Healthcare Recruitment Director
5 days ago
City of London
Own and grow the healthcare recruitment business across framework and off-framework channels. You’ll lead sales and delivery teams to win work, fill roles/shifts at high volume and quality, protect margin, and ensure audit-ready compliance and clinical governance at all times. Key Responsibilities 1. Commercial Growth & Strategy • Set and deliver the growth plan across framework and off-framework revenue streams., • Build and execute strategy by region, client type (NHS, local authority, private), and service line (nursing, care, AHP, locums, etc.)., • Own pricing and margin strategy, balancing competitiveness with sustainable contribution. 2. Framework Performance & Contract Management • Lead framework delivery: SLAs, KPIs, rate cards, lot performance, and client governance., • Drive tender/bid strategy with compelling evidence packs, mobilisations, and continuous improvement., • Ensure readiness for audits and performance reviews; resolve issues quickly and transparently. 3. Off-Framework Business Development • Win new off-framework clients and expand existing accounts through relationship-led selling., • Negotiate commercial terms, service levels, and onboarding pathways., • Build referral channels and partnerships (MSP/VMS, providers, networks) to increase opportunities. 4. Recruitment Delivery Excellence • Oversee end-to-end recruitment and staffing delivery, ensuring strong fill rates and low cancellations., • Implement effective pipeline planning by specialty, shift pattern, and geography., • Improve productivity through team structure, workflow discipline, and clear performance standards. 5. Compliance, Quality & Clinical Governance • Ensure all candidates meet required compliance standards (Right to Work, DBS, registrations, training, references, occupational health where required)., • Maintain robust clinical governance processes for incidents, complaints, safeguarding, and regulatory requests., • Work closely with compliance and operations to keep practices consistent, documented, and audit-proof. 6. Leadership & Culture • Lead, coach, and performance-manage managers and teams across recruitment and sales., • Build a high-accountability culture with clear targets, feedback loops, and development plans., • Recruit and retain top talent; create succession plans and capability uplift. 7. Operations, Systems & Reporting • Own and improve processes across ATS/CRM/VMS systems to ensure accurate data and efficient operations., • Track and report performance: revenue, margin, fill rates, time-to-fill, compliance outcomes, client satisfaction., • Revenue growth (framework and off-framework), • Gross margin % and contribution, • Fill rate and time-to-fill, • Cancellation rates and continuity metrics, • Compliance pass rate / audit results, • Client satisfaction (NPS/feedback), complaint and incident rates, • Tender win rate / framework performance ranking, • Senior leadership experience in healthcare recruitment (agency or staffing provider environment)., • Proven track record of managing framework contracts and off-framework growth., • Strong commercial capability: pricing, margin management, client negotiation, sales leadership., • Deep understanding of healthcare compliance requirements and audit expectations., • Operational excellence: KPI management, process control, and team performance delivery., • Confident stakeholder management from ward manager level through to exec/procurement., • Strong systems mindset (ATS/CRM/VMS) and data-driven decision-making.