It support helpdesk jobs in United Kingdom

AV Support Assistant/AV Specialist/Unified Communications Analyst A fantastic opportunity has arisen for a AV Support Assistant/AV Specialist/Unified Communications Analyst to join our London based global law firm on permanent basis. AV Support Assistant/AV Specialist/Unified Communications Analyst Summary: Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies. AV Support Assistant/AV Specialist/Unified Communications Analyst Key Responsibilities: • Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others), • Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms AV Support Assistant/AV Specialist/Unified Communications Analyst Experience required: • A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc), • Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues, • Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel, • Knowledge of Remote Access systems and focusing on supporting remotely, • Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/AV Specialist/Unified Communications Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Act as the first point of contact for all incoming support queries. Maintain accurate records of all service requests and interventions. We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of L

Comfortable with platforms, tools, and ticketing systems. Bonus if you’ve worked with SaaS apps, CRMs, or have a technical background. Customer Support – SaaS / IT Helpdesk / CRM.

We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. Previous experience in a helpdesk, service desk, or administration role. Log and monitor helpdesk requests using the internal tick

Business Systems Trainer & Business Process Support Specialist London Hybrid working About Us: We are an international specialist recruitment business focusing on SAP and aligned technologies. We operate across multiple geographies aiming to deliver exceptional service to our clients and candidates. We are committed to digital enablement and continuous improvement of our IT systems and business processes. Role Purpose: This new position has a primary focus on end user systems training, while delivering additional user and project support. You will be responsible for designing and delivering CRM training following established business process, providing some business application support, and contributing to the successful rollout and adoption of IT/business improvement projects. You will play a key role in ensuring our teams fully understand and utilise our CRM, associated tools, back office applications, and other core business systems to drive productivity and operational excellence. Key Responsibilities Training: • Design, develop, and deliver engaging training sessions for staff at all levels, predominantly covering CRM with additional instruction on the Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive, etc.) and other relevant business applications., • Develop and maintain training materials, user guides, video tutorials and quick reference guides., • Deliver new starter CRM inductions, refresher training for existing staff and train users on new functionality., • Identify training needs through user feedback, system usage data, and liaison with managers., • Promote best practices for using CRM tools and business systems. Support: • Act as a first point of contact for CRM usage queries and business process adherence, • Troubleshoot and resolve user-related issues promptly., • Escalate complex technical issues to appropriate internal or external support teams as needed., • Maintain accurate records of support requests, resolutions, and recurring issues using the helpdesk ticketing system Projects & Continuous Improvement: • Support the planning, rollout, and adoption of CRM and IT related business change projects., • Contribute to user acceptance testing, documentation, and user training for new systems or enhancements., • Liaise with stakeholders to capture feedback and identify opportunities to streamline processes., • Assist with CRM system configuration and data updates as required., • Champion the adoption of new technologies and processes across the business. Essential Key Requirements: • Proven experience delivering CRM or IT training in a business environment., • Strong working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, Power Automate, etc.), • Good understanding of CRM systems, ideally in a recruitment environment, • Experience providing user support and troubleshooting business application issues., • Ability to translate complex technical information into simple, user-friendly training., • Excellent communication and interpersonal skills., • Strong organisational skills and ability to manage multiple tasks simultaneously., • Flexible and proactive approach with a willingness to learn and adapt., • Strong problem-solving skills and attention to detail. 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗶𝗻𝗰𝗹𝘂𝗱𝗲 𝗯𝘂𝘁 𝗮𝗿𝗲 𝗻𝗼𝘁 𝗹𝗶𝗺𝗶𝘁𝗲𝗱 𝘁𝗼: ✓ Private Medical Insurance with Vitality ✓ Plus Partner discounts: Apple, Garmin, Waitrose, Virgin, Nuffield, and more ✓ Private Dental Insurance ✓ Hybrid Car scheme ✓ Cycle to Work scheme ✓ Access to a financial advisor for mortgages, investments, savings, & more ✓ Purchase additional annual leave ✓ Enhanced maternity leave ✓ Paid paternity leave ✓ Workplace Nursey benefits ✓ Additional leave for honeymoon, wedding day ✓ Have a day off on us when moving home ✓ Free annual eye tests and flu jabs Get in touch if you would like to learn more.

WHO WE ARE: TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. WHAT YOU'LL DO: TKO is seeking a highly skilled and proactive Senior Business Analyst to play a pivotal role in delivering innovative software solutions for the IMG business unit. The Senior Business Analyst will act as a bridge between business needs and technical execution, collaborating closely with IT and business stakeholders to ensure IT solutions align with business objectives and are delivered efficiently. The role will involve general stakeholder management, requirements elicitation, project management, creating structured requirements and project documentation, compiling compliance-related artefacts, and managing UAT and deployment activities. The role will be based in London (Chiswick), UK, and offers an exciting opportunity to work at the intersection of sports and technology, contributing directly to the growth and success of a fast-paced, global organization while collaborating with colleagues across the UK and the United States. Key Responsibilities • Collaborate with the Business Relationship Manager and business stakeholders for new and inflight projects:, • Gather, analyze, and document business and functional requirements., • Collaborate with day-to-day communication with business stakeholders., • Develop detailed process flows, dataflow diagrams, and data migration strategies., • Collaborate in specifying UAT scripts and facilitating UAT sessions., • Influence UX/UI and graphic design process., • Prepare and present project reports., • Compile and maintain all necessary compliance and audit documentation., • Participate in smoke testing., • Be responsible for post-implementation product maintenance and support. This includes:, • Serve as a custodian for the product(s) and act as the functional subject matter expert., • Document and manage change requests in well-defined user stories and follow internal protocol for review and approval., • Monitor and efficiently resolve assigned application issues raised through the corporate helpdesk., • Investigate and troubleshoot problems, determining appropriate actions including escalation to specialized teams when necessary., • Liaise with the application managers and solutions teams when necessary to resolve issues requiring more specialized intervention. YOU HAVE THESE: • Educated to a degree level, • At least 5-7 years of experience in similar role, • Established experience as a Product Analyst, Product Manager, Business Analyst, or a similar role with proven experience in supporting complex enterprise sales CRM, media rights management, or operational systems, • Experience with working with international cross-functional teams, • Proficiency in creating professional presentations using PowerPoint (including data visualization and effective storytelling), • Experience in documenting functional requirements/requests, • Experience in working with commercial software applications such as CRM, ERP, etc., • Strong business acumen, • High energy and ability to work effectively under pressure and tight deadlines, • Ability to manage multiple workstreams while ensuring high-quality deliverables, • Excellent understanding of SDLC, • Experience with ticketing management software such as Jira, DevOps, etc., • Working experience in requirements elicitation, documentation, and project management, • Working with major project management methodologies (Agile, Prince2, etc.) WE'D ALSO LOVE IF YOU HAVE THESE: • Working knowledge of the sales and marketing industry, • Sports & Entertainment experience preferred, • Understanding of ITIL processes, • Experience with the Power BI reporting suite WORKING CONDITIONS: Perm - London, Chiswick Park Mon-Fri, 9am-5pm

Job Title: Facilities Management (FM) Helpdesk Officer Location: London Borough of Harrow, Forward Drive, Harrow, Middlesex, HA3 8NT Salary: £18.22 per hour Hours: Full-time Job Purpose The London Borough of Harrow is seeking a Facilities Management Helpdesk Officer to join its team. This role is essential to the smooth operation of the FM service, serving as the first point of contact for maintenance requests, service inquiries, and contractor coordination. The successful candidate will be responsible for logging, prioritizing, and resolving issues efficiently while maintaining clear communication with internal teams and external suppliers. Key Responsibilities • Act as the primary contact for all FM-related inquiries via phone, email, and the helpdesk system., • Log, prioritize, and assign service requests to appropriate teams or contractors., • Track the progress of work orders, ensuring timely resolution and stakeholder updates., • Escalate urgent issues or unresolved requests to relevant personnel., • Maintain accurate records of service requests, maintenance schedules, and compliance documentation., • Coordinate planned preventive maintenance (PPM) activities and contractor visits., • Generate reports on helpdesk performance, service level agreements (SLAs), and key performance indicators (KPIs)., • Assist with procurement by raising purchase orders and tracking invoices for FM-related services., • Liaise with external contractors to schedule maintenance, repairs, and inspections., • Ensure contractors comply with site policies, health & safety regulations, and agreed service levels., • Verify completion of works and follow up on outstanding tasks., • Provide courteous and professional support to staff, tenants, and external stakeholders., • Keep requesters informed of the status of their service requests., • Handle complaints and service escalations efficiently to ensure prompt resolution. Essential Skills & Experience • Previous experience in facilities management, customer service, or administrative roles., • Strong organizational skills with the ability to manage multiple tasks simultaneously., • Excellent written and verbal communication skills., • Proficiency in Microsoft Office (Word, Excel, Outlook) and FM helpdesk software (e.g., CAFM systems)., • Ability to work under pressure and prioritize workload effectively., • Strong attention to detail and problem-solving abilities. Desirable Qualifications • Experience in a facilities management environment., • Knowledge of health & safety regulations and compliance standards., • Understanding of SLA and KPI reporting within an FM setting., • Proficiency in data management and reporting tools. About Us • Pertemps Recruitment Partnership has been a market leader in permanent and temporary staffing solutions for nearly 60 years. We are proud to be accredited as an Investor in People, which is reflected in our commitment to career progression and employee satisfaction. Recognized by The Sunday Times as one of the Best 100 Companies to Work For for 14 consecutive years, we prioritize a personalized approach in everything we do., • The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London and 13 minutes to Euston via Harrow & Wealdstone station, it offers convenient access via the Metropolitan Line, Watford DC Line, national rail services, and major road networks including the M1, M25, and A406. Important Notice The personal information collected from you will be shared with Cifas to prevent fraud, unlawful conduct, and malpractice. If fraudulent activity is detected, it may affect access to certain services or employment opportunities. Your data will also be used for identity verification. Further details regarding data protection and rights can be found at .

Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1 st Line, 2 nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure. Service Desk Engineer£30,000 - £37,000 plus benefits including IT training and certificationsLondon, NW1. Build p

Now we need a Technical Helpdesk Support Agent to keep our customers running at full speed. Track, document, and resolve support tickets using tools like Freshdesk, Zendesk, or Jira. Experience in a helpdesk, IT support, or customer service tech role.

Job Description Fully remote helpdesk technical support position. Fluent Italian? Do you have a love for Electronics and an understanding of the various electrical components found on a PCB or logic board? A passion for IT and technology in general? Do you enjoy diagnosing and fixing issues with eq

IT Desktop Support Engineer role has arisen in a fantastic financial services firm in London. Provide a high level of service and support to all users and maintain internal systems via the IT Helpdesk. Manage and maintain all aspects of Desktops, Mobile devices, Telecoms, and Security.

We’re seeking an IT Helpdesk Specialist to support our growing tech operations.

As the IT Support Team Leader, you will manage the day-to-day operations of the IT helpdesk, providing technical support and overseeing a small team of IT Support Technicians. You will work closely with the Senior Facilities Manager and collaborate with other IT teams to ensure that service levels a

Prior experience in IT support for multinational corporations is preferred, with the ability to collaborate with global teams and understand regional compliance differences. We are seeking a dedicated IT Support Manager to provide IT helpdesk and operational support for our London office. Knowledgea

The IT Helpdesk Engineer serves as the first point of contact for IT support within the organisation, providing technical assistance to users by troubleshooting hardware, software, and network issues. Familiarity with ITIL (Information Technology Infrastructure Library) principles and best practices

We are seeking a dedicated IT Support Manager to provide IT helpdesk and operational support for our London office. Prior experience in IT support for multinational corporations is preferred, with the ability to collaborate with global teams and understand regional compliance differences. In 2023, t

Now we need a Technical Helpdesk Support Agent to keep our customers running at full speed. Experience in a helpdesk, IT support, or customer service tech role. Career growth opportunities as our support function scales with the business.

As an IT Support Engineer, you’ll deliver technical support and projects for a range of clients across industries. IT Support Engineer – MSP / Field Support – London-Based Clients. Provide remote helpdesk support using RMM and PSA tools on days not spent on-site.

Were looking for a Service Support Analyst (service-focused BA role) to join a live digital service team. This is not an IT helpdesk or desktop support position — it requires hands-on experience supporting applications in production, triaging incidents, and working closely with a Service Manager

We are seeking a skilled and motivated Helpdesk Engineer to join our growing IT support team.You will be responsible for delivering exceptional technical support to end users and clients, ensuring IT issues are resolved quickly and effectively.This role requires a strong background in Microsoft clou

Additionally, produced a support strategy to enableclient to support their critical online betting website 24x7. This 24/7 service included the provision of a Helpdesk, installation and support of IT equipment and support of business critical systems. OCS has undertaken assignments and projects of v

Business-level verbal and written communication skills in Japanese and English. This position will provide 1st line technical support, system integration assistance, and project coordination for a major Japanese client. Candidates with helpdesk or call centre experience in the IT infrastructure sect