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Job Title: Senior Azure SaaS Reliability & Support Engineer Department: Service Delivery Location : Kingston Upon Thames / Hybrid Country: UK Level: Individual Contributor Reports To: Head of Customer support Contract Type: Permanent Contracted Hours/Days: 37.5 hours / 5 days About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our commitment to safety, innovation and change. Rooted in the UK, we've become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. With an influence now spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose We operate hundreds of Single Tenant (ST) and Multi Tenant (MT) deployments for customers across Azure, each with their own servers, database, and storage. This role exists to keep every deployment healthy, performant, and reliable — resolving customer-specific issues, ensuring fleet-wide uptime, and building automation to prevent problems before they happen. You will be the bridge between support, engineering, and cloud operations: • Investigating and fixing complex application and infrastructure issues., • Monitoring capacity, performance, and error budgets across all deployments., • Designing automation and tooling to improve reliability and reduce manual work. Your Responsibilities and Tasks 1. Environment Health & Incident Response • Monitor ST and MT environments for server performance, response times, error rates, and application health., • Detect and resolve database issues, stalled file processing, or misplaced storage objects., • Use Azure diagnostics and telemetry to troubleshoot and resolve complex incidents., • Provide third-line support for escalated customer cases, collaborating with development for code-level fixes. 2. Reliability Engineering (Fleet Level) • Maintain uptime, performance, and scalability across all ST and MT deployments., • Define and track service-level objectives (SLOs) and error budgets for different environment types., • Perform capacity planning for servers, databases, and storage, scaling resources before issues occur., • Identify systemic patterns causing downtime and implement fixes at scale. 3. Automation & Tooling • Build scripts and automation (PowerShell, C#, Azure Functions, Logic Apps) to detect and remediate common application or infrastructure issues., • Automate environment health checks and reporting., • Develop self-healing routines for recurring problems. 4. Monitoring & Reporting • Implement and maintain Azure Monitor / Application Insights / Log Analytics dashboards for:, • Environment uptime & performance, • SLA compliance & error budget tracking, • Incident trends and recurring issue analysis, • Provide regular reliability reports and improvement recommendations to stakeholders. 5. Continuous Improvement & Knowledge Sharing • Feed recurring issues and systemic risks into the continuous improvement programme., • Contribute to post-incident reviews with actionable follow-ups., • Maintain troubleshooting guides and technical runbooks for common issues. Success Measures (KPIs) • Uptime: ≥ target SLO % for ST and MT environments., • Error Budget Burn Rate: Maintain within agreed thresholds., • Incident Metrics:, • Reduce MTTR for P1/P2 incidents., • Reduce recurrence rate of common issues., • Automation Impact:, • Number of recurring issues automated/self-healed., • Hours saved through automation vs manual intervention., • Customer Impact:, • Reduced escalations from L1/L2 support., • Improved customer satisfaction for technical cases. Your Qualifications, Technical Skills and Experience Essential Technical Skills • 3+ years in third-line support, SRE, or cloud operations for enterprise SaaS., • Proven track record in incident resolution and root cause analysis., • Experience working with both multi-tenant and single-tenant cloud architectures., • Strong background in supporting C# / .NET Core / MVC web applications with SQL Server backends and Azure Blob Storage., • Advanced Azure diagnostics (Application Insights, Log Analytics, Kusto Query Language)., • Proficient in SQL for investigation and remediation., • Scripting and automation skills in PowerShell and/or C#., • Understanding of Azure components: App Services, VMs, SQL DB, Blob Storage, scaling strategies., • Experience in capacity planning, SLOs, and error budget management, • Azure Monitor, Application Insights, Log Analytics, Azure Data Explorer (KQL), Azure Functions, Logic Apps, PowerShell, C#, SQL Server Management Studio, Azure Storage Explorer, Power BI (for reporting). Desirable Your Personal Skills and Attributes • Exceptional problem-solving skills with strong attention to detail., • Ability to clearly document findings and communicate with technical and non-technical audiences., • Calm under pressure during high-priority incidents., • Collaborative mindset, working closely with support, dev, and ops teams This job description is not intended to be an exhaustive list of duties and responsibilities. You may be expected to perform different tasks as the needs of the business and your role evolve. Your job description will be reviewed and updated accordingly. Working at Reveal Joining Reveal Media isn't just about taking on a job—it's about being part of a family that champions change. We combine our passion for innovation with a genuine desire to make the world safer. Here, every challenge becomes an exciting project, every solution a collective win. Surrounded by a diverse, forward-thinking team, you’ll experience a culture where ideas flourish, growth is nurtured, and every day is an opportunity to make a real difference. And with an array of benefits tailored to your wellbeing and development, we ensure that while you're taking care of our mission, we're taking care of you. Your Benefits • Private Medical Insurance: Your health matters, and we've got you covered., • Birthday Off: Celebrate your day your way – it’s on us., • Holiday Purchase: Need more downtime? Purchase up to an additional 5 days of holiday., • Employee Assistance Programme: Confidential 24/7 helpline and support for you and your immediate family., • Time for You: We value your personal time. That’s why we aim to finish work at 2pm on Fridays., • Better Working: We embrace hybrid working and, where it is operationally practicable, we support employees splitting their working time between the office and home., • Pension: Plan for tomorrow with our pension scheme via NEST. Our Green Initiatives Our commitment to a greener future isn’t just words – we take it seriously. As a result, we have set ourselves the ambitious goal of reducing our energy, carbon, and waste footprint to zero. We continuously review our operations against our sustainability goals and all our company cars are electric. We believe in investing in companies working towards a cleaner and greener future and we also reward any employee who uses or switches to using green energy …… because every step, big or small, contributes to significant change.

Trainee Cyber Security Course Programme Job Guarantee Included Complete online training designed to take you from zero experience to your first Cyber Security role. Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Flexible financing options available, with payment plans starting from as low as 142 per month. The Programme Complete this 8-10 week online training with just 2 hours per day of study time. You will learn industry-recognised methodologies, network security, threat detection, vulnerability management, and incident response, while building practical experience with Live Labs. The programme includes earning CompTIA certifications (A+, Network+, Security+) recognised by UK employers, expert tutor support throughout your studies, dedicated job placement support with CV rewrite, interview preparation, and access to exclusive job opportunities. The Outcome 93% of graduates secure cyber security roles within 3 months. Starting salaries: 28,000 38,000+ Who This Is For The programme is completely beginner-friendly, so no experience is needed. Career changers are welcome, and you can study at your own pace. *This programme is available to UK-based learners only. Ready to start earning in Cyber Security? Limited spaces available. Apply now for the next available cohort.

Trainee Cyber Security Course Programme Job Guarantee Included Complete online training designed to take you from zero experience to your first Cyber Security role. Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Flexible financing options available, with payment plans starting from as low as 142 per month. The Programme Complete this 8-10 week online training with just 2 hours per day of study time. You will learn industry-recognised methodologies, network security, threat detection, vulnerability management, and incident response, while building practical experience with Live Labs. The programme includes earning CompTIA certifications (A+, Network+, Security+) recognised by UK employers, expert tutor support throughout your studies, dedicated job placement support with CV rewrite, interview preparation, and access to exclusive job opportunities. The Outcome 93% of graduates secure cyber security roles within 3 months. Starting salaries: 28,000 38,000+ Who This Is For The programme is completely beginner-friendly, so no experience is needed. Career changers are welcome, and you can study at your own pace. *This programme is available to UK-based learners only. Ready to start earning in Cyber Security? Limited spaces available. Apply now for the next available cohort.

Trainee Cyber Security Course Programme Job Guarantee Included Complete online training designed to take you from zero experience to your first Cyber Security role. Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Flexible financing options available, with payment plans starting from as low as 142 per month. The Programme Complete this 8-10 week online training with just 2 hours per day of study time. You will learn industry-recognised methodologies, network security, threat detection, vulnerability management, and incident response, while building practical experience with Live Labs. The programme includes earning CompTIA certifications (A+, Network+, Security+) recognised by UK employers, expert tutor support throughout your studies, dedicated job placement support with CV rewrite, interview preparation, and access to exclusive job opportunities. The Outcome 93% of graduates secure cyber security roles within 3 months. Starting salaries: 28,000 38,000+ Who This Is For The programme is completely beginner-friendly, so no experience is needed. Career changers are welcome, and you can study at your own pace. *This programme is available to UK-based learners only. Ready to start earning in Cyber Security? Limited spaces available. Apply now for the next available cohort.

Trainee Cyber Security Course Programme Job Guarantee Included. Complete online training designed to take you from zero experience to your first Cyber Security role. You will learn industry-recognised methodologies, network security, threat detection, vulnerability management, and incident response

Trainee Cyber Security Course Programme Job Guarantee Included. Complete online training designed to take you from zero experience to your first Cyber Security role. You will learn industry-recognised methodologies, network security, threat detection, vulnerability management, and incident response

Trainee Cyber Security Course Programme Job Guarantee Included Complete online training designed to take you from zero experience to your first Cyber Security role. Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Flexible financing options available, with payment plans starting from as low as 142 per month. The Programme Complete this 8-10 week online training with just 2 hours per day of study time. You will learn industry-recognised methodologies, network security, threat detection, vulnerability management, and incident response, while building practical experience with Live Labs. The programme includes earning CompTIA certifications (A+, Network+, Security+) recognised by UK employers, expert tutor support throughout your studies, dedicated job placement support with CV rewrite, interview preparation, and access to exclusive job opportunities. The Outcome 93% of graduates secure cyber security roles within 3 months. Starting salaries: 28,000 38,000+ Who This Is For The programme is completely beginner-friendly, so no experience is needed. Career changers are welcome, and you can study at your own pace. *This programme is available to UK-based learners only. Ready to start earning in Cyber Security? Limited spaces available. Apply now for the next available cohort.

Perform incident response for on-premises and cloud infrastructures, identifying root causes and containment strategies. DFIR Consultant | Digital Forensics & Incident Response. DFIR Consultant (Digital Forensics and Incident Response).

Leading Consultancy continues to expand its EMEA presence and seek an Associate Director to join.As an Associate Director, you’ll lead technical investigations involving cybersecurity breaches, digital forensics, and eDiscovery.Your work will span both hands-on investigation and strategic leadersh

Experience with incident response frameworks and ITIL ticketing systems (e. Contribute to periodic reporting on incident trends and metrics. Monitor, triage, and respond to security alerts and incidents from various tools.

Leading Consultancy continues to expand its EMEA presence and seek an Associate Director to join.As an Associate Director, you’ll lead technical investigations involving cybersecurity breaches, digital forensics, and eDiscovery.Your work will span both hands-on investigation and strategic leadersh

This is a Player Manager position, someone that is able to speak to the customer and keep them updated on the progress of an escalated incident but also someone that comes from a technical Incident response and Forensics background. Lead and coordinate high-severity incident response engagements, ac

This pivotal role will be responsible for leading our Tier 3 Security and Incident Response Analysts, overseeing advanced incident response activities, driving proactive threat hunting initiatives, and providing strategic direction for the Cyber Threat Intelligence (CTI) capability. You will play a

A Cyber Insurance Startup/Scaleup in London who are challenging the status quo when it comes to traditional insurance broking are looking to grow their team with Senior Consultants that have impressive Incident Response experience.

Drive and improve continuous monitoring and incident response, serving as a senior resource in our SOC and Incident Response processes. DGH Recruitment are currently recruiting on behalf of a leading client in the Professional Services industry who require a Senior SOC & Incident Response Engineer t

A Cyber Insurance Startup/Scaleup in London who are challenging the status quo when it comes to traditional insurance broking are looking to grow their team with Senior Consultants that have impressive Incident Response experience.

Collaborate with technical experts to deliver integrated incident response solutions. You are a qualified solicitor (6+ years PQE) with a keen interest in cyber incident response. As a Senior Solicitor, you will play a pivotal role in leading and evolving our cyber legal services, particularly in in

Keep production healthy: Monitor, troubleshoot, and resolve incidents across services and infrastructure; reduce MTTR and prevent recurrences through high-quality post-incident actions. On-call experience: Demonstrated participation in a production on-call rota, effective incident communication, and

Experience with incident response frameworks and ITIL ticketing systems (e. Document incidents, investigation steps, and resolutions in accordance with internal processes. Participate in continuous improvement initiatives to enhance detection and response capabilities.

Background in product security / red teaming / penetration testing / threat modeling, combined with incident detection and response experience. The Security Team is responsible for providing key security capabilities covering application, cloud and enterprise security, incident response, detection a

Proven experience in a SOC Level 2 or Level 3 role, with demonstrable expertise in incident response and advanced threat hunting. Incident Response (CSIRT) / SOC Level 3 Analyst. My client is seeking an experienced Incident Response (CSIRT) / Security Operations Centre (SOC) Level 3 Analyst to join

Engage on behalf of CYPFER in incident response tasks, interacting with various insurance partners, legal counsel, incident response units, client executives, and technical teams. Maintain current knowledge of information security, incident response techniques, emerging threats, and tools. We're see

Senior Product Manager - Managed Detection and Incident Response (m/f/x). Managed Detection and Response (MDR). MDR, Endpoint Detection & Response (EDR).

Support and maintain communication with Computer Security Incident Response Team (CSIRT) extended team members ensuring timely communication to all stakeholders regarding incident response activities. Provide 7/24/365 support for security incidents impacting mission critical business and IT infrastr

Experience with incident response frameworks and ITIL ticketing systems (e. Perform initial investigation and escalation of suspicious activity or confirmed incidents. Document incidents, investigation steps, and resolutions in accordance with internal processes.

We will prioritise candidates with demonstrable digital forensics and incident response (‘DFIR’) experience, especially those that have worked in an incident handling capacity before. The cyber sector is always evolving, and our Advisory , Testing , Incident Response and Forensics practices are

Leading Consultancy continues to expand its EMEA presence and seek an Associate Director to join.As an Associate Director, you’ll lead technical investigations involving cybersecurity breaches, digital forensics, and eDiscovery.Your work will span both hands-on investigation and strategic leadersh

Apply a threat modeling centric approach to incident detection and response. Background in product security / red teaming / penetration testing / threat modeling, combined with incident detection and response experience. The Security Team is responsible for providing key security capabilities coveri

We are both reactive and proactive, leading security investigations, incident response support and response resolution, through to cyber threat analysis and detection and response engineering. Lead security incident response in our 24/7 global rotation, managing incidents from detection through cont

Associate Director – Digital Forensics and Incident Response.

Global Cyber Incident Response (GCIR) establishes the structure by which the Deloitte network responds to cybersecurity incidents as a cohesive global response team. Experience performing cyber incident response and reverse engineering in large enterprise environments. The ideal candidate will have

Referrals increase your chances of interviewing at Response Informatics by 2x. Get notified about new Major Incident Manager jobs in. This range is provided by Response Informatics.

Support the team in the Incident Response Lifecycle (readiness, training, response, command, post‑mortem). Security Operations Center (SOC) or similar environment, with a focus on incident response, threat investigations or detection development.

We’re expanding our Incident Response team and looking for a Incident Response Analyst to join us in tackling some of the most challenging cybersecurity threats. Conducting initial incident assessments and contribute to Incident Response management. Participate in live Incident Response operations

The team is hiring an Incident Response Consultant to investigate security incidents, contain breaches, and provide expert guidance on remediation. Join client briefings and help coordinate incident response activities. Support detection, triage, and response efforts for security incidents.

Senior Product Manager – Managed Detection and Incident Response (m/f/x). Managed Detection and Response (MDR). MDR, Endpoint Detection & Response (EDR).

When not responding to breaches, you will conduct enterprise threat hunting, help clients develop incident response plans, facilitate tabletop and purple team exercises as well as provide other strategic security services related to incident response. In this role you will have demonstrated skills i

This is a Player Manager position, someone that is able to speak to the customer and keep them updated on the progress of an escalated incident but also someone that comes from a technical Incident response and Forensics background. Lead and coordinate high-severity incident response engagements, ac

SOC, you will fit into a global team providing 24/7 monitoring and Incident Response, acting as the frontline for attacks against the firms' infrastructure.

Security Incident Response and Detection & Response Engineering in a large, regulated organization. Conduct security investigations and lead security incident response in a cross-functional environment and drive incident resolution. Develop Incident Response initiatives that improve our capabilities

SOC, you will fit into a global team providing 24/7 monitoring and Incident Response, acting as the frontline for attacks against the firms' infrastructure.

A Cyber Insurance Startup/Scaleup in London who are challenging the status quo when it comes to traditional insurance broking are looking to grow their team with Senior Consultants that have impressive Incident Response experience.

The Discovery and Data Insights department is the hub of all technical consulting and you will provide digital forensics and incident response solutions for matters which involve cyber response investigations, digital forensic investigations, eDiscovery and data analytics. We now have an exciting op

This is a technical incident response role whose primary focus will be on data scoping and collection, investigation of the root cause, scope and data impact of a cyber incident and the verbal and written reporting of findings to respective insured/clients. At CFC Response you will be part of a uniq

Designing end-to-end incident response processes, roles, and escalation paths. Cyber Security Incident Response (CSIRT) Manager. Cyber Incident Response Team (CIRT) Manager.

A Cyber Insurance Startup/Scaleup in London who are challenging the status quo when it comes to traditional insurance broking are looking to grow their team with Senior Consultants that have impressive Incident Response experience.

Security Analyst, Incident Response Responsibilities. Improve the effectiveness and efficiency of the Security Operations and Incident Response team including development and refinement of processes and technical capabilities. Security Operations Center, Incident Response, or relevant investigative

This pivotal role will be responsible for leading our Tier 3 Security and Incident Response Analysts, overseeing advanced incident response activities, driving proactive threat hunting initiatives, and providing strategic direction for the Cyber Threat Intelligence (CTI) capability. You will play a