Fraud Investigation Services Operational Leader - Stratford Regional Centre - Westfield Avenue
2 days ago
Stratford
Fraud Investigation Services Operational Leader - Stratford Regional Centre - Westfield Avenue About the job \n Job summary \n \nDiscover what it‘s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.\n \nHMRC‘s Fraud Investigation Service (FIS) investigates the most serious cases of tax fraud, evasion, and bespoke avoidance.\n \nFIS is home to a diverse, wide-ranging, group of people with extensive skills and professional backgrounds.\n \nThey include, tax specialists, criminal investigators, accountants, specialists in cybercrime, and investigation support teams.\n \nFIS is therefore able to deploy a full range of powers and responses to protect funding for UK public services, including criminal prosecution of the most harmful tax cheats. We maintain that nobody is beyond our reach.\n Job description \n \nReporting to the Assistant Director for the London Region, you will become a senior member of the Regional Management Team, taking shared responsibility for leading and delivering the Region‘s strategic aims and results.\n \nYou will work alongside other Operational Leaders and Senior Case Consultants, both regionally and nationally, to ensure that a decisive and operationally consistent approach is taken to tackling tax fraud and avoidance.\n \nThe successful candidate will be an effective and inclusive leader, capable of inspiring and developing high-performing teams in a demanding operational environment. As a G6 Operational Leader, they will provide strategic leadership and oversight to a team of investigators conducting complex tax investigations (G7s, Senior Officers and TSP Trainees) ensuring the delivery of high-quality outcomes and operational excellence.\n \nIn this role, you will:\n \n\n • Act as a role model demonstrating HMRC leadership values and fostering engagement, building capability, working collaboratively and ensuring delivery of outcomes for customers and for HMRC.\n, • Undertake quality case reviews and agree tax technical submissions ensuring cases are progressed in accordance with Compliance Professional Standards and legal guidelines.\n, • Regularly reviewing the team‘s capability, identifying learning needs and arranging upskilling where appropriate.\n, • Carry out HR and management responsibilities for staff, for example Performance Development conversations (PDCs), overseeing annual leave, sick absence management etc.\n, • Be responsible for the strategy, direction and tax professional standards across the team‘s casework and be accountable to the Assistant Director for the quality, progression and governance of work carried out by the team.\n\n Person specification \n \n\n • You will be accountable for key tactical and operational decisions in investigations covering a wide range of FIS work, principally focused on project development, leading to investigations conducted under the full range of intervention practices, including Codes of Practice 8 and 9 and criminal referral.\n, • Experience of working investigations under Codes of Practice 8 and 9.\n, • Your work will often come under the scrutiny of formal litigation and legal challenge.\n, • You will need to use your extensive experience of working at a high level in compliance to lead your team.\n, • You will be expected to develop new and innovative approaches to tackling new and emerging risks, exploring and implementing new ways of working, and intelligently deploying your team‘s precious resources to best effect.\n, • You will work in a Region which has both civil and criminal case teams, and you will be expected to develop constructive working relationships with your criminally trained colleagues to ensure the Region‘s work is underpinned by the most effective response available.\n, • You will build capability by coaching and mentoring your team members, to enable them to deliver the objective of tackling serious fraud and complex avoidance. Supporting team members with operational delivery providing case direction where appropriate.\n, • Align significant delivery of strategic and operational outcomes with accurate forecasts.\n, • Using a project based approach to risk and progress casework.\n, • Promote and assure quality, pace, governance, and best practice in work carried out on your team and across the Region.\n, • Collaborating and partnering with other teams across the Region, FIS, Customer Compliance Group and beyond, promoting FIS and informing strategic case and project development, as well as identifying and prioritising cases for investigation.\n, • Building on the FIS reputation for investigative excellence, with both internal and external stakeholders.\n, • Act as a role model, exemplifying HMRC values for conduct and behaviour.\n, • Building strong teams by investing in the capabilities of your people, fostering an environment where everyone can feel empowered, trusted and respected.\n, • Excellent communication skills - acting as a good listener who is empathetic, supportive and aware of the impact you have on others.\n, • Possess strong technical knowledge of Income Tax and Corporation Tax, alongside a sound understanding of other key tax regimes relevant to the I&B customer base, including VAT, PAYE and Capital Gains Tax.\n, • Maintaining progress in investigations across the team, often in the face of little to no co-operation, by timely and proportionate use of formal HMRC powers.\n, • Understanding and apply relevant legislation and technical guidance, ensuring investigations within your team are conducted in line with HMRC‘s Compliance Professional Standards and governance protocols.\n\n Essential Criteria \n \n\n • Experience of successfully undertaking large and complex investigations, through to settlement and payment.\n, • Substantial and demonstrable knowledge of Tax compliance principles and regulations.\n, • Recent demonstrable compliance experience working on the most complex Tax issues.\n, • Excellent analytical and problem-solving skills, with the ability to identify and address complex Tax issues.\n, • Strong communication and interpersonal skills, with the ability to effectively convey technical information to diverse audiences.\n, • Proven ability to work collaboratively in a team environment and build positive working relationships.\n\n \nQualifications are mandatory for this role. Please see below for information, you must note in your CV under qualifications which of these you have.\n Desirable Criteria \n \n\n • Leadership experience in a demanding compliance environment.\n\n Additional Security Information \n \nSC Clearance is a requirement and if not already held, attaining it is a condition of appointment to this role. \n Qualifications \n \nOne of the following qualifications: \n \nChartered Tax Adviser (CIOT). \n \nAdvanced Diploma in International Taxation (COIT). \n \nAIIT (including Paper 4*). \n \nA Consultative Committee of Accountancy Bodies (CCAB) membership qualification including: \n \nInstitute of Chartered Accountants of England & Wales (ICAEW). \n \nInstitute of Chartered Accountants in Scotland (ICAS). \n \nInstitute of Chartered Accountants Ireland (ICAI). \n \nAssociation of Chartered Certified Accountants (ACCA) . \n \nChartered Institute of Management Accountants (CIMA). \n \nPost Graduate full legal qualification - in taxation matters. \n \nFor previous or existing HMRC employees TSP or predecessor qualification (TPDP, IDP, ITS2, CPT FT2) - (note - existing HMRC employees would only be eligible if they have completed the appropriate course to get them to G7 level (or above) as a tax professional).\n Behaviours \n \nWe‘ll assess you against these behaviours during the selection process:\n \n\n • Leadership\n, • Communicating and Influencing\n\n Technical skills \n \nWe‘ll assess you against these technical skills during the selection process:\n \n\n • Application of Tax Knowledge\n, • Application of Powers and Compliance Skills\n\n Benefits \n \nAlongside your salary of 78,988, HM Revenue and Customs contributes 22,882 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).\n \nHMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.\n \nWe offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.\n \n\n • Pension - We make contributions to our colleagues‘ Alpha pension equal to at least 28.97% of their salary.\n, • Family friendly policies.\n, • Personal support.\n, • Coaching and development.\n\n \nTo find out more about HMRC benefits and find out what it‘s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service\n Things you need to know \n Artificial intelligence \n \nArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.\n Selection process details \n \nThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.\n How to Apply \n \nAs part of the application process, you will be asked to provide the following:\n \n\n • A name-blind CV including your Job History covering your last 3 roles. Your CV should provide a summary of what you delivered and any key achievements for each role, demonstrating relevant evidence against the Essential Criteria outlined in the advert, in no more than 400-words.\n, • A 750-word Personal Statement which should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification as outlined in the advert.\n\n \nPlease evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.\n \nFurther details around what this will entail are listed on the application form.\n Sift \n \nIn the event of a large number of applications being received, an initial sift may be held on your CV (please note the requested qualifications clearly). \n \nAt full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.\n \nWe may also raise the score required at any stage of the process if we receive a high number of applications.\n Interview \n \nDuring the panel interview you will be asked four questions which will be used to assess your behaviours, experience, and technical skills.\n \nYou will be asked two standard questions about:\n \n\n • Leadership\n, • Application of Tax Knowledge\n\n \nYou will then be provided with two separate scenarios. You will be given 5/10 minutes reading time for each scenario and will then be asked to present your answer to the panel. The behaviours and skills being assessed are:\n \n\n • Communicating and Influencing\n, • Application of Powers and Compliance Skills\n\n \nFurther details on the assessment scenarios will be provided to candidates invited to interview.\n \nInterviews will take place face-to-face in our Stratford Regional Centre.\n \nSift and interview dates to be confirmed. \n \nPlease note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.\n Eligibility \n \nPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - ‘Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)‘. \n \nTo check that you are eligible to apply for this role, please review the eligibility information before submitting your application.\n \nExceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.\n The HMRC app can help you with your application \n \nThe HMRC app can provide you with your past 5 years‘ employment history, making the process of filling in your application quicker and easier.\n \nIf successful in your application, you will need your National Insurance number for the onboarding process.\n \nDownload the HMRC app now and save your National Insurance number to your digital phone wallet.\n How to download the HMRC app and sign up for an account \n \nDownload the free HMRC app from the App Store or Google Play store. \n \nIf you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.\n \nYou‘ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.\n \nYou can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.\n Reserve List \n \nA reserve list may be held for up to 12 months from which further appointments may be made for the same or s