Service Controller
hace 16 días
Exeter
Service Controller Monday to Friday | Day Shift Up to £35,000 + bonus + excellent benefits Join a Global Leader in Construction Plant Equipment We are recruiting for an experienced and highly organised Service Controller to join a world-leading manufacturer of construction plant equipment. This is an exciting opportunity to become part of a professional and fast-paced service operation where you will play a key role in coordinating engineers, supporting customers, and ensuring industry-leading service delivery. The Role As Service Controller, you will be responsible for coordinating the day-to-day activities of the service department, ensuring engineers are effectively scheduled and customers receive exceptional support. You will act as a central point of communication between customers, field service engineers, and internal departments to ensure all service work is completed efficiently, safely, and within agreed timeframes. Key Responsibilities • Coordinate and schedule field service engineers across multiple locations, • Manage service enquiries, breakdowns, and maintenance requests, • Liaise with customers to provide updates on engineer attendance and job progress, • Monitor job completion, service response times, and engineer utilisation, • Raise and process service documentation, quotations, and work orders, • Ensure parts availability and coordinate with the parts department where required, • Maintain accurate service records and system updates, • Support warranty claims and service reporting processes, • Ensure compliance with health & safety procedures and company standards, • Deliver a high level of customer service at all times Candidate Requirements • Previous experience in a Service Controller, Service Coordinator, or similar role, • Experience within construction plant, heavy equipment, powered access, commercial vehicles, agriculture, or related industries is highly desirable, • Strong organisational and scheduling skills, • Excellent communication and customer service abilities, • Ability to work effectively in a fast-paced environment, • Good IT skills including service management systems and Microsoft Office, • Strong problem-solving skills and attention to detail, • Ability to prioritise workload and manage multiple tasks simultaneously What’s on Offer • Competitive salary package, • Performance-related bonus, • Company pension scheme, • Private healthcare, • Ongoing training and career development, • Opportunity to work with a globally recognised industry leader, • Modern working environment with supportive team culture, • Long-term career progression opportunities Apply Today If you are an organised and customer-focused service professional looking to join a market-leading manufacturer within the construction plant industry, we would love to hear from you. Submit your CV today to be considered for this exciting opportunity