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About hazelInspired by the hazel branch in the original City of Glasgow crest (of which a stained-glass window can be found at our neighbours AC by Marriott), and the calm feeling of dappled light streaming through tree branches, Hazel brings an escape from the hustle and bustle of daily life. Hazel is the perfect choice for an experience before, during or after a day of shopping, sightseeing or working in Glasgow City Centre Hazel is where people take a moment to appreciate a quiet morning coffee, enjoy a catch up with friends over lunch, or savour a well-deserved dinner and cocktail. Our welcoming, knowledgeable team always look forward to welcoming our customers for a relaxing and enriching experience, time and time again. Find out more about hazel at: Why join hazel? You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family with Marriott Bonvoy Service charges each month Extra days holiday for your birthday Flexible working arrangements Pension Discounted Gym Membership Discounts for Supermarkets, High Street Retailers, and Cinema Tickets Team Social Events Employee Assistance Programme and access to counselling support Future opportunities to develop within hazel through. We actively encourage internal development and progression. Free meals on duty saving you over £1000 per year And more... A Day in the Life at hazel What you'll be doing... Reporting to the Executive Head Chef, you can expect your working day to include the following duties. You will be responsible to ensure that all food items are prepared, presented and served to the standard required under the guidance of the Snr Sous Chef and Executiive Head Chef. To receive goods ordered and check items supplied are to the standard and quality required. To inform them Head/Sous Chef of any discrepancies. The successful applicant for this role will deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care. What we need from you! To succeed in the role of Chef de Partie you will need the following qualities and skills. The ability to adhering to the company’s rules and regulations on policies and procedures relating to fire, hygiene, health & safety, and licensing regulations The ability to manage various sections of the kitchen, whilst ensuring health & safety standards are met To be flexible in your approach, and able to assist the Sous Chef and any other members of the kitchen brigade when required A team player who thrives in the hustle and bustle of a busy kitchen department Someone who is passionate about food and willing to learn Previous experience in a similar role, at either Chef de Partie of commis level An understanding of quality control and kitchen standards Join the family At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.. Equal opportunities RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate. #LifeatRBH Reporting to the Executive Head Chef, you can expect your working day to include the following duties. You will be responsible to ensure that all food items are prepared, presented and served to the standard required under the guidance of the Snr Sous Chef and Executiive Head Chef. To receive goods ordered and check items supplied are to the standard and quality required. To inform them Head/Sous Chef of any discrepancies. The successful applicant for this role will deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care. RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.

Role Purpose: - You are a catering customer experience professional. You will welcome and engage our customers with warmth as they enter your space and ensure they receive an experience that is exciting, exceptional, and inspirational at all times, before bidding them farewell on departure. You will lead the shift and each service and support your team as you work alongside them to deliver impeccable table and event service. - You will be a role model of service and physical appearance standards and be resilient and approachable. You will enjoy being the centre of attention, be a perfectionist when it comes to quality and service and thrive with the responsibility of supervising a team Key Responsibilities: - To organise and supervise all aspects of the restaurants daily shift and ensure all service points and food service hosts are looking their best and ready for business as required - Supervising the process of preparing and delivering a high standard food and drink service and experience to our guests. - Ensure the drinks offer is on trend and enticing - Ensure the team members know their responsibilities for the shift, and support the team to achieve them - To plan, organise & deliver all bespoke catering events held within in the Beacon. - Own the restaurant bookings & reservation system, ensuring customer queries are responded to quickly and efficiently - To prepare and deliver daily service briefings that are informative, motivational, and inspiring - Provide and support a clear line of communication between all team members, both FOH and BOH - Oversee the standard and quality of all food & drink; you and the service team will serve as the final quality check for everything that is served and delivered to our customers. If it isn’t right, we change it! - Create weekly rotas, ensure timely and accurate completion of reporting, and support with other administrative tasks as required - To drive a ‘One Team’ Culture, positive collaboration with the Foodhall supervisor through sharing and developing food service team Health & Food Safety: - Act as a food safety and health & safety champion at all times, ensuring compliance as required - Ensure the timely reporting of all risks. Support the proactive completion of corrective action plans emanating from site inspections, audits, and risk assessments. - Report to your line manager any risks, hazards, and PPE shortfalls - Ensure team are aware of all menu content allergens to protect customers at all times - Carry out checks to ensure compliance on all labelling (FOH and BOH) and menus People – Our Most Important Asset: - Support the delivery of regular training sessions around: service, standards, selling, and creating moments, as well as any other modules as required by the Company - To support the induction and training of new joiners and upskilling of existing team members. - To promote ISS as the employer of choice through an effective, proactive recruitment process ensuring that cross account relationships allow for internal progression and development - Carry out job chats, return to work chats, and other people-led processes as requested - Ensure the team have the right tools for the job! To do this you will support the management team to ensure accurate SOPs are in place, and regularly feedback on what works and what doesn’t. - Show recognition and appreciation! Utilise reward schemes for team members both in and outside of your team who deserve praise and thanks. - To promote the Health and Wellbeing of staff by ensuring that working conditions and rotas are supportive of this, and promoting an “open door” policy to support team with any challenges they may be experiencing - To champion company wellbeing, CSR and engagement initiatives. Support the timely and fair completion of HR and disciplinary processes Financial: - Provide input/support to identify sales growth and cost saving initiatives to work towards financial targets by means of proactive marketing strategies - Lead the way in driving sales and upselling of drinks, sides, starters, desserts etc - Financial administration – understanding and adherence to financial procedures - To carry out weekly stock checks, placing orders and other financial control procedures as required - Skills, Experience and Attributes: - 2 years’ experience of working in a good standard restaurant operation - Minimum 2 years’ experience in a high-end food service supervisory role - Must be IT literate and possess excellent written and verbal communication skills - Must be able to identify and resolve issues and challenges to meet and exceed the expectations of our client - Personal license holder - desirable Job Types: Full-time, Permanent Benefits: - Company pension - Discounted or free food - Employee discount Schedule: Day shift - Monday to Friday Experience: Supervising experience: 2 years (preferred) Restaurant management: 3 years (preferred) Bar management: 2 years (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person Expected start date: 23/09/2024