Hotel security jobs in United Kingdom

We are looking for a charming and thoughtful individual with a passion for service excellence to join our team as a Duty Manager. As a Duty Manager you will: Support the Front Office Manager with the day to day management of the Front Office Team, ensuring that the Team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Take initiative in accommodating the customers’ needs in a resourceful manner Ensure safety and security procedures are adhered to and property keys are signed for every shift Manage accuracy of payments, working on any financial discrepancies and/or queries and producing regular cash, credit and audit reports Ensure best practice at all times and put forward ideas to management as to how standards, processes and procedures can be maintained and improved The successful Duty Manager would have: Excellent team leading and guest engagement skills An ability to bring the guest experience to life throughout the hotel Ability to work with IT systems and PMS The ability to communicate and organize yourself in line with different expectations A good command of English is essential, a second language is advantageous In return, we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities Employee recognition scheme through guests and fellow team members Employee stay rates throughout Europe (after passing probation) A PERKBOX subscription with benefits, retail discounts and savings available from your first day Staff incentives when you and the team perform! Employee Assistance Programme A daily travel allowance for every day you come to work Team meals when on duty About us: Nestled in the heart of London’s Mayfair, The Cavendish London is our 4-star deluxe hotel, boasting 230 stylish bedrooms. We are located between the beautiful Green Park and bustling Piccadilly Circus, a great location for those wanting to work in central London. The Cavendish London is part of The Ascott Limited, a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 165,000 units in 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Required skills: Team Management, Leadership Skills, Decision Making, Multitasking, Organisation Skills, Attention to Detail, Customer service, Customer Focus, Communication Skills, Problem Solving Competitive Salary Department: Room Division Management About you The company The leading serviced residence owner-operators, The Ascott Limited is a Singapore-owned company with over 30,000 operating serviced residence units in key cities of the Americas, Asia Pacific, Europe and the Middle East. Currently, with more than 22,000 units under development, the Company accounts to a total of more than 53,000 units in over 300 properties. With an award-winning portfolio spanning three prestigious brands, we offer the exclusive and refined experience of modern living, no matter where your travels take you next.

Sous Chef – Italian Restaurant All Day Dining – Italian Restaurant Kings Cross Located in the heart of Kings Cross is our all-day dining eatery Spagnoletti. Our Italian inspired restaurant aims to create quality dishes from humble ingredients that honour the authentic Italian cuisine, while also demonstrating the creativity and distinctive style of Spagnoletti and our new Chef Patron, Adam Simmonds. As one of the nations culinary talents, Simmonds is bringing to Spagnoletti the unmatchable skills gained from working under Raymond Blanc at Le Manoir aux Quat’Saisons, as well as expertise and knowledge acquired at his first Michelin Star restaurant Ynshir Hall along with his second at Adam Simmonds at Danesfield House. We are looking for an experienced Sous Chef, a well organised & strong person, experienced with Italian cuisine and capable to deal with high volume, to work alongside Simmonds and the team. The Sous will need to be able to maintain the smooth running of the kitchen alongside the Head Chef following instructions from Chef Patron. We are looking for someone on a Senior Level experienced within the role in a similar environment for at least 2/3 years - it is essential to be experienced with fresh & seasonal produce, pasta making, and have a stable career path, to be considered. The ideal candidate will: · Ensure the consistent smooth running of the back of house department. · Develop a menu alongside the Head Chef and Chef Patron. · Ensure effective control of stock purchasing, receipt, storage, preparation, and service with regard to quality, quantity, and safety. · Maintaining a high level of food quality and production. · Ensure that the food operations are controlled in a manner that reaches the desired cost of sales and maximising potential and optimising resources. · Ensuring the security of all foods, chemicals, and equipment by maintaining procedures laid down by the Health and Safety Policy. · Organise orders. · Complete the staff rotas. · Ensure all Training & Development is completed together with health & safety regulations. If you are looking for a forward thinking, contemporary, and genuine company, then look no further. Apply now to begin your journey with us.

Company Description The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London. Job Description What you'll do... Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to. Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures. Responsible for ensuring the accuracy of guest billing, financial transactions and the Reception float. Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures. Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures. Ensures all guests are quoted the correct rate as per the selling strategy and website. Ensure all telephone calls are answered as quickly and efficiently as possible. Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum. Report any maintenance issues to the correct department and check to ensure the work has been completed. Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately. Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests. Ensure the Reception desk is clean, tidy and presentable at all times. You will be a member of the hotels’ crisis and fire teams. Qualifications What we're looking for... It's all about attitude for us, someone who enjoys being helpful to others and isn't easily flustered - there's a smaller team working at night so confidence and knowing how to work things out by yourself are key Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues You’re not precious. We leave our egos at the door and help get stuff done You’re up for doing things differently and trying (almost) everything once You want to be part of a team that works hard, supports each other and has fun along the way Additional Information What's in it for you... Competitive salary 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders. Treat yourself once in a while with lots of retail & hospitality perks through our partners. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Goes without saying, but we’ll feed you during your shift. Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands. Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work. Extra time off to volunteer with one of our partner charities. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

PLEASE READ THE FULL JOB DESCRIPTION BEFORE APPLYING STARTING DATE-October Join our team as a serving BUTLER at a prestigious financial company in Canary Wharf and Blackfriars! This exciting temporary role offers the flexibility to work any day between Monday to Friday, starting in October. We are seeking candidates with experience in five-star hotels and fine dining, who are excellent at handling VIP clients and possess a bubbly and chatty personality. Enjoy the benefit of no weekend work and the chance to secure a permanent position. Earn a competitive salary of £17. Apply now for this amazing opportunity!

Company Description The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub’s very own licensed bookie! We have 192 bedrooms, 2 restaurants- Albie & Seabird and our first Working From_ location not just in London but Europe! Albie is our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera. Seabird is our rooftop restaurant on the 14th floor, boasting an impressive raw bar, London’s longest oyster list and panoramic views of the city Job Description What you'll do... Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to. Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures. Responsible for ensuring the accuracy of guest billing, financial transactions and the Reception float. Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures. Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures. Ensures all guests are quoted the correct rate as per the selling strategy and website. Ensure all telephone calls are answered as quickly and efficiently as possible. Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum. Report any maintenance issues to the correct department and check to ensure the work has been completed. Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately. Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests. Ensure the Reception desk is clean, tidy and presentable at all times. You will be a member of the hotels’ crisis and fire teams. Qualifications What we're looking for... It's all about attitude for us, someone who enjoys being helpful to others and isn't easily flustered - there's a smaller team working at night so confidence and knowing how to work things out by yourself are key Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues You’re not precious. We leave our egos at the door and help get stuff done You’re up for doing things differently and trying (almost) everything once You want to be part of a team that works hard, supports each other and has fun along the way Additional Information What's in it for you... Competitive salary 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders. Treat yourself once in a while with lots of retail & hospitality perks through our partners. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Goes without saying, but we’ll feed you during your shift. Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands. Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work. Extra time off to volunteer with one of our partner charities. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

PLEASE READ THE FULL JOB DESCRIPTION BEFORE APPLYING STARTING DATE-October Join our team as a serving BUTLER at a prestigious financial company in Canary Wharf and Blackfriars! This exciting temporary role offers the flexibility to work any day between Monday to Friday, starting in October. We are seeking candidates with experience in five-star hotels and fine dining, who are excellent at handling VIP clients and possess a bubbly and chatty personality. Enjoy the benefit of no weekend work and the chance to secure a permanent position. Earn a competitive salary of £17. Apply now for this amazing opportunity!

Receptionist Position Open : Roles & Responsibilities : Welcome guests in a friendly, prompt, and professional manner Check guests in, issue room keys, provide information on hotel services and room location Ensure required identification is taken from guests at check-in Answer phones in a prompt and courteous manner Up-sell rooms where possible to maximize hotel revenue Answer, record and process all guest calls, messages, requests, questions, or concerns Check guests out, including resolving any late or disputed charges Accurately process all cash and credit card transactions using established procedures Issue, control, and release guest's security-deposit in line with hotel procedures Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up Take action to solve guest problems/complaints using appropriate service recovery guidelines Follow established hotel safety protocols and procedures always. Immediately report, any health and safety incident, security breaches, concerns or suspicious behaviour to the manager May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. Work as part of a team and communicate as per hotel procedures to ensure excellent quality and service. What we need from you Please provide us with your resume. Freshers can apply You may be required to work nights, weekends, and/or holidays. Handling objects, products, and computer equipment.

Please read the full job description before applying Starting date-September join our team as a head waiter/butler at a prestigious financial company in canary wharf and Blackfriars! This exciting temporary role offers the flexibility to work any day between Monday to Friday, starting in September. We are seeking candidates with experience in five-star hotels and fine dining, who are excellent at handling VIP clients and possess a bubbly and chatty personality. Enjoy the benefit of no weekend work and the chance to secure a permanent position. Earn a competitive salary of £17. Apply now for this amazing opportunity!

Are in the market for a new role? Do you have a passion for exceptional customer service? Would you like to join a growing company that prides itself on work life balance, a mental health led culture and of course, providing some of the best salary and incentives in the industry! If so, we would love for you to join us! Market Halls is redefining the British concept of food halls, which since 2018 has brought back community hubs with eclectic dinning experiences back into iconic abandoned landmarks. Our aim is to bring these unloved spaces back to life to house independent restaurants, street food traders, bars & centralised communal dining areas, providing customers with variety & quality. Inspired by worldwide influences and trips to hundreds of food halls, captivating architecture, standout bar experiences, trusted membership clubs, hotels, urban escapes and community hubs, our emphasis is on creating a bustling atmosphere of fun. Market Halls is the ultimate destination; blending imaginative food experiences with great bars, a cultural events programme, community initiatives, a place to work and a place to meet friends. It’s a place where ‘staying awhile’ is highly encouraged. As a part of our new floor team, you will receive: A competitive salary of £11.50 - £12.00 (depending on experience). Access to Hospitality rewards, a unique benefits platform that allows exclusive discounts to gyms, retailers and other restaurants as well as a 24/7 confidential mental health chatline. 20% off ALL MH trade stands for you to enjoy a bite to eat or drink with your loved ones. Bottomless hot drinks when you’re working and delicious and nutritious food to keep you going all shift long. A whopping 28 days paid holiday (including Christmas Day, Boxing Day, New Years Day and your birthday). A stellar training and development programme bespoke curated for each employee including coaching, mentoring, workshops and project work. As our new floor team member, you will be ensuring our guests are well looked after and have the best possible experience during their visit. That involves ensuring the site is all set up for service, greeting and interacting with guests while removing utensils and clearing tables, assisting in reporting any safety or security issues to relevant management and upselling and recommending our guests the very best food and drink our traders have to offer! We are looking for individuals who truly have an engaging energy and previous experience in hospitality, who can interact with our guests whilst on the floor. Market Halls is equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.

Core Duties: - Ensure cleanliness of public areas and guest rooms. - Clean bathrooms and vacuum rooms and corridors. - Change and replenish bed linen, towels, and guest amenities. - Perform deep cleaning tasks regularly. - Restock and maintain housekeeping trolley. - Be environmentally conscious and dispose of waste appropriately. - Follow lost property procedures. - Handle guest requests promptly and efficiently. - Manage master keys responsibly. - Inspect public areas and toilets for cleanliness and take corrective action. - Adhere to hotel security, fire regulations, and health and safety guidelines. - Assist other departments as needed and maintain positive working relationships. Required Skills and Qualifications: - Positive attitude and strong work ethic. - Excellent communication and interpersonal skills. - Commitment to providing exceptional customer service. - High grooming standards. - Ability to work independently and as part of a team. - Previous hotel experience or experience in a similar role is beneficial.

We are looking a for a Chef de Partie to join us at our luxury 5 star hotel in London. Live in option available You must be an excellent chef with over 3 years experience ideally working in the same establishment for minimum 2 years as this shows us that you are a loyal candidate. Responsibilities: Assist the head chef and sous chef in providing catering service to customers and clients Assist the head chef in covering for sous chef when on leave Assist in maintaining an efficient ordering system in accordance with company policy Assist in maintaining an efficient kitchen record system in line with company policy Manage deliveries and stock rooms in line with company policy Control stock; reduce waste and drive sales Complete all records as directed accurately and in timely manner Provide and efficient and friendly service to customers and serve customers in a timely and efficient manner if required Ensure all areas within kitchen control are clean, hygienic and tidy at all times Ensure the safety and security of company and client property and money Comply with all Company and Client policies and procedures, statutory regulations relating to your work place, this will include but not limited to fire; health and safety; hygiene; working safely; CoSHH. Report all complaints and compliments to line manager, taking action where practicable Report any incidents of accident, fire, theft, loss, damage, unfit food or other irregularities to line manager, taking appropriate action where possible If this sounds like you please apply now!

PLEASE READ THE FULL JOB DESCRIPTION BEFORE APPLYING STARTING DATE-SEPTEMBER We are currently hiring for the position of Event Waiter at a prestigious corporate office based in central location. The ideal candidate should have experience in covering 5-star hotel events with corporate clientele. This is a part-time position, and you will be required to work any day between Monday to Friday. As an Event Waiter, you will be responsible for providing excellent service to our corporate guests during events. This includes taking orders, serving food and beverages, and ensuring customer satisfaction. Working in our corporate office will provide you with the opportunity to work in a wonderful environment. Additionally, there is a great chance for the right candidate to secure a permanent position with us. The hourly rate for this position is £17 per hour. If you have the necessary experience and skills, we would love to hear from you. Please apply with your resume and a cover letter highlighting your relevant experience.

Job description ** COMPANY** Orsett Hall is a 4-star hotel and perched on 12 acres of landscaped gardens in the Essex countryside, just 40 minutes outside Central London, and features boutique accommodation, superb dining, elegant function rooms, a gorgeous Chapel and a boutique spa. ** THE ROLE** We are currently looking for an enthusiastic and Experienced Restaurant Manager join our front of house team ** Main Duties:** To take control and responsibility for the smooth and efficient operation of the restaurant, ensuring facilities are maintained to the standards required and the departmental budget & profitability is achieved. To develop and train team to be able to provide superior guest service and maximize revenue. To build business and develop repeat guests, especially from the local community and making the restaurant a ‘first choice’ for a dining experience in the local area. ** KEY OBJECTIVES** Ensure achievement of budgeted profitability of the Restaurant Utilize restaurant staff between all outlets to minimize payroll expenditure and ensure flexibility of the team Ensure all employees receive regular training to update their skills and knowledge and meet their own personal development needs Maximize the service opportunities for guests to ensure return visits ** PRIME RESPONSIBILITIES** ·* Sales & Marketing Participate in guest activities that promote the hotel products and it’s services. To positively approach all sales opportunities to maximize hotel revenue to meet and exceed budgeted targets. To be innovative and come forward with ideas to maximize revenue. To ensure all departmental staff are sales and standards-focused. To develop food and drink packages/promotions to encourage business and build a reputation Work within the departmental budget figures, maximizing revenue and minimizing expenditure Produce departmental forecasts as required and communicate figures to the team to aid their understanding of the business and the importance of their contribution to the business success. Ensuring a system is in place for ordering, delivery, storage, security, distribution and administration of food & beverage items. To be fully aware of and control departmental operating costs in line with forecasted business levels To be fully aware of departmental budgeted and actual payroll costs and manage costs by allocating labour resources in line with forecasted business levels. To control all china and cutlery stocks and levels, ensuring costs are controlled in accordance with hotel procedures. · Customer Care Coach and lead the team in such a manner that our guests receive an exceptional level of service and want to return. The standards of AA Inspection & Rosette needs to be met. Encourage the team to work flexibly, which will develop their knowledge and assist in the event of absence cover, and allow service standards to be maintained. To set up and organize on-going departmental cleaning schedules, check list and handovers. Coach/discipline as necessary To provide Duty Management cover in the hotel, as required. Training & Development To produce a departmental training plan together with L&D Manager, action the training and evaluate to ensure that the training is relevant and achieves the required outcome. To carry out departmental appraisal reviews in a timely and appropriate manner Identify employees with the potential to develop within the hotel, plan a development plan with them to utilize their skills/knowledge and aid in their personal growth. Ensure that the team is constantly improving their product knowledge to maximize revenue and the service provided. To create a team environment which promotes good employee morale and pride in the department and the hotel. To provide continuous recorded training for staff. To communicate with all team members by holding regular briefing sessions and attending hotel meetings when required. Ensure the whole team is aware of liquor legislation and receives food hygiene training relevant to their position To lead and motivate staff in order to encourage and obtain maximum commitment. To control payroll by ensuring the control of overtime, recruitment, casual labour, sickness etc in line with hotel and company standards To review the performance of all your team at least every six months, with regular 1-1s. Co-ordinate the recruitment of staff. To plan the departmental holiday. To ensure that every employee receives induction training before they start their employment and complete all mandatory training prior to their first day in the department. Maintaining Product To produce and update departmental risk assessments and train the team against them. Ensure the assessments are reviewed in the event of an accident occurring. Ensure the team maintain the hotel, collect any litter, remove/report hazards To be fully conversant with the Hotel policy on: Fire & Evacuation, Health & safety policy, Personnel & Training procedures, Security procedures To comply with statutory and legal requirements for fire, health and safety, hygiene, liquor licensing, disability and employment laws and ensure that all members of your team are trained accordingly. To ensure compliance throughout the department and hotel and company operating standards. ** Performance Measurement** For the department to achieve or exceed the budgeted revenue and control expenditure For minimal guest complaints to be received for food, beverage and service issues Specifications To have worked as a restaurant manager or been a strong deputy for a minimum 1 year Hotel background an advantage Standards orientated with an eye for detail Strong team manager, leading a team of 8 - 10 Evidence of cost control and purchasing Knowledge of health & safety and current legislation Communicator with peers and subordinates Influencer at all levels and able to get an employee to buy in to operating practices Good organizer Able to demand results from team members Use of EPOS an advantage Must have own transport to and from work

As a Server, you will be the primary point of contact for our guests, delivering exceptional dining experiences. Your role involves efficiently serving food and beverages while ensuring guest satisfaction. ** Responsibilities:** - Deliver exceptional guest service by efficiently serving food and beverages. - Maintain a comprehensive knowledge of the menu and be prepared to answer guest inquiries. - Adhere to all beverage service regulations and licensing requirements. - Ensure the proper setup and maintenance of the service station. - Accurately process guest orders and deliver items promptly. - Uphold the highest standards of personal hygiene and uniform appearance. - Comply with all hotel safety and security procedures. ** Qualifications** - Proven ability to provide excellent customer service. - Strong interpersonal and communication skills. - Attention to detail and organizational abilities. - Ability to work effectively as part of a team. - Previous experience in the hospitality industry preferred. - Knowledge of food safety and hygiene standards advantageous.

Hello All I am hiring an event floor manager for a period of 4 months - Sept 2024 to December 2024 for a hotel in LUTON Pay - £1500-£2000 pm depending on the experience. Interviews are happening immediately, only apply if you are available for the said period. Thank you for your application. Please find below the job responsibilities. Responsibilities - To control and manage the Meetings and Events Department to ensure the smooth, efficient and problem free organisation of any event including weddings, private dinners, seminars, party nights or product launches. - To ensure all guests receive the highest level of service at all times and that guests receive a willing and courteous service, always promoting the hotel and its image. - To ensure all Meetings and Events suites are correctly serviced by Meetings and Events. - To actively assist in the supervision and preparation of function and banqueting set ups. - To ensure all meeting rooms and function - To manage the smooth and efficient organisation of the Banqueting team responding quickly and effectively to guest expectations and customer needs. - To be an exceptional and professional ambassador for the hotel and the wider Elite group in all your business relationships at all times setting the highest standards of leadership, integrity and commitment - To contribute to the profitable operation of the hotel by maintaining and adhering to allocated budgets by controlling stock, consumables, wastage and pilfering within all areas under their supervision. - To assist and liaise with conference, events and meeting organisers as required during the function with regard to function sheet, room layouts and amendments etc. - To ensure that effective communication occurs between all departments involved in the provision of services to clients and that Meetings and Events staff are trained in the “core values” of the hotel (which emphasise the need to meet and exceed guest expectations). Also, to advise the Meetings and Events Operations Manager of any potential problems during meetings, conferences or weddings. - To ensure good working relationships with colleagues and other departments and to assist the Meetings and Events Operations Manager to assess training needs throughout the department. - To liaise with the Meetings and Events Operations Manager regarding all bookings and be pro active in eliminating all potential problems relating to the day to day business and future business, ensuring customer satisfaction is maximised and opportunities for guaranteeing repeat custom are exploited. - To ensure that all employees work within a safe and secure environment by complying with H&S legislation and liaise closely with the hotel’s appointed health and safety consultants as required. - To be aware of the need to observe Health and Safety at Work and Hygiene regulations, and advise Management of any irregularities. Maintain the highest levels of hygiene and cleanliness within all kitchen areas, both personal and in the working areas. - To ensure that all Meetings and Events equipment complies with Health & Safety standards and that any faults in any such equipment which represent a potential hazard to guests or staff are reported to the Duty Manager or Maintenance Manager immediately. - To ensure Meetings and Events storage areas are only used for the appropriate equipment and are kept clean and tidy. - To carry out fire procedures and regulations as laid down by the hotel.

PLEASE READ THE FULL JOB DESCRIPTION BEFORE APPLYING STARTING DATE-SEPTEMBER We are currently hiring for the position of Event Waiter at a prestigious corporate office based in central location. The ideal candidate should have experience in covering 5-star hotel events with corporate clientele. This is a part-time position, and you will be required to work any day between Monday to Friday. As an Event Waiter, you will be responsible for providing excellent service to our corporate guests during events. This includes taking orders, serving food and beverages, and ensuring customer satisfaction. Working in our corporate office will provide you with the opportunity to work in a wonderful environment. Additionally, there is a great chance for the right candidate to secure a permanent position with us. The hourly rate for this position is £17 per hour. If you have the necessary experience and skills, we would love to hear from you. Please apply with your resume and a cover letter highlighting your relevant experience.

EXPERIENCED RECEPTIONIST REQUIRED FOR A HOTEL IN CHETENHAM NO ACCOMODATION, IF WITHIN COMMUTABLE DISTANCE THEN APPLY We have 3 regular shifts, 7am to 3pm, 10am to 6pm, 3pm to 11pm AND there could be night cover from 11pm to 7am. FLEXIBILITY IS REQUIRED. 40 HRS A WEEK 11.44 PER HOUR DUTIES AND RESPONSIBILITIES Greet and assist all guest as soon as they come in. Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services. Respond to all guest questions and requests, offering a personalised service adapted to each request. Ensure that a high level of customer service is always provided, respecting our quality standards. In coordination with the Front Office Manager, deal with customer complaints. Ensure the good communication and coordination between the hotel's departments (Housekeeping, and F&B). Coordinate security at the front desk in order to maintain a high level of safety for all our guests, goods and material, including key inventory and guest’s belongings. Participate in the management of the hotel’s switchboard, inform customers, and redirect calls. Participate in the management of the hotel's general mailbox by replying and redirecting emails. Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time. Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant. Ensure all equipment of the department is kept clean and in good working condition. ABOUT YOU A Hotel Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow: Social, engaging and motivated. Flexibility to respond quickly and positively to a range of work situations. Be well spoken with excellent communication skills. Knowledge as well as abilities in other languages would be beneficial. Attention to details and customer needs. Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros) Job Type: Full-time

Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors