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Head of Resident Services Richmond Borough £50k per annum Full time, permanent - Monday - Friday 8:30 - 5pm ENB are supporting a charity who are seeking an experienced and compassionate Head of Resident Services, to join them in a new role created to lead the delivery of resident welfare, housing management and community engagement across their communities. Reporting directly to the Chief Executive, this is a senior leadership role with responsibility for shaping and delivering the Charity's welfare and community strategy, leading a dedicated team of Scheme Managers and ensuring residents enjoy a safe, supportive and fulfilling environment in which to live independently. This is a unique opportunity to combine strategic leadership with meaningful community impact in an organisation committed to enhancing the lives of elderly people. About the Role As Head of Resident Services, your role will be to provide leadership across their estates, overseeing the resident journey from application through to departure and championing initiatives that promote wellbeing, inclusion and community participation. You will work closely with the Chief Executive, Trustees, residents, external agencies, and partner organisations to ensure the highest standards of resident support, safeguarding, housing managementand community engagement. Key responsibilities day to day: • Lead, mentor and develop a team of Scheme Managers across multiple scheme locations, • Manage staffing rotas, holiday cover and out of hours arrangements., • Monitor performance, compliance, resident support standards and operational effectiveness., • Support the development and implementation of the Charity's welfare and community strategy., • Act as a senior point of contact for complex resident welfare and safeguarding matters., • Work collaboratively with health, social care and statutory agencies to support resident wellbeing., • Lead initiatives that reduce social isolation and encourage community participation., • Oversee a varied programme of resident activities, events and community celebrations., • Manage resident communications, newsletters, forums and engagement initiatives., • Oversee the end to end resident process, including applications, assessments, allocations, move-ins and departures., • Support residents with housing-related matters, benefits, utilities and access to external services., • Oversee resident welfare reporting and policy compliance., • Support the review and development of welfare, safeguarding and housing management policies., • Support the administration and development of the Charity's grant funding programmes., • Build and maintain relationships with local organisations and community partners. What are we looking for? We're looking for an experienced leader, somebody who is passionate about supporting elderly people and building strong communities. You could be somebody who has worked within a care home setting, housing setting, directly with residents or tenants from afar. You will need: • Experience within sheltered housing, supported housing, social care, or a similar resident focused environment, • Experience managing and developing teams, • Strong knowledge of safeguarding vulnerable adults and partnership working with statutory agencies, • Understanding of adult social care systems, welfare benefits and housing support services, • Excellent communication, organisational and stakeholder management skills, • A genuine commitment to helping older people live independently, safely and with dignity Additional Information • Enhanced DBS check will be required., • Occasional out of hours working may be required only in emergency situations.

Planner/Administrator £32,024 Full Time Based in Feltham Mon – Friday – 40 hour week - Hybrid About Lampton Group Lampton Group was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council. We are established as a business that has a social heart with a commercial head that delivers outstanding services across the Borough. We are made up of five distinct service business areas: About the Job To deliver an effective planning and administrative function supporting maintenance, planned works, repairs and property-related services. The postholder will coordinate workforce scheduling, manage operational systems, and act as a key liaison between residents, clients, contractors, suppliers and internal teams to ensure that all works are delivered on time, efficiently and to a high standard of customer satisfaction. The role is pivotal in ensuring seamless service delivery through proactive scheduling, effective communication, strong organisational skills and continuous improvement of processes. Key Responsibilities: - Utilise IT systems to create and manage job orders, schedule appointments, and maintain workforce diaries. Implement dynamic work scheduling, planning activities in advance and adjusting in real time to maintain productivity and meet performance targets. Ensure operatives have a full and balanced workload, reallocating work where required and integrating emergency and urgent repairs. Monitor team and trade capacity to ensure emergency, urgent and routine works are delivered within target timescales. Arrange follow-on works for multi-trade jobs, ensuring clear communication with residents regarding duration and appointments. Follow up out-of-hours emergencies to ensure completion information is recorded and further works arranged where required. Support pre-inspection and post-inspection diary management for maintenance officers and supervisors. Communication & Customer Service Act as first point of contact for residents, leaseholders, clients, suppliers and contractors. Provide clear, accurate and timely information regarding job status and appointments. Proactively contact residents to reschedule appointments where required and minimise appointment failures. Maintain active communication with field operatives to resolve disruptions and prevent unproductive time. Assist in responding to complaints, councillor enquiries and service-related queries. Deliver a consistently high standard of customer care aligned to organisational values. Administration & Systems Maintain and update electronic and manual systems including job orders, status changes, variations and appointment amendments. Prepare project files and documentation prior to commencement of works. Support onboarding of third-party contractors and suppliers in line with procurement procedures. Provide administrative support to meetings, projects and operational activities. Ensure compliance with Health & Safety regulations and company policies Support organisational change initiatives within the planning and administration function. Performance & Continuous Improvement Identify risks to service delivery early and escalate where appropriate. Monitor scheduling performance and contribute to achieving 100% on-the-day completion targets. Suggest improvements and innovations to enhance operational efficiency. Work collaboratively across departments to ensure cohesive processes and service excellence. Undertake any duties consistent with the objectives of the role. Previous Experience and Skills Required: Essential Proven experience in work planning, scheduling or project administration within a maintenance or property environment. Experience using scheduling tools and IT systems to manage diaries and workforce activity. Strong customer service experience within a fast-paced environment. Excellent IT skills including MS Office (Word, Excel) and relevant planning software. Ability to prioritise workload and work under pressure while maintaining accuracy. Strong communication skills (written and verbal).Desirable Experience within a social housing repairs environment. Understanding of construction trades, materials and maintenance processes. Knowledge of systems used in housing repairs and maintenance. Awareness of relevant building and housing regulations (e.g., Decent Homes Standard, H&S, Fire Safety, Asbestos). Relevant vocational qualification (Apprenticeship / NVQ Level 2–3 or equivalent experience). Personal Attributes Highly organised with strong attention to detail. Solution-focused and analytical approach to problem solving. Self-motivated with ability to work independently and as part of a team. Professional, resilient and adaptable. Committed to continuous learning and service improvement. Demonstrates integrity, fairness and commitment to equality and inclusion In return Lampton Group will offer you We offer annual pay reviews and incremental pay increases 23 days holiday allowance, plus bank holidays Free gym membership Enhanced Maternity and Paternity leave and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

The Compliance & Safety Team at JRHT has undertaken a strategic plan for enhanced growth to support legislative changes in the housing sector to future proof the safety of our customers. Senior leadership Head of Service position for the Compliance and H&S teams for 2,500 properties across Y

Current or recent experience as Head of Finance (Housing). A fantastic opportunity has arisen to join this London Borough as their permanent Head of Finance Business Partnering - Housing. You will lead the Housing Finance Business Partnering function, supporting senior stakeholders across General Fu

Responsible for all legislative and regulatory aspects of the Council’s housing services, including housing landlord services, housing needs & homelessness, private sector housing & housing standards, allocations/lettings and resident engagement and customer experience. Strong understanding of soc

Head of Department – Housing Solicitor. Manage a modest caseload of housing matters. Strong knowledge of housing matters, including possession proceedings, homelessness, disrepair, and unlawful eviction.

Head of Communications and Channels. Degree-level education or equivalent professional experience; relevant communications qualifications desira. Lead the development and implementation of communications and channel strategies across digital, print, internal and external platfor.

Head of Programme & Systems (Development) Salary : £94,385 + £4,936 salary supplement + excellent benefits Location : Wooburn Green, High Wycombe OR Letchworth Garden City Hybrid working : A minimum of 2 days per week in the office, 3 days per week from home Contract : Permanent Hours : 37 hours p

We’ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800. We have a new opportunity for a Head of Data, Planning and Performance to lead our newly created data, performance and planning team. We are pleased t

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. Head of Asset Intelligence - Housing. Success in this role will not be measured by the quality of reporting, but by the quality of decisions.

As Head of Housing, you will be the Council’s lead housing professional, responsible for the strategic direction, performance recovery and transformation of all Housing Services, with a particular focus on delivering sustained compliance with the Consumer Standards, embedding a culture of assuranc

Closing date for applications is 6th April, but we encourage early applications, as we may close the advert ahead of the advertised closing date if we receive a high volume of interest. Head of Occupational Health and Safety. Occupational Health and Safety function, including H&S managers and specia

LR Legal Recruitment is seeking a Head of Department – Housing Solicitor in East London. The successful candidate will lead the Housing Team, oversee departmental growth, and manage a modest caseload of housing matters. The role offers a salary of £85,000 per annum and opportunities for strategic

PHOENIX COMMUNITY HOUSING is seeking a Head of Data, Planning and Performance to lead a new team. Successful candidates will have excellent data management abilities and housing sector experience.

A well-established building contractor in SE London is seeking a Head of Planned Maintenance to lead the division. The successful candidate will have experience in tendering and contract management, with a background in managing Planned Maintenance contracts for Housing Associations.

Weaver Vale Housing Trust is seeking a Head of Finance Business Partnering to manage the Finance Business Partner team and support budget holders. Benefits include generous holidays, a pension scheme with 12% employer contributions, and opportunities for continuous professional development.

ORWELL HOUSING ASSOCIATION is seeking a Head of Repairs and Estates to lead and develop the Repairs & Maintenance and Estate Services teams. The ideal candidate will have strong experience in repairs and maintenance, with technical knowledge of building safety regulations and proven leadership skill

The Ministry of Housing, Communities & Local Government is searching for a Head of Financial Reporting to lead financial accounting and reporting functions. The ideal candidate will have extensive experience in public sector financial reporting and hold a professional accountancy qualification.

An outline of your responsibilities as Head of Commercial. Our Head of Commercial is a senior role in our business, fundamentally you are responsible for driving commercial performance across our Housing Partnerships portfolio, operating on a nationwide basis. Head of Commercial- Housing Partnership

A well-known London based main contractor, who also deliver spec housing, is currently looking to secure a Head of Design & Technical on a 12 Month FTC. This company originally made its name within the industry for delivering new build social housing schemes, but in recent times has started producin

A leading housing organization is seeking a Head of Occupational Health and Safety to inspire a high-performing team and drive strategic health and safety initiatives. This position is predominantly home-based with travel required to offices in Birmingham and Worcester. This pivotal role involves le

A recruitment agency is seeking a Head of Housing on an interim basis for 6-9 months. This hybrid role involves strategic leadership over tenancy services, ensuring compliance with housing legislation, managing frontline teams, and driving service improvement.

This position offers a hybrid working model and a rate of £46. Housing Sustainment Team Manager to lead a team aimed at preventing homelessness in East London.

The Head of Transactions & Partnerships role sits with the Alternative Funding Team at Peabody and is responsible for leading Peabody’s programme of complex property portfolio transactions including stock transfers, disposals of non-core assets, and partnership led arrangements. Possession of an a

This role is responsible for the strategic leadership and operational delivery of tenancy services across the council’s housing stock. Provide senior leadership support to wider housing services and contribute to the council’s broader housing and community objectives. If this role sounds of inte

CHS Group seeks a dynamic Executive Director, Customer Services in Cambridgeshire to lead housing management and enhance customer services. The ideal candidate will possess strong skills in housing legislation and a proven track record in customer-focused culture development, making it an exciting t

We are looking for a strategic and experienced Head of Supported Housing to lead the operational delivery and development of our national supported housing services. Contributing to a programme of investment in supported housing and development of new schemes. This is a leadership role with accounta

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. The ideal candidate will have extensive experience in housing operations and be skilled in risk management and operational oversight. This is a pe

Possession of relevant professional certifications such as the Royal Institution of Chartered Surveyors (RICS), the Institute of Residential Property Management (IRPM) or Association of Residential Letting Agents (ARLA) is desirable but by no means essential. If you possess the necessary skills, qua

Notting Hill Genesis Group seeks a Head of Legal (Litigation) to provide expert litigation services across housing management. The ideal candidate will be a qualified solicitor with at least 5 years of experience, strong leadership skills, and an expert knowledge of housing law and litigation proces

The position offers hybrid work conditions and a compelling salary of £80,000 with additional benefits. Zebra People is seeking an experienced Lead UX Designer for a strategic housing solution project in Greater London. The role involves leadership of a team, designing user experiences, and conduct

Morgan Law seeks an experienced Head of Finance Business Partnering in Greater London to provide expert financial advice and support senior management in strategic decision-making. This permanent role offers a competitive salary of £79K-£85K with hybrid working options. You will lead the Housing F

There is a critical lack of affordable housing across the UK, affecting the most vulnerable people in our community. You are responsible for the day‑to‑day performance of housing services across PPHA, ensuring customers receive safe, compliant and well‑managed homes from move‑in through long

Adecco is seeking a dynamic Director of Housing Environment and Communities to lead transformational change in housing services. The ideal candidate will have substantial executive-level management experience, recognised professional qualifications, and a proven track record in property management.

Leadership and management of a complex, demand-led multidisciplinary Homeless Prevention and Housing Allocations Service delivering creative and innovative solutions to resolve housing issues for our residents. The post holder will be the Council’s leading expert on homelessness and housing legisl

Newlon Housing Trust in London seeks a seasoned professional to manage the Income, Service Charge, Investigation, and Financial Inclusion Teams. The ideal candidate has substantial experience in senior management, strong leadership skills, and a solid understanding of debt recovery. The position off

Aatom Recruitment is seeking a leader for a multidisciplinary Homeless Prevention and Housing Allocations Service in Greater London. The role involves developing and implementing policies to address housing issues, ensuring services are effective and funds are well used. The successful candidate wil

Tempest Resourcing Limited is seeking a Head of Resident Services for a Housing Association in East London. The ideal candidate will possess significant experience managing teams, contractor performance, and service improvement within a social housing context, contributing to high-quality resident s

Your knowledge of housing legislation, regulatory expectations, and best practice in modern omni‑channel contact environments will ensure the service remains compliant, forward‑thinking and responsive to residents’ needs. This is an exciting opportunity to shape the future of customer engageme

This role takes full ownership of a Residential / Social Housing management unit with a £30m+ portfolio (c. Track record of running large portfolios of works with full operational and commercial accountability. A senior leadership opportunity for someone who knows how to run large, complex social h

Head of Financial Planning & Reporting (Deputy CFO) | Sale / Hybrid | £72,029 - £87,330 | Excellent Benefits. We are delighted to be partnering with Emmaus Catholic Academy Trust in the search for a Head of Financial Planning & Reporting (Deputy CFO). Shape the financial future of one of the North

A social impact real estate company seeks a Head of Partnerships in London, focused on securing partnerships to expand their Seahorse platform. The ideal candidate will have a strong understanding of supported housing and experience in business development. Responsibilities include building relation

Head of Commercial in the Midlands or North West region. In this senior role, you will drive commercial performance across Housing Partnerships, managing contracts and relationships nationwide. You will need experience in a senior leadership position in social housing or construction, along with exc

If so, we have an exciting opportunity for a Head of Financial Reporting to join our team at the Ministry of Housing, Communities and Local Government (MHCLG) and we'd love to hear from you!. The postholder will lead the Financial Reporting function, take strategic ownership of statutory accounts an

A fantastic opportunity has arisen to join this London Borough as their permanent Head of Finance Business Partnering – Housing. Current or recent experience as Head of Finance (Housing). To be considered for the role you will need to be an experienced housing finance professional with a passion f

Council’s housing growth agenda, helping to deliver the right homes in the right places to meet the needs of our residents. Oversee the development and delivery of housing projects from early concept through to completion, including business cases, funding and partnerships. This includes market an

PA Housing is seeking a Head of Service Delivery - DLO to lead the transformation of our Midlands Direct Labour Organisation service. We offer competitive salaries and an excellent range of benefits including flexible working, health initiatives, and employee discounts.