HEAD OF FITNESS RETREATS OPERATIONS
6 days ago
London
HEAD OF FITNESS RETREATS OPERATIONS LONDON– REMOTE EXCELLENT SALARY PLUS PERFORMANCE BASED BONUS Do you? Have a genuine passion for fitness and wellbeing, thrive in highly organised, fast-moving environments, and enjoy being hands-on when it counts? Are you flexible and excited to travel regularly to resort locations, supporting live operations on the ground? Do you naturally spot risks, gaps or issues before they arise, putting solutions in place to ensure every tour runs seamlessly and delights guests rather than disappoints? If you’re someone who combines calm leadership, sharp operational thinking and exceptional organisation with a love of premium, experience-led travel, this could be the role for you. Sorry - this is not a hotel operations role! Our Customer: We are excited to be recruiting EXCLUSIVELY for a Head of Operations to support an ambitious and fast-growing, experience-led business. Our customer designs and delivers premium retreats in inspiring destinations worldwide, combining wellbeing, adventure and outstanding hospitality. With international growth underway, they are focused on strengthening their operational foundations while protecting the quality of the guest experience. They are seeking a Head of Operations to join the team and help shape the next phase of growth. This role suits someone commercially minded, highly organised and people-focused, who enjoys working in a fast-paced environment. You will balance strategic oversight with hands-on delivery, ensuring operations run smoothly as the business scales. As a Head of Operations, you will benefit from an excellent salary, performance-based bonus, 25 days’ annual leave plus your birthday off, and access to training events and retreats. The role is remote-first, with weekly travel into London, flexible hours to support global collaboration, and frequent international travel, particularly in the first year. Job Description: In this role you will take overall responsibility for the delivery of day-to-day operations across multiple destinations, leading people, partners and processes to ensure consistent, high-quality experiences as the business grows. • Oversee end-to-end operational delivery across all destinations, ensuring smooth and safe execution, • Lead, motivate and develop in-resort teams and operational leadership, maintaining high performance standards, • Plan and manage resourcing, rostering and staffing needs to support peak and live delivery periods, • Support recruitment, onboarding and readiness of in-resort teams in line with operational demand, • Build and manage strong supplier and partner relationships, including contracts and service performance, • Design, implement and refine scalable systems and processes to support growth, • Identify, assess and mitigate operational risks, including crisis and contingency planning, • Drive efficiency, cost control and continuous improvement across operations, • Act as a trusted operational partner to senior leadership, contributing to strategic initiatives, • Remain hands-on when required, particularly during live operations or high-pressure periods Experience Required: • Must have at least 3 years in an operational role within travel, hospitality, events, • Experience working in fast-paced, scaling businesses or start-up environments, • Proven ability to lead international teams and oversee complex, multi-location operations, • Strong track record of designing and embedding scalable operational frameworks, • Hands-on people leader with the ability to motivate, support and develop teams, • Confident moving between strategic planning and day-to-day delivery, • Experience handling incidents, disruptions or crisis situations, • Exposure to premium retreats, events or high-end experience-led brands, • Comfortable collaborating across time zones and managing global stakeholders Benefits and Perks: • Competitive salary, • Remote-first setup with regular London meet-ups, • Flexible working hours, • Frequent travel opportunities across Europe and worldwide, • 25 days’ annual leave plus a birthday day off, • Training events and retreats Click here to apply for this Head of Operations job, which is being recruited by Ambitions Travel Recruitment, a boutique recruitment agency, specialising in global luxury travel, hospitality, lifestyle and events roles, and known for sourcing hard-to-find talent. IMPORTANT • If this role ticks your boxes and you’ve got the relevant experience, then click and apply, • Due to the massive number of applications, we receive, we’re usually only able to reply to candidates whose requirements meet our customers’ needs. We’re super grateful that you take the time to apply, and we will save your CV and be in touch for other suitable roles