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Incident manager jobs in LondonCreate job alerts

  • Operations Manager
    Operations Manager
    14 days ago
    £30000–£45000 yearly
    Full-time
    Nine Elms, London

    Operations Manager — Produce Network We supply fresh produce to some of London's best restaurants. While most of the city sleeps, our team is at wholesale markets hand-picking produce that lands in restaurant kitchens before breakfast service. It's fast, physical, and relentless — and right now we're a team of 3 doing the work of 10. We need the fourth. This role in one paragraph You'll run the operational engine of a growing wholesale business. Client calls, order coordination, daily reconciliation, bookkeeping, problem-solving, phone ringing — all of it is yours. You're the first person clients speak to and the last person to check that yesterday's numbers add up. If something goes wrong overnight — a wrong delivery, a short order, a supplier issue — you're the one who finds out, fixes it, and makes sure the client knows before they have to chase us. You own the daytime operation the way our Night Operations Manager owns the night. Between the two of you, the business runs 24 hours. What you'll actually do every day You're the client's main contact. Orders come in via WhatsApp, phone, and email. You process them, confirm them, flag anything unusual. When a chef calls at 8:15 AM asking where their herbs are, you already know the answer because you've read the night report and checked the dispatch log. You don't wait for problems to come to you — you call the client before they call you. That's the difference between an assistant and an operator. You coordinate the fix when things go wrong. Produce wholesale is not a clean business. Items get substituted, deliveries run late, a crate arrives damaged. When it happens, you own the resolution: investigate, coordinate with the night team or drivers, arrange the fix (re-delivery, credit note, replacement), close the loop with the client, and log the whole thing. If the same problem shows up three times, you're the person who flags it as a process issue — not just an incident. You reconcile everything, every day. What was ordered vs what was received from suppliers vs what was dispatched vs what was invoiced. Purchase orders matched against supplier invoices. Sales orders matched against customer invoices. Inventory tracked. Shortages flagged before they become emergencies. You produce a daily summary the founder reviews in 5 minutes — clean, accurate, no surprises. If you're the kind of person who finds satisfaction in numbers that balance, this will be your favourite part of the job. You run the books. Day-to-day bookkeeping in QuickBooks or Xero: bank feeds, invoices, bills, categorisation. Debtor chasing — politely on the due date, firmly at 3 days overdue, escalated to the founder at 30 days. Weekly financial summary. Monthly close support. You maintain the product cost data that powers margin tracking — weekly updates, no exceptions. The founder makes pricing and growth decisions based on numbers you produce. They have to be right. You own the phone. The main business line rings and you answer it. Existing clients with questions, prospective clients with enquiries, suppliers with updates. You're professional, you're warm, you handle what you can and route what you can't. For new enquiries, you capture the details, qualify the lead, and hand it to the founder. You support outbound sales — managing the email pipeline, scheduling meetings, preparing documents. When a new account closes, you run the onboarding playbook. Who we're looking for — honestly We're not looking for a CV. We're looking for a specific type of person. You're the person who walks into a room and notices what's broken before anyone tells you. You fix things that aren't your job because leaving them broken bothers you. You write things down because you know you'll forget otherwise. You don't need to be chased — you chase other people. When something goes wrong, your instinct is to understand why, not to find someone to blame. You're comfortable saying "I don't know, but I'll find out" and then actually finding out. You're comfortable making a decision with 80% of the information because waiting for 100% means the client is already unhappy. You're comfortable being wrong sometimes, because you know that the person who never makes a mistake is the person who never does anything. You probably have some experience in operations, admin, or office management — ideally at a small business where you wore multiple hats. Maybe you've worked in food, hospitality, or wholesale. Maybe you haven't, but you've run the back end of something and you know what it feels like when everything depends on you not dropping the ball. Essential: Strong written and spoken English · comfortable with numbers, spreadsheets, and accounting tools · self-directed (you manage yourself, we don't manage you) · able to hold 5 priorities at once without losing any · honest about mistakes · quick to learn new software (Airtable, QuickBooks/Xero, Lemlist) · right to work in the UK. Preferred: Bookkeeping experience or QuickBooks/Xero familiarity · food, hospitality, or wholesale background · complaint handling or fast-paced customer service experience · inventory or stock management exposure. Nice to have: AAT qualification · Airtable or CRM experience · knowledge of the London restaurant scene. Why this job is worth your time Most operations roles are dead ends. This one isn't. Here's why. We're a team of 3, growing fast. The person who takes this role will — within months, not years — understand every part of how a wholesale business works: client management, supply chain, financial control, inventory, sales. That's not because we'll send you on a training course. It's because you'll be doing all of it, every day, from week one. The explicit deal: start at £33k. Hit your 3-month performance review targets and move to £38k. Hit your 12-month targets and move to £45k. These aren't vague promises — they're structured milestones tied to specific outcomes we'll agree together in your first week. The long-term path is Chief Operating Officer. That's not a title we're dangling to attract applicants — it's a gap that actually exists in the business and needs to be filled by someone who's earned it from the inside. The founder wants to focus on growth and strategy. The person who proves they can run the day-to-day operation — and then improve it — becomes the person who runs it permanently. The full picture • Hours: 8 AM – 6 PM, Monday to Friday, • Location: London (on-site, not remote — the work requires being where the operation is), • Salary: £33,000 → £38,000 at 3 months → £45,000 at 12 months, all performance-linked, • Title progression: Operations Manager → Head of Operations → COO, • Team: you'll be the 4th person in a tight, high-trust team, • Culture: direct, honest, fast. We tell each other when things are wrong and we fix them together. No politics, no layers, no waiting for permission

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  • Sales Executive — B2B SaaS (Fully Remote, Commission-Based)
    Sales Executive — B2B SaaS (Fully Remote, Commission-Based)
    2 days ago
    Full-time
    London

    About Pulsle Pulsle is a B2B SaaS operational intelligence platform built for multi-location operators in hospitality, beauty, fitness, healthcare, and retail. We help chains, franchises, and groups capture critical signals, from both customers and frontline staff, before they turn into churn, negative reviews, resignations, or compliance incidents. We have two products under one roof: • Pulsle Clients — captures private customer feedback post-visit before it becomes a public negative review, while routing happy customers to Google and TripAdvisor., • Pulsle Frontline — an anonymous, third-party-operated reporting channel for employees to surface HR concerns, safety hazards, compliance risks, and operational issues before they escalate. Both products turn raw signal into operational intelligence: pattern detection, severity scoring, cross-location benchmarking, and executive-ready reports, all powered by AI. The Role We're looking for a hungry, self-directed Sales Executive to own the full sales cycle for both Pulsle products. You'll prospect, pitch, and close multi-location operators across the UK. This is a remote-first role with no cap on what you can earn. You'll be selling directly to operations leaders, HR/People heads, marketing decision-makers, and C-level executives at restaurant chains, hotel groups, salon and gym franchises, dental and aesthetic clinics, and similar multi-site businesses. What You'll Do • Run the full sales cycle: prospecting, outreach, discovery, demo, negotiation, and close, • Build and manage a qualified pipeline of single location and multi-location operators (3–20 locations and PE-backed chains with 100+), • Lead consultative product demos tailored to each prospect's vertical and pain points, • Manage pilots, onboarding handoffs, and expansion conversations within accounts, • Feed market intelligence and prospect objections back into product and positioning What We're Looking For • B2B SaaS sales experience, ideally with SMB or mid-market accounts, • Proven track record of closing inbound and outbound deals end-to-end, • Comfortable selling into hospitality, beauty, fitness, healthcare, or franchise verticals (a strong plus, not a hard requirement), • Strong written and verbal English, • Self-starter mentality, this is a remote, founder-led environment with no hand-holding, • Familiarity with tools like Instantly, Hunter.io, HubSpot or similar CRMs, and modern outbound stacks, • Disciplined pipeline hygiene and CRM rigor Compensation • 55% commission, uncapped on all deals you close, • Performance bonuses for hitting and exceeding monthly and quarterly targets, • No base salary, this role is built for closers who want unlimited upside and full ownership of their earnings, • Fully remote, work from anywhere Why Pulsle • Get in early at a founder-led SaaS company with two distinct products and active pipelines across 8+ countries, • Sell a product with a clear, differentiated wedge against incumbents, • Direct line to the founders, your feedback shapes the roadmap, the pitch, and the playbook, • Genuine uncapped earning potential with no territory restrictions

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  • Health, Safety & Security Manager
    Health, Safety & Security Manager
    3 days ago
    Full-time
    London

    Salary -- Competitive salary Holiday -- 28 days holiday, enhanced after 5 years of service. But there's more... • Free meals on duty., • Uniform offered and dry cleaned., • Food and beverage discounts., • Christmas gifts and employee parties., • Introduce a friend scheme., • Cycle 2 work scheme., • UK attraction discounts @ Merlin Entertainments., • Taste card., • Life assurance scheme., • Wage stream., • Employee assistance programme., • Arora star employee recognition., • Long service recognition award. About us... Nestled on the Greenwich Peninsula, attached to the O2, InterContinental London - The O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom. A bit about what you will do... As a Health, Safety Security Manager you will be responsible for Security, Health Safety and Crisis Management by taking a proactive approach to these areas for the Intercontinental London -- The O2 and The Arora tower to ensure legal, company and brand compliance, implementation of security/ Health and Safety policies, protocols, and training to make sure that the environment in the organisation is safe for our employees, guests and visitors. • Oversee the day-to-day management of the Security Department, supporting all departments at InterContinental London -- The O2., • Protect company assets against theft, fire, assault and other risks, keeping senior management informed of any incidents or threats., • Complete detailed incident reports, conduct investigations, gather evidence and maintain accurate security logs., • Lead hazard spotting, manage the Safety Management System (Diligence), and ensure all health and safety documentation is current and compliant., • Guide and approve departmental risk assessments, audits and safety inspections, following up on remedial actions., • Manage cash handling procedures, key control systems, security equipment, and lost property processes., • Respond to emergencies in line with hotel procedures, ensuring familiarity with fire safety, first aid equipment and evacuation plans., • Excellent communication skills., • Remain calm whilst under pressure., • Ability to be correct, secure and courteous in handling any disciplinary or criminal cases., • You value being part of a team and supporting your colleagues., • A smart and professional appearance., • Most of all, you will have an approachable, positive, and proactive manner., • 5-star hotel experience in a similar role would be a real advantage., • SIA Licence a must. Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

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  • Clinical Psychologist
    Clinical Psychologist
    12 days ago
    £45000–£52000 yearly
    Full-time
    Pimlico, London

    Overall Purpose • Provide specialist psychological support to adults in 24-hour supported accommodation, • Work as part of a multidisciplinary team (with NHS/West London Health Trust), • Help service users live more independently using trauma-informed and relational approaches, • Support people with mental health, substance misuse, and complex needs, • Contribute to service development and integrate psychology into care, • Key Responsibilities 1. Clinical Work • Assess, diagnose, and create treatment plans for service users, • Deliver psychological interventions and monitor progress, • Work closely with GPs, MDTs, and other professionals, • Manage risk and develop behaviour support plans, • Keep accurate clinical records, • Ensure registration with HCPC and BPS, • Provide training to staff on psychological and trauma-informed care, • Offer clinical supervision to trainees and other staff, • Run reflective practice sessions after incidents, • Line manage trainee/qualified staff (if required), • Support staff development and performance, • Ensure staff understand service users’ needs and risk plans, • Maintain clear records and handovers, • Attend meetings and involve service users in decisions, • Work collaboratively with external agencies and stakeholders, • Provide direct psychological support and guidance, • Help service users build independence and daily structure, • Encourage participation in activities and recovery plans, • Safeguard vulnerable adults, • Monitor and improve service quality, • Follow policies, procedures, and GDPR requirements, • Promote equality, diversity, and inclusion, • Ensure health & safety standards are met, • Stay updated on best practice and legislation, • Represent the organisation in meetings when required, • Carry out any additional duties as needed, • Person Requirements Qualifications & Experience • Qualified Clinical Psychologist with UK registration, • Experience working with complex mental health needs, • Experience managing/training staff Skills • Strong empathy and communication, • Good record-keeping and IT skills, • Ability to work with multiple stakeholders, • Knowledge of safeguarding and health & safety, • Job Details, • Salary: £45,000 – £52,000, • Hours: 9–5, Mon–Fri (occasional evenings/weekends), • Leave: 25 days + bank holidays, • Pension: 5% contribution (NEST scheme), • Location: Across services as needed, • Probation: 6 months

    Immediate start!
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  • Bartender / Barista
    Bartender / Barista
    15 days ago
    £13.85 hourly
    Full-time
    London

    Barista/Bartender – Clubhouse host (House of Racquet) The Role The Barista/Bartender plays a key part in bringing House of Racquet to life each day. You are often the first welcome and the last goodbye, helping shape how members and guests experience the club. This is a people-focused role built around great service, high-quality coffee and a calm, welcoming environment. You’ll work closely with the front-of-house team, coaches and managers to keep the club running smoothly, especially during busy periods. Excellent coffee matters and so does how people feel while they’re here. Key Responsibilities 1. Creating a Warm Club Atmosphere • Opening and/or closing the café and clubhouse in line with agreed procedures and shift rotation, • Welcome members and guests in a friendly, genuine way, • Build rapport with regulars and help new visitors feel comfortable, • Stay aware of the space and step in when someone needs support, • Represent House of Racquet’s values through everyday interactions, • Serve alcohol responsibly in line with licensing requirements and club procedures, escalating any concerns to the Duty Manager, • Follow food safety, hygiene and health & safety procedures at all times, including incident reporting where required 2. Delivering High-Quality Coffee & HospitalityService • Set up, dial in and adjust the coffee machine and grinder throughout the day, • Prepare consistently excellent coffee and drinks to a high standard, • Manage orders efficiently while staying calm and personable, • Maintain cleanliness, presentation and hygiene of the café area, • Restock supplies and reset the bar during quieter moments 3. Working as Part of the Club Team • Support front-of-house staff, managers and coaches during busy periods, • Communicate clearly and positively under pressure, • Step in to help teammates without being asked when needed, • Contribute to a respectful, supportive team environment 4. Taking Ownership of the Space • Treat the café and club as a space you’re proud of, • Notice when something isn’t right and fix or flag it quickly, • Help maintain a clean, safe and welcoming environment, • Leave each shift with the space in better shape than you found it 5. Protecting the House of Racquet Experience • Stay present and engaged with guests (phones away in service areas), • Prioritise people and experience over rushing tasks, • Share feedback or issues with managers to keep improving standards Who We’re Looking For Please note, barista experience is required for this role, particularly working with high-end espresso machines and grinders that require regular calibration and adjustment throughout the day. We are looking for someone who: • Is confident using a commercial coffee machine and grinder equipment, • Has experience of making a range of hot drinks in a cafe environment, • Is comfortable making and serving basic alcoholic cocktails, • Enjoys working with people and creating a welcoming atmosphere, • Is calm, reliable and professional under pressure, • Takes pride in quality and attention to detail, • Works well as part of a team, • On-site role at House of Racquet, Kings Cross (London), • Hourly, on-site role with shifts scheduled on a rota basis, • Mixology / bar experience desirable, • Level 2 Food Hygiene Certificate (required or willingness to obtain)., • Up to date First aid certificate a bonus, • DBS check required (role subject to satisfactory clearance), • Hospitality experience is a plus but the right attitude and care for people are essential., • Shifts include mornings, evenings and weekends but are available on rotation to ensure fair time-off throughout the month., • Opening and closing the club in line with agreed procedures, • £13.85 p/hr, • Full training provided As a Barista, you play a big role in making that happen every day - through great coffee, great service and the way people feel when they walk through the door. House of Racquet is proud to be an inclusive, people-first workplace and welcomes applications from candidates of all backgrounds.

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  • 5 Star Hotel Security Officer
    5 Star Hotel Security Officer
    1 month ago
    £14.32 hourly
    Full-time
    London

    Job Title: 5 Star Hotel Security Officer Hours: We are seeking 2 x officers (1 x Day & 1 x Night) 8:00-20:00 4 on 4 off 20:00-08:00 4 on 4 off Location: Central London Reports To: Security Team Leader/ Security Manager/ Head of Security / Account Manager. Pay Rate: £14.32 p/h Role Summary: The position requires officers to have exceptional customer service skills, be able to work in a team, conduct patrols, respond to emergencies and have excellent communication skills and be well presented at all times. The purpose of the role is the safety and security of people, property and assets. Being positive, great customer service and effective communication skills are crucial when interacting with the customer, the public and emergency services. The need to be visible, professionally presented and responsive supports the success of the security function. Customers rely on security to identify risks that threaten their business and reputation and take the appropriate action. There is requirement to engage with continuous training, as policy, procedures and technology evolves in the security environment. Responsibilities • Wear the correct uniform, PPE, SIA Badge and always be presented clean and smart., • Demonstrate excellent customer service and engage with every person positively., • Carry out all duties in accordance with the Assignment Instructions and Risk Assessment., • Follow relevant customer policy and procedures., • Utilise access controls systems and ensure the integrity of building perimeter security., • Utilise CCTV, systems and alarms to monitor and detect risk and suspicious activity., • Deter crime and anti-social behavior through awareness of behavior and intelligence., • Carry our relevant testing of security and safety systems., • Perform internal and external patrols as required., • Report incidents in an accurate and timely manner, follow the correct escalation model., • Collaborate with the Emergency Services, including detection and protection of evidence., • Support the customers brand and culture and follow any reasonable requests. Person Specification • SIA Licence for specific site (Door Supervision), • Previous security experience within a 5 star hotel, • Conscientious, alert and a strong attention to detail., • Adapts to changing priorities and is flexible and collaborative., • Punctual, reliable, committed, demonstrating respect for colleagues., • Highest standards of integrity, maintains confidentiality when handling sensitive information., • Effective communication skills, both verbal and written., • Responds well to positive change and innovation.

    Immediate start!
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  • Room Leader
    Room Leader
    2 months ago
    £30000–£34500 yearly
    Full-time
    Tolworth, Surbiton

    Do you enjoy inspiring others? Are you excited by the idea of doing forest school activities with children? Are you passionate about childcare and creative? If so, we would LOVE to hear from you. We are looking for an engaging individual to join our growing, friendly and dedicated team of childcare experts. We would welcome an application from a dedicated and enthusiastic Room Leader to oversee one of our children's rooms. The ideal candidate will have suitable experience and possess strong leadership skills and a passion for early childhood education. This role is crucial in ensuring a safe, nurturing and educational environment for children while managing staff and daily operations effectively. Duties • lead and supervise a team of childcare professionals, ensuring high standards of care and education are maintained, • communicate effectively with staff, parents, and children to foster a positive atmosphere, • manage daily room operations, including resource allocation, • implement educational programmes which promote children's development in line with the EYFS, • help us with the weekly implementation of forest school activities, • ensure compliance with safeguarding, health and safety regulations as well as nursery policies, • maintain accurate records related to children's progress, attendance, and incidents Qualifications • proven experience of leading a small team and working knowledge of the EYFS, planning and child development, • strong communication skills in English, both verbal and written, • background in early childhood education or relevant qualifications in childcare (LEVEL 3 in Early Years education - a minimum requirement), • experience of working with children in a nursery or educational setting is essential, • ability to manage multiple tasks effectively while maintaining attention to detail We invite passionate individuals who are committed to making a difference in children's lives to apply for this rewarding position as a Room Leader.

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  • Corporate Security Officer
    Corporate Security Officer
    1 month ago
    £13.15–£14.96 hourly
    Full-time
    London

    Corporate Security Officer (Bench Team) – London Are you an experienced security officer looking to work in a professional corporate environment for an award-winning security company? If so, read on. Pay Rate: £13.15 - £14.96 per hour Join Assist Security Group, recent winner of four OSPA awards including Outstanding Security Company. We offer a professional working environment, structured training and real support for our officers, with clear pathways for development within the business. Assist Security Group is recruiting Corporate Security Officers to support professional corporate environments in London. This is a front-facing role where presentation, professionalism and customer service are essential. We are looking for officers who understand that security in a corporate environment is not just about presence, but about creating confidence, protecting people and assets, and representing both Assist and the client to a high standard. Role Summary The role requires officers to demonstrate excellent customer service, strong communication and high presentation standards at all times. The purpose of the role is to ensure the safety and security of people, property and assets. Officers must remain professional, approachable and alert when dealing with occupiers, visitors, contractors, the public and emergency services. There is also an expectation to engage with continuous training, as policies, procedures and technology continue to develop within the security environment. Responsibilities • Wear the correct uniform, PPE and SIA badge, maintaining a clean and professional appearance at all times, • Provide a professional and welcoming front-of-house presence, • Deliver excellent customer service and engage positively with all visitors and staff, • Carry out all duties in line with Assignment Instructions and Risk Assessments, • Follow client policies and site procedures at all times, • Monitor access and egress, ensuring only authorised persons enter the premises, • Conduct internal and external patrols where required, • Monitor CCTV, alarm systems and other security technologies, • Identify and respond to incidents, risks and suspicious behaviour appropriately, • Report incidents accurately and in a timely manner, following escalation procedures, • Work collaboratively with emergency services where required, • Support the client’s professional environment and comply with reasonable operational requests Person Specification • Valid SIA Door Supervisor Licence or Security Guarding Licence, • CCTV Licence, • Previous experience within corporate security or a similar professional environment is advantageous, • Excellent customer service and communication skills, • Conscientious, alert and with strong attention to detail, • Professional, reliable and punctual, • Able to remain calm and confident in a fast-moving environment, • Maintains high standards of integrity and confidentiality, • Flexible, collaborative and positive in approach, • Strong verbal and written English Benefits • Competitive pay rate, • Structured training and support, • Professional working environment, • Perkbox benefits, • Opportunity to work with an award-winning security company Equality, Diversity & Inclusion Assist Security Group is an equal opportunities employer. We are committed to eliminating discrimination and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. All recruitment decisions are based on skills, experience and suitability for the role. Reasonable adjustments will be considered throughout the recruitment process where required.

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  • Cleaner
    Cleaner
    2 months ago
    £15–£18 hourly
    Part-time
    London

    Join Cleaniqo – Freelance self employed Cleaning Roles Across London (£15–£18 per hour) Cleaniqo is a fast-growing cleaning agency providing high-quality cleaning services across all London boroughs. We are now recruiting reliable, motivated, and detail-oriented freelance cleaners to join our team. This is flexible agency work where you choose your shifts, with competitive pay starting at £15–£18 per hour. Key Duties: General cleaning of residential homes (kitchens, bathrooms, bedrooms, and living areas) Deep cleaning tasks including ovens, appliances, and hard-to-reach areas End of tenancy and move-in/move-out cleans Dusting, vacuuming, mopping, and sanitising surfaces Following detailed cleaning checklists to ensure consistent quality Reporting any damages or issues found on-site Managing time efficiently across multiple jobs per day What We’re Looking For: Must have experience of working as a cleaner - essential Must be fluent in English – excellent communication skills are essential Must have right to work in the UK – legal documentation required DBS certificate – valid and up to date Public Liability Insurance – already in place or willingness to obtain Public liability insurance protects a freelance cleaner if a client or member of the public suffers injury or property damage as a result of their work. For example, if cleaning products spill and damage flooring, or if someone slips on a freshly mopped surface, the cleaner could be held legally and financially responsible. At Cleaniqo, freelance cleaners need this insurance because they work independently across various properties, and it provides peace of mind that any accidental incidents are covered—protecting both the cleaner and the client from costly claims. Why Work with Cleaniqo? Competitive hourly pay (£15–£18)Flexible freelance work – choose shifts that fit your lifestyle One off and recurring jobs Supportive agency with ongoing bookings across London Opportunity to grow with a trusted, professional cleaning brand Apply Now and Start Earning with Cleaniqo! Whether you’re looking to fill a few hours a week or build a full time schedule, Cleaniqo is here to help you grow. Please note: As a self employed cleaner you may have to provide your own basic equipment (microfibre cloths, multipurpose sprays etc)

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  • Hospital Security Officer
    Hospital Security Officer
    1 month ago
    £14.8 hourly
    Full-time
    Kingston upon Thames

    Location: Kingston Upon Thames Salary: £14.80 per hour Hospital Security can be physically touch, mentally challenging and extremely rewarding! Position Overview: Are you ready to join our hospital security team? Assist Security Group is seeking experienced security professionals with exceptional customer service skills and a background in fast-paced environments, ideally, within NHS Hospitals. As a Security Officer, you will receive comprehensive training to handle various situations, including conflict management and physical intervention. Responsibilities & Duties: • Collaborate with the in-house security management team, following instructions from Hospital Security Managers., • Manage queues, entrances, lobbies, wards, and car parks around the hospital premises., • Provide assistance to the public, offering directions and information about the hospital and local area., • Maintain a safe environment for patients, staff, and contractors, ensuring a visible and vigilant security presence., • Offer support to NHS staff and respond promptly to any incidents or emergencies., • Utilize conflict management skills to de-escalate situations and minimize the need for physical intervention., • Maintain effective communication via two-way radios and accurately report activities and incidents. Requirements: • Valid Door Supervisor licence., • Must be able to commute to Kingston Upon Thames, • Right to Work in the UK., • 5-year employment/educational history., • Able to work in a fast paced, challenging environment., • Able to keep cool under pressure., • Proficiency in using two-way radios., • Excellent written and verbal communication skills., • Professional appearance and demeanor. Preferred (but not essential) Requirements: • Previous experience in NHS environments., • Security experience with conflict management., • Additional training in Emergency First Aid, ACT, Safeguarding, Fire Marshall, Manual Handling, Conflict Management. Benefits: • Competitive pay rate., • Shift pattern covering nights, days, and weekends (24/7 site). Equality, Diversity & Inclusion Assist Security Group is an equal opportunities employer. We are committed to eliminating discrimination and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. All recruitment decisions are based on skills, experience and suitability for the role. Reasonable adjustments will be considered throughout the recruitment process where required.

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  • Barista Supervisor
    Barista Supervisor
    2 months ago
    £14668 yearly
    Part-time
    Bromley

    Social Enterprise Coordinator 16 hours per week, Thu-Fri Fixed Term (until October 2 2026) £14,668 per year (£34,379 full time equivalent) Location: Bromley High Street Market Square & Training Centre/Lodge Purpose of the Job: You will coordinate Bromley Mencap’s emerging Social Enterprise pilot, a market‑stall‑based microenterprise cluster (coffee, plants, bikes) designed to create meaningful, structured work experience for adults with learning disabilities, difficulties and neurodiverse conditions. Working two days per week on site, you will lead the full operational cycle: vehicle loading, transport, market setup, supervision of trainee shifts, customer service, cash‑up, and safe pack‑down. You will ensure the pilot delivers high‑quality, person‑centred work experience aligned with the project model, while generating strong social value, generating sales and ancillary service enquiries. You will act as the on-site co-ordinator, job coach and operational lead, ensuring the stall runs safely, efficiently and in line with Bromley Mencap’s values. Main Duties: • Lead full operational day (09:00 - 17:00) including loading, transport, setup, trading, pack down and return., • Set up microenterprise stations (coffee, plants, bikes) and ensure all equipment is safe and functional., • Manage EPOS terminal, float, stock levels and daily consumables. - Conduct safety checks (marquee stability, temperature logs, equipment checks)., • Ensure branding, signage and customer facing materials are displayed professionally., • Supervise 2-4 disabled trainees per day across rotating AM & PM shifts., • Provide structured, confidence‑building coaching in customer service, task rotation, microenterprise skills and workplace behaviours., • Deliver clear briefings at the start of each shift and support smooth changeovers., • Promote independence while ensuring safety, dignity and person‑centred practice. Model high‑quality customer interactions and support trainees to use scripts., • Support volunteers to deliver coffee & drinks service, plant sales and display management and bike sales., • Ensure all microenterprise activities meet safety, hygiene and quality standards., • Identify opportunities to cross‑sell or promote ancillary services (barista training, event catering, garden maintenance, bike repair sessions)., • Provide warm, inclusive customer service that reflects Bromley Mencap values., • Promote the social mission of the enterprise to build community buy in., • Capture enquiries for ancillary services such as barista training, events catering, and off market bookings., • Build positive relationships with market organisers, neighbouring traders and local partners., • Work closely with Employment Services, The Lodge and Training Centre staff to ensure smooth referrals and progression. Other Duties: • To comply with safe working practices as outlined in Bromley Mencap policies and take reasonable care for your own health and safety and that of others who may be affected by acts or omissions at work., • To report any accidents, incidents or near misses as soon as reasonably practicable., • To comply with GDPR guidance as outlined in Bromley Mencap policy and report any breaches as soon as reasonably practicable., • To be aware of and adhere to Bromley Mencap policies at all times., • To take part in progress/performance reviews throughout the year., • To cooperate with other departments to achieve good outcomes for our members., • To attend training courses and complete online training modules as required to meet the requirements of the post., • To take responsibility for own personal development, seeking out opportunities to learn new skills., • To undertake any other duties as requested by management which are reasonably deemed to be within the scope of the role or necessary for the smooth running of the centre., • To apply the Bromley Mencap values and behaviours to every aspect of the role at all times., • To protect and enhance the interests and reputation of Bromley Mencap internally and externally., • To commit to, and uphold, the organisational values in all aspects of your work. Person Specification: • Essential Evidence of CPD relevant to supported employment, social enterprise, community engagement or disability inclusion., • Level 2 Food Hygiene (or willingness to obtain)., • Experience supporting adults with learning disabilities, difficulties or neurodiverse conditions., • Experience in community‑facing roles, retail, hospitality, microenterprise or market trading., • Experience supervising small groups or delivering structured activities., • Experience maintaining safety, quality and customer service standards., • Understanding of person‑centred practice, reasonable adjustments and inclusive workplaces., • Awareness of food hygiene, basic retail operations and customer service principles., • Understanding of safeguarding and health & safety in community settings., • Strong organisational skills and ability to run a full operational day independently., • Confident supervising disabled adults and delivering on‑the‑spot coaching., • Strong communication and customer service skills., • Ability to manage cash/EPOS, stock and daily reporting., • Able to identify risks early and maintain a safe environment. Empathetic, patient and committed to inclusion., • Motivating, proactive and confident working in public settings., • Calm under pressure with a solution‑focused mindset., • Reliable, organised and able to work independently., • Ability to travel independently to Bromley Market from the Lodge (Rutland House) and Training Centre., • Willingness to work outdoors in varying weather., • Enhanced DBS required., • Full UK driving licence required (for transport)., • Flexibility to support occasional events Reports to: Employment Services Manager You will coordinate Bromley Mencap’s emerging Social Enterprise pilot, a market stall based microenterprise cluster (coffee, plants, bikes) designed to create meaningful, structured work experience for adults with learning disabilities, difficulties and neurodiverse conditions. Working two days per week on site, you will lead the full operational cycle: vehicle loading, transport, market setup, supervision of trainee shifts, customer service, cash up, and safe pack down. You will ensure the pilot delivers high quality, person centred work experience aligned with the project model, while generating strong social value, generating sales and ancillary service enquiries. You will act as the on-site co-ordinator, job coach and operational lead, ensuring the stall runs safely, efficiently and in line with Bromley Mencap’s values. Application process closes on Monday 23rd March 2026 with interviews commencing Monday 30th & Tuesday 31st March and Wednesday 1st April 2026 for an immediate start.

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