VIP IT Support Engineer
24 hours ago
Kensington
Job Title: VIP IT Support Engineer Location: Kensington (5 days a week on-site) Employment Type: Full-Time, Permanent Salary: £65k - £80k + benefits Start Date: Immediate Industry: Financial Services An established trading firm in Kensington is looking for a hands-on, highly capable Lead Support Engineer to oversee and deliver outstanding technology support across its trading floor operations. This role blends technical leadership with direct, practical problem-solving, ensuring mission-critical systems run smoothly at all times. You’ll lead a team of engineers based in London and Singapore, serving as the primary technical authority while driving collaboration across regions. VIP IT Support Engineer Key Responsibilities: • Lead and mentor a global support team (London & Singapore), setting priorities, KPIs, and driving collaboration., • Provide hands-on support across Windows, Office 365, Intune, AD, SQL, Excel, and key trading applications (Flux, risk/PnL)., • Act as subject matter expert for trading floor systems (Cloud 9, CME, TT, ICE), ensuring minimal downtime., • Drive operational excellence through automation, monitoring (Grafana), process improvements, and cross-team collaboration., • Communicate effectively with traders, tech leadership, and vendors, delivering clear updates and incident reports. VIP IT Support Engineer Key Skills Required: • Advanced desktop support with deep expertise in Windows OS builds, imaging, Office 365, Active Directory, and Intune., • Proficient in SQL querying, data extraction, and Excel automation (formulas, macros, pivot tables, external integrations)., • Hands-on cloud experience (AWS/Azure) with infrastructure monitoring and troubleshooting., • Proven trading floor support expertise, covering systems such as Flux, Cloud 9, CME, TT, and ICE., • Leadership across global teams with strong stakeholder management, communication, and incident handling skills., • Collaborative team player with a problem-solving mindset, resilience under pressure, and commitment to continuous learning., • Bonus skills in Python scripting and automation to improve efficiency and support delivery. Please apply now if this role is of interest.