Service desk jobs in United Kingdom

Assistant Service Manager Franchised Motor Dealership - Coulsdon We have a great Assistant Service Manager role in the Coulsdon area - this is a great opportunity to step into management and build your leadership career within a busy, professional service department. We're looking for a confident, driven individual who knows how a service desk runs and is ready to take on more responsibility. As Assi... ZIPC1_UKTJ

About The RoleJoin a Major Nationwide Project as an Installation & Service Engineerphs WastekitReady to Build Something That Matters?If you’re an engineer who wants pride in their work, variety in their days, and the opportunity to grow with a business that’s investing in people and projects — we want to hear from you.Are you an engineer who wants more than just another service role?At phs Wastekit, we’re looking for Installation & Service Engineers to join us on an exciting, large-scale project delivering modern recycling solutions to customers across the UK. This is your chance to be part of something visible, impactful, and growing — with the support, training, and structure to help you succeed.The OpportunityAs an Installation & Service Engineer, you’ll be at the front line of our operation — installing, servicing, and commissioning recycling equipment in clean, well-managed customer environments. You won’t just fix machines; you’ll help customers transform the way they manage waste.You’ll be trusted to: • Install and service equipment safely and professionally, • Deliver on-site training to customers so they get the very best from their machines, • Carry out site surveys and support new installations as part of a co-ordinated national rollout, • Take real ownership of your work and your customer relationshipsThis role is planned, structured, and supported — working closely with our Service Desk and Operations teams to ensure jobs are organised efficiently and safely.Travel, Variety & Paid Nights Away. No two weeks are the same. The role involves planned travel across regions, with overnight stays required from time to time — all fully expensed. Some weekend work may be required occasionally, but this is balanced with proper planning and support.If you enjoy variety, autonomy, and seeing the results of your work on-site, this role delivers.Training & DevelopmentWe invest heavily in our engineers.You’ll receive:, • Regular technical and safety training, • Ongoing development to keep your mechanical, electrical, and hydraulic knowledge up to date, • A Train the Trainer qualification, enabling you to confidently train customers on installed equipment, • Clear standards, processes, and support to help you perform at your bestThis is a role where your skills are valued — and actively developed.What Success Looks Like, • High-quality installations and servicing completed safely and right first time, • SLAs consistently achieved and exceeded, • Customers who trust you, value your professionalism, and enjoy working with you, • Accurate job records, time, and parts logged correctly, • Pride in your van, tools, PPE, and the way you represent the businessWhat We’re Looking For., • Ideally, you’ll come from a service engineering, mechanical, electrical, or hydraulic background, • The ability to work independently with minimal supervision, • A professional, customer-focused attitude, • Confidence communicating clearly with customers and colleagues, • A disciplined, organised approach to paperwork and administration, • Most importantly, we’re looking for engineers who take ownership, care about quality, and want to be part of a team delivering something bigger.Why phs Wastekit?, • Be part of a major, high-profile project, • Work in clean, professional environments, • Excellent training and ongoing development, • Fully expensed nights away, • Company vehicle, tools, PPE, and uniform provided, • Strong operational support — you’re never on your ownIn return for your commitment and expertise, you will receive, • A competitive salary of £35,000.00., • We offer accredited ILM Training in house and external training., • Ongoing career and development opportunities., • Digital GP for you and your family., • Over £1000 worth of savings and discounts at Supermarkets and High Street stores with PHS Perks., • Company pension., • 24-hour wellbeing helpline., • All kit required for working effectively on the road.If you want a career with a well-established company, where you’ll be appreciated for the quality of your work, we would love to hear from you.Apply now.phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business.Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discriminati

IT Field Engineer (Entry-Level) – £100–£115 per day Full-Time, Part-Time and Contractual Roles Available Kickstart Your IT Career with Full Training Provided* Are you looking to break into the IT industry but don’t know where to start? We’re recruiting Entry-Level IT Field Engineers to join our team, supporting customers across the UK. No previous IT experience is required as full training can be provided. All you need is enthusiasm, a willingness to learn, and a full UK driving licence. About us Cerco is an established IT training and recruitment provider based in Crewe, supporting organisations across the UK with skilled, job-ready engineers. With a strong reputation built over many years, we specialise in helping people begin and grow their careers in IT through a combination of practical training, industry insight, and real-world opportunities. We partner with a wide range of major UK businesses who depend on us to supply reliable, well-trained engineers for a variety of technical assignments. Our focus is on developing talent from the ground up, ensuring every engineer we place has the confidence, knowledge, and practical ability to succeed in the field. Whether candidates join us through the training route or come with existing experience, our aim is to provide consistent, professional support and access to a broad selection of IT engineering opportunities across the UK. About You We’re looking for individuals who are: • Passionate about technology with a desire to build a long-term IT career, • Comfortable travelling to different customer sites (own vehicle required), • Practical and hands-on. DIY or similar experience is a bonus As an IT Field Engineer, your role will be varied and hands-on, giving you exposure to a wide range of on-site technical tasks. Your responsibilities will include: • Visiting customer sites to install, repair, or troubleshoot IT hardware and peripherals, • Setting up and configuring devices, including desktops, laptops, printers, routers, and other equipment, • Replacing and upgrading components such as memory, hard drives, screens, and power supplies, • Carrying out routine maintenance and health checks on IT equipment, • Following technical guides and documentation to complete tasks accurately, • Providing clear updates to the IT Support Desk or relevant Cerco contacts, • Keeping customers informed of progress, expected timelines, and issue resolutions, • Working independently on site, managing your time and workload effectively, • Completing basic reporting or job sheets after each visit, • Adhering to field service standards, safety requirements, and professionalism at all times All candidates will be asked to complete an initial online assessment. This is used to understand your current technical skill level before progressing you to the next stage of the recruitment process. Training (If required) After the initial assessment, some candidates may be offered the option to complete our in-house training course, designed to prepare you for real-world field engineering tasks. The programme covers IT fundamentals and practical skills necessary for on-site hardware support. This training is optional and is only recommended for applicants who do not already meet the fundamental technical requirements for the role. Please note: the training is delivered in partnership with a third-party provider and fees may apply. This includes a DBS check (currently £62) with total costs not exceeding £95. These fees only apply if you choose to undertake the training. Role Details • Job Types: Full-Time, Part-Time, • Pay: £100–£115 per day, • Work Environment: Field-based (on the road), • Benefits: On-site parking (where available), • Licence Requirement: Full, clean UK driving licence (required), • Enhanced DBS Check (required)

Solutions Engineer – Cyber Security London (Hybrid Working) Managed Services / Cyber Security / Cloud Infrastructure A growing managed IT and cyber security provider supporting over 5,000 users across 100+ creative and commercial businesses is looking to hire an experienced Solutions Engineer – Cyber Security to join its technical consultancy team. This is an excellent opportunity for a technically strong and client-focused engineer to play a key role in securing modern IT environments across cloud, network, and endpoint infrastructure. The position combines hands-on engineering, cyber security best practice, and customer engagement within a fast-paced managed services environment. The Role Working as part of a specialist engineering team, you will design, implement, and support a range of cyber security solutions across client environments. You will be involved in both proactive security improvement projects and reactive incident response activity, helping clients strengthen their overall security posture. This is a highly varied role suited to someone who enjoys working across multiple technologies and collaborating directly with clients. Key Responsibilities • Design, implement, and maintain cyber security solutions across network, endpoint, and cloud environments, • Deploy and manage firewalls, endpoint protection, EDR, and security monitoring tools, • Lead and support cyber security incident response activities including investigation, containment, remediation, and reporting, • Conduct vulnerability assessments, security reviews, and risk analysis, • Recommend and implement improvements aligned to security best practice and compliance requirements, • Secure and support cloud platforms including:, • Microsoft Azure, • Amazon Web Services, • Configure and manage SIEM and security monitoring solutions, • Provide technical guidance and cyber security advice directly to clients, • Previous experience in a Solutions Engineer, Infrastructure Engineer, Service Desk Engineer, or Cyber Security role, • Strong understanding of:, • Network security, • Firewalls, • Endpoint Detection & Response (EDR), • SIEM technologies, • Hands-on experience with endpoint security solutions such as:, • Microsoft Defender, • Sophos, • Bitdefender, • Experience securing cloud-based environments within Azure and/or AWS, • Good understanding of:, • Cyber Essentials, • Cyber Essentials Plus, • General cyber security frameworks and best practices, • Strong communication and stakeholder management skills, • Hybrid working model with flexible remote working, • 22–25 days annual leave plus bank holidays, • Ongoing learning and development support, • Exposure to diverse technologies and client environments, • Supportive technical team and collaborative culture By applying for this role, you consent to us processing and storing your personal data in line with current UK GDPR legislation for the purposes of recruitment and employment opportunities. Your information will only be shared with prospective employers with your prior consent and will be handled in accordance with our privacy policy. If you would like to review, update, or remove your data from our records at any time, please contact us directly.

Service Delivery Manager – 3 Months – London – Immediate Start We are looking for an experienced Service Delivery Manager (SDM) to support a critical ITSM transformation programme, migrating from ServiceNow to Freshservice. The successful Service Delivery Manager position is suited to someone who can quickly embed into an organisation, take ownership of service delivery, and drive a smooth and effective migration. The ideal candidate will have previous experience with a similar migration as well as hands on background within Service Desk, Incident and Change Management. Key responsibilities of the Service Delivery Manager: • Take ownership of service delivery throughout the ITSM migration lifecycle., • Lead the transition from ServiceNow to Freshservice, ensuring minimal business disruption., • Assess current processes and drive ITIL-aligned improvements (not just lift-and-shift)., • Manage stakeholders across IT, business units, and third-party vendors., • Oversee incidents, risks, issues, and dependencies during the programme., • Must have a proven track record as a Service Delivery Manager migrating ITSM tools., • Hands on knowledge of ServiceNow or FreshService., • Strong working knowledge of ITIL frameworks and best practices. Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Robertson Bell are supporting a well-established London University to recruit an Interim Student Finance Officer on an initial 6-month contract. This is a fantastic opportunity for someone with recent Higher Education student finance experience to join a busy and collaborative team during a key period of change and activity. The organisation is looking for someone who can hit the ground running, with direct hands-on experience using the SLC HEI Portal (SIS) and Course Management Service (CMS). This is considered essential for the role due to upcoming changes linked to the Lifelong Learning Entitlement (LLE). Key responsibilities will include: • Managing SLC processes including attendance confirmations, Changes of Circumstance (COCs) and application maintenance • Supporting the administration of scholarships and bursaries, ensuring accurate student account adjustments and payments • Handling student fee and finance related queries through a service desk ticketing system • Reconciling SLC payments and maintaining accurate student finance records • Supporting wider student funding administration during peak periods The successful candidate will: • Have recent and direct experience using the SLC HEI Portal (SIS) and CMS • Ideally come from a Higher Education student fees, funding or registry background • Be comfortable working in a fast-paced and reactive environment with high volumes of student queries • Have strong attention to detail and confidence working across finance administration processes This role offers a hybrid working pattern, with an initial period of increased office attendance to support onboarding and handover. Applications are being reviewed on a rolling basis and the organisation is keen to secure someone as quickly as possible, so early applications are strongly encouraged.

Service Manager Required! Our client is a leading UK-based manufacturer of specialist sterilisation solutions, serving a variety of professional, research, and clinical sectors worldwide. On behalf of our client, we are looking to recruit an experienced Service Manager. The successful candidate will lead and coordinate the UK service function, managing a team of engineers and ensuring high-quality delivery of installation, maintenance, and customer support services. This role is both operational and customer-facing, requiring strong leadership and engineering understanding. Package: • Salary £45,000 - £50,000 (DOE), • 25 days holiday + bank holidays, • Company pension scheme, • Early finish Fridays, • Manage day-to-day operations of the service and installation function, including scheduling, field engineers, and service desk activity, • Manage customer communication and stakeholder relationships, ensuring clear updates, timely responses, and high service levels, • Lead, coach, and develop the team, including task allocation and performance management,, • Act as escalation point for complex technical and service issues, ensuring effective resolution and customer satisfaction, • Oversee installation, commissioning, maintenance, and repair activities, including on-site support where required, • Manage service contracts, warranties, and maintenance agreements, supporting renewals, growth opportunities, and commercial performance, • Manage service budgets, costs, and resource allocation to ensure operational efficiency, • Maintain accurate service documentation and records in line with company and regulatory requirements, • Time-served engineer or HNC/HND/degree in engineering or manufacturing, • Previous experience working as a Service Manager in a technical engineering environment, • Strong customer service and relationship-building skills, • Ability to prioritise, organise, and delegate effectively, • Excellent communication skills, written and verbal, • Comfortable handling customer communication via phone, email, and virtual meetings, • Commercial awareness with exposure to contracts or service sales support Streamline Search is acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.

Maintenance Engineer (HIU) London £50,000 to £55,000 + Training + Reward Schemes + Loyalty Bonus + Overtime + Company Van + Life Assurance + Private GP Access + Company bonus Are you a Maintenance with a background in HIU or similar looking to join a distinguished heat and energy management company with over 30 years' experience and a decorated history offering multiple benefits such as mentoring programmes and overtime? Do you want to work for award winning company which provides building services across London, offering maintenance and engineering solutions that ensure client properties operate efficiently, sustainably and reliably, as well as multiple employee benefits? On offer is the opportunity for a Maintenance Engineer with a background in HIU or similar to join a company which takes pride in delivering high-quality solutions and investing in their employees, offering internal training and development to support your growth and success. With additional benefits such as private GP access, life assurance, loyalty schemes and Support Desk to help you on site visits. In this role, you will be responsible for servicing and maintaining hydraulic, pumping, and pipework systems across a range of sites, including balancing, commissioning, and flow control activities. You will carry out planned and reactive maintenance on pressure vessels, pressurisation units, and HIUs, as well as fault finding, producing accurate reports, and making technical recommendations. The role also involves managing system drain downs and refills, replacing pumps and valves, servicing plate heat exchangers, and working within energy centres, large plant rooms, and building distribution systems. This role would suit a Maintenance Engineer, with a Multi-Skilled Background in Building Maintenance or domestic gas and preferable experience in Heat Interface Units (HIU) with related qualifications. This position will also require a UK Driving License. The Role: • Serving and Maintaining Hydraulic pumping and pipework systems, • Field Service Engineer, • Domestic Gas, • HIU experience REF: BBBH23915JHD If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Network Engineer (Fortinet) — 80% Project / 20% Service Desk Escalation Location: London Type: Permanent Salary: £55k plus bonus and benefits We’re hiring a hands - on Network Engineer to lead and deliver network security projects (approx. 80% of the role) and act as the technical escalation point for the service desk (approx. 20%). You’ll design, deploy and operationally support Fortinet-based solutions across on - prem and cloud environments, ensuring secure, resilient connectivity for the business. Key responsibilities Lead network & security projects: design, implement, test and handover FortiGate firewall and Fortinet platform deployments. Configure and manage FortiGate (physical & virtual) firewall policies, high availability, routing and VPNs. Deploy and maintain FortiEMS / FortiClient endpoint security and integrate endpoint telemetry into security operations. Integrate and operate Fortinet Security Fabric components for centralized visibility and automated response. Provide L2/L3 escalation support for complex service desk incidents and change requests; produce RCA and remediation. Collaborate with network, cloud and security teams (including SOC/MSSP where applicable) during implementation and incident response. Produce design docs, runbooks, diagrams, and knowledge transfers for operations teams. Automate repetitive tasks and configuration management where possible. Technical skills (required) Strong hands - on experience with FortiGate firewalls (physical & virtual). Proven experience deploying and managing FortiEMS / FortiClient endpoint security. In - depth understanding of TCP/IP, routing, switching and DNS. Solid knowledge of network security concepts (firewalls, IDS/IPS, Zero Trust). Hands - on experience with VPN technologies (IPsec, SSL). Experience with Fortinet Security Fabric integration. Desirable skills Experience with FortiAnalyzer and FortiManager. Exposure to cloud security (Azure, AWS or GCP) and operating FortiGate in cloud environments. Knowledge of Zero Trust / SASE principles. Experience working with SOC teams or MSSP environments. Scripting/automation experience (PowerShell, Python, REST APIs). What we’re looking for Proven track record delivering network/security projects and operational support. Strong troubleshooting skills and ability to communicate technical issues to technical and non - technical stakeholders. Professional, team - oriented, with a focus on documentation and knowledge sharing. Relevant certifications (e.g., Fortinet NSE, CCNP, AWS/Azure security certs) are a plus.

Our Client is currently seeking an experienced Subsidence Engineer (Desk based / UK wide coverage). You will mainly deal with properties affected by subsidence.The Role • Handle a portfolio of subsidence claims involving landslips, sinkholes/voids and alternative intervention methods, on a project managed basis, • Attend site to carry out technical assessments and the investigation of claims, • Determine causation / defect diagnosis and policy liability, • Decline claims where appropriate, • Determine nature and extent of damage, • Prepare / submit full ABI reports, outlining findings and recommendations, • Oversee complex repair schemes, sub-structure and super-structure, • Liaise with contractors and all relevant external suppliers, • Work closely with and support the Contractor Network, • Review claims and deal with variationsSkills / Qualifications, • Prior subsidence / Loss Adjusting experience, • Ideally you will be MRICS, MCIOB, C.BuildE qualified... although this is not essential, • Strong communication skills, both written and verbal, • Excellent customer service, organizational & communication skills Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims , , Job Ref: DC1006. For all other vacancies, take a look at our website - exchange-street.co.uk

Role: 2nd Line IT Engineer Location: London + hybrid/on-site working Salary: Up to £36,000 + bonus + benefits Benefits: Private healthcare, share plan, enhanced annual leave, pension, life assurance, gym discounts, cycle to work scheme Our client, a leading organisation within the connectivity and managed services sector, is hiring a 2nd Line IT Engineer to support and resolve complex technical issues across a growing customer base. This role offers the opportunity to work within a fast-paced MSP environment, supporting modern cloud technologies and contributing to continuous service improvement. What you’ll do • Act as an escalation point for 1st Line Engineers, resolving 2nd Line incidents and service requests within agreed SLAs, • Provide support across Microsoft 365, Azure, and Intune environments, • Manage and remediate issues using RMM tools, • Diagnose and resolve networking issues including VPNs, firewalls, DNS, DHCP, LAN and WAN, • Support multiple client environments within an MSP setting, • Maintain accurate and structured technical documentation, • Assist with onboarding new clients and deploying IT solutions, • Collaborate with 3rd Line Engineers on more complex technical challenges, • Communicate clearly with customers and internal stakeholders, • Contribute to problem management and continual service improvement initiatives You’ll work closely with service desk teams, senior engineers, and client stakeholders to deliver high-quality technical support and maintain excellent customer satisfaction levels. What we’re looking for • Minimum 3 years’ experience within an MSP environment, • Strong experience supporting Microsoft 365, Azure, and Intune, • Experience using ConnectWise or similar PSA platforms, • Knowledge of RMM tools for remote monitoring and support, • Solid networking knowledge including TCP/IP, VLANs, VPNs, and firewalls, • Experience maintaining technical documentation platforms such as IT Glue, • Excellent troubleshooting and analytical skills, • Strong communication and customer service skills The ideal candidate will bring a proactive mindset, strong organisational skills, and a passion for technology within a collaborative, fast-moving environment. Desirable skills • Microsoft certifications including AZ-900, MS-900, or AZ-104, • macOS support experience within a business environment, • Experience mentoring junior engineers, • Strong documentation and knowledge base creation experience, • Exposure to CRM or ERP systems such as Oracle or Salesforce Why join? • Opportunity to work with modern cloud technologies and enterprise environments, • Clear progression and development opportunities, • Up to £36,000 salary plus bonus, • Private healthcare and wellbeing support, • Employee share scheme and enhanced holiday allowance, • Supportive and collaborative culture Apply now to join a growing technical team delivering high-quality managed services support.

Exciting Opportunity Alert! Join Rendall & Rittner as a Facilities Manager Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Facilities Manager. This is an incredible career opportunity with a fantastic package. Position: Facilities Manager Location: One Tower Bridge, London, SE1 2QX Working Hours: Monday – Friday Salary: £55,000 - £60,000 Contract: A permanent position that offers stability and room for growth. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Time Off: Enjoy 25 days of holiday plus national holidays. Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house ‘TSS’ temp team. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. * Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: This role is based at One Tower Bridge, an exclusive riverside development on the South Bank of the Thames. The site comprises nine distinctive buildings, housing 388 luxury residences and various commercial units, including high-profile establishments including restaurants and a theatre. Residents benefit from exceptional five-star facilities such as a state-of-the-art gym, luxury spa, swimming pool, virtual golf suite, business lounge, water feature, beautifully communal gardens and underground parking. Key Responsibilities and Requirements: As a Facilities Manager at Rendall & Rittner, you will: • Oversee the daily management of the Facilities department, including hard and soft services, statutory compliance, property inspections, and H&S administration., • Support the Estate Manager with large project management, including supervising contractors, managing RAMS, and ensuring full H&S and statutory compliance at all times., • Manage the reactive maintenance desk, dealing with all maintenance issues across residential and commercial units., • Manage the Leisure Service Provider in maintaining the spa and gym facilities and associated M&E., • Oversee all site contracts including CCTV, access control, window cleaning, landscaping, and fountain maintenance, ensuring delivery to the high standards expected by the Landlord and Managing Agent., • Supervise the M&E contract against KPIs, conduct weekly mechanical, electrical, plant room, and tank room checks., • Take full responsibility for the permit to work system — creation, authorisation, and closure — and undertake risk assessments and method statement collation and review for all onsite works., • Manage the internal cleaning team, including direct line management of the Cleaning Supervisor, covering performance management, appraisals, and recruitment., • Complete the annual internal H&S Benchmarking Self-Assessment audit, and maintain all Health & Safety files and COSHH folders., • Attend monthly meetings with the head leaseholder of the commercial units and the landlord's utilities metering agent., • Handle confidential and sensitive information with professionalism, and support residents with queries and complaints., • Order and manage maintenance stock and supplies for the estate, office, and welfare facilities. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on for more insights, or visit our for a full list of current openings. "Ref #LI-SK1" Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!

Catch 22 are currently working with a small-to-medium sized Facilities Management service provider that is building a strong reputation for delivering high-quality FM services across a diverse client base. Due to continued growth, they are now seeking an organised and commercially aware FM Commercial Coordinator to join their team. As FM Commercial Coordinator, you will play a central role in supporting the day-to-day operations of the business. Acting as the bridge between the sales team and the operations team, for facilities-related queries, you will coordinate planned, preventive, and reactive maintenance & projects while ensuring commercial performance across quoted works. This is a fast-paced, varied role suited to someone with experience in FM helpdesk operations, strong organisational skills, and a keen eye for cost control and service delivery. Key Responsibilities Operations • Act as the first point of contact for all facilities-related service requests (hard and soft FM), • Log, track, and manage jobs via CAFM/helpdesk systems, • Prepare and issue quotes for planned and reactive works, • Procure and build relationships with external contractors, • Track costs, labour, and progress to ensure profitability of works, • Raise and dispatch work orders to engineers and subcontractors, • Provide timely updates to clients and internal stakeholders, • Manage queries, complaints, and escalations professionally, • Liaise with engineers, technicians, and external contractors, • Coordinate maintenance activities and service delivery, • Maintain accurate records of all service desk activity, • Produce reports on KPIs, SLAs, response times, and performance, • Ensure data accuracy within CAFM systems, • Identify and implement process improvements, • Experience within Facilities Management or a similar operations, • Strong commercial awareness and experience with quoting works, • Familiarity with CAFM/helpdesk systems, • Excellent organisational and communication skills, • Competitive salary of £35,000 - £40,000, • Hybrid working model with a Camden-based office, • Opportunity to join a growing business with career progression potential

IT Support Engineer – 2nd Line (Service Desk) An exciting opportunity for a 2nd Line IT Support Engineer to provide technical support, troubleshooting and cloud-based solutions across Microsoft environments within a fast-paced MSP setting. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Service Desk Engineer, Technical Support Engineer, IT Helpdesk Analyst SALARY: £34,000 to £38,000 per annum (DOE) + Benefits LOCATION: Hybrid Working (3 Days in the City of London Office (EC1N) and 2 Days Work from Home) JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 Hours per Week, Monday to Friday Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line IT Support Engineer to join a collaborative organisation delivering IT support, cloud computing and managed services solutions. As a 2nd Line IT Support Engineer you will provide advanced technical support across Microsoft 365, Azure, networking and infrastructure environments, resolving escalated service desk issues. Working as a 2nd Line IT Support Engineer you will take ownership of incidents, ensuring timely resolutions in line with SLAs while delivering excellent customer service and clear communication. This role offers strong career progression, ongoing training and exposure to modern technologies within a supportive and fast-paced MSP environment. DUTIES Your duties as the 2nd Line IT Support Engineer include: • Provide Advanced Support: Resolve escalated incidents and service requests from 1st Line teams, • Troubleshoot Systems: Diagnose and resolve issues across Microsoft Azure, Microsoft 365, AVD and networking environments, • Manage Incidents: Take ownership of support tickets through to resolution in line with SLAs, • Communicate with Customers: Deliver clear updates and technical guidance to users and stakeholders, • Escalate when Required: Work with senior engineers, providing detailed diagnostics and analysis, • Maintain Documentation: Accurately update ITSM systems and contribute to knowledge sharing, • Support Service Desk: Assist with ticket triage and inbound calls during peak periods CANDIDATE REQUIREMENTS • Previous experience in an MSP environment within IT support or service desk roles, • Strong knowledge of Microsoft 365 including Outlook, OneDrive, SharePoint and Teams, • Experience supporting Windows 11 and Mac OS, • Experience with Windows Server, Active Directory, DNS and Event Viewer, • Proven experience of troubleshooting networking and infrastructure issues, • Experience managing user accounts, Azure AD and MFA configuration, • Exposure to Conditional Access and cybersecurity best practices, • Excellent customer service and communication skills with a strong telephone manner, • Ability to prioritise workload, work under pressure and meet deadlines, • Relevant Microsoft certifications including AZ-900, MS-900, SC-900 and MS-102 BENEFITS • Learning and development opportunities including Microsoft certifications, • Career progression opportunities, • 21 days holiday (increasing after 3 years of service) plus public holidays, • Birthday day off, • Private healthcare after probation, • 40% off gym membership, • Pension scheme from day one, • Cycle to work scheme, • Eyecare vouchers, • Social events and team activities, • Electric car scheme after 2 years of service, • Recruitment referral scheme APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14647 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

About the role Imperial College Union is seeking a Building Co-ordinator to play a central role in the day-to-day operation of the Beit Building, one of the Union’s most active and diverse spaces. This is a hands‑on operational role that sits at the heart of student life, ensuring that the building is safe, welcoming and ready to support a wide range of student, staff and commercial activity. Working closely with the Head of Commercial Services, Duty Managers and a wide network of internal and external stakeholders, the Building Co-ordinator will ensure that building activity runs smoothly from first enquiry through to delivery. This role also leads the Welcome Desk function, providing a consistently high standard of service and information to all building users. The post is offered on a full-time, permanent basis, working a 35-hour week across any five days out of seven, including some evenings and weekends in line with operational needs. What you would be doing You will coordinate the day-to-day operation of the Beit Building, ensuring all spaces are safe, well presented and available to support student, staff and commercial activity. As the first point of contact through the Welcome Desk, you will provide clear information and high‑quality customer service, while maintaining oversight of access systems, key control and building security. You will carry out regular building checks and ensure that any issues are promptly reported and followed up. You will manage and coordinate bookings across the building, using the digital room booking system to ensure effective use of space. This will involve liaising with internal and external clients to confirm booking details, coordinating room set‑ups and pack‑downs, and supporting Duty Managers with smooth event handovers when required. You will lead and support the student Welcome Desk team, including recruitment, training and day‑to‑day coordination, helping to create a welcoming and inclusive environment. You will also work closely with the Health, Safety and Facilities Manager and College Estates to support compliance, report maintenance issues and contribute to improvements in building operations and user guidance. Please see Job description for full outline of duties. What we are looking for We are looking for a proactive and organised individual with experience coordinating building or operational services in a customer-focused environment. You will have experience supervising staff or volunteers and be confident managing multiple priorities in a busy setting. You will bring a strong understanding of building operations, space management and health and safety expectations within a large, multi-use environment. Excellent communication skills and a collaborative approach are essential, as the role works across a wide range of teams and stakeholders. You will be comfortable using digital booking and reporting systems, have a strong commitment to equality, diversity and inclusion, and be motivated by supporting a positive experience for students and visitors. Experience of working in a Students’ Union or higher education environment, or familiarity with room booking systems, would be an advantage. Please see Person Specification in Job Description for full outline of duties. What we can offer you Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes, and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we encourage you to get in contact. It’s a brilliant place to work. As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer: • flexible working hours, • generous pension scheme, • 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures), • bicycle loan scheme, • season ticket loan, • health benefits Further information To apply for the role please complete the online application form. We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You will not be required to attach a CV. Please also refrain from including your name in your supporting statement. Should you require any further details on the role please contact the People team (see website for details). Closing date: 25 May 2026 Interviews expected to take place week commencing 8/15 June 2026 We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible. As part of our commitment to sustainability, every role within Imperial College Union contributes to our environmental and social goals. This includes actively participating in initiatives to reduce waste, conserve energy, and promote eco-friendly practices within every department.

Facilities Helpdesk Coordinator • Location: SE1, London, • Job Type: Temp till end of August 2026 with possible extension (full time hrs) Day-to-day of the role: • Serve as the first point of contact for internal and external customers/contractors, managing both planned and reactive tasks., • Take full ownership of service requests through the helpdesk, ensuring all works are logged correctly on CAFM, tracked, and managed effectively., • Raise purchase orders and ensure that invoicing queries are resolved promptly., • Coordinate contractors' access and ensure that works are scheduled properly., • Provide report data from the service desk to the Business Support Manager for monthly reporting, including contractor service performance., • Assist with the helpdesk function in covering reception and facilities staff as required., • Draft and send office communications through email or intranet articles., • Strong understanding of statutory regulations and approved codes of practice related to facilities management (e.g., Fire, Legionella, Asbestos)., • Proven experience in a helpdesk role within a facilities management environment., • Excellent stakeholder management skills., • Proficient in Health & Safety legislation., • High level IT skills, particularly in MS Office, and a good technological awareness.

1st Line Support Analyst O365, Windows, Active Directory, DNS, TCP/IP, Teams, OneDrive My client is a well established yet growing IT Services Company that have an immediate requirement for a 1st Line Support Analyst. As 1st Line Support Analyst you will have outstanding telephone / interpersonal / client skills with ambition to make your way in the IT field. The 1st Line Support Analyst role will be based out of the office where you will be part of a busy fast paced service desk where client satisfaction is everything. You will have a good level of 1st line troubleshooting skills with ambition to develop your technical knowledge further. My client is a small yet friendly team where everyone mucks in. Great environment for someone that wants to learn and really develop their technical knowledge and build a career in IT Services. 1st Line Support Analyst O365, Windows, Active Directory, DNS, TCP/IP, Teams, OneDrive MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

IT Onboarding and Operations ManagerRate £500 to £600 per day Inside IR35 Contract Initial 9 months with strong likelihood of extension or transition into IT Manager Location Stratford, London Predominantly office based, initially 5 days per week Overview The British Council is delivering a major national programme as part of Erasmus+ and requires an experienced IT Operations and Onboarding specialist to support the mobilisation of over 150 staff across the UK. This is a hands on role focused on ensuring a smooth onboarding experience, strong IT service delivery, and effective coordination across Digital and Technology teams, suppliers, and business stakeholders. You will act as the key point of contact for onboarding and operational IT support within the programme, ensuring users are fully set up, supported, and productive from day one. Key Responsibilities • Own and coordinate end to end onboarding across large scale hiring waves, • Manage Joiners Movers Leavers processes, including bulk onboarding activity, • Ensure all users have appropriate system access, devices, and support, • Act as the on site IT point of contact for troubleshooting and user support, • Liaise with service desk and wider D&T teams to resolve issues quickly, • Track and manage tickets, service requests, and operational performance, • Work closely with HR, suppliers, and internal teams to remove onboarding blockers, • Maintain onboarding documentation, processes, and governance, • Support service delivery improvements and operational efficiency, • Act as a bridge between programme teams and IT functionsKey Requirements, • Strong experience in IT operations, service delivery, or IT support environments, • Proven experience managing onboarding or JML processes at scale, • Background working in large or complex organisations, • Hands on approach with ability to troubleshoot and support users directly, • Strong stakeholder engagement and communication skills, • Experience working with service desk environments and ITSM processes, • Ability to coordinate across multiple teams and suppliers, • Comfortable working in a fast paced, high volume environmentDesirable, • ITIL certification or strong ITIL knowledge, • Experience in large scale onboarding, migrations, or transformation programmes, • Exposure to Microsoft environments including Windows, M365, Intune, • Experience working with outsourced IT or third party suppliersWhat they are really looking for, • Someone visible, proactive, and hands on, • Someone who fixes problems, not just escalates them, • Someone who can handle volume and pressure

Field Service Engineer Location: Watford and surrounding areasHours: Full-time, Monday to Friday We're recruiting a Service Engineer to carry out on-site servicing, inspections, installations and repairs across customer locations. While this is not a highly technical engineering role, it is hands-on, physically demanding at times, and requires someone reliable, practical and comfortable working independently on the road. Full training is provided, and previous direct experience is not essential. What matters most is a strong practical mindset, confidence using tools, and the ability to manage your own workload while representing the company professionally on-site. What you'll be doing Visiting customer sites, including schools, to carry out servicing and safety checks Carrying out minor repairs and adjustments, including replacing parts and maintaining moving mechanisms Completing installations, repairs and servicing to a consistent standard Identifying faults and resolving issues efficiently while on-site Completing service documentation and recording work carried out Carrying out quality and safety checks following work completion Working independently, managing daily schedules and travel Following health & safety procedures at all times Feeding back recurring issues or product faults to the wider team What we're looking for A practical, hands-on individual who is confident using tools Comfortable working on the road and visiting multiple sites Able to work independently and manage time effectively Good problem-solving skills and attention to detail Physically fit - the role involves manual handling and site work Full UK driving licence Engineering or technical experience is helpful but not essential - full training is provided The role Field-based role with regular nationwide travel Occasional overnight stays depending on location Company vehicle provided Permanent, long-term position within an established service team Salary is fixed within the current structure and consistent across the team This role suits someone who enjoys practical work, autonomy, and being out on-site rather than desk-based, and who wants a stable, long-term position with training and support. DBS Check will be taken DVLA Check will be taken CV's in word format to be sent to New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and x@nagrecruitment We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

Senior Estates Operations Manager - Education, Bromley, c£60k plus package We are looking for a Senior Estates Operations Manager to join our client's Estates Management Team. Reporting to the Assistant Director Facilities Management Operations, you will work with staff, students, contractors, and campus leaders to ensure smooth estates operations. Main Purpose • Provide Hard FM technical support across sites in Bromley, Orpington and West Norwood., • Respond to critical M&E equipment issues for business continuity., • Manage operational delivery of maintenance in line with SLAs and KPIs., • Supervise contractors and ensure statutory compliance., • Lead and motivate estates team., • Champion sustainability and continuous improvement.Key Responsibilities, • Support building projects and ensure completion to specification and budget., • Maintain safe, secure estates and uphold health and safety standards., • Oversee service desk operations and monitor compliance., • Technical FM/ Engineering qualification, • NEBOSH H&S qualification

Systems Consultant (3rd Line / Infrastructure) - Hybrid Working - £55,000! Role: Systems Consultant Location: London (Hybrid – 3 days onsite / 2 days remote)Salary: £45,000 - £50,000 (DOE) A highly respected London-based Managed Service Provider is looking for a Systems Consultant / 3rd Line Infrastructure Engineer to join their growing Infrastructure Services team. This role is ideal for an experienced 2nd or 3rd Line Engineer within an MSP who wants to move into a more consultative, customer-facing infrastructure position, working with modern cloud-first and security-led environments. You'll play a key role in supporting and improving client infrastructure while developing deeper expertise across Microsoft cloud, security, and enterprise infrastructure technologies. The Role As a Systems Consultant, you’ll operate as a senior escalation point within the infrastructure team, supporting complex technical environments across multiple clients. You’ll work closely with Service Desk, Professional Services, and Account Management teams to ensure the stability, security, and scalability of client IT environments. This position also offers the opportunity to develop into a technical authority or future infrastructure architect within a fast-growing MSP. Key Responsibilities Act as a 3rd line escalation point for complex infrastructure incidentsTroubleshoot and resolve business-critical technical issues, including root cause analysisSupport and contribute to major incident management and post-incident reviewsDeliver proactive infrastructure improvements, including monitoring, patching, and optimisationProvide technical oversight for changes, upgrades, and infrastructure improvementsContribute to automation, platform standardisation, and service improvementsSupport security posture, backup, business continuity, and disaster recovery solutionsDevelop into a Subject Matter Expert (SME) for key technologies and vendor platformsProvide mentorship and guidance to 1st and 2nd Line engineersMaintain clear technical documentation and communicate effectively with customersOccasional client site visits may be required for workshops, escalations, or technical meetings. Technical Environment You’ll be working across modern cloud and infrastructure technologies, including:Microsoft 365Microsoft Azure (IaaS, identity, networking, security)Windows ServerActive Directory / Entra IDGroup PolicyVirtualisation (VMware / Hyper-V)Advanced networking (VPNs, routing, switching, firewalls)Backup & disaster recovery platformsAutomation & scriptingCyber security technologies and controls Experience Required 2–3+ years in a 2nd / 3rd Line or Infrastructure roleExperience working within an MSP or multi-client IT environmentStrong troubleshooting and root cause analysis skillsComfortable supporting complex infrastructure environmentsExperience across Microsoft cloud and on-prem infrastructure Desirable Skills Microsoft certifications (e.g. Azure Administrator – AZ-104)Experience with Microsoft 365 administration and identity servicesExposure to AWS or Google CloudExperience with RMM and PSA toolsKnowledge of backup platforms (e.g. Veeam, Datto)Exposure to SIEM / SOC toolsUnderstanding of AI tools such as Microsoft 365 CopilotLinux administration experience The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com. SER-IN

Cover Supervisor – Bring Your Energy Into the Classroom Waltham Forest Full-time | Immediate Secondary School Are you someone who thrives on variety, enjoys working with young people, and isn’t afraid to think on your feet? We’re working with a vibrant secondary school in Waltham Forest looking for a confident, creative Cover Supervisor to step into the classroom and keep learning moving when teachers are away. This isn’t your typical desk job. One minute you could be supporting a Year 7 English class, the next guiding a lively KS4 group through set work. If you’re adaptable, engaging, and bring a positive presence, you’ll fit right in. What you’ll be doing: • Supervising classes across KS3–KS4, ensuring students stay on task with pre-set work, • Managing classroom behaviour using a calm, confident, and consistent approach, • Creating a positive, engaging environment where students feel supported, • Thinking creatively to keep students motivated and focused, • Building strong relationships with staff and pupils alikeWhat we’re looking for:, • A naturally creative and proactive personality, • Strong behaviour management or confidence leading groups, • Excellent communication skills and classroom presence, • Experience working with young people, education experience is a bonus, • Someone who’s adaptable, resilient, and enjoys a fast-paced environmentWhy this role works:, • Perfect for aspiring teachers, creatives, or graduates exploring education, • A great way to build classroom experience in a supportive school, • Every day is different, no two lessons are the same All applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details.All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants.We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service.Full assistance provided. For details of our privacy policy, please see visit the Protocol Education website.

Customer Focus. Team Leadership. Service Excellence. Are you an experienced ServiceDesk or service professional ready to step into a leadership role within a fast-paced engineering services environment? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is continuing to strengthen its service operations during an exciting phase of growth and performance improvement. We are now seeking a Customer ServiceDesk Team Lead to take ownership of our Helpdesk function, providing leadership, escalation support and driving high-quality customer service across a busy and dynamic operation. This is a pivotal role where your leadership, organisation and customer focus will directly influence team performance, customer satisfaction and operational efficiency. The Role at a Glance: Customer ServiceDesk Team Lead Dartford, Onsite Competitive Salary Plus Extensive Benefits Package Reporting to: Delivery Support Manager Company: Pioneer of the British lift industry. Formerly part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment Your Background: Helpdesk, service desk or customer service leadership experience within an engineering or service-led environment Skills: Team leadership, escalation handling, performance monitoring, reporting, CRM systems, strong communication and organisation About Us: Liftec Express is a well-established and highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world’s leading manufacturer and service provider of elevators and escalators, the business is now privately owned by R-Capital and focused on operational excellence and customer service performance. This is an excellent opportunity to take a leading role within a collaborative service environment, shaping Helpdesk performance and driving continuous improvement. Ready for your next challenge? As Customer ServiceDesk Team Lead, you will take day-to-day ownership of the Helpdesk function, ensuring effective coordination of workload, consistent service delivery and strong team performance. You will act as the primary escalation point for complex or sensitive customer issues, managing complaints professionally and ensuring timely, accurate resolution. Working closely with engineers, planners and operations teams, you will drive effective communication and problem-solving across the business. You will oversee all Helpdesk activity including incoming calls, emails and customer portal interactions, ensuring all communications are logged accurately within CRM systems and handled in line with service expectations. A key part of your role will involve monitoring Helpdesk performance metrics such as response times, resolution rates and customer satisfaction, using this data to coach team members and improve overall service quality. You will take ownership of customer complaints management, ensuring issues are tracked, analysed and resolved effectively. Identifying trends and root causes, you will support service improvement initiatives and provide clear reporting to senior management. You will also produce centralised management information covering call volumes, complaint trends and operational performance, ensuring data integrity across systems to support decision-making and planning. Supporting onboarding and development of team members, you will help embed consistent processes, promote best practice and foster a collaborative, customer-first culture. The role holder shall carry out their duties in accordance with company policies and procedures, ensuring compliance, accuracy and operational excellence at all times. About You: • You bring experience from a helpdesk, service desk or customer service environment, with exposure to high-volume workloads and escalation handling, • Previous experience in a supervisory or team lead capacity would be advantageous, • You are confident handling complex customer interactions, complaints and service issues in a calm and professional manner, • Strong communication skills enable you to work effectively with customers, engineers and internal stakeholders, • Highly organised and proactive, you can prioritise multiple tasks and maintain performance under pressure, • Comfortable using CRM systems and Microsoft Office, with the ability to produce and interpret reports, • A collaborative team player, you are committed to driving service quality and continuous improvement Benefits: • Access to Discounts Platform, • Pension (Day 1) - Aviva, • Holiday – 25 days per year plus bank holidays – holiday year January to December, • Wellness (Day 1) - Employee Assistance Programme, • Death in Service (Day 1) 3 x Salary - Canada Life, • Sickness Scheme - Discretionary, • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service, • Incentive Scheme (role dependent, non-contractual), • Employee Referral Scheme Why Join Liftec Express? • Central leadership role within a respected PE-backed engineering business, • Direct impact on customer service performance and operational delivery, • Opportunity to lead, coach and develop a Helpdesk team, • Collaborative and supportive working environment, • Culture focused on safety, quality and customer care If you are a customer-focused service professional ready to step into a leadership role and make a real impact, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Security Service Manager (Operations Manager/ Contracts Manager) NACOSS Fire and Security company are offering £45 - £60k + Tax Free Car/ Tesla + Exc benefits + Quality Company near Swanley, Kent to manage 3 admins and engineers Apply if managed Intruder Alarm Security Service Engineers (NSI/ SSAIB, etc) **OVERVIEW of Security Systems Service Managers role To manage • service engineers, • stock and levels of spares, • minor works quotations, • the service of intruder alarm, cctv and access control, • work and standards to NSI/ NACOSS, • engineers performance, • Subcontractors, • available workload (working with coordinators), • audits, assessments and reports, • KPI's and Training Matrix, • Service Level Agreements (SLA's) As a Security Systems Service Manager you should have - • worked for a NSI, SSAIB or Nacoss standard security company (so understands Gradings and Intruder standards), • Have knowledge of reporting, Service Level agreements and KPI's, • £45,000 - £55,000 (dependant on experience and knowledge), • Permanent benefits and great company car/ allowance, • Smaller company where you can be involved and progress further, • Will have coordinators to help you, help customers, • Lovely Offices Send CV ASAP to apply, this vacancy is available and can start as soon as 1 week. We can interview now. Apply if you have managed security service engineers for a NACOSS, SSAIB or NSI company Electronic Security or Fire & Security company. Thank you and speak soon (in confidence) Steve Eley Fire and Security Careers is an employment agency acting on our clients behalf to select and filter people for this Permanent Security Service Managers / Engineering Managers role in Kent.

Morgan Hunt currently requires an Maintenance Assistant for FE College - East London Pay Rate: £18ph LtdHours: 35 hrs 9am to 17:00pm Mon to FriLocation: East LondonDuration 6 months on going contractMust have Enhanced Children DBS Certificate on update service or Happy to apply for DBS CertificatePurpose of the Role To support the Group Estate Maintenance Manager in delivering the planned and preventative maintenance programme. To support the Campus Facilities Managers in delivering a reactive maintenance service, undertaking general repairs and maintenance to the fabric and items of equipment forming part of the College estate as required. To update the Computer-Aided Facilities Management (CAFM) system with all maintenance work undertaken. To support the Facilities Managers in monitoring the condition of the College estate. Key Responsibilities:Maintenance Delivery & Estate Safety· Support the Group Estate Maintenance Manager in delivering the preventative maintenance programme.· Support the Facilities Managers in responding promptly to reactive maintenance needs.· Undertake site redecorations and other minor works.· Report any premises maintenance or reactive repairs required through the service desk/CAFM.· Report any observed incidents, near misses or accidents that could impact the safe operation of the College estate.Person Specification -Education & Qualifications· GCSEs (or equivalent) in English and Maths.· Basic literacy, numeracy, and IT skills.· Willingness to undertake role-related training, including health & safety, safeguarding, and facilities procedures.· Relevant facilities, caretaking, or health & safety training.Experience· Experience working in a facilities, estates, caretaking, maintenance, or support services environment.· Experience supporting reactive maintenance, minor works, or general repairs.· Experience of room set-ups, portering, or event support, including exams or enrolment activities.· Experience working in a busy, customer-focused environment with changing priorities.· Experience using a service desk or CAFM system to log or report issues (desirable).· Experience working within an education or public-sector setting (desirable).Knowledge, Skills & Behaviours· Basic knowledge of facilities and estates services.· Awareness of health & safety requirements, safe working practices, and incident reporting.· Understanding of safeguarding, equality, diversity, and inclusion within a college environment.· Ability to carry out practical tasks, including minor works, redecorations, spill response, and portering.· Good organisation, time-management, and communication skills.· Ability to follow procedures and update records accurately using CAFM or service desk systems.· Reliable, flexible, and conscientious, with a proactive and team-focused approach.· Calm and professional when working under pressure, particularly during busy periods such as enrolment and exams. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

MEP Engineer (Coffee Machines) London Up to £45,000 + Door to Door + Company Tools + Performance Bonus + Training + Progression + Overtime + Early Finish + Company Benefits Are you a MEP Engineer or similar with a background in Utilities, looking to join a leading, family feel company that offers hands on training, genuine progression as well as great work-life balance with the added benefit of an early finish and performance bonuses? Do you want the opportunity to join a dynamic and ambitious business that's at the forefront of coffee and unattended retail solutions across London, offering a fantastic opportunity to work with cutting-edge equipment in high-end offices, with the added benefits of great career progression and hands-on training? On offer is an exciting opportunity to join a growing industry leader, providing best-in class coffee, vending and refreshment services, offering you great professional career development and hands-on training to support you into these positions, we the added benefits of performance bonuses, paid overtime and door to door payment. In this role, the successful MEP Engineer, will travel around South London, delivering a high-quality service to a loyal client base, handling planned maintenance, attending breakdown calls and installing state-of-the-art coffee machines, primarily Cimbali and WMF systems. With full support from the Service Desk and Technical team to assist you on job sites. This role would suit a MEP Engineer or similar with a background in Utilities and preferable experience in Vending Machine and/or Coffee Machines, preferably Cimbali or WMF experience. Additional experience with hot boiler taps maintenance or installation would also be beneficial. The Role • Field based Service, maintenance and installation of Cimbali/WMF coffee machines around central London, • Door to Door paid and tools included, • Field Service Engineer with Background in Coffee/Vending Machines, • Ideal experience with Cimbali/WMF Coffee machines REF: BBBH23988JHC If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

IT Field Engineer Addlestone/ Epsom £30,647 + 34 Days Holiday + Local Government Pension + Excellent Benefits + Long-Term Progression + Car Millage Are you an IT Support Engineer with experience in first or second line support?Do you want a varied, field-based role where you'll work across multiple sites, develop your technical skills, and play a key role in keeping critical systems running?This is a fantastic opportunity to join a large, forward-thinking organisation that is heavily invested in technology and continuous improvement. Supporting multiple sites across the region, they are committed to creating modern, high-performing IT environments that enable both staff and users to thrive.With a strong focus on collaboration, innovation and development, this organisation offers clear progression pathways, ongoing training, and a genuinely supportive team culture. You'll be part of a well-structured IT function where your contribution has real impact and your development is prioritised.In this role, you'll be responsible for delivering first and second line support across multiple sites, ensuring systems are running smoothly and users are fully supported. You'll work on a mix of day-to-day troubleshooting, installations, system upgrades and wider IT projects, giving you a highly varied and engaging workload.You'll also play a key role in maintaining hardware, supporting network infrastructure, monitoring system performance and ensuring security and compliance standards are met. This is a hands-on role where no two days are the same, ideal for someone who enjoys problem solving and working in different environments.The ideal candidate will have experience in a 1st and 2nd line role, have a full driving licence and live in a commutable distance to Addlestone or Epsom The organisation is known for investing in its people, offering structured development, defined career pathways and a strong benefits package. This includes a generous holiday allowance of 34 days, access to a local government pension scheme, wellbeing support including 24/7 GP access, and additional perks such as retail discounts and cycle to work schemes. The Role *Provide first and second line IT support across multiple sites *Monitor and respond to service desk tickets within agreed timeframes *Install, configure and maintain hardware, software and network systems *Support system upgrades, deployments and IT projects *Maintain equipment and carry out basic repairs when required *Monitor backups, system performance and security processes Support users and troubleshoot technical issues in a professional manner The Person *Experience in first or second line IT support *Strong knowledge of end-user devices, networks and IT systems *Excellent problem-solving skills and attention to detail *Ability to communicate effectively with non-technical users *Understanding of data protection and IT compliance *Full UK driving licence and willingness to travel between sites *Candidates must live in a commutable distance to the Addlestone or Epsom area. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

FIELD SERVICE ENGINEER Locations - Wembley, Croydon, Dartford, Enfield We have an exciting opportunity for a Field Service Engineer to join our team to install and provide technical support to our coffee, vending and water equipment to the standard required by our clients. This is a great opportunity for a customer focused individual to join a fast-growing coffee, water, and vending company. Responsibilities - Technical Service Support • Completing machine filters/de-scales, • Working closely with the service desk daily, • Managing and recording service response to machine breakdowns and ensuring KPI's and standards are met or exceeded, • Carrying out any necessary repairs or services and reporting any major faults to ensure that all machines are always in good working order, • Using Vend Manager on smartphone to respond to service calls and complete calls & service reports, • Completing all necessary book/paperwork to Company standards, • Installing machines with other engineer(s) and/or sub-contractors where appropriate, • Installing coin mechanisms and card readers, • Registering all equipment on Vend Manager and/or other relevant software, • Evoca snack/cold drinks vending machines and tabletop/floor standing drinks machines, • Coffetek tabletop/floor standing drinks machine range, • Cimbali coffee machine range: S15/ S20/ S30, • WMF coffee machine range: 1100s/1500s/5000s/9000s, • Borg & Overstrom water coolers, • Full UK driving licence - ESSENTIAL no more than 6 points NO DD or DR related offences*, • DBS Certificate - ESSENTIAL for this role due to our clients from Schools, Hospitals, Healthcare providers etc, • 2-3 years' experience as a field service engineer, • Excellent customer service skills, • Strong external and internal communication skills, • Live locally to Greater London, • Experience with Evoca, Coffetek and fresh milk coffee equipment as well as Vend Manager or a similar vend management system (Preferred), • Applicants will be required to drive a company vehicle so must hold a full clean UK driving licence. Salary & Benefits • Competitive basic annual salary of £32K+, • 4 weeks (20 days) paid holiday which increases year on year, • Company van, • Full expense reimbursement, • Company phone with vend management software Please also regster online with hrgo.co.uk

Urgent / Part-time, Contract Deal Desk Analyst We are seeking a Deal Desk Analyst to support our commercial organisation by structuring profitable, compliant, and strategically aligned transactions. This role plays a key part in accelerating deal cycles, improving sales productivity, and ensuring that every transaction meets both customer needs and internal business requirements Deal Desk Analyst - What You'll Do * Partner closely with Sales teams to understand customer objectives and structure transactions that balance customer value with company policy and revenue goals. * Serve as the first-line approver in the deal review process, ensuring accuracy, compliance, and alignment with internal guidelines. * Manage the day-to-day deal approval workflow, including meetings with Sales, documenting business cases, and coordinating with cross-functional stakeholders. * Draft, review, and certify customer contracts, ensuring clarity, accuracy, and adherence to internal standards. * Ensure all transactions comply with revenue recognition rules, operational policies, and pricing frameworks. * Communicate regularly with Sales teams to ensure consistent application of process and policy. * Prepare in-quarter deal status updates and communicate key insights to management. * Collaborate with Legal, Sales Operations, Finance, Revenue Assurance, Order Management, Credit, and other internal teams. * Identify opportunities to streamline processes and recommend improvements to enhance deal velocity and operational efficiency. * Meet defined performance metrics and service-level expectations, as Deal Desk Analyst Deal Desk Analyst - What You Bring * Bachelor's degree in Finance, Accounting, or equivalent experience. * Proven experience in Deal Desk, FP&A, Sales Finance, or Sales Operations. * Strong background in drafting and analysing binding sales agreements. * Ability to work independently in a fast-paced, deadline-driven environment. * Demonstrated ability to build strong relationships with cross-functional partners. * Experience structuring multi-element deals, including subscriptions, licences, services, and support. * Working knowledge of software revenue recognition principles (e.g., SOP 97-2 or equivalent). Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Role: Duty Manager High-End Residential Development (Nine Elms) Schedule: 5 days per week (42.5 hours) Salary: £35,000£40,000 + 28 days holiday Reporting to: Development Manager / General Manager Shift pattern: 07:0016:00 or 13:0022:00 (1-hour unpaid break) We are currently recruiting for 2 Duty Managers with a strong front desk and service-led focus. Ideally coming from a hotel or co-working/workplac... ZIPC1_UKTJ

Head of IT - London (hybrid working) £800 - £1000 p/d (inside IR35) 3 month duration An established and highly regarded organisation is seeking an experienced Head of IT to join during a critical period of transition and transformation. As a key member of the senior leadership team, you will be responsible for stabilising IT operations, leading through organisational change and delivering key strategic initiatives across a complex, multi-site environment serving thousands of users. This is an opportunity to step into a high-impact leadership role during a critical transition period, where you will shape and influence technology strategy at a senior level, lead a function that is operationally stable but undergoing organisational change and play a key role in delivering business-critical transformation programmes. This role requires a balanced, high-impact leader who can operate both strategically and hands-on. Key Responsibilities: • Provide strategic leadership of the IT function, shaping and delivering IT strategy aligned to wider business goals, • Ensure stable, secure and efficient IT operations across infrastructure, service desk and project delivery, • Lead a team of ~20 across Infrastructure, Service, Security, Data and Programmes, • Take full ownership of the IT budget, resource planning and cost control, • Deliver key transformation programmes, • Drive service excellence (ITIL) and ensure smooth transition of projects into BAU, • Oversee cyber security, data protection and compliance requirements, • Manage and develop relationships with third-party suppliers and vendors, • Lead automation and efficiency initiatives across the IT landscape, • Support the business through organisational change, including shared services transformation Requirements: • Proven experience as a Head of IT or senior IT leader in a comparable, multi-site large scale organisation, • Possess a broad technical knowledge across infrastructure, applications, cyber security, data and AI, • Strong background in IT Operations and Service Delivery within complex environments, • Demonstrable experience managing large-scale IT estates, multiple concurrent priorities and projects, • Strong people leadership and team management capability, particularly through periods of change, • Ability to engage and influence senior stakeholders across the business, • A proactive, resilient and hands-on leadership style Based in Central London (3 days per week onsite) with occasional UK travel. Start date for this contract is planned for mid-June.

Our client is a successful trading house, an opportunity has arisen for a Facilities & Workplace Coordinator to support the smooth day-to-day running of its London office. This role is responsible for ensuring the workplace operates efficiently, safely, and to a high standard by coordinating facilities services, contractors, and internal workplace support. Working closely with HR, IT, building management, and external suppliers, the coordinator will help maintain a well-organised and fully operational office environment. Key Responsibilities Workplace Operations • Monitor and manage the Workplace Services inbox, responding to queries and coordinating requests., • Conduct daily floor checks to ensure office spaces, equipment, and systems are functioning correctly., • Support onboarding and offboarding processes, including desk and locker allocations., • Carry out desk and workspace audits to ensure accurate allocations., • Submit weekly catering numbers and assist with workplace services and events. Facilities Management • Identify and report maintenance issues, coordinating with contractors and building management., • Manage reactive requests including lighting, temperature, power, and general office faults., • Coordinate planned preventative maintenance (PPM) schedules and contractor site visits., • Ensure contractor documentation and permits to work are logged correctly., • Support workspace reconfiguration, desk moves, and operational changes., • Run monthly security access reports and maintain contractor service records. Health & Safety • Conduct regular workplace inspections and monitor first aid supplies., • Assist with risk assessments and fire safety compliance., • Support emergency evacuation communications and attend building management meetings. Administration • Track supplier invoices and support purchase order processes., • Maintain workplace service documentation and contract records., • Provide occasional reception cover and assist with meeting room setups when required. Skills & Experience • 2-3 years’ experience in facilities, workplace operations, or building services., • Strong Excel skills -Intermediate to Advanced confidence managing operational data., • Experience coordinating contractors, PPM schedules, and vendors., • Understanding of Building Management Systems (BMS) and office infrastructure., • Knowledge of health and safety processes including risk assessments and fire safety., • Strong organisational skills with the ability to manage multiple priorities., • Clear communication skills and a proactive, solutions-focused approach. Desirable: IOSH/NEBOSH, First Aid or Fire Marshal certification, or experience with building systems such as HVAC, electrical, and access control. In return, you can expect a competitive package with excellent benefits.

Residential Conveyancing Solicitor | Highly regarded multi office practice \nHigh Quality Work & Clear Progression Path \n \nA highly regarded, multi branch practice is seeking an experienced Residential Conveyancing Solicitor to join its busy North London office. With a strong local reputation and consistent workflow, this is an excellent opportunity for a solicitor looking to take the next step in their career within a supportive and progressive environment. \n \nThe Role \nYou will manage a full residential conveyancing caseload from instruction through to completion, working with a high level of autonomy. The work will include: \nFreehold and leasehold sales and purchases \nNew build transactions \nShared ownership matters \nLease extensions \nTransfers of equity \nRemortgages \nIn addition, you will supervise junior team members where required and play an active role in maintaining and strengthening relationships with estate agents and other introducers. \n \nAbout You \nYou will be a Residential Conveyancing Solicitor with around five years’ PQE and strong experience across a broad range of property matters. You should be confident handling your own caseload independently and delivering a high standard of client service. \nSupervisory experience is advantageous, as is the ability to build and maintain professional relationships. \nThis is not a desk based role. You will be proactive in generating work, developing referral networks, and contributing to the continued growth of the department. Strong interpersonal skills and commercial awareness are essential. \n \nThe Firm \nThis is a well established, multi office firm with an excellent reputation and a strong presence in the local market. The culture is collaborative, supportive, and genuinely friendly, making it a lovely place to work and build a long term career. \nThe firm offers a competitive benefits package including pension, parking, a wellbeing programme, and 31 days’ holiday to start including bank holidays and three days at Christmas. After three years’ service, private healthcare is provided, along with an additional day of annual leave for each year thereafter up to a maximum of five extra days. There is also bonus potential and a clear route to partnership for the right individual. \n \nIf you are an experienced Conveyancing Solicitor or CILEX professional looking to be part of instrumental change at a market leader, get in touch! \n

Security Analyst - CISSP, CISM, CEH, EDR, SIEM, SOAR, IDS/IPS, TCP/IP, Defender Our leading global law firm client are currently looking to take on a new Security Analyst (CISSP, CISM, CEH, EDR, SIEM, SOAR, IDS/IPS, TCP/IP, Defender) to join their team on a permanent basis. The firm are an extremely modern law firm which offer a healthy hybrid working solution 2-3 days per week in London and offer a great deal of autonomy and technical exposure. This Security Analyst (CISSP, CISM, CEH, EDR, SIEM, SOAR, IDS/IPS, TCP/IP, Defender) role, will be responsible for the day to day operations of existing security solutions and uses tools to identify, investigate and resolve any security events detected. To be considered for this Security Analyst (CISSP, CISM, CEH, EDR, SIEM, SOAR, IDS/IPS, TCP/IP, Defender) role, it's ideal you have: • 3 + years within a similar role, • Ideal but not required law firm experience, • Assist with the management and operation of security controls., • Help in streamlining and automating of security controls in order to improve overall security posture of the organisation., • To take the lead on security incidents, identification, and remediation., • Support operational transition for the deployment, integration and configuration of new security solutions and of any enhancements to existing security solutions., • Monitor all in-place security solutions for efficient and appropriate operations., • Conduct security focused reviews and analysis of log files and reports of devices, systems and network traffic (i.e., workstations, servers, network devices). Interpret results and resolve issues identified., • Investigate security alerts and provide incident response if and when required, working with global team to help mitigate and resolve incidents., • Support and contribute to red/blue team testing and cyber threat based table top exercises., • Develop maintain and implement system hardening procedures., • Maintain up-to-date detailed knowledge of the IT Security industry, including the development of new attacks and threat vectors., • Provide a point of escalation for the Service Desk, IT and Business support teams with respect to security-related events.

IT Support Engineer £35k-£38k Greenwich (SE10) A well-established law firm in Greenwich is seeking an experienced IT Support Engineer to join its growing IT team. This is an excellent opportunity for a proactive and customer-focused IT professional to support a busy legal environment, providing high-quality technical support across the business. Key Responsibilities • Provide first- and second-line IT support to users across the firm, both remotely and on-site, • Troubleshoot and resolve hardware, software and system issues in a timely manner, • Set up and maintain laptops, desktops, phones and peripherals, • Support Microsoft 365, Windows environments and standard business applications, • Assist with user account administration, onboarding and offboarding processes, • Support meeting room and conferencing technology, including AV equipment, • Maintain accurate IT documentation, asset registers and support logs, • Liaise with third-party IT providers and suppliers to resolve technical issues, • Assist with system upgrades, technology rollouts and continuous service improvements, • Previous experience in an IT support or service desk role, • Strong knowledge of Microsoft Windows and Microsoft 365, • Good understanding of networking, hardware and troubleshooting principles, • Excellent communication skills with the ability to support non-technical users, • Strong organisational skills and the ability to manage competing priorities, • Experience within a legal or professional services environment, • Exposure to ITIL or structured IT service management processes, • Knowledge of Cyber Essentials or IT security best practices If you would like to learn more about this opportunity, contact Matthew Heard for a confidential discussion. LR Legal is a specialist legal recruitment agency with a reputation based on trust and integrity. We will always ask your permission before sending your CV to any of our clients.

An exciting opportunity has arisen for a Facilities Assistant to join a welcoming and supportive team in the heart of London. This role is perfect for someone who enjoys being at the centre of office operations, ensuring that everything runs smoothly and efficiently. You will play a vital part in maintaining the high standards of the workplace environment, supporting colleagues with their day-to-day needs, and helping to create a pleasant and productive atmosphere for everyone. What you'll do • Manage incoming/outgoing mail and deliveries, • Respond to facilities requests via email/service calls, • Set up and clear meeting rooms for events, • Maintain office, kitchen, and supply areas, • Keep workspace tidy and presentable, • Assist with minor repairs, desk moves, and printer upkeep, • Assemble/reconfigure furniture as needed, • Identify and address cleaning/maintenance issues, • Liaise with building engineers on maintenance tasks, • Office-based experience with strong MS Office skills (Excel desirable), • High attention to detail and sense of ownership, • Proactive, hands-on approach to problem-solving, • Ability to prioritise in a fast-paced environment, • Strong communication and interpersonal skills, • Reliable, adaptable, and quick to learn

Role Overview A growing and well-established Managed Service Provider is looking to bring in a 1st - 2nd Line IT Support Engineer to strengthen their service desk. This is a great opportunity for someone with MSP experience who enjoys being hands on, taking ownership of tickets, and working across a variety of client environments. Your New Role You will sit across 1st and 2nd line support, handling day to day user issues while also supporting more technical escalations as your experience grows. You will be responsible for managing tickets end to end, maintaining strong communication with users, and contributing to the overall quality of service delivery. Your Responsibilities • Providing 1st and 2nd line support across multiple client environments, • Logging, managing and resolving tickets through a PSA system, • Supporting Microsoft 365 including users, mailboxes, permissions and devices, • Desktop and laptop support across Windows and macOS, • Basic networking troubleshooting including switches, firewalls and Wi-Fi, • User onboarding and offboarding, • Working to SLAs and contributing to service improvements, • Maintaining clear ticket notes and documentation Tech Environment • Microsoft 365, Exchange Online, SharePoint, • Windows and macOS environments, • Entra ID and basic cloud identity management, • Networking fundamentals including switches, firewalls and Wi-Fi, • PSA tools such as Autotask You Will Have • Experience in a 1st or 2nd Line IT Support role, • Previous MSP experience is strongly preferred, • Good working knowledge of Microsoft 365 and Windows environments, • Comfortable dealing directly with users and stakeholders, • Strong troubleshooting mindset and attention to detail, • Able to prioritise workload in a fast-paced environment, • Someone who takes ownership of tickets rather than passing them on Desirable • Experience in an MSP environment, • Experience in a music or entertainment environment, • Experience with Networks

IT Service Desk Analyst Monday to Friday 4 days a week in office £30.000 - £35.000 plus benefits What you will be doing: • Providing support to staff via multiple communication channels including phone, video, chat, in person and email, • Troubleshooting hardware and software issues, • Keeping inventory accurate and assessing the requirement for IT equipment, • Experience in an IT/Desktop support/Service Desk role, • A good understanding of Microsoft 365, Active Directory, and desktop deployment, • Familiarity with ticketing systems, • Excellent communication & problem solving skills

We are recruiting four Building Support Managers to support the day-to-day operational delivery of Facilities services across TfL Group Head Office buildings. Reporting to the Building Manager, you will manage on-site facilities operations, coordinate contractors, ensure health and safety compliance, and act as the single point of contact for building occupants on all Facilities-related matters. This is a hands-on, operational role, suited to candidates with solid Facilities Management experience who enjoy working on site, dealing with people, solving problems and keeping buildings safe, compliant and fully operational. Contract: 6 months Initially with a potential of extension Location: Different TfL locations around London Payrate: £123 per day Umbrella Working Hours: Monday to Friday 8:00am to 6:00pm Working Pattern: Fully office based About the team The Facilities Operations team is responsible for asset maintenance, facilities service delivery and health & safety compliance across TfL Group Head Office buildings in London. You will join a close-knit team of 4–5 Building Support Managers, collectively supporting multiple office buildings and working closely with the Building Manager, Operations Managers, contractors and building occupants. Key responsibilitiesFacilities Management • Support the daily on-site delivery of Facilities service contracts, ensuring works are carried out in line with contract requirements, TfL policies and health & safety standards., • Monitor contractor performance and escalate issues where service delivery or compliance falls below expectations., • Carry out regular building inspections to identify maintenance issues, minor works and repairs, ensuring buildings remain safe, compliant and comfortable., • Maintain accurate building records including statutory certificates, maintenance records, licences, floor plans and contracts, in line with audit requirements., • Support business continuity arrangements and assist during emergency situations, including attendance outside normal working hours where required.Health & Safety, • Ensure compliance with relevant health & safety legislation, TfL procedures and the Safety Management System., • Support the management of site emergencies and incident response., • Participate in House Committee and Health & Safety meetings, providing practical advice and follow-up actions., • Assist with contractor audits to ensure safe working practices are followed.Procurement & Financial Support, • Verify invoices for payment and confirm completion of works., • Support monitoring of site expenditure against agreed budgets., • Assist with raising requisitions, producing basic specifications and liaising with Procurement as required.Customer Service, • Act as a professional and approachable point of contact for building occupants on Facilities matters., • Monitor Help Desk performance to ensure issues are logged, tracked and resolved in a timely manner., • Coordinate contractor activity to minimise disruption to building users.Project Support, • Support the delivery of minor maintenance and facilities-related works, ensuring they are completed safely, on time and to an acceptable standard.What we’re looking forEssential, • Experience providing direct Facilities Management support within an office or commercial environment., • Good working knowledge of building operations, contractor coordination and on-site service delivery., • Strong interpersonal and communication skills, with the confidence to deal with a wide range of stakeholders, from building occupants to contractors., • A proactive, flexible approach and the ability to work effectively in a busy, operational environment., • Competent IT skills, including Microsoft Outlook and MS Office., • Willingness to participate in on-call arrangements and attend site outside normal hours when required.Desirable, • Experience working across multiple buildings or sites., • Exposure to Health & Safety compliance within a facilities environment., • IOSH and/or NEBOSH qualifications (or working towards)., • Experience supporting senior or executive-occupied office environments., • Basic budget monitoring or financial administration experience within FM.Typical day, • Checking contractor activity and site compliance, • Carrying out building inspections, • Following up maintenance issues raised through the Help Desk, • Engaging with building occupants and stakeholders

A fantastic MSP based in the West End are currently looking for a Tier 1 Cyber Security SOC Support Analyst to join our expanding UK based Service Desk team. The ideal candidate would be someone that is already in a similar role and has minimum of 1-year experience. You must have a years experience working for an MSP and managing corporate clients. Fantastic Benefits Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Benefits: Competitive Package Offered – Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzasand breakfast on Wednesdays! As a Tier 1 SOC Support Analyst, you will be primarily responsible for monitoring systems and making the initial response to any flags or alerts that come in via support tickets or telephone tickets. One of the key responsibilities is also to review and categorise potential threats in order of priorityand dismiss any false alarms, whilst also gathering information and escalating the most urgent threats to Escalations Management Team. Essential Experience • Preference given to candidates with MSP background, • Minimum 1 years proven experience in a Tier 1 Cyber Security SOC Support Analyst role, • Working knowledge of Microsoft Defender XDR and Microsoft Sentinel SIEM technologies, • Working knowledge of Microsoft Defender suite including Endpoint Detection and Response, • SC-200 Microsoft Certified: Security Operations Analyst Associate OR, • Highly Motivated, • Can do attitude, • Attention to detail, • Excellent communication, • Proven client service skills, • Ability to work under pressure, • Willingness to work flexibly as required, • Provide triage and first line of defence for all cyber security incidents within the organisation and as part of our Managed Security Service, • Take ownership and provide remedial actions to ensure that Cyber Security Threats are mitigated as per Playbooks provided by the Cyber Security Team or escalate incidents to Escalations Management Team for further information/support, • Manage technical and stakeholder incident reporting via concise communications, • Manage client communication channels during an active incident, • Liaise with third party service suppliers where necessary, logging tickets and act as a central point of contact for active incident, • Provide operational support to wider Cyber Security Team on security incidents

Junior IT Support Engineer £28-34k + Benefits, London Bench IT are looking to onboard a Junior Support Engineer / L1.5 Engineer to support a global financial services organisation. This position would be ideal for a motivated candidate seeking to develop their career within the IT sector who has a strong desire to learn and develop their skills. The successful candidate should have the skills and experience included below; • Experience in IT support or relevant internship Associate's degree in IT, Computer Science, or related field; or equivalent experience – Ideal experience would be 2-3 years, • Respond to IT service desk tickets, • Assist users via phone, email, or in-person, • Set up and maintain computers and peripherals Manage user accounts and passwords, • Support software installations and updates, • Ability to troubleshoot technical issues, • Good communication skills, • Strong problem-solving skills Ability to work independently and in a team, • Desirable skills/technology the client will provide training on;, • Proficient with Operating Systems (Windows 11/Windows Server) Microsoft 365: Outlook, OneDrive, Teams, SharePoint & Integrated Apps Active Directory Users &, • Computers Laptop/Desktop builds and management, • Citrix: XenApp 7.x & Workspace/Receiver, • Zoom, • Mimecast, • iPhone configuration & management, • Polycom/Condeco Audio Visual management Junior IT Support Engineer £28-34k + Benefits, London

Job Profile for Lead Service Coordinator SEL46500 Position: Lead Service Coordinator Location: Office-Based Canary Wharf Salary: up to £38k, depending on experience Our client is a major service provider in London with over 50 years of success and continued growth. They're seeking a Lead Service Coordinator to take contract ownership and work closely with the operations manager and the service desk m... ZIPC1_UKTJ

Service Desk Manager / Desktop Support Manager £60k Package, London Bench IT are looking to onboard a Service Desk Manager/ Desktop Support Manager to manage a support team of 6 engineers for a dedicated managed support service working on site for a Global Asset Manager. The successful candidate should have the skills and experience included below; • Day to Day team management and resource scheduling of 1st and 2nd support teams., • Maintain high satisfaction levels and meet or surpass agreed service level agreements., • Management and Performance Reporting, monitor and report on agreed SLA's., • Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management., • EUC technical skill set: Windows 10/11, Active Directory, O365, Intune, • With a minimum of 3 years of Technical Support Lead experience, the lead will manage their local regional team and service level with regional handoffs as required., • The EMEA Desktop Support Manager/Team Leader will expected to interlock with the APAC Team Leader., • High priority incidents are to be worked on collaboratively using a follow the Sun model. Interaction with peers in APAC as part of continuity of Global Service., • The Support Manager will be expected to regularly feed into the Continuous Service Improvement Plan (CSIP) for the service provider; providing trend analysis and recommendations., • Ensure our support teams consistently exceed customer expectations. Service Desk Manager / Desktop Support Manager £60k Package, London

Hands-on Level 2 IT Support contractor providing end-to-end incident and request management for a large, global user base. The role focuses on advanced desktop support across Windows and macOS, Microsoft 365, endpoint management and video conferencing, with strong SLA ownership and high-quality ticket management. Client Details This opportunity is with a well-established organisation in the financial services industry. Description • Provide Level 2 support across Windows and macOS environments, • Manage incidents and service requests end to end via Jira Service Management, • Troubleshoot Microsoft 365 (Teams, Outlook, OneDrive, SharePoint), • Support endpoint management using Intune, • Resolve video conferencing issues (Cisco), • Execute onboarding and offboarding activities, • Manage escalations and liaise with senior resolver teams, • Maintain excellent ticket hygiene and SLA awareness, • Contribute to knowledge articles and SOP documentation A successful 2nd Line - IT Support professional should have: • 2+ years' experience in a Service Desk or IT Support environment, • Proven Level 2 troubleshooting in a multi-platform enterprise setting, • Strong Windows and macOS desktop support experience, • Solid Microsoft 365 support capability, • Experience working with Jira Service Management or similar tools, • Excellent verbal and written communication skills, • Ability to translate technical detail into business-friendly language, • Competitive daily rate between £200 and £240, paid in GBP., • Temporary role offering exposure to the financial services industry in London., • Opportunity to work within a large organisation with a focus on technology.

About the Role We are looking for a proactive, organised, and customer-focused Hire Desk Coordinator to join our growing team. This is a fast-paced and varied role where you will be responsible for supporting customers with their equipment hire requirements, processing enquiries and orders, coordinating logistics, and ensuring a high standard of service throughout the hire process. You will play a ke... ZIPC1_UKTJ

Jira Service Management Consultant Outside IR35 Contract Mostly Remote (Occasional Travel to London) 3-6 Months (View to Extending) Immediate Requirement A fast-growing Technology organisation is building out its Enterprise Systems capability and is looking for a hands-on Jira Service Management Consultant to support enterprise workflow, ITSM and operational tooling initiatives. This is a fast-paced environment requiring someone who can operate autonomously, work closely with technical stakeholders and hit the ground running. Key Experience • Jira Service Management (JSM), • Atlassian ecosystem, • ITSM / Service Desk tooling, • Workflow automation and configuration, • Integrations and operational tooling, • CMDB / Assets / Insight experience beneficial Responsibilities • Configure and optimise Jira Service Management environments, • Support workflow automation and service process improvements, • Work across enterprise systems and operational tooling, • Support integrations across wider technology environments, • Collaborate with technical and operational stakeholders globally Strong preference for hands-on implementation-focused consultants rather than Agile/Scrum delivery-only backgrounds. If relevant, or if you know someone suitable, feel free to apply.

Our Client is currently seeking an experienced Subsidence Engineer (Desk based / UK wide coverage). You will mainly deal with properties affected by subsidence.The Role • Handle a portfolio of subsidence claims involving landslips, sinkholes/voids and alternative intervention methods, on a project managed basis, • Attend site to carry out technical assessments and the investigation of claims, • Determine causation / defect diagnosis and policy liability, • Decline claims where appropriate, • Determine nature and extent of damage, • Prepare / submit full ABI reports, outlining findings and recommendations, • Oversee complex repair schemes, sub-structure and super-structure, • Liaise with contractors and all relevant external suppliers, • Work closely with and support the Contractor Network, • Review claims and deal with variationsSkills / Qualifications, • Prior subsidence / Loss Adjusting experience, • Ideally you will be MRICS, MCIOB, C.BuildE qualified... although this is not essential, • Strong communication skills, both written and verbal, • Excellent customer service, organizational & communication skills Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims , , Job Ref: DC1007. For all other vacancies, take a look at our website - exchange-street.co.uk

Cobalt Recruitment is delighted to be representing a highly regarded institutional property owner in the search for an Assistant Operations Manager to join the team at one of London's most recognised commercial office assets. This is a newly created role within the building, offering the successful individual the opportunity to step into a highly visible position with genuine scope for progression, exposure to an exceptional leadership team, and the chance to develop within one of the market's most respected real estate platforms. Working closely with the Operations Manager, this role will suit an ambitious Assistant FM, Assistant Building Manager, or confident Building Manager seeking an environment that can genuinely turbo-charge their career development. The business is looking for an individual with enthusiasm, initiative, and professional curiosity; someone who enjoys taking ownership, builds credibility quickly with occupiers and stakeholders, and is confident managing upwards within a fast-paced commercial setting. Personality and approach are just as important as technical capability, with the client keen to attract someone who is proactive, commercially aware, and genuinely motivated to build a long-term career within premium property management. Key responsibilities: • Support the day-to-day operational management of a large multi-let commercial office building, • Oversee soft services including cleaning, security, reception, service desk, and associated contractor performance, • Build and maintain strong occupier relationships, ensuring a consistently high level of customer service delivery, • Chair contractor meetings and support service partner performance reviews against agreed SLAs and KPIs, • Conduct regular building inspections, identifying operational improvements and ensuring remedial actions are completed, • Assist with the management of health & safety compliance, audits, fire drills, and statutory processes, • Support sustainability and ESG-focused initiatives across the asset, • Coordinate small works projects and monitor contractor delivery on site, • Assist with service charge budget monitoring, purchase orders, and financial administration, • Support occupier communications and property-wide engagement initiatives, • Deputise for the Operations Manager when required and contribute to the wider operational strategy of the building Our client is particularly interested in individuals who demonstrate initiative, professionalism, and genuine enthusiasm for the industry. Strong interpersonal skills, commercial awareness, and the confidence to build relationships with senior stakeholders will be essential. IOSH qualification or similar health & safety exposure would be advantageous, alongside a proactive mindset and a genuine desire to develop within a leading property platform. If you are interested in this position, please apply with your CV today as this role may interview & appoint before the closing date of this advert.