Trabajos it support helpdesk en Reino Unido

Ref: 22634 Salary: £416 - £490 per day (umbrella) Location: London Hybrid: 3 days a week in office & 2 days wfh Job status: 6 Months (rolling contracts up to 2years) Start date: ASAP SharePoint Office 365 Developer - Responsibilities: • Taking a developer role with the SharePoint/Office 365 development team to support Projects which will leverage Office 365 platform and to drive a more strategic adoption of SharePoint for wider use across the Bank., • Working with the team and the wider development team to both grow and to help adopt Agile like methodologies with practical implementation alongside the daily operation support people for existing SharePoint/Office 365 applications., • Working with the wider Development and Architecture teams to develop and establish best practices of SharePoint/Office 365., • Contributing to and regularly leading the technical and design workshops within the team., • Critically and actively conducting code review procedures to ensure improvement in skills across the team., • Participating in exercises to both plan and estimate upcoming work volumes., • Contributing to the rollout of new tools and applications that will improve the development processes., • Enhancing performance, scalability and security issues across the design and implementation phases., • Following “Change Management Control procedures” to get approvals for any updates in the Production systems and providing “Maintenance reports” for non-Production environments., • Participating in both definition and configuration of SharePoint/Office 365 environments in the Disaster Recovery sites., • Encouraging and supporting the continuous improvement and upskilling of all members in the team, as well as the wider development department., • Development of Office 365 tools including SharePoint Online (PowerApps, Power Automate and SPFX or ReactJS)., • Providing scripts for database enquiry languages, i.e., T-SQL (SQL Server) and PL/SQL (Oracle) to provide both analysis and exporting data etc. based on business requirements., • Handling enquires and requests from the Audit and Compliance departments in order to meet criteria which has been agreed with client’s IT department., • Assessing the impact of data processing loads on SQL and Oracle database and, when appropriate, finding alternative approaches., • Communicating with primary support Helpdesk staff in London and New York to give the team any necessary advice and suggestions., • Understanding of SharePoint environments., • Understanding of Office 365 knowledge with DevOps., • Excellent problem solving abilities, • Quality-orientated and self-motivated., • Hands on development with Office 365 tools including SharePoint Online (PowerApps, Power Automate and SPFX or ReactJS), • Hands on experience with CSS, JavaScript, jQuery and HTML5, • Solid Rest API and Graph API knowledge We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£26-£35K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £26K-35K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (30K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£30-£35K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £30K-35K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

A Japanese IT company is currently recruiting a Japanese speaking IT Support Engineer to join their infrastructure support team in London. In this role, you will be responsible for providing first-level technical support to end users, ensuring timely resolution of IT-related issues and maintaining a high level of customer satisfaction. The role will suit someone who has +3 years of IT engineer experience. There may be opportunities for business travel within London, and to other overseas locations. Eligible applicants: • (O) Eligible visa: Permanent residence, Spouse, Partner, YMS, Graduate, • (X) NOT eligible: Student visa, Requiring visa sponsorship Work type: Hybrid working e (2 days in office, 3 days remote; onsite visits as required) Visa support: Visa support may be considered depending on experience TYPE: Permanent, full-time WORKING HOURS: 9:00–17:00 from Monday to Friday (*A shift from 7:00 a.m. to 3:00 p.m. required for specific clients) SALARY: £28–33k, depending on experience START: ASAP LOCATION: London IT Helpdesk Engineer – Main Responsibilities: • Provide first-line support for hardware, software, and network-related issues, • Respond to user inquiries via phone, email, and ticketing system, • Diagnose and troubleshoot technical problems following standard procedures, • Escalate unresolved issues to second- or third-level support teams, • Document incidents, service requests, and resolutions accurately IT Helpdesk Engineer – Ideal Candidate: • At least 3 years of IT engineer experience, • Basic knowledge of operating systems (Windows), • Familiarity with Microsoft 365 and common business applications, • Business level of fluency in both English and Japanese, • Strong communication and customer service skills, • Ability to work independently and as part of a team, • Problem-solving mindset, • Experience with cloud platforms (AWS, Azure) or operating network equipment would be advantageous We may consider applications from people on YMS and graduate visas, depending on their experience. For LinkedIn When contacting us, please include the job reference number (Ref: MK47295) at the top of your message. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.

Cloud Support Engineer & Team Coordinator Keywords - IT Support, Support Engineer, Helpdesk Support, Cloud Support, 2 Line Support London | Circa £40k | Office-based (with occasional travel) This is a hands-on role within a small, technically focused MSP where you'll have real involvement in how things are run not just picking up tickets, but improving systems, supporting clients, and helping keep everything moving behind the scenes. You'll be working closely with the Managing Director and a team of experienced engineers, supporting a range of client environments across cloud, infrastructure, and security. It's a varied position with a mix of technical delivery, customer interaction, and internal coordination. The role Day to day, you'll be supporting and developing client cloud environments, with a strong focus on the Microsoft stack. That might mean improving deployments through scripting, keeping infrastructure and security information accurate, or rolling out updates across firewalls and network devices. You'll also act as a reliable escalation point for more technical issues particularly around networking and firewalls while working closely with the support team to make sure service quality stays high. Alongside the technical side, there's an element of coordination. You'll help keep things organised across the engineering team, making sure people have what they need, tracking changes in services or pricing, and supporting the general day-to-day running of a busy MSP environment. Client interaction is a key part of the role as well. You'll build relationships over time, understand how different businesses operate, and help ensure the service being delivered actually meets their needs. What they're looking for They're open on background, but you'll need a solid foundation across infrastructure and cloud, and be comfortable working independently. Experience with firewalls (FortiGate would be ideal), Windows environments, and Microsoft 365 (including Conditional Access and SharePoint) is important. Any exposure to MDM or Power BI would be useful, but not essential. More than anything, they're looking for someone who takes ownership someone who can manage their own workload, communicate clearly, and work with others to get things done without needing constant direction. Previous MSP or helpdesk experience would definitely help, given the pace and variety of the work. Why it's worth a look You'll get exposure to a wide range of technologies and client environments, which keeps things interesting and gives you the chance to keep building your skillset. Because of the size of the team, you'll also have more visibility and influence than you would in a larger organisation. If you improve something, you'll actually see the impact. There's also a clear opportunity to grow with the business over time as it continues to evolve. The package is flexible too, with options to tailor elements of your salary towards things like childcare or medical cover. For further details and to apply, please get in touch with jon.brass @ Circlerecruitment .com Cloud Support Engineer & Team Coordinator - IT Support, Support Engineer, Helpdesk Support, Cloud Support, 2 Line Support Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23392 The Skills You'll Need: Fluent in Cantonese or Mandarin, IT operations related experience. Your New Salary: Up to £54k, depending on experience. Perm Start: ASAP Working hours: Morning shift – 8:30am to 4:30pm (80% in the office per month) Normal shift – 9.00am to 5.00pm (80% in the office per month) Night shift – 2:30pm to 10:30pm (WFH for the whole week) IT Operator - Summary: • Provide support to the daily operations., • Ensure systems run smoothly, report and fix problems., • Deal with user requests and provide first level of services in Help-desk., • Produce daily reports, confirmations and statements to users., • Responsible for 1st line support verbally and via ticketing system, communicate with users for updates and progress of the support ticket., • Perform routine IT operational tasks across both early and late shift schedules., • Assemble and configure PC workstations and provide end-user support by diagnosing and resolving helpdesk tickets., • Involve in system infrastructure maintenance, configuring and updating. Process • T24 and satellite systems maintenance, user support., • Effectively liaise with staff from IT and other departments, • Communicate with vendors and contractors Compliance & Risk Management • Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity., • Qualification requirement: BSc in Computer Science, • Able to act swiftly to urgent situations, such as power cut and system failure, • Able to work alone as well as part of team, • Good knowledge of Microsoft products, • Good problem solving skills, • Good organisational skill, • Good communication skills, • Maintaining and configuring Microsoft servers, • Maintaining and configuring Linux servers We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Assistant Facilities Manager – Facilities ManagementLocation: Epsom, Surrey Temp to Perm• Salary: £30,000 - £37,000• Working days: Monday – Friday:• Working hours: 9am – 5:30pm (Early finish on Fridays (4:00 PM)• Annual discretionary bonus• Flexible/hybrid working options – Up to 2/3 days working from home (although frequently you will be on site visits) (After 6 month probation)• 20 days holiday• Professional fees covered (for related courses to expend career knowledge)A RICS-accredited commercial property management company is hiring an Assistant Facilities Manager to help oversee a UK-wide portfolio of over 6.5 million sq ft, including offices, retail parks, warehouses, and mixed-use developments. You'll support Senior Facilities and Property Managers with maintenance, contractor coordination, inspections, and helpdesk tasks. Based at the Epsom Head Office, you'll work alongside teams in property management, accounting, and office support. This is a great opportunity to join a fast-growing company with ambitious plans.Key Responsibilities• Support the day-to-day operations and maintenance of the property portfolio• Coordinate statutory and routine maintenance, repairs, and inspections• Maintain Health & Safety compliance across the portfolio• Manage contractors and supplier procurement in line with Safe Contractor standards• Conduct Vacant Property Inspections in line with insurance requirements• Perform regular site inspections and meter readings using an Inspection App• Ensure compliance with Health & Safety and other relevant legislation• Assist with invoice approvals and service charge budget administration• Respond to maintenance requests and tenant/contractor queries via the FM helpdesk• Monitor tenant compliance with lease obligations• Support the delivery of common services to properties and tenants• Manage access arrangements as requested by clients• Assist with ISO accreditation compliance• Carry out other ad hoc duties as requiredEssential Skills & Experience:• Minimum 2 years’ experience in Facilities Management within commercial property• Strong IT skills (Word, Excel, Outlook)• Excellent written and verbal communication• Knowledge of building systems, HVAC, and statutory compliance• Experience using CAFM software• Full UK driving licence and access to a vehicleDesirable:• NEBOSH certification (preferred but not essential)

Senior IT Support Engineer London (Office-Based) Monday–Friday, 9:30am–6:00pmA globally established media agency with 1,000+ employees across international offices is seeking a macOS focused Senior IT Support Engineer with Jamf, Okta and Google Workspace experience to join its London team. The company is recognised for award-winning campaigns delivered to major global brands.This is an excellent opportunity for an experienced macOS and Jamf IT support professional who thrives in a creative, fast-paced environment and wants to further develop their expertise within an Apple-centric infrastructure using Jamf.The Role Working within a small IT team, you will provide high-quality end-user support across the London office and remote global users. The environment is predominantly Mac-based, and the role requires strong macOS expertise along with exposure to modern identity, security, and networking platforms such as Google Workspace and Okta.This is a fully office-based position to ensure consistent on-site support coverage.Key Responsibilities • Provide 1st/2nd line technical support to internal users, • Configure and deploy hardware for employees and freelancers, • Administer user accounts and access permissions, • Support Apple devices (macOS, iOS, tvOS), • Manage and maintain Google Workspace environment, • Deliver remote support to UK and international teams, • Maintain accurate documentation and improve support processes, • Assist a sister company based within the same London officeTechnical Environment, • Apple macOS & hardware, • JAMF (100 certified minimum; exposure to 200 level desirable), • Google Workspace (Gmail, Drive, Groups, Calendar), • Okta (or similar identity management tools), • CrowdStrike Falcon, • Juniper switching & SonicWall firewalls, • Cisco Meraki access points, • Adobe Creative Cloud, • Video conferencing platforms (Google Meet, Zoom, Microsoft Teams), • Basic Windows supportRequired Experience, • Minimum 2+ years in an IT Support role, • Strong macOS troubleshooting (GUI & terminal), • Experience in fast-paced environments (agency/creative sector advantageous), • Helpdesk/ticketing system experience, • Excellent communication and customer service skills, • Strong organisational and time management abilitiesDesirable Skills, • Advanced JAMF or macOS MDM knowledge, • Shell scripting or automation experience, • Understanding of ISO 27001, SOC II, or similar security frameworks, • Familiarity with ITIL v4 practicesPersonal Attributes, • Proactive and solutions-focused, • Strong sense of ownership and accountability, • Confident communicator with internal stakeholders, • Eager to learn and develop technical skillsBenefits, • 25 days annual leave, • Pension scheme, • Life assurance, • Supportive leadership and collaborative culture, • Friendly, social working environment, • Trusted to work autonomously without micromanagementEligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

IT Support Engineer – 2nd Line (Service Desk) An exciting opportunity for a 2nd Line IT Support Engineer to provide technical support, troubleshooting and cloud-based solutions across Microsoft environments within a fast-paced MSP setting. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Service Desk Engineer, Technical Support Engineer, IT Helpdesk Analyst SALARY: £34,000 to £38,000 per annum (DOE) + Benefits LOCATION: Hybrid Working (3 Days in the City of London Office (EC1N) and 2 Days Work from Home) JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 Hours per Week, Monday to Friday Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line IT Support Engineer to join a collaborative organisation delivering IT support, cloud computing and managed services solutions. As a 2nd Line IT Support Engineer you will provide advanced technical support across Microsoft 365, Azure, networking and infrastructure environments, resolving escalated service desk issues. Working as a 2nd Line IT Support Engineer you will take ownership of incidents, ensuring timely resolutions in line with SLAs while delivering excellent customer service and clear communication. This role offers strong career progression, ongoing training and exposure to modern technologies within a supportive and fast-paced MSP environment. DUTIES Your duties as the 2nd Line IT Support Engineer include: • Provide Advanced Support: Resolve escalated incidents and service requests from 1st Line teams, • Troubleshoot Systems: Diagnose and resolve issues across Microsoft Azure, Microsoft 365, AVD and networking environments, • Manage Incidents: Take ownership of support tickets through to resolution in line with SLAs, • Communicate with Customers: Deliver clear updates and technical guidance to users and stakeholders, • Escalate when Required: Work with senior engineers, providing detailed diagnostics and analysis, • Maintain Documentation: Accurately update ITSM systems and contribute to knowledge sharing, • Support Service Desk: Assist with ticket triage and inbound calls during peak periods CANDIDATE REQUIREMENTS • Previous experience in an MSP environment within IT support or service desk roles, • Strong knowledge of Microsoft 365 including Outlook, OneDrive, SharePoint and Teams, • Experience supporting Windows 11 and Mac OS, • Experience with Windows Server, Active Directory, DNS and Event Viewer, • Proven experience of troubleshooting networking and infrastructure issues, • Experience managing user accounts, Azure AD and MFA configuration, • Exposure to Conditional Access and cybersecurity best practices, • Excellent customer service and communication skills with a strong telephone manner, • Ability to prioritise workload, work under pressure and meet deadlines, • Relevant Microsoft certifications including AZ-900, MS-900, SC-900 and MS-102 BENEFITS • Learning and development opportunities including Microsoft certifications, • Career progression opportunities, • 21 days holiday (increasing after 3 years of service) plus public holidays, • Birthday day off, • Private healthcare after probation, • 40% off gym membership, • Pension scheme from day one, • Cycle to work scheme, • Eyecare vouchers, • Social events and team activities, • Electric car scheme after 2 years of service, • Recruitment referral scheme APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14647 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

This is a permanent shift-based role on a 4-on 4-off basis (including nights and weekends), 12 hours per each shift. You will be required to work out of both Maidstone and Dartford sites, so the ability to get to both sites is essential. About Us Custodian Data Centres is an award-winning innovative Data Centre, Network and Cloud services provider based in Maidstone and Dartford, Kent. We are seeking a Data Centre Engineer to join our forever growing team. We have been operating for over 12 years and are proud to have achieved 100% uptime for the entirety of that period. We design, build and manage everything in house – you’ll be part of the team behind this. The Role We have an opportunity within our DC Engineering team for an enthusiastic individual who is keen to learn and put those skills to use in a working environment, keeping businesses up and running around the world. The role is split across both our Maidstone and Dartford premises on a rota pattern. The role offers ample opportunity to gain exposure to multiple technologies. You will be involved in monitoring and adjusting cooling and electrical systems, onboarding new clients and providing client support via telephone, email and in person within the data centre. As well as the experience you will gain, you will be a part of a small team behind one of the most well-connected networks in the UK. In turn, we will also provide you with free U space if you wish to build your own lab. Main Roles and Responsibilities: • Providing support and remote hands for clients, • Running and testing cables for the network and infrastructure, • Diagnosing and resolving hardware issues, • Use of monitoring systems to identify potential issues, • Network and workstation troubleshooting Candidates with the experience or relevant job titles of IT Helpdesk Technician, Systems Engineer, Helpdesk Support, Junior Network Engineer, Data Centre Engineer, Data Centre Operations Specialist, Data centre Infrastructure Engineer, Data Centre Systems Engineer, Data Centre Technician, or Data Centre Network Engineer, will also be considered for this role. If you are a Data Analyst or similar, please DO NOT apply. Requirements The successful applicant will: • Have excellent communication skills, • Have a keen attention to detail and a strong customer service orientation, • Have good IT troubleshooting skills, • Have good analytical skills, • Have basic knowledge of Windows and Linux environments, • Have a basic understanding of computer networking, • Have a full UK driving licence and be willing to commute to both our premises in Dartford and Maidstone easily What We Offer / Benefits: • Night Shift Allowance per night shift worked, • A challenging and rewarding environment, • The opportunity to learn new technologies, • Private health insurance after completion of probationary period, • Free secure onsite parking, • Encouraged personal development, • Up to 28 Days Paid Holiday (extra based on length of service), • Free Virtual Machine for staff members, • Top of the range Cisco Lab onsite, • Generous pension scheme, • Potential for Exam Funding (i.e. CCNA, CompTIA Security+ etc.), • Salary: £25,750 – £30,000 per annum

Looking to build your career in IT operational support within a fast-paced, highly regulated banking environment? This is a fantastic opportunity to join a well-established financial services organisation in Central London, where you will play a key role in keeping critical systems running smoothly while developing your technical skillset. Salary: Up to £55K basic + 25% Bonus + Extensive benefits package (28 days holiday, rising to 30. 12.5% Non-Contributory Pension scheme. 25% basic salary rate bonus. Private medical AND Dental for you & family. Plus many more...) Location: London. 80% office policy. 1-day per week work from home, but predominantely office based in Zone 1 Central London. Shift work required: TBC, but it will take the form of early / late support shifts (Stil weekdays & reasonable hours, but not quitestandard working days) Suitable backgrounds: Desktop 1st to 2nd / 3rd Line Support Analysts, Infrastructure Support analysts, IT Operational Support, etc. You will be at the heart of daily IT operations, ensuring systems are stable, users are supported, and issues are resolved quickly and effectively. This is a hands-on role with real variety, blending helpdesk support, infrastructure exposure, and operational responsibility. In this position, you will: • Act as a first point of contact for IT support, handling tickets and user queries, • Monitor systems, troubleshoot issues, and ensure continuity of service, • Produce daily operational reports and user communications, • Support and maintain IT infrastructure including servers and data environments, • Assist with workstation builds, configurations, and end-user support, • Escalate and coordinate resolution of more complex infrastructure issues, • Work across early and late shift patterns as part of a collaborative team You will be someone who enjoys problem-solving and can stay calm under pressure, whether responding to urgent incidents or managing competing priorities. Strong communication skills are essential, as you will liaise with internal teams, vendors, and stakeholders across the business. We are looking for: • A degree in Computer Science or a related field is strongly desired, • Solid knowledge of Microsoft technologies (M365 suite, etc), • Experience or exposure to Windows and ideally Linux server environments, • Any experience with banking software & systems platforms, • Basic scripting or programming knowledge is advantageous but NOT required This is an excellent opportunity for someone looking to step into a broad IT operations role with clear progression, exposure to enterprise systems, and the chance to make a tangible impact from day one.

Helpdesk / End User Technology Analyst Contract: 3-month rolling contractRate: £150-£180 per day inside IR35 Location: London (onsite with limited WFH post-probation) Overview We are currently recruiting for a Helpdesk / End User Technology Analyst to join a busy End User Technology team supporting a large corporate environment. This role focuses on delivering first-point-of-contact and first-contact resolution, providing both remote and desk-side support to end users. You will play a key role in restoring service quickly, managing incidents and requests via phone, email and ServiceNow, and ensuring a high level of customer satisfaction aligned to ITIL best practice. Shift Pattern This is a shift-based onsite role covering early, late and weekend shifts. Monday - Friday (8-hour shifts): • 7am-3pm, • 8am-4pm, • 9am-5pm, • 10am-6pm, • 11am-7pm, • Saturday: 9am-9pm* Shifts operate on a rotational basis across a team of approximately 12 analysts. Solo shifts (7am, late and weekends) typically occur once every 12 weeks. The majority of shifts fall between 8am and 10am starts. After probation, there is flexibility to work a blend of home and office for selected shifts. Key Responsibilities • Act as First Line Support for End User Technology, handling incidents and service requests via phone, email and ServiceNow chat, • Provide first-point-of-contact resolution where possible, escalating to Level 2 teams when required, • Deliver professional, customer-focused support aligned to agreed SLAs and OLAs, • Log, prioritise, track and resolve tickets accurately within ServiceNow, • Provide remote and desk-side troubleshooting across desktops, laptops, Apple Macs, operating systems and core business applications, • Manage workload priorities while setting clear expectations with users, • Correctly route tickets and manage escalations where necessary, • Create, update and share knowledge articles to strengthen first-line resolution, • Carry out proactive support activities to prevent incidents, • Maintain strong working relationships within IT and across the wider business, • Ensure adherence to information security policies, threat response procedures and change management controls, • Liaise with internal and external suppliers where required, • Maintain a personable, professional and reassuring approach during desk-side supportRequired Skills & Experience, • Proven experience in a Helpdesk / Service Desk / First Line Support role, • Strong understanding of ITIL-based service desk environments, • Experience supporting Windows, macOS, desktops, laptops and corporate software stacks, • Excellent customer service and communication skills, • Ability to troubleshoot remotely and desk-side, • Comfortable working rotating shifts, including early starts, late finishes and weekends, • Experience using ServiceNow (or similar ITSM tools) preferred

JOB TITLE: 2 Line IT Engineer SALARY: £30,000 - £35,000 per annum Location: Cuffley, United Kingdom SETTING: 2 days office/ 3 days remote Benefits: 25 days holiday + bank holidays, pension, annual company bonus, annual company holiday event, onsite restaurant discount, and free annual health checks. Are you a 2nd Line IT Engineer looking to take the next step in your career within a growing and reputable Managed Service Provider? This is a fantastic opportunity to join a collaborative service desk team where you’ll not only develop your technical skills but also have clear progression into areas such as pre-sales and project delivery. The Role As a 2nd Line IT Engineer, you’ll be a key part of the helpdesk team, providing support across a broad client base. • Act as a point of escalation for 2nd line technical issues, • Log and manage incidents and service requests via phone and email, • Troubleshoot and resolve issues in line with SLAs, • Support occasional site visits (primarily within the M25) for hardware-related issues Requirements • Proven experience in a 2nd Line support role within a service desk environment, • Strong knowledge of Microsoft 365, Active Directory, Azure, and disaster recovery, • Good understanding of networking concepts, firewalls, and switches, • A proactive attitude with a genuine desire to learn and progress We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is she will be happy to action your requests. Keywords: 2 Line Support, L2 Engineer, Level 2 Technical Analyst, 2 Line, IT Support, Onsite Support, Onsite Technical, Microsoft 365, Sharepoint, Azure, Active Directory

Launch Your Cyber Security Career – Job Guaranteed! Cyber attacks are rising, and companies need skilled professionals now more than ever. With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+, Forescout FSCA) plus real-world project work that doubles as hands-on experience. 100+ hours of live training Practical skills in troubleshooting, networking (Cisco), Azure cloud, Splunk SIEM & Tenable vulnerability management Job guarantee with our hiring partners Get certified, get experience, get hired. Apply today and start your journey into cyber security. Course cost - £2995, or, £249.58 per month We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees.

Electrical Engineer Location: Golders Green, London 40 Hours per week – 8am-5pm Van Included Are you an experienced Electrical Engineer looking to join a dynamic team where your expertise will make a real impact? We’re seeking a proactive and skilled Engineer (Electrical Bias) to help us deliver exceptional service standards across our contract. Key Responsibilities · Ensure full awareness of and compliance with contractual KPIs and SLAs. · Maintain accurate and timely updates within the Aurora Computer-Based · Maintenance System, ensuring PPM and reactive tasks are completed with correct data. · Work closely with the Lead Engineer and Contract Manager to consistently maintain high service levels. · Support the Contract Support team to drive excellent customer satisfaction. · Carry out Planned Preventative Maintenance (PPM) in accordance with manufacturers’ guidelines. · Complete and return all PPM and work-related documentation promptly. · Manage fast and effective procurement of materials and services; proactively identify additional works and raise quotations. · Investigate major operational incidents and produce reports as required. · Attend all callouts in collaboration with the helpdesk team. · Promote and uphold strong Health & Safety culture across the team. · Carry out both reactive and planned maintenance tasks as needed. About You · Proven experience in electrical engineering with a recognised qualification, including 18th Edition certification. · Strong understanding of Health & Safety and safe working practices. · A proactive approach with the ability to anticipate, diagnose, and repair faults efficiently. · Excellent problem-solving skills and attention to detail. · Willingness and availability to participate in the on-call rota (essential). What’s in it for you? · 25 days annual leave + bank holidays (with option to buy 5 more) PLUS a day off for your birthday and increase with length of service! · Overtime availability · Matched pension · Life Assurance & Private Medical Insurance (after 12 months) · Flexible benefits including retail discounts, electric car scheme, wellbeing support · Recognition & referral bonus programmes · Volunteering day & Employee Assistance Programme At Dalkia, we’re passionate about delivering high-quality facilities services that keep our clients’ buildings running smoothly. We promote a culture of safety, collaboration, and professional growth. As a Maintenance Assistant, you’ll be a valued member of a trusted team committed to excellence and customer satisfaction. We are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.

Purpose of the role: This is a National role, reporting into a Senior Analyst within the Innovation and Technology department.The individual will form part of a team of ten supporting 1700+ users Nationwide, ensuring that the business operations run smoothly and escalated Client queries are handled efficiently and effectively. The role is London based and includes some travel to the firm’s regional sites for Helpdesk support, administration and project work. The standard business working hours are 09:30 to 17:30. However, the Helpdesk team operates from 08:00 to 18:00 to ensure coverage for colleagues who start earlier or finish later. To support this, we operate a shift rota. Typically, you will work five consecutive days in the office, followed by five consecutive days from home. Your shift times will vary between 08:00–16:00 and 10:00–18:00. For Example, Your Schedule Might Look Like Office: Wednesday, Thursday, Friday, Home: Monday, Tuesday Home: Wednesday, Thursday, Friday, Office: Monday, Tuesday Please note that this pattern is subject to change based on team movements, annual leave, project work, and other operational needs. For the first three months of your probation period you will expected to work Mon-Fri in the London office. Once you have authorisation from your Line Manager to work from home after the three month probation meeting, you will be able to WFH on a rotational basis. In addition, there will be a requirement for weekend work and or overtime. There is also a schedule of weekend support cover on a rotational basis (Saturday & Sunday between the hours of 9am-6pm). Responsibilities Key responsibilities include, but are not limited to: The Junior Analyst role is crucial for supporting the firm's Technology Helpdesk and ensuring smooth operations. This role involves diagnosing and resolving IT issues, advising clients on technology solutions, and participating in national technology projects. • Engage with stakeholders to gather information about their IT needs and challenges., • Clarify the issues clients are facing by asking detailed questions., • Diagnosing the source of users’ IT problems:, • Identify the root cause of IT problems through troubleshooting., • Advising clients on possible solutions, • Recommend effective solutions to resolve users' issues., • Escalating complex problems and making users aware of the impact of this, • Escalate unresolved issues to senior analysts and inform users about the process and impact., • Installing and configuring computer hardware and software for users, • Setting up accounts for new starters and ensuring they can log in and use their equipment, • Create user accounts for various software and ensure new employees can access their systems., • Logging and processing support calls, • Record and manage support tickets, ensuring timely resolution., • Keep up to date with technology trends, • A keen interest in IT, • Willingness to learn, • Team Player, • In-depth knowledge of hardware and software, • Up-to-date knowledge of IT and software trends, • Strong customer service ethos, • Excellent communication skills, • The ability to quickly establish good working relationships with clients, • The ability to work to deadlines and under pressure, • Problem solving attitude, • Experience using Windows 11 and O365, • Engaging personality and strong communication skills, • Articulate with an excellent telephone manner, • Degree educated, • IT certification

Customer Wellbeing Team Lead, Germany The one who makes Germany feel cared for. Healf has built something rare in the UK. Half a million customers. A brand that people trust with their health across EAT, MOVE, MIND, SLEEP. A customer experience that reflects that. None of that transfers automatically. German customers are different. A British wellness brand that arrives with generic support scripts and slow response times will be ignored. But a brand that shows up in fluent German, understands the culture, resolves problems before they escalate, and treats every interaction as a reflection of genuine care? That is something Germany's wellness market doesn't have. Your job is to build that. This is one of our first customer hires built for our consumer base in Germany. You will start hands-on — answering emails, managing WhatsApp, handling escalations, setting the tone. Then you will hire and lead a team of 4–5 Customer Wellbeing Executives as we scale. The standards you set, the culture you build, the processes you define will shape how Healf shows up for German customers for years to come. This is not a support role. It is a founding role. Healf is Europe's fastest-growing company. Number one on the FT1000, number one on the Sifted 100. From £1m to over £100m in under three years, with a small, talent-dense team and an electric culture with day one founder intensity. Now we're aiming for £1bn in the next three. We curate the world's best wellbeing brands across The Four Pillars™: EAT, MOVE, MIND, SLEEP. That's the first chapter. The next chapter is harder and more interesting. We are moving from one market to many, from e-commerce to a technology platform, and from curating wellbeing to defining it. We are a health company, so we think we should act like one. At its fullest expression, Healf redefines what wellbeing means for tens of millions of people. Why this role is Healf Most international expansions fail because they translate. They take what worked at home, localise the language, adjust the logistics, and expect it to land. In wellness, that fails faster than most. Health is personal, cultural, and deeply tied to trust. What earns trust in London does not automatically earn trust in Berlin or Munich. The customer experience is where that trust is won or lost. Not in the ad. Not in the product. In the moment someone has a problem and needs it resolved — in their language, at their standard, with the care and precision a German consumer expects. You will have extraordinary support. The central team in London handles acquisition, conversion, and commercial infrastructure. The processes, the helpdesk systems, the playbooks — all of it is there for you to build on. What we do not have is a German customer function. Nobody has built what Healf needs in this market yet. You have to create it. And because this is the founding market, what you create becomes the model for every customer team Healf opens across Europe. Every standard you set, every process you define, every lesson you learn will be studied and repeated. That is why the bar is so high. The first Customer Wellbeing Team Lead doesn't just launch a support function. They set the standard for how Healf takes care of customers internationally. What you will own → The German customer experience, end to end. Response time, resolution rate, CSAT, quality. You own the numbers and you take them seriously. → The tone and standards. German communication that is warm, expert, and consistent with who Healf is — written and spoken to a professional standard. Not a translation. A reinvention for a market that expects more. → The team. Hire, onboard, and coach the people who will carry the function as it scales. Build a culture of ownership, care, and accountability from day one. → The feedback loop. Turn what customers tell you into improvements across Operations, Product, Marketing, and Commercial. You are the voice of the German customer inside Healf. → The blueprint. You are the first. What you build becomes the model for every customer function Healf opens across Europe. Why you're Healf You are fully fluent in German — written and spoken. That is non-negotiable. You know how trust works with a German consumer — the precision they expect, the patience they won't extend, and the loyalty they will give when you get it right. You have at least two years in customer service or customer experience, and you know the difference between closing a ticket and genuinely resolving a problem. You move like a founder. You don't wait to be told what needs fixing. You see it, you own it, you solve it. The early days of a market launch are relentless and you find that energising. You care about health. Not because the job description says so. Because you genuinely believe that expert-led, evidence-driven wellbeing is better — and that belief comes through in every customer interaction. Show us → A customer experience or support function you built from scratch. What was the state when you started, what did you build, and what does it look like now? → A moment where you turned a difficult customer situation into a loyal one. How did you do it and what did you learn? → Evidence you can hold standards and move fast at the same time. What did that look like in practice? → How you've led or developed people, formally or informally. What is your approach to building a high-performance team? → Something that tells us wellbeing is personal for you, not just professional. The deal Competitive base for the right person. We ask a great deal of the people who work here. We expect full ownership and a genuine commitment to give this chapter everything you have. In return, we will give you the same: everything we have, invested in your growth, your wellbeing, and the defining skills of the next decade. We have built the fastest-growing company in Europe with a team small enough that every person in it shapes the outcome. That is still true today. The next person we hire will change the trajectory of what we're building in Germany. If the most important work of your career is ahead of you, this is the place to do it. One question Include your answer in your CV or cover letter attachment when you apply. Healf is launching in Germany. It's week three. You have no team yet, the volume is higher than expected, and you've spotted that the same complaint — a product arriving damaged — is coming in repeatedly. You're handling it case by case, but it keeps coming. What do you do, and how do you decide what to prioritise first? 200 words. Plain English. No templates. Show us how you think.

This established London law firm is offering an excellent opportunity within its Facilities team, and it truly stands out for the way it looks after its people. Alongside a warm, collaborative culture, the firm provides an impressive benefits package including 26 days’ annual leave, private health and dental insurance, enhanced maternity and paternity leave, wellness perks, a bonus scheme, and more. This is an office‑based role, working 9:30am–5:30pm, joining a small and friendly team consisting of a Facilities Manager and Head of Business Services. The Facilities Assistant will report directly to the Facilities Manager and play a key role in maintaining a healthy, safe, clean, and comfortable workplace for partners and staff. Key Responsibilities • Arrange and supervise all pre‑planned maintenance, ensuring documentation is complete, access is organised in advance, and all works adhere to method statements and contractual obligations., • Manage the helpdesk logging system for all reported building and equipment issues, liaising with suppliers or building management to secure prompt resolutions while keeping internal clients fully updated., • Conduct weekly walkarounds to complete required health and safety checks, logging findings, resolving minor issues and escalating more complex matters to the Facilities Manager., • Maintain high standards of housekeeping in basement areas so they remain clean, safe and well‑organised, coordinating with wider business support teams when needed., • Prepare thoroughly for new joiners, including desk setup, access passes and locker allocation., • Deliver new joiner inductions, covering access passes, manual handling guidance and a full health and safety tour., • Produce monthly KPIs across all facilities tasks., • Support the Head of Business Services and Facilities Manager with projects linked to space redesign and evolving ways of working within a hotelling environment. Person Specification The ideal candidate will have: • A minimum of 6 months in a Facilities team within a law firm and further experience in professional services environments, working in a hands-on facilities role that involves regular testing and reporting., • An eagerness to obtain their IOSH certification if not qualified already., • Exceptional attention to detail and accuracy., • Fire marshal training., • Strong client service skills and confidence engaging directly with internal clients., • The ability to prioritise effectively, juggle multiple tasks and meet deadlines., • Excellent organisational and coordination skills, with a diligent and thorough approach., • Demonstrable awareness of health and safety issues., • A positive work ethic, flexible approach and strong team‑player mindset., • Clear communication skills at all levels., • Energy, enthusiasm and a proactive attitude., • Strong IT skills, particularly Microsoft Word and Office., • Knowledge of document management systems and e‑filing (advantageous)., • DSE assessment training (desirable). Please note that due to the large number of applications we receive, if you haven’t heard from us within 5 working days, please accept that your application wasn’t successful. Unfortunately we aren't able to get back to candidates individually on the status of their application as we are a small team, however please keep an eye on our Bis Recruit website for any upcoming positions. In the meantime, why not sign up to a career support webinar hosted by our sister business SKC London? Choose from our CV Writing Masterclass, LinkedIn for Job Success, How to Interview Well and Job Search Secrets Revealed.

About Us We are an international company who deliver end-to-end managed TV services to telecoms operators and ISPs — powering live TV, catch-up, VOD, and cloud gaming across set-top boxes, mobile, and web for some of the UK’s leading operators. Our latest consumer product has just launched in the UK and represents a major step in our direct-to-consumer ambitions. Uniquely within the Group, we operate both a managed service B2B model and a D2C business, selling directly to consumers through Amazon and eBay. We have big plans and this is just the beginning! Job Role This is a newly created position, built to raise the quality and responsiveness of customer and partner support across two channels: our B2B ISP operator partners, and our D2C customer base via Amazon and eBay. As Customer Experience Specialist, you sit between frontline support and our internal product, operations, and commercial teams. You own complex B2B escalations end-to-end, maintain structured support processes across our D2C channels, and keep a constant eye on service quality — monitoring CX metrics, flagging issues proactively, and acting as the voice of the customer by turning what you learn into clear, actionable input for the Product team. This role is deliberately broad. As we scale our brand portfolio and operator partnerships, the scope will grow with it. We want someone who brings structure and rigour to everything they touch — and who is energised, not unsettled, by a remit that evolves. We are known for retaining our people: average tenure exceeds 10 years. For the right person, this role is a genuine career platform — with the opportunity to grow within the UK business and, over time, across the wider Group. Key Responsibilities B2B - Telecoms & ISP Operator Support (Primary) • Act as the Level 2 escalation point for telecoms and ISP operator queries that cannot be resolved at frontline - owning each case from triage to closure, • Investigate technical and service issues in coordination with Product, QA, and Engineering; communicate clearly with partner ops contacts throughout, • Maintain structured records of all escalations, outcomes, and resolution times, • Identify recurring issues and feed them into the product and operations teams with clear documentation to drive upstream fixes, • Support onboarding of new operator partners and in-life service management as the business scales D2C - Amazon & eBay • Handle post-purchase customer enquiries, returns, and complaints escalated from Amazon and eBay marketplace platforms, • Monitor and actively manage seller account health: response rates, review scores, resolution centre cases, • Coordinate with hardware and logistics teams on fulfilment and returns issues, • Ensure all D2C SLAs are met consistently; flag risks early Qualifications & Experience: • 2-4 years in a customer support, technical support, or operations role - ideally within telecoms, consumer electronics, or a streaming/TV platform, • Proven ability to handle both B2B partner-facing and B2C consumer-facing support, whether in the same role or across consecutive ones, • Highly structured: you document everything, keep your tickets clean, and leave every process better than you found it, • Strong written and verbal communication - you can adjust your register between an ISP operations manager and a frustrated end consumer, • Comfortable with helpdesk tooling (Zendesk or equivalent) and standard productivity tools (Google Workspace, Notion, or similar), • Analytical: you use data to understand root causes, not just to report activity, • Calm under pressure, organised across multiple open cases, and clear-headed when priorities shift, • AI-fluent: you actively use AI tools in your day-to-day work - whether for drafting communications, synthesising feedback, building macros, or improving support workflows - and you look for opportunities to apply them practically rather than waiting to be told to Bonus Points • Experience with Amazon Seller Central, eBay Resolution Centre, Trustpilot, or other marketplace/reputation platforms, • Familiarity with IPTV, set-top box hardware, or managed TV/broadband services, • Experience working at or alongside an ISP, MVNO, or telco partner - including field or retail-facing roles transitioning to desk-based operations, • Experience running or contributing to structured user trials, beta programmes, or feedback collection initiatives Package and Location • Competitive base plus annual bonus, • BUPA private health insurance (including dental), • Pension contribution, • Transport support (nearly £100/month), • Access to our streaming device & gamepad + cloud gaming, • Tester access to major streaming services (Netflix, Disney+, and more), • Perkbox employee benefits, • Central London location - full-time, in-office

Facilities Assistant Central London | Office-based | Full-time We are working with a highly regarded London law firm to recruit a Facilities Assistant to join their business services team. This is an excellent opportunity for a facilities professional with experience in a professional services environment who takes pride in delivering a first-class workplace experience. The Role Reporting into the Facilities Manager, the Facilities Assistant will play a key role in ensuring the firm’s office environment is safe, efficient, well-maintained and welcoming for partners, staff and visitors. This is a hands-on, highly varied role, suited to someone organised, proactive and confident working with internal stakeholders and external suppliers. Key Responsibilities • Coordinating and supervising planned maintenance works, ensuring all documentation and access arrangements are in place, • Managing facilities helpdesk tickets for building and equipment issues, liaising with suppliers and building management to ensure timely resolution, • Conducting regular health & safety walkabouts, logging issues and arranging remedial actions, • Maintaining excellent housekeeping standards in back-of-house and basement areas, • Preparing workspaces for new joiners, including desk setup, access passes and lockers, • Delivering new joiner inductions, including health & safety tours and manual handling training, • Producing monthly facilities KPIs and reports, • Supporting workplace projects, including space planning and hot-desking initiatives, • Assisting with ad hoc tasks as required by the Facilities Manager About You • Experience within a law firm environment, • Strong attention to detail and a high standard of accuracy, • Proven knowledge of health & safety requirements, • Trained Fire Marshal (or willing to train), • Confident communicator with a strong internal client-service mindset, • Highly organised, able to prioritise and manage competing deadlines, • A positive, flexible “can-do” attitude and strong team ethic, • Good IT skills, including Microsoft Office, • DSE assessment training and document management experience beneficial Why Apply? • Competitive salary and comprehensive benefits package, • Generous holiday allowance with the option to buy additional leave, • Pension, life assurance and income protection, • Private medical and dental options, • Wellbeing initiatives including fitness classes and mental health support, • Interest-free season ticket loan and lifestyle discounts, • Supportive, inclusive workplace culture within a respected law firm Application Process: To apply for this role, please submit your CV. Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not receive a response within 72 hours, please assume your application has not been successful. We look forward to hearing from you. Ryder Reid Legal is a recruitment specialist, connecting legal talent with leading law firms in London and globally for nearly 30 years.

Workplace Coordinator This is a hands-on role based onsite at a one of our premium client’s offices in London. Working closely with the Workplace Manager, you will help keep a busy office environment running smoothly across multiple floors and office spaces. You will be a visible point of contact for both internal employees and external visitors or suppliers, as well as senior stakeholders. You will help ensure the workplace is professional, organised, safe, and well supported. This means you need to be comfortable engaging with senior people, managing expectations clearly, and taking ownership of day-to-day workplace matters. While this is not a management role, it does require confidence, composure, and good judgement. What we will give you • Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing., • Training and ongoing Learning & Development through our award-winning Academy., • Real promotion prospects, and generous, achievable incentives., • Access to a range of flexible, personalised workplace benefits to support your mental, physical & financial wellbeing., • The opportunity to build experience in a growing workplace services environment., • Experience in a flagship London office, full-time, Monday to Friday, 08:00 to 17:00. What you will do • Support the smooth day-to-day running of a premium client workplace across multiple office spaces., • Work closely with the Workplace Manager to maintain high standards across facilities, employee experience, and workplace operations., • Act as a confident point of contact for employees, visitors, suppliers, and senior stakeholders., • Take ownership of workplace issues, ensuring problems are resolved quickly and professionally. What you should bring • Experience in an office-based role, ideally supporting an Office, Workplace, or Facilities Manager, • Strong administrative & organisational skills, • Confident, professional communication and stakeholder management, • Comfortable working independently and managing competing priorities, • A practical, hands-on approach to workplace tasks, • Comfortable working across multiple office spaces throughout the day, • Basic Health & Safety awareness; formal qualifications are beneficial, but not essential, • Good IT skills across workplace systems, helpdesk tools, email, and standard office software Who we are The Instant Group is part of the International Workplace Group, the world’s largest flexible workspace provider. We support businesses with office space, workplace services, coworking memberships, virtual offices, meeting rooms, and workplace solutions across the whole world. Ready for the challenge? Apply now.

We are working with a leading professional services firm who are seeking a Facilities Assistant to join their London office. This is a hands-on and varied role that will play a vital part in ensuring the smooth running of the workplace, supporting both staff and visitors, and assisting the Facilities Manager with a range of operational and project-based responsibilities. This is an excellent opportunity for someone looking to develop their career in facilities management within a professional services environment. Key Responsibilities • Support the Facilities Manager and London Facilities Helpdesk service., • Respond to and manage Facilities Helpdesk enquiries (email, Teams, calls), allocating tasks to the appropriate departments., • Coordinate set-up of client meeting rooms and events, including furniture and equipment configuration., • Maintain the Facilities Helpdesk inbox and associated filing systems., • Act as the main contact for staff regarding facilities-related issues (faults, spills, leaks, etc.), coordinating the appropriate resources to resolve problems., • Liaise with contractors and suppliers across building management, cleaning, access control, M&E and other service providers., • Monitor and communicate daily with on-site M&E engineers and subcontractors., • Work across multiple systems including BMS, Access Control, CCTV and M&E portals., • Manage internal spreadsheets for facilities usage (task logs, lockers, parking, occupancy, desk allocation)., • Order and manage office supplies, liaising with vendors as required., • Conduct daily checks of key office areas (reception, kitchens, meeting rooms) ensuring cleanliness, supply levels and functionality., • Support new joiner and leaver processes, including office inductions and business card orders., • Assist with internal office moves and related communications., • Process invoices, raise POs, and manage credit card expenses via the firm’s finance systems., • Contribute to internal projects and firmwide initiatives, collaborating with other offices and departments., • Maintain and update Facilities intranet pages, guides and contact lists., • Ensure security measures comply with firmwide policies and guidelines., • Adhere to all relevant legal and regulatory obligations. Qualifications & Experience • Previous experience in a professional services environment is desirable., • Experience coordinating meeting rooms, events or functions., • Strong IT skills with good working knowledge of Microsoft Word and Excel. Personal Attributes • Commitment to high standards and delivering excellent internal client service., • Reliable, enthusiastic and approachable team player with a passion for facilities support., • Practical, common-sense approach with strong problem-solving ability., • Confident communicator able to influence and educate staff on best practice use of facilities., • Organised with strong administrative and planning skills; able to prioritise and multi-task effectively., • Flexible and adaptable to changing priorities and working hours. For more information, please contact Jess at AJ Chambers

ROLE: Soft Services Manager HOURS: 40 hours per week LOCATION: The Shard, London At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Soft Services Manager who will oversee the delivery of contract soft services, including access control, helpdesk functions, and wider soft FM operations at this prestigious site. Role Responsibilities: • Ensure all soft services are delivered in line with agreed processes, completing regular audits with QHSE support., • Manage directly employed personnel, ensuring HR, training and development practices are followed., • Monitor the CAFM system to ensure KPI/SLA compliance and effective workforce deployment., • Coordinate subcontractor activities, holding regular meetings and maintaining accurate records., • Develop and improve soft service delivery processes while maintaining strong performance reporting. Required Qualifications: Applicants must meet the below‑defined requirements for the role. • Ability to lead and manage multiple soft service teams., • Excellent organisational, written, and verbal communication skills., • Strong IT literacy, including Microsoft Office and Maximo system use., • Professional, proactive approach with strong attention to confidentiality., • Able to work independently, use initiative, and manage changing priorities. Please note, candidates must be able to pass DV clearance so must have a solid 10 years checkable work history in the UK and hold a British passport.

Customer Support Engineer A fantastic opportunity for a Customer Support Engineer to join a rapidly growing, cutting-edge technology company. This organisation is developing highly advanced software solutions used by leading global businesses, and they are looking for a proactive, highly organised and customer-focused individual to join their support team. This role is less focused on deep technical troubleshooting and more centred around managing customer queries, ensuring clear communication, and driving issues through to resolution. Location: London - 3 days per week in office Salary: Competitive + benefits Requirements for Customer Support Engineer: • Minimum of a 2.1 degree from a leading University, • At least AAB at A Level or equivalent, • Excellent communication skills, both written and verbal, • Highly organised with strong attention to detail, • Ability to manage multiple tasks and prioritise effectively in a fast-paced environment, • A customer-first mindset with a focus on clarity and responsiveness, • Strong problem-solving skills with the ability to assess and coordinate issue resolution, • A proactive and solution-oriented approach, • Ability to remain calm under pressure, • Experience in a customer-facing, support or service-based role is beneficial but not essential, • Exposure to technical environments, such as software or IT systems, is advantageous but not required, • Experience with tools such as Intercom or similar support platforms is beneficial Responsibilities for Customer Support Engineer: • Act as the first point of contact for customer support queries via phone and support platforms, • Manage incoming queries and incidents, ensuring each is clearly understood and actioned, • Resolve straightforward issues where possible, focusing on efficiency and clarity, • Coordinate and triage more complex issues, ensuring they are accurately logged and escalated, • Provide clear, professional and timely responses to customers at all stages of their query, • Keep customers informed of progress and next steps throughout the lifecycle of each request, • Maintain accurate records of incidents, communications and outcomes, • Follow internal processes and contribute to the continuous improvement of support procedures, • Collaborate closely with wider technical teams to ensure smooth handover of escalated issues What the role offers: • Opportunity to join a high-growth technology company working on advanced software products, • A fast-paced, collaborative and supportive team environment, • Clear opportunity to develop strong customer, operational and coordination skills, • Exposure to a wide range of technologies and business processes Applications: If you would like to apply for this unique Customer Support role, please send your CV via the relevant links! We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job board, full contact details are readily available on our website). Keywords: Customer Support Engineer / Customer Support Specialist / Support Analyst / Customer Operations Executive / Service Desk Analyst / Technical Support Analyst / Customer Success Associate / Customer Support Executive / Client Support Specialist / Helpdesk Analyst / Customer Experience Executive / Support Coordinator / Intercom / Customer Support Tools / Ticketing Systems / SaaS / CRM Systems / Incident Management / Customer Communication / Workflow Management / Process Improvement / Escalation Management / Computer Science / Information Technology / Business Systems / STEM Degree / Engineering Degree

If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Service Desk Engineer, Technical Support Engineer, IT Helpdesk Analyst. As a 2nd Line IT Support Engineer you will provide advanced technical support across Microsoft 365, Azure, networking and

Candidates with experience of; 1st Line Support, 2nd Line Support, IT Desktop Support, ICT Technician, Helpdesk Analyst, Technical Support Assistant, or Junior IT Engineer may also be considered for this role. We are looking for an enthusiastic on-site IT support engineer with good communication ski

If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Li

Maintenance Electrician Location: Golders Green, London 40 Hours per week – 8am-5pm Van Included Are you an experienced Electrical Engineer looking to join a dynamic team where your expertise will make a real impact? We’re seeking a proactive and skilled Engineer (Electrical Bias) to help us deliver exceptional service standards across our contract. Key Responsibilities · Ensure full awareness of and compliance with contractual KPIs and SLAs. · Maintain accurate and timely updates within the Aurora Computer-Based · Maintenance System, ensuring PPM and reactive tasks are completed with correct data. · Work closely with the Lead Engineer and Contract Manager to consistently maintain high service levels. · Support the Contract Support team to drive excellent customer satisfaction. · Carry out Planned Preventative Maintenance (PPM) in accordance with manufacturers’ guidelines. · Complete and return all PPM and work-related documentation promptly. · Manage fast and effective procurement of materials and services; proactively identify additional works and raise quotations. · Investigate major operational incidents and produce reports as required. · Attend all callouts in collaboration with the helpdesk team. · Promote and uphold strong Health & Safety culture across the team. · Carry out both reactive and planned maintenance tasks as needed. About You · Proven experience in electrical engineering with a recognised qualification, including 18th Edition certification. · Strong understanding of Health & Safety and safe working practices. · A proactive approach with the ability to anticipate, diagnose, and repair faults efficiently. · Excellent problem-solving skills and attention to detail. · Willingness and availability to participate in the on-call rota (essential). What’s in it for you? · 25 days annual leave + bank holidays (with option to buy 5 more) PLUS a day off for your birthday and increase with length of service! · Overtime availability · Matched pension · Life Assurance & Private Medical Insurance (after 12 months) · Flexible benefits including retail discounts, electric car scheme, wellbeing support · Recognition & referral bonus programmes · Volunteering day & Employee Assistance Programme At Dalkia, we’re passionate about delivering high-quality facilities services that keep our clients’ buildings running smoothly. We promote a culture of safety, collaboration, and professional growth. As a Maintenance Assistant, you’ll be a valued member of a trusted team committed to excellence and customer satisfaction. We are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.

Legends Global is seeking an IT Helpdesk Technician in the City of Westminster. Key responsibilities include troubleshooting, managing incidents, and supporting IT systems and devices, especially during live events. Candidates should have strong customer support skills and a good working knowledge o

A leading technology firm in London is seeking an IT Support Specialist to provide hands-on technical assistance, ensuring smooth operation of computer systems. Responsibilities include responding to user inquiries, installing software remotely, and maintaining records of transactions. This position

Main Duties & Responsibilities: To efficiently manage and support a team of engineers of all disciplines on a day to day basis across numerous mobile sites in the London area, ensuring consistent operational delivery through smart working and the efficient execution of their day to day tasks. To liaise with the Helpdesk and Contract Management Teams to provide excellent service delivery to our customers. Reporting to a Contract or Account Manager. • Previous Supervisory experience essential in managing engineers and specialists., • Experience with using CAFM systems., • Experience with raising W/O’s and some budgetary control desirable., • Experience with training and supervising engineers., • Raising quotations and submitting to the customers, • Good IT skills – Intermediate level, excel, word, power point., • Excellent communication skills as this will be a client facing role., • Previous experience of compiling monthly reports for submission to the customer, • Good understanding of Health & Safety in the workplace, • Good understanding of M&E and Fabric Building Services, • Excellent skills required in keeping site log books fully up to date, • Good knowledge of budget control., • Dealing with a wide range of M&E emergencies, • City & Guilds Technical qualifications – A relevant trade or demonstrable experience in one or more of the following areas:, • Combustion / Electrical / HVAC / Mechanical / Building Services / Plumbing / Mechanical, • IOSH/NEBOSH qualification, • Authorised Person – Electrical / Mechanical / Confined Spaces / Working @ Height / LOTO., • Electrical / Multi Skilled desirable., • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home, • Mental Health support and Life Event Counseling, • Get Fit Programme, • Financial and legal support, • Cycle to work scheme, • Access Perks at Work, our innovative employee app where you can find:, • Perks: discounts, gift cards, cashback, and exclusive offers, • Life: Search for resources and tools on topics ranging from family and life to health, money and work ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information about ABM’s benefits, visit our ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. For more information, visit. #J-18808-Ljbffr

Previous experience in a helpdesk, service desk, or administration role. We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. IT Services and IT Consulting, IT System Operations and M

The Infrastructure & Security Analyst provides hands on technical leadership across EMW’s infrastructure and cyber security environment. Coach and support the IT Helpdesk team on infrastructure and security best practice. They will be responsible for the effective operation of core security contro

Line Support, IT Service Desk or Helpdesk role with around 1-2 years’ experience. We’re hiring a Group IT Service Desk Agent to join our UK-based IT support team and provide first-line technical support to employees across the business. If you’re looking for a service desk role with wider scop

Prior experience in IT support for multinational corporations is preferred, with the ability to collaborate with global teams and understand regional compliance differences. We are seeking a dedicated IT Support Manager to provide IT helpdesk and operational support for our London office. This role

We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st Line Helpdesk team. Create, maintain, and edit Group Policy Objects (GPOs) to support security, user experience, and operational requirements.

Key responsibilities include troubleshooting and documenting support requests, applying diagnostic utilities, and providing exceptional customer service. A global IT solutions provider based in Chile is seeking a Desktop Support Engineer to maintain and repair computer systems. The role demands exce

Engineering Supervisor / Mobile Engineering Supervisor Role Overview VAN AND FUEL CARD PROVIDED Monday to Friday 8am to 5pm The Engineering Supervisor will be responsible for the day‑to‑day management and support of a multi‑disciplinary team of engineers operating across numerous mobile sites within the London area. The role focuses on ensuring consistent service delivery, compliance, and operational efficiency through effective leadership, coordination, and communication. Reporting to the Contract or Account Manager, the postholder will act as a key point of contact between site teams, helpdesk functions, and contract management, ensuring a high standard of service is delivered at all times. Main Duties & Responsibilities • Manage and support a team of engineers across multiple mobile sites, • Ensure planned and reactive works are delivered efficiently and to the required standard, • Liaise closely with Helpdesk and Contract Management teams to ensure effective service delivery, • Supervise daily workloads and allocate tasks appropriately, • Support engineers with technical queries, site issues, and escalations, • Oversee contractor and specialist activity where required, • Maintain strong client relationships in this highly client‑facing role, • Ensure all works comply with health & safety regulations and company procedures, • Monitor site activity and manage M&E emergencies when they arise, • Ensure site logbooks and statutory documentation are kept fully up to date, • Compile and submit monthly performance and compliance reports to the client, • Raise quotations and submit for approval, • Assist with work orders (W/O’s) and basic budgetary control Person SpecificationEssential Previous supervisory experience managing engineers and specialist subcontractors Experience using CAFM systems Good understanding of Health & Safety in the workplace Strong knowledge of M&E and fabric building services Proven ability to manage and respond to M&E emergencies Excellent communication skills Strong organisational and administrative ability City & Guilds technical qualification in a relevant trade or demonstrable experience in one or more of the following: Electrical Mechanical HVAC Building Services Plumbing Combustion systems Desirable IOSH or NEBOSH qualification Authorised Person experience (Electrical / Mechanical / Confined Spaces / Working at Height / LOTO) Electrical or multi‑skilled background Experience with raising quotations and basic cost control Experience training and developing engineers IT & Reporting Skills Good IT skills (intermediate level) including Microsoft Excel, Word, and PowerPoint Experience compiling monthly client reports Accurate record‑keeping and documentation management Benefits 24/7 Virtual GP access for you and your immediate family Mental health support and life‑event counselling Get Fit wellbeing programme Financial and legal support services Cycle‑to‑work scheme Access to an employee rewards platform offering: Discounts, cashback, gift cards, and exclusive offers Health, family, finance, and work‑related resources Online chat or telephone crisis‑support services INDENG

JOB TITLE: 2nd Line IT Engineer SALARY: £30,000 - £35,000 per annum Location: Cuffley, United Kingdom SETTING: 2 days office/ 3 days remote Benefits: 25 days holiday + bank holidays, pension, annual company bonus, annual company holiday event, onsite restaurant discount, and free annual health checks. Are you a 2nd Line IT Engineer looking to take the next step in your career within a growing and reputable Managed Service Provider? This is a fantastic opportunity to join a collaborative service desk team where you’ll not only develop your technical skills but also have clear progression into areas such as pre-sales and project delivery. The Role As a 2nd Line IT Engineer, you’ll be a key part of the helpdesk team, providing support across a broad client base. Act as a point of escalation for 2nd line technical issues Log and manage incidents and service requests via phone and email Troubleshoot and resolve issues in line with SLAs Support occasional site visits (primarily within the M25) for hardware-related issues Requirements Proven experience in a 2nd Line support role within a service desk environment Strong knowledge of Microsoft 365, Active Directory, Azure, and disaster recovery Good understanding of networking concepts, firewalls, and switches A proactive attitude with a genuine desire to learn and progress We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is she will be happy to action your requests. Keywords: 2nd Line Support, L2 Engineer, Level 2 Technical Analyst, 2nd Line, IT Support, Onsite Support, Onsite Technical, Microsoft 365, Sharepoint, Azure, Active Directory

Workspace Services Administrator/Receptionist Permanent, Full-Time Opportunity (37.5 hours) Clapham Park, SW2 4AX £27,844 - £29,320 We have an exciting opportunity to join a dynamic growing team, delivering exceptional levels of customer service and operational resilience. Teamwork is at the heart of our culture therefore if you feel you have what it takes to create an amazing workspace we invite you to read on. This role: This is a permanent, full-time contract working 37.5 hours per week, Monday to Friday and requires daily presence in the office. The base office of this role will be Clapham Park (SW2 4AX), although the expectation of this role is to travel to any of the offices within the London region to support the Workspace Services team to ensure compliance duties are carried out at sites where there is no daily Workspace Services presence and during planned and unplanned absences (travel expenses from the base office will be reimbursed in accordance with the Business Travel & Expenses Policy). As part of the Workspace Services team, who take pride in providing services within the office estate of MTVH, the Workspace Administrator/Receptionist will support and assist the Workspace Services Team in all general reception and administration duties. You will be the welcoming face of our business, interacting with staff, clients, suppliers and visitors with a focus on improving building user experience. Duties include, but are not limited to; Meeting & greeting visitors including organising appropriate hospitality, maintaining the visitor records system Managing meeting room bookings and requests Provide support to the Workspace Services Team to ensure offices maintain 100% compliance in areas of health, safety and planned preventative maintenance Access control management, issuing & programming access cards and staff IDs Postal functions (incoming and outgoing) Order and maintain stock in relation to the workspace service provision Process and prioritise work order requests from colleagues through a central helpdesk system Attend team meetings and produce subsequent minutes / actions. Provide support to the Workspace Services Team in maintaining supplier matrices and the associated documentation To take reasonable care for the health & safety of yourself and of other persons who may be affected by your acts or omissions at work. Manual handlingWhat you'll need to succeed Previous relevant operational office experience within the Facilities or Hospitality sectors Demonstrable experience of excellent IT and Microsoft Office skills Strong communications skills Detail orientated and able to prioritise workload Ability to work independently and as part of a team, influencing colleagues and building users where appropriate Customer focused with a proactive, flexible approach Actively manages relationships that will ensure objectives are achievedMetropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: Email

Would you like to work for an award-winning organisation that offer fantastic salary, benefits and progression? Are you keen to build a career within a successful business? Have you got previous customer service experience? Think Specialist Recruitment are delighted to be working with a fantastic organisation based within the Watford area, this successful, growing and award-winning client have exciting opportunities for customer focused candidates to join their growing team. Offering hybrid working, you must be able to attend training at their Watford office and for 2-3 days per week thereafter. Salary - £31,380 plus fantastic benefits Benefits include: Enhanced pension (up to 15% employer contribution) Annual salary review Discretionary bonus paid twice annually Salary sacrifice car scheme Private healthcare Candidates must have a customer service background within an office environment, be keen to learn and also grow their career, as well as be great team players to be part of a successful and growing team. Role overview: Provide a good level of customer service by ensuring all enquiries are dealt with quickly and efficiently, and that the customer is kept up to date at all stages of the process Taking time to understand individual customer needs Responding to incoming emails Working well as part of a time Building relationships internally and externally Calling back customers with required information where necessary Strong communication skills on all levels Candidate requirements: Previous experience within customer service Relationship building skills Previous administration experience Strong team player Good communication skills on all levels Able to commute to the Watford office - hybrid working is available after training Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

About the Role We are seeking a skilled and proactive Electrical Engineer to join a high-performing engineering team operating within a mission-critical environment. This hands-on role provides exposure to electrical, mechanical, and building systems, delivering both planned preventative maintenance (PPM) and reactive maintenance to ensure safe, efficient, and resilient operations. You will take ownership of maintenance activities while working closely with the Shift Leader to maintain system performance and protect the operational integrity of plant, equipment, and critical infrastructure. Key Responsibilities Maintenance & Operations Deliver PPM, reactive, and emergency maintenance across electrical and mechanical systems in line with contractual requirements. Monitor, maintain, and report on plant systems and Building Management Systems (BMS), escalating faults where necessary. Conduct routine inspections and scheduled maintenance to high engineering standards. Diagnose, repair, and maintain electrical and mechanical plant, controls, and associated equipment. Respond to Helpdesk requests and resolve reactive issues involving HVAC systems, pumps, valves, pipework, water tanks, and associated infrastructure. Proactively identify opportunities to improve preventative maintenance and maintain high site standards. Support incident management and fault response within secure, business-critical environments. Assist with the training and mentoring of colleagues on Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs). Maintain accurate maintenance records and support continuous improvement initiatives. Candidate Requirements Experience & Technical Expertise Proven experience as an Electrical Engineer within commercial, industrial, or mission-critical environments. Strong understanding of SFG20 PPM schedules (or equivalent). Excellent fault-finding and diagnostic skills. Hands-on experience with: Air Handling Units (AHUs) Building Management Systems (BMS) Air conditioning systems Heating, ventilation, and cold-water systems Water treatment systems UPS systems and emergency generators Experience working within multi-disciplinary engineering teams in complex facilities. Strong background in M&E operations within business-critical environments. Authorisations & Environment HV and LV Authorised Person (AP) status. Familiarity with fuel systems, HV generation, and control systems. Experience working within secure or critical environments. Ability to complete critical environment and scenario-based training. Desirable Qualifications 18th Edition Wiring Regulations Completed Electrical Apprenticeship IOSH Working Safely or Managing Safely L8 Water Hygiene Training Knowledge of Safe Systems of Work, including Permit to Work (PTW) and RAMS Skills & Attributes Strong planning, organisational, and problem-solving skills. Proactive, adaptable, and results-driven mindset. Confident communicator with strong teamwork and stakeholder engagement skills. Customer-focused with good commercial awareness. Ability to remain calm under pressure with excellent attention to detail. Competent in IT systems, technical reporting, and numerical analysis. Experience monitoring BMS systems and managing alarm escalation. Why Join? This role offers the opportunity to build a career within a highly technical, mission-critical environment, working on complex infrastructure that supports essential operations. You will benefit from ongoing professional development, further authorisation opportunities, and the chance to play a key role in maintaining the resilience and reliability of critical facilities.

1st/2nd Line IT Support Engineer required by our market leading client based in Broxbourne, Hertfordshire. The successful candidate will be responsible for delivering high-quality 1st and 2nd line IT support across the organisation, ensuring users receive efficient, professional, and timely technical assistance. The role focuses on incident management, technical troubleshooting, endpoint support, and Microsoft 365 administration. The position is well suited to a hands-on IT Support Engineer who enjoys problem solving, structured fault resolution, and working within modern Microsoft technologies. Key Responsibilities • Act as the first point of contact for IT support queries across the business, • Triage, prioritise, and resolve incidents in line with SLAs and business impact, • Provide 1st and 2nd line support across desktops, laptops, mobile devices, printers, and peripherals, • Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint, • Manage user accounts, identity, and access via Active Directory / Entra ID, including MFA and Conditional Access, • Deploy and manage devices using Microsoft Intune / Endpoint Manager, • Support endpoint security using Microsoft Defender and ensure patch compliance, • Carry out joiners, movers, and leavers processes, • Assist with system updates, patching, and vulnerability remediation, • Maintain accurate IT asset records, documentation, and knowledge base articles, • Escalate complex issues where required while maintaining ownership through to resolution, • Support telecoms provisioning and user/device administration, • Contribute to continuous improvement of IT processes and user experience Skills & Experience Required Essential: • Experience in an IT Support, Helpdesk, or Desktop Support role, • Strong knowledge of Windows desktop environments, • Experience supporting Microsoft 365, • Good understanding of Active Directory / Entra ID, • Exposure to Microsoft Defender or similar endpoint security tools, • Basic networking knowledge, • Strong troubleshooting and customer service skills, • Experience supporting multi-site or remote users Desirable: Microsoft Intune / Endpoint Manager experience, Azure cloud exposure, Dynamics 365 Business Central / Power Platform, Experience with telephony or workforce management systems. What’s on Offer £(phone number removed) p/a Excellent benefits package Modern Microsoft-first IT environment Exposure to cloud, security, and endpoint technologies Strong career progression into senior IT or infrastructure roles Supportive and collaborative IT team environment Additional Information This is a fully onsite role (5 days per week) Occasional travel to other UK sites may be required A great opportunity for a proactive IT Support Engineer looking to develop within a dynamic environment

Job Title: FM Helpdesk Administrator Location: Northfleet – college-based (on site) Hours: 40 hours per week Pay Rate: £19.14 per hour (Umbrella PAYE) Contract: Ongoing / long-term assignment About the Role We are seeking an experienced and proactive FM Helpdesk Administrator to support facilities management services within a live college environment in Northfleet. This role is critical to the effective delivery of both Planned Preventative Maintenance (PPM) and Reactive maintenance activities. You will act as the first point of contact for all facilities-related requests and play a key role in ensuring contractual and performance requirements are achieved. Key Responsibilities Operate and manage the FM Helpdesk on a day-to-day basis. Log, allocate, track and close all PPM and reactive maintenance requests in line with agreed procedures and service levels. Monitor helpdesk performance and ensure works are delivered within agreed response times. Maintain accurate system records to support reporting and audits. Liaise with site teams, subcontractors and college stakeholders to ensure effective service delivery. Support performance monitoring against contractual Key Performance Indicators (KPIs). Escalate issues and risks where required to ensure service compliance. Essential Experience and Skills Extensive experience in FM helpdesk operations, covering both PPM and reactive maintenance. Proven experience using MRI Evolution. A very good understanding of PFI arrangements and associated contractual obligations. Strong working knowledge of Key Performance Indicators (KPIs) within a PFI or similar contract environment. Strong organisational skills and the ability to manage a high volume of requests. Excellent communication and customer service skills. High attention to detail and strong IT literacy. Desirable Previous experience working within a college or education environment. Experience supporting contract performance and compliance reporting

PORCELANOSA, a global leader in the innovation, design, manufacture and distribution of Tile, Kitchen, and Bath products, endeavors to be the industry leader by providing trendsetting cutting-edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products and dependable services to its clients. Through a dynamic company owned and independent distribution network, Porcelanosa was founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain. Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service. Porcelanosa has experienced incredible growth over the years and today our global presence extends to over 140 countries through more than 400 company owned showrooms, distribution centres and an extensive network of independent distributors and retailers. Job role: First line support for hardware and software problems in a Windows environment, this will include on-site installation, support and remote support when based in the office. In this position, you will be performing Desktop and Network support for approximately 450 users across 23 locations in the UK. Daily tasks are as follows: •Desktop Support - via phone, email and face-to-face •Installation of company software - Wareflow, SAP, MS Office, Design software •Setup new users/new PCs •MS Windows Server Administration - Active Directory, DNS, DHCP •Backup administration •SAP administration, unlocking and requesting new accounts, logging calls on the Head Office helpdesk •Repair/replace hardware - PCs and peripherals, mobile phones, tablets, printers etc •Liaise with external third-party suppliers for CCTV, email system, Design software, as well as third party IT company •Liaise with internal departments for CRM, SAP, Wareflow, Design software •Telephony administration •Setup company mobiles/hand held devices, tablets •Administration of Network infrastructure, Firewalls and Internet connections. •First point of contact for antivirus, iPads, Video Conference system Personal Attributes -Ability to multitask and remain calm under pressure is essential •Flexibility and adaptability •Must be able to work on your own initiative - self-motivated, able to think outside the box and come up with solutions to problems quickly •Communication Skills - working within contacts in and outside of the organisation Working Pattern; • Part Time, • Monday to Friday, 30 hours (8am - 2pm / 9am to 3pm) with 1 hour break

Cloud Engineer (2nd Line Support) & Team Coordinator About the Role Are you ready to step into a role where you can make a real impact? We're seeking a proactive Cloud Engineer & Team Coordinator to help shape and support a growing managed services business. This is an opportunity to work across a wide range of technologies, support diverse client environments, and play a key role in both technical delivery and team coordination. You'll report directly to the Managing Director and act as a vital link between engineering, support, and customer success. Job Title: Cloud Engineer & Team Coordinator Location: London (office-based with occasional travel) Salary: Circa £40,000 (depending on experience) Hours: 40 hours per week (core hours 09:00-17:30, with rota for early starts and occasional Saturday emergency cover) Key Responsibilities Cloud Operations & Support Provide day-to-day support for client cloud systems and security environments Develop scripts to enhance cloud deployment and reporting (particularly within SharePoint) Act as a technical escalation point for firewall and network queries Maintain and improve knowledge of cloud infrastructure and monitoring tools across the team Collaborate with third-party suppliers delivering elements of serviceCustomer Service Build strong, trust-based relationships with clients Deliver a high standard of customer service and technical support Gather and share customer feedback to support continuous improvementCloud & Network Management Maintain accurate documentation of security and network configurations Test and deploy updates to firewalls and routers Ensure infrastructure changes are tracked and managed effectivelyTeam Coordination Coordinate senior engineers, ensuring they have the tools and resources needed Support operational and administrative tasks within a busy MSP environment Track product updates and pricing changes to ensure accurate client billingSkills & Experience Technical Skills 2nd Line Support experience (3 years), happy to be an all-arounder providing 1st-3rd line support Experience with firewall technologies (FortiGate preferred) Strong knowledge of Windows environments and hardware troubleshooting Experience with MDM solutions Familiarity with Microsoft 365, including Conditional Access and SharePoint Power BI knowledge (desirable) Ability to work independently and deliver technical tasks on time Proven experience coordinating work across multiple stakeholdersQualifications & Background A-Level, HND, or equivalent qualification Experience in a support helpdesk environment (MSP experience advantageous) Relevant certifications or demonstrated commitment to developing technical expertiseWhat's on Offer Exposure to a broad and evolving technology stack Opportunities to develop skills in emerging technologies Autonomy to shape and improve your technical environment Clear progression opportunities, with potential to grow into leadership roles Flexible benefits package (including options such as childcare vouchers and medical cover)About the Client They are a well-established, technically focused MSP with over 20 years of experience delivering enterprise-level solutions to growing businesses. Their success is built on hiring talented individuals who are passionate about IT and committed to continuous learning. Why Join Them? If you're looking for a role where you can take ownership, influence outcomes, and grow alongside a supportive and skilled team, this could be the perfect next step in your career. To progress matters send your CV to Laura at Services Advertised are those of an Employment Agency

Looking to build your career in IT operational support within a fast-paced, highly regulated banking environment? This is a fantastic opportunity to join a well-established financial services organisation in Central London, where you will play a key role in keeping critical systems running smoothly while developing your technical skillset. Salary: Up to £55K basic + 25% Bonus + Extensive benefits package (28 days holiday, rising to 30. 12.5% Non-Contributory Pension scheme. 25% basic salary rate bonus. Private medical AND Dental for you & family. Plus many more...) Location: London. 80% office policy. 1-day per week work from home, but predominantely office based in Zone 1 Central London. Shift work required: TBC, but it will take the form of early / late support shifts (Stil weekdays & reasonable hours, but not quite standard working days) Suitable backgrounds: Desktop 1st to 2nd / 3rd Line Support Analysts, Infrastructure Support analysts, IT Operational Support, etc. You will be at the heart of daily IT operations, ensuring systems are stable, users are supported, and issues are resolved quickly and effectively. This is a hands-on role with real variety, blending helpdesk support, infrastructure exposure, and operational responsibility. In this position, you will: • Act as a first point of contact for IT support, handling tickets and user queries, • Monitor systems, troubleshoot issues, and ensure continuity of service, • Produce daily operational reports and user communications, • Support and maintain IT infrastructure including servers and data environments, • Assist with workstation builds, configurations, and end-user support, • Escalate and coordinate resolution of more complex infrastructure issues, • Work across early and late shift patterns as part of a collaborative team You will be someone who enjoys problem-solving and can stay calm under pressure, whether responding to urgent incidents or managing competing priorities. Strong communication skills are essential, as you will liaise with internal teams, vendors, and stakeholders across the business. We are looking for: • A degree in Computer Science or a related field is strongly desired, • Solid knowledge of Microsoft technologies (M365 suite, etc), • Experience or exposure to Windows and ideally Linux server environments, • Any experience with banking software & systems platforms, • Basic scripting or programming knowledge is advantageous but NOT required This is an excellent opportunity for someone looking to step into a broad IT operations role with clear progression, exposure to enterprise systems, and the chance to make a tangible impact from day one

Senior IT Support Engineer London (Office-Based) Monday–Friday, 9:30am–6:00pm A globally established media agency with 1,000+ employees across international offices is seeking a macOS focused Senior IT Support Engineer with Jamf, Okta and Google Workspace experience to join its London team. The company is recognised for award-winning campaigns delivered to major global brands. This is an excellent opportunity for an experienced macOS and Jamf IT support professional who thrives in a creative, fast-paced environment and wants to further develop their expertise within an Apple-centric infrastructure using Jamf. The Role Working within a small IT team, you will provide high-quality end-user support across the London office and remote global users. The environment is predominantly Mac-based, and the role requires strong macOS expertise along with exposure to modern identity, security, and networking platforms such as Google Workspace and Okta. This is a fully office-based position to ensure consistent on-site support coverage. Key Responsibilities Provide 1st/2nd line technical support to internal users Configure and deploy hardware for employees and freelancers Administer user accounts and access permissions Support Apple devices (macOS, iOS, tvOS) Manage and maintain Google Workspace environment Deliver remote support to UK and international teams Maintain accurate documentation and improve support processes Assist a sister company based within the same London officeTechnical Environment Apple macOS & hardware JAMF (100 certified minimum; exposure to 200 level desirable) Google Workspace (Gmail, Drive, Groups, Calendar) Okta (or similar identity management tools) CrowdStrike Falcon Juniper switching & SonicWall firewalls Cisco Meraki access points Adobe Creative Cloud Video conferencing platforms (Google Meet, Zoom, Microsoft Teams) Basic Windows supportRequired Experience Minimum 2+ years in an IT Support role Strong macOS troubleshooting (GUI & terminal) Experience in fast-paced environments (agency/creative sector advantageous) Helpdesk/ticketing system experience Excellent communication and customer service skills Strong organisational and time management abilitiesDesirable Skills Advanced JAMF or macOS MDM knowledge Shell scripting or automation experience Understanding of ISO 27001, SOC II, or similar security frameworks Familiarity with ITIL v4 practicesPersonal Attributes Proactive and solutions-focused Strong sense of ownership and accountability Confident communicator with internal stakeholders Eager to learn and develop technical skillsBenefits 25 days annual leave Pension scheme Life assurance Supportive leadership and collaborative culture Friendly, social working environment Trusted to work autonomously without micromanagement Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity