Front desk hotel jobs in United Kingdom

Job Title: Reception Manager Location: The Bromley Court Hotel Salary: £32,000 + 10% Incentive after 3-month probation Role: Full time (5 days out of 7) About Us: The Bromley Court Hotel is a 4-star property with 111 well-appointed bedrooms and 9 versatile event rooms accommodating 10 to 200 guests. We pride ourselves on delivering exceptional guest experiences, warm hospitality, and a high standard of service across all departments. The Role: We are seeking an experienced and motivated Reception Manager to lead our front-of-house team. This key position is responsible for ensuring the smooth and efficient operation of the reception area while delivering an exceptional guest experience from arrival to departure. The successful candidate will oversee all aspects of front desk operations, inspire a high-performing reception team, and work closely with senior management to continually enhance our service standards. The reception desk is operational 7 days a week, and this role will require flexibility across early, late, and weekend shifts to support the needs of the business. Key Responsibilities • Oversee all front desk operations, ensuring a seamless check-in/check-out experience for guests., • Lead, motivate, and inspire the reception team to deliver warm, attentive, and professional service at all times., • Manage guest inquiries, special requests, and complaints, ensuring prompt and effective resolution., • Support reservations and booking processes, providing accurate information and ensuring smooth communication between departments., • Schedule reception staff to ensure sufficient coverage during peak and off-peak periods., • Promote hotel services and facilities through effective sales techniques to maximise revenue opportunities., • Coordinate with other hotel departments to support guest needs and deliver a cohesive service experience., • Produce performance reports and assist senior management in analysing data to drive operational improvements., • Ensure that all reception procedures, standards, and policies are followed consistently. Skills & Experience Required • Minimum of two years’ experience in a similar front desk leadership role within hospitality., • Proven ability to lead, manage, and motivate a team in a fast-paced environment., • Strong customer service skills with a genuine passion for delivering exceptional guest experiences., • Solid understanding of front desk operations, guest relations, and reservations support., • Proficiency with property management systems and reservation/booking software., • Excellent communication and interpersonal skills., • Strong problem-solving abilities and confidence in handling guest issues professionally. Why Join Us? • Opportunity to lead a key department within a prestigious 4-star hotel., • Supportive management team and excellent working environment., • Career development and progression opportunities., • Competitive salary and staff benefits., • A rewarding role where you can make a real impact on guest satisfaction and team performance. If you are passionate about hospitality, excel in guest service, and have the leadership skills to guide a successful reception team, we would love to hear from you.

Additional Information Job Number 25191950 Job Category Sales & Marketing Location London Marriott Hotel Grosvenor Square, Grosvenor Square, London, United Kingdom, United Kingdom, W1K 6JP___Schedule Full Time Located Remotely? N Position Type Management LONDON MARRIOTT HOTEL GROSVENOR SQUARE – PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighbourhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits. We are now recruiting for a dynamic and passionate Director of Marketing to join our magnificent five-star, luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you. ARE YOU ELIGIBLE TO WORK IN THE UK? A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details. You can also prove your right to work to employers by visiting this website Job Summary The Director of Marketing is responsible for the planning, direction, control, and coordination of all marketing activities, with an emphasis on public relations. Promotes and maintains good communications and marketing strategies in order to enhance the prestigious image of the hotel and by doing so contributes to the revenues of the hotel. The Director of Marketing is responsible for developing and executing comprehensive marketing strategies that drive brand awareness, customer engagement, and revenue growth. This role oversees all aspects of marketing, including digital, traditional, and experiential channels, ensuring alignment with organizational goals and market trends. Skills, Experience And Qualifications • High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area., • Five star hotel experience essential, • Experience of developing marketing strategies and managing digital campaigns essential, • Deep knowledge of hospitality marketing, brand positioning and customer behaviour essential, • Proficiency in data analysis and good financial acumen required, • Creative and operational skills to develop stand-out marketing campaigns and promotions, • Leadership and inter-personal skills What We Can Offer You Step into a world of opportunity with an award-winning international brand that truly values who you are. As part of Marriott International, the world’s largest hospitality family, you’ll discover endless possibilities to grow, connect, and shine. We believe in celebrating individuality and helping you reach your full potential. Enjoy fabulous, flexible benefits designed to support your well-being—both inside and outside of work. At Marriott, the sky isn’t the limit—it’s just the beginning. FINANCIAL WELLNESS • Competitive salary package, • 31 days holiday including bank holidays increasing to a maximum of 35 days, • Attractive bonus plan, • Accommodation service charge upon successful completion of probation, • Season ticket loans, • Discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!, • Recommend a friend scheme, • Complimentary dry cleaning - we do like to make an impression!, • Enhanced management pension scheme to help you save for the future, • Life assurance x 3 salary, • Competitive car lease schemes, • Access to major high street discounts so you can treat your friends and family CAREER GROWTH AND PROFESSIONAL ADVANCEMENT • World-class international career opportunities within Marriott hotels tailored to your specific needs, • Professional learning and development opportunities - because a fulfilling career is so much more rewarding, • Tuition aid, • Unlock access to world-class trainers and elevate your potential, • Exclusive access to the world’s leading management minds, • Corndel management development programmes HEALTH, WELLBEING AND SOCIAL IMPACT • Complimentary meals on duty, • Complimentary private medical via AXA, • Flu vaccinations, • Complimentary use of the Gym - because your wellbeing is important, • Eye care vouchers, • Cycle to work scheme, • Creative workshops, • Support volunteer programmes like Magic Breakfast, • Community activities like canal cleaning, volunteering at farms, plogging and much more, • Plant a tree RECOGNITION AND THE SOCIAL SCENE • Annual parties, Christmas lunches, summer BBQ's and Easter celebrations, • Length of service rewards and invitations to recognition events, • Monthly/yearly recognition schemes, • Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat, • Recognising personal milestones – new baby, wedding, birthdays and anniversaries, • Retirement parties Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information Job Number 25190636 Job Category Rooms & Guest Services Operations Location St. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2AR___Schedule Full Time Located Remotely? N Position Type Non-Management Description for Internal Candidates Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary. What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including: • 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service., • Annual Performance Review pay adjustments., • Complimentary gym and spa access., • Free meals while at work., • Dry-cleaning service availability for uniforms., • Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more., • 50% discount at any of the St. Pancras outlets., • Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries., • Travel ticket season loan., • Life Assurance Scheme, • Cycle to work scheme., • Employee Assistance Programme access., • Mental Health First Aiders within the team, • Comprehensive Training and Development programme participation., • Awards and recognition celebrations, among many other benefits, • Outstanding Wellness program Position Summary As our Front Desk Associate at St. Pancras London, you are responsible for processing all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Bonvoy information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. You will be expected do deliver: • The Front Desk Associate must exhibit courteous hospitality at all times and fully own each guest issue., • When in communication with the guest, the Front Desk Associate must be proactive in every area, including offering additional services. Most importantly, the Front Desk Associate must co-ordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results., • Must follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets., • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name taking and relaying messages and allowing the caller to end, transferring calls to appropriate person or department, requesting permission before placing caller on hold, the call., • Perform other reasonable job duties as requested by Supervisors., • Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction., • Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times., • You are expected to deliver service to your full potential when you are here., • You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience., • Contact appropriate individual or department (e.g., Guest Arrival, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem., • Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests. Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information Job Number 25188686 Job Category Rooms & Guest Services Operations Location London Marriott Hotel County Hall, London County Hall, Westminster Bridge Road, London, London, United Kingdom, SE1 7PB___Schedule Full Time Located Remotely? N Position Type Management Job Summary As Reception Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. Education And Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example., • Encourages and builds mutual trust, respect, and cooperation among team members., • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence., • Ensures employee recognition is taking place on all shifts., • Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis., • Develops specific goals and plans to prioritize, organize, and accomplish your work., • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others., • Strives to improve service performance., • Collaborates with the Front Office Manager on ways to continually improve departmental service., • Communicates a clear and consistent message regarding the Front Office goals to produce desired results., • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results., • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention., • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed., • Serves as a role model to demonstrate appropriate behaviours., • Sets a positive example for guest relations., • Displays outstanding hospitality skills., • Empowers employees to provide excellent customer service., • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction., • Provides feedback to employees based on observation of service behaviours., • Handles guest problems and complaints effectively., • Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process., • Ensures compliance with all Front Office policies, standards and procedures., • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person., • Analyses information and evaluating results to choose the best solution and solve problems., • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner., • Functions in place of the Front Office Manager in his/her absence., • Communicates critical information from pre- and post-convention meetings to the Front Office staff., • Participates in department meetings. LONDON MARRIOTT COUNTY HALL Embrace history and luxury at London Marriott Hotel County Hall, located in bustling South Bank, steps away from Westminster Bridge. Occupying London’s former City Hall, our hotel embodies the city’s storied history and quintessentially British. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. The Role: Join our team as a Connectivity Manager, where you’ll support hotel partners with technical connectivity, troubleshoot integration issues, and help ensure a smooth booking experience for travellers worldwide. We’re looking for a tech-savvy communicator who’s eager to grow in a fast-paced global travel company. Ready to make an impact on millions of journeys? In this Role, you’ll be responsible for: Internal Technical Response: • Forward any universal issues to regional or global headquarters with accurate and complete description of the cases for long term solution if needed, • Identify possible causes and take care of individual and/or basic issues, • Provide the first technical response and feedback to the local team for system connectivity related concerns Partner Integrations / Technical Engagement Management: • Assist with Pilot/Beta process, acting as the liaison between Client/Support and Partner, • Work with internal teams and partners to analyze/troubleshoot integration and operation issues, • Create and maintain accurate integration documentation for new integration, enhancement and migration, • Provide API integration and testing support, both internally and externally, • Perform end to end testing with partner system connectivity. What you'll Need to Succeed: • Direct experience in Connectivity with hotels and accommodation providers., • Experience in the hotel front desk and/or reservation systems is a PLUS. Especially appreciated some previous knowledge of CRS, PMS, and any other hotel distribution systems and API Languages (XML)., • Be able to multitask, prioritize and escalate when needed., • Strong stakeholder management across both technical and commercial teams, • Great communicator with strong learning ability and desire to take ownership of the system, • Excellent communication skills in English. Chinese or any other European languages will be a PLUS. Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What’s more? • Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions, • Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact, • We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise., • We encourage flexible work arrangement, • Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. Click[1] the link to learn more about What makes Trip.com Group a leading global travel service provider? Click [2] the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish! Find out more job opportunities at Have a good trip, and see you soon! References Visible links

We are currently recruiting for a Reception Manager to lead the team at the Delta Hotels by Marriott Bexleyheath. The Role: As Reception Manager, you will find yourself right in the heart of things.You will lead the Front Office team which includes front desk and nights, ensuring that our guests are greeted with a warm welcome the minute they walk through the door. You will be responsible for, but not limited to: • Manages the day to day front desk operation, ensuring procedures are adhered to and policies are followed, • Ensure that the team recognize repeat guests, ensuring their preference and requests are delivered prior to being requested, • Deliver memorable guest experiences which support in driving Intent to recommend scores, • Monitor and analyze guest satisfaction survey results to ensure these continually improve, • Work alongside housekeeping and maintenance teams to ensure rooms are ready for arrival, • Report any maintenance issues which have been raised by guests, • Ensue all guest complaints are resolved in a timely manor and logged correctly, • Anticipate guest needs to deliver an above and beyond experience, • Prepare departmental rotas, ordering and payroll inline with budget, • Promote an upsell culture to support in delivering hotel financial performance, • Manages internal, external and regulatory audit processes ...

Reception Manager – North Yorkshire 5* Hotel Adkins & Cheurfi Recruitment are delighted to be recruiting for a Reception Manager on behalf of our client, an award-winning five-star hotel set within the scenic North Yorkshire countryside, is renowned for its combination of historic elegance and contemporary luxury. With multiple restaurants and bars, premium guest accommodation, and a world-class service ethos, the property represents one of the UK's most exceptional hospitality experiences. The Opportunity We are seeking an experienced Reception Manager to ensure exceptional guest service and smooth day-to-day operations of the hotel's front of house departments, including reception staff, hotel porters and doormen. Key Responsibilities • Lead, motivate, and support the Reception team to deliver consistently high standards of guest service, • Oversee daily front desk operations including check-in, check-out, guest queries, and complaints handling, • Work closely with the Hotel Porters and Doorman to ensure seamless guest arrivals, departures, and overall service delivery., • Maintain strong communication with Night Porters to ensure the hotel continues to run smoothly and safely overnight., • Ensure compliance with hotel policies, procedures, and brand standards., • Support staff scheduling, training, and performance management within the...