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Job Description: Customer Success and Support Analyst at everyLIFE Technologies \n \n Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. \n \n Position Type: Permanent \n Location: Hybrid: Farnborough head office and Remote \n Benefits: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’ \n Working Hours: Full time \n Start date: ASAP \n Reporting to: Head of Customer Experience \n \n We are rapidly expanding our team and looking for a full-time Customer Success and Support Analyst to support our growing customer base. \n The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service. \n \n About the role \n This is a fast-paced, customer-facing support role where you will work across multiple channels, with a strong focus on telephone-based support. \n You will spend a significant portion of your time speaking directly with customers, helping them resolve issues in real time, guiding them through workflows, and ensuring they get the most value from our products. Confidence and clarity on the phone are essential. \n You will: \n\n • Deliver high-quality customer support across email, in-product chat, and telephone, with phone support as a core part of the role\n, • Confidently handle a high volume of inbound and outbound customer calls, including troubleshooting issues and guiding users step-by-step through solutions\n, • Ensure customers receive an easy, memorable, and valued service across all touchpoints\n, • Seek to understand how customers use our products, and proactively offer guidance to help them get the best value\n, • Troubleshoot issues live with customers, often in real-time over the phone\n, • Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries\n, • Provide emergency support out of hours on a rotational basis (after initial onboarding period)\n, • Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems\n, • Work with connected technology providers to effectively implement integrated solutions or solve problems affecting customers\n, • Research and interpret application log files and user behaviour to help diagnose issues\n, • Document and share workarounds or key steps via our Help and Support Centre and with wider customer-facing teams\n, • Use software such as Intercom, Aircall, Confluence, Jira, Kibana, Postman and Bugfender, as well as Microsoft suite of products\n\n \n You have: \n\n • Proven experience in a customer-facing role with regular telephone-based support (e.g. contact centre, service desk, or high-volume support environment)\n, • At least 1–2 years’ experience handling customer support via telephone in a fast-paced environment\n, • Strong verbal communication skills, with the ability to build rapport quickly, control conversations, and explain technical concepts clearly over the phone\n, • Experience handling challenging conversations and confidently de-escalating frustrated customers\n, • The skillset to follow up with customers and deliver timely updates on tickets and cases\n, • Experience of working in a high-performing, busy team\n, • A logical approach, with good judgment to ensure the appropriate customer outcome\n, • Initiative to resolve customer issues and provide an exceptional service\n, • The ability to manage a varied workload\n, • A desire to increase your technical knowledge\n, • Willingness to contribute ideas, innovation and team spirit\n\n \n You may have: \n\n • Experience or interest in the Care industry\n, • An inclination to keep up with developments in technology and social care\n, • Experience using Salesforce, Intercom and Jira\n, • An ambition to continuously grow and develop\n\n \n Why join everyLIFE? \n Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you! \n Our mission is to create effective tools and services that release the potential of care teams. \n Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. \n We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day! \n Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do. \n \n Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information. \n \n If you have any questions, or to apply with your CV, please email hr@everylifetechnologies.com \n Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

Senior Embedded Software Engineer (C/C++, Linux, Matlab) Certain Advantage are recruiting on behalf of our underwater technology client for a Senior Embedded Software Engineer with expert C/C++ development skills for Linux based embedded devices and experience in robotics/automotive and sensors. Even better if you can offer experience in the Navigation domain. This is a fantastic opportunity to work in a business developing world leading products, turning research into real world solutions. We’re looking for someone experienced in cross-compiling for different hardware architectures, virtualisation and docker concepts, and who is also competent in development with Matlab. This is an important role in working closely with other team members and technical leads across engineering to plan, develop, test and deliver software for key products, as well as mentor/train more junior staff. Responsibilities are expected to include; • Understanding the deployment of real-time operating systems for low latency sensing, computation and communication., • Designing, developing, and debugging complex embedded systems utilising a broad range of communication protocols and peripherals., • HIL - Hardware in the loop testing, debugging, and validation., • Contribute to architecture concepts, navigation tasks, and development projects as part of a cross-functional engineering team., • Identifying opportunities for software efficiency improvements through code re-use across a varied range of products and projects., • Partnering with other members across the engineering department to enable the fusion of hardware and software; adding value to the customer., • Explaining complex technical concepts to non-technical team members to enable quick decision making within the business., • Mentoring and sharing best practices and latest technical developments with fellow team members. Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.

Our client is a long established and an award-winning law firm providing specialist legal services for multi-national organisations, entrepreneurial businesses and individuals. They are now seeking an experienced Business Development Professional to join their team. You will work closely with the head of department to identify new opportunities within mid-market and global organisations, utilising your excellent interpersonal skills and your flair to growing professional relationships, you will contribute to the firms ongoing growth and success and will be rewarded with a bonus. About the Role • Identify new opportunities and to arrange and lead meetings with the relevant contact(s), • Secure revenue streams with new clients / referral partners, working with the relevant fee earner during the negotiation phase, • Develop and maintain strong relationships with existing clients and referrer base, • Analyse the department and the firms key BD data, identifying areas for growth / improvement, • CRM management and accurate record keeping, • Research key sector events to attend and network, • Advise and train partners and fee earners on BD skills, lead generation, and relationship management, • Collaborate with cross functional teams – Marketing and BD head on department brochures, pitch documents, ensuring they remain up to date and relevant, • You are comfortable in a target driven environment Qualification & Skills • Full UK driving license, • Excellent interpersonal skills with the ability to build and maintain effective relationships., • Adaptable and able to thrive in a fast-paced, dynamic environment., • At least 5 year track record of successful business development, either in a law firm or similar professional services environment, • Proactive approach and results orientated., • Strong communication, presentation and negotiation skills., • Proficient in IT and social media. Benefits • Competitive salary based on experience., • Generous bonus., • Free car parking for your convenience., • Comprehensive benefits package, • Hybrid working

Our client is a long established and an award-winning law firm providing specialist legal services for multi-national organisations, entrepreneurial businesses and individuals. They are now seeking an experienced Business Development Professional to join their team. You will work closely with the head of department to identify new opportunities within mid-market and global organisations, utilising your excellent interpersonal skills and your flair to growing professional relationships, you will contribute to the firms ongoing growth and success and will be rewarded with a bonus. About the Role • Identify new opportunities and to arrange and lead meetings with the relevant contact(s), • Secure revenue streams with new clients / referral partners, working with the relevant fee earner during the negotiation phase, • Develop and maintain strong relationships with existing clients and referrer base, • Analyse the department and the firms key BD data, identifying areas for growth / improvement, • CRM management and accurate record keeping, • Research key sector events to attend and network, • Advise and train partners and fee earners on BD skills, lead generation, and relationship management, • Collaborate with cross functional teams – Marketing and BD head on department brochures, pitch documents, ensuring they remain up to date and relevant, • You are comfortable in a target driven environment Qualification & Skills • Full UK driving license, • Excellent interpersonal skills with the ability to build and maintain effective relationships., • Adaptable and able to thrive in a fast-paced, dynamic environment., • At least 5 year track record of successful business development, either in a law firm or similar professional services environment, • Proactive approach and results orientated., • Strong communication, presentation and negotiation skills., • Proficient in IT and social media. Benefits • Competitive salary based on experience., • Generous bonus., • Free car parking for your convenience., • Comprehensive benefits package, • Hybrid working

As the Head of Global Asset Allocation Research, you will own the research and models that underpin capital market assumptions, portfolio construction, and multi-asset solutions, directly influencing Vanguard’s funds, model portfolios, and retirement offerings. Shape Vanguard’s position about ro

You will run coverage the way a portfolio manager reads a market: watching price action, judging which situations are about to become topical, and directing analysis ahead of the announcement. You will manage and mentor a team of credit analysts in the early years of their careers, working alongside

Head of Behavioral Economics and Retirement Research. Build and lead a multi-disciplinary research team (economists, data scientists, policy researchers). Clear integration of research into client-facing insights and actions.

The Principal Research Scientist for AI Safety will be the driving force behind Faculty's small, high-agency research team, shaping the future of safe AI systems. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. You exhibit stro

Taylor & Francis is seeking a Head of Product Design to drive the design function across our digital ecosystem. Reporting to the VP of Product, you will champion user-centred design, establish a scalable design system, mentor designers, and ensure design impact informs product roadmaps across.

Experience trading or researching European markets — understanding of European exchange microstructure, trading hours, and data landscape. The person who takes this role will have the backing of a mature, profitable US operation and the autonomy to build the European chapter in their own image. Hi

As Head of Labs, you will own the research portfolio, ensure quality, and lead a team of researchers. Grant Thornton UK LLP is building GT Labs as an early-stage function focused on applied research for audit, tax, and advisory. You will partner with Engineering and Product leads, drive high-perform

Core benefits including life assurance of four times salary, income protection of 75% of salary for up to five years, and single private medical insurance cover. As Head of Alternative Investment Research, you will lead a talented team and work closely with colleagues across investment consulting to

My client, who is a leading developer of advanced optical, optomechanical and optoelectronic technologies, is now looking for a Head of R&D to join their growing team based in Oxfordshire. As the Head of R&D, you will manage a small team of engineers focussed on developing camera systems, sensors, t

Wellcome Collection is seeking a Head of Information, Research and Culturally Sensitive Collections to lead the Information, Research and Culturally Sensitive Collections team within the Collections, Research and Digital Directorate, reporting to the Associate Director of Collections and Digital. Th

You will:Lead, mentor and grow the qualitative insight team, including hiring and developmentOwn and evolve the qualitative research offering across key clientsDeliver high-quality qualitative research, remaining hands-on where

The Head of Research & Policy will lead a portfolio of quantitative and qualitative research projects, providing market intelligence, sector analysis, and evidence-based policy recommendations. The role also includes responsibility for managing a high-profile international academic resource, oversee

IGA Talent are working with a well-established private markets advisory business looking to appoint a Head of Private Markets Research. Head of Private Markets Research & Content. It offers the opportunity to become the intellectual and public voice of a growing business, shaping how the firm is per

This is a Head of Qual-level position, responsible for leading and growing the qualitative research capability. You’ll join an in-house agency which operates as a collection of specialist teams, delivering integrated work for major clients, including some key flagship relationships which you will

As the Head of R&D, you will manage a small team of engineers focussed on developing camera systems, sensors, thermal imaging products, optics and optical systems. My client, who is a leading developer of advanced optical, optomechanical and optoelectronic technologies, is now looking for a Head of

As Head of Alternative Investment Research, you will lead a talented team and work closely with colleagues across investment consulting to support clients with high-quality, actionable recommendations. Core benefits including life assurance of four times salary, income protection of 75% of salary fo

Working under the strategic direction of the Chief Scientific Officer (CSO), you will own the day-to-day execution of the R&D programme — managing the research team, coordinating workstreams, maintaining scientific rigour, and ensuring that experimental outputs are translated efficiently into acti

With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Your focus as Care Assistant will be to deliver high standards

Working as part of a supportive team, you will help create a warm and positive environment where relationships matter and people feel truly cared for. The Hazelwell Care Home is part of Care Concern Group, a family owned, market leading care provider with a strong and growing presence across the Uni

As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. This is a casual, part-time role offering fle

Often, these customers may need to share more details than usual to feel understood. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e. If your application is successful, we will provide you with a list of acceptable documents and how you can

As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. This is a casual, part-time role offering fle

An exciting opportunity has arisen for an experienced Project Manager to join a leading global engineering and manufacturing organisation, supporting the delivery of a major international localisation programme. Working alongside a senior programme leader, you'll play a key role in coordinating cros

Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important. The variety of housekeeping and cleaning tasks you carry out will ensure everyone can enjoy a clean, tidy and welcoming environment. In return for your dedication, you'll receive a comp

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that'

Reliable, hardworking and able to work as part of a team.

As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. Keeping the home clean and safe is no small t

Variety of start times and may include weekend work- Representing our clients in a professional and timely manner-On going work with reputable local clients in the area. Benefits of working with Pertemps:. If you are interested in joining our team, please contact Sam at the Basingstoke Office.

Bring us all of that, and you'll have every opportunity to develop your skills further with a range of courses designed to build your confidence in every aspect of your role. In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package

The role offers the opportunity to develop new skills and take on a variety of responsibilities within a dynamic working environment. Carry out pre-delivery inspections (PDI) of equipment prior to dispatch. Previous warehouse experience with a good understanding of goods in/goods out processes.

As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. This is a casual, part-time role offering fle

The Project Manager will be responsible for the end-to-end management of generator and power generation projects, overseeing delivery from contract award through to installation, commissioning, and final client handover. This is an exciting time to join a rapidly growing organisation with significan

We are recruiting experienced Project Managers on behalf of three separate, well-established businesses operating within the point-of-sale sector. Each company specialises in the design, manufacture and rollout of POS and POP solutions for clients across the retail, health and beauty, and cosmetics

Proficiency in financial software and tools. Based at Surrey Research Park, you'll help keep the business running smoothly by providing accurate financial insights and supporting project delivery. Ensure alignment of project costs with overall financial plans and targets.