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About the job Executive Assistant The Fearless Group, Shoreditch, London £35k - £45k Full Time Currently fully remote but in 2024 we return to our new office and the role will be fully onsite. Purpose We’re a people first company that truly believes in a human centred approach in everything we do. The Fearless Group consists of two companies that work together to build and scale design teams: • Fearless Talent - Specialist design talent acquisition and recruitment services, • Fierce - Experience design services Our Mission - To design a better world. We apply our mission to all of our daily interactions with candidates, clients and teams and treat it as a philosophy and work ethic with everything that we do. The Role We’re looking for a super organised EA to join our Operations Team and play an instrumental part in the day-to-day smooth running and providing EA support to our executive team. Our dream candidate is passionate about people and culture, proactive, organised and is focused on delivery and continuous improvement. This role reports to our Chief Operating Officer. Responsibilities Executive assistant to CEO and COO: • Manage professional scheduling for Executive leadership team, including agendas, mail, email, calls, travel arrangements, client management, and other company logistics, • Coordinate complex scheduling and extensive calendar management, as well as management of content and flow of information to the Executive leadership team, • Manage, coordinate, and arrange senior executives’ travel and travel-related activities, including hotel booking, transportation, and meal coordination, • Organise team communications and plan events, both internally and offsite, • Perform administrative and office support, such as typing, dictation, spreadsheet creation, and maintenance of filing system and contact database, • Provide operational support across the business where needed Skills & Requirements • Creative thinking and problem solving, • Great attention to detail and methodical, • Excellent time management skills and ability to prioritise, • Excellent written and verbal communication skills, • Strong organisational and planning skills in a fast-paced environment, • Ability to handle confidential or otherwise sensitive information, • Proficiency in Google Docs, Sheets, Slides and/or the Microsoft Office suite, • Ability to balance numerous projects and priorities effectively, • Budget management Diversity No matter who you are, where you’re from, who you love, follow in faith, disability (or superpower) status, ethnicity or the gender you identify with, you're welcome at Fearless. If you have any requests or requirements to support you throughout any part of the interview process or thereafter, please do let us know!

Chief Operating Officer - Aviation Location: Hayes, West London Salary: £120k - £150k + up to 25% bonus An exciting opportunity has arisen for an experienced Chief Operating Officer to join an established and highly regulated aviation and MRO organisation based in West London. This is a key senior leadership position, reporting directly into the CEO/MD and working closely with the wider executive team. The successful candidate will have overall responsibility for the operational organisation, leading Operations, Engineering and associated functions, while driving performance, operational excellence, safety, quality and long term business growth. This is an ideal opportunity for a senior operations leader with a strong background in aviation, aircraft/component maintenance, MRO, aerospace or another highly regulated and safety critical environment. The Role As Chief Operating Officer, you will translate the organisation's strategic objectives into clear operational plans, ensuring the business consistently delivers against its key measures of safety, quality, delivery, turnaround time, efficiency and cost. You will lead a sizeable operational function and play a key role in shaping the future direction of the organisation, with responsibility for driving continuous improvement, optimising capacity and resources, and developing a high performing leadership structure. Key responsibilities will include: Providing strategic and operational leadership across Operations, Engineering, Facilities, Stores and associated functions. Working closely with the CEO and CFO to develop and deliver the company's strategic objectives and business plan. Establishing clear operational objectives, priorities and performance targets. Taking accountability for key operational KPIs including Turnaround Time, On-Time Delivery, efficiency and utilisation. Driving improvements to production and engineering processes, reducing flow times and eliminating operational waste. Developing robust production, capacity and resource planning processes. Optimising labour, facilities, equipment and other operational resources to meet customer demand. Leading operational budgets, cost control and productivity improvement initiatives. Supporting capital investment, equipment and facilities business cases. Ensuring operations remain fully compliant with applicable aviation regulations and EASA Part-145 requirements. Maintaining a strong culture of safety, quality and airworthiness across the organisation. Providing visible leadership across Health, Safety & Environmental activities. Supporting organisational change, business improvement and the introduction of new capabilities and product lines. Developing a high-performing management team, including succession planning and talent development. Working closely with customers, regulators and senior stakeholders. Providing data-driven operational insight to support strategic and commercial decision-making. About You We are looking for an established senior operations leader who can demonstrate: Senior management experience, ideally within aviation, aerospace, MRO, aircraft/component maintenance or a similarly highly regulated manufacturing environment. Proven experience leading large scale Operations and Engineering functions within a complex, safety critical environment. Strong practical understanding of aircraft and/or component maintenance, ideally within an EASA Part-145 environment. Strong knowledge of production planning, capacity management, resource optimisation and operational performance. Experience implementing and managing KPIs, visual management and performance management systems. Commercial and financial acumen, including experience managing operational budgets and working alongside Finance/CFO functions. A demonstrable track record of leading change, organisational development and continuous improvement programmes. Strong understanding of Quality, H&S, Environmental and regulatory requirements. Experience operating within a COMAH or similarly safety critical environment would be advantageous. Excellent stakeholder management skills, with experience working with senior executives, customers and regulators. A degree in Engineering, Aerospace Engineering, Mechanical Engineering, Manufacturing, Operations Management or a related discipline.You will be a visible, accountable and collaborative leader, comfortable operating in a complex and fast-paced environment. The ability to balance strategic thinking with hands on operational leadership will be essential. What's on Offer? Salary up to £150,000, dependent on experience Discretionary bonus scheme of up to 25% of annual salary 29 days' holiday + bank holidays Employer pension contribution starting from 9% Private healthcare Life assurance Industry flight/travel benefits Employee Assistance Programme Reduced gym membership Retail and hotel discounts Company events and sporting groups Free on-site parking Opportunities for hybrid working where applicable Enhanced maternity and paternity provisions Location & Working Environment This is a primarily site based senior leadership position in Hayes, West London, reflecting the operational nature of the role. The position will involve regular engagement with employees across operational, engineering and support functions, alongside some international travel and out of hours operational requirements

Operations Manager Safestay Holland Park Location: Holland Park, London Reports to: General Manager or Cluster General Manager Direct Reports: Front Office, Housekeeping and operational team members Contract: Full time Salary: £35k to £45k based on experience About Safestay Holland Park Safestay Holland Park is a London hostel located in Holland Park, welcoming guests from the UK and around the world. The Operations Manager will be responsible for ensuring the property operates safely, efficiently and consistently while delivering an excellent guest experience. This is a hands on operational leadership role requiring someone who is comfortable working in a fast paced hostel environment with a diverse team and high guest turnover. Role Purpose The Operations Manager will take overall responsibility for the day to day operational performance of Safestay Holland Park. The role will ensure that: Guests receive a safe, clean and positive experience, all operational departments are effectively managed, Health & Safety and statutory compliance standards are maintained, and housekeeping and cleanliness standards are consistently achieved. Staffing levels and rotas meet operational requirements, maintenance issues are identified and resolved promptly, operational costs are effectively controlled, guest complaints are handled professionally and resolved quickly, company policies and procedures are consistently followed, and the hostel achieves its operational, financial and guest satisfaction targets. Key Responsibilities 1. Operational Leadership Lead the day to day operation of the hostel, ensure all departments work effectively together, maintain high operational standards across the property, conduct regular operational inspections and follow up on identified issues, and ensure the property is consistently ready for guest arrivals. Develop and implement effective SOPs and operational procedures, act as the senior operational point of contact when the General Manager is unavailable, and promote a positive, professional and accountable working culture. 2. Guest Experience Ensure guests receive a welcoming, safe and consistent experience, monitor guest feedback across Booking.com, Google, Hostelworld and other relevant platforms, and monitor cleanliness, facilities and service standards from the guest's perspective. Take ownership of significant guest complaints and service recovery, identify recurring guest issues and implement corrective actions, and work with Front Office to improve check in, check out and the overall guest journey. 3. Housekeeping & Cleanliness Work closely with the Housekeeping Manager or Supervisor to maintain required standards, monitor bedrooms, bathrooms, public areas and communal spaces, ensure cleaning schedules and checklists are completed, and monitor room turnaround and availability. Review housekeeping productivity and staffing levels, ensure appropriate stock levels of linen, toiletries and cleaning materials, and work with suppliers to ensure consistent quality and cost control. 4. Health & Safety Take operational responsibility for maintaining high Health & Safety standards, ensure all required statutory inspections and compliance checks are completed, follow up on findings from Health & Safety audits, and maintain appropriate records and documentation. Ensure fire safety procedures and evacuation processes are understood and followed, conduct regular operational safety checks, report and investigate accidents and incidents appropriately, ensure staff receive appropriate Health & Safety training, and escalate significant risks immediately to the General Manager. 5. Maintenance & Facilities Ensure maintenance issues are identified and resolved promptly, maintain an effective preventative maintenance programme, work closely with contractors and suppliers, monitor outstanding maintenance jobs, prioritise issues affecting guest safety, guest experience or room availability, maintain appropriate records of maintenance and statutory servicing, and work with the General Manager to control maintenance expenditure. 6. People Management Lead, motivate and develop the operational team, prepare and manage effective staff rotas, ensure appropriate staffing levels based on occupancy and business requirements, manage attendance, performance and conduct in accordance with company policies, and manage staffing challenges professionally and proactively. Support recruitment and onboarding, ensure new employees receive appropriate induction and training, identify training and development requirements, maintain clear communication with the team, and promote teamwork and accountability. 7. Financial & Cost Control Support the General Manager in achieving operational budgets, monitor departmental expenditure, control housekeeping, cleaning, maintenance and operational consumable costs, monitor payroll and staffing costs, identify opportunities to reduce unnecessary expenditure without compromising guest experience or safety, ensure appropriate purchasing and stock control procedures are followed, and review supplier performance and escalate issues where necessary. 8. Revenue & Commercial Awareness Although the Operations Manager will not own the revenue strategy, they must have strong commercial awareness. The role will: Understand occupancy and booking patterns, communicate the operational implications of high and low occupancy to the revenue team, ensure room inventory is accurately communicated, minimise out of order inventory, identify opportunities for upselling and ancillary revenue, and work closely with Revenue, Reservations and Front Office teams. 9. Systems & Administration Ensure operational systems are used correctly, maintain accurate operational records, ensure incident reports, maintenance records and compliance documentation are completed, support PMS and operational system implementation where required, monitor daily operational reports, and ensure appropriate handovers between shifts and departments. 10. Security & Risk Management Maintain appropriate security procedures across the property, monitor access control and key and security systems, ensure incidents involving guests or staff are properly documented, work with relevant authorities or external agencies where required, ensure safeguarding and emergency procedures are followed, and identify potential operational risks and implement appropriate controls. About You We are looking for an experienced operational leader who is comfortable managing a busy, diverse and fast paced hostel or hotel environment. Essential Previous experience in hotel, hostel or accommodation operations, experience managing a team, and a strong understanding of housekeeping, Front Office and general hotel operations. Good knowledge of Health & Safety and operational compliance, and experience managing staff rotas and operational resources. Strong guest service skills, strong problem solving ability, good financial and cost control awareness, excellent communication skills, the ability to work under pressure and manage multiple priorities, and a hands on approach to operational management. Desirable Previous hostel experience, experience working in London, experience managing large or high volume accommodation operations, and experience with PMS systems and online guest review platforms. A Health & Safety qualification or relevant operational compliance experience, and experience managing maintenance contractors and external suppliers. Working Pattern This is a hands on operational role and will require flexibility to work across weekdays, weekends, evenings and public holidays. TPBN1_UKTJ

As Conference and Events Assistant Sales Manager, you will assist in meeting and banquet efforts to maximise revenue, profit, and the satisfaction of Guests and vendor relations. You will develop the team through onboarding and continued development to ensure that the Conference and Events and related teams are prepared to offer an exceptional conference and event experience. • Assist the Conference and Events Sales Manager to maximise conference and banqueting revenue and profit through pro-active selling techniques, calendar/time management, and pricing strategy, • Ensure the highest standards of conference and banqueting business processes, • Ensure the Conference and Events Sales Team has the skills and knowledge required for high-level performance, • Implement an effective selling strategy and ensure this strategy is understood and executed by all Team Members, • Ensure fairness in vendor selection and with vendor pricing, such that non-contracted customers receive the same rates (quotes) regardless of the booking channel used, • Ensure company/department specific induction/onboarding plan for Revenue/Conference and Events/ Reservations Managers is identified, executed, and in coordination with the relevant Human Resource Manager and Regional Director of Revenue, • Maintain consistent communication with the Training and Development department to ensure Teams at all levels are trained and developed through structured training calendars and programs, • Maintain strong internal control of the working environment, ensuring compliance with Hilton and the Hotel brand's policies and procedures, • Ensure communication meetings occur and are documented with minutes on a monthly basis, • Manage staff performance in compliance with company policies and procedures, • Recruit, manage, train and develop the Conference and Events Team, • Demonstrated previous experience in a similar role, • Proven commercial acumen, • Ability to demonstrate negotiation and influencing skills, • Effective management skills, • Ability to manage conflict effectively, • Positive attitude and excellent communication skills, • Ability to work under pressure, • Previous experience working within the hospitality industry, • Commercial and industry knowledge, • Work Location: Hilton London Heathrow Airport, • Schedule: Full-time, • Brand: Hilton Hotels & Resorts, • Job function: Management and Manufacturing, • Industries: Hospitality Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company #J-18808-Ljbffr

A leading hotel management company in the United Kingdom seeks an experienced Cluster Revenue Manager to drive revenue growth and maximize profitability for multiple hotel clusters. The role involves analyzing data, monitoring demand patterns, and developing strategies for yield management and pricing. Strong analytical skills and experience in revenue management within the hospitality industry are essential. This position requires collaboration with cross-functional teams, ensuring accurate data handling in the Central Reservation System and Property Management System. Competitive compensation and growth opportunities are included. #J-18808-Ljbffr

Hewn Yorkshire is a small, independent hospitality business offering peaceful, adults-only cabin escapes in the North Yorkshire countryside. Set within the grounds of Forcett Grange near Richmond, our 12 cabins are designed around the simple idea that getting away should give you the chance to properly switch off. Private wood-fired hot tubs, outdoor fires, a Finnish sauna and the surrounding countryside all play their part – but ultimately, it's the experience that matters. We're a small, hands-on team, and we're looking for someone who takes as much pride in the little things as we do. We're looking for an experienced, organised and hands-on House Manager to take ownership of the day-to-day running of our guest and housekeeping operations. This is an important role within our small team. You'll be the person making sure the site is ready for guests, the housekeeping operation runs smoothly, enquiries are dealt with, supplies are where they need to be and problems are dealt with before they become problems for our guests. You'll work closely with our housekeeping and outdoor teams, coordinating the day-to-day workload and making sure everyone knows what needs to happen and when. You'll also be the main point of contact for guests during their stay, providing a warm, helpful and efficient reception service. It's a genuinely hands-on management role. Some days you'll spend more time coordinating the operation and dealing with guests; on quieter days you'll be getting stuck into laundry, helping with a clean, carrying out a deep clean, checking cabins or organising stock. We're not looking for someone who expects to sit behind a desk all day. • Taking ownership of the day-to-day guest experience, • Providing a warm and efficient reception service, including check-ins and check-outs, • Dealing with guest enquiries, requests and day-to-day issues, • Responding to routine guest communications and ensuring enquiries are dealt with promptly, • Making sure cabins are fully prepared and presented to our standards before every arrival, • Being a visible and approachable point of contact for guests during their stay, • Coordinating the housekeeping team's daily workload around occupancy and arrivals, • Allocating cabin cleans and ensuring the right work is completed at the right time, • Carrying out regular cabin and site inspections and maintaining our standards of presentation, • Carrying out cleans, deep cleans and spot cleans when required, • Managing the daily flow of laundry, linen and housekeeping equipment, • Making sure clean linen and supplies are available when the team needs them, • Monitoring stock levels and ordering cleaning products, guest supplies, linen and other operational essentials, • Organising shopping and collection of supplies where required, • Identifying maintenance issues and ensuring they are reported and followed up, • Working closely with the Outdoor Team to make sure cabins and surrounding outdoor areas are fully guest-ready, • Providing day-to-day direction and support to the housekeeping team, • Planning workloads and adjusting them when occupancy or circumstances change, • Helping the team maintain consistent standards, • Spot-checking work and addressing issues constructively, • Being the person the team can come to with day-to-day operational questions, • Working collaboratively with the Outdoor Team and management We're looking for someone who is naturally organised, practical and dependable, with previous experience in hospitality, housekeeping, accommodation or a similar operational environment. You’ll need to be comfortable taking responsibility rather than waiting to be told what to do. You will probably be someone who notices that the laundry needs doing before somebody asks. You'll spot the missing supplies, notice that something isn't quite right in a cabin and deal with it. You'll be comfortable making sensible decisions within your role and letting us know when something needs escalating. You’ll also need to be comfortable switching between different types of work. One morning might involve checking cabins and organising the housekeeping team. The next hour might be spent answering a guest enquiry. Later, you might be sorting laundry, helping with a clean or receiving a stock delivery. The role is physically active and you'll be on your feet for much of the day. • Have previous hospitality, hotel, holiday-let or accommodation experience, • Have experience coordinating or supervising a small team, • Have excellent attention to detail, • Are confident dealing with guests, • Are highly organised and able to prioritise without constant direction, • Take pride in maintaining high standards, • Are practical and happy to get stuck in, • Communicate clearly and calmly, • Can work independently and use their own initiative, • Are reliable, trustworthy and comfortable taking responsibility, • This is a full-time position of 40 hours per week, worked over 5 days from 7 on a rota., • The role will include some weekend and Friday working, with your days off rotating as part of a two-week rota., • £28,000–£30,000 salary depending on experience, • 28 days annual leave including bank holidays, • Company pension, • Uniform, • Free on-site parking, • Use of our on-site facilities, • Due to our rural location, a full UK driving licence and access to your own vehicle are essential. If you're looking for a role where you can genuinely take ownership, make a difference to how a small hospitality business operates and still be part of the hands-on work, we'd love to hear from you. #J-18808-Ljbffr

Be the reason guests feel welcome, calm, and cared for. Holiday Inn London - Heathrow M4,jct.4 Be the reason guests feel welcome, calm, and cared for. At LGH, we believe great hospitality is about how people feel. As a Guest Experience Champion, you’ll be the heartbeat of the guest journey—blending front office care with retail confidence and barista flair to create effortless, memorable stays from lobby to latte. Our contemporary lobby is designed for a smooth, flexible experience, combining mobile check-in, digital keys and self-service kiosks with a dedicated reception area for more complex needs (crew, groups, delayed flights). The wider space includes a Starbucks offering, a retail shop and relaxed lounge areas—a welcoming hub where guests can work, unwind and socialise. • Champion seamless arrivals: Support mobile check-in and kiosks, troubleshoot calmly, keep the lobby flowing., • Lead at reception: Deliver warm welcomes, smooth departures, and fast, empathetic issue resolution., • Bring Starbucks energy: Prepare great-quality drinks with pace, personality and brand standards., • Run a vibrant shop floor: Keep displays inviting, shelves stocked, support self-checkout and highlight offers., • Turn moments into memories: Anticipate needs, personalise interactions, recover service with grace., • Be the local knowledge hub: Share transport tips, hotspots and mini itineraries to match each guest’s vibe., • Keep standards high: Maintain cleanliness, food safety, and health & safety across reception, café and retail zones., • Work as one team: Coordinate with housekeeping, maintenance and F&B to keep the experience seamless., • Own feedback loops: Encourage reviews, capture insights and help improve the guest journey., • You may also support other hotel areas when needed — teamwork is part of the role., • Our enviable employee discounts on bedroom rates across the LGH hotel portfolio., • Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply)., • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays., • Eye care, • Free legal & money advice, • Counseling sessions, • Hospital & death benefit plans, • Cycle to work scheme, • Wellbeing tips and support fitness videos, • Recipe ideas, • Advice on keeping active and healthy living, • Wellbeing podcasts and tv, • Breathing exercises, • 24/7 advice and support line, • Team reward & recognition, • Free meals on duty, • Free parking, • A natural host mindset: warmth, patience and genuine curiosity about people, • Calm under pressure during peak check-in and morning coffee rushes, • Clear, friendly communication and a solution-focused approach, • Great attention to detail (from key cards to coffee presentation), • Confidence with tech: apps, kiosks and digital payments, • Retail instincts: presentation, stock rotation and subtle upselling, • Flexibility for a rotating schedule (early starts, evenings, weekends, holidays) Front desk, barista or retail experience is a bonus — attitude and care come first. Perfectly positioned moments from Heathrow Airport and with excellent links into Central London, Holiday Inn London Heathrow M4J4 is set to make an exciting return in September 2026. Following an extensive transformation, the hotel will reopen as a vibrant, contemporary destination for business travellers, holidaymakers, airline crews, conferences, and local guests alike. With stylish guest rooms, versatile meeting and event spaces, welcoming food and beverage venues, and the trusted Holiday Inn brand behind it, the hotel is poised to become one of Heathrow’s leading hospitality destinations. More than just a hotel, this is a relaunch with ambition—creating memorable guest experiences while building a team culture centred on collaboration, development, and pride in delivering exceptional hospitality. Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry. #J-18808-Ljbffr

LGH Hotels Management Ltd is seeking an ambitious Assistant Quantity Surveyor to join our growing construction team. You will work on hotel refurbishments, residential developments, and high-value projects across the UK, helping keep initiatives on budget, on time, and to the highest standards.