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IT Helpdesk Manager • Location: South Wales (Office based), • Salary: £50,000 per annum, • Industry: IT Managed Service Provider, • Position Type: Full-time The Role We are recruiting for a rapidly expanding Managed Service Provider (MSP), who is seeking an experienced and inspiring IT Helpdesk Manager. In this pivotal role, you will lead a dedicated team of IT Specialist Team Leaders and IT Specialist Engineers, ensuring the delivery of high-quality service and support to external business partners. While this is a leadership position and you will not be actively resolving day-to-day helpdesk tickets, having strong, up-to-date technical expertise is essential. A robust foundation in Microsoft 365, networking, and infrastructure is vital for establishing immediate credibility and earning the buy-in of the highly skilled engineers under your leadership. Why This Role Stands Out If you are looking for an environment that actively invests in your professional future, this is it. Our client stands out in the MSP space by offering: • Rapid Progression & New Teams: Due to exceptional business growth, new technical teams are being formed on a regular basis. This continuous expansion creates a wealth of immediate and long-term promotion opportunities., • Fully Funded Professional Qualifications: They don’t just encourage learning; they back it up. The company fully funds your professional exams and crucially provides dedicated, paid time away from the helpdesk to prepare for them., • Instant Access to Management Training: From day one, you will have immediate enrolment into a structured management training program. This bespoke development path is utilised by all managers and senior executives across the business, serving as a testament to their genuine commitment to investing in their staff. Key Responsibilities Reporting directly to the Head of Service, your core focus will cover: • Leadership & Culture: Lead and inspire a team of IT professionals, actively fostering a collaborative, supportive environment where team morale and a positive workplace culture are paramount., • Team Development: Mentor Team Leaders to effectively manage day-to-day operations, deliver constructive feedback, and provide ongoing coaching. Develop and implement structured training programmes to support continuous professional development., • Partner Collaboration: Champion a partner-centric approach to service delivery, ensuring exceptional customer satisfaction. Work closely with partners to understand their business goals and provide strategic technical guidance., • Technical Credibility: Serve as a knowledgeable technical sounding board for the team. Ensure the correct resources, tools, and talent are aligned to provide world-class service without needing to be on the tools yourself., • Performance & Reporting: Establish clear KPIs and performance metrics to monitor team success, regularly presenting data-driven insights to the director and executive management teams., • Innovation: Stay ahead of industry trends and emerging technologies, making proactive recommendations for service enhancements. What We Are Looking For The ideal candidate will bring a blend of leadership acumen, a commercial mindset, and a strong technical background: • Experience: A solid ICT background ideally within an MSP environment, however In House Helpdesk management is also fine. What is important is a proven experience leading and managing technical teams., • Technical Foundation: Up-to-date knowledge and a strong base of technical support experience within Microsoft 365, networking, infrastructure, virtualisation, SharePoint, Azure, backup solutions, and security firewalls., • Soft Skills: A positive, can-do attitude, a naturally supportive leadership style, and exceptional verbal and written communication skills that command respect from technical peers., • Operations: Experience working with CRMs and comprehensive IT documentation solutions., • Commercial Awareness: Comfortable with business operations, including cost analysis and budget preparation., • Requirements: A full UK driving licence Benefits & Rewards Our client believes in rewarding hard work with an excellent benefits package designed to support your life inside and outside of work: • Equity: Inclusion in a Senior EMI Share Equity Scheme., • Work-Life Balance: Your birthday off, plus additional paid days off for major life milestones (e.g., weddings, moving house, a child's first day at school, or religious holidays)., • Giving Back: A dedicated "Give Back Day" annually to support a charity of your choice., • Perks & Socials: Access to Perkbox (discounts on gym memberships, shopping, etc.), regular social events, and team-building opportunities., • Growth: Structured pathways for ongoing professional development, fully-funded exams, study time, and immediate entry into the internal management training academy

Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: £35,000 - £45,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a 'Wow!' About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team Provide excellent customer service by communicating effectively and professionally with our partners Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching Coach Team Leaders to take ownership of partner queries to deliver world class service Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Senior EMI Share Equity Scheme - own a slice of the 'Purple Pie.' Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role. TPBN1_UKTJ

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A rewarding opportunity has arisen for an experienced Front of House Manager to oversee a busy catering operation at an activity centre for young children and adults. Role - Front of House Manager Education Activity Centre.

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Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.Here, we believe in you and what you bring to the table.There are many opportunities for development and advancement.Every gesture, every s

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Elizabeth Saunders Nursery School.Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Full-time | 40 hours per week (45 days).At Elizabeth Saunders Nursery School, we are proud to be a family-run group of small place nurserieswh

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As Spa Duty Manager, you will play a central role in shaping the guest experience from the moment the spa opens its doors.

At Soho House, the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho

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Assistant Back of House Manager.

TheAssistant Back of House Manageris entrusted with leading a team to ensure the heart of house area is tidy and free of hazards while maintaining a sufficient supply of stewarding stock items to run all Food & Beverage outlets efficiently. We are currently looking for anAssistant Back of House Mana

Area Sales Manager Air Handling Units. Job Title: Area Sales Manager Air Handling Units.

UCS Active wishes to appoint a Front of House / Admin Assistant (Duty Manager) as a key member of the Enterprise Office. Being a Duty manager / Front of house receptionist of the club when needed. To provide front of house receptionist duties, as well as day to day support for the senior management

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The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 52-week non-sessional post i.To assist in the provision of a high quality cleaning service within Council buildings.Please download the Job Outline/Pers

It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level. We are also keen to decrease occupational segregation and so encourage women to apply for managerial p

It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level. We are also keen to decrease occupational segregation and so encourage women to apply for managerial p

Maintain high standards of housekeeping and back-of-house organisation. As an Assistant Store Manager, you will be a visible and credible leader within the store, acting as a role model for the team while creating an environment where both customers and colleagues feel inspired and engaged. We are l

As an Assistant Store Manager at Vision Express, you'll support the Store Manager in overseeing the daily operations of the Cheshunt Tesco store. You'll play a key role in supporting the Store Manager by taking ownership, leading with initiative, and bringing energy and personality to the store. Alo

This role will suit an experienced Assistant Manager who is confident, commercially aware, and passionate about leading and supporting a team. You will play a key part in the day-to-day running of the practice, supporting the Practice Manager, motivating the team, and helping to drive performance wh

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