It service desk manager jobs in United Kingdom

Convenience Territory Manager (Urban Activator) Territory: London Up to £30k + 10% bonus Company vehicle provided + phone & tablet provided We’re looking for energetic and motivated individuals to join us Urban Activators (think Field Sales but amplified!) representing amazing brands such as Ocean Spray, Loacker, Ryvita and Clif Bar in Convenience and Independent stores. This is a practical, hands-on role where you’ll be out in the field every day, ensuring our brands are visible on shelf, stocked and sold. A day in the life: • Work to a set of postcodes in your territory, creating your own journey plan within agreed guidelines – giving you flexibility in how you manage your day, • Visit 13 convenience and independent stores daily, • Sell key food & drink lines directly from your vehicle to drive immediate distribution in line with our strategy, • Influence retailers to purchase ongoing stock from their preferred cash & carry, • Check product availability and ensure our products are always on the shelf, • Build eye-catching displays and place point-of-sale materials, • Work with store owners/managers to grow sales and visibility, • Capture data on your tablet to track performance, • Spot opportunities and feedback insights to your manager Who we’re looking for: Ideally you will have a sales background, however it is not essential. Some of our best Urban Activators have come from hospitality, retail, or customer service, where they’ve listened and been confident in talking to people, solved problems, and been self-motivated on busy days. This role is also a great first step into a sales career in FMCG – we’ll give you the training, support, and experience you need to develop. If you are: • Confident and approachable, able to build relationships quickly, • Organised and self-driven, happy to manage your own day, • Someone who loves being out and about, not stuck behind a desk, • Motivated to hit goals and take pride in your work, • A holder of a full UK driving licence, with your own vehicle What you’ll get: • Up to £30k salary + 10% bonus opportunity, • Company vehicle provided (van) + phone, and tablet to support your work, • 28 days holidays (including public holidays) and a day off for your birthday, • 37.5-hour week, with some flexibility in when you start and finish, no weekend working, • Regular training, support, and incentives, • Contributory Pension., • We care about mental well-being – we provide all colleagues with 24/7 support on physical, financial & mental health., • Annual pay reviews., • Enhanced career development opportunities through our Rebel Talent programme Who are Foster? Foster works with some of the biggest names in food & drink, from The Hershey Company (Reese’s) to Carlsberg Britvic to Twinings, and fabulous brands like Loacker, Tim Tam, Ryvita, Ocean Spray and more. This is an awesome opportunity to join our incredible field sales team. An exciting role for someone who enjoys growing the distribution and footprint of a brand and doesn't mind opening new doors with prospective customers. If you’ve got a passion for field sales and brand building, this is your dream role!

Deputy Manager - Permanent, South Croydon. Salary £35k plus benefits Our client is a leading provider of commercial Business Centres in the Southeast with excellent customer service, transparency and flexibility at the heart of the company values. The company offer high quality flexible workspace and support services to a diverse community of small and growing businesses. They are seeking a proactive and organised Deputy Centre Manager to support the Centre Manager and other members of the team to ensure that their customers are provided with all the services to which they are entitled. Your role: • Responsible for all centre operations in the absence of the Centre Manager b) inform about availability of premises and services c) conduct viewing and complete licence agreement • Facilitate the arrival and departure of customers by carrying out and arranging issue of welcome packs, provision of keys and fobs, assist with arranging repair of dilapidations. Notifying rates department of new/vacating or moving customers, • Provide internet supply to each unit, support new customers with internet set up options, • Configuration, installations of VoIP phones along with ongoing support using the back end system, • Setting up and monitoring on site services to customers / virtual customers, including reception facilities, telephone answering/call forwarding, photocopying, franking, postal services and utilities contracts/cleaning, • Take bookings, arrange and help deliver services to conference/meeting rooms and hot-desk, • Monitoring the performance of onsite services and contractors including: Contract cleaning, refuse, landscaping, washroom services, car parking, and CCTV systems, etc., and reporting to the CM, • Overseeing and recording Health and safety checks including but not limited to: evacuations, weekly fire alarm check, monthly emergency lighting and electromagnetic door locks check, • Help and support with network and charity events Full time: 8.30am – 5.30pm Monday to Friday Holiday: 25 days rising to 28 after qualifying period (plus Bank Holidays) The ideal person - You will have strong administration skills and ideally experience in a business centre or similar environment, or facilities management. Project management would be an advantage. You will be a strong communicator with a friendly and professional manner. We are looking for a customer-focused candidate that has the ability to build positive relationships. Essential skills • Welcoming and professional personality to engage with customers and colleagues, • Good knowledge of all Microsoft packages, • Good knowledge of IT and able to resolve basic technical issues, • Excellent administration and organisational skills, • Good knowledge of Health & Safety & fire procedures

Role Summary Join one of the fastest-growing teams in the agency and take ownership of high-impact programmatic campaigns across a diverse client portfolio. As a Programmatic Account Manager, you’ll lead end-to-end campaign delivery across video, display, audio, YouTube, Connected TV and digital OOH, working closely with client teams and senior stakeholders to drive performance and innovation. This is a genuinely client-facing role with real responsibility from day one - combining hands-on platform expertise, strategic thinking and team leadership within a culture built around Freedom, trust and collaboration. About the7stars the7stars is unlike any other agency. The distinction started the day we launched in 2005 when we named ourselves after a pub, but more importantly when we made a promise that we were going to do things differently. And this commitment has stuck with us. It guides how we work, how we think and how we treat one another and can be expressed in a single word. Freedom. Our Freedom philosophy lives across our entire business from people, product and planning. It means we plan & buy media how we want, develop careers how we want, take holiday when we need it, invent tools when we need them, give people a platform to speak up, question and express themselves freely – but more importantly it has allowed us to create an amazing place to work. We have a unique working environment and open structure which encourages personal development through client contact, teamwork, training, exposure to all media and internal teams – and a “sky’s the limit” approach to your growth within the agency. In 2024 we achieved our 13th year in a row as a Sunday Times Best Places to Work and in 2023 were awarded Campaign’s number one media agency to work for accolade for the second year running. the7stars is 300 passionate media people that are able to focus purely on creating great work for our clients. If thinking freely and with integrity is your bag, then the7stars is an agency you should meet. The Role Across the7stars, we have specialist teams in all channels, and we have recently brought together the programmatic and direct buying teams into one omni-channel team to remain future facing and drive collaboration. We are looking for a Programmatic AM to join one of the fastest growing teams within the agency. We are looking for an ambitious & enthusiastic programmatic specialist with a track record of account management responsibilities. The ideal person will fit with the culture of the7stars, be a team player, friendly, positive & self-disciplined. The successful candidate will join our growing team in a client facing role that is responsible for the planning, activation, optimisation and reporting of activity across various DSP platforms including DV360, Trade Desk, Yahoo, Quantcast and Amazon. You will have ownership of client relationships from a programmatic perspective, and the opportunity to support the senior management with various projects. This is a unique opportunity to work with exciting brands across a variety of channels including digital OOH, YouTube, Connected TV, Audio, Video and Display. To be a future-facing Activation team that truly plans in a holistic way means that we need to supercharge the agency. This is a fantastic opportunity for the right candidate, and we are looking for driven motivated individuals to be part of this new exciting team. What you’ll be doing • Be a leader in the team and across the agency in terms of how best to apply programmatic buying strategies. Set the standard across tactical execution, planning, reconciliation and all end-to-end process managed by the team., • Be responsible for managing some of the biggest clients in the agency on all things Programmatic, attending initial client briefings and providing feedback early on the planning process., • Line manage and mentor junior traders in the team, responsible for their career progression and training., • End to end programmatic account management from planning, set up, optimisation and reporting., • Deliver best in class and market leading programmatic media plans across multiple channels., • Drive innovation – we want to win awards for our clients so be creative., • Work closely with Client teams to ensure all plans are adhering to business objectives, the comms platform and key KPIs., • Assist with the management and delivery of audit guarantees across PRF Clients., • Drive the development of media owner relationships to ensure we are seeking out opportunities that are new to market within the programmatic sector., • Stay up to date with new trends and push innovation with your clients, contributing to wider digital testing roadmaps., • Confidently present analysis, updates and strategic recommendations in face-to-face meetings and calls., • Execute and deliver best in class PCAs across the agency., • Demonstrate diligence, attention to detail and adherence to the campaign QA process. Required Skills • Prior experience in a programmatic planning and/or buying role (agency or trading desk), with a proven ability to deliver successful large-scale Programmatic Campaigns., • Hands-on experience working in various DSPs (ideally DV360 & The Trade Desk), activating across video, YouTube & display., • Up to date knowledge of the ad tech landscape., • Strong critical thinking and problem-solving skills., • Strong interest and knowledge in the Programmatic landscape., • Strong knowledge and hands-on experience of technology platforms and integration., • Great communicator, confident in front of clients with the ability to understand their wider business & challenges., • Ability to anticipate issues and be proactive in producing solutions with measurable outcomes., • Excellent numerical and analytical skills., • Solid understanding of all media channels. Apply if you want to • Join the largest independent, free thinking, fast moving media agency in the UK., • Have the freedom to grow your career at pace., • Be surrounded by a diverse team of talented thinkers who love the work they do., • Have the freedom to design a flexible approach to your working life., • Be challenged to learn and grow every day., • Join a business that gives 5% of its profits back into the community., • Be part of a culture that encourages creativity, entrepreneurialism and most importantly of all… fun. Benefits • Uncounted holiday, • Discretionary performance related summer profit share & Christmas bonus, • Flexible & hybrid working with a focus on togetherness (4 days per week in the office), • Personalised training plan & access to coaching, • Wellbeing days, • Flexible pension plan through Royal London (8% employer contribution under £35k), • Optional private medical insurance (Vitality) & cash back plan (Medicash), • Employee Assistance Programme, • Work from anywhere up to 2 weeks each year, • Paid for gym membership with a choice of 5 gyms, • Enhanced family friendly policies, • Personal finance advice & support, • Life Assurance & Critical Illness cover, • Profit share scheme (after 3 years’ service), • Electric Vehicle scheme, • Nursery Partnership, • Tech & Cycle to Work scheme, • Season ticket loans & expensed Railcard, • New Business Bonus eligible in your first years as a the7stars employee

Role Summary - IT Project Manager Aubay UK is seeking a Project Manager for our leading oil and gas client. The Project Manager will be responsible for planning, executing, and controlling projects of up to $5M in value and with teams of up to 20 members, following the client’s Project Delivery Framework (PDF) and associated delivery standards. Working within the client’s Trading & Supply organisation and supporting the Gas Programme, the Project Manager will drive delivery within the Gas Desk Analytics product area enhancing, digitalising, and scaling analytical tools that support traders with intraday trading, gas storage management, pricing analysis, and broader trading decision‑making. Success in this role requires close collaboration with business stakeholders, technology teams, and vendor partners to ensure solutions are reliable, accessible, and aligned with the business case of providing high‑quality, timely, and user‑friendly data to the gas trading organisation. Required Skills and Experience: • Project Management certification., • Experience delivering projects in Waterfall & Agile methodologies., • Technology experience across cloud, mobile, software‑as‑a‑service (SaaS), digital platforms, ERP, web applications, networking, workplace productivity, compliance, or cybersecurity., • Strong Vendor Management, Governance, Project Management, Scoping & Budgeting, Planning & Tracking, Assurance & Compliance, Risk Assessment & Management, and Stakeholder Management skills., • Strong financial skills, including cost management and benefits tracking., • Strong presentation and communication skills., • Domain knowledge in areas such as Chemicals, Deepwater, Retail, Finance, Legal, HR, Capital Projects, or relevant energy trading business functions., • Demonstrated capability working with trading‑related analytical tools and supporting business stakeholders within trading environments (Gas, LNG, SE‑E)., • Experience working with digital, SaaS, and cloud‑based transformation initiatives, aligned with the Client’s delivery frameworks. Desired Skills and Experience: • Bachelor's Degree (preferred)., • 10+ years in IT, with 5+ years delivering progressively larger and more complex projects up to $5M CAPEX/OPEX and leading teams of up to 20 members., • Storytelling and stakeholder influencing skills., • Strong communication, interpersonal resilience, and ability to lead teams through uncertainty., • Entrepreneurial and strategic thinking capability., • Experience working in energy trading portfolios such as:, • Client IDT / Downstream & Renewables, • Trading & Supply (TS) – Client Energy, SE‑EA, • Gas Trading, SE‑Gas Programme, • Familiarity with Gas Desk Analytics product ecosystem (advantage). Roles and Responsibilities: • Plan, execute, and control projects (up to $5M and 20 team members) in line with the Client Project Delivery Framework (PDF) and Client delivery standards., • Deliver business value by ensuring projects meet defined requirements, within agreed parameters of cost, schedule, quality, risk, and benefits., • Apply strong programme and project delivery skills across both Agile and Waterfall methodologies. This includes:, • Effective Change Control, Risk Management, and Reporting, • Establishing and executing Project Governance, • Managing Programme Leadership and the wider Project Natural Team, • Collaborate closely with stakeholders within the Gas Desk Analytics domain to support:, • Intraday Trading Tool, • Gas Storage Management, • Gas Digital Platform, • Client Energy Pricing, • Gas Desk reporting and decision‑support tools, • Support the Gas Desk Analytics product team in improving and digitalising analytical tools used by SE‑E Gas Trading, especially dashboards for books, positions, trading insights, and decision‑making workflows., • Ensure consistent alignment with the business case: providing high‑quality, timely, and accessible data and maintaining user‑friendly, reliable, and scalable analytical tools., • Use domain and technology knowledge to guide teams across cloud, digital, mobile, SaaS, and analytics solution delivery., • Build and leverage strong relationships with senior sponsors, programme managers, and key stakeholders—especially within trading, analytics, and governance teams., • Lead and motivate the project team through ambiguity, demonstrating resilience, structure, and delivery focus., • Ensure full compliance with Client standards, including assurance, audit, security, and regulatory expectations. Aubay's Take Our client is one of the Super Major global energy companies with who are working to power progress through cleaner energy solutions. You will have the opportunity to work in a challenging but rewarding environment that is fast paced and changing fundamentally, and work towards transforming the business of a Super Major energy company to meet the ambition to be a net-zero emissions energy business by 2050, whilst delivering a world class business case that has a strong societal license to operate. In your role you will be expected to enact change and deliver value globally across business lines and geographies. At Aubay UK, people are at the heart of our business. We offer a competitive remunerations package which includes a range of benefits. You will receive continuous support from our dedicated team of Talent Acquisition Specialists who will support your career development and success during your assignment with our client.

🔶 Office Administrator / Service Desk Coordinator 📍 Battersea, London (Full-Time, On-Site) 💼 Heat-Plex Limited About Heat-Plex Heat-Plex is a fast-growing, premium plumbing, heating and gas company operating across London. We work with private homeowners, landlords and managing agents, delivering high standards of workmanship and customer care. We are approaching £1.5m+ turnover and are now building a stronger in-house office team to support our next stage of growth. This is not a quiet reception role. It is a key position at the centre of a busy operations team. The Role • You will be the first point of contact for our customers and engineers., • Your role is to keep the diary flowing, ensure communication is clear and professional, and help the business operate efficiently day to day., • You will work closely with our Operations Manager and leadership team. Core Responsibilities • Answer all incoming calls professionally and confidently, • Book jobs accurately into our CRM system, • Manage customer emails and respond with clear, well-written communication, • Coordinate engineer diaries and confirm appointments, • Follow up on quotations and outstanding approvals, • Support with aftercare and customer satisfaction follow-ups, • Assist with general office coordination and admin tasks, • Help maintain high standards of organisation and workflow You will play a direct role in improving customer experience and helping the company grow. What We’re Looking For We are looking for someone who: • Speaks clearly and confidently on the phone, • Writes professional, polished emails, • Is highly organised and calm under pressure, • Can manage multiple tasks without losing detail, • Is proactive and takes ownership rather than waiting for instruction, • Enjoys working in a fast-paced environment, • Wants to grow with a business, not just “do a job” Previous administrative or service desk experience is preferred. Experience in trades, property or construction environments is a bonus — but not essential. Systems Experience with: • Microsoft Office, • CRM systems (training provided), • Scheduling or diary management software What We Offer • Competitive salary (based on experience), • A growing, ambitious company environment, • Opportunity to develop into a senior office or operations role, • Supportive team culture, • Modern office space in Battersea Important This role is fully on-site. We are building a strong office culture and require someone present and engaged with the team. If you are organised, confident and ready to take ownership in a growing business, we would love to hear from you.

Infrastructure Systems ManagerHours: Full-time (35 hours per week)Contract: 12-month fixed-term Location: Central London officeWorking pattern: Fully remote with occasional travel to LondonSalary:£35,825, rising to £38,065 after six months’ serviceWe’re recruiting an Infrastructure Systems Manager for a not-for-profit organisation undergoing a major shift from legacy on-premise systems to a modern, cloud-first environment. This role is ideal for a strong IT Officer or 3rd line engineer with hands-on project experience who is ready to step up. You’ll lead technical work across Azure adoption, cloud migrations, legacy decommissioning and internal system improvement.What you will do • Support and manage Microsoft-based infrastructure across on-prem and cloud., • Lead cloud migration work, including Azure and SharePoint transitions., • Provide 3rd line support and ensure systems are secure, monitored and resilient., • Implement Intune (alongside a third-party partner)., • Lead the rollout of an internal service desk tool., • Work closely with internal teams and external suppliers to deliver high-quality services., • Maintain legacy systems while supporting the move away from hybrid/on-premise environments.What you will bring<...

VolkerFitzpatrick offers a range and depth of civil engineering, infrastructure and building services. We contribute to vital parts of the nation's life through projects of strategic importance, while delivering those less visible, yet essential, works required by both private and public sectors. We build, renew, maintain highways, airports, railway infrastructure, and commercial, industrial and educational buildings. We currently have a superb opportunity for a Senior Bid Manager to join our Infrastructure business, based out of our Head Office in Hoddesdon. The project portfolio is varied and diverse, and includes major civils projects. The successful candidate will represent the company in the delivery of tenders, mentor others in developing their skills and knowledge in Bid Management. About you Proven IT and desk top publishing skills Excellent communication skills Construction experience from civils and rail background. Ability to juggle multiple priorities within demanding timescales. Ability to effectively delegate duties to supporting staff Ability to manage line managers Ability to continually improve the quality of work sent out by the company Design / Build process experience / understanding Risk and Value management If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerFitzpatrick is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerFitzpatrick are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all. TPBN1_UKTJ

Similar job titles could include IT Service Delivery Manager, Senior IT Manager, Senior Service Desk Manager, Head of IT Service Delivery, IT Manager, Senior Technology Manager. In this exciting senior position at a top international law firm, you will be responsible for IT leadership, business enga

Employer description: Bates IT supplies information technology solutions and network support, crucial to maintaining a competitive edge. Collaborating with Bates Connect engages a range of services within data infrastructure and communications systems, ensuring flexibility throughout. The successful apprentice will be working at 2-3 different sites across a week: • 1Floor, Side B, Maple House, 149 Tottenham Court Road, W1T 7NF, • Barnet Enfield and Harringay Mental Health Trust, Block B2, St. Ann's Hospital, St Ann's Rd, London, N15 3TH, • To provide technical advice, and to work closely with colleagues to maintain agreed service levels, • To implement and work on specific IT projects as required, • Provide onsite and face to face ICT support to customer organisations, • Provide Service Desk support / cover as required, • To provide support for the Client Manager in times of absence, • To help maintain operational procedures and system documentation, • Deliver to deadlines, • Diagnosing and resolving technical faults accurately, • Willing to go the extra mile

This role will report directly to the Service Desk Manager. The Service Desk Team are responsible for delivering a high level of support to our clients, covering a wide variety of packages and platforms. Freightserve recruitment are looking for a Service Desk Engineer for a well-established IT Compa

Recruitment Consultant Exeter, Devon OTE £60,000+ | Uncapped Commission | Hybrid Working | Clear Progression Are you an ambitious consultant ready to build something of your own with the backing of a respected, established brand? At Proactive Appointments, weve been delivering IT contract and permanent recruitment solutions for over 35 years. With offices in Surrey and Exeter, we are trusted specialists in our market and were growing. We are now looking for a driven Recruitment Consultant to join our high-performing Exeter team and build a successful desk within IT recruitment. Why This Role? This is not just another recruitment role. You will have the autonomy to grow your own desk, the support of an experienced delivery team, and the opportunity to build long-term client partnerships in a strong and resilient IT market. Whether you are currently a: Recruitment Consultant Account Manager Delivery Consultant Business Development Manager This is your opportunity to move into a role where your earning potential and career progression are genuinely uncapped. The Role Building and developing new client relationships across the UK IT market Managing the full recruitment lifecycle Winning new business through proactive outreach and networking Acting as a trusted advisor to clients, offering market insight and hiring strategy Working collaboratively with our delivery team to maximise placements Managing and growing your own desk with real commercial autonomy What Were Looking For Experience in a client-facing recruitment role (any sector considered) Strong communication and relationship-building skills Target-driven, ambitious and commercially aware Resilient, proactive and self-motivated High energy with a strong work ethic Someone ready to build a business within a business What Youll Receive Uncapped commission structure with realistic OTE £60,000+ Competitive basic salary Hybrid working (1 day per week from home) Early finish on Fridays 29 days holiday, rising to 34 with service (including bank holidays) Clear career progression and structured development Supportive and experienced leadership team Free parking and convenient access to the M5 and A30 Ready to Take the Next Step? If you are motivated by achievement, earnings and the opportunity to build something meaningful within an established recruitment business, we would welcome a confidential conversation. Apply now with your CV. TPBN1_UKTJ

Project Engineer - Cloud & Modern Workspace Location: Hertford, Hertfordshire (Hybrid - 3 days office / client sites) Salary: Up to £50,000 DOE + Benefits Employment Type: Full Time Eligibility: Applicants must have the right to work in the UK (no sponsorship available) About the Company A fast-growing Managed Service Provider based in Hertfordshire, delivering managed IT, cloud, and cyber security solutions to a diverse client base across the UK. Known for technical excellence, a collaborative team culture, and strong client relationships, my client provides clear career progression and the opportunity to work on modern, forward-thinking technology projects. Role Overview My client is seeking a skilled Project Engineer - Cloud & Modern Workspace to design and deliver high-quality infrastructure and cloud transformation projects for a broad range of clients. This role will focus heavily on Microsoft Cloud technologies, Modern Workplace deployments, and infrastructure upgrades. You will work closely with clients, internal service desk teams, and senior technical staff to scope, implement, and document projects to a high standard. This position is ideal for an experienced 3rd Line Engineer or Project Engineer looking to specialise further in Microsoft cloud technologies within a growing MSP environment. Key Responsibilities Design and deliver client projects focused on: Microsoft 365 migrations and optimisation Azure infrastructure deployments Modern Workplace implementations (Intune, Autopilot, Conditional Access) SharePoint and Teams deployments Lead tenant-to-tenant migrations and on-prem to cloud transitions. Implement and configure: Azure Virtual Machines Azure AD / Entra ID Microsoft Intune & Endpoint Manager Security and compliance policies Deliver hybrid infrastructure solutions involving Windows Server and Azure integration. Plan and execute server and network upgrades where required. Produce clear technical documentation, project plans, and handover documentation. Support pre-sales activity including technical scoping and solution design. Work collaboratively with the Service Desk team to ensure smooth project transitions into support. Ensure projects are delivered on time, within scope, and to high technical standards. Essential Skills & Experience Proven experience in a Project Engineer or senior 3rd Line role within an MSP environment. Strong hands-on experience with: Microsoft 365 (Exchange Online, SharePoint, Teams) Azure (IaaS, networking, identity, security) Intune and device management Windows Server (2016/2019/2022) Experience delivering cloud migrations and Modern Workplace projects. Solid understanding of: Azure AD / Entra ID Conditional Access & MFA Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Firewalls) Experience with virtualization (VMware or Hyper-V). Strong documentation and client-facing communication skills. Ability to manage multiple projects simultaneously. Desirable Skills Microsoft certifications such as: AZ-104 (Azure Administrator) MS-102 (Microsoft 365 Administrator) SC-300 (Identity and Access Administrator) Experience with backup and disaster recovery solutions. Exposure to cyber security frameworks and security hardening. Experience with RMM and PSA tools within an MSP. What We Offer Salary up to £50,000 DOE Clear progression into Senior Project roles Ongoing training and certification support Pension scheme Private healthcare 25 days holiday + bank holidays + birthday leave Hybrid working model A collaborative, technically strong MSP environment with exposure to modern cloud technologies This is an excellent opportunity for a cloud-focused engineer who wants to play a key role in delivering cutting-edge Modern Workplace and Azure solutions within a growing, ambitious MSP. TPBN1_UKTJ

Part of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group's business units we deliver a truly integrated, multidisciplinary service. VolkerStevin (C2V) have an opening for an experienced Site Administrator to join our team on the AMP8 Framework based in our Ambelside office. To provide an effective administration function for both the site and the overall project, ensuring control of all agreed admin and documentation in a manner consistent with VolkerStevin and project processes and procedures .To provide administrative support to the Head of Office Manager Key Accountabilities: To provide a complete administration function for the project Purchase Card: Assisting the Office Managers where required on managing purchase cards. Working alongside the Head of Office Management to support monthly spend reports requirements. Click Travel: Booking travel & hotels for the site team and running weekly reports to ensure all costs are captured and reconciled and signed off Reports: Running and reviewing daily/weekly/monthly reports Procure to Pay : Supporting the office management team with: Querying invoices with Suppliers and ensuring the query details are on 4PS and on the correct query code Managing / monitoring disputed invoices in a timely manner 3-way matching invoices in 4PS Chasing credit notes Entering good receipts notes Entering operated and labour timesheets Plant Reports: Managing the Live Hire Reports and weekly reviews on issues Plant: Learning the plant system and support queries with the hire desk and office management team Asset Register: Site purchased asset log General Support: Support give to the Head of Office Management on any tasks needed to support the office management team on a day-to-day basis About you Required Qualifications / Expertise Site/Construction Company experience (not essential) Excellent communication skills including written English and ability to compile own letters. Excellent IT skills including; Word, Excel, Powerpoint, Access, E-Mail and Internet Excellent telephone manner Ability to use initiative Discretion and confidentiality Time management skills Experience in the Procure to Pay Process If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure. By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance Flexible working opportunities programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all. #LI-DL1 TPBN1_UKTJ

Main Purpose: Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised applications, reports, data and hardware. Specific Responsibilities: To respond to Clients requests for support in a timely and professional manner adhering to client SLAs. To ensure that all work completed as part of a response to a request for support is recorded accurately in tickets and in timesheet entries. To employ effective Root Cause Analysis techniques when troubleshooting incidents, bugs or problems reported by clients. To be polite, courteous and diligent when communicating with clients over the telephone or by e-mail. To ensure that requests for support are responded to in accordance with client SLAs and clients are kept up to date with the progress of their request To escalate requests for support to Senior Technician colleagues as and when necessary. To ensure that solutions are thoroughly tested and documented prior to being released to client environments Manage client environments ensuring they are kept up to date following releases Manage the change and release process, produce associated documentation and lead/participate in deployment outages To liaise effectively with Support and Delivery team colleagues. To be competent and confident in the use and support of the systems being used by the clients to which you are assigned. Analysis and tuning of Maximo SQL queries to ensure client systems run smoothly To assist colleagues as and when required. To participate in Naviams Out of Hours on-call support rota. To attend training sessions as and when necessary. Any other activities that the Service Desk Manager may deem necessary. Person Specification The ideal candidate will be an analytical problem solver, with experience in IT Support in similar organisations. The individual should be able to demonstrate: Skills & Personal Qualities Required: Minimum 2:1 grade in a Computer Science/Software Development (or equivalent) degree. 2 years experience in a similar role Experience of establishing good customer focused relationships. Competent SQL skills. Good administrative/organisational skills. Strong communication skills both written and verbal (fluent in English). IT literate with an underlying knowledge of multiple operating systems and VMWare etc. Honest, reliable and must maintain confidentiality at all times. Well organised, self-motivated and able to work unsupervised as an individual or as a team member. Methodical approach to work with the ability to deliver under pressure and achieve deadlines. Present information in a clear and concise manner. Develop working relationships, both internally and externally. Presentable, professional, courteous, polite and extremely customer focused. Excellent timekeeping and able to work extra hours when required. Willingness to continue personal development and training. Must be able to visit different locations across the UK as required. Home based Skills & Personal Qualities Desired: Technical / Functional knowledge of Maximo MAS and / or earlier versions Certified Java Programming Technologies. Certified SQL & DBA skills. IBM Certified Deployment Professional in Maximo Development Lifecycles (e.g. V-Lifecycle, ITIL3 etc). Experience with BIRT reporting tool Application server experience (WebSphere/Weblogic) Enterprise database systems such as MSSQL, Oracle and DB2 Enterprise OS such as Windows Server and Linux Hardware virtualisation and cloud platforms such as AWS and Azure Enterprise system architecture and network design patterns Modern object orientated languages, particularly Java Scripting languages, particularly Python Who are Naviam? Naviam was founded to help businesses maximize the benefits of their software solutions over the lifecycle of their physical assets. Today, Naviam is a leading IBM Maximo Enterprise Asset Management partner for asset intensive organizations worldwide. As one of the few Maximo partners providing Enterprise Asset Managemen t (EAM) and Asset Performance Management (APM) expertise across North America, Europe and Asia Pacific, we combine a local presence with global expertise to deliver tailored asset management solutions and trusted partnerships wherever you are on your maintenance journey. Our leading Naviam Cloud platform brings together best of breed solutions to future proof your modern business. We continue to grow our global footprint and were excited that youre interested in joining us! TPBN1_UKTJ

Infrastructure Support Manager. Shared Services IT Infrastructure. EMEA and offers the opportunity to make a tangible impact in shaping a future‑proof Service Desk and Infrastructure landscape.

Similar job titles could include IT Service Delivery Manager, Senior IT Manager, Senior Service Desk Manager, Head of IT Service Delivery, IT Manager, Senior Technology Manager. As Senior IT Support Manager, you will be collaborating and working closely with lawyers/partners and the wider IT departm

Proven experience managing an IT Service Desk team within a fast-paced, service-oriented environment. IT Service Desk Manager (14-Month FTC mat-cover) – Onsite in London. We’re working with a fast-paced, forward-thinking organisation in London that’s looking for an IT Service Desk Manager to j

Reporting to the Service Desk Manager, the person appointed will assume overall responsibility for first and some second-line technical support for all departmental IT applications and services across a College, including end-user computing; this includes multi-function devices and specialized AV an

The Service Desk Manager is responsible for leading the IT Service Desk team in delivering exceptional 1st and 2nd line support to students, executive education participants, alumni, faculty and staff within a prestigious business school environment. London Business School are thrilled to be recruit

Similar job titles could include IT Service Delivery Manager, Senior IT Manager, Senior Service Desk Manager, Head of IT Service Delivery, IT Manager, Senior Technology Manager. Are you a Senior IT Support Manager or IT Service Delivery Manager looking for a rewarding new role?. You will define stra

Senior Second Line IT Support Technician – macOS focused role Mainly home working| Up to £39,000 | Mainly remote with some London office presence Role Overview Seeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments. The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment. You will need solid experience providing macOS support on a busy Helpdesk. You will be working remotely but some office on-site support required too in London. This is as required but the role will mainly be working remotely. Key Responsibilities Provide second-line technical support via remote tools, email, and telephony Act as an escalation point for First Line Support, managing complex incidents end to end Troubleshoot and resolve hardware, software, and network issues Perform user on-boarding and off-boarding across multiple platforms Maintain accurate ticketing and technical documentation Work closely with Support Desk Manager and other team members Identify and contribute to process and service improvementsTechnical Environment Strong experience is expected in Apple-centric environments, alongside exposure to: macOS, iOS, Apple Business Manager Windows, Windows Server, Active Directory Microsoft 365, Azure Google Workspace / Google Cloud Cisco Meraki JAMF, Kandji, JumpCloud Synology Adobe Creative CloudCandidate Profile Proven experience in First-line and Second-Line IT Support, supporting Apple laptops and macOS focused environments Strong working knowledge of macOS and Windows Confident troubleshooting across desktop, server, and networking environments Excellent customer-facing and written and verbal communication skills Able to work independently and as part of a support team ITIL or similar service management experience desirable Degree in IT or related discipline preferred but not essentialWorking Model Primarily remote, with customer interaction via remote support tools Dedicated home office required Hybrid working anticipated, with occasional working in Central London officePackage Salary up to £38,000 per annum Pension (after 3 months) Private healthcare (after 6 months) Staff discounts Apple laptop provided Training and professional development opportunities Birthday leave Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity

Your new company We work with a diverse range of organisations across London to deliver exceptional facilities support. Our clients include public sector bodies, where you'll help maintain vital services for communities, and private sector businesses, ensuring smooth operations in fast-paced corporate environments. Whatever your preference, we have opportunities that suit your skills and allow you to make a real difference in well-managed, professional settings. Your new role Building Maintenance & Checks Conduct daily building walk-throughs to identify hazards or maintenance needs. Perform minor repairs (e.g., door handles, light bulbs, furniture adjustments). Support planned preventative maintenance (PPM) schedules. Report major faults to the Facilities Manager and log them in the system. Room & Event Setup Arrange furniture layouts for meetings, training sessions, and events. Test and set up AV/IT equipment before use. Ensure rooms are clean, stocked, and ready for use. Post & Deliveries Sort and distribute incoming mail and parcels. Prepare outgoing mail and liaise with couriers for collections. Maintain accurate delivery logs. Inventory & Supplies Monitor and replenish office consumables (stationery, kitchen supplies). Track stock levels and place timely orders. Maintain storerooms in an organised manner. Contractor Liaison Escort contractors on-site and ensure compliance with health and safety. Check permits to work and verify insurance documentation. Monitor contractor performance and report issues. Health & Safety Act as Fire Warden and assist during evacuations. Conduct weekly fire alarm tests and emergency lighting checks. Carry out water temperature checks for legionella control. Ensure first aid kits are stocked and accessible. Administrative Support Log and track helpdesk tickets to resolution. Update facilities management systems (e.g., CAFM). Assist with compliance documentation for audits (ISO, H&S). Customer Service Greet visitors and provide directions or assistance. Respond promptly to staff queries and escalate when needed. Maintain a professional and helpful demeanour at all times. Additional Duties Support office moves and desk relocations. Assist with sustainability initiatives (e.g., recycling programs). Participate in emergency drills and business continuity planning. What you'll need to succeed Experience: Previous experience in facilities, maintenance, or customer service is advantageous. Certifications (Desirable): First Aid at Work Fire Warden Training Health & Safety (e.g., IOSH Working Safely) Background Checks: May be required for roles in schools or with vulnerable groups What you'll get in return Job role in the heart of London London weighting salary Employee benefits Extensive training courses What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

The Chelsea Harbour Hotel is looking for a dynamic and energetic Night Manager, who has passion for delivering impeccable experiences across all areas of the house during the late hours, serving a mix of residents, members, and guests. The Night Manager needs a strong background in a hotel night-time front-of-house role, with a passion for creating memorable moments, attention to detail, and personalised guest service. Night Manager will be responsible for: Managing the Front of House Operations during the Night shift, including, but not limited to ensuring staffing levels are adequate within all Departments. To ensure that all control procedures pertaining to the processing of all financial matters are adhered to at all times including an accurate log of checks. Any discrepancies are reported in the correct manner. Directly communicates with the Front of House Manager regarding all points concerning the Front Desk and Guest Services department at night. Night Manager to conduct daily briefings with all Front Office staff to be sure that all are aware of hotel movement. Ensure guest communication is executed in a timely manner, either written or verbal. Ensure shift handovers are completed in a comprehensive manner. As Night Manager, the essential skills required: Ability to multitask Capacity to proactively manage the operation Knowledge of Opera, H&S, large hotel operations Skill in communication, guest service and leadership Leadership qualities Strong communicator Personable Flexible Calm under pressure Approachable Focused We offer a benefits package including: Social Events, Wellbeing and Team Activities Training and development Cash Health Plan cover option available Pension Salary Sacrifice Scheme Career development and salary reviews Interest free Season Ticket Loan Scheme 1 Volunteer Days per year (fully paid and in addition to your annual leave) Complimentary meals prepared for you by our chefs Length of Service related holiday scheme My Millennium discount perks Discount on Accommodation worldwide and 50% Food and Beverage Outlets Life Assurance Recommend a Friend Scheme Key Information Salary: £33000 pa ++ incentives Address: SW10 0XG Working hours: 40 hrs Weekly About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry #CHHCaterer TPBN1_UKCT

MS668 - Front Office Service Manager Location: Watford Salary: £70,000 - £80,000 • package Overview: First Military Recruitment are currently seeking a Front Office Service Manager on behalf of one of our clients. You will be responsible for the end-to-end delivery, performance, and continual improvement of IT services supporting front office functions. This includes service desk, field support, and asset management, alongside budget responsibility, team leadership, and adherence to IT policies and best practice. Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration. Duties and Responsibilities: Manage delivery of front office IT services including end-user support and incident management Oversee hardware lifecycle: procurement, deployment, maintenance, and repair Manage software licensing, compliance, and asset tracking Support mobile devices, telephony, printing, and end-user equipment Build strong relationships with stakeholders and align services to business needs Manage full service lifecycle from design through to improvement and retirement Maintain accurate records across service catalogue, CMDB, and asset repositories Ensure smooth transition of new or changed services into operations Drive automation and continuous improvement initiatives Apply SIAM principles to manage internal teams and external suppliers Monitor service performance against SLAs/KPIs and conduct service reviews Manage service costs and budgets, ensuring value for money Provide performance and financial reporting to stakeholders Ensure effective incident resolution and root cause analysis Lead service improvements to enhance performance and user experience Collaborate with other Service Managers and IT teams for consistency Support IT asset audits and ensure compliance with policies Promote a customer-focused, service ownership culture Skills and Qualifications: Experience delivering end-user IT services (service desk, devices, software, etc.) Experience in multi-vendor or outsourced environments Knowledge of IT asset management best practices Understanding of ITIL and SIAM frameworks Experience in incident, problem, and change management Strong stakeholder engagement and communication skills Budget and vendor management experience Service-driven, business-focused mindset Strong organisational and documentation skills Ability to work independently and within teams Additional Requirements: Security clearance may be required Flexible working and travel as needed

Senior Second Line IT Support Technician – macOS focused role ? Mainly home working| ? Up to £40,000 | ? Remote with occasional office presence Role Overview Seeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments. The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment. You will also assist in mentoring and supporting more junior team members – you need solid experience providing macOS support on a busy Helpdesk. Key Responsibilities Provide second-line technical support via remote tools, email, and telephony Act as an escalation point for First Line Support, managing complex incidents end to end Troubleshoot and resolve hardware, software, and network issues Perform user on-boarding and off-boarding across multiple platforms Maintain accurate ticketing and technical documentation Work closely with Support Desk Manager and other team members Identify and contribute to process and service improvementsTechnical Environment Strong experience is expected in Apple-centric environments, alongside exposure to: macOS, iOS, Apple Business Manager Windows, Windows Server, Active Directory Microsoft 365, Azure Google Workspace / Google Cloud Cisco Meraki JAMF, Kandji, JumpCloud Synology Adobe Creative CloudCandidate Profile Proven experience in First-line and Second-Line IT Support, supporting Apple laptops and macOS focused environments Strong working knowledge of macOS and Windows Confident troubleshooting across desktop, server, and networking environments Excellent customer-facing and written and verbal communication skills Able to work independently and as part of a support team ITIL or similar service management experience desirable Degree in IT or related discipline preferred but not essentialWorking Model Primarily remote, with customer interaction via remote support tools Dedicated home office required Hybrid working anticipated, with occasional working in Central London officePackage Salary up to £40,000 per annum Pension (after 3 months) Private healthcare (after 6 months) Staff discounts Apple laptop provided Training and professional development opportunities Birthday leave Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity

IT Support Engineer We are recruiting for an IT Support Engineer to join a growing IT team in a hands-on support role covering both 1st and 2nd Line duties. This IT Support Engineer position is ideal for someone currently working within a Service Desk or IT Support environment who wants a stable opportunity with clear day-to-day responsibility and the chance to develop further technical exposure. As an IT Support Engineer, you will play a key role in ensuring users receive responsive, high-quality technical support across the organisation. The Role – IT Support Engineer The IT Support Engineer will be responsible for providing a mix of 1st Line and 2nd Line support across desktop, Microsoft 365 and user account environments. Key responsibilities include: • Providing 1st and 2nd Line support via phone, remote tools and deskside, • Managing and resolving tickets within an SLA-driven ITSM system, • Supporting Windows 10/11 desktop environments, • Administering Active Directory / Entra ID (users, groups, permissions), • Supporting Microsoft 365 including Outlook, Teams, OneDrive and SharePoint, • Troubleshooting hardware, laptop builds and device deployments, • Assisting with onboarding and offboarding processes, • Escalating more complex technical issues when required, • Supporting meeting room AV systems and basic connectivity issues This IT Support Engineer role offers strong exposure across core Microsoft technologies while maintaining a user-facing, service-led focus. What We Are Looking For To be successful in this IT Support Engineer position, you should have: • Experience in a 1st Line or 2nd Line IT Support role, • Strong knowledge of Microsoft 365 and Active Directory, • Confident Windows desktop troubleshooting skills, • Experience working in a ticket-based environment, • A customer-focused and professional communication style, • A stable employment background and desire for long-term development Desirable Skills • Microsoft Intune / Endpoint Manager exposure, • Basic networking knowledge (DNS, DHCP, VPN), • ITIL awareness, • Experience within an MSP or fast-paced support environment This IT Support Engineer opportunity would suit candidates currently working as: IT Support Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Engineer, 1st Line Engineer, 2nd Line Support Engineer. If you are an IT Support Engineer looking for a role where you can make an impact and continue building your technical skills, we would be keen to speak with you. Keywords IT Support Engineer, 1st Line Support, 2nd Line Support, Service Desk, Helpdesk, IT Support Analyst, Microsoft 365, Active Directory, Entra ID, Windows 10, Windows 11, Intune, Endpoint Manager, ITIL, Desktop Support, Hardware Support, User Support, Ticketing System, SLA, Networking, VPN, DNS, DHCP

We are currently recruiting for a Building Manager on a 2 month fixed-term contract (July start) to work in our commercial developments based in central London (EC4A). Here you will have responsibility for delivering the highest levels of customer experience and service to all residents, guests, contractors, the client. You'll be a real people person and go that little bit further to get to know the residents at this small but perfectly formed development, building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful. You'll be the first and primary point of contact for residents when it comes to any support they need at the place they call home. Ideally, you'll have all or most of the experience we're asking for: Previous experience within residential building management Significant experience providing exemplary levels of customer service Experience in managing contractors and building works within a busy development Awareness of general fire, health & safety and security Proven ability to and handle confidential information with professionalism and discretion Responsibilities Meet and greet the residents and answer enquiries by telephone or from callers to the desk. Assist the residents, guests and visitors when required. Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities. Being courteous and helpful to residents, guests, suppliers, tradesmen and the general public. Communicate with leaseholders and managing agents in an attentive and personable manner. Manage and delegate to the on-site team. Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Property Manager. Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk. Hours: Monday to Friday / 08:00-18:00 Salary: £14.18 per hour / £36,855 per annum Location: EC4A (closest stations are City Thameslink or Chancery Lane) If this position is of interest to you please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion TPBN1_UKCT

We are currently recruiting for a Building Manager on a 2 month fixed-term contract (July start) to work in our commercial developments based in central London (EC4A). Here you will have responsibility for delivering the highest levels of customer experience and service to all residents, guests, contractors, the client. You'll be a real people person and go that little bit further to get to know the residents at this small but perfectly formed development, building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful. You'll be the first and primary point of contact for residents when it comes to any support they need at the place they call home. Ideally, you'll have all or most of the experience we're asking for: Previous experience within residential building management Significant experience providing exemplary levels of customer service Experience in managing contractors and building works within a busy development Awareness of general fire, health & safety and security Proven ability to and handle confidential information with professionalism and discretion Responsibilities Meet and greet the residents and answer enquiries by telephone or from callers to the desk. Assist the residents, guests and visitors when required. Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities. Being courteous and helpful to residents, guests, suppliers, tradesmen and the general public. Communicate with leaseholders and managing agents in an attentive and personable manner. Manage and delegate to the on-site team. Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Property Manager. Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk. Hours: Monday to Friday / 08:00-18:00 Salary: £14.18 per hour / £36,855 per annum Location: EC4A (closest stations are City Thameslink or Chancery Lane) If this position is of interest to you please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion TPBN1_UKCT

Your new role A leading construction and infrastructure organisation is seeking an experienced Front Office Service Manager to lead the end‑to‑end delivery and continual improvement of IT services that support front‑office business operations. This role oversees critical end‑user services including service desk, field support, device provisioning, software licensing, telephony, and peripherals within a multi‑vendor, outsourced environment. You will ensure these customer‑facing services deliver measurable business value, meet agreed performance targets, and offer a high‑quality user experience. You will maintain accurate service information in the IT Service Catalogue and ensure all front‑office services are delivered efficiently, cost‑effectively, and in line with ITIL and SIAM principles. This role includes leadership responsibility for service desk, field support, and asset management teams. You will shape operational processes, drive service improvements, and optimise budget utilisation while ensuring adherence to IT policies, standards, and asset management best practices. Strong stakeholder relationships are essential. You will work closely with business leaders to understand operational priorities and ensure IT services maximise productivity and align with business needs. Working alongside other Service Managers and Digital teams, you will champion consistent service delivery and drive continuous improvement across the wider IT function. What you'll need to succeed Proven experience managing end‑user workplace services (service desk, devices, telephony, printers, software licensing, etc.) Experience managing services in multi‑vendor, managed service, or outsourced environments Strong knowledge of IT asset management best practices Excellent stakeholder management and relationship‑building skills Hands‑on experience with ITIL and SIAM frameworks Experience in incident, problem, and change management Budget and cost allocation experience Business‑focused, service‑driven mindset Excellent communication and presentation skills Strong documentation and reporting capabilities Self‑motivated and able to work independently and collaborativelyDesirable: Experience leading teams in a matrix environment Familiarity with front‑office business processes Knowledge & Skills IT service management (ITIL, SIAM) - Expert Incident, problem, and change management - Competent Stakeholder engagement & communication - Accomplished Service portfolio and catalogue management - Competent Budget & financial management - Competent Vendor management - Competent Hardware & software asset management (full lifecycle) - Competent Process improvement & governance - Competent What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Elior at work - Workdays Made Better with Great Food A great workday starts with great food , and we know food at work should be more than just a sandwich at your desk. That's why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it's a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus , we keep teams happy, energised, and ready to take on the day . What you'll be doing... As a Chef de Partie you will support, organise, mentor and train members of the kitchen team in line with company procedures. Ensure food preparation and control meets requirements in respect of COSHH, Food Safety and Health & Safety regulations are adhered to and any incidents are reported Support the manager in maintaining, ordering and controlling food stocks within budget Maintaining up to date product and menu knowledge, and maintaining a high standard of food preparation and presentation, ensuring portion and quality control Ensuring high standards of cleanliness of all areas in the kitchen and of equipment Maintain and achieve catering budgeted targets and costs as stipulated by head chef and the management team To ensure all daily tasks are carried out to a high standard. To assist with ordering, costing, recipes and stock taking as and when required. To ensure that all casuals working under your supervision follow the standards expected within Schroders and by Elior / Lexington To ensure accurate weekly stock take is carried out and completed in the correct time scale. Ensure cleaning schedules are strictly adhered to and signed as and where required. To ensure the accurate recording of all temperature requirements are documented correctly, raising any concerns immediately To ensure all allergen information are documented correctly Report any problems that occur with regards to Health & Safety, temperatures, cleanliness and other general issues to the correct departments, bringing to the Head Chef's attention To ensure that complaints are handled quickly and efficiently and brought to the attention of the management at the earliest opportunity. To report any malfunctions of equipment to the persons responsible. To take a proactive and professional approach to the business as a whole and to actively promote Elior / Lexington to our customers and clients To adhere to all company policies and procedures To carry out any other reasonable request made by a member of management Report and take necessary action for any incident of injury, fire, theft, loss, damage and unfit food to management. Working Pattern: Monday - Friday, P redominantly between 7am -3:30pm but some flexibility is required between 7am - 5:30pm depending on business needs What can you bring? Possess a passion for food Focused on the front line Genuine interest in customer service excellence Team player Previous experience of working in a kitchen Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

Job Title: Desktop Support Analyst Contract Type: Permanent, Full Time Salary: Up to £38,000 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Onsite Working Hours: Shift Pattern What to wear: Smart casual The Role: As a Deskside Support Analyst, you will be part of the Service Operations team, providing face-to-face and on-site technical support to end users. You will act as a key point of contact for resolving hardware, software, and access-related issues, ensuring a high-quality user experience in a fast-paced, security-conscious environment. This role requires strong technical capability, excellent interpersonal skills, and a proactive, customer-focused approach to problem resolution, operating in line with ITIL best practices. Role Responsibilities: • Provide deskside and on-site technical support to users, resolving incidents and service requests logged via ServiceNow or other approved channels • Perform hands-on diagnosis, troubleshooting, and resolution of issues related to desktops, laptops, peripherals, mobile devices, and meeting room technology • Support Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure) • Manage user account administration, including account creation, access provisioning, group membership, and password resets using Active Directory / Entra ID • Install, configure, upgrade, and replace end-user hardware and software in accordance with standard operating procedures • Escalate complex or unresolved issues to second- or third-line support teams while maintaining ownership and clear communication with the user • Ensure all incidents and service requests are accurately logged, prioritised, and resolved within agreed service level agreements (SLAs) • Follow documented technical procedures, security standards, and knowledge base articles to ensure consistent service delivery • Support security and compliance requirements, including endpoint protection, patching, and secure device handling • Collaborate with service desk, infrastructure, and security teams to support continuous service improvement • Participate in shift-based or on-call rotations where required to support business operational needs Key Skills: • Strong working knowledge of current and previous versions of Microsoft Windows and Windows Server • Hands-on experience providing deskside or on-site end-user support in a corporate or enterprise environment • Experience using ServiceNow or similar IT Service Management (ITSM) tools • Solid understanding of Active Directory / Entra ID administration and troubleshooting • Good working knowledge of Microsoft 365 applications and end-user support • Familiarity with Microsoft Cloud technologies, including Azure, is desirable • Understanding of ITIL service management principles and best practices • Excellent communication and customer service skills, with the ability to engage confidently with users at all levels • Strong analytical and problem-solving skills with a proactive, solution-driven mindset • Experience working in a managed service provider (MSP), MSSP, or security-focused environment is advantageous but not essential The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: A video call over MS Teams with the Hiring Manager Second interview: Usually F2F interview onsite at one of our offices (this can sometimes involve a task or presentation). About Acora We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

A successful Plant Hire provider are looking for an enthusiastic individual to join an outstanding team. This is a full time, permanent position. Working with colleagues to achieve a high standard of service to clients & contractors. We are looking for a Hire Controller, someone with enthusiasm and a customer sales focus to join this leading company, who preferably has previous experience within Plant / Hire industry. Key Responsibilities for a Plant Hire Controller: Great Telephone Manner Building Lasting Relationships with Repeat Customers Follow up and develop sales opportunities Taking On and Off Hire Calls Organising Transport Raising Contracts on Bespoke IT System Organised, Able to Prioritise Workload Filing / Admin Tasks Resolve Customer Queries / Complaints Skills & Requirements - plant hire controller: Previous Experience in One or More of The Following Roles: Hire Controller; Senior Hire Controller; Hire Assistant; Hire Manager; Hire Desk Manager; Hire Co-Ordinator, Rental Manager, Assistant Manager, Assistant Branch Manager within a Tool or Plant Hire Company Strong Commitment to Deliver Excellent Customer Service Organised with the Ability to Prioritise Multiple Tasks Excellent Time Management Skills Excellent Communication Skills IT Literate Full Driving License Benefits: Permanent role No weekend work 24 Days Holiday Please follow the link to apply

Hotel Porter to offer information and assistance to visitors and hotel guests in regard to hotel facilities, local attractions, dining, entertainment, transportation, sports events, recreation, tours, health and beauty treatments, child-care, cultural events, shopping etc., while projecting a positive image at all times is required for a well-established hotel chain based in Central London. Please note: This is not a Security role and candidates must be prepared to carry out Food and Beverage Assistant duties which includes working behind the Bar. SALARY: Competitive LOCATION: Central London JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Hotel Porter to offer information and assistance to visitors and hotel guests in regard to hotel facilities, local attractions, dining, entertainment, transportation, sports events, recreation, tours, health and beauty treatments, child-care, cultural events, shopping etc., while projecting a positive image of the hotel and company at all times. Working as the Hotel Porter you will keep a folder at the Concierge desk containing up-do-date information on restaurants, entertainment venues, transportation links, car hire, airport pick-up services, health & beauty treatments, child-care, cultural events, courier services, laundry facilities, shopping and any other services that may be of interest to hotel guests. As the Hotel Porter you will maintain a courteous and professional telephone manner at all times and deliver all messages and correspondence to guests or the relevant department in a prompt and timely manner. DUTIES Your duties as a Hotel Porter and Food and Beverage Assistant will include: Administration • Maintain accurate record of customer reservations for the restaurants and bars, • Check and accept deliveries, • Verify use-by and expiration dates on all goods received, • Assist in placing orders and requisitions. Complete all necessary paperwork, • Keep all delivery notes safe and pass them to the F&B Manager/Cost Control, • Keep menus, brochures and other promotional materials clean, tidy and readily available, • Obtain a guest list from reception at the start of each shift, • Ensure complete and accurate handover between shifts, • Keep a supply of local maps, brochures and magazines containing relevant local information, • Keep accurate record of all bookings made for guests Telephone • Be fully conversant with all telephone and fax equipment, • Keep record and be familiar with all extension numbers in the Hotel, • Maintain a courteous and professional telephone manner at all times, • Record and pass all messages to guests and other employees promptly Guest Services • Welcome guests upon arrival, help them with their luggage, escort them to the room and inform them of all in-room and Hotel facilities, • Identify return clients and welcome them back, • Escort customers to an appropriate table or waiting area and assist with coats and bags, • Present the correct menus and give any explanation on menu items, • Give customers accurate information about any drinks offered in the menu, • Promote certain items of food and drinks at appropriate times (e.g. special weekend menus etc.), • Liaise with kitchen staff and serve the correct type, quality and quantity of food in accordance with laid down procedures, • Attend to all guests and potential clients at the Concierge desk and in the hotel lobby in a courteous and efficient manner, • Answer customer enquiries politely and efficiently and where necessary seek help and information from other departments, • Serve drinks and snacks in the bar and lobby areas, following licensing law and weights and measures requirements, • Recommend hotel facilities and services first, or those of sister hotels if possible, • Ensure that only approved or contracted suppliers are used when recommending/booking a service for a guest, • Handle complaints promptly and professionally. Seek the assistance of senior reception staff, guest relations and the Duty Manager when necessary Accounting and Cashiering • Ensure the security of all moneys kept at the Concierge desk at all times, bearing personal responsibility for it, • Be familiar with the deposit/payment policy of suppliers, • Inform the guest where a higher charge will be incurred due to including commission, • Ensure correct laundry charges are applied to guest accounts and file a copy of the Audit Trail or guest bill with the movement list General • Be fully conversant with hotel and in-room facilities, • Keep the Concierge desk and lobby area clean and tidy at all times, • Carry out minor repairs in guest bedrooms and public areas when necessary, • Arrive on duty at the correct time, • Ensure full and accurate handover between shifts HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14519 Full-Time, Permanent Hospitality and Catering Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. Food and Beverage Assistant – F&B AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Job Title: Out of Hours Care Coordinator Salary: £13.85 Per Hour Location: London Job Type : Full Time, Permanent SPONSORSHIP REQUESTS WILL NOT BE ACCEPTED. About us: Healthvision UK intends to grow significantly over the next few years, whilst at the same time continuing to deliver services of the highest quality which meet our clients' needs. Our 3 year vision is to be the most widely recognised provider of quality homecare in London and across the South East. We actively promote the wishes and choices of Service Users to ensure they receive a personalised service. Healthvision follows the 'outcomes' model of care, where specific goals and desired outcomes are planned with input from the Service User. About the role: The Out of Hours Care Coordinator provides essential office support outside of normal business hours, ensuring the general running of the service, in particular ensuring that rota management is maintained at the same level as during office hours. You will manage all issues that arise after hours. Key Responsibilities: Answering and dealing with phone enquiries from staff and clients. Rostering last minute cover for sickness or carer unavailability. Monitoring arrival and departure times for all carers. Identifying issues in the rotas and making necessary amendments to Carefree. Keeping accurate logs of any issues and communicating all serious issues to the morning staff. Performing various administration tasks assigned by the Office Manager or Coordinator Team Manager. Providing support, guidance, directions, and general information to assist carers. Notifying clients of any enforced changes. Liaising with the On Call Manager regarding important emergencies such as the death of a Service User or missed calls. Notifying the Social Services Duty Desk (Out of Hours) of any urgent issues .Updating client and carer details and filing information. Covering urgent shortfalls in carer assignment when required to maintain service delivery. Specific hours of operation will be confirmed and are subject to change. About You: It is essential that the Out of Hours Coordinator is able to work well under pressure, can effectively multi-task, and can maintain a positive and constructive approach at all times. You will need to be responsive and flexible to the changing needs of our Service Users. Key Requirements also include: Ability to maintain effective working relationships with carers, clients, and the Social Services Duty Desk. Commitment to ensuring practices are in accordance with Health and Safety Policy and the Homecare Induction Manual. Ensuring confidentiality of client information and compliance with Data Protection Act responsibilities. Ability to provide effective informal coaching for carers. Responsibility for developing a knowledge of domiciliary care standards. Dedication to striving for 'best practice' and the continual monitoring of potential process improvements. Please click on the APPLY button to send your CV and Cover Letter for this role. Health Vision is an equal opportunity employer. Candidates with the experience or relevant job titles of: On Call Coordinator, Care Scheduler, Rota Administrator, Care Booking Administrator, Domiciliary Care Support, or Care Bookings may also be considered. TPBN1_UKTJ

2nd Line Support Engineer Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support. Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels. Key duties and responsibilities Encompass line manager responsibilities for a group of 2nd line support analysts based in the South region. The role holder will therefore be expected to manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained. Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Only escalating to senior members of the Service Desk and third parties when a thorough triage and recreation of the issue has been undertaken. This role acts as a gatekeeper to ensure only necessary escalations occur and encouraging an "always learning" approach to minimise unnecessary delays to ticket resolution. A proactive, not only reactive service that seeks to minimise the impact of technical issues by stopping them before they occur. Independently curious, evolving skills to respond to the ever-changing challenges associated with a rapidly changing IT offer. This means taking responsibility to understand the technology offer, how to support and ensuring the colleague experience is seamless. Thorough understanding of the elements of technology delivered across the organisation. Including (but not limited to) the preparation of endpoints, their life cycle support and subsequent decommissioning (agnostic of technology type). Incumbents of this role will be required to travel within the local geography to support specific issues and field-based colleagues. Critically the role holder will have empathy and patience, considering the user experience in every interaction. Carry out additional duties commensurate to the role. Substantive experience in a 1st and 2nd Line support. Proactive approach to minimising failure demand in service, learning from tickets and demonstrably reducing repeat issues.Technical Skill Set Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues or recreating to enable appropriate escalation. Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks. Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail. Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required. Possess initiative, excellent organisational and communication skills with the ability to work independently. Self-motivated and enthusiastic with a solution focused, positive 'can do, will do' attitude, putting the customer at the heart of every interaction. Always curious with a willingness to learn and adapt to new technologies and processes. Azure Windows/O365/Entra/Active Directory VMWare Networking Principles Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy

Service Desk Manager London (hybrid working) £70,000 PA A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities • Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture, • Act as the senior escalation point for major incidents and complex technical issues, • Own end-to-end incident, request, problem and change management aligned to ITIL best practice, • Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quality, • Produce regular service reporting (SLAs, backlog, ticket ageing, trends, first-time fix rates) and provide insights to leadership, • Drive continuous improvement through root cause analysis, gap analysis and service optimisation initiatives, • Coordinate service desk involvement in projects, rollouts, migrations and onboarding/offboarding activities, • Work closely with infrastructure, security, applications teams and third-party suppliers to ensure effective service delivery, • Maintain and improve knowledge management, documentation and standard operating procedures, • Ensure alignment with governance frameworks (ISO 27001, Cyber Essentials Plus) and internal controls, • Manage supplier relationships and support vendor performance and accountability Requirements • Proven experience managing a Service Desk in a multi-site, complex environment, • Strong leadership experience managing and developing support teams, • Excellent stakeholder engagement and customer service skills, • Strong experience with ITSM tools (ServiceNow essential), • Solid understanding of ITIL practices (Incident, Problem, Change Management), • Experience with Microsoft environments (M365, Azure AD / Entra ID, Intune, Windows 10/11, Teams, SharePoint), • Knowledge of IT asset & service management (ITAM/SAM) principles, • Experience managing third-party suppliers and service performance, • Strong reporting, analytical and service improvement capability, • Ability to operate in a fast-paced, high-demand environment

Job Description: 3rd Line service desk engineer (MSP) Location: Borehamwood 4 days per week – 1 day from home Salary: Up to 60 k per annum Certification budget: £3,(Apply online only)/year Weekly Team lunch: Enjoy a takeaway every single week Quarterly socials: Every 3 months we unwind as a team with various activities and entertainment Birthday leave: Full day off on your actual birthday (or nearest weekday!) Holiday: 22 days Hardware: Specify your own equipment—we don't force outdated laptops on technical staff Training: Vendor-led training for NinjaOne, HaloPSA, CIPP—formal upskilling budget separate from certification allowance Must have strong managed service provider experience Be the ultimate escalation point for our service desk—owning the most complex technical incidents across our diverse SME client base. This isn't about clearing a ticket queue. You'll be architecting solutions whilst mentoring other line engineers through diagnostic methodology they haven't encountered before. Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine whether clients renew or leave. MSP 3.0 reality check: We're implementing NinjaOne RMM to operate as a proactive, automation-first MSP rather than reactive break-fix. Your role includes configuring NinjaOne for maximum effectiveness—building automated remediation workflows, establishing intelligent alerting thresholds that reduce noise whilst catching real issues, and creating monitoring policies that prevent incidents instead of just logging them. Proactive monitoring, self-healing scripts, predictive maintenance—these aren't buzzwords here. They're how we can continue to continue to evolve our business with ever increasing intelligence and automation, using cutting edge MSP tools. Technical stack you'll own: Core MSP platforms: HaloPSA (PSA), NinjaOne RMM (implementing now—you'll drive configuration), CIPP (M365 security automation), Hudu (documentation) M365 ecosystem: Full tenant administration, Exchange Online, Intune/Endpoint Manager, Conditional Access, DLP, ATP Infrastructure: Azure AD/Entra ID, hybrid on-prem/cloud, firewalls (vendor-agnostic), network routing/switching, VPN architectures Automation: We build custom solutions, not just copy/paste from forums. Get your API on! Non-negotiable requirements: 3+ years proven 3rd line work in MSP environment M365 administration at expert level—built Conditional Access policies, configured Intune device compliance from scratch, troubleshot hybrid Exchange migrations Demonstrable diagnostic methodology—articulate how you approach unknown problems systematically Client-facing communication—explain technical root causes to non-technical directors without condescension or jargon overload PowerShell competency—read, modify, and write scripts for automation and remediation Highly valued (will influence salary positioning): Microsoft certifications (MCSA/MCSE or current role-based equivalents) NinjaOne, Datto RMM, or comparable RMM platform configuration experience Azure infrastructure deployment and management Firewall administration (Fortinet, SonicWall, Draytek, or similar enterprise platforms) Experience building automated monitoring/remediation workflows in RMM environments What differentiates this role: Our CEO has over 25 years enterprise IT leadership background—technical decisions aren't overruled by non-technical management. When you propose automated remediation workflows or infrastructure changes, the conversation is about efficacy, not whether it fits a pre-approved vendor list. 18-staff MSP, financially stable, zero private equity ownership. We make technical investments based on operational merit, not quarterly EBITDA targets. Genuine progression: You're joining as we scale from 18 to 40 staff over 24 months. We are looking for rock stars to take the lead on this exciting journey. We promote based on technical capability and leadership demonstration, not tenure. IND/LET Call Steve Hill on (phone number removed)

JOB TITLE: Facilities Events Porter LOCATION: Full time office based, Ealing (W5 2HL) PAY RATE: £16.60 paye (per hour) START DATE: ASAP DURATION/Hours: 3-month initial contract/ 35 hours a week (Shift will be 07:00 - 14:30 / 12:00 - 19:30 Monday to Friday with the occasional weekend cover) Role purpose: To assist the EalingFM and Hospitality & Events teams to develop a commercial culture & customer-focused environment for all events and meetings at Perceval House, Ealing Town Hall, Greenford Hall and at any other LB Ealing venues as required. To provide porterage support to the team to deliver both internal and external events and meetings. Key accountabilities: To assist the events managers and FM service delivery with all aspects of event and meeting planning and execution by providing an efficient and timely portering service. To clean and set up meeting rooms and halls for events with furniture as instructed and required. Daily policing of meeting rooms, producing usage lists, ensuring sufficient supply of flip chart paper, and checking furniture layouts are correct and match occupancy levels. To set up IT audio visual and other equipment for meetings and events, demonstrate to hirers the correct way to use any equipment and ensure correct storage of equipment when not in use. To set up stalls as required in the booking system. This includes trestle tables and tablecloths for the Ground Floor of Perceval House. To ensure sufficient supply of A4 and A3 printing paper is available at printing areas at all times and advise the Business Support Officer on any alternatives in quantity as and when required. Ensure print areas are clear and free of clutter. To organise notice boards, removing old out of date notices and placing new notices as requested. To print and laminate notices as required. To ensure deliveries to the back door are organised safely and distributed efficiently. To ensure that all cleaning products are safely used at all times and are stored appropriately. To report any defects in fittings and fixtures and any damaged or missing equipment, promptly and properly to the Senior Events Manager or FM Help Desk and with impact on customers minimised Knowledge, skills & experience: Ability to work independently and take responsibility for actions as well as being a good team player. Ability to communicate to a good standard, both written and spoken, at all levels. Experience of manual handling. Have a basic knowledge of health and safety requirements relevant to events and building services operations. Basic computer knowledge to include ability to use events software to check room setups and ensuring all rooms are cleaned and setup as per description/ floor plan where required. Previous porterage experience. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Service Delivery Manager - Managed Services Provider Location: Hybrid / London Salary: Up to £55,000, depending on experience A growing Managed Services Provider is seeking an accomplished Service Delivery Manager to take ownership of both the Service Desk function and wider Service Operations. This position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation. The successful candidate will oversee a dedicated Service Desk Manager and a team of 5+ engineers, ensuring the smooth running of day‑to‑day support while embedding ITIL‑aligned processes that enhance consistency, efficiency, and customer satisfaction. The Service Delivery Manager will provide leadership across all service functions, ensuring that performance targets are met and that customers receive a consistently high standard of support. The role combines people management, service governance, and operational oversight, with a strong focus on continual improvement. Key Responsibilities: Leading the Service Desk function, including direct management of the Service Desk Manager and oversight of a wider team of engineers. Owning end‑to‑end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved. Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement. Acting as the senior point of escalation for service‑related matters and ensuring timely resolution. Building and maintaining strong customer relationships through regular service reviews and performance reporting. Working closely with technical teams and project functions to ensure smooth service transition and operational readiness. Identifying opportunities to enhance service efficiency, quality, and customer experience. Experience required: Proven experience in a Service Delivery Manager or similar leadership role within an MSP or IT services environment. Strong working knowledge of ITIL frameworks and demonstrable experience implementing or improving ITIL processes. Confident leadership style with the ability to motivate, guide, and develop teams. Excellent communication and stakeholder‑management skills. A customer‑focused approach with a commitment to delivering high‑quality service. Ability to balance strategic thinking with hands‑on operational involvement. Paying up to £55,000, depending on experience. Hybrid / London based. Must be eligible to work in the UK