICS & SUPPLY CHAIN Once product is approved for production, this role will lead on the ownership of the supply chain, areas of responsibility include: • Management of shipping from all countries of origin, including negotiating freight rates and ensuring cost efficiency and reliability., • Building and maintaining strong and productive relationships with freight forwarders, couriers, and logistics partners., • Aligning logistics planning with production timelines, wholesale partner delivery schedules, and international expansion requirements. CUSTOMER EXPERIENCE To ensure a seamless operational infrastructure, this role will manage the customer experience department including: • Management of the customer experience team., • Delivery and maintenance of standards across fulfilment, returns, and customer support., • Implementation and management of customer service platforms and tools to improve response times, insight, and service quality., • Drive operational improvements and enhance brand perception., • Working closely with e-commerce and marketing teams to ensure operational excellence supports commercial and brand objectives. SYSTEMS & INFRASTRUCTURE Ownership of all operational systems, including inventory management, warehouse systems and reporting tools to: • Identify and implement physical and digital improvements to increase accuracy, visibility, and control., • Ensure the operational infrastructure remains scalable, robust, and fit for purpose as the brand scales. STRATEGIC GROWTH & INTERNATIONAL Working alongside the CEO to support MKI’s expansion and operational management into new marketplaces including: • Ensure operational readiness for new territories, partners, and fulfilment models., • Working in collaboration with the wider teams to provide operational insights to inform strategic and commercial decisions., • Identify systems, processes, and partnerships required to support global scale. ATTRIBUTES • At least 7 years’ experience in warehousing, logistics, and operations., • Currently holds a senior operational role., • Experience in fashion is highly desirable, but not essential., • Strategic operational leader with a hands-on approach, looking for a role to shape and optimise end-to-end business operations., • Calm, decisive, and solutions-focused under pressure., • Commercially astute, with deep expertise in forecasting, inventory management, and operational efficiency., • Structured, detail-oriented, and systems-driven., • Confident communicator and collaborative leader, with a track record of developing teams and growing operational capabilities. KEY CONSIDERATIONS Before applying for the role, consider the following: • The role requires being on-site Monday–Friday., • MKI HQ is based in Bingley, West Yorkshire, so candidates must be able to commute or relocate as needed. RECRUITMENT PROCESS Stage 1: Initial Screening Call · A brief conversation with the HR representative to review your experience, motivations, suitability for the role and business fit. This is an opportunity to discuss your career achievements, ask questions and ensure alignment with MKI’s operational ambitions. Stage 2: Onsite Leadership Meeting · A face-to-face meeting at MKI HQ with the CEO to explore your operational leadership experience, strategic thinking, and approach to managing complex, multi-functional operations. Stage 3: Operational Assessment Task · A practical exercise designed to evaluate your problem-solving, forecasting, and decision-making capabilities, presented back to the CEO. To apply, please email your CV and covering letter to – applications close 6th March 2026.

About Creode We're a digital marketing agency specialising in financial services. We partner with financial services brands that want to challenge the market and grow - from building societies to FinTechs - helping them compete and win through smart strategy, effective campaigns, and websites that perform. We're a team of specialists who value accountability, problem-solving, and impact. We're investing in proprietary tech which supports our clients and streamlines delivery, and we're integrating AI into our workflows. This means we can focus on what matters: delivering excellent work for clients who trust us with their digital presence and marketing messaging. The role We're looking for a Client Delivery Manager to own the day-to-day relationship with our digital clients, ensuring smooth delivery of website updates, enhancements, and support work, as well as managing full website builds. This isn't a strategic account management role, nor is it a traditional project management position. It's the crucial operational layer between clients and our technical team - someone who keeps work flowing, problems solved, and clients confident that we've got things in hand. You'll manage a mixed portfolio: some clients have just a few hours of ad hoc work each month, others have larger ongoing requirements. Most communication is via email, but you'll need to be comfortable picking up the phone when it matters. You won't be working in isolation. Our development team are here to support you with technical queries and will handle the complex technical work directly. Your job is to understand enough to ask the right questions, brief work clearly, and know when to bring others into client conversations. What matters is that you're curious enough to learn, confident enough to ask questions, and collaborative enough to know when to bring in technical expertise. This role reports to Emma Severn, Account Director. What you'll be doingClient relationship management • Proactively manage retainer utilisation - tracking hours, flagging issues, and suggesting ways clients can get value from their allocation, • Send regular reports showing what's been delivered and what's remaining, • Conduct regular check-ins with clients to prioritise work and maintain relationships, • Be the first point of contact for queries and requests, • Testing work to ensure it is error free before sending it back to the clientDelivery coordination, • Turn client briefs into clear, actionable tickets for developers and designers, • Use approved AI tools to streamline workflows, aid document creation, and improve communications, • Coordinate work across the team and attend stand-ups to stay on top of what's in flight, • Ensure developers are properly briefed and clients are updated when work is completedCommercial accuracy, • Manage invoicing in Xero with meticulous attention to detail, • Track project budgets and flag early when work is trending over budget, • Build towards autonomy in quoting additional workProblem ownership, • When something goes wrong, own it - don't pass it to the client to solve, • Bring solutions, not problems, • Show empathy and urgency when clients are stuckWhat we're looking forEssential:, • 2-3 years' experience in a client-facing role (agency, web development, or similar), • Genuine interest in digital and websites - conceptual understanding of WordPress, plugins, APIs, and web architecture, • Excellent written and verbal communication, • Proficiency with AI tools for writing, research and planning, • Obsessive attention to detail, especially around invoicing and commitments, • Proactive mindset - you spot problems before they become crises, • Genuine people skills and curiosity about clients and their challenges, • Enthusiastic, positive outlook, you bring good energy to your team and clients, • A team player who celebrates shared wins and supports others when things get busy, • Takes pride in doing things properly, not just quicklyDesirable:, • Familiarity with WordPress, • Experience with Xero or similar accounting software, • Understanding of retainer-based client relationships, • Clients consistently using their retainer hours effectively, • Accurate invoicing that maintains strong client relationships, • Smooth coordination between clients and the technical team, • Proactive identification and resolution of issues before they escalate, • Strong working relationships with clients built on trust and reliabilityWhat we offer, • Hybrid working: Tuesday and Wednesday in the office (moving to Tuesday, Wednesday, and Thursday), • Holiday: 25 days plus bank holidays, • Benefits: Private healthcare, pension contribution, performance-related bonus scheme, • Development: Professional development budget and training support, • Clients: Work with interesting financial services brands (building societies, fintechs, insurance, wealth management), • Team: Small team environment where you can make a genuine impact, • Take responsibility for outcomes, not just outputs, • See the bigger picture - budget, timeline, goals, • Communicate with honesty and transparency, • When things go wrong, we fix themSolve Problems, • Clients need solutions, not just services, • Use insight and experience to find opportunities, • Bring answers, not just questions, • Tackle challenges head-onHave Impact, • Focus on work that moves the needle, • Measure what matters, • Build client success and agency reputation, • Contribute to team and business growthGrow Our People, • Invest in learning, development, and clear career paths, • Give feedback with honesty, kindness, and intent to improve, • Create an inclusive, supportive, and high-performing environment, • Champion diversity of thinking, backgrounds, and experienceShow Up for Each Other, • Value people over process, always, • Foster trust, psychological safety, and collaboration, • Support wellbeing, balance, and long-term sustainability, • Take care of each other, especially when things get toughGive Back, • We're part of something bigger than ourselves, • Support communities where we work and live, • Use our skills to create a positive social impact, • Champion causes and organisations that align with our values Living our values In client work: Our values drive every client interaction - from taking ownership of project outcomes to solving complex challenges and ensuring every piece of work delivers measurable impact. In team culture: These aren't just words on a page. They define how we collaborate, communicate, and support each other. Every team member contributes to living these values daily. In growth: Our commitment to these values helps us grow as individuals and as an agency. They guide our decisions, shape our culture, and drive our success. How to apply Send your CV and a cover letter to explaining: • Why this role appeals to you specifically (not just "I'm passionate about digital"), • An example of a time you proactively solved a client problem before it escalated Questions about the role? Contact Emma Severn at Creode is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Focus 5 Recruitment are looking to recruit a Head of Digital Marketing for one of the fastest growing digital B2C brands in the UK. As Head of Digital Marketing, you will be responsible for owning their digital and ecommerce marketing strategy across different brands. Key Responsibilities for the He

Focus 5 Recruitment are looking to recruit a Head of Digital Marketing for one of the fastest growing digital B2C brands in the UK. As Head of Digital Marketing, you will be responsible for owning their digital and ecommerce marketing strategy across different brands. Manage and mentor a team of dig

A growing digital marketing firm in Leeds is seeking a Head of Digital Marketing. Ideal candidates should have experience in team management, a strong digital marketing background, and excellent communication skills. This is an office-based position with high growth potential and perks like team out

Senior eCommerce Executive Leeds Up to £45,000 What this role offers: Structured career progression Variety Autonomy Flexibility Who we are looking for: A senior level, experienced eCommerce Executive OR an eCommerce Manager. And Someone who has broad experience across the 3 main pillars of eCommerce: 1. Systems and tech having knowledge of eCommerce apps and platforms and being involved in migration or integration projects 2. Digital marketing understanding the different channels such as PPC and SEO and how they compliment your eCommerce efforts and having enough digital knowledge to be able to advise businesses what they need to do to get results 3. Trading experience think P&L, product set ups, different marketplaces such as Amazon, daily trading and reporting The company: An ever growing, multi-award winning, full service agency, based out of ultra modern offices in the very centre of Leeds. They offer hybrid working with a minimum requirement for two office days each week, they are a hop, skip and a jump from Leeds train station and they have a large benefits package which includes regular pay reviews and over 25 days of annual leave with the bank holidays on top. The role will have two main areas of focus: 60% Firstly, the hands-on eCommerce side, working with clients to set a strategy and driving daily trade figures banner changes, campaign based landing pages, P&L management etc. 40% Secondly, acting as consultant, doing full digital audits of businesses and advising Founders, CEOs and in-house eCommerce teams on highlighted growth opportunities. Working with different teams across the agency to look at all core digital marketing channels and the on-site user experience and producing a report to show the findings of all contributors. Advising on and managing any platform or app changes or required integrations alongside the agencys tech team. Were looking for a senior eCommerce Executive who is ready to step up into the role of eCommerce Manager straight away, with their eyes set on further promotion to a Head of role in near future what an opportunity. If thats you and youve got the broad eCommerce experience my client is looking for, please submit your CV straight away roles like this dont come around very often. TPBN1_UKTJ