It support helpdesk jobs in Reino Unido

Job Overview A fantastic opportunity has become available for a Concierge Receptionist to join Paragon's client partner's site in London, a global asset management firm, on a permanent basis. As part of our Reception Concierge team at Schroders, you will work collaboratively with our client’s employees to deliver the future of an agile, connected, and high performing workplace. You will be responsible for ensuring a first-class employee experience and supporting our client’s employees to improve their day to day working experience. Hours: Monday to Friday shifts between 8:00am - 6:00pm (37.5 hours per week) Key Responsibilities • Meet and greet all visitors, providing outstanding customer service to all employees and visitors of the office, • Assists employees in a friendly, professional, proactive, and efficient manner with appropriate follow-up as necessary, • Acts as the site liaison for the services we deliver and all other Workplace Services, • Responsible for keeping up to date and trained in all concierge reception processes, • Responsible in ensuring accuracy when recording any data or financial information whether electronically or by hard copy, • Taking switchboard and FM helpdesk calls, • Occasional event support, • High level of customer service is demonstrated and adhered to in all dealings with clients, • To be flexible to work in any service area as required, rota and on an Adhoc basis, • To support colleagues and work as a team to achieve the best results for clients, • Responsible for tracking own activity and report on daily activity, • To wear the Concierge reception uniform provided along with any PPE required, • Responsible for complying with health and safety and site operational procedures, • Ad-hoc Concierge reception tasks as requested by the Leadership and Management team, • Occasional travel (monthly / ad-hoc) to Schroders Horsham site to cover concierge as required Skills and Attributes we are looking for • Previous experience in concierge/ reception/ front of house/ hospitality roles is desired, • Ability to always maintain a positive attitude and professional tone, • True desire to satisfy the needs of others in a fast-paced environment, • Ability to interact with employees and visitors effectively with tact and diplomacy, • Decision-making skills and ability to use own initiative to answer questions, • Ability to maintain confidentiality and handle situations with sensitivity, • Excellent customer service and verbal and written communication skills, • Proactive approach to work with an eye for detail, • Problem-solving and critical thinking skills, • Organisational skills and a methodical approach to dealing with the varied needs of the employees, • Strong IT skills, competent in Microsoft Office 365 applications to intermediate level, • Flexible to change shifts at short notice, • Ability to learn quickly and follow core processes Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.

IT Support Analyst - Permanent | Full - Time | London | Information Services A leading international law firm is seeking an IT Support Analyst to join its busy London Information Services team. This role provides hands-on technical support across the office, covering hardware, software, meetings technology, and user support. Key Responsibilities • Provide remote support for laptops, iPhones/iPads, and encrypted devices., • Assist with RSA server administration and mobile device management., • Set up meeting rooms, hybrid meetings (Teams/Zoom), and event tech., • Log, manage, and resolve helpdesk tickets., • Troubleshoot and escalate technical issues when required., • Support office moves, PC reimaging, hardware replacements, and visitor equipment setup. Requirements • Minimum 12 months experience in an IT support role (professional services experience beneficial but not essential)., • Strong knowledge of Windows Server, Windows 11, Microsoft 365, with advantage for iManage and Aderant iTimekeep., • Experience with Exchange, Outlook, Citrix, RSA tokens/remote access, iOS/Android, and HP printers., • Excellent communication and prioritisation skills with a proactive, service???focused approach. Equal Opportunities The organisation is committed to equality, diversity, and inclusion, welcoming applicants from all backgrounds. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

Shape the Experience. Elevate the Workplace. Make an Impact. We’re partnering with one of the UK’s most prestigious companies to find an exceptional Assistant Workplace Manager someone who cares deeply about creating safe, welcoming, high-performing workplaces and who’s motivated by the chance to make a genuine impact. This isn’t a reactive FM support role. It’s a visible, people-centric, operationally varied position at the heart of the business, looking after their beautifully designed London offices. If you’re proactive, organised, people-focused, and excited by the blend of operations, service excellence and sustainability, this is an opportunity to grow inside a highly respected business. Why This Role Matters • Workplaces influence culture. They shape collaboration, wellbeing, connection and productivity., • As the Assistant Workplace Manager, you play a central role in ensuring every London workspace delivers exactly that., • You’ll work across two stunning office locations, enjoy wide exposure to teams across the business, and gain hands-on experience across both soft and hard FM. You’ll also be encouraged to bring fresh thinking from innovation trials to sustainability improvements., • This is a role with autonomy, variety and visibility. What You’ll Be Doing Creating Exceptional Workplace Experiences • Be the welcoming, solutions-focused first point of contact for the Facilities Helpdesk, • Log jobs accurately, manage progress, close out actions and produce clear, bespoke reporting, • Keeping Buildings Safe, Compliant & Beautifully Run, • Proactively manage the environment through daily walkarounds, inspections and risk assessments, • Ensure full compliance across H&S, insurance inspections, audits and statutory requirements, • Own day-to-day Hard FM activity and build strong relationships with maintenance partners, • Monitor and support scheduled PPM activity, • Driving Operational Excellence, • Support office moves, space changes, projects and wider team objectives, • Lead your own small projects especially around sustainability, innovation and process improvement, • Assist with financial admin including POs, consumables, job sign-off and contractor payments, • Provide mutual holiday/sickness cover for the Workplace & Facilities Administrator, • Acting as a Trusted Operational Leader, • Support in emergency response situations, including acting as a Fire Warden, • Play an active role in creating an inclusive, safe, connected workplace for all colleagues What We’re Looking For • Experience in a similar Workplace, Facilities or Office Operations role, • Strong communicator able to build positive relationships at every level, • Highly organised with the ability to juggle multiple tasks in a fast-moving environment, • Naturally proactive you don’t wait to be told, you anticipate, • Passion for sustainability, employee wellbeing and inclusive workplaces, • Solid knowledge of commercial building H&S requirements, • IOSH Managing Safely (or willingness to complete it in the first year) What You’ll Gain • Experience across two flagship London workplaces, • Exposure to every part of a major property business, • Autonomy to lead your own projects and trial innovations, • A collaborative team that encourages ideas, ownership and growth, • A role where no two days look the same If you want to develop your career in workplace management inside a world-class business and you’re ready to take ownership, build relationships and drive standards we’d love to hear from you. Apply now and help shape the future workplace experience. Please contact the Maxwell Stephens team on 02071184848, or send your CV to .

Please note: Applications for this role are only invited from full-time UK residents, with permanent right-to-work status (we cannot offer sponsorship at all), living in or close to London - within the M25. Maple is a Managed IT Service Provider based in the City of London, supporting clients predominantly in the Financial Services space. So preference will be given to candidates with these backgrounds. We are seeking an experienced and highly proficient Technical Engineer to join our team. You will be based at our office in the City of London and will engage in support and project while after settling in potentially enjoying the benefits of hybrid working. Proximity to London is essential for this role. This position will require hands-on technical expertise as well as customer-facing interactions. Responsibilities will include: • Microsoft 365 support and configuration, • Microsoft Intune deployment and troubleshooting, • Conditional access setup, • Office setups and relocation, as part of a team, • Network equipment deployment and patching, • Backup deployment and management, • Video conferencing system setup, • Provide support for 3rd line escalations from our helpdesk team Required Experience: • 4 years proven experience with Microsoft Windows and Cloud services, including but not limited to:, • Microsoft 365, • Microsoft Entra ID, • Endpoint management, • Conditional access and related security features, • Cloud deployment and network setup, • Strong communication skills, both written and verbal, • Excellent client-facing skills and the ability to work well with people at all levels Preferred Qualifications: • Microsoft certifications are highly desirable and will be prioritised. What We Offer: • Competitive salary up to £45,000, • 25 days paid holiday, • Private healthcare, • Pension scheme, • Ongoing training and opportunities for career development

Our global real estate client is looking for a Senior Yardi Systems Administrator who will be involved in enhancing and upgrading the Yardi platform; it meets business needs and operates efficiently including documenting processes, training needs and supporting Yardi across the business. In this role, you will be responsible for providing configuration, development, training and support on the Yardi Platform across the organisation. This will encompass a suite of Yardi modules covering Commercial, Residential, Construction and Leasing. There will be engagement with our currently out-sourced Yardi support on the management of support tickets. The ideal candidate will have strong attention to detail, excellent communication and organisational skills, be adaptable, motivated to develop, and have previous Yardi experience. Analyse business requirements and processes to decide how they can be implemented or improved within the Yardi Voyager system. Understand and establish business requirements onto the Product team backlog for system improvements. Lead support and configuration of Yardi for the requirements of the organisation. Maintain security and access framework in the Yardi Platform, including but not limited to user security, permissions and menus. Manage the Level 1 support model (currently outsourced), which involves reviewing escalated tickets and queries that come from the Yardi helpdesk. Oversee internal helpdesk ticketing system for tasks managed and administered by Yardi Product team.

Head of Learning Technology Hybrid: 2-3 days a week on site in London Full time, permanent £65,000 to £75,000 per annum A very well established education institution and a long-standing client of Instinct's is seeking a Head of Digital Learning to lead the strategic development and delivery of its digital learning ecosystem. This is a senior leadership role with responsibility for digital pedagogy, learning technologies, service delivery, and team leadership, working closely with academic and professional services colleagues. The Role: This is an exciting and rare opportunity where you will lead on defining and delivering a digital learning roadmap aligned to institutional strategy. You will lead a multidisciplinary team and drive the effective use of technology to enhance teaching, learning, and the student and staff experience. Key Responsibilities: • Develop and implement a digital learning strategy and roadmap aligned with organisational priorities, • Lead digital education and technology-enhanced learning initiatives across the institution, • Oversee front-line digital learning support, including helpdesk services, training, webinars, and workshops, • Partner with academic teams to embed digital pedagogy and innovative teaching practices into curricula, • Lead the design, piloting, evaluation, and continuous improvement of digital learning platforms and tools, • Ensure digital learning systems meet accessibility, security, and compliance requirements, • Manage multiple strategic projects, including planning, risk, budget, and delivery, • Use data, analytics, and stakeholder feedback to evaluate impact and improve user experience, • Line manage, mentor, and develop a high-performing Digital Learning team, • Collaborate closely with IT and other professional services to ensure system integration and effective processes, • Represent the organisation internally and externally, including supplier management and sector networks About You: You will be a recognised digital learning leader with strong technical, pedagogical, and people leadership experience, ideally gained within higher education or a complex learning environment. Essential: • Postgraduate-level qualification in digital learning, education, or equivalent experience, • Teaching and learning qualification (e.g. HEA/PGCert/CMALT or similar), • Strong knowledge of digital learning platforms (VLEs such as Moodle or equivalent, online assessment, lecture capture, e-portfolios, similarity checking tools), • Deep understanding of digital pedagogy and academic processes (assessment, feedback, learner journeys), • Proven experience leading digital learning or TEL projects and managing change, • Experience using data and learning analytics to inform decision-making and service improvement, • Excellent communication and stakeholder management skills, • Senior professional recognition (e.g. SFHEA or equivalent), • Formal project management qualification (e.g. PRINCE2) or equivalent experience, • Knowledge of accessibility, data protection, copyright, and IP, • Experience delivering staff and student development programmes, • Evidence of horizon scanning and sector engagement in digital learning Aside from a salary of up to £75,000 per annum, this role is also entitled to a very competitive benefits package include attractive pension schemes, employee services, and generous holiday leave entitlement. This is an opportunity to shape digital education at scale and play a key role in delivering institutional transformation. For more information, please reach out to with a copy of your CV and we can arrange a call!

Elton Recruitment is recruiting, on behalf of our client, for a Corporate Receptionist. We are looking for candidates who have 4/5-star hotel experience or have worked as a Corporate Receptionist. You will be required to work mostly between the hours of 7:30am - 6:30pm, Mon-Fri on a rotation pattern. This is an excellent opportunity for someone looking to work directly to one of the UK's leading law firms. The important part • Salary up to £32,500 pa + bonus, • Excellent training, development and promotion opportunities, • Pension Scheme, • Up to 25 days holiday (rising to 28 days with service), • Holiday exchange scheme, • Private medical insurance, • Enhanced parental leave Essential Responsibilities • Meet & Greet visitors, occupiers and clients by providing a five-star welcome, • Log building faults with the helpdesk, • Ensure all visitors are hosted at all times, • Ensure that bookings are inputted correctly into the Manhattan Data Craft booking system, • Liaise with hosts and PAs to obtain presentation details in advance of meetings, • Assist the conference centre assistants with room set-ups as required/manage the online video conferencing diary, • Deal with complaints or queries in a calm and professional manner and escalate when necessary, • Ensure that IT equipment is tested and in good working order prior to and on installation into the conference rooms, • Liaise with specialist IT equipment suppliers to report faults and resolve issues. (AVMI-External AV suppliers/ MVC External bridging company / internal IT Dept Essential Skills • Strong oral and written communication skills, • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary, • Provide assistance to other team members and departments to contribute to the best overall performance of the team, • Strong and efficient and be able to motivate a team, • Outgoing and deliver the Can-do attitude Preferred Requirements • Previous hospitality experience within either a 4/5-star hotel/airline or in a corporate environment, • A working knowledge of Manhattan Data Craft is desirable, • Fluent in Microsoft Word/Excel/Office, • Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form, • Must be available to work varied shifts and flexible schedules Monday Friday, • Experience in a client-facing role involving IT and AV support. The package Starting salary £32,500, 35 hours per week; 25 days holiday; pension; season ticket loan; childcare vouchers; subsidised meals. If you are interested in this role, apply today by clicking on the link below and submit your C.V. This is a fantastic opportunity, salary with an excellent benefit package If you are interested in this role, apply today. by clicking on the link.

Are you ready to take the next step in your career? We are seeking a dedicated Maintenance Helpdesk Administrator to join our client's dynamic team in Romford, Essex, specialising in providing top-notch maintenance services in the construction industry. If you thrive in a collaborative environment and have a knack for organisation, we want to hear from you! • Be part of a supportive and collaborative team, • Opportunities for professional growth and development, • Competitive salary and benefits, • Free parking, • Office refreshments provided, • 25 days holiday plus bank holidays, • Sociable environment Key Responsibilities: As a Maintenance Helpdesk Administrator, you will play a crucial role in ensuring smooth operations and supporting engineers. Your responsibilities will include: • Producing and submitting quotes directly to clients based on information provided by engineers., • Liaising with Helpdesk staff to ensure quotes align with KPIs., • Maintaining accurate documentation to facilitate timely work turnaround upon quote authorisation., • Collaborating with engineers on-site to obtain necessary materials for reactive works and updating Helpdesk staff on costs., • Resolving material issues while engineers are on-site., • Coordinating with the supply chain as needed when producing quotes., • Assisting with client portals by uploading quotes and updating job statuses., • Checking engineers' job sheets for required materials and additional costs., • Raising jobs on Coins, ordering materials, and conducting checks., • Performing general administrative tasks, including creating spreadsheets, updating Coins, and preparing reports., • Working with the Helpdesk Manager to raise subcontractor orders as required., • Assisting in the production of planned maintenance quotes/tenders. What We’re Looking For: We are looking for a candidate who embodies the following qualities: • Experience in the construction industry, particularly working with engineers., • Strong organisational and communication skills., • Ability to manage multiple tasks and work under pressure., • Proficiency in using job management software. Ready to Make an Impact? If you are excited about the opportunity to work in a vibrant and engaging environment, don’t hesitate! Apply now to be part of a team that values collaboration and excellence in service. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We are working with a leading international professional services firm to recruit a Technology Support Specialist for their London office. This role sits within a busy Information Services team responsible for providing day-to-day technology support across the office. It offers excellent exposure to a professional services environment, close collaboration with international colleagues, and hands-on involvement across user support, meeting technology, and IT operations. The successful candidate will provide timely and effective IT support to users across the London office, ensuring a high standard of service at all times. Key responsibilities include: • Providing remote and desk-side support for laptops, mobile devices, and portable media, • Supporting meeting rooms, including hybrid meetings using Teams and Zoom, events, and presentations, • Logging and managing support requests via the internal helpdesk system, • Proactively troubleshooting issues and escalating where appropriate, • Supporting office moves, PC builds and reimaging, hardware replacements, and temporary equipment setups, • Working closely with colleagues locally and internationally to ensure seamless support coverage There will be occasions where working outside standard office hours is required, reflecting the service-driven nature of the role. About you • At least 12 months’ experience in an IT support or service desk role (professional services environment preferred), • Strong working knowledge of Windows environments and Microsoft 365, • Experience supporting mobile devices (iOS/Android) and remote access tools, • Confident, professional, and service-focused with the ability to prioritise effectively, • Comfortable with hands-on technical tasks, including moving and installing IT equipment This is an excellent opportunity for someone looking to build a long-term career in IT support within a high-quality professional environment.

Job Title: Pre-Sales Consultant £40000 - £60000 Per annum Benefits: Car/Car Allowance, Commission/Bonus Our Client, a successful IT and Technology Services business, is looking to recruit a Pre-Sales Consultant in their London office to strengthen their Sales Process Team. This role will be based in their London offices 2-3 days a week, with the remaining days spent at Client Sites. As a Pre-Sales Consultant you will be working closely with the Sales team to deliver IT Solutions. Job Duties: • Engage with potential clients to understand their needs and recommend suitable solutions., • Create and deliver presentations to demonstrate product features and benefits., • Collaborate with the sales team to develop tailored proposals and quotes., • Provide technical expertise and support during the pre-sales process., • Participate in product demonstrations and trade shows as required. Required Qualifications: • Demonstrated experience in a pre-sales or technical sales role., • Excellent communication and presentation skills., • Strong analytical and problem-solving abilities., • Deep understanding of IT and internet technologies, including Helpdesk and Office365., • Ability to communicate complex technical information in a clear and understandable manner., • Strong customer focus and relationship-building skills., • Proficiency in CRM software and sales tools. The successful candidate can expect a salary of between £50,000 and £60,000, depending on the experience you can offer, and a benefits package including car allowance, Commission and bonus scheme. To apply for this role as a Pre-Sales Consultant, please click apply online and upload an updated copy of your CV. Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location.

Permanent | Full-Time | Monday to Friday, 8am–5pm Dalkia is offering an exciting opportunity for a Contract Support professional to join our team, supporting a Londons Prestigious Imperial College in South Kensington. About the Role You’ll provide essential administrative and coordination support to ensure the smooth delivery of Planned Preventive Maintenance (PPM) and reactive services. This role requires strong organisational skills, attention to detail, and the ability to work collaboratively across teams. Key Responsibilities • Coordinate and schedule PPM tasks with internal engineers and subcontractors., • Upload and manage documentation in Planon and internal systems., • Track job completions and follow-up works, ensuring compliance with deadlines., • Assist with reporting, invoice logging, and financial queries., • Manage access, shared inbox, and helpdesk calls in line with procedures., • Support team meetings, procurement, and communication with clients., • Provide cover for team absences and support wider contract operations. What We’re Looking For • Experience in a similar FM or contract support/admin role (preferred), • Strong admin and IT skills, particularly in Excel and Microsoft Office, • A proactive, team-focused, and customer-oriented mindset What We Offer • 25 days annual leave + bank holidays (with option to buy 5 more), • Matched pension, • Life Assurance & Private Medical Insurance (after 12 months), • Flexible benefits including retail discounts, electric car scheme, wellbeing support, • Recognition & referral bonus programmes, • Volunteering day & Employee Assistance Programme At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you

Purpose of the role: This is a National role, reporting into the firm's National Senior Manager of Technology. The individual forms part of a team of fourteen people, supporting 1800+ users Nationwide. The role is London based and will entail some travel to the firm's regional sites for helpdesk, administration and project work. The standard working hours for the business are 9.30-17.30, the Operation team's working hours are 08.00-18.00 to ensure we provide cover for those people that start earlier and finish later. For the first three months of your probation period you will be expected to work Mon-Fri in the London office. Once you have authorisation from your Line Manager to work from home after the three month probation meeting, you will be able to WFH on a rotational basis. In addition, there will be a requirement for weekend work and/or overtime. Responsibilities - Key responsibilities include, but are not limited to: • Build and Maintain Relationships with senior stakeholders, leaders, and colleagues within the firm. This involves regular communication, understanding their needs, and providing timely support., • Engage with stakeholders to understand their requirements and expectations, ensuring that their needs are met and any issues are promptly addressed., • Work collaboratively with various departments and teams to ensure smooth operations and effective problem-solving., • Communicate in a professional and polite manner, both verbally and in writing. This includes drafting emails, reports, and other documents with clarity and precision., • Demonstrate an empathetic and understanding nature when interacting with team members and clients. This helps in building trust and fostering a supportive work environment., • Maintain a confident, 'can do' attitude to motivate and inspire others. Approach challenges with a solution-oriented mindset., • Identify opportunities for improvement in processes and performance and implement changes to enhance efficiency and effectiveness., • Demonstrate excellent organisational skills by managing multiple tasks and priorities effectively. This includes planning, scheduling, and coordinating activities., • Liaising with external Suppliers for Procurement. Ensure that all queries are addressed promptly and accurately, orders are raised and successfully received., • Manage raising tickets related to HR processes such as new starters, leavers, changes in employment, and personal details., • Raise all queries (including hardware-related requests and service requests) in Freshservice ticketing system to track and manage them efficiently. Ensure that tickets are updated with relevant information and resolved promptly., • Maintain our asset management system for laptops and mobiles allocated to users in all offices. Keep track of equipment assignments and ensure accurate records., • Assign and ship equipment to new starters ahead of their start date. Ensure that they have the necessary tools to begin their work., • Ensure all equipment from leavers is returned before they leave the organisation., • Arrange for the renewal of laptops and mobiles as per the firm's policy (every 4 years for laptops and 3 years for mobiles)., • Manage all redundant equipment across all sites. Organise the collection of redundant equipment by liaising with IT contacts and coordinating with the Computer Aid charity., • Manage stock orders and levels for IT equipment, mobile phones, and laptops. Ensure that there is sufficient stock to meet the firm's needs., • Manage the purchase order system by liaising with suppliers and obtaining quotes for orders. Ensure that all purchase orders are processed accurately., • Conduct monthly checks to ensure that all costs are accounted for, and we are getting the best price for any equipment ordered via our Suppliers., • Maintain records of purchased software and contracts and ensure that licenses are renewed before they expire. Keep track of license usage and compliance., • Experience working in an IT/Technology department or experience within IT Administration, • Works effectively across teams and departments to achieve shared goals, • Interprets data, identifies patterns, and makes informed decisions., • Explains technical concepts clearly to non-technical audiences, • Demonstrated ability to learn quickly and adapt in a professional setting., • Strong working knowledge of Windows 11, • Strong Knowledge of Microsoft O365, • Engaging personality and strong communication skills, • Articulate with an excellent telephone manner, • Experience with Microsoft Teams, Office 365, Active Directory, Freshservice

So what does an IT Supervisor do Think of yourself as someone who will oversee the activities and performance of IT Support/Helpdesk personnel and ensure exemplary customer service to all internal customers. Do you have what it takes to become an IT Supervisor. You must have minimum of 5 years IT su

About Klyk At Klyk, we’re on a mission to eliminate waste from the business technology ecosystem. As a certified B Corp, we help modern companies (like Wild, THIS, B Lab) adopt a Circular IT model. We are a Managed Service Provider (MSP) that moves fast. We need a technical heavyweight who can stabilize the Service Desk by tackling the complex issues that slow everyone else down. The Role We are looking for an IT Engineer to provide outstanding support to our customers and their teams. This role focuses on delivering proactive IT support, leveraging your expertise across Microsoft and Google environments and working on both MacBooks and Windows devices. You’ll play a key role in cyber security for our clients - providing guidance, implementing security solutions, and ensuring best practices are in place to protect their businesses from evolving threats. You will have a strong attention to detail, be confident, display initiative with customers, have a focused outlook and a hunger to learn and grow. You will be up for the challenge of supporting some of the most exciting companies in the UK and working in a demanding fast growth environment where team work is everything. About You • Enthusiastic about IT support and have previous IT service desk experience (minimum 5 years), from a MSP environment, • Experience supporting and troubleshooting both MacBooks and Windows devices, • Experience with Cyber security with administering email security & end-point security, • Experience administering Google Workspace & Microsoft 365 and able to manage users and groups, • Experience managing MDM solutions such as Intune & Jamf across MacBooks and Windows devices, • Experience using Helpdesk solutions such as Autotask to manage tickets and support requests, • Experience using RMM solutions such as DattoRMM to diagnose and monitor hardware and software, • Experience with scripting to define components and run automations, • Ambitious to grow technically and develop expertise in specific tech and cyber areas, • Service focused - you will be able to manage and own support tickets all the way to resolution, maintaining excellent customer service and adhering with SLA’s, • Ability to work under pressure, take initiative and display proactivity, • Be comfortable to have video calls with end-customers to deliver support, • Team-focused - you’re a team player but also work great independently Responsibilities for the role include: • Act as the first point of contact for IT support requests from our customers’ end-users, delivering first and second line IT support, • Conduct root cause analysis to prevent the recurrence of issues, • Respond and resolve support requests, often utilising RMM, • Utilise RMM to monitor device updates both software and hardware, and use to diagnose and remediate support tickets, • Demonstrate proactivity with our customers to respond and resolve issues and recommend service improvements, • Deliver best-in-class customer service based on understanding the request, resolution and appropriate follow-ups, • Monitor and respond to security alerts ensuring protection against potential threats, • Monitor and identify phishing / spam emails through an email security solution, • Support and manage the services that Klyk offer including endpoint security and cloud backup, • Build laptops for new customer employees and perform onboarding call for the starter, • Create and maintain documentation for internal and customer configurations and processes Why work with us? • Competitive salary based on experience and private medical care, • Work at B Corp and purpose driven business, supporting some of the UK’s fastest growing brands, • Experienced founder team with lots of growth opportunities

Prior experience in IT support for multinational corporations is preferred, with the ability to collaborate with global teams and understand regional compliance differences. We are seeking a dedicated IT Support Manager to provide IT helpdesk and operational support for our London office. This role

Provide remote support as well as attend client sites when hands‑on support is requiredMaintain and update the Service Knowledge Management System. An established Managed Service Provider is looking for an experienced Service Desk Engineer to join their technical support team.

A managed service provider is seeking an experienced Service Desk Engineer to join their technical support team in London.

Proven experience with helpdesk/service desk systems for logging, tracking, and managing requests. We re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you ll act as the first and second line of IT support across the busin

We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London.This role is perfect for someone who thrives on keeping things running smoothly behind the scenes, ensuring requests and tasks are

You will play a key role in resolving IT issues, maintaining positive relationships with users, and supporting daily IT operations across the Museum and Gardens. Strong technical abilities with a hands-on approach to troubleshooting and IT support. Experience with IT support tickets and Helpdesk sys

The role is permanent and full-time, focusing on providing IT support and ensuring the smooth operation of IT systems. The position involves troubleshooting, supporting users, and maintaining network security. Strong communication skills and experience in an IT Helpdesk are essential.

Candidates with the relevant experience or job titles of: IT Assistant, IT Support, 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Techni

The ideal candidate for the 1st & 2nd Line Support Technician role will bring along ~2 years of experience in IT Helpdesk support within a Microsoft environment. An exciting opportunity has arisen for a skilled 1st & 2nd Line Support Technician to join a leading independent European Private Equity f

Now we need a Technical Helpdesk Support Agent to keep our customers running at full speed. Experience in a helpdesk, IT support, or customer service tech role. Be the first point of contact for customers needing tech support—via phone, email, or ticketing system.

Candidates with the relevant experience or job titles of: IT Assistant, IT Support, 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Techni

I am partnered with a prestigious London-based professional body to find a proactive 1st Line IT Support Engineer to join their internal IT team. This is a fantastic opportunity for a customer-focused tech enthusiast to provide high-quality support in a corporate environment, working directly under the CIO. Job Title: 1st Line IT Support Engineer (6 Month Initial FTC) Salary: Up to £34,500 (Pro-Rata) Location: London (Office Based) Job Type: 6 Month Fixed Term Contract Start: ASAP Quick Specs: Focus: Helpdesk administration, hardware/software configuration, and user support. Stack: Windows 11, Office 365 (Teams/Exchange), Active Directory, & Networking basics (LAN/WAN). Environment: Supporting both on-site and remote staff. Growth: Includes regular technical training and involvement in wider IT project work.Who are THEY looking for? Someone with a strong customer focus, excellent telephone manner, and the initiative to research solutions for common user issues. If you thrive under pressure and love solving problems, this is for you

Job Overview A fantastic opportunity has become available for a Concierge Receptionist to join Paragon's client partner's site in London, a global asset management firm, on a permanent basis. As part of our Reception Concierge team at Schroders, you will work collaboratively with our client’s employees to deliver the future of an agile, connected, and high performing workplace. You will be responsible for ensuring a first-class employee experience and supporting our client’s employees to improve their day to day working experience. Hours: Monday to Friday shifts between 8:00am - 6:00pm (37.5 hours per week) Key Responsibilities • Meet and greet all visitors, providing outstanding customer service to all employees and visitors of the office, • Assists employees in a friendly, professional, proactive, and efficient manner with appropriate follow-up as necessary, • Acts as the site liaison for the services we deliver and all other Workplace Services, • Responsible for keeping up to date and trained in all concierge reception processes, • Responsible in ensuring accuracy when recording any data or financial information whether electronically or by hard copy, • Taking switchboard and FM helpdesk calls, • Occasional event support, • High level of customer service is demonstrated and adhered to in all dealings with clients, • To be flexible to work in any service area as required, rota and on an Adhoc basis, • To support colleagues and work as a team to achieve the best results for clients, • Responsible for tracking own activity and report on daily activity, • To wear the Concierge reception uniform provided along with any PPE required, • Responsible for complying with health and safety and site operational procedures, • Ad-hoc Concierge reception tasks as requested by the Leadership and Management team, • Occasional travel (monthly / ad-hoc) to Schroders Horsham site to cover conceriege as required Skills and Attributes we are looking for • Previous experience in concierge/ reception/ front of house/ hospitality roles is desired, • Ability to always maintain a positive attitude and professional tone, • True desire to satisfy the needs of others in a fast-paced environment, • Ability to interact with employees and visitors effectively with tact and diplomacy, • Decision-making skills and ability to use own initiative to answer questions, • Ability to maintain confidentiality and handle situations with sensitivity, • Excellent customer service and verbal and written communication skills, • Proactive approach to work with an eye for detail, • Problem-solving and critical thinking skills, • Organisational skills and a methodical approach to dealing with the varied needs of the employees, • Strong IT skills, competent in Microsoft Office 365 applications to intermediate level, • Flexible to change shifts at short notice, • Ability to learn quickly and follow core processes Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status

Key Tasks and Responsibilities: • Providing support to Specialist software’s (Bluebeam, Autodesk Suite (AutoCAD LT, Civil 3D, Revit)., • Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop / laptop hardware and software applications., • Escalating to 3rd line support (both internally and to external suppliers) where required and managing this through to resolution., • Provision of site setups., • Provision of mobile phones and associated accessories., • Active directory account management (including starters/leavers)., • Providing support to all Sites Network Infrastructure (Starlink, Netgear Orbi and UniFi/Ubiquiti Wireless systems)., • Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.)., • Maintain and Improve Departmental documentation. This is a full-time position, Monday to Friday 9 hours a day, flexible between 7am-6pm dependent on which site you will be visiting. Competitive salary dependant on experience. Qualities and Capabilities Required: • Believe in and uphold our company values., • Minimum of 3 years’ practical experience in an IT support / service function role., • Working knowledge of MS Office products including SharePoint., • Demonstrable customer service-oriented skills., • Comfortable working at height (ladders etc.), • Full Driving License and own car., • Right to Work in UK documentation., • Inquisitive mindset and willingness to ask questions and challenge current process in the pursuit of improvement

Mobile Multi Trades Building Fabric Engineer Based around the Bromley area Salary £34-36k with overtime OTE £40k Van with Personal use 25 Days holiday Are you a Multi Trades Maintenance / Building Fabric Engineer looking for a new role working mobile around the Bromley area. BR postcode. AS Multi Trades Building Fabric Engineer you will be working as part of a team of maintenance engineers covering various sites within their portfolio of retail contracts. What will be my core responsibilities? This is a mobile role covering postcodes in the Bromley area. Provide exceptional maintenance services to our high profile Clients and go the extra mile to deliver to the highest quality standards in all areas of your performance. Use your own initiative to solve complicated technical problems associated with reactive maintenance activities, including sourcing parts & materials and seeking manufacturer technical support. Provide detailed write-ups of works carried out to ensure our client is kept up to date at all times. Carry out all works within agreed timescales and to the highest standards, ensuring that you comply with current regulations and contract specifications. Reporting and recording procedures, including operation and maintenance logs and control measures to minimise risks. Utilise PDAs or electronic devices to complete works. Liaise closely with our Helpdesk to ensure efficient response to all works either working on your own or as part of a team. Observe the highest levels of health and safety at all times, including carrying out point of work risk assessments for every task to ensure the best possible working practices are adhered to. Deal with a variety of Clients on a daily basis. You will represent the Company and be courteous and professional in your dealings with them at all times. Provide a call out response across all contracts. What skills and experience do I need to be successful in this role? A customer-focused attitude with a practical problem solving approach. Excellent communication skills as the first point of contact for our key client and engineers. Well developed organisational skill with the ability to prioritise effectively in a fast paced environment. A collaborative approach to contribute to team success Essential: A relevant qualification in your trade Hold a minimum of 3 years' experience in a building maintenance role, particularly in relation to reactive and remedial maintenance Demonstrate a general wide knowledge of building systems in relation to reactive tasks encompassing, fabric tasks including Carpentry, wet trade tasks, minor plumbing tasks, tiling and ground works. Current Full UK Driver's License Desirable: FDIS or equivalent Fire door qualification Fire Compartmentation experience IOSH - Working safely or CSCS Card IT Skills - in the use of PDA's Asbestos awareness training (UKATA) CSR/CSCS H&S qualification For further information on the role and the company you would be working for please APPLY NOW or get in touch with Gary Cornes for a confidential chat TPBN1_UKTJ

IT Support Specialist (macOS & Windows) – Growing but close-knit and friendly Managed Services Provider (MSP) Location: London-based, hybrid Salary: £34,000–£38,000 per year + Bonus + Benefits We’re looking for a motivated macOS focused IT Support Specialist who thrives in a dynamic modern MSP environment and enjoys helping clients make the most of their technology. You’ll work with a mix of macOS and Windows systems, providing both remote and on-site support while developing your technical skills and contributing to exciting projects. What You’ll Be Doing As part of the technical support team, you’ll be one of the first points of contact for clients who need help with their IT systems. Your role will include: Providing responsive 1st and 2nd line support across macOS and some Windows environments via phone, email, and remote tools. Managing and resolving issues with networks, software, and hardware efficiently and professionally. Setting up and configuring desktops, laptops, and software for end users. Visiting client sites to deliver hands-on troubleshooting and maintenance. Taking part in IT projects such as installations, migrations, and upgrades. Documenting all work accurately within the ticketing system and knowledge base. Collaborating with other technicians within a small close-knit, friendly tteam to resolve complex issues and deliver high-quality service. Continuously learning new tools, systems, and processes to keep your technical edge sharp.What We’re Looking For Essential Background: Around 2+ years’ experience in a technical support or helpdesk role. Confident supporting both macOS Ideally some Windows support experience also Strong troubleshooting skills covering hardware, software, and network issues. MDM solutions Synology Cisco Meraki Practical knowledge of Microsoft 365 or Google Workspace administration. Basic networking and firewalls - (TCP/IP, DNS, DHCP)Desirable Skills: Familiarity with network infrastructure (firewalls, switches, access points). Ability to write clear, concise technical documentation. You’ll Fit Right In If You’re: Customer-focused: You communicate clearly and calmly, no matter who’s on the other end of the call. Professional and reliable: You take pride in your work and how you represent the company. Detail-driven: You enjoy finding the root cause of issues and getting things right the first time. Curious and eager to learn: You keep up with new technologies and enjoy sharing your knowledge. Collaborative: You’re always ready to help your teammates and celebrate shared success. Comfortable communicator: relaxed and communicative within sociable media type environmentsWhat’s on Offer: Salary: £34,000–£38,000 (depending on experience) Bonus: Annual discretionary performance bonus Holidays: 28 days (including bank holidays) + an extra much extended break over Christmas and New Year Flexibility: A relaxed approach to getting the work done which is built on solid foundations of mutual trust and respect Support and Growth: A supportive, growth-oriented team environment with real opportunities to advance your skills and career. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity

Key Tasks and Responsibilities: • Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop / laptop hardware and software applications., • Escalating to 3rd line support (both internally and to external suppliers) where required and managing this through to resolution., • Provision of site setups, from design to production., • Minimum 1 day per week on one of our construction sites, providing & maintaining IT services., • Provision of mobile phones and associated accessories., • Active directory account management (including starters/leavers)., • Ensuring the smooth operation of IT systems (Exchange 365, Manage Engine Service Desk Plus, Mimecast, Webroot, Websense)., • Providing support for Specialist systems (AutoCAD, Bluebeam, Asta Powerproject, Lecia)., • Providing support to Network Infrastructure (Starlink, Network Switches and Access Points, Ubiquiti Wireless systems)., • Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.)., • Maintain and Improve Departmental documentation., • Support compliance efforts (e.g. PCI DSS, Cyber Essentials, GDPR, etc). Qualities and Capabilities: • Believe in and uphold our company values., • Minimum of 5 years’ practical experience in an IT support / service function role., • Working knowledge of MS Office products including Access and SharePoint., • Demonstrable customer service-oriented skills., • Full Driving License (Manual) and own car., • Right to Work in UK documentation

The SHEQ Advisor will be responsible for providing support and advice on all aspects of health, safety, wellbeing and environmental management, developing documentation, meeting legal, regulatory and company standards and helping deliver a culture of continual improvement. Monday - Friday 8am - 5pm Experience: • SHEQ: 3 years (preferred), • COSHH: 3 years (preferred) Licence/Certification: • NEBOSH Qualification (required) Job Role • Managing department helpdesk, emails & taking calls regarding SHEQ & Compliance issues and reassigning to relevant staff member., • Providing a high level of customer service excellence & support in representing the department to any interested party., • Supporting the collation & preparing of reports & documentation on routine and or adhoc timeframes., • Liaising through effective & clear communication with internal & external customers and where required chasing information to meet SLAs/ KPIs., • Maintaining electronic records & systems ensuring accuracy of information & reports., • Use of a CAFM (concept evolution) system, generating, issue, updating & closing out of SHEQ job cards/ PPM records, • General administration and other duties to support the department, • Supporting the department regarding CSR initiatives., • Assist in conducting site compliance audits and signing off tasks., • Providing SHEQ advise and support to sites, • Assist in preparing concept loads for new contracts using excel spreadsheets., • Attend contract startup meetings., • Collating documents and evidence for ROSPA and BSC annual awards applications., • Assist in setting up IT equipment if required

cs2654AE3A{text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt} .cs(phone number removed){color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;text-decoration: underline;} .cs(phone number removed)E{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:bold;font-style:normal;} .csC8F6D76{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;} .cs55EEAEFF{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:bold;font-style:normal;text-decoration: underline;} .cs26DADAAD{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;text-decoration: none;} .csCCA9035D{color:#0000FF;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;text-decoration: underline;} Job Title: Desktop Support Engineer Based at: London Package:Starting £28,000DOE plus excellent benefits Job Description This client is a lucrative investment with years of history. Your role will be to be engaging with the users. You will use your Windows 10 & 11, Microsoft Office 365, web browser, AI tool and mobile device knowledge to provide IT technical support. You will need excellent communication skills, the ability to multi-task and work well under pressure. You will be the first point of call providing software and hardware support to users in their London, Bristol, Leeds and Edinburgh offices. You will support over 150 users and be part of a team of 5 engineers. You will be involved in installing software and hardware on relevant machines, setting up equipment and taking responsibility for first line support calls. Alongside other members of our IT department you will develop and maintain specialist knowledge, using good interpersonal skills to become an effective member of the IT support team Experience / Key Skills • Experience in first line client-facing IT Support, • Working knowledge of Microsoft Office (365) applications, • Basic Knowledge Printers, • Knowledge of Smart Phone & Tablet device technology (Samsung/iPhone/iPad/Remarkable), • Desktop operating systems experience (Windows 11) and AI tools like Copilot/ChatGPT, • Knowledge of web browsers (Microsoft Edge, Firefox, Google Chrome and Safari), • Intelligent, quick logical mind. Ability to analyse and troubleshoot a problem arriving at a logical solution, • Previous Helpdesk experience in a similar role in a corporate environment would be advantageous, • Strong analytical thinking and a problem solving mind-set, • Strong customer focus and team working skills, • Enthusiastic, self-motivated and keen to learn, • Have an initiative and resourceful approach, • Good communication skills (both written and oral) are paramount., • The ability to balance working under pressure with a need to escalate and respond to client demands., • Polite and courteous with an ability to liaise effectively and build positive professional relationships with the end users., • Flexibility and the ability to adapt when under pressure, • Provide 1st line support for PC Hardware and Software and mobile device queries., • Ensure IT Support calls are being resolved in an efficient and effective manner, • Responsible for documentation of work Training will be provided Pleas ensure you have minimum 2years experience in desktop support. To apply for this role or for more information and an initial telephone interview please send your CV to (url removed) or contact me directly (phone number removed)

Senior Receptionist/ Workplace Host London Salary basic £33,000 Excellent Company benefits Role purpose My client is a global leader in property services. This role requires an energetic and professional individual to deliver high class customer experience through hosting, front line services and events coordinating. You will be building and maintaining strong, positive relationships with the client, customers and vendors. Key Responsibilities: * All front of house responsibilities, meet and greet of customers and visitors * Build and maintain strong, positive relationships with the client, customers and vendors to promote excellent customer service. * Logging any faults or issues with the Helpdesk. * Track & manage all open jobs through to final completion. * Ensure excellent communication by attending operational meetings with the team. * Point of contact for Facilities Management services including maintenance, repairs, fabric works & requirements. * Assist with setting up meeting rooms and layouts when required * Ensure all signage and artwork is on brand and compliant removing any non-conformity. * Undertake basic reception duties e.g. booking & managing meeting rooms, welcome & escort visitors (book/ check them in), hospitality, general Front of House admin etc * IT support e.g. daily checking IT kit on desks and in meeting rooms, completing fixes where possible, * Order stationery, consumables, tea/coffee etc meeting room lunches, refreshments, monthly drinks * Set up monthly drinks and assist with other office events * Organise couriers incoming/outgoing post return leavers IT kit to London * Comply with Health, Safety and Environmental policies and audit compliance. * Attention to detail of communication to team, stakeholders and the business in general including emails, signage and poster management * Responsible for ensuring Front of House is covered at all times arranging temps when required * Be the face of Workplace & ‘go to’ person for all workplace related matters. * Landlord liaison around access permits, booking in contractors, loading bay etc. . Hours of work – 8.30am – 5.30pm Skill & Experience * Pro-active and hands on * Ability to show initiative * Must have excellent communication skills * Excellent organisational skills and the ability to prioritise a busy workload * Knowledge of the FM discipline is advantageous * Ability to work alone or as part of a team * Ability to work closely with / manage contractors & third party suppliers on a day to day basis; * Experience of developing relevant client relationships * Previous experience of working within a in a high profile corporate environment By sending your CV in response to this advert, you are giving us consent to contact you to discuss your application as per our privacy policy statement. If you do not hear from us within 7 days, please assume your application has been unsuccessful and your records will be deleted from our system. Our full Privacy Policy can be found on Anderson Scott website

Helpdesk Engineer Location: London, NW1 £25,000 - £30,000 plus payment and support for Microsoft certifications My client is a well-established and highly regarded Managed Service Provider (MSP) based in Camden, North London. They’re known for delivering outstanding service and building long-term relationships with a loyal and varied client base. They are now looking for a customer-focussed, confident and personable Helpdesk Engineer to join their team on a permanent basis. This role is ideal for someone who has recently completed an IT apprenticeship or has 1–2 years’ experience in a helpdesk or IT support role within a similar organisation (MSP / IT Managed Services Provider) and is keen to develop their career within a supportive organisation. This is a client-facing position, where you’ll act as the first point of contact for clients. While technical knowledge is important, your communication skills, professionalism and ability to build rapport will be absolutely key to your success. The Helpdesk Engineer Role: As part of a small, close-knit service desk team, you will: Be the first point of contact for all incoming client support requests via phone, email, video call and remote tools Provide a warm, professional and confident experience for clients, ensuring they feel supported and informed Log, triage and progress support tickets, resolving issues where possible or escalating appropriately Build strong, positive client relationships through excellent service, enthusiasm and a genuine desire to help Carry out 1st line troubleshooting of hardware, software and user issues Assist with diagnosing, testing, repairing and deploying PCs, Macs and other devices Build and deploy new devices to client environments Liaise with 3rd party vendors where required Create and maintain clear documentation relating to client systems and processes Gain exposure to a wide range of modern technologies and MSP best practices Technical Experience and Knowledge Required: Active Directory administration Windows and macOS environments Microsoft Office & Microsoft 365 (Email, Teams, SharePoint) Basic networking concepts (TCP/IP, switches, routers, firewalls) VPNs and remote access tools The Person - We’re looking for someone who is: Confident, personable and approachable, with excellent verbal and written communication skills Comfortable speaking to clients at all levels and representing the business professionally Passionate about IT and keen to build a long-term career in technical support Proactive, enthusiastic and eager to learn from others A team player who can also use their own initiative Organised, reliable and able to manage multiple tasks at once Calm under pressure and capable of thinking on their feet Experience & Qualifications Recently completed an IT apprenticeship or 1–2 years’ experience in a helpdesk / IT support role within an MSP environment IT certifications are preferred but not essential, such as: MS-900 / AZ-900 CompTIA (A+, Network+, etc.) A genuine interest in technology and customer service is essential In return, my client offers the chance to develop your technical skills considerably, gaining exposure to the latest technologies from day one. Training and support for IT certifications is offered and you will learn from a well-established and close-knit team of Engineers. Sound interesting and something you would like to be part of? Integral Recruitment is acting as an employment agency in regard to this advertisement

FIELD SERVICE ENGINEER City of London c£42k + generous benefits Our client is a market leader in the Security Systems Integration sector, with almost 50 years' experience of delivering security solutions for high-security, public space, transport, and infrastructure projects throughout the UK and Ireland. They are now seeking to recruit and experienced Field Service Engineer to complement their established and successful team, tasked with dealing with daily fault requests, PPM duties and out of hours reactive duties for large scale, high end integrated systems from a broad client base and to look after the daily tasks involved in keeping an important site safe and secure. With a flexible approach to staying away as required and with a 'can do' attitude to ensure the highest levels of customer service and satisfaction, you will work as part of a team of Field Service Engineer professionals who work remotely but who can all offer guidance and support when required with their strong technical background. The position is ideal for someone looking for a varied, dynamic role often dealing with large scale systems incorporating new technologies within a demanding customer base. Key responsibilities for this varied and challenging role will include (but not be limited to): Providing a reliable, courteous, efficient, and effective service whilst maintaining a positive image of the company to the customer, through high standards of dress and customer communications, and after successful completion of each service, updating the helpdesk with the call status Providing day to day planned preventative and reactive maintenance and repair of the complex Analogue and Digital CCTV Systems on a high security site in Central London (so security clearance will need to be obtained), as well as associated functional and managed control rooms and multi-site Access Control Systems and Perimeter Detection Systems To be considered for this unique Field Service Engineer opportunity with our market leading client, it is envisaged the successful candidate will demonstrate sound knowledge of CCTV, IT and PID Systems on varying scales, as well as Access Control systems with Site Mustering and DVR & NVR systems. Knowledge or experience of PID's, Galaxy Alarms, Cortech GUI, CEM, C-Cure and Gallagher Access Control systems, Synergy, Milestone, Video Matrix Systems, IP Systems and Networks and Raid Recording will prove distinctly advantageous. Contact the Service Team at Premier Technical Recruitment on 01827 68400 or email your cv in confidence to for further details. TPBN1_UKTJ

1st Line Support Engineer Are you an ambitious 1st Line Support Engineer looking to take the next step in your IT career? This is a great opportunity to join a growing technology business in London where no two days are the same. You will be the friendly face of IT, solving problems fast, supporting users across multiple client sites, and developing your technical skills with full backing toward Microsoft certifications. About the 1st Line Support Engineer role As a 1st Line Support Engineer, you will act as the first point of contact for all IT issues, whether it’s password resets, software troubleshooting, or hands on support for laptops and networks. You will work across a variety of London locations, supporting both Windows and Mac users and collaborating closely with 2nd Line Engineers to deliver a first class IT service. What the 1st Line Support Engineer will be doing Logging and resolving tickets quickly and accurately through the helpdesk system Providing hardware, software and network troubleshooting for end users Supporting Microsoft 365 and Active Directory administration (user accounts, permissions, access) Installing and configuring new equipment and applications Keeping clear documentation and updating knowledge bases Delivering professional on site and remote support across London offices What the 1st Line Support Engineer will bring Around 2 years’ experience in a 1st Line Support Engineer, Service Desk Engineer or Helpdesk Analyst role Strong knowledge of Microsoft 365, Active Directory, and ticketing tools Confidence supporting both Windows and Mac environments Excellent communication and customer service skills Eagerness to learn and progress, with interest in achieving Microsoft Endpoint Administrator Associate or Administrator Expert certifications Why join as a 1st Line Support Engineer Clear pathway to progress into 2nd Line Support and beyond Exposure to diverse technologies and client environments across London Backing from a supportive technical team with Microsoft training provided Competitive salary up to £32,000, plus benefits and certification funding Keywords 1st Line Support Engineer, First Line Support, IT Support Engineer, Service Desk Engineer, Helpdesk Engineer, Microsoft 365, Office 365, Active Directory, Windows, Mac, Troubleshooting, IT Technician, Endpoint, Customer Service, London

2nd Line / Level 2 IT Helpdesk Technician The level 2 helpdesk technician is responsible for providing remote helpdesk support to our client’s users across multiple platforms. They will attend customer sites when required to do so. They will troubleshoot and resolve technical issues, escalate complex problems to senior technicians, and ensure customer satisfaction. Accountabilities • Provide remote helpdesk support to users via phone, email, chat, or ticketing system., • Diagnose and resolve technical issues related to hardware, software, network, printer, scanner, or other devices., • Attend customer sites when required to perform installation, configuration, maintenance, or repair of equipment., • Escalate complex or unresolved problems to senior technicians or vendors., • Document and update customer records, tickets, and reports., • Internal Systems Support and upkeep, • Follow company policies, procedures, and standards., • Keep up to date with the latest technologies and trends., • Provide excellent customer service and communication skills. Role requirements • Experience in operating effectively within a busy IT Helpdesk setting, promptly handling support tickets via ticketing system., • Setting up devices and accounts for new starters, including mobile device setup and email account configuration., • Creating shared folders and domain pathways within the active directory., • Diagnosing a wide range of issues affecting PCs, mobile devices, hardware, and phones., • Using command prompt and event viewer to diagnose and resolve problems., • Performing a wide range of business administration with Office 365, including customer correspondence, document management, and internal communications., • Strong understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPNs., • Basic understanding of Azure and AWS, • Familiarity with different types of system administration, including Windows, macOS, and Linux environments., • Ability to handle more complex tasks than a level 1 technician, including advanced troubleshooting and software support., • Experience in collaborating with level 3 support technicians and 3rd parties to address highly specialized problems

University and College Union have a new opportunity for an IT Technician to join the team. Reference Number: ITT1 Salary: £50,277p.a (inclusive of London Allowance) Hours: 35 per week Contract: Permanent and Full Time Location: Carlow Street, London NW1 7LH Closing Date: Monday 9 February at 10.00 am About Us: The University and College Union (UCU) represents over 120,000 academics, lecturers, trainers, instructors, researchers, managers, administrators, computer staff, librarians and postgraduates in universities, colleges, prisons, adult education and training organisations across the UK. We also have members in the private sector, for example in private training agencies and language schools, as well as members working on a freelance basis. Students training to teach in post-school education also belong to UCU. IT Technician - About the role: UCU is seeking an IT Technician, to join the team at the head office in Carlow Street, London NW1 7LH, on a permanent, full time basis, to work as part of the IT Services team, ensuring the smooth operation and further development of the organisation’s IT systems and services. IT Technician - Your main duties include: • Provide IT support (hardware and software) for UCU staff, officers and members by being a first point of contact for IT Helpdesk, • Ensure that network security is maintained through the use of passwords, multi-factor authentication (MFA), software solutions (e.g. Mimecast, FortiGate, Mobile Iron) and physical security measures, • Plan, facilitate and support the use of video-conferencing, • Diagnose faults and arrange appropriate actions to resolve them, • Monitor progress of support calls, reporting and escalating where appropriate IT Technician – You: • Experience of working with and supporting video-conferencing equipment., • Knowledge of IT systems in use; e.g. Microsoft products, including Server and User applications, anti-virus products, mobile security, internet, communications, databases and backup software., • Knowledge of IT equipment, e.g. PCs, laptops, peripherals, servers, videoconferencing, wireless access points, printers, mobile devices, etc, • Knowledge of Active Directory, group policy and software deployment, • Experience of working within an IT Helpdesk team, • Experience of using Microsoft® applications Benefits of working for the University and College Union: • Supportive Family Policies: Embrace family life with enhanced Maternity, Adoption, Paternity, and Shared Parental Leave schemes, • Health and Well-being Support: Access to confidential counselling 24/7 through our Employee Assistance Programme; advice and face-to-face intervention from via our Physiotherapy Advice Line; healthcare assessment, • Flexible Working: Take advantage of our Flexitime scheme, allowing you to tailor your work hours within our Work Life Balance policy, • Financial Assistance: Benefit from being enrolled in the Universities Superannuation Scheme (USS), childcare support, interest-free season ticket loans, and assistance with the cost of eyesight testing and glasses for DSE use, • Training and Development: Elevate your skills with tailored training, developmental support, and over 300 eLearning modules available through our online Training Room Application Process UCU requires its employees to work from their office/in the field for at least 60% of their working week. They may apply to work from home for the remaining 40%. We need your support to make sure our employees come from a variety of backgrounds, so we especially welcome applications from disadvantaged communities. Even if you are not selected, it would be really helpful if you could complete the diversity & inclusion data when you apply for this role, because we can make sure we are encouraging a diverse mixture of candidates to apply. UCU is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Closing date for applications: Monday 9 February at 10 am. Interview date: Tuesday 3 March To submit your application for this exciting IT Technician opportunity, please click ‘Apply’ now

Culina Group is a market-leading ambient and chilled food and drink third party logistics specialist. We provide warehouse and distribution alongside fresh, food manufacturing, co-packing and bonded divisions, working in partnership with some of the biggest household names in the food and drink sector. With over 20 million square feet of warehousing spread across 100+ depots, we employ in excess of 22,000 people to ensure that our 2.2 million deliveries reach the correct location. Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland. Job Description As a Senior Order to Cash Billing Analyst, you will be responsible for the timely and accurate generation of billing documents, ensuring they are sent promptly to customers to facilitate swift conversion of debt into cash. You will support the overall efficiency of the order-to-cash function which involves leveraging bespoke systems to assess and rate customer activity prior to billing, ensuring accuracy, compliance, and optimal cash flow. You will play a key role in coaching and guiding the billing analysts through non-standard processes and escalations to ensure an effective outcome. You will always provide an excellent level of customer service to both your internal and external stakeholders offering clear and accurate communication throughout the query resolution process. Key duties of a Senior Order to Cash Billing Analyst: Generate orders and billing (invoice/credit) for via S/4HANA SD for complex and high value customers (both manually and via templates). Manage and reconcile interfaces from external systems to AR ledgers (Boomi) Coordinate with entities to agree order data timelines allowing for timely billing creation Send invoices/credits to customers in a timely manner Pro-actively resolve Billing queries liaising with BU entities and Collections to fix issues Support internal and external audits by providing necessary documentation Ensure compliance with VAT and other relevant financial regulations Clear communication to senior stakeholders and customers in a confident manner Ability to present to superiors as well as non-AR colleagues (i.e. IT Helpdesk, Wider Business) Use previous experience & judgement when responding to customers and internal escalations professionally and promptly Share any learning and support peers, specifically working with risk, collections, customer services, transport, site/depots and commercial teams to resolve issues Support analysts with non-standard processes or escalations Demonstrate flexibility in transitioning between sub-teams as needed Proactively seek the opportunity for new and existing process improvements as well as review those suggested by others and lead implementation where appropriate Take appropriate corrective action and identify, recommend solutions to any errors or mistakes Qualifications Working knowledge of Excel and the ability to perform basic data analysis (e.g. Pivot, Filter, VLOOKUP) Working Knowledge of Outlook and Word, ability to produce basic Power Point presentations Working knowledge of SAP (ECC6 or S/4) OR equivalent ERP system (Basic Report Running, basic understanding of standard error messages) Good literacy and numeracy skills to be demonstrated with a willingness to learn and improve mindset Working Knowledge of UK domestic as well as EU + RoW tax scenarios and their impact on invoicing Additional Information As part of our drive to make Culina Group a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave • Competitive holiday entitlement of 24 Days plus 8 Bank Holiday Pension scheme - we want colleagues to enjoy a comfortable retirement so we offer agreat contribution of 4% employee and 4% employer Life Assurance • x2 your annual salary Wellness - Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards. Everyday discounts • via our benefit platform you will have access to over 50 retailer discounts for everyday savings! If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates TPBN1_UKTJ

Key Tasks and Responsibilities: • Providing support to Specialist software’s (Bluebeam, Autodesk Suite (AutoCAD LT, Civil 3D, Revit)., • Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop / laptop hardware and software applications., • Escalating to 3rd line support (both internally and to external suppliers) where required and managing this through to resolution., • Provision of site setups., • Provision of mobile phones and associated accessories., • Active directory account management (including starters/leavers)., • Providing support to all Sites Network Infrastructure (Starlink, Netgear Orbi and UniFi/Ubiquiti Wireless systems)., • Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.)., • Maintain and Improve Departmental documentation. This is a full-time position, Monday to Friday 9 hours a day, flexible between 7am-6pm dependent on which site you will be visiting. Competitive salary dependant on experience. Qualities and Capabilities Required: • Believe in and uphold our company values., • Minimum of 3 years’ practical experience in an IT support / service function role., • Working knowledge of MS Office products including SharePoint., • Demonstrable customer service-oriented skills., • Comfortable working at height (ladders etc.), • Full Driving License and own car., • Right to Work in UK documentation., • Inquisitive mindset and willingness to ask questions and challenge current process in the pursuit of improvement

IT Support Engineer {Global Law Firm} Central London, Hybrid £30,000 - £35,000 + Training + Progression + Hybrid +company Benefits Are you an IT support engineer looking to work for a global company in a role that will provide you with both training and progression opportunities, who have recently moved into a state of the art office space, with the opportunity for hybrid work after probation to give you greater work life balance? Do you want the opportunity to work for a leading international law firm with more than 900 lawyers work in nine offices across three continents, within integrated global practices, serving clients around the world? On offer is a truly unique opportunity for an IT Support Engineer to join a corporate office with around 300 staff. You will join a tight-knit team of 5 on the IT department and receive all the support you need to really progress your career. In this role you will be predominantly providing 1st and 2nd line support for the London office, taking on more responsibilities as you go and progress within the company, and provide remote support for iPhones and iPads, administering RSA server and managing laptops and encryption of portable media. This role would suit an IT Support engineer looking to work for a large corporate company with excellent company benefits. The Role Provide remote support for iPhones and iPads Log and manage support calls using the firm's Help Desk software 1st/2nd line supportThe Person Some IT Support experience Commute to Central London 4x per weekKeywords: IT Support, iManage, Helpdesk, 1st line, 2nd Line, Helpdesk, Training, Progression, Law, Hybrid, London Reference Number: BBBH23582 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website

Are you passionate about technology and looking for an exciting IT Helpdesk Analyst role where you can grow and develop your skills? If so, you’ll want to join this creative and dynamic team! As a macOS IT Helpdesk Analyst, you will play a crucial role in providing 1st and 2nd line technical support to a vibrant team of nearly 200 employees.This hands-on macOS IT support position will involve solving and managing both simple and complex IT issues, supporting a Mac-based environment with Jamf and some Windows support as well. You’ll be the go-to person for anything IT-related, ensuring smooth operations for the team! Key Responsibilities: • Provide technical support for macOS, Jamf, Windows 11, Adobe Creative Cloud (Illustrator, Photoshop, etc.), Keynote, MS Office 365 (Outlook, PowerPoint, Excel, Teams, OneDrive), and video conferencing platforms. • Resolve IT support tickets and perform onboarding and offboarding of staff and freelancers. • Support both in-office and remote employees, including troubleshooting hardware and software issues. • Set up meetings, manage print requests, and provide physical IT assistance when needed. • Work within a team to keep operations running smoothly, ensuring excellent customer service and IT support. What you’ll bring to this IT Helpdesk Analyst role: • Strong experience in 1st and 2nd line IT support, including Mac and Windows systems. • Excellent knowledge of desktop support, Adobe Creative Cloud, MS Office 365, and video conference platforms. • JAMF experience would be beneficial. • A passion for technology with the ability to multitask and work under pressure. • Excellent communication and interpersonal skills to support users at all levels. • A methodical and diligent approach to your work with great attention to detail. Why this IT Helpdesk Analyst role is great for you: Creative Culture: Work in a vibrant and innovative environment where creativity meets technology. Learning and Development: Opportunities for growth, training, and continuous development. Hybrid Working Model: A flexible approach to working from home and in the office. On-site Support: Initially working in the office 4 days a week, with the potential to reduce to 3 days as the team grows. Salary: £32,000-£35,000 per annum If you’re looking for a role that combines technical expertise with a creative, supportive environment, apply to this IT Helpdesk Analyst role today! Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity

JRRL are seeking a capable and proactive IT helpdesk to join a growing technical team. This role suits someone with solid experience across Microsoft 365 who can take ownership of issues, support users with confidence and contribute to ongoing modern workplace projects. Key Responsibilities for the IT Helpdesk role: Providing hands-on support across hardware, software, and Microsoft 365 environments. Managing tickets end-to-end, ensuring clear communication and thorough resolution. Supporting clients on-site with strong service focus. Working across Microsoft 365 services including SharePoint, Teams, OneDrive, and Exchange Online. Administering and maintaining Intune for device management, policies, and compliance. Assisting with Azure-based work, including identity, security, and platform administration. Contributing to cyber security improvements and maintaining good security hygiene across systems. Person specification for the IT Helpdesk role: 1-2 years minimum IT experience in IT support or IT engineering. Solid knowledge of Microsoft 365, including SharePoint and Teams. Understanding of cyber security fundamentals and modern workplace best practice. Confident communicator who remains calm under pressure and delivers excellent service. Someone curious, motivated and willing to learn new technologies. Comfortable working in a dog-friendly office. Company Benefits for the IT Helpdesk role: 20 days annual leave plus bank holidays, rising with service to 25 days plus BH A mapped-out career path and super career progression Pension Hybrid (1 day from home) after qualifying period Company socials/outings Free parking onsite This is a permanent, full-time position offering a fantastic opportunity to develop your skills and grow within a supportive team. The lower end of the salary is for someone with less experience and the higher end will be for someone who fits all the criteria

Mobile Electrical Engineer – Within M25 – £51,000 – Mon to Fri – 1 in 6 Call Out – £100 Standby A mobile electrical role covering a well planned commercial portfolio. Routes stay sensible. Sites stay consistent. Good support from supervisors and helpdesk. What You’ll Be Doing • Planned electrical maintenance across multiple commercial sites, • Reactive fault finding and repairs, • Working on lighting, small power, emergency lighting, and distribution, • Completing minor installs and small works tasks, • Supporting compliance checks and remedial works, • Using a CAFM system to log updates and close tasks, • Liaising with clients, building managers, and subcontractors, • Supporting call out rota and escalation process What We’re Looking For • NVQ Level 3 Electrical Installation or equivalent Level 3, • AM2, • 18th Edition, • Experience in commercial mobile maintenance, • 2391 Testing and Inspection as a bonus, • Strong paperwork and CAFM updates, good communication What’s In It For You • £51,000 salary, • Monday to Friday schedule, • 26 days annual leave plus bank holidays, • Good pension scheme, • Company van and fuel card, • 1 in 6 call out rota, • £100 standby payment, • Overtime paid, • Training budget and progression pathway...

Our client designs, installs, and maintains integrated end-to-end surveillance control systems for some of the UK’s most demanding security environments. They excel in complex, critical, and regulated environments, where customers require innovative, tailored solutions they can depend on. With high security systems experience, field proven products and expert support personnel in the UK & Ireland, our client offers turnkey solutions for comprehensive protection and peace of mind. The culture there is fast paced, positive, ‘can do’ and they hugely value people and the contributions they make to the success of their customers and business. Job Description This role will deal with daily fault requests, PPM duties and OOH’s reactive duties for large scale, high end integrated systems from a broad client base and to look after the daily tasks involved in keeping an important site safe and secure. The potential areas of work and the client demands in the London area will require the successful candidate to obtain a high level of vetting. • Must be in a position to pass high level vetting * The engineering role will require a great deal of flexibility, and you will need to demonstrate a ’can do’ attitude and be able to stay away when required. You will become a member of a team of engineers all who work remotely but all can offer guidance and support when required with their strong technical background. The position is ideal for someone looking for a varied, dynamic role often dealing with large scale systems incorporating new technologies within a demanding customer base. Successful candidate will be expected to work off patch and to spend time away from home. Key Responsibilities Provide a reliable, courteous, efficient, and effective service. Always maintain a positive image of the company to the customer, through high standards of dress and customer communications. At the completion of each service visit close or update the helpdesk with the call status. Ensure that any company vehicle provided is maintained in good working order. Maintain a high level of personal performance demonstrating a willingness to help colleagues. A flexible approach to working hours. Adhere to the company’s Management Systems. To undertake any other duties as required by the Service Manager in delivering a top-class service to the client. Field Based To provide day to day care, maintenance and repair of the complex Analogue and Digital CCTV Systems on a high security site in Central London. To provide day to day care, maintenance, and repair of the multi-site Access Control Systems and managed control rooms. To be able to support and maintain Perimeter Detection Systems To complete a planned preventative maintenance regime. To assist and engage with deployment of planned OOH’s/Weekend works. Qualifications Sound knowledge of CCTV, IT and PID Systems on varying scales. Sound knowledge of Access Control systems with Site Mustering Sound knowledge of DVR & NVR systems. On site repair capability. Benefits Remote & Hybrid Working Supported Flexible Working, Around Core Hours Health & Wellbeing Programme Life Assurance (4 x Annual Salary) 5% Matched Pension Scheme Carry Over Holidays (Up To 5) Reward & Recognition Programme Long Service Rewards Learning & Development The focus is on providing a framework for development, which goes beyond just attending training courses and obtaining qualifications. Instead, it includes coaching and mentoring support, helping you to reach your full potential, and providing recognition for a job well done

Monday-Friday 8am-5pm Role Purpose: To undertake planned preventative maintenance (PPM) and repair of mechanical and electrical equipment,/building fabric within a corporate service environment. Main Duties & Responsibilities: Being an electrically biased skilled engineer with a sound knowledge of HVAC, building services (water, gas, heating and ventilation, waste), BMS monitoring systems, PPMs, etc. Having a flexible attitude with a can do approach and who is prepared to work outside their skill base to provide a customer based service. Be prepared to undertake training as required by the post and the Technical Services Manager. Having administration skills to maintain computer based and hard copy systems for statutory inspections and tests. Be able to react and work on their own initiative on an on call system. Be prepared to work on multiple sites as required. Planning including prioritisation of tasks from PPMs and Helpdesk Requests Reacting to breakdowns and changing priorities Sourcing and vetting of quotations. Vetting safe system paperwork and issuing Permits and Authority to work as appropriate. Work issuing Progress chasing and quality control Safe system and work control system closeout Checking on PPM activity to ensure quality professional workmanship has been carried out and is on schedule. Produce quotations for extra works as necessary in line with Company guidelines. Ensure that the appropriate authority levels for bidding and expenditure are not exceeded by all grades of staff Build and develop excellent client relationships at all levels Covering the call out rota with the other contract managers on a rotating basis. The production of technical and situational reports as required. Providing technical support for the engineering team and the client. Carry out personal development reviews as required under Company guidelines. Attending client/subcontractor meetings as required. Understand and be aware of the requirements of all relevant Health, Safety, Environmental and Quality legislation and ensure that all staff are equally aware of their own roles and responsibilities within the Company. Ensure that all materials and equipment are handled, stored and used with due regard to the relevant Health, Safety and Environmental legislation. Actively manage and participate in the health and safety processes required under the Company policies and procedures on portfolio including, but not limited to, accident investigation, reporting, risk assessments and auditing Any other reasonable instruction from the Senior Contract Manager or his Line Managers. Essential Qualifications & Experience: 10 years experience in Building Services industry C&G Pts. 1 & 2 in electrical/mechanical or equivalent 17th or 18th Edition IEE: Wiring and Installation Strong communication skills and the ability to deal with all levels of staff, or difficult situation Ability to operate and investigate CAFM systems IOSH Accredited Demonstrate a good understanding and be technically competent in all building services, UPS, generators, static switches, water treatment, refrigeration and air conditioning and CHP systems. Ability to lead, motivate and direct a team of technicians/operatives Pro-active in achieving the highest standard of operation Have enhanced IT skills Customer service training (Desirable) IPAF (Desirable) PASMA (Desirable) Vetted to work in a financial environment (Desirable) 2391 Test & Inspection (Desirable) Employee Benefits: Overtime x1.5 on weekday and x2 on weekends + day in lieu on bank holidays Standby rate is £15 per day and £50 on bank holidays 25 days holiday plus bank holidays (pro rata into shifts for shift workers) Company funded health cash plan Ability to buy and sell holidays buy 5 days & sell 2 days Life assurance Auto-enrolment company pension scheme Employee Assistance Program (EAP) Cycle to work scheme Purchase an electric vehicle via salary sacrifice Employee discounts with various brands Learning and development programs, training and career opportunities. What you can expect from us Youll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you... #LI-MW1 TPBN1_UKTJ

POLITE NOTICE - NO RECRUITMENT AGENCIES PLEASE. ALL RECRUITMENT IS CONDUCTED IN-HOUSE. • Location: Highams Park, East London (office-based initially), • Contract: Permanent, full-time, • Initial hours: 9:00am–5:30pm, Monday to Friday (37.5 hours per week + 1 hour unpaid lunch), • Hybrid working: After 12 months’ service, optional hybrid working available (role dependent, minimum 2 days WFH when not on-site) About the role. We have an exciting opportunity for a Trainee First Line IT Support Engineer to join our hardworking, friendly team at our Head Office in Highams Park. This is an ideal entry-level role for someone who is passionate about technology and looking to build a long-term career in IT. You’ll be trained by our experienced engineers to provide telephone, remote and desk-side support to a wide range of clients across London and surrounding counties. You’ll learn best practice support methods, develop troubleshooting skills and gain hands-on exposure to a variety of technologies and environments. Full training is provided, including ongoing learning and professional qualifications funded by the company. What you’ll be doing (key responsibilities) Working within our helpdesk team, you will: • Provide 1st line support via telephone, remote tools and in-person assistance, ensuring excellent customer service at all times, • Log, update and resolve tickets accurately, escalating where appropriate in line with SLAs and internal processes, • Troubleshoot common issues relating to Microsoft 365, Windows devices, Apple devices and mobile hardware, • Carry out basic hardware and software tasks, including installations, configuration, upgrades and fault-finding, • Attend client sites for planned and reactive support, delivering professional desk-side assistance, • Support our Projects team with on-site deployments and implementations, gaining exposure to a broad range of technologies, • Contribute to documentation and knowledgebase articles to improve team efficiency and service quality What we’re looking for (essential requirements) This role suits someone starting out in IT who is keen to learn and develop. You’ll need: • A genuine passion in computers and technology, • A naturally proactive approach to problem-solving, being comfortable researching issues and asking the right questions, • Clear, professional communication skills (written and verbal) and strong attention to detail, • Confidence dealing with clients in person and remotely, with a customer-first mindset, • The ability to stay calm, organised and professional under pressure and to work to deadlines, • A full UK driving licence and your own vehicle – a willingness to travel to client sites across London and surrounding counties (via public transport and car where required), • You must live within an acceptable commutable distance of our office in Highams Park, E4. A basic understanding of using: • Windows 10 and 11 operating systems, • Microsoft 365 apps (e.g., Outlook Email, Word, Excel etc.), • Peripherals (e.g., connecting and setting up devices such as printers, monitors, keyboards & mice etc.) Nice to have (desirable) These are helpful but not essential (we can train you): • An IT qualification such as A-Level IT, BTEC, apprenticeship, or equivalent learning/experience, • Any exposure to helpdesk tools, ticketing systems, remote support software, or customer service roles, • Basic understanding of macOS/iOS support, • Active Directory knowledge (basic awareness is sufficient at trainee level), • Core networking concepts (e.g., IP addressing, DHCP, DNS—at a basic level) Training & progression We’re committed to developing your skills. You will receive: Structured onboarding and mentoring from experienced engineers Paid training and funded qualifications Opportunities to progress into a First Line Engineer, then further into Second Line / Projects depending on performance and interest Benefits Bupa “Complete” private healthcare after 12 months’ employment 20 days annual leave plus bank holidays, increasing by 1 day per year up to 25 days after five years’ service Company-funded training and qualifications Hybrid working available after 12 months’ service (minimum 2 days WFH when not on-site, role dependent) Company activities and events throughout the year Ready to apply? If you’re hardworking, motivated and ready to start a career in IT support with a forward thinking company, we’d love to hear from you. Apply online today