1000+ Best incident response Jobs in London (October 2026)

Honest Greens

Head Barista – HONEST GREENS At Honest Greens 🌱 we are an innovative, passionate and expanding restaurant brand, with a very clear mission: to improve society through real food. We do things differently in our industry, embracing — and creating — new trends and technologies that allow us to make healthy food accessible, convenient, and incredibly delicious. We believe this will help people in our communities live longer, happier, and more sustainably. In the coming years, we will expand our gastronomic, geographic, and digital footprint so that our customers can interact with our brand wherever they are. This is a unique opportunity to join us on our journey as we build our product and scale globally. We are looking for a Head Barista to lead our coffee experience within Honest Greens. You'll be responsible for ensuring excellence in every drink, leading the team of baristas, and ensuring an exceptional customer experience every time. This role combines passion for specialty coffee, team leadership, and a strong service orientation. We want people who lead by example, with a problem-solving mindset and a commitment to quality. Your responsibilities will include... -Lead the daily operations of the coffee area, ensuring quality, efficiency and compliance with standards. -Guarantee an excellent customer experience, resolving incidents and promoting the suggested sale. -Train, motivate and supervise the team of baristas, promoting a positive work environment. -Manage stock, orders and inventories, ensuring cost control and waste minimisation. -Ensure the correct operation and maintenance of equipment. -Supervise cleaning, organization and compliance with hygiene standards. -To act as a reference in product knowledge and specialty coffee. -Coordinate with other teams and communicate operational incidents effectively. Requirements -Previous experience as a senior barista or Head Barista. -Knowledge of specialty coffee and extraction techniques. -Experience leading teams in dynamic environments. -Organizational and problem-solving skills. -Excellent communication skills.

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Swiss Butter - Holborn

South Kensington, London

Summary of Position The Restaurant Manager owns the total store operating result: P&L, guest experience, people, food safety, standards and compliance. The RM plans the trading day, makes the final T-15 readiness decision, commands through the parallel ARM/Shift Leader/Kitchen Manager structure, owns store-level escalations and ensures truthful commercial, people and operating evidence. Key Performance Areas (KPAs) • Trading-Day Plan & Store Readiness, • Live Store Command & Guest Outcome, • P&L, Cost & Cash Control, • Food Safety, Compliance & Risk, • People, Certification & Succession, • Close, Data & Reporting Duties & Responsibilities Trading-Day Plan & Store Readiness • Read operating data and known conditions, set the day's priorities and run the T-60 briefing., • Make the T-15 GO / NO-GO readiness decision using the approved store-operating standard. Live Store Command & Guest Outcome • Command the store through parallel Shift Leader, ARM and Kitchen Manager ownership, intervening on escalation without collapsing role accountability., • Own the guest-experience outcome and final escalation/recovery decisions within published authority., • Lead high-severity or multi-playbook incidents and interface with Area Manager/Country Head/platform functions as required. P&L, Cost & Cash Control • Control daily commercial/financial signals, labour, food and controllable-cost actions, void/discount authority and cash reconciliation., • Where food-cost variance exceeds 2% of theoretical under the current operating standard, require root-cause action and log it by end of day., • Independently reconcile the Shift Leader's end-of-day cash count the next morning. Food Safety, Compliance & Risk • Verify food-safety, allergen, legal/compliance and safe-to-operate corrective action; do not author functional standards outside RM authority. People, Certification & Succession • Own store people deployment, scheduling discipline, performance follow-up, development and succession execution., • Ensure only appropriately certified people are assigned to roles/stations under the current approved control., • Issue final certifications for designated store roles only where the Academy assigns RM as certifier. Close, Data & Reporting • Verify store close and next-morning controls, explicitly carrying forward unresolved issues., • Complete DOL/dashboard/daily-log narrative, exception escalation and operating-data evidence truthfully and on time. Additional Responsibilities & Reporting • Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) • T-60 briefing and T-15 GO / NO-GO readiness decision are completed to standard., • Store P&L, labour, food cost and controllable-cost actions are actively managed against approved targets., • Food-cost variance above 2% of theoretical triggers root-cause action and end-of-day logging under the current standard., • Shift Leader cash count receives independent RM next-morning reconciliation., • Only appropriately certified employees are independently assigned to roles/stations., • DOL, daily log, close, compliance and escalation evidence is complete and truthful. Qualifications • For internal progression, hold current ARM certification and complete the Restaurant Manager Development Plan; external appointments must satisfy People OS hiring rules and equivalent operating experience., • Strong whole-store knowledge across FOH, BOH, P&L, labour/food cost, guest recovery, food safety and people leadership., • Ability to lead through role owners rather than personally absorbing every operating task., • Complete current Restaurant Manager certification before independent store accountability. Core Competencies • Strategic Operational Leadership - Turns strategy and standards into disciplined operating execution., • Financial Acumen - Reads P&L and operating signals and converts variance into action., • Leadership & Succession - Builds accountable leaders and sufficient successor capacity., • Decision Making & Judgment - Acts within authority, escalates correctly and preserves governance., • Cross-Functional Collaboration - Works effectively with I MANAGE platform functions while preserving ownership boundaries., • Data & Evidence Discipline - Uses verified information, protects system truth and reports exceptions clearly. Technical Skills Advanced working knowledge of store P&L, forecasting/deployment, POS/IMS/dashboard controls, food safety, playbook command and people/succession systems. Current Restaurant Manager certification is required before independent store accountability. Where It Leads Restaurant Manager (you are here) > Area Manager (next) > Operations Manager > Senior Operations Manager proving assignment > Operations Director To earn Area Manager: • Assignment Policy: Complete at least two years as a Restaurant Manager before permanent promotion unless an approved People OS exception applies; complete the one-year Area Manager Development Plan including at least one store opening run A-to-Z., • Swiss Butter Academy: Maintain current Restaurant Manager certification and complete Area Manager learning, field evidence and certification before independent AM duty., • Performance: Meet the published People OS promotion performance gate for the relevant cycle., • Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved., • Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart., • Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

Oak Care Home Ltd is seeking reliable, caring and professional Support Workers to join its supported accommodation services for young people aged 16–18. The role involves helping young people develop the skills, confidence and independence needed for adulthood and independent living. Key responsibilities • Provide practical and emotional support., • Help young people develop independent living skills, including cooking, cleaning, budgeting, shopping and managing appointments., • Complete welfare checks and maintain appropriate communication., • Deliver planned keywork sessions in line with individual support plans., • Support education, employment, training and college attendance., • Help young people access healthcare, benefits and other professional services where required., • Promote positive routines, healthy lifestyles, appropriate behaviour and community participation., • Support young people to understand boundaries, responsibilities and house expectations., • Safeguard young people and respond appropriately to concerns, incidents and disclosures., • Follow risk assessments, support plans, safety plans, safeguarding procedures and regulatory requirements., • Complete accurate daily records, incident reports and keywork documentation., • Work collaboratively with social workers, personal advisers, education providers and other professionals., • Maintain professional boundaries and help keep the accommodation safe, clean and appropriately maintained. About you You should be caring, patient, approachable and reliable, with the ability to work effectively as part of a team. You will need to communicate clearly, remain calm in challenging situations, set appropriate professional boundaries and complete accurate written records. Flexibility is required to work evenings, weekends, bank holidays and sleep-in shifts where necessary. Essential requirements • The legal right to work in the UK., • Willingness to complete an Enhanced DBS check, including the appropriate barred-list check where applicable., • Satisfactory references and a full employment history., • An understanding of safeguarding young people., • Good written and verbal communication skills., • Basic IT skills for recording and reporting. Desirable experience and qualifications • Experience working with young people, care leavers or vulnerable adults., • Experience in supported accommodation, residential care, youth work or social care., • A Level 3 qualification in Children and Young People, Health and Social Care, or a related subject., • Knowledge of safeguarding, contextual safeguarding, exploitation and trauma-informed practice., • Experience completing keywork sessions, risk assessments and support plans., • A full UK driving licence. What is offered • Comprehensive induction and ongoing training., • Professional development and support towards relevant qualifications., • Regular supervision and support., • Opportunities for career progression., • A supportive and professional working environment., • The opportunity to make a meaningful difference in the lives of young people. All appointments are subject to safer recruitment procedures, including satisfactory references, identity and right-to-work checks, employment history checks and an appropriate Enhanced DBS check. To apply, please submit your CV together with a brief statement explaining your relevant experience and why you would like to work with young people in supported accommodation.

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kiddiecornerchildcare pvt ltd

Role Overview & Purpose • Job Title: Childminding Assistant, • Responsible To: The registered childminder, • Purpose of the Role: To support the lead childminder in delivering high-quality care, implementing the Early Years Foundation Stage (EYFS) framework, and maintaining a secure, clean, and organized home-based childcare environment. [1, 3] Key Responsibilities & Duties • Childcare and Supervision: Assist with daily routines, including welcoming children, engaging in play-based learning, and supervising indoor and outdoor activities. [2], • Personal Care: Help with feeding, preparing nutritious snacks/meals, changing nappies, and managing toilet training where applicable. [4], • Outings and School Runs: Accompany the childminder on local walks, park visits, and school/nursery pick-ups and drop-offs., • Environment Maintenance: Keep play areas, equipment, and dining spaces clean, tidy, and compliant with health and safety standards. [5], • Documentation and Communication: Assist in recording daily activities, observations, and incident logs (such as minor bumps or accidents) while maintaining strict confidentiality. [4, 5] Essential Requirements & Qualifications • Safeguarding & Welfare: A solid understanding of child protection policies and willingness to undergo required safeguarding training., • DBS Check: An Enhanced DBS check with barred lists, registered on the update service., • First Aid: A valid 12-hour Paediatric First Aid certificate (mandatory if left in sole charge of children for short periods)., • Personal Attributes: Patience, reliability, physical fitness for active outdoor play, and a warm, positive attitude.

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AeroSpa

Beauty Therapist and Account Manager

Job Description: Salon Manager Company: AeroSpa (Airport Wellness & Beauty)London City Airport Reports to: Director Job Type: Full-time 30-37.5 hours - depening on preference About AeroSpa AeroSpa is a premium spa brand operating across UK airport terminals, offering travellers a moment of calm before they fly. Our services follow the AeroSpa journey — Relax, Refresh, Recover, Continue the Journey — delivered with a level of professionalism and warmth that reflects our brand. Role Purpose The Salon Manager is responsible for the day-to-day running of the salon, ensuring a seamless, high-quality guest experience, a motivated and well-presented team, tightly controlled stock, and strong footfall conversion from the departure lounge. This is a hands-on role: the Manager is expected to work on the treatment floor themselves as well as lead the team. Key Responsibilities Salon Operations • Oversee the day-to-day running of the salon, including rotas, opening/closing procedures, and health & safety compliance, • Ensure the salon consistently meets AeroSpa's brand and service standards, • Manage bookings, walk-ins, and treatment scheduling to maximise chair/table utilisation during peak departure times, • Report performance, incidents, and issues to the Director as required Stock Management • Order, receive, and manage stock levels for retail and treatment products, • Conduct regular stock takes and minimise waste, loss, and overstocking, • Maintain accurate stock records and flag reordering needs in good time, • Ensure products are displayed and rotated in line with brand guidelines Team Leadership & Motivation • Lead, motivate, and coach a team of therapists and front-of-house staff, • Run team briefings and on-the-day guidance to keep the team engaged, especially during high-pressure travel periods, • Foster a positive, professional team culture Promotion • Actively promote AeroSpa services and treatments to passengers in the departure lounge to drive walk-in bookings, • Represent the AeroSpa brand confidently when engaging with passengers and airport stakeholders Treatments • Deliver treatments personally as part of the working week, including:, • Manicures & pedicures / nail services, • Threading, • Massage, • Maintain full competency and up-to-date qualifications across the above treatments, • Uphold hygiene, safety, and hospitality standards on every treatment delivered Skills & Experience Required • Proven experience in a salon/spa management or senior therapist role is preferred, • Qualified and experienced in nail services, threading, and massage is preferred, • Strong leadership and people management skills, • Confident, outgoing communication style — comfortable approaching and engaging passengers, • Ability to work flexibly, including early mornings, evenings, weekends, and bank holidays in line with flight schedules, • NVQ Level 3 (or equivalent) in Beauty Therapy preferred; candidates with a minimum of 3 years' salon experience will also be considered Personal Attributes • Calm under pressure, especially during busy travel periods, • Highly organised with strong attention to detail, • A natural motivator who leads by example, • Sales-driven with a genuine passion for guest experience Salary £35,000 – £40,000 per annum depending on experience

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Hope & Noble

Residential Support Worker

Residential Support Worker – Children’s Residential Home Make a Real Difference Every Day Are you passionate about helping children and young people feel safe, valued and empowered to reach their potential? Join our dedicated team as a Residential Support Worker and become a positive, consistent and inspiring presence in the lives of the children we support. This is more than a job—it is an opportunity to build meaningful relationships, create lasting memories and help young people develop the confidence, resilience and life skills they need to thrive. Role Overview As a Residential Support Worker, you will provide warm, compassionate and child-centred care within a safe, nurturing and supportive home environment. You will play an important role in helping children and young people feel secure, understood and encouraged. You must be able to engage young people positively and confidently, building genuine relationships through conversation, shared activities, encouragement and trust. Whether supporting a young person through a difficult day, celebrating their achievements or helping them try something new, your approach will make a lasting difference. We are looking for someone who is caring, energetic, resilient and reliable, with the ability to remain calm and positive when faced with challenging situations. You will work proactively as part of a team and help create a home where every child feels listened to, respected and supported. Key Responsibilities • Provide high-quality, trauma-informed care that reflects each child’s individual needs, wishes, risks and care plan., • Engage young people in a positive, respectful and meaningful way, encouraging participation, communication and trust., • Build safe, trusting and professional relationships with children and young people., • Support children with daily routines, including personal care where required, meal preparation, household tasks and maintaining a welcoming home environment., • Encourage children to develop independence, confidence, resilience and practical life skills., • Plan and take part in engaging activities, hobbies, key-work sessions, outings and community experiences that reflect young people’s interests., • Motivate young people to participate in education, training, employment, health appointments and other professional services., • Celebrate progress, recognise achievements and help young people identify and build on their strengths., • Contribute to the development, implementation and review of care plans, placement plans, risk assessments and individual support strategies., • Promote positive behaviour through calm, consistent, restorative and relationship-based approaches., • Respond appropriately to safeguarding concerns, incidents, missing episodes and emergencies, following organisational procedures., • Maintain professional boundaries while providing warm, consistent and responsive care., • Complete clear, accurate and timely records, including daily logs, incident reports, key-work records and progress updates., • Communicate effectively with children, colleagues, families, social workers and other professionals., • Support children to maintain appropriate family and community relationships in accordance with their care plans., • Administer or support with medication where required, following training and organisational procedures., • Drive company vehicles when required to support appointments, education, activities and community access., • Participate in staff meetings, supervision, training and reflective practice., • Work in accordance with safeguarding requirements, relevant legislation, regulatory standards and organisational policies. Person Specification The successful candidate will demonstrate: • A genuine passion for supporting children and young people., • The ability to engage young people naturally, positively and confidently., • A creative and enthusiastic approach to building relationships and encouraging participation., • A compassionate, patient and non-judgemental attitude., • The ability to connect with young people while maintaining clear and professional boundaries., • Strong verbal and written communication skills., • Emotional resilience and the ability to remain calm, positive and solution-focused under pressure., • The ability to work effectively as part of a team and follow agreed care plans and procedures., • Good organisational and time-management skills., • Confidence using electronic systems for recording, reporting and communication., • An understanding of safeguarding, confidentiality and the importance of accurate record keeping., • Flexibility to work a varied rota, including days, evenings, weekends, bank holidays and sleep-in duties., • A willingness to get involved, be proactive and make a positive difference every day. Qualifications and Experience • Previous experience working with children or young people in residential care, education, youth work, social care or a similar setting is desirable., • Experience engaging young people through activities, mentoring, support work, education or community-based work is desirable., • A Level 3 qualification in Residential Childcare, Children and Young People’s Workforce, or an equivalent qualification is desirable., • Applicants without the relevant Level 3 qualification must be willing to complete the required qualification within the appropriate timeframe., • A full UK driving licence and the ability to drive safely and responsibly are desirable., • Applicants must be willing to undertake all required training and participate fully in ongoing professional development. Safeguarding Hope & Noble is committed to safeguarding and promoting the welfare of children and young people. The successful applicant will be required to complete an enhanced Disclosure and Barring Service check and provide satisfactory references. All appointments will be made in accordance with safer recruitment requirements. Ready to Make a Difference? If you are caring, dependable, engaging and passionate about helping children and young people feel safe, build confidence and achieve their potential, we would love to hear from you. Bring your energy, compassion and commitment to Hope & Noble—and help us create brighter futures, one young person at a time.

Join a friendly, customer-focused pub team and help create a welcoming, enjoyable and safe environment for every customer. Previous hospitality experience is beneficial but not essential, as full training can be provided. Key responsibilities • Welcome customers professionally and provide excellent service., • Take orders accurately and prepare and serve alcoholic and non-alcoholic drinks to company standards., • Operate the EPOS/till system and process cash, card and other approved payments correctly., • Follow procedures for discounts, refunds and voids, and report any discrepancies to management., • Keep the bar, customer areas, tables and workstations clean, organised and well maintained., • Restock bars, fridges and service areas, assist with deliveries, and follow stock rotation procedures., • Minimise waste, report breakages and stock issues, and support stock control activities., • Follow licensing, Challenge 25, health and safety, fire safety and food hygiene procedures., • Report incidents, hazards, maintenance concerns and cleanliness issues promptly., • Work positively with management and bar, floor, kitchen and security teams, particularly during busy periods., • Arrive on time, attend required training and communicate clearly about availability or absence. What we’re looking for • A friendly, reliable and approachable attitude., • Strong customer service and communication skills., • The ability to work efficiently in a fast-paced environment., • Good teamwork, honesty and accountability when handling cash and stock., • A willingness to learn and develop., • Flexibility to work evenings, weekends and bank holidays., • Passion for delivering excellent hospitality standards. What we offer • Competitive hourly pay., • Full-time and part-time opportunities., • Full training and ongoing support., • Flexible working opportunities., • Career development and progression within a growing pub group., • A supportive and enjoyable team environment. Our values are People, Standards and Fun. We expect every team member to take pride in the venue, provide excellent service and contribute positively to the team.

Static Security Guard

We are looking for a reliable, professional, and vigilant Security Guard to join our team. The successful candidate will be responsible for maintaining a safe and secure environment for staff, customers, visitors, and company property. Key Responsibilities: • Monitor and patrol the premises to prevent theft, damage, and unauthorised access., • Control access to the site and verify visitors, staff, and contractors where required., • Monitor CCTV systems and report any suspicious or unusual activity., • Respond promptly and appropriately to security incidents and emergencies., • Maintain accurate records of incidents, visitors, and daily activities., • Carry out regular security checks and report any safety or maintenance concerns., • Liaise with emergency services and management when necessary., • Provide a professional and helpful presence while maintaining high security standards., • Follow all company security procedures, policies, and health & safety requirements. Requirements: • Valid SIA Security Guard Licence., • Previous security experience is desirable but not essential., • Good communication and interpersonal skills., • Professional appearance and attitude., • Ability to remain calm and professional in challenging situations., • Strong observation and attention to detail., • Reliable, punctual, and able to work independently or as part of a team., • Right to work in the UK. What We Offer: • Competitive pay., • Flexible shift opportunities., • Supportive working environment., • Opportunities for ongoing work and career development. If you are responsible, dependable, and committed to maintaining a safe and secure environment, we would like to hear from you.

Customer Service Assistant

Location: Elizabeth Line Stations Pay: £14.92 per hour Job Type: Flexible / Part-Time Weekend Availability: Required About the Role We are currently recruiting Customer Service Advisors to work at stations across the Elizabeth Line. The role is ideal for people who enjoy helping customers, are reliable and professional, and can work flexibly across different shift patterns. Key Responsibilities • Provide excellent customer service to Elizabeth Line passengers., • Assist customers with journey information, directions and general enquiries., • Support passengers who require additional assistance., • Provide a welcoming and professional presence at the station., • Assist with managing busy passenger flows when required., • Report incidents, faults or customer concerns to the appropriate team., • Work closely with station and operational colleagues., • Follow all station, safety and customer service procedures. Shift Requirements Due to the operating hours of the Elizabeth Line, flexibility is essential. • Early morning shifts from approximately 05:25, particularly at Custom House and Canary Wharf., • Late shifts finishing as late as approximately 00:39., • Weekend availability is required, particularly Saturdays and Sundays., • Candidates must be able to reliably travel to and from the station for early morning and late-night shifts., • Flexible availability across different days and shift patterns is highly desirable. Ideal Candidate We are looking for people who are: • Friendly, approachable and customer-focused., • Reliable and punctual., • Professional in appearance and behaviour., • Confident communicating with members of the public., • Able to work independently and as part of a team., • Flexible and willing to work weekends., • Local to the Elizabeth Line stations or able to reliably travel for early starts and late finishes. Previous customer service, retail, transport or security experience is desirable but not essential, as full training will be provided. Pay & Benefits • £14.90 per hour, • Flexible working opportunities, • Work across the Elizabeth Line network, • Weekend and additional shift opportunities, • Experience within the London transport and customer service environment If you are reliable, flexible and enjoy helping people, apply today to join our Customer Service Advisor team on the Elizabeth Line.

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Hornsey Lane Estate Management Board

Job Purpose To provide a high-quality caretaking, cleaning and grounds-maintenance service for residents living on the estate. The postholder will help ensure that communal areas, estate grounds, facilities and equipment are clean, safe, secure and well maintained. The role also involves identifying and reporting repairs, supporting contractors working on the estate and maintaining positive working relationships with residents and colleagues. The duties listed below are not exhaustive. The postholder may be required to undertake other reasonable duties that support the effective and safe operation of the estate. Main Responsibilities Estate Cleaning and General Care • Ensure estate cleaning frequencies and standards are maintained as directed by the TMO / Estate Manager., • Clean and wash communal areas, including staircases, entrances and other shared spaces., • Clean communal windowsills, glass doors and other accessible communal surfaces., • Remove graffiti where appropriate and report more serious incidents to the Manager., • Carry out litter picking across estate grounds, grassed areas and shrub beds., • Sweep estate areas, pathways and other communal external spaces., • Grit pathways and other areas during icy or hazardous weather conditions., • Ensure estate roads, paths and communal areas are kept clean and free from avoidable hazards., • Undertake general internal upkeep of residential blocks. Grounds Maintenance • Maintain estate grounds to a good standard., • Cut grass and maintain lawned areas., • Tend to shrubs, hedges, flowerbeds and planted areas., • Clear leaves and other garden waste., • Keep external communal spaces tidy, safe and presentable. Repairs, Maintenance and Reporting • Identify and, where possible, address minor incidents of disrepair or breakdown., • Report repairs, damage and maintenance issues promptly to the Manager., • Take appropriate action in emergencies involving repairs or damage., • Maintain communal lighting where appropriate, including changing bulbs., • Report abandoned vehicles and illegal parking to the Manager., • Report any contractors or council operatives observed working on the estate where appropriate., • Keep appropriate records of significant incidents, including fire, burglary, flooding or other emergencies, using agreed systems such as the staff WhatsApp group. Security and Access • Lock and unlock gates and other designated estate access points., • Provide access to authorised contractors when required., • Hold and safeguard keys for communal cupboards, gates and other estate facilities., • Ensure keys are used responsibly and securely at all times. Contractor and Estate Support • Assist authorised external contractors while they are working on site when required., • Help ensure contractors are able to access relevant parts of the estate., • Report concerns relating to contractor activity to the Manager., • Remove lumber and bulky items to the designated estate lumber storage area where appropriate. Tools, Equipment and Stores • Take responsibility for estate stores, tools, plant and equipment used as part of the role., • Use equipment safely and appropriately., • Report damaged or defective equipment., • Keep storage and lock-up areas neat, tidy and free from hazardous materials. Resident and Team Working • Establish and maintain respectful and professional working relationships with residents., • Work cooperatively with colleagues as part of the estate management team., • Work independently when required., • Provide reasonable cover for colleagues when required and agreed with management., • Communicate concerns, incidents and relevant estate matters promptly to the Manager. Health, Safety and Compliance The postholder must: • Follow HLEMB’s health and safety procedures and safe working practices., • Comply with relevant COSHH requirements when handling cleaning products or other controlled substances., • Use personal protective equipment where required., • Report hazards, accidents, incidents and near misses., • Help maintain safe working and storage areas., • Follow HLEMB’s Equal Opportunities and Diversity Policy in carrying out all duties and responsibilities., • Undertake appropriate training required for the role. Person Specification Essential Criteria Applicants must demonstrate: • Ability to successfully complete an Enhanced DBS check where required before taking up the post., • Commitment to HLEMB’s Equal Opportunities and Diversity policies., • Basic numeracy and literacy skills in English., • Good verbal communication skills., • Good timekeeping, reliability and punctuality., • Physical fitness appropriate to a role involving manual work and some heavy lifting., • Previous caretaking, estate services, cleaning, grounds-maintenance or similar practical experience., • Ability to identify and report repairs and matters of disrepair., • Ability to look after estate tools, equipment and keys responsibly., • Ability and willingness to work outdoors in a range of weather conditions., • Ability to work both independently and as part of a team., • Flexibility to provide reasonable cover when required., • Willingness to undertake relevant training and develop new skills., • A professional, responsible and honest approach., • Ability to understand basic technical or operational information., • Ability to use a mobile phone for work-related communication and reporting. Desirable Criteria It would be advantageous for applicants to have: • Knowledge of health and safety requirements relevant to caretaking, cleaning or grounds maintenance., • Previous experience of working with COSHH-controlled substances., • Experience of cooperative housing, social housing, resident management or a similar community-based environment., • General IT skills., • Ability to provide brief written reports outlining issues identified and action taken. Additional Requirements This job description provides an overview of the main duties associated with the post. It is not intended to be an exhaustive list. The postholder may be required to undertake other reasonable tasks that fall within the scope of the role and are necessary for the smooth, safe and effective operation of the estate.

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Kaani Kaana - Bangladeshi and Indian Takeaway Buckhurst Hill

Have you ever thought of being a Delivery Driver? Do you love driving and want a fun, flexible role in a fast-paced team environment? At Kaani Kaana, we are a friendly, family-run company dedicated to delivering excellent customer service and ensuring all deliveries arrive piping hot and on time, every time! We make sure to look after our team and offer competitive pay, great benefits, and structured training programs to help you learn new skills and progress within the company. About the Role As a Delivery Driver, you will play a vital role in ensuring our customers receive their orders safely, accurately, and on time. You will serve as the face of our business, providing exceptional customer service while maintaining the high standards and reputation of Kaani Kaana. • Working Hours: Standard shifts fall within 5:00 PM – 10:00 PM. (e.g., 5:00 PM–9:00 PM, 5:30 PM–9:30 PM, or 6:00 PM–10:00 PM). • Shift Flexibility: Hours may vary depending on business needs. You will always be paid for a minimum of 3 hours per shift on quieter days, and overtime is available at your standard hourly rate during busier periods. • Vehicles: Drivers must use their own car. Key Responsibilities Delivery Duties • Deliver customer orders safely, securely, and promptly, strictly adhering to road traffic laws and safety policies. • Ensure all food arrives piping hot, in excellent condition, and presented professionally. • Provide outstanding customer service, resolve basic queries courteously, and uphold a positive brand image. • Manage cash and card transactions accurately in line with company procedures. • Report any delivery issues or incidents to management promptly. • Return delivery bags to the store immediately after each delivery. In-Store & General Support When delivery demand is low, you will assist as part of the team with simple day-to-day tasks, including: • Placing stickers on lids. • General cleaning and maintaining the cleanliness of the store, delivery station, and customer areas. • Following hygiene, health, and food safety procedures. • Acting as a helpful hand to support the smooth running of the business. Requirements & Essential Skills • Age: Must be 18 or older. • Licence & Vehicle: Valid UK Driving Licence and access to your own car. • Work Authorization: Must possess and present valid Right to Work documents for the UK. • Availability: Available to work evenings and weekends (Mon–Sun options available). Overtime may occasionally be required. • Attributes: Good communicator, hard-working, enthusiastic, willing to learn, and passionate about doing a great job. • Uniform & Professionalism: Must maintain a clean, professional appearance wearing dark trousers, dark trainers, and a Kaani Kaana branded top while on duty. • Vehicle Policy: Passengers are strictly prohibited in your car during your shift. Pay & Delivery Rates • Competitive Base Pay: Industry-leading pay with comprehensive training provided. • Delivery Allowance: Earn £1.00 per delivery for distances up to 3.5 miles, plus an extra £0.50 per additional mile beyond 3 miles. • Tips: Keep 100% of the tips you receive! Benefits We pride ourselves on offering some of the very best benefits in the industry: • Annual Team Parties: Annual Eid and Christmas parties with music, food, drink, and entertainment—plus you can invite up to two family members on us! • Staff Meals: Wholesome team meals provided, along with bottomless tea while working. • Generous Discounts: 30% off food for all employees, and 20% off for family and friends. Deliver takeaway orders safely and on time while providing polite customer service and following all road safety requirements.

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