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Based in Luton, Bedfordshire Day shifts only or Night shifts only (no rotation) 4 days on, 4 days off shift pattern Salary: £30,576 – £31,000 DOE additional earning potential through overtime We’re looking for a Customer Service Coordinator to join our team – an excellent opportunity to start or grow your career in a fast‑paced contact centre environment. As part of our 24/7 Service Delivery team, you’ll handle high‑volume customer calls, monitor situations in real time, log information accurately, and ensure issues are resolved or escalated quickly and professionally. You’ll be the first point of contact for customers, staff, and contractors, always delivering a calm and consistent service. Joining a newly established team within an employee‑owned business, you’ll benefit from strong training, progression opportunities, and long‑term career development in a structured contact centre environment. As a Customer Service Coordinator, you’ll: * Handle high‑volume inbound and outbound calls, including welfare, safety, and check‑in calls * Act as the main point of contact for customers, staff, and contractors, providing clear information and reassurance during incidents * Accurately log all calls, incidents, and interactions, producing clear notes and reports using call‑logging and case‑management systems * Follow call‑handling scripts, procedures, and escalation routes; assess urgency, categorise incidents, and escalate when required * Coordinate responses with operational teams, management, and emergency services * Monitor service activity and staffing coverage across multiple contracts * Maintain high standards of customer service, confidentiality, data protection, compliance, and performance targets As a Customer Service Coordinator, you’ll have: * Call Centre or Customer Service Experience – Desirable but not essential * Confident communicator, professional telephone manner with excellent verbal and written skills * Able to use multiple systems, including Microsoft Office and call‑handling software * Accurate and thorough when logging information during live calls * Ability to work a 24/7 shift pattern, including days OR nights, weekends, and 12‑hour shifts * SIA CCTV Licence – Essential or willingness to obtain within the first three months (training provided) What’s in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get: * Employee Ownership – You are part of our success! * 20 days holiday (accrued and pro-rata) * NEST pension scheme enrolment * Exclusive perks and discounts – More than 250 deals available * Ongoing training and development – From apprenticeships to leadership programs * Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way * Recognition and rewards – Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Please note: Security and vetting clearance (DBS) is required for this role, and you must be able to provide a minimum 5‑year checkable work and/or education history

Talent Engagement Coordinator Luton | Permanent | Guidant Global Join us as a Talent Engagement Coordinator and play a pivotal role in delivering an exceptional experience to a 700‑strong contractor community. If you're energised by people, fast‑paced environments, and solving problems with empathy and confidence, this role places you at the heart of an engaging, service‑led programme. A requirement for Security Clearance is part of the role What you'll do Run our Customer/Hello Hub, owning contractor queries from first contact through to resolution. Keep communication flowing through regular engagement calls, pre‑starter check‑ins, and ongoing wellbeing support. Produce clear MI that highlights volumes, trends, and SLA performance. Support onboarding, offboarding, surveys, focus groups, and monthly communications. Champion inclusion, safety, and the Virtuoso Way across the contractor community.Essential skills: Experience supporting contractor or contingent workforce populations. Background in a helpdesk or case management environment. Exposure to inflight or onboarding programmes. Strong data literacy for MI reporting and SLA tracking. Ability to operate confidentlyDesired traits: Calm under pressure, empathetic, and solutions‑focused. Excellent stakeholder management and communication skills. Highly organised, resilient, and confident navigating complexity. A genuine passion for people experience and continuous improvement. Why you'll love it You'll join a supportive, people‑first team with real progression opportunities - the previous post‑holder stepped up into a Recruitment Business Partner role. Structured onboarding, shadowing, and a collaborative culture ensure you'll be set up for success from day one. We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role. You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer. We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use

Problem-solving abilities and capacity to adapt to changing priorities. The Project Coordinator works closely with project managers, team members, and external partners to facilitate communication, track progress, and address any challenges that arise during the project lifecycle. Familiarity with p

About Node ITNode IT is a trusted technology partner for ambitious SMEs across Bedfordshire and beyond. Were rooted in our community, committed to nurturing local talent, and known for our friendly, supportive culture. If you value integrity, continuous improvement,.

This full-time role offers competitive salary and benefits, along with opportunities for professional development and flexibility. The position involves monitoring service delivery against performance indicators, engaging with clients, and supporting continuous improvement in services. The ideal can

A technology services provider in Greater London seeks an IT Coordinator to oversee IT operations and support across various sites. The role involves managing hardware, software, and networks, providing IT support, and ensuring compliance with security practices. Additional perks include a competiti

The role offers opportunities for continuous improvement and collaboration with international stakeholders. A leading global bank in Greater London seeks a skilled professional to manage project governance and IT investment budgets across the EMEA region. The ideal candidate will have proven experie

The position is focused on ensuring smooth operation within the IT Services team while providing excellent customer service. Candidates should have strong IT literacy, communication skills, and relevant experience in administration or customer service. This full-time role involves supporting the sch

Familiarity with tools like Smartsheet and ServiceNow is a must, alongside the ability to manage high-volume change periods effectively. A leading IT solutions company in the United Kingdom is seeking a Project Coordinator to support M&A migrations. The ideal candidate possesses strong organizationa

You should have 2+ years of experience in IT support, strong knowledge of Windows 11, and familiarity with Microsoft 365. A leading broadcast solutions provider in the UK seeks an IT Infrastructure & Support Coordinator for their London hub. In this role, you will provide 1st and 2nd line support to

A leading IT services company in the UK is seeking a Marketing Coordinator responsible for executing regional marketing strategies across EMEA and Canada. Benefits include hybrid working, private medical insurance, and training opportunities to support professional growth, ensuring a healthy work-li

A leading recruitment firm in the UK is seeking a Senior Audit & Governance Administrator to support governance activities, coordinate IT audits and assist with project management. The role offers a dynamic environment with opportunities for professional development and engagement in various IT proj

Ideal candidates will have 2–5 years of IT administration experience, familiarity with asset management systems, and strong communication skills. A global leader in hyperscale data centre solutions is seeking an IT Administrator to manage operational administration, asset lifecycle management, and

A leading technology company is seeking a Project Coordinator to enhance IT operations across the EMEA region. The position is based in Greater London, offering both onsite and remote support.

Work closely with project managers, architects, engineers, and facility managers to align IT systems with business needs. We are seeking a Technology Coordinator with a strong IT background and experience in the real estate/construction industry. Coordinate with vendors and IT teams for upgrades, tr

Reporting to the Technology and Security Lifecycle Management (TSLM) Programme Manager, the IT Project Technician role offers an excellent opportunity for an IT professional wanting to move into a project environment. In return for your dedication and hard work, you’ll receive a generous salary an

A great opportunity to join an international team where you’ll have real ownership of IT support within the hub while contributing to global IT initiatives. If I’m located outside the United States, my personal data will be transferred to the United States once I submit it through the Greenhouse

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. Proven experience in an IT support or digital retail environment. West End! This role is key to ensuring the smooth operation of our retail and corporate s

The ideal candidate will assist in planning activities, monitor project progress, ensure adherence to budgets, and facilitate meetings. Familiarity with project management tools and excellent communication skills are essential. This role may offer remote or hybrid work options, with flexibility in h

Coordinating IT operations in collaboration with our external IT service provider. As IT Coordinator you’ll be responsible for:. Lead IT improvement projects and support digital delivery tools.

Recruiting Coordinator required to join Global E-Commerce group you will work closely with a team of recruiters in a fast-paced recruiting organization. You will be an integral partner in managing recruiting activities and building candidate relationships; often providing candidates with their first

Responsibilities include coordinating with external IT service providers, setting up user accounts, leading IT improvement projects, and ensuring cybersecurity. A UK consultancy firm located in the Metropolitan Borough of Solihull is seeking an IT Coordinator to manage IT operations. The position of

A recruitment agency based in Fareham is seeking a Payroll Officer to prepare accurate monthly payroll and manage queries effectively. The role involves supervising the finance team and ensuring compliance with all statutory deductions. You will liaise with HR and external stakeholders, ensuring smo

In addition to the core benefits outlined above, we offer a range of additional perks and benefits to enhance your experience as a valued member of our team. Strong organisational and project management skills with the ability to manage multiple initiatives simultaneously. Working closely with the D

This full-time position offers a competitive salary and various employee perks in a transformative environment. A leading hotel brand is seeking an IT Coordinator at the Hilton London Metropole Hotel. The role ensures the stability and security of technology operations, supporting various department

The successful candidate will manage appointments, handle correspondence, and assist with various administrative tasks within Outpatients. This is a demanding role requiring excellent IT skills.

A leading hospitality organization is seeking an IT Coordinator in Greater London. You’ll play a pivotal role in facilitating seamless technology services for guests and team members, ensuring an exceptional experience at the hotel. Competitive salary ranges from £30,000 to £40,000.

The position offers flexibility in working hours and the ability to start ASAP. This role involves managing day-to-day office operations and providing support across various functions including IT, data handling, and health & safety. A creative sector firm is seeking a part-time Operations Coordinat

A leading recruitment agency is seeking a Recruiting Coordinator to join its team in Greater London. This position offers a great opportunity to broaden your experience within a dynamic organization. This role involves scheduling interviews, managing candidate records, and facilitating communication

A leading tech company is looking for a Project Coordinator in London to support project planning and execution for their IT team. A Bachelor's degree and relevant IT certifications are preferred. This position offers a chance to make a significant impact in a dynamic environment.

The position offers benefits such as subsidised health care and a pension contribution. This role includes booking and checking-in workstations, assessing stock, and ensuring the functionality of IT assets. A leading connected cloud solutions provider in the UK is seeking an IT Asset Administrator t

The position requires strong organisational skills, multitasking abilities, and ideally past IT experience. An established recruitment agency in Worthing seeks a confident individual for a customer service role involving reporting faulty equipment and coordinating repairs. This temp-to-perm position

The position offers a comprehensive benefits package, including generous annual leave and access to the NHS Pension Scheme. A leading health service provider in the UK seeks an Asset Administrator to join its Asset Management Team. The permanent, full-time role involves managing equipment logistics

This position requires 2+ years of experience in a related role, familiarity with MSPs, and strong skills in communication and time management. A leading Managed Service Provider in the UK is seeking an organized Operations & Service Support Coordinator.

Identify opportunities to improve reliability, user experience, and cost control; propose practical solutions with measurable benefits. Experience in IT service/support (hospitality, retail, venue, or similar multi‑site customer environment). Support the setup and monitoring of hybrid meeting conn

As IT Coordinator at Rushllift GSE, you’ll play a key role in our community to ensure seamless IT operations at GSE sites by maintaining robust infrastructure, resolving technical issues quickly, and safeguarding the business against cyber risks. By supporting hardware, software, networks, and use

The position offers a competitive hourly rate of £18-£20 and is ideal for candidates with a background in IT service desks. A leading employment agency in Holborn is seeking a temporary Service Desk Support Coordinator to provide exceptional IT support. This role involves logging and prioritising

A dynamic IT innovation company is looking for a Sales Account Coordinator based in Cheshire. This full-time role offers £24k-£30k with benefits like healthcare and annual bonuses. Ideal candidates are enthusiastic, organized, and eager to grow in a sales career, with a focus on client service and

This is an opportunity to enhance project coordination within a dynamic team environment. Ideal candidates should possess excellent organizational skills and have a background in project management, preferably with experience in large scale Windows migrations. A leading IT consultancy based in Londo

This full-time role comes with competitive pay, health benefits, and opportunities for professional development. Responsibilities include coordinating IT functions, supporting procurement processes, and facilitating user onboarding. A UK-based financial services company is seeking an Information Tec

A leading utility provider in the United Kingdom is seeking a proactive IT Programme Coordinator to manage and enhance IT and Cyber Security projects. Ideal candidates will have experience in administrative roles and familiarity with Agile or Waterfall methodologies. The compensation package offers

Run quarterly retrospectives with the global project team and assist with tracking recommended actions. Assist with Risks & Issues tracking in a project Kanban Board. Facilitate updates to technical and project process documentation (i.

A great opportunity to join an international team where you’ll have real ownership of IT support within the hub while contributing to global IT initiatives. If I’m located outside the United States, my personal data will be transferred to the United States once I submit it through the Greenhouse

Candidates with experience of: IT Services Manager, IT Desk Support, IT Project Coordinator, IT Project Management, IT Project Administrator, MSP Project Manager, Managed IT Services Coordinator may also be considered for this role. Highly organised with the ability to multitask. As a Project Coordi

Identify opportunities to improve reliability, user experience, and cost control; propose practical solutions with measurable benefits. Support the setup and monitoring of hybrid meeting connectivity (platform access, network stability) without handling audio/visual operation. Following the completi

Kickstart your IT career with us! As a Junior IT Coordinator, you'll support our IT department and third party service providers ensuring smooth operations and gaining valuable experience. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivat

The role includes providing 1st/2nd-line IT support, managing network security, and ensuring compliance with technology regulations. Ideal candidates should have experience in IT service/support, strong customer service skills, and familiarity with Windows and networking concepts. A leading global h