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ABOUT THE ROLE As an Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents. Our ethos is all about celebrating life, so you'll help to devise imaginative, fun and motivational activities that suit every interest and ability. An extremely rewarding role, part of your time as an Activities Coordinator will be spent getting to know our residents and their families before you create tailored activities programmes focused on maximising everyone's wellbeing, independence and social engagement. ABOUT YOU You'll need to be warm, empathetic and personable to join us as an Activities Coordinator. Your organisational skills and driven mind-set mean you always get things done and make things happen. Meanwhile, your infectious enthusiasm and creative approach will inspire our residents and staff to get involved in activities both within the home and in the local community. Any similar experience would be ideal, but it isn't essential especially because we'll make sure you have the training you need to develop your skills and progress your career with us. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' Workplace Pension scheme, with Employer contributions from 3% And so much more! If you'd like to use your planning and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. 8765

SUPPORTED LIVING SERVICES - LEARNING DISABILITIES WALTHAM ABBEYWho are we ?Hilton Care provides high quality person-centred support to adults with learning disabilities, some of whom may have associated disabilities such as physical disabilities, sensory impairment, and mental health needs. We are passionate about ensuring that the people we support make their own choices.Who are we looking for ?Due to our continued growth, we are looking for people that are positive, flexible, friendly, reliable, trustworthy and committed.Are You ?Passionate about enabling people to live the life they want ?Willing to learn new skills in order to deliver excellent, person-centred support ?User-focused they recognise that the Service Users determine who provides their support and how it is deliveredIf you are passionate about promoting peoples choices and independence, wed love to hear from you!The RoleThe people we support live in their own home. Our staff support people in all aspects of their daily lives so that they can choose what they want to do, when they want to do it, and who they want to do it with. Many of our Tenants have profound and multiple learning and physical disabilities, although your role is to encourage them to be as independent as possible, in practice you will;Give regular, and sometimes intensive, day-to-day support. This includes helping them to get up in the morning and assisting with personal care tasks.Need to be flexible, as our tenants need support 24 hours a day and you may be required to work at various hours and on any day of the week.Why work for us ?It is a very rewarding job. Staff get an enormous sense of satisfaction from helping people to live fulfilled lives and from helping them to become more independent.Every day is different - from running their home, shopping, leisure and social activities, as well as further education and employment.We run a comprehensive training programme that includes working towards externally recognised qualifications.Opportunities to develop their career in a rewarding and supportive environmentCompetitive rates of payApply now to make a difference!TPBN1_UKTJ

About The RoleJoin HomeServe as a Drainage Engineer and play a vital role in keeping our customers' homes running smoothly.• Location: Ilford• Salary: £37,220 - £41,810 (depending on experience) + £1,500 guaranteed bonus in your first year• Hours: You will average 40 hours per week (including evenings, weekends and bank holidays)What you'll be doingAs a Drainage Engineer, you'll be working in customer's homes diagnosing and resolving drainage issues.Your day-to-day will include:• Clearing blockages using high-pressure water jetting (HPWJ) equipment• Investigating drainage problems and identifying root causes• Carrying out repairs to domestic drainage systems• Managing jobs independently while delivering excellent customer service• Representing HomeServe in customers' homes with professionalism and careThis is a field-based role where no two days are the same, giving you variety and autonomy in your work.What you'll getHomeServe offers a competitive package designed to support you both at work and at home:• Competitive salary + £1,500 guaranteed bonus (year one)• Paid overtime opportunities• Pension scheme with income protection• 33 days holiday (buy/sell options)• Company van & fuel card• All tools, uniform & PPE provided• Access to industry-leading training & ongoing development• Free HomeServe Cover 8 policy• Smart tech salary sacrifice (Ikea/Currys)About YouWhat we're looking for• HPWJ (High Pressure Water Jetting) ticket• Experience working in drainage• Full UK driving licence (max 6 penalty points)• Strong customer service skills• Ability to work independently and solve problems on site• A positive, proactive approach to your workTraining and supportWe'll give you everything you need to succeed from day one:• Week 1: Classroom-based induction Monday to Friday at our Walsall Head Office• Week 2: On-the-job training alongside an experienced HomeServe Drainage Engineer(Where required, we will pay for your accommodation and meal allowance for your induction).Why join HomeServe?At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done.We give you the tools, training, and support to do your job well and take pride in helping customers when they need it most.Ready to build a rewarding career with HomeServe? Apply today and take the next step with us.About UsHomeServe has got over 30 years' experience taking care of the nation's homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics, our home experts are ready to get the job done.TPBN1_UKTJ

Vehicle Technician (Mechanic) Audi Chingford£60,000 OTE (uncapped earnings)Experienced Technicians are eligible for welcome bonuses totalling £2,500*Time to switch up a gear? Be part of something better.Enjoy support thats second to none as a Vehicle Technician (Mechanic) at Group 1 Automotive. With training at some of the best facilities in the industry, youll learn new skills while becoming an expert. And best of all, youll be part of a fun, friendly team that will support you every day.What we can offer youEnjoy 33 days of annual leave (including bank holidays) to rest and rechargeSave money every day with our exclusive retail discountsDrive a great deal with discounts on new and used cars, plus servicing offersPlan for the years ahead with our company pension schemeBalance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matterCommute for less with our cycle-to-work schemePrioritise your wellbeing with dedicated support for you and your family24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easilyMake a difference with a paid day to volunteer in your communityInvest in your future with our company share purchase planEarn financial rewards when you refer a friend to join the teamKeep learning and growing with our training and development opportunities for everyone.Life assurance with the option to increase coverWere open to flexible working options just askWhat youll do day to dayPerform high-quality vehicle maintenance and repairs, following manufacturer standards and guidelines to ensure reliability and safetyConduct thorough inspections of vehicle components to assess wear, damage, or required replacementsProvide expert technical advice to customers when necessary, ensuring clear and professional communicationMaintain exceptional customer service standards, fostering trust that leads to repeat business and referralsCollaborate effectively with the service reception team and workshop control for seamless workflow and customer satisfactionOffer support and guidance to fellow Technicians in the workshop, promoting teamwork and knowledge sharingHelpful skills and qualificationsDont worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent qualificationExperienced Level 2 qualified technicians with a dealership background are encouraged to applyThorough understanding of vehicle safety standards and guidelinesStrong problem-solving skills, ensuring accuracy in all aspects of workProven ability to meet efficiency targets while maintaining a keen eye for detailAbility to collaborate and contribute positively within a team environmentA current valid MOT licence is advantageous but not essentialMust hold a valid UK driving licenceWe value diversity and believe it strengthens our team. If you dont meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.Be part of something bigGroup 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.But you dont need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.Our ValuesAt Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.Respect - Integrity - Transparency - Teamwork ProfessionalismThese are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.*Terms & Conditions; Welcome bonus is available to Level 3 qualified technicians. You will receive £1,000 sign-on bonus payable after 30 days of employment, a further £500 after 90 days, and a final payment of £1000 after 6 months. Further T&Cs apply.TPBN1_UKTJ

A flexible opportunity that works around you whether you're looking for Full or Part-Time. Imagine working for yourself, close to home, at your pace, around your lifestyle and commitments. Our network of over 1200 local Advisors enjoy these benefits, alongside great earnings. Hillarys, established over 50 years ago, remains the UK's leading provider of window furnishings solutions with an annual turnover of £250m. We're still enjoying strong growth so are looking to expand our team in and around London. As a Sales Design Consultant you will visit customers at home to advise on a fantastic range of high-quality products including Blinds & Curtains. After your visit an expert Installer will visit to survey and fit the product. If this is unlike anything you've done before that's ok – most of our self-employed Advisors started from the same position and have gone on to run successful Hillarys businesses for many years with our support – we are the experts after all. If you have a great personality, are approachable, a good communicator and care about great Service, you're already halfway there. We make it easy to find out more so why not join us on a virtual Discovery Session and learn everything you need to know about being a Hillarys Advisor. You can ask a current Advisor and one of our Area Managers any relevant questions – all from the comfort of your armchair with zero commitment! Work for yourself, not by yourself : the benefits of your own local business, within a model that removes the worries: We're experts in advertising so you won't worry about finding customers Have the confidence that over 70% of customers go on to purchase from their Hillarys Advisor You can focus on outstanding Service, ensuring your customers buy, and come back time and again Flexible hours to suit your lifestyle: manage your own diary and the time you want to commit There's a reason that so many Hillarys Advisors are successful. We're just as committed as you to the partnership – that starts with a comprehensive package: Training-for-life, local business support, a plan that's built around you, and all the things you'll need to ensure a professional approach and finish from day one: All the professional and practical Training you'll ever need as you start and develop your business. Comprehensive Sales Toolkit including complete Product samples, Tablet and software Top of the range measuring equipment. A professional image – Hillarys branded clothing, and personalised business cards & leaflets This is wrapped into a one-off investment of just £2995 and we've even got flexible ways to pay to help spread the investment. This is unquestionably the most simple and effective way to access the UK's best opportunity. On top of the points above, you'll need to hold a valid UK driving licence to get to customers locally. To find out more complete the application form online, join one of our 45-minute Discovery sessions and learn about how good a fit Hillarys could be for you? TPBN1_UKTJ

This is an excellent opportunity for an experienced nurse leader to take on a key clinical role within a large purpose-built service that provides nursing dementia respite and younger adult care. We are recruiting for a Clinical Lead Nurse to join a well-established nursing home in Ilford.

About The Role Join HomeServe as a Plumbing Engineer and play a vital role in keeping our customers' homes running smoothly. • Location: Enfield with travel into London • Salary: £40,720 - £44,120 (depending on experience) + £3,000 guaranteed bonus in your first year • Hours: You will average 40 hours per week (including evenings, weekends and bank holidays) What you'll be doing As a Plumbing Engineer, you'll work in customer's homes carrying out repairs and maintenance across a range of plumbing systems. Your day-to-day will include: • Diagnosing and fixing plumbing issues such as leaks, faults and damaged pipework • Completing 1st and 2nd fix plumbing work in domestic properties • Repairing and maintaining household plumbing systems • Managing jobs independently while delivering excellent customer service • Representing HomeServe in customers' homes with professionalism and care This is a field-based role where no two days are the same, giving you variety and autonomy in your work. What you'll get HomeServe offers a competitive package designed to support you both at work and at home: • Competitive salary + £3,000 guaranteed bonus (year one) • Paid overtime opportunities • Pension scheme with income protection • 33 days holiday (buy/sell options) • Company van & fuel card • All tools, uniform & PPE provided • Access to industry-leading training & ongoing development • Free HomeServe Cover 8 policy • Smart tech salary sacrifice (Ikea/Currys) About You What we're looking for • Level 2 qualification in Plumbing • Experience in 1st and 2nd fix plumbing • Experience working in domestic properties • Full UK driving licence (max 6 penalty points) • Strong customer service skills • Ability to work independently and solve problems on site • A positive, proactive approach to your work Training and support We'll give you everything you need to succeed from day one: • Week 1: Classroom-based induction Monday to Friday at our Walsall Head Office • Week 2: On-the-job training alongside an experienced HomeServe Plumbing Engineer (Where required, we will pay for your accommodation and meal allowance for your induction). Why join HomeServe? At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. We give you the tools, training, and support to do your job well and take pride in helping customers when they need it most. Ready to build a rewarding career with HomeServe? Apply today and take the next step with us. About Us HomeServe has got over 30 years' experience taking care of the nation's homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics, our home experts are ready to get the job done. TPBN1_UKTJ

Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao´s global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world. Expertly blended in London, Molton Brown’s signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience. We're looking for an experienced Concession Manager who has a passion for luxury to oversee our Pearson's, Enfield counter on a full-time basis, working 35 hours per week. As a Concession Manager, you will be responsible for driving sales, managing inventory, and delivering exceptional customer service while upholding the brand's standards of excellence, acting as a brand ambassador for Molton Brown. You will work autonomously and where possible, orchestrate immersive experiences such as indulgent hand and arm massages, enhancing the sensorial journey for our customers. With your keen business acumen and passion for the beauty industry, you will strategize innovat...

Registered Manager Location: Enfield, London Salary: £50,000- £65,000 per annum (Dependant on experience) Start Date: ASAP Contract Type: Full-Time, Permanent Reporting to: Responsible Individual (RI) & Managing Director About Us Our client is looking for a passionate, experienced and ambitious Ofsted Registered Manager to oversee a dual-home service, although there is also the option for candidates who would prefer to manage a single home. The home(s) is designed to support young people aged 7–17 with Emotional and Behavioural Difficulties (EBD). Whether you’re an experienced Registered Manager or a strong Deputy ready to take that next step, we want to hear from you. This is a rare opportunity to shape a new home from the ground up, with the full support of a hands-on, ambitious director team who are committed to your success. You'll have the autonomy to build a culture of excellence and care, backed by robust systems, investment and a long-term growth plan that reflects our belief in doing things the right way. Why Join Us? Benefits include: Performance-based bonuses Opportunity to step into a multi-home leadership role as our client expands What You'll Be Responsible For Leadership & Compliance Lead the home in line with Children’s Homes Regulations and the Quality Standards (2015) Act as Designated Safeguarding Lead (DSL) Ensure Ofsted readiness at all ...

Job DescriptionOfsted Registered Manager (EBD, LD) – Residential Children's Home (Ofsted Registered) Location: Bradford (3-bedded Short Break Children's Service) Salary: £55,000–£60,000 per annum Hours: Monday–Friday, with flexibility to respond to urgent out-of-hours calls About the Role We are seeking an experienced Ofsted Registered Manager (Childrens home) to lead a new 2-bedded residential children's home, providing short-break care for children with complex needs. This is an exciting opportunity to shape a new service, deliver outstanding care, and make a real difference in the lives of children As our new Ofsted Registered Manager (Childrens home) your responsibilities will include: • Lead and manage the home, ensuring care aligns with the service's values and statement of purpose., • Oversee daily operations and maintain the highest standards of care and safeguarding., • Inspire, support, and develop your team through supervision, training, and professional development., • Foster a positive, child-focused team culture., • Build strong relationships with children, staff, and external stakeholders., • Ensure full compliance with Ofsted standards, Children's Homes Regulations, and all relevant legislation. The successful Ofsted Registered Manager (Childrens home) will Have: Essential: • Level 5 Diploma in Children and Young People – Residential Childcare, • Ofsted Registered, • Minimum 2 years' experience managing a residential children's home, • Proven leadership skills, with the ability to motivate and inspire a team, • Strong understanding of Ofsted regulations and child care legislation, • Commitment to championing children's rights and improving outcomes for looked-after children, • Resilience and professionalism under pressure, • Full UK driving licence and access to a vehicle Desirable: • Experience of Ofsted inspections, achieving “Good” or “Outstanding”, • Experience supporting children with complex social, emotional, and learning needs, • Knowledge of trauma-informed or therapeutic care models Why Join: • Comprehensive Benefits: Career development, funded training, pension, referral bonuses, social events, and employee support programmes., • Meaningful Work: Make a lasting impact on the lives of children., • Supportive Environment: Join a positive, team-focused workplace., • Growth Opportunities: Structured training and professional development. Apply Today This is an excellent opportunity for a skilled Ofsted Registered Manager (Childrens home) to lead a new residential children's home and shape a high-quality service. #INDMM JBRP1_UKTJ

Job Description Registered Manager Childrens Residential Home (EBD) Location: Ilford, IG3 Salary: £50,000£60,000 + £5,000 annual profit share + £2,000 Good Ofsted bonus (£42,000£50,000 for candidates working towards Level 5) Start Date: ASAP (1 month notice considered) We are seeking a passionate and driven Registered Manager to lead our established Ofsted-registered 5-bed EBD childrens home in Ilford (currently 1 young person placed). About the Role Reporting to the Operations Director, you will lead the home to deliver outstanding, person-centred care while ensuring full compliance with Ofsted and regulatory standards. You will be responsible for safeguarding, quality, staff leadership, financial performance, and business development, with a clear focus on achieving and maintaining at least a Good Ofsted rating. You will also participate in the managers out-of-hours on-call rota. Key Responsibilities Lead and manage an Ofsted-regulated service Ensure safeguarding and health & safety compliance Deliver high-quality, outcome-focused childcare Inspire, develop and manage staff performance Oversee financial viability and occupancy Build strong partnerships with stakeholders Requirements Level 5 Diploma in Leadership & Management for Residential Childcare (or working towards) Minimum Level 3 in Residential Childcare Experience as a Deputy Manager Meets Regulation 28 requirements (Childrens Homes Regulations 2015) Strong leadership, communication and commercial skills Were Looking For An empowering, resilient leader with a passion for excellence, high standards, and achieving the best outcomes for children and young people. If you are ready to lead a growing service with strong organisational support and performance incentives, we would welcome your application. JBRP1_UKTJ

Seeking a Deputy Manager for a children's residential care home in East London. Responsibilities include supporting staff, promoting independence, and advocating for service users. Offers career progression and comprehensive benefits.

Job Description Company description: Water Utility Company based in Yorkshire region of England. Job description: Senior Engineer Commissioning Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: • We offer a competitive salary, depending on experience, (3b), £52,855 - £77,178, • A company car benefit (£3,720 cash allowance), • Annual incentive related bonus (up to 10% of annual salary), • Private health care, • Attractive pension scheme (up to 12% company contribution), • Life assurance cover of 4 times pensionable salary, • 25 days annual leave plus bank holidays - plus an extra wellness day!, • A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover., • Retail savings scheme, • Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Buttershaw, Bradford, hybrid working - 2 days a week in office. As part of the role, you will be required to travel to different Yorkshire Water locations, therefore a full valid UK driving licence is essential for the role with no more than 6 points. Work type: Permanent. 37 hours per week, Monday - Friday We have an exciting opportunity for a Senior Engineer Commissioning to join the Asset Management Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Capital Delivery team are a key part of how we plan to meet the changing expectations of customers and regulators. We are currently recruiting for a Senior Engineer Commissioning who will be accountable to the Engineering Design Manager and will be working across Asset Management Programme Delivery. The focus for the role over the next year will support the successful delivery of efficiencies and programme for AMP8 (£4.3bn programme) The Senior Engineer Commissioning will set up and manage a programme of technical engineering support to ensure that commissioning of construction projects is carried out accurately, safely and in line with commissioning plans for the AMP8 capital programme. The Senior Commissioning Engineer will be responsible for working in conjunction with the Project Management teams to advise on the technical and engineering suitability and approval of commissioning activities delivered by Yorkshire Water (YW) Framework Partners. The role is to deliver proficient and efficient project engineering support to ensure that schemes and programmes of work are completed in line with approved designs, commissioning plans, Engineering Specification, legislation, relevant British and European Standards. The Senior Commissioning Engineer shall lead a team of project engineering professionals (Technical consultants) to support this need and will look for continuous improvement opportunities to enhance the efficiency of project commissioning. Where you fit in: As a Senior Engineer Commissioning, you will; • Develop and manage the commissioning assurance programme of work and commissioning assurance team to ensure all projects are commissioned as planned and in a safe and reliable manner., • Working in partnership with Asset Management, Strategic Planning Partner, Framework Partners and Programme Delivery teams to provide technical support., • Supports Programme Delivery teams and Framework Partners to ensure the capital programme is delivered in line with the Business Plan, company policies and standards., • Responsible for the development, review and monitoring of business processes for engineering commissioning assurance services., • Responsible for developing a planned programme of activities for engineering commissioning assurance in support of the Capital Programme and in line with company procedures., • As part of the Engineering Design team, contribute to identifying and initiating engineering commissioning solutions to deliver robust and affordable engineering solutions against a TOTEX and whole life cycle process whilst delivering efficiently and in support of the capital programme including attendance at ALMs, Hazard Studies, Commissioning planning meetings as required., • Provides long term vision for the team to ensure that standards are effectively implemented., • Determines continuous improvement needs and implements appropriate solutions., • Attends necessary meetings with wider engineering team functions, programme delivery and partners to ensure alignment of goals, priorities and achievement of success, • Supports the wider engineering function in developing and implementing best practice techniques., • Provides technical support in the field of personal engineering expertise to both emergent project issues and long-term improvements., • Liaises with suppliers, technical planning and procurement personnel on workmanship, quality and specification of equipment and commissioning activities., • Drive excellent standards and performance in health and safety, risk management and control of work and ensure compliance with the YW Safety Policy., • Demonstrate relentless drive, energy and determination to deliver sustainable outperformance for YW that rigorously achieves against demanding competitive industry benchmarks., • Ensure that robust financial management and commercial awareness form the foundation of all business decisions, aligning local activities with unit and company plans., • Contribute to driving innovation and engineering excellence through the programme delivery team including leading partner forums and supply chain engagement. What skills & qualifications you will need: • Chartered Engineer or Incorporate Engineer with a relevant degree level or equivalent engineering or technically based qualification or equivalent experience., • Significant, proven industry relevant engineering commissioning assurance experience in a high hazard plant environment, with COMAH and DSEAR regulated processes., • Knowledge and application of Process Safety Management principles (e.G. HAZOP, LOPA, Inspection Standards (API, EEMUA), Pressure Relief Studies etc, and other risk identification studies., • Experience in identifying practical/innovative solutions to ensure the risks from a process plant are As Low As Reasonably Practicable (ALARP) with the ability to apply cost-benefit analysis where appropriate., • Experience of assuring the commissioning of engineering construction projects with a proven track record of driving sustainable performance against challenging business targets., • Familiarity with operating projects in accordance with the CDM Regulations and internal business Control of Work policies and procedures. This includes ensuring the availability, isolation and access of plant and equipment (e.G. confined space entry, hot work etc)., • Experience in the application of a Management of Change (MoC) procedure in permanent and temporary changes to assets, plant and equipment., • Proficient in the ability to understand, critique and practically discuss the relevant aspects of technical and process safety related investigations and documentation i.E. Engineering Risk Assessment/Safety Reviews, Functional Design Specifications, Process and Instrumentation Diagrams (P&IDs), Electrical/Loop drawings etc, as they relate to the delivery of the contract specification., • Excellent written and verbal communication skills, including the ability to communicate complex technical concepts into more readily understood information suitable for a wider business audience, able to influence people across multifunctional teams throughout the business., • Proven ability to engage with customers internally and externally, developing and maintaining strong positive business relationships in order to understand their needs and recognise opportunities., • Demonstrate relentless drive, energy and determination to deliver sustainable outperformance for YW that rigorously achieves against demanding competitive industry benchmarks., • Clearly demonstrates the Yorkshire Water company values and behaviours., • Full valid EU driving licence You will also benefit from having: • Relevant industry experience of engineering inspections and UKAS Accreditation, or equivalent in accordance with ISO17020., • Asset management experience within a large scale engineering or process related industry., • Experience of technical contract management., • Previous experience gained within the water or waste water sectors or within the broader utilities, process or manufacturing industry sectors., • Experience of leading and embedding change, able to influence and drive right culture and behaviours., • Previous experience of ISO55000/PAS 55 Quality Assurance Systems., • Membership (or working towards) of a recognised Engineering Institution We embrace a flexible working model, where our hybrid setup typically requires an average of 2 days in the office per week. This could be slightly more when collaborative efforts, training or meeting deadlines demand it. For those who prefer to work on-site, our office is open Monday-Friday during working hours. Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy! Do we sound like your cup of tea? If you've got experience as a Senior Engineer Commissioning and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.? Accessibility We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Just a heads-up! We might start interviewing and close the position earlier based on the response. To make sure youre considered, please send in your application as soon as you can. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. No agencies please JBRP1_UKTJ

Children's Home Manager – Children's EBD Home, Romford Area – Up to £67,000 per annum (Plus Profit Shares) – Full-time With over a decade of service in social care, this specialist children’s home provides experienced, tailored support for children and young people with emotional and/or beh

Qualified Maintenance Plumber (Legionella Compliance) - Service, Reactive and small Install. £35,000-£40,000 + Van + Benefits Regions - Covering Essex/Kent and London Rapidly expanding water hygiene consultancy are looking for a Qualified Level 2 Maintenance Plumber (Diploma or NVQ) to join its South-East team covering commercial sites including Health Care, Offices and Retail in the London, Essex, and Kent region. Being award winning, our client is proud of its ability to offer further industry training including cooling towers, G3 unvented, water regs and level 3 plumbing and heating and this will be offered to all staff. Experience summary for the Qualified Maintenance Plumber • Proven experience operating as a Maintenance Plumber delivering PPM, reactive and when required small to medium install., • Hold plumbing qualifications including Level 2 Diploma or NVQ in Plumbing, • Full UK driving licence holder with flexibility to travel across the Essex, Kent and London (regional work offered based on your home location), • Ability to cover overtime when necessary. The Qualified Maintenance Plumber duties to include: • Carrying out remedial plumbing tasks on commercial sites, including the removal of dead legs, installation of sampling points, pipe modifications and repair, as well as routine maintenance duties., • Performing selected water hygiene duties such as mains system disinfections, TMV servicing, tank cleans and routine monitoring. The Qualified Maintenance Plumber will benefit from additional training as outlined and a back office to provide continuous support to ensure sites issues are managed and dealt with professionally and job satisfaction is maintained. With a full benefits package, for more information, please email Nick Lewis with a copy of your CV Possible Home Locations – Enfield, Barnet, Finchley, Epping, Harlow, Watford, Rickmansworth, Pinner, Ruislip, Uxbridge, Hayes, Harrow, Wembley, Northolt, Southall, Ealing, Hounslow, Brentford, Twickenham, Teddington, Romford, Rainham, Dagenham, Barking, Ilford, Brentwood, Billericay, Wickford, Basildon, Grays, Benfleet, Rayleigh, Rochford, Southend-on-Sea, Chelmsford, Braintree, Bishop's Stortford, Hertford, Ware, Hatfield, St Albans, London Hemel Hempstead, Welling, Sidcup, Erith, Greenwich, Orpington, Swanley, Dartford, Gravesend, Northfleet, Rochester, Rainham, Sittingbourne, Maidstone, Tonbridge, Sevenoaks

We are looking to recruit an enthusiastic Senior Occupational Therapist to join a well-structured and dynamic team in Hackney. The client offers a full time contract with an opportunity to work from home , a fair and manageable caseload and further training in your portfolio. The vacancy will be for an initial 3 - 6 months with potential for extension. Main Duties for the Senior Occupational Therapist includes; Assessment of service users and carers with complex needs in relation to home environment Review bed rails and produce new risk assessments which have been provided to service users Providing expert advice, and assessments for equipment and home modifications Adaptations, moving and handling assessments and reducing or minimising the need for care packages. An awareness of the importance of safeguarding vulnerable people, plus an understanding of n the importance of dignity & respect when dealing with people. To Be Successful; Previous experience working as an Occupational Therapist in the community Previous expereince supervising and managing Occupational Therapists Manual handling experience HCPC Registration Enhanced DBS/CRB (we can obtain for you) Eligibility to work in the UK Occupational Therapist Qualification Benefits of Working with my client in Hackney My client in Hackney offers the opportunity for additional training for both perm and temporary members of staff within the authority. With new projects underway in various teams, they offer a very competitive rate of pay. Also free onsite parking is offered to all staff. Why Join Our Agency? With over 10 years’ experience recruiting directly into social care, Ackerman Pierce prides itself on the unique services we deliver to our candidates. Each candidate is assigned their own personal consultant who will support them through every placement. We also offer a DBS and a quick and easy registration process. Not forgetting a guaranteed payment into your account every week To discuss this Senior Occupational Therapist vacancy, or any similar roles we have available, please contact Gavin Wright or email us your updated CV today

Job Title: Children’s Residential Support Worker (EBD) Location: Enfield, North London Salary: £27,000 – £28,000 per annum Service Type: 1-Bed Children’s Home (Emotional & Behavioural Difficulties – EBD) Regulatory Body: Ofsted Overview We are recruiting for a dedicated and resilient Children’s Residential Support Worker to join a 1-bed EBD children’s home in Enfield. This is a rewarding opportunity to work in a highly focused environment, supporting one young person to achieve positive outcomes in a safe, structured, and nurturing setting. Key Responsibilities Provide high-quality, person-centred care and support to a young person with emotional and behavioural difficulties. Build positive, trusting relationships and act as a consistent role model. Support the implementation of care plans, risk assessments, and behaviour management strategies. Promote the young person’s independence, education, and social development. Maintain a safe and supportive environment in line with safeguarding procedures and Ofsted standards. Accurately record daily activities, incidents, and progress reports. Work collaboratively with the wider team, external professionals, and family members where appropriate. Participate in shift work, including evenings, weekends, sleep-ins, and bank holidays. Essential Requirements Previous experience working within a children’s residential home is essential. Experience supporting children with EBD and/or challenging behaviours. Strong understanding of safeguarding and child protection practices. Ability to remain calm under pressure and respond effectively to challenging situations. Good communication and teamwork skills. Desirable NVQ Level 3 in Children & Young People’s Workforce (or equivalent) – preferred but not essential. Knowledge of trauma-informed care practices. Full UK driving licence. What’s on Offer Competitive salary of £27,000 – £28,000 per annum. Opportunity to work in a 1-bed home, allowing for more focused and meaningful support. Ongoing training and development opportunities. Supportive team environment with clear career progression pathways. Application Criteria Please note: Only candidates with previous experience within a children’s residential home will be considered

PURPOSE OF POSITION As a Tenancy Sustainment Support Worker, you will provide trauma-informed, person-centred support to residents as they prepare to move on from supported accommodation and transition into independent living. You will work alongside residents before they move into their new home, helping them prepare for the practical, financial and emotional aspects of maintaining a tenancy. Following move-on, you will provide community-based support to help residents settle into their accommodation, sustain their tenancy and achieve greater independence. This role plays a vital part in preventing homelessness, reducing tenancy breakdown and supporting residents to build stable, fulfilling lives within their communities. Tenancy Sustainment Support Workers at Your Place help residents develop the confidence, skills and resilience needed to successfully manage their homes, access community resources and achieve their longer-term goals. What makes this role different Supporting the whole move-on journey: from pre-tenancy preparation through to sustaining accommodation in the community. Community-based support: regular visits to residents in their own homes, helping them navigate the challenges of independent living. Preventing repeat homelessness: identifying issues early and providing practical interventions to keep tenancies on track. Real-world impact: supporting residents to access employment, training, healthcare, benefits and community opportunities. Joined-up working: collaborating with Resident Services, Community Partnerships, Housing Management, landlords and external agencies. Learning culture: reflective practice and development focused on doing the right thing, the right way. A values-led culture: we work as One Team and role model Growth, Inclusion, Collaboration and Compassion. The role will require regular travel across the community and occasional evening and weekend work in line with service needs. RESPONSIBILITIES & ACCOUNTABILITIES As a Tenancy Sustainment Support Worker, you will play a key role in helping residents move successfully from supported accommodation into independent living. You will work alongside residents before and after they move, providing practical, strengths-based and trauma-informed support that helps them build confidence, settle into their new home and sustain their tenancy. In this role, you will: Support residents to prepare for move-on, including understanding tenancy responsibilities, planning the move and setting up a new home. Provide one-to-one support and home visits once residents move into the community. Help residents manage rent, benefits, budgeting, utilities and household responsibilities. Identify issues early and take practical steps to prevent tenancy breakdown or repeat homelessness. Connect residents with local services, health and wellbeing support, employment, training, volunteering and community opportunities. Work closely with internal teams, landlords, housing providers, local authorities and specialist agencies to coordinate support. Promote resident independence, confidence, resilience and community connection. Keep clear and accurate records, including case notes, support plans, risk assessments and outcome evidence. Respond appropriately to safeguarding concerns, incidents and emerging risks. Contribute to reflective practice, team learning and continuous service improvement. This is a rewarding, community-based role for someone who is passionate about preventing homelessness and supporting people to build safe, stable and fulfilling lives. PERSON SPECIFICATION Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team. Experience Relevant experience may be gained through employment, volunteering or education, including supporting people affected by homelessness, housing insecurity or multiple disadvantage. Experience supporting individuals to live independently and achieve positive housing outcomes. Experience working in a trauma-informed and person-centred way with people who may have experienced homelessness, mental ill health, substance misuse, offending behaviour, domestic abuse or social isolation. Experience completing assessments, support plans and risk assessments and reviewing progress against agreed goals. Experience working collaboratively with external agencies and coordinating multi-agency support. Skills & knowledge Ability to build rapport and maintain professional boundaries while working with vulnerable adults. Strong communication, advocacy and motivational skills. Ability to manage a caseload, prioritise competing demands and work independently within a community setting. Good IT skills including Microsoft Office and case management systems such as In-Form, Salesforce or Pyramid. Knowledge of welfare benefits, tenancy sustainment, homelessness prevention and supported housing services. Understanding of safeguarding, confidentiality, GDPR/data protection and health and safety. Understanding of trauma-informed practice, strengths-based approaches and recovery-focused support. Ability to travel across the borough and undertake home visits. Desirable Experience supporting residents during move-on from supported housing into independent accommodation. Knowledge of Universal Credit, housing costs and tenancy-related support services. Experience using In-Form. Qualifications relevant to housing, homelessness, support work or social care. Personal qualities Self-sufficient and highly organised with the ability to manage a varied workload. Ability to act on own initiative while contributing positively to a team environment. Strong sense of responsibility, accountability and professionalism. Compassionate, resilient and solution-focused. Commitment to promoting independence and resident choice. Awareness of own learning, development and support needs. Appointment is subject to an enhanced DBS check, satisfactory references and the right to work in the UK

Job Title: Childrens Registered Manager Salary: Up to £65,000 per annum (plus bonus for Ofsted ratings/capacity) Location: Ilford, IG1 Our client already holds a huge presence in the children's residential sector and is looking for a Registered Manager to join their established home supporting children with emotional and behavioural needs. They are dedicated to going the extra mile and providing the best support in the industry- Does this sound like something you would be proud to be a part of? Good news! My client is looking for a Childrens Registered Manager who will continue to drive passion within the team - We would love to speak with you, there's no harm in a phone call! Salary up to £65,000 per annum - plus bonus up to £6,000 for Ofsted ratings and capacity Located in Ilford, IG1 Childrens Registered Manager will support staff, to promote independence, encourage recreational activities both within and outside the community and advocate for your service users. Childrens Registered Manager benefits inclusive of but not limited to:- Onsite parking for Registered Manager - Learning development academy (Access to training/development courses) - Education grants & study leave - Leadership academy (Clear progression structures and goal setting to stay on track for management progression) - Access to medical scheme - Mental Wellbeing day (one per year) - Paid sick leave (3 days per year increasing by 2 days per year of service) - Extra day of annual leave on your birthday - Amazon vouchers for Christmas! - Opportunity for career progression due to rapidly growing organisation - 28 days holiday entitlement - DBS check - Pension If you meet the below Childrens Registered Manager criteria and are keen to discuss this role further, then please do not wait any longer - Apply to be our Childrens Registered Manager! Minimum Level 5 NVQ in Health and Social Care/Or equivalent (Essential) Previous experience at Deputy Manager or Childrens Registered Manager level (Essential) Must have supported children within an Ofsted regulated residential setting (Essential)Apply now for further information

Registered Children’s Home Manager Location: Barking & Dagenham, London Salary: £50,000 – £60,000 per annum + bonus Job Type: Full-time, Permanent JP Healthcare Recruitment is working with an established children’s residential care provider to recruit an experienced Registered Children’s Home Manager for a 2-bed children’s home in Barking & Dagenham. The Role You will be responsible for the overall management of the home, ensuring high-quality, child-centred care and full compliance with Ofsted regulations. Key duties include: Day-to-day management of the children’s home Ensuring compliance with Ofsted standards and safeguarding requirements Leading, supporting and developing the staff team Preparing for and managing Ofsted inspections Maintaining accurate records and care documentation Requirements Experience as a Registered Manager in children’s residential care Strong knowledge of Ofsted regulations and quality standards Level 5 Diploma (or working towards) Excellent leadership, communication and safeguarding skills A child-focused, outcomes-driven approach What’s on Offer Salary £50,000 – £60,000 per annum Annual performance-related bonus Supportive senior leadership team Opportunity to shape and develop a quality service

Our client believes nurseries are more important than ever before. As well as being crucial years for a child’s development and preparation for life in the modern world, they also create a place for families to come together. Our client has gone to great lengths to create an inspiring environment that ensures the best possible start for children and feels like a home-from-home for families and their team members. Our client is looking to recruit a Practitioner. You must be a fully qualified Nursery Practitioner and hold qualifications such as NVQ level 3 in Childcare. You will be providing a high standard of Day Care for pre-school children in a stimulating environment which aims to provide Equal Opportunities ensuring that all Legal, Safety and individual requirements are met. Benefits include: • Enjoy a performance related bonus of up to £750 per year, • Your choice of a 4-day 36 hour week or the classic 5 day 40 hour week (we are certain we have a working pattern that works around you), • Revel in up to 35 days of holiday a year (including 3 days between Christmas/ New Year and a ‘Me’ day off of your choice!), • Indulge in complimentary daily lunch and drinks, • Access a personal development fund of £100 per year, • Funding and paid time off for Level 3/EYTT/ EY Degrees/Forest School/Leadership and other training and professional development, • Enjoy our £100 clothing allowance - we don’t wear uniforms!, • Enjoy our family-friendly benefits including fostering/neonatal leave, enhanced Maternity, Paternity, Adoption, and Shared Parental leave pay after 2 years of continuous service and more, • Childcare discount of 40% There's more… • Round the world trip and 2 weeks additional holiday for 5 years service, • OUT OF THIS WORLD trip and 2 weeks additional holiday for 10 years of service, • Enjoy team discounts for groceries, retailers, days out, and more with the Each Person’s app, • Season pass loan and cycle to work scheme, • Join in the festivities with our Winter party & Summer BBQ and in our regular socials, • Gym membership and digital classes discounts with My Gym Discounts

People House Recruitment is supporting the appointment of a Registered Manager for a newly developing children's residential home supporting young people with Emotional and Behavioural Difficulties (EBD). This is an exciting opportunity to join a growing organisation and play a key role in the registration, setup, and ongoing development of a new children's home. Applications are welcomed from both experienced Registered Managers and ambitious Deputy Managers seeking progression into a Registered Manager position. Key Responsibilities • Lead the registration and development of a new children's residential home, • Ensure compliance with Children's Homes Regulations and Quality Standards, • Provide strong safeguarding and child-centred leadership, • Recruit, develop, and manage a high-performing staff team, • Oversee care planning, risk management, and placement stability, • Prepare for and lead Ofsted inspections, • Develop policies, procedures, and operational systems, • Build positive relationships with local authorities and external professionals Essential Requirements Registered Manager Applicants • Minimum 2 years' experience as a Registered Manager within children's residential care, • Level 5 Diploma in Leadership & Management for Residential Childcare (or working towards), • Strong knowledge of Children's Homes Regulations, Quality Standards, and safeguarding requirements, • Experience preparing for and managing Ofsted inspections, • Sound understanding of relevant Children's Acts, regulations, and statutory guidance, • Experience opening and registering a new children's home is highly desirable, • Previous Ofsted registration and an associated URN would be advantageous Deputy Manager Applicants • Significant experience within children's residential care, • Deputy Manager experience within an Ofsted-regulated setting, • Strong understanding of safeguarding, compliance, and leadership responsibilities, • Experience supporting inspections and service development, • Desire and capability to progress into a Registered Manager role What's on Offer? • Competitive salary package, • Performance-related bonus scheme, • Opportunity to lead a brand-new service, • Career progression within a growing organisation, • Supportive leadership team Registered Manager: £60,000 - £65,000 + Performance Bonus Deputy Manager (Step-Up Opportunity): Salary Negotiable Depending on Experience

Centre Coordinator Bow £29,000 plus generous benefits We have an opportunity for a customer focused Centre Coordinator with great social and administrative skills, who loves building relationships and is a self-starter. As the Centre Coordinator, you will be the first point of contact for anyone entering the building and you’ll be responsible for providing exceptional customer service - going above and beyond, making sure everyone who visits us feels at home. Some of your responsibilities will include: • Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre., • Assuming role of Fire Marshall and co-ordinating fire evacuations as required., • Liaising with all existing and potential new customers to strengthen and increase good customer relationships by understanding them and their business., • Ensuring all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction., • Organising customer events and preparing meeting rooms. Bring your personality to work We look for a great team player who is sociable, outgoing and who can bring their own style to our fun, thriving work environment. You’ll also need to have: • Experience of working in a strong customer facing environment, • Proven experience in customer care and ability to resolve customer complaints, • Strong MS Office skills along with knowledge of other basic IT packages, • Excellent communication skills, both verbal and written This role requires you to be on site 5 days a week

Job Title: Deputy Manager Salary: Up to £42,000 per annum Location: Ilford, East London Our client already holds a huge presence in the residential care sector and is rapidly growing, specialising in residential homes for children who are supported with emotional and behavioural needs.. They are dedicated to going the extra mile and providing the best support in the industry thus now aiming for 'Outstanding' across all homes. Does this sound like something you would be proud to be a part of? Good news! My client is looking for a Deputy Manager who will continue to drive that passion within the team - We would love to speak with you, there's no harm in a phone call! Salary up to £42,000 per annum Located in Ilford, East London Deputy Manager will support staff, to promote independence, encourage recreational activities both within and outside the community and advocate for your service users. Deputy Manager benefits inclusive of but not limited to: • Onsite parking for Deputy Manager - Breakfast spread every morning in the office - Learning development academy (Access to training/development courses) - Education grants & study leave - Leadership academy (Clear progression structures and goal setting to stay on track for management progression) - Access to medical scheme - Mental Wellbeing day (one per year) - Paid sick leave (3 days per year increasing by 2 days per year of service) - Extra day of annual leave plus £100 voucher on your birthday - Amazon vouchers for Christmas! - 4 company social events per year and team building days - Opportunity for career progression due to rapidly growing organisation - 28 days holiday entitlement - DBS check - Pension If you meet the below Deputy Manager criteria and are keen to discuss this role further, then please do not wait any longer - Apply to be our Deputy Manager! Minimum Level 3 NVQ in Residential Childcare or Children & Young People - Or equivalent (Essential) Previous experience at Team Leader/Deputy Manager level within Childrens Residential Home (Essential) Must have supported children within an Ofsted regulated residential setting (Essential) Apply now for further information

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Kitchen Assistant to help us achieve our goals. As our kitchen assistant, you will play a vital role in supporting the day-to-day operations of our care homes kitchen. Joining us at Brookwater House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. We offer our colleagues A competitive salary and benefits package Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.What you'll be doing Supporting the Chefs in the planning and provision of high-quality meals that meet the nutritional and dietary requirements of our residents Plan, prepare, and serve balanced meals that meet dietary requirements To ensure all food prepared meets Food Hygiene Standards and ensure that safe methods of work are always used Manage all stocks and stores ensuring all food is correctly marked and stock rotation systems are in place To maintain accurate records to satisfy food hygiene requirement such as fridge temperature checksCould you be part of our team? About You: Proven experience working in a similar catering role, ideally in a care or similar environment. Committed to customer care and first-class service provision Knowledge of Health and Safety COSHH regulations Empathy and a desire to make a difference to the lives of our residents Ability to multi-task, work under pressure and on own initiative in a fast-paced environment To share our values and demonstrate them at all times. "Can-Do" flexible team worker, problem fixer, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differentlyIf this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Brookwater House Brookwater House is a luxurious care home in Enfield, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Sous Chef to help us achieve our goals. As our chef, you'll play a vital role in preparing meals tailored to the dietary needs and preferences of our residents. Ensuring every dish is made with love, supporting the health and happiness of those we care for. Joining us at Brookwater House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. We offer our colleagues: Competitive salary and benefits package 28 days holiday (inclusive of Bank Holidays) Quality bonus scheme linked to CQC rating Workplace pension A supportive and collaborative working environment Opportunities for professional development and training Access to high street discounts via our mobile friendly HapiApp benefits platform Free onsite parking available Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply* Employee Assistance Programme, occupational health support and wellbeing servicesWhat you'll be doing You'll be supporting the head chef in the planning and provision of high-quality meals that meet the nutritional and dietary requirements of our residents. Plan, prepare, and serve balanced meals that meet dietary requirements. Cater to individual preferences and specific medical needs, such as allergies or soft diets. Maintain high standards of cleanliness and hygiene in the kitchen. Collaborate with the care team to ensure meal times are enjoyable and fulfilling. To deputise for head chef during periods of absence and maintain high quality food offer at all timesCould you be part of our team? About You: Proven experience as a chef, ideally in a care or similar environment. Strong knowledge of food safety and sanitation practices Committed to customer care and first-class service provision A recognised and appropriate qualification in food preparation/cooking, at least to NVQ level 2 Basic certificate in Food hygiene. Knowledge of Health and Safety COSHH regulations Empathy and a desire to make a difference to the lives of our residents Ability to multi-task, work under pressure and on own initiative in a fast-paced environmentIf this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Join us at Enfield's most stunning care home Brookwater House is a luxurious care home in Enfield, London, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're seeking a Housekeeper to help us achieve our goals. Joining us at Brookwater House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Our Housekeeping team ensure the supply of both clean laundry and housekeeping service throughout the home and contribute to the provision of cleaning, laundry and domestic services to the home. We offer our colleagues A competitive salary and benefits package 28 days holiday inclusive of Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.What you'll be doing To ensure the supply of both clean laundry and housekeeping service throughout the home and contribute to the provision of cleaning, laundry and domestic services to the home. Ensuring all areas of the care home are clean, hygienic, and well-maintained, including bedrooms, communal spaces, and bathrooms. Handling laundry and linen care with attention to residents' personal belongings. Interacting with residents, offering assistance when needed to help them feel at ease. Maintaining housekeeping supplies, reporting any shortages to the manager. Working closely with caregivers and other staff to support the overall care plan and home operations.Could you be part of our team? About You: Previous domestic experience in a similar care home setting Flexible and reliable attitude Committed to customer care and first-class service provision Basic knowledge of Health and Safety COSHH regulations Empathy and a desire to make a difference to the lives of our residents Ability to multi-task, work under pressure and on own initiative in a fast-paced environmentIf this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Brookwater House Brookwater House is a luxurious care home in Enfield, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley

Keystone are delighted to be supporting a leading and reputable elderly care provider. We are now seeking an experienced and commercially aware Clinical Operations Manager to oversee a portfolio of services across North London. The successful candidate will play a pivotal role in driving clinical excellence, supporting Home Managers, and ensuring high standards of care, governance, compliance, and operational performance across the group. Job: 2627 Location: North London Salary: £80,000 per annum Key Responsibilities: Provide operational and clinical leadership across a portfolio of nursing and residential care homes Support and develop Home Managers to achieve outstanding standards of care and service delivery Drive improvements in quality, compliance, occupancy, and financial performance Ensure all services operate in line with CQC regulations, company policies, and best practice guidelines Monitor and improve clinical governance frameworks, safeguarding processes, and risk management systems Lead on action plans following inspections, audits, incidents, and quality reviews Analyse key performance indicators and implement strategies to improve operational outcomes Work collaboratively with senior leadership teams to deliver organisational objectives and business growth Support recruitment, retention, succession planning, and leadership development initiatives Promote a culture of continuous improvement, accountability, and person-centred care Required Skills and Experience: Proven experience in a multi-site clinical or operational management role within elderly care Registered Nurse qualification (RGN/RMN) essential Strong knowledge of CQC regulations, clinical governance, and quality assurance frameworks Demonstrable success in improving compliance, quality ratings, and operational performance Excellent leadership and coaching skills with the ability to influence and engage stakeholders at all levels Strong commercial awareness with experience managing budgets and driving occupancy Exceptional communication, organisational, and problem-solving abilities Full UK driving licence and willingness to travel across the regionIf you meet the above criteria and would like to know more, please give me a call on (phone number removed) or send an updated CV to . Keystone Care is an equal opportunities employment business and employment agency and welcomes applications from all candidates

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Customer Relations Manager to help us achieve our goals. At Brookwater House, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Lead will ensure that occupancy and average weekly fee rates are met in line with budget expectations. Joining us at Brookwater House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. We offer our colleagues: Competitive salary and benefits package including bonus / commission 25 days holiday plus Bank Holidays A supportive and collaborative working environment Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.What you'll be doing: We're looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families. Manage sales enquiries to maximise sales and occupancy of the care home. Host prospective customer visits, complete follow up calls, identifying key referral groups. Support the development of the marketing strategy to support the Group Sales Team. Develop and maintain a high profile within the local community to promote the care home. Maximise profit performance of sales to meet or exceed targets. Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports. Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. Could you be part of our team? The successful applicant will have: Previous sales experience working within the Care Home, Retirement Living or Healthcare sector. Sales and Customer service experience is essential in a face to face or business to customer capacity. Engaging stakeholder relationship skills Experience working with multidisciplinary teams to support project delivery. Be decisive, self-motivated, proactive, flexible, and adaptable.Join us at Brookwater House, Enfield's most stunning care home Brookwater House is a luxurious care home in Enfield, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health Social Care Service in Newham. No personal care or experience is required, just the right values. £21,606 per annum, working 30 hours per week. The shift pattern for this role is 10 hour shifts 3 days per week. Want to feel like you're making a difference? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: Building supportive, trusting relationships with customers and creating a positive atmosphere Working proactively with other members of the team to handle the service caseload and administrative responsibilities Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking' Establishing a night-time routineThis is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Enjoys social interaction and the company of others. Exudes a warm friendly presence and open behaviour Prefers working as part of a group or team Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement What you'll bring: Essential: NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience.Desirable: Other relevant professional memberships and/or specialist qualifications and languages. Look Ahead values the experience of applicants who have used our services or those similar to Look Ahead services.About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see full Job description on our website

Care Assistant Are you passionate about helping others and making a positive impact every day? This is a rewarding Care Assistant role providing person-centred domiciliary care and community support. NO PREVIOUS EXPERIENCE REQUIRED – FULL TRAINING PROVIDED If you’ve also worked in the following roles, we’d also like to hear from you: Domiciliary Care Assistant, Home Care Assistant, Care Worker, Support Worker, Community Support Worker, Personal Assistant, Domiciliary Care Worker, Home Care Worker SALARY: Competitive + Benefits LOCATION: You will travel to Service Users’ in their own homes in Haringey and surrounding areas JOB TYPE: Full-Time and Part-Time Job Opportunities Available Drivers and Walkers Welcome WORKING HOURS: 16+ Hours Available (Discussed during interview) JOB OVERVIEW The organisation is looking for caring, compassionate and reliable Care Assistants to support people in the local community to live safely, comfortably and independently in their own homes. This is a rewarding role where no two days are the same. You’ll be providing high-quality, person-centred care while building meaningful relationships with those you support. Working as a Care Assistant, you will play an important part in helping people maintain their dignity, confidence, independence and wellbeing. Your support may include personal care, meal preparation, medication support, companionship, shopping, light household tasks and helping people feel safe and valued in their own homes. Drivers and walkers are welcome. Full training and ongoing support will be provided, so whether you already have care experience or are looking to start a meaningful new career, this is an excellent opportunity to make a genuine difference every day. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as a Care Assistant will include: • Providing Person-Centred Care: Deliver high-quality care and support in line with each service user’s individual care plan, • Making a Difference: Help people live safely, comfortably and independently in their own homes, • Promoting Dignity and Independence: Support service users to maintain choice, confidence, dignity, wellbeing and self-esteem, • Personal Care: Assist with personal care, nutrition, hydration and daily living activities where required, • Meal and Medication Support: Assist with meal preparation and medication in line with agreed care plans and procedures, • Companionship: Provide emotional support, reassurance and meaningful companionship to help reduce isolation, • Everyday Living Support: Help with shopping, light household tasks and maintaining a safe, clean and comfortable living environment, • Monitoring Wellbeing: Observe and report any changes in a service user’s health, wellbeing or circumstances, • Care Records: Maintain accurate, up-to-date care notes, reports and documentation, • Communication: Communicate effectively with colleagues, families, unpaid carers and healthcare professionals, • Mobile App Use: Use a mobile phone and carers app to access information, confirm attendance and complete required records, • Safeguarding: Identify and report any concerns relating to abuse, neglect, safety or wellbeing, • Professional Standards: Respect privacy, dignity, confidentiality, culture, beliefs and individual differences at all times, • Training and Development: Take part in training, supervision, meetings and performance reviews as required CANDIDATE REQUIREMENTS ESSENTIAL • Caring, compassionate and empathetic nature, • Reliable, respectful and professional approach, • Good communication and interpersonal skills • Genuine desire to support others and make a positive difference, • Ability to build meaningful relationships with the people you support, • Ability to work independently and as part of a team, • Flexibility to work shifts, including evenings and weekends, following agreed availability, • Ability to follow care plans, policies and procedures, • Able to use a mobile phone to access a carers app and record care information, • English language skills required DESIRABLE • Previous care experience BENEFITS • Access to fully funded NVQ care qualifications for eligible staff, including Levels 2, 3 and 5 • Employer pension scheme • Employee Assistance Programme • Ongoing professional development • Advance wage payment option • Free flu jabs under NHS guidelines • Team recognition HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14893 Full-Time and Part-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Haringey, London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk AWD-IN-SPJ

We're looking for an organised, kind and resilient Support Worker to join our Mental Health service in Hackney. £30,784.00 per annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Clarence Road is a CQC registered care home, which has a heavy focus on supporting customers with enduring mental health care and elderly needs. Pro Rota including sleeping What you'll do: - Building supportive, trusting relationships with customers and creating a positive atmosphere in the home. - Following lone working protocols and maintaining high levels of awareness to health and safety for self, colleagues and customers. - Supporting customers to maintain a healthy and clean living environment, where appropriate, provide assistance to maintain their living areas are clean and safe from hazards. - Providing support and assistance to customers during the day who may be experiencing difficulties with their own mental health and seeking appropriate support. - Providing support with daily living activities including practical assistance to customers who may require this. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: - Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement - Approachable and open behaviour - Prefers working as part of a group or team - Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement - Has a practical and logical mind and is naturally well organised What you'll bring: Essential: - Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector Desirable: - Experience working in mental health - Experience working in a CQC registered care setting About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see the full Job description on our website

Income Specialist internally known as "Customer Accounts Specialist' Location: Covering North/East London - Office Base Canalside, E2 8AX Contract Type: 12 Month FTC - Covering Maternity Leave Salary Banding: £40,447 - £42,575 Join MTVH as a Customer Accounts Advisor Specialist Are you passionate about supporting communities and making a real difference in people's lives? We are seeking a proactive and resilient Customer Accounts Specialist to join our team. This is a field-based role, focused on conducting home visits to support our customers, with regular court attendance and occasional office presence at our London offices (Canalside or Farringdon) You'll cover a large geographic area, travelling regularly to areas in North and East London, as well as parts of Hertfordshire, Chelmsford and other regions. If you enjoy engaging with customers and resolving their challenges with empathy and understanding, we would love to hear from you. As a Customer Accounts Specialist, your key responsibilities will be: Delivering high-quality, customer-focused income collection and enforcement services Managing all legal processes, including enforcing court judgements and attending court/eviction proceedings Negotiating payment plans and providing advice on welfare benefits (Housing Benefit, Universal Credit) Collaborating with internal teams and external stakeholders (local authorities, DWP, courts) to achieve targets and ensure effective income collection Maintaining accurate records and adhering to MTVH policies, procedures, and quality standardsWhat You'll Need to Succeed Good knowledge of debt recovery, legal frameworks, Housing Benefits, Universal Credit, and welfare benefits Experience managing cases through legal processes Strong negotiation, communication, and listening skills Ability to work independently, manage a high-volume workload, and perform under pressure High attention to detail and a problem-solving approach Understanding of GDPR requirements and a commitment to confidentiality Personal resilience, self-confidence, and determination Commitment to continuous improvement and personal development Good working knowledge of MS Office Willingness to work outside standard hours when required Full driving licence, access to your own vehicle, and business car insuranceWorking Arrangements Monday–Friday, 08:00–18:00 (contracted up to 20:00), occasional Saturdays 09:00–17:00 Occasional office attendance required at either our Cambridge, Nottingham or London officesInterview Diary Date: On or around the 20 July 26 To meet our commitment to providing safe, high quality services to our customers we will complete a basic evel background check with the Disclosure and Barring service, once an offer of employment is made. A new check will be carried out on a 3 yearly basis. The cost of a DBS will be paid for by the organisation and as part of our onboarding process. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: Email

Reablement Occupational Therapist - Enfield Pay rate: £35.38 per hour Service: Adult Social Services Location: Enfield (community-based working) Hours: 35 hours per week (agency) Professional registration: HCPC registration essential Requirement: Full UK driving licence and access to a car (essential due to community visits) Job Overview We are seeking an experienced Reablement Occupational Therapist to join Adult Social Care services in Enfield. The postholder will deliver a high-quality, strengths-based and person-centred occupational therapy service within a reablement setting, supporting adults to regain or maintain independence following illness, injury, hospital discharge, or functional decline. You will work across community settings, completing functional assessments, developing outcome-focused reablement plans, and enabling service users to achieve meaningful independence in daily living activities. Key Responsibilities Carry out occupational therapy assessments in home and community environments Deliver strengths-based, outcome-focused reablement interventions Support adults with personal care, mobility, transfers, domestic tasks, and community access Assess functional ability, risks, and environmental barriers using clinical reasoning Recommend and arrange equipment, assistive technology, and minor adaptations Identify need for major adaptations and make appropriate referrals Provide moving and handling advice, risk reduction strategies, and safe practice guidance Work collaboratively with reablement staff, social workers, health professionals, and partner agencies Support timely hospital discharge and admission avoidance Monitor progress, review outcomes, and adapt intervention plans accordingly Complete Care Act assessments, mental capacity work, and safeguarding duties Maintain accurate, timely and compliant case records Contribute to supervision, training, and service development Manage a varied caseload, including complex and urgent cases Person Specification Essential: HCPC registered Occupational Therapist Experience working within adult social care, reablement, or community OT settings Strong knowledge of the Care Act 2014 and Mental Capacity Act 2005 Experience in equipment provision and moving & handling assessments Ability to work independently and manage a community caseload Strong communication, risk assessment and problem-solving skills Ability to work collaboratively within multi-disciplinary teams Commitment to strengths-based, person-centred practice Full UK driving licence and access to a vehicleDesirable: Experience in reablement services Knowledge of hospital discharge pathways Experience supporting complex adults with multiple needs Benefits of Working with Eden Brown Synergy DBS check processed and paid for by Eden Brown Synergy Referral bonus if you refer a colleague or friend Bonus for finding your own job Twice weekly payroll Dedicated recruitment consultant supporting you throughout your assignment and beyond Application Details If you are interested in this position, please send your CV to: Shristi Yadav - Or call: (phone number removed) Refer a friend and receive a £300 referral bonus if they are successfully placed! Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free

Job Title: Family Support Worker Type: Permanent, full time (Flexibility needed for late shifts and occassional weekend work) Salary: £27,352 per annum Our client already holds a huge presence in the parental assessment sector and understands the importance of continued care so have now opened supported housing to provide the follow-on residential care for their assessed families. They are going the extra mile and provide residential family based support to low-risk families and break the cycle to keep families together. Does this sound like something you would be proud to be a part of? Good news! My client is looking for several family support workers to join the team - We would love to speak with you, there's no harm in a phone call! Starting salary of £27,352 per annum - plus opportunity for overtime Located in Ilford, Essex, IG1 Family Support Worker will work closely with families, assessing and implementing placement plans to promote, strengthen and develop parenting skills Home recently renovated and refurbished to a very high specification Family Support worker benefits inclusive of but not limited to: - Onsite parking for Family Support Worker - Breakfast spread every morning in the office - Learning development academy (Access to training/development courses) - Education grants & study leave - Leadership academy (Clear progression structures and goal setting to stay on track for management progression) - Access to medical scheme - Mental Wellbeing day (one per year) - Paid sick leave (3 days per year increasing by 2 days per year of service) - Extra day of annual leave plus £100 voucher on your birthday - Amazon vouchers for Christmas! - 4 company social events per year and team building days - Opportunity for career progression due to rapidly growing organisation - 28 days holiday entitlement - DBS check - Pension If you meet the below criteria and are keen to discuss this role further, then please do not wait any longer - Apply to be our Family Support Worker! Minimum Level 3 NVQ in Health and Social Care/Or equivalent (Essential) Must have worked with families inclusive of parental skill improvement (Essential)

We are recruiting a professional and highly organised Customer Care & Complaints Officer to join a busy and supportive team in Waltham Abbey. This is a hybrid role working 3 days in the office and 2 days from home, offering 30–37.5 hours per week, Monday to Friday with flexible start and finish times. The salary on offer is £30,000 - £32,000 FTE, depending on experience. In this role, you will be responsible for managing customer enquiries and complaints from initial contact through to resolution, ensuring a high standard of customer service, professionalism and compliance at all times. Key Responsibilities: • Handle customer enquiries and complaints via email and telephone., • Investigate and resolve complaints in line with company procedures and regulatory requirements., • Draft clear, accurate, and professional written responses., • Manage escalated and complex cases, liaising with internal and external stakeholders where required., • Maintain accurate records and case notes on internal systems., • Support continuous improvement of complaint handling processes. About You: • Previous experience in complaints handling, customer care, mediation or a similar role., • Excellent written and verbal communication skills., • Strong attention to detail and problem-solving abilities., • Well organised, able to prioritise workloads and meet deadlines., • Professional, empathetic, and customer-focused approach. Additional Information: Due to the location and limited public transport links, candidates must have their own transport and be able to drive. This is an excellent opportunity to join a growing organisation offering flexible working, a modern office environment, and a competitive salary package. Due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion. We appreciate your interest and wish you the best of luck in your job search

We are looking for a Childrens Home Manager to join our new 3 bed service in Redbridge supporting 8-18 year olds with EBD. You will have been a Registered Manager for at least one year, have high standards and worked within a home either Good or Outstanding. This Organisation will offer full support from Directors and Responsible Individual Skills and Abilities Ability to demonstrate reasoning, numeracy, literacy and technology skills to required standard. Ability to work as a team, working closely with colleagues and other agencies. Ability to solve problems. Able to work within the principles of the Childrens Act. Demonstrate a sound working knowledge of Child Protection Issues and Procedures. Sound knowledge of Childrens Homes procedures and relevant issues. Ability to exercise authority. Proven leadership and management abilities. Excellent communication skills both verbally and written. Knowledge and Experience. At least 1 year working experience as a Registered Manager in a Registered Childrens Home where the rating of their home is good to outstanding A minimum of two years experience at senior support level in a Childrens Home. Experience working with Children who have Mental Health, Emotional & Behavioural difficulties. Have a very good understanding of the childrens homes regulations and quality standards, 2015 Have good knowledge and experience working as a designated safeguarding lead in childrens residential home (s) Qualifications The Level 3 Diploma in Residential Childcare (or equivalent) and Level 5 Diploma in Leadership for Health and Social Care and Children and Young Peoples Services (or you are willing to work towards this) Or NVQ Level 4 Health and Social Care (Childrens Pathway) combined with a Leadership and Management Qualification TPBN1_UKTJ

Temporary Accommodation Housing Officer Walthamstow Contract £17.27 per hour Our client is looking for an experienced Temporary Accommodation Housing Officer 4 days remote, 1 day in the office Purpose To provide effective day to day housing management for temporary accommodation owned or directly managed by the Council, ensuring properties are safe, well maintained, and compliant with all relevant legislation, policies and standards. To maintain high property standards by carrying out inspections, investigations and follow up actions in response to complaints, repairs issues, damp and mould concerns, anti social behaviour, and tenancy/licence breaches. The postholder ensures that issues are resolved promptly through direct action, coordination with contractors, and enforcement of tenancy/licence terms. To work closely with internal teams, partners and statutory agencies to ensure that breaches of tenancy/licence agreements are identified early, addressed appropriately and escalated when necessary, using all available enforcement tools to protect residents and the Council. To deliver a resident focused service by providing clear communication, practical support, and a strong presence within temporary accommodation settings, ensuring that households feel supported, listened to and safe throughout their stay. The role plays a pivotal part in helping residents stabilise and prepare for their move into a safe and sustainable settled home. Deliver a specialist aspect of service delivery, which engages customers / stakeholders and enables them to make effective use of the service. The service is delivered to the quality, organisational and professional standards required Customer / stakeholder expectations are managed in relation to what can be delivered. The service meets organisational requirements and reflects customer / stakeholder requirements / needs, within organisational constraints. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Maintain all required records and information. Analyse and interpret complex information, for input into reports. Procedures are adhered to and all information is correctly recorded and processed. Accurate, complete and relevant information / records / reports are provided for internal and/or external use. Develop specialist documents / materials / activities to support / promote the service area. All materials / activities are delivered to the required standards and timescales. Communications are clear, well planned and effectively targeted. Provide advice and guidance to colleagues, customers and stakeholders. Manage escalated or complex customer issues within the specialist area. Expert advice, information and support are provided on the full range of issues within the field of expertise. Queries / complaints are effectively managed. Appropriate action is taken to resolve the issue. Customers are satisfied. Maintain information systems which support the specialist area. Contribute to the development of these systems. Changes to systems, are identified and recommended. Systems meet operational requirements. Work closely with others to clarify changing customer / organisational requirements. Customer requirements are identified and documented. Improvement opportunities are identified and recommended. Develop good working relationships, develop community links and communicate effectively with internal / external organisations / partners and stakeholders. Represent specialist area internally and / or externally. Specialist work area reputation is maintained or enhanced. Stakeholders are engaged with activity relevant to them. Positive feedback is received from stakeholders. Best practice is shared. Carry out all duties and responsibilities with reasonable care for the health and safety of self and others and report any potential hazards or unsafe practices to line manager. Work is carried out in a way that is safe and without risks to health. Ensure the necessary standards relating to safeguarding best practices/protocols are effectively communicated, monitored and maintained as relevant within the scope of this post. Safeguarding standards are monitored and maintained in compliance with Council policy Act in accordance with all policies and procedures which apply to the job and understand the reasons for this. All policies and procedures are complied with. Job Specific Accountabilities: End Results/ Outcomes Deliver a responsive, resident focused housing management service across temporary accommodation, including licence, lease and other tenure types. Residents receive clear communication, prompt responses and a consistently high standard of service. Be the first point of contact for residents, ensuring enquiries are resolved within agreed service levels and customers know who to contact for support. Improved customer experience; reduced repeat contacts; timely resolutions achieved. Proactively investigate suspected tenancy or licence fraud across all temporary accommodation, using all available tools and ensuring high quality referrals to specialist teams. Fraud is identified earlier; unlawful occupation is reduced; social housing and TA resources are protected. Carry out property inspections and visits to privately owned and Council managed temporary accommodation to assess condition, safety and compliance with agreed standards; specify required works and follow up until completion. Property standards are upheld; repairs are completed quickly; hazards and health & safety risks are reduced. Represent the Council professionally when engaging with residents, the public and partner agencies, acting as an ambassador for the service. Positive relationships are built; the service�s reputation is strengthened. Identify residents with support needs and make timely referrals to internal teams and external statutory/voluntary agencies; participate in case conferences and prepare action plans where required. Vulnerable households receive the right support early; tenancy/lodging sustainment improves; safeguarding obligations are met. Carry out tenancy/licence audits and regular visits to verify occupancy, identify safeguarding or support concerns, and ensure tenancy changes are completed promptly. Fraud and misuse are reduced; resident records remain accurate; temporary accommodation is allocated and utilised fairly and lawfully. Support and advise residents on property condition and home management issues, including offering practical guidance (e.g., reducing condensation) and mediating between residents and managing agents. Issues are resolved informally where appropriate; property standards improve; complaints and escalations reduce. Provide updates and accurate information to colleagues handling complaints, repairs, legal issues and casework, ensuring timely sharing of relevant details. Investigations progress efficiently; teams have reliable information; duplication and delays are reduced. Work closely with Placement Officers, managing agents and maintenance teams to coordinate estate wide or block related works and ensure safe, clean living environments. Estates are well maintained; communal issues are resolved promptly; resident satisfaction increases. Address nuisance and anti social behaviour, working jointly with the ASB team to investigate issues and take proportionate enforcement action to maintain safe, respectful communities. Incidents reduce; residents feel safe; breaches are dealt with robustly and consistently. Respond to breaches and abandonments in hostels and other units, issuing warning letters or notices as required and progressing cases to repossession when appropriate. Void losses reduce; properties are made available more quickly for households in need. Take ownership of the void and re let process, ensuring empty homes are identified, repaired and re let quickly to maximise income and reduce time spent in temporary accommodation. Properties are turned around efficiently; rent income increases; quicker move on for households. Prepare casework and documentation for legal proceedings related to tenancy/licence breaches, including ASB; attend court and take possession action where required. Legal action is robust and successful; estates remain safe; breaches are resolved swiftly. Ensure residents understand rights, responsibilities and the conditions of their accommodation. Reduced misunderstandings; increased compliance; improved tenancy/licence sustainment. Maintain accurate, timely records of visits, actions, contacts, possession stages and property condition using the Councils IT systems including but not limited to NEC Reliable, up to date information supports decisions, safeguarding, audit requirements and service reporting. Identify, record and escalate safeguarding concerns relating to adults, children or families living in temporary accommodation, ensuring risks are recognised early and referrals are made promptly to the appropriate statutory services in line with Council safeguarding procedures. Vulnerable residents are protected; risks are mitigated quickly; safeguarding responsibilities are met; and the Council maintains strong compliance with statutory duties. Carry out any other duties reasonably required by managers to support effective service delivery. Flexible, responsive service maintained; operational needs met. . PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Position: Residential Care Home Manager - Social Care Non-Qualified Client: London Borough of Waltham Forest Pay rate is £323.50 per day umbrella (36 hours every week). Address: Mapleton Road, London, Greater London, E4 6XL Enhanced DBS MUST HAVE 5 years referencing *Sound ICT skills including the use of Microsoft applications* *the person must be able to respond to the competing demands of a busy care home, demonstrate critical decision-making skills and inspire confidence in others* Purpose of the role To be the Registered Manager for Mapleton Road Care Home which supports people over the age of 65 with dementia. Main responsibilities Lead and manage day to day operations and development of the service in line with CQC standards and nationally recognised good practice. Manage a team of staff providing high quality and innovative person centred care to older people with a variety of needs including those living with dementia. Ensure residents' physical, emotional and social needs are met with compassion and respect. Be responsible for the homes overall performance, including occupancy, budget management, recruitment, staff management and reputation. Contribute to the achievement of the council's key purposes and to the continuous improvement of performance. Provide operational management, as directed by Head of Service, to Provider Services teams during absence of managers. Experience/skills/knowledge Experience of working as a Registered Manager in a residential care home for older people. Experience of managing staff, budgets and operations. Experience of supporting and promoting safeguarding through actions and behaviours. Experience of using quality assurance monitoring systems. Experience of proactively managing the health and safety of others. Experience of partnership working and of developing and maintaining good relationships with stakeholders. Experience of presenting information and reports and of representing services at internal and external meetings. Knowledge of CQC requirements and of legislation relating to the delivery of residential care and experience of implementing these. Knowledge of best practice in regards to person centred approaches. Knowledge of best practice in supporting older people with dementia. Sound ICT skills including the use of Microsoft applications. Excellent interpersonal and communication skills. Qualifications Level 5 Diploma in Leadership & Management for Adult Care/Health & Social Care or equivalent relevant qualification Terms/circumstances The postholder us required to take part in manager's out of hours on-call rota. Satisfactory enhanced DBS checks including barred list Would this role be of interest to you, would you like for me to submit your CV? Whats your notice period? Kind regards Puru RG Setsquare is acting as an Employment Agency in relation to this vacancy

At HC-One, kindness is at the heart of everything we do across our Dementia, Nursing, Residential and Specialist care homes. Our residents are people with their own stories to tell, and by joining us you’ll have the chance to give something back while helping them live with dignity and purpose. We’re looking for an enthusiastic and committed Care Assistant to join our team. Working under the guidance of a Registered Nurse, you’ll support the physical, emotional and social wellbeing of our residents. This includes personal care such as washing, dressing, hygiene and meals, as well as helping with daily activities in the home. You’ll deliver care that comes from the heart — making sure residents never lose their individuality. Whether you’re supporting someone with limited mobility, offering comfort to a resident who is distressed, or providing compassionate end-of-life care, you’ll always put their wellbeing first. Safeguarding is everyone’s responsibility in adult social care and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken. About HC-One At HC-One, kindness is more than a word—it’s a way of life. We believe that caring for people means caring about what matters most to them, so we can support them to live their best possible lives. To provide the kindest possible care, everyone at HC-One brings and nurtures five key qualities—what we call Kindness the HC-One Way: We are curious—asking questions, seeking to understand. We are compassionate—walking in the shoes of others. We are creative—finding practical ways to make things happen. We are courageous—supporting residents to live the life they choose. And we are dependable—people can always count on us. We champion inclusivity, fostering a workplace where everyone feels valued, respected, and empowered to be themselves. Our diverse workforce helps us learn from one another and better reflect the communities we serve. We welcome applicants from all backgrounds into our HC-One family and prioritise inclusive working practices across everything we do. We are also enhancing the way we support residents through digital care planning. This technology is helping us streamline care, improve outcomes, and make daily tasks more efficient. As we continue to grow our digital capabilities, we’re looking for team members who are comfortable with technology—or open to learning. You'll be supported every step of the way. We care about our colleagues and are committed to supporting your personal and professional development. From the moment you receive a job offer, we aim for the quickest possible turnaround to get you started, with full support every step of the way. With clear career pathways, continuous professional development, and postgraduate programmes, HC-One will invest in your growth—opening up opportunities at regional and national levels. Please note: We are only able to consider applications from individuals who already have the full right to work in the UK. Unfortunately, we cannot offer sponsorship or accept applications from those on a time-limited visa. Applications that do not meet this criteria will not be progressed. Rewards & Benefits You will enjoy access to a huge variety of benefits and services to support your well-being: Great work life balance An hourly rate is subject to experience and qualifications Paid Enhanced DBS/PVG Free uniform During a shift of eight hours or more a nutritious meal will be available Company pension scheme 28 days annual leave inclusive of bank holidays Group life assurance cover Wagestream - financial wellbeing and flexible access to pay as you need it Award-winning learning and development and support to achieve qualifications GP online - a service providing around the clock GP consultation via an interactive app - available to you and your dependents under 16 An opportunity to learn from experienced colleagues as part of an outstanding and committed team Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards An attractive refer a friend scheme of up to £1000 per referral, depending on the role

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Kitchen Assistant to help us achieve our goals. As our kitchen assistant, you will play a vital role in supporting the day-to-day operations of our care homes kitchen. Joining us at Brookwater House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. We offer our colleagues A competitive salary and benefits package Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.What you'll be doing Supporting the Chefs in the planning and provision of high-quality meals that meet the nutritional and dietary requirements of our residents Plan, prepare, and serve balanced meals that meet dietary requirements To ensure all food prepared meets Food Hygiene Standards and ensure that safe methods of work are always used Manage all stocks and stores ensuring all food is correctly marked and stock rotation systems are in place To maintain accurate records to satisfy food hygiene requirement such as fridge temperature checksCould you be part of our team? About You: Proven experience working in a similar catering role, ideally in a care or similar environment. Committed to customer care and first-class service provision Knowledge of Health and Safety COSHH regulations Empathy and a desire to make a difference to the lives of our residents Ability to multi-task, work under pressure and on own initiative in a fast-paced environment To share our values and demonstrate them at all times. "Can-Do" flexible team worker, problem fixer, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differentlyIf this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Brookwater House Brookwater House is a luxurious care home in Enfield, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're seeking a Housekeeper to help us achieve our goals. Joining us at Brookwater House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Our Housekeeping team ensure the supply of both clean laundry and housekeeping service throughout the home and contribute to the provision of cleaning, laundry and domestic services to the home. We offer our colleagues A competitive salary and benefits package 28 days holiday inclusive of Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.What you'll be doing To ensure the supply of both clean laundry and housekeeping service throughout the home and contribute to the provision of cleaning, laundry and domestic services to the home. Ensuring all areas of the care home are clean, hygienic, and well-maintained, including bedrooms, communal spaces, and bathrooms. Handling laundry and linen care with attention to residents' personal belongings. Interacting with residents, offering assistance when needed to help them feel at ease. Maintaining housekeeping supplies, reporting any shortages to the manager. Working closely with caregivers and other staff to support the overall care plan and home operations.Could you be part of our team? About You: Previous domestic experience in a similar care home setting Flexible and reliable attitude Committed to customer care and first-class service provision Basic knowledge of Health and Safety COSHH regulations Empathy and a desire to make a difference to the lives of our residents Ability to multi-task, work under pressure and on own initiative in a fast-paced environmentIf this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Brookwater House Brookwater House is a luxurious care home in Enfield, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley

Job Description: Customer Service & Office Administrator Location: Head Office, Enfield, EN3 7PX Reports to: Operations Manager Department: Operations Salary: £32,000 Hours: 40 hrs pw, 8.30am–5pm Mon–Fri (Fully office based) About Us Since 1977, Bridgman has been creating furniture and accessories that redefine how people relax, entertain, and enjoy the finer things both at home and in the garden. As a family-run business now in its third generation, we’ve built a reputation for award-winning collections that inspire and celebrate the everyday moments that matter most to our customers. With five showrooms across the UK, our team is at the heart of everything we do, knowledgeable, passionate, and genuinely dedicated to delivering an exceptional experience at every touchpoint. Joining Bridgman means becoming part of a close-knit team that takes real pride in the brand they represent and the customers they serve. Role Overview This is a combined role sitting at the heart of our operations. You’ll take ownership of the full customer experience journey, from first enquiry through to after-sales care, while also keeping the day-to-day running of the office ticking over smoothly. No two days will look the same, and that’s part of what makes it interesting. On the customer side, you’ll manage all inbound communications across phone, email, and digital channels, handling everything from delivery queries and product questions to complaints and after-sales support. You’ll coordinate with our logistics and operations teams to keep customers informed, and you’ll be the person who makes sure nothing falls through the cracks. On the admin side, you’ll keep the office running efficiently, managing post, fielding brochure requests, supporting with general invoicing and basic finance tasks as required, and making sure the small but important things get done properly. This role suits someone who is as comfortable picking up the phone to a frustrated customer as they are processing an invoice or chasing a courier. You’ll need strong written and spoken communication, good IT skills, and ideally some familiarity with CX platforms or ticketing systems. Your Responsibilities Customer Experience & After-Sales Care • Be the first point of contact for customer enquiries via phone, email, and online channels, responding promptly and professionally., • Manage the full customer journey from initial enquiry through to post-purchase care and resolution., • Handle returns, refunds, and repair requests, following company processes and keeping customers informed throughout., • Provide proactive after-sales support, following up with customers to ensure satisfaction and resolve any outstanding issues., • Respond to Trustpilot and other reviews in line with brand guidelines, protecting and enhancing our reputation as the UK’s best-rated outdoor furniture retailer., • Actively monitor and help maintain our Trustpilot score, working to uphold our position as the UK’s highest-rated outdoor furniture retailer through every customer interaction., • Flag recurring issues or patterns to your line manager, with suggestions for improvement where relevant., • Make outbound calls during quieter periods to check in with customers, gather feedback, and identify upsell opportunities. Logistics & Operations Coordination • Coordinate with the operations and external logistics teams to follow up on deliveries and resolve any fulfilment issues., • Track open cases and customer queries end-to-end, ensuring timely resolution and accurate records., • Liaise with delivery partners and internal teams to manage exceptions, delays, and escalations., • Use Gorgias (our CX platform) to manage and respond to tickets within agreed timeframes, keeping response and resolution times on track. Office Administration • Manage incoming and outgoing post, ensuring timely distribution and dispatch., • Handle brochure/sample requests promptly, coordinating with the relevant team to fulfil orders., • Assist with general invoicing and basic finance support tasks as and when required, including raising purchase orders and logging supplier invoices., • Maintain organised office systems and administrative records, supporting the wider team with day-to-day operational tasks., • Order and manage office supplies, ensuring the office environment is well-stocked and running smooth, • Flag anything to the marketing team that affects customer communications or tone of voice consistency., • Support the office with ad hoc administrative and invoicing tasks as required. Please note: responsibilities may vary due to the seasonality of the business. Who We’re Looking For You’re a friendly, organised, and dependable individual who is as comfortable managing admin as you are looking after customers. You take pride in doing things properly, follow through on everything you take on, and stay calm under pressure. You enjoy speaking with people, whether resolving a complaint or sharing good news and bring a positive, can-do attitude to everything you do. Essential • Excellent written and spoken communication skills; clear, professional, and warm in tone., • Strong IT skills with confidence using Microsoft Office, email platforms, and other digital tools., • Highly organised with good attention to detail and the ability to juggle multiple tasks. -A proactive, customer-first attitude with the ability to stay calm and solutions-focused under pressure. -Experience in a customer-facing role. Desirable • Experience with CX or ticketing platforms (e.g. Gorgias, Zendesk, Freshdesk, or similar)., • Experience in a logistics, retail, or e-commerce environment. What We Offer • 31 days of annual leave, inclusive of bank holidays., • Company pension scheme., • Access to an employee discount platform across a wide range of brands., • The chance to take ownership of a broad, varied role and contribute directly to the success of a trusted, family-owned business with a strong heritage., • A supportive environment where your ideas are valued, and you’re empowered to grow professionally