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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire QA Insights Specialist - Principal Coordinator About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you’ll do * Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills. Providing assurance and actionable insight through accuracy and proactive identification of * Great customer outcomes, process adherence/execution * Non process adherence / execution * Training and knowledge gaps * Error trends and root causes * System failures * Validation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvement * Calibration: Support the end-to-end cycle of calibrations designed to align on business intent and expectations, inclusive of preparation, documenting post session outcomes and scoring rationales, and maintaining a robust calibration record, along with meaningful participation and contribution within calibration sessions * Reporting and Insights: Provision of actionable insights for key stakeholders making recommendations to improve outcomes and drawing connections across multiple lines of business inclusive of: * Analysis of results, insights and data from multiple viewpoints * Partnering with key stakeholders to refine and optimise insights * Root cause analysis to identify patterns, blockers, emerging trends and the “why” beyond the “what” * Performing post insight impact reviews * Maintaining a record of business impact and continuous improvement * Support quick win and value add initiatives * Appeals: Support QA Leadership in managing Appeal overflows and Competency appeals What we’re looking for * Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business * Be able to quickly learn and maintain a detailed knowledge of agent level processes * Ability to prioritise own day to day workload effectively * Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change * Ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements * Strong communications skills, being able to present findings in a clear and concise manner both written and verbally * Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis * A passion for improving customer outcomes and Quality Assurance Excellence * A positive mindset, contributing to the culture and values that are important to Capital One * Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and Scorebuddy Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Job Title: Customer Service Coordinator Location: Loughborough MUST drive Salary: £30,000 - £35,000 DOE Job Type: Full Time Benefits: Friendly and supportive team Career Progression On site free parkingOur client is looking for an organised and detail-focused Customer Service Coordinator to join their busy team on a temp-to-perm basis. This is a fast-paced but supportive environment where accuracy, organisation, and strong communication skills are key. The successful candidate will play an important role in ensuring customer orders are processed efficiently while providing excellent service and support throughout the order journey. The Role * Process customer orders accurately from email into internal web portals/systems * Input product codes, pricing, and shipping details with a high level of accuracy * Act as the first point of contact for customer order queries, including tracking requests * Liaise with account managers, project teams, and warehouse staff to coordinate shipments * Maintain accurate customer records and database information * Manage back orders and keep customers updated on progress * Work efficiently within a busy workload while maintaining attention to detail What We're Looking For * Previous experience in order processing/order entry * Strong customer service and communication skills * Good IT proficiency, including Microsoft Excel * Experience within manufacturing would be beneficial but is not essential * Must be able to drive and commute to location

Job Title: Project Coordinator Location: Loughborough Salary: circa £30,000 - £32,000 + Bonus + Package Job Purpose: Join a dynamic and growing UK-wide organisation as a Project Co-ordinator You will be part of a proactive Projects department, working closely with the Head of Projects to organise the department and sort out all the document management and scheduling. This role is office-based, focusing on office coordination of the department. Why You Should Apply: ·Competitive salary with a company bonus ·Healthcare package ·Private pension scheme ·25 days holiday, increasing to 28 with service, plus bank holidays Responsibilities: ·Maintaining and updating the CRM systems with client information and document management of projects deliverables ·Managing and nurturing relationships with other group departments ·Organisation of the Projects office, purchasing and buying of services, management and coordination of engineers travel arrangements and subcontractors ·General office administration Key Skills/Attributes & Experience: ·Proven experience in office administration tasks ·Project Delivery knowledge ·Proficiency in using CRM systems ·Excellent communication and interpersonal skills This role would suit someone who has worked within the Construction, M&E, Small works projects role, Industrial Maintenance, Facilities Management, or Hire industries, or within similar sectors. We will accept applications from those who have worked as an Administrator, Project Co-ordinator, Project Delivery Administrator, Projects Assistant, Inside projects Co-ordinator, Commercial Assistant, Account Coordinator, Document Manager, or Business Intelligence Coordinator. How to Apply: If you are a motivated and ambitious individual looking to advance your career in Sales or business development, we want to hear from you. Apply now to join our client's team and take the next step in your professional journey. Russell Taylor acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us

Export Coordinator Adecco is recruiting on behalf of a global organisation Location: Loughborough | Contract: Temporary (12 months) | Pay Rate: £14.92 per hour Adecco is working in partnership with an established international organisation to recruit an Export Coordinator for a 12‑month temporary assignment based in Loughborough. This role sits within a busy Export Customer Service function and supports international shipments across regions including Eastern Europe, the Middle East and Africa. This opportunity would suit someone with previous export or shipping administration experience who enjoys working in a customer‑focused environment. The Role As an Export Coordinator, you will be responsible for supporting the end‑to‑end export process, ensuring shipments are processed accurately, compliantly, and on time. You will work closely with export sales and internal stakeholders to provide high quality operational and customer service support. Key Responsibilities Prepare and manage export documentation for international shipments Respond to customer enquiries (verbal and written) relating to shipping and export activity Provide shipping and administrative support to the Export Sales team Resolve complex shipping documentation and compliance issues Ensure all export activities meet customs and regulatory requirements Manage Third Party Management (TPM) tasks, ensuring due diligence requirements are completed Maintain high standards of accuracy, compliance, and customer serviceAbout You Proven experience in export shipping Strong written and verbal communication skills Working knowledge of IATA and IMDG regulations Able to remain calm under pressure and work across multiple teams Flexible and adaptable to meet changing business needs Professional, discreet, and committed to high standards of integrityMinimum Requirements Minimum of 2 A‑levels or equivalent (Science and/or English desirable) Intermediate Microsoft Word and Excel skills Self‑motivated with the ability to prioritise workloads effectivelyAdecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Title: Customer Service Coordinator MUST BE ABLE TO START IMMEDIATE Location: Loughborough MUST drive Salary: £30,000 - £35,000 DOE Job Type: Full Time Benefits: Friendly and supportive team Career Progression On site free parkingOur client is looking for an organised and detail-focused Customer Service Coordinator to join their busy team on a temp-to-perm basis. This is a fast-paced but supportive environment where accuracy, organisation, and strong communication skills are key. The successful candidate will play an important role in ensuring customer orders are processed efficiently while providing excellent service and support throughout the order journey. The Role * Process customer orders accurately from email into internal web portals/systems * Input product codes, pricing, and shipping details with a high level of accuracy * Act as the first point of contact for customer order queries, including tracking requests * Liaise with account managers, project teams, and warehouse staff to coordinate shipments * Maintain accurate customer records and database information * Manage back orders and keep customers updated on progress * Work efficiently within a busy workload while maintaining attention to detail What We're Looking For * Previous experience in order processing/order entry * Strong customer service and communication skills * Good IT proficiency, including Microsoft Excel * Experience within manufacturing would be beneficial but is not essential * Must be able to drive and commute to location

Front Desk Agent East Midlands Gateway, Kegworth £15.53 Part time: Monday to Friday 8am-12pm We are recruiting for an experienced Front Office Coordinator / Receptionist for a busy logistics depot, based on the East Midlands Gateway, just outside of Castle Donington. This position is a part time vacancy covering the morning shift, initially offered on a temporary contract however permanent opportunity available after qualifying time period. Key responsibilities include: Managing front of house reception duties, including visitor sign in and contractor coordination. Issuing permits to work, keys, radios, access cards, temporary passes and high visibility vests. Liaising with site facilities and security teams regarding contractor arrival, isolations and site access requirements Communicating site rules, fire alarm testing updates and safety information to visitors and contractors. Creating and maintaining access cards, and handling lost or temporary card requests. Collating required paperwork, approvals and permissions, including CCTV viewing requests. Handling parcel deliveries and notifying relevant departments for collection by phone or Teams. Operating intercom and turnstile systems to manage visitor entry and exit. Maintaining up to date documentation and spreadsheets, with working knowledge of Microsoft Word and Excel. About You: Prior experience in a Front Desk or reception role is ESSENTIAL for this position Experience of facilities management would be beneficial Organised and ability to prioritise/manage own workload unsupervised. Confident communicator, used to dealing with a variety of stake holders Fluent in English both verbal and written Proficient in Microsoft Office Package and adaptable to IT/comms systems. To apply for the Front Desk Agent vacancy, please submit your CV to apply for this position or call us on (phone number removed) to discuss the opportunity further

IT Support Co-ordinator; IT Administrator; Technology Co-ordinator; IT and Office Co-ordinator; IT Operations Assistant; Systems Co-ordinator; IT Support Analyst; Office Technology Co-ordinator; Graduate IT Role; IT and AI Co-ordinator. Helping management with one-off analysis requests such as profi

What we are looking for * Experience coordinating employability, youth or community programmes * Strong leadership skills with the ability to support and develop staff and volunteers * Confidence working with partners and managing multi‑agency relationships * A values‑led approach aligned to inc

Work model: Hybrid with flexibility; primarily remote aligned to UK hours with occasional travel. Lead end‑to‑end coordination of supply chain‑related IT initiatives within a global environment. Familiarity with global supply chain operations including inventory, fulfillment, and distribution.

A great opportunity to join an international team where you’ll have real ownership of IT support within the hub while contributing to global IT initiatives. If I’m located outside the United States, my personal data will be transferred to the United States once I submit it through the Greenhouse

Assist with on‑site hardware setup (laptops, monitors, peripherals). This post will involve the following key responsibilities (further details available on the application link on our website):. Watch and enjoy dance in our theatre, on tour or online, study dance with some 250 of the most diverse

Candidates should have strong customer service experience, a Level 1 Certificate in ICT Professional Competence, and familiarity with M365 applications. The role involves liaising with clients and delivery teams, managing on-site service desks, and ensuring all technical requirements and health & sa

This is a part-time, hourly position and reports directly to the Senior Manager, IT Applications and Support at SEMI Milpitas office. Strong English verbal and written communication skills; ability to communicate highly technical information to both technical and non-technical personnel. In addition

A great opportunity to join an international team where you’ll have real ownership of IT support within the hub while contributing to global IT initiatives. I understand that I may withdraw my consent at any time without affecting the lawfulness of processing based on consent before its withdrawal

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. West End! This role is key to ensuring the smooth operation of our retail and corporate systems, providing hands‑on support to users, and contributing to

Joining us as a IT Problem Management and Major Incident Coordinator, the minimum criteria you’ll need is strong written and verbal communication skills, with the ability to convey technical information clearly to non-technical audiences, an analytical and investigative mindset, the ability to rem

A leading technology company is seeking a Project Coordinator to enhance IT operations across the EMEA region. The position is based in Greater London, offering both onsite and remote support.

A reputable online service provider in England seeks an organised IT Office Coordinator to support administrative operations within the IT team. The role is part-time, offering flexible hours and comes with generous benefits such as annual leave, a pension scheme, and wellbeing support. The position

You should have 2+ years of experience in IT support, strong knowledge of Windows 11, and familiarity with Microsoft 365. A leading broadcast solutions provider in the UK seeks an IT Infrastructure & Support Coordinator for their London hub. You will work independently and collaboratively with a glo

We have a fantastic new job opportunity for an IT Office Coordinator to support administrative operations within a busy IT and Service Delivery environment. Audit Support: Assist with audit and assurance activities including stakeholder coordination. An excellent opportunity for an organised Office

A leading IT solutions company in the United Kingdom is seeking a Project Coordinator to support M&A migrations. Familiarity with tools like Smartsheet and ServiceNow is a must, alongside the ability to manage high-volume change periods effectively. The ideal candidate possesses strong organizationa

Capita is looking for a Warehouse/Logistics Coordinator to work onsite at their Hemel Hempstead office. The position is permanent, full-time with benefits including 23 to 27 days annual leave, pension, and paid volunteering days. This role involves overseeing the movement of IT equipment, managing w

Flotek Group is seeking a Technical IT Projects Co‑Ordinator in the United Kingdom to assist in delivering IT services. Benefits include an EMI Share Equity Scheme, time off for life milestones, and opportunities for professional growth. The role involves planning and managing IT projects, updatin

The position is focused on ensuring smooth operation within the IT Services team while providing excellent customer service. Candidates should have strong IT literacy, communication skills, and relevant experience in administration or customer service. This full-time role involves supporting the sch

Responsibilities include room setup, ensuring exam readiness and security, and providing top-tier customer care.

The position offers a salary between £30,000 to £36,000, 28 days holiday, and opportunities for growth into senior technology roles. This role involves IT support, software development, AI tool implementation, and administrative tasks. Ideal candidates are fluent in English and Russian, possess ba

Responsibilities include managing communication tools, overseeing meeting equipment, and promoting IT security practices. Ideal candidates will possess strong customer service skills and a solid grounding in IT principles, particularly with Windows and Microsoft 365. Girlguiding values diversity and

This position contributes significantly to the successful management of IT mergers and acquisitions. Ideal candidates will have a Bachelor's degree in business or IT and over 3 years of supporting IT programs. A leading technology company in the United Kingdom is seeking a Project Coordinator for M&

The ideal candidate will have more than 3 years of experience in IT support, exceptional organizational skills, and proficiency with Smartsheet and ServiceNow. This position offers a remote working opportunity, contributing to significant projects in the sports industry. A leading global sports ente

Responsibilities include coordinating with external IT service providers, setting up user accounts, leading IT improvement projects, and ensuring cybersecurity. A UK consultancy firm located in the Metropolitan Borough of Solihull is seeking an IT Coordinator to manage IT operations. The position of

A great opportunity to join an international team where you’ll have real ownership of IT support within the hub while contributing to global IT initiatives. We’re looking for a proactive and curious IT Infrastructure & Support Coordinator to support our UK hub and ensure our corporate IT infrast

The role requires excellent organisational and communication skills, with responsibilities including project coordination, client communication, and internal team collaboration. TurnerFox in Derby is seeking a Service Administrator to support their IT services team.

A leading recruitment agency is seeking a Recruiting Coordinator to join its team in Greater London. This position offers a great opportunity to broaden your experience within a dynamic organization. The ideal candidate will have strong communication skills, be able to work in a fast-paced environme

This full-time role offers competitive salary and benefits, along with opportunities for professional development and flexibility. The position involves monitoring service delivery against performance indicators, engaging with clients, and supporting continuous improvement in services. The ideal can

Recruiting Coordinator required to join Global E-Commerce group you will work closely with a team of recruiters in a fast-paced recruiting organization. You will be an integral partner in managing recruiting activities and building candidate relationships; often providing candidates with their first

The role primarily involves supporting local teams in London and Bracknell with IT requirements, ensuring all functionalities are operational from day one. Additional responsibilities include leading improvement initiatives and supporting new starters. A commitment to equal opportunities is essentia

A fast-paced tech company in Derby is seeking a proactive Project Coordinator to ensure smooth project delivery. You will manage project meetings, track milestones, and communicate with clients to ensure expectations are met. Ideal candidates will have strong organizational skills and experience in

IT Coordinator to provide daily technical support for network infrastructure and desktop systems. This position is crucial for ensuring customer satisfaction and efficiency in technical operations. The role involves troubleshooting issues, managing a Help Desk system, and participating in IT project

There are opportunities for leadership as a KS3 IT Coordinator. The ideal candidate is a strong practitioner in ICT, committed to improving teaching methods through data. Reed seeks a Teacher of Creative iMedia and ICT for a full-time position in Camberley.

The Coordinator, Information Security Audit role supports the Global Information Security Assurance function by assisting in the coordination and execution of assurance activities across BDO member firms. This junior‑to‑intermediate role works closely with the Manager, Information Security Audit

Responsibilities include digital marketing strategy, social media management, and collaboration with sales teams. This role offers a competitive salary, a bonus scheme, and the opportunity to gain valuable experience in the music industry.

It Fleet Automotive is seeking a Gate House Coordinator for the Loughborough site. Responsibilities include managing vehicle bookings, reporting issues, and ensuring compliance with safety standards. The ideal candidate is proactive, has excellent communication abilities, and is comfortable using co

The Council has an ambitious agenda to deliver for Renfrewshire: - driving major economic and cultural regeneration programmes, supporting the development of strong and resilient communities, tackling inequality, and promoting opportunity, ensuring the sustainability of Renfrewshire and its natural

You should have an understanding of the rights and responsibilities of people with support needs, the ability to listen effectively and communicate clearly and the ability to work as part of a team. Bu chòir tuigse a bhith agad air còirichean agus dleastanasan dhaoine le feumalachdan taice, an com

Looking to advance your career in care? We're committed to helping you grow and develop professionally, with opportunities to develop and grow at Caring Homes. Competitive salary and benefits package. Excellent communication skills and a positive attitude.

In this role, you will be responsible for managing the full lifecycle of IT projectsensuring delivery on time, within budget, and to a high-quality standard. You're an organised, knowledgeable, and driven IT Project Manager with a passion for delivering high-quality outcomes. Support the IT Director