Front desk hotel jobs in United Kingdom

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • SHIPBOARD Employment type., • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience., • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure, • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool. About The Job An opportunity has arisen for a Front Desk Agent to join us Jumeirah Carlton Tower. The main duties and responsibilities of this role are - • Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity. Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures., • Assist guests to their rooms on checking in, explain and endeavour to sell & cross sell the hotel's food and beverage facilities. Explain all the facilities in the room, e.g. heating, television, hairdryer etc. Assist guest with luggage., • Enter all arrivals' check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates., • Ensure that the hotel's credit policy is adhered to at all times, with particular care to the established policy on "chance guests"., • Make reservations at such times as when the Reservations office is unable to do so., • Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guest and colleagues alike. About You The ideal candidate for this position will have the following experience and qualifications: • Excellent interpersonal and communication skills, both in person and by telephone., • Knowledge of Opera Cloud is preferred., • Ability to learn multiple computer software and accurately input information into the systems., • Ability to work cohesively with co-workers both within and outside of your department., • Must be available to work weekends, day, evenings and holidays. About The Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits Include • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Locally competitive salary and incentive structure, • Dry Cleaning of uniform or Business attire, • Meals on Duty, • Employee Assistance Program, • Wellness Benefits – Chiropodist, Flu Jabs, and more!

Senior OPERA PMS & OHIP Data Integration Specialist – Hotel – London Daily rate: £500 - £600 (inside IR35) Duration: 6 – 12 months Location: London Start: ASAP We’re looking for a unique hybrid profile, someone who understands how hotel operations behave inside OPERA PMS and can translate that into clean, reliable data via OHIP APIs. You’ll act as the bridge between hotel operations, Oracle OPERA, and our data platform, ensuring that what happens at the front desk is accurately reflected in downstream systems powering pricing, marketing, and analytics. Key Responsibilities: OPERA Scenario & Data Behaviour Mapping • Break down complex operational scenarios in OPERA (multi-room bookings, routing, share-withs, night audit, folio settlements), • Translate UI actions into underlying data behaviour and lifecycle states, • Act as SME for OHIP REST & Streaming APIs, • Identify the correct endpoints and payloads for real-time and historical data, • Design logic for polling vs event-driven architectures (webhooks/streaming), • Handle rate limits, retries, and data consistency challenges, • Create detailed source-to-target mapping documentation, • Map OPERA data (via OHIP) into our Data Lake / Warehouse, • Ensure accuracy and consistency across all business scenarios, • Work closely with Product, Data Engineers, and Architects, • Validate data against real hotel workflows, • Ensure outputs support use cases like personalization and dynamic pricing Skills: Must-Have • 5+ years hands-on experience with OPERA PMS (v5.x and/or OPERA Cloud), • Deep knowledge of:, • Reservations & Front Desk, • Cashiering & Folios, • Profiles & Rate Management, • Night Audit processes, • Proven experience with OHIP (Oracle Hospitality Integration Platform), • Strong understanding of:, • REST APIs & JSON, • API testing tools (Postman or similar), • Ability to map API payloads back to real OPERA behaviour, • Experience building or supporting:, • Customer Data Platforms (CDPs), • Data Warehouses / Data Lakes, • Familiarity with modern data stacks (e.g., Databricks, Microsoft Fabric), • Experience working with hotel groups or hospitality SaaS platforms

Who We Are: Capilon Hotels is a privately owned hotel management company with a passion for exceptional hospitality. Since 2004, we have purchased, redeveloped and operated a portfolio of boutique hotels in central London — and we're growing. We currently operate four distinctive properties, with a fifth opening later this year and further hotels in the pipeline. We care about what we do and aim to deliver exceptional service to our guests in our fantastic properties in Central London. And we look after our teams. Many of our team members have been with us since the very beginning, and that loyalty says everything about who we are. About The Job: This is a pivotal role at the heart of our operations. As Group Operations Manager, you will be the driving force behind the day to day performance of all our hotels — on the ground, hands on, and working closely with each team to raise standards, build capability and deliver outstanding guest experiences, consistently across the portfolio. A Day in the life: You will divide your time across all four (soon to be five) Capilon hotels, working directly with each hotels Managers, Supervisors and their Teams. No two days will be the same — one week you might be onboarding a new team member, the next chairing a management meeting, giving an appraisal, reviewing H&S compliance, or helping to recruit the next great hire. Your focus will always be on people, performance and standards. • Oversee day-to-day operations across all hotels, ensuring smooth running of Front Office, Housekeeping, Maintenance, Food & Beverage and all other departments, • Train, coach and support hotel teams — building capability at every level and creating a culture of excellence, • Ensure brand standards are met consistently across the portfolio, conducting regular site visits, inspections and audits, • Identify gaps in performance and implement practical improvements quickly and effectively, • Monitor and review guest feedback, taking ownership of any issues and ensuring swift, professional resolution, • Support the opening and onboarding of new properties as we grow, bringing structure and standards from day one, • Work closely with Directors to review operational performance and contribute to strategic planning, • Assist with financial oversight — supporting budgeting, cost control, and maximising profitability across sites, • Take ownership of and ensure full compliance with health & safety, legal and regulatory requirements at all properties, • Act as the key operational link between the Directors and individual hotel teams, maintaining clear and consistent communication What we are looking for: An operator who leads by example and is passionate about developing multi site teams and delivering inspirational service to our guests. We need someone who is genuinely hands on — not a desk based manager, but someone who is out on the floor, working alongside teams, and leading by example. Your diary will be yours to manage, but flexibility will be required to ensure the teams are always supported. You will be comfortable moving between sites, adapting to different environments, and bringing consistent energy and professionalism wherever you go. Essential Experience • Significant experience in hotel operations at a senior level, ideally across multiple properties or departments, • Proven ability to train, develop and inspire hotel teams, • Strong working knowledge of all core hotel departments — With a strong Rooms Division background., • Track record of improving operational standards and driving guest satisfaction • Experience managing or supporting multi-site operations, • Comfortable with financial reporting, KPIs and cost management Skills & Qualities: • Natural leader with warmth, authority and the ability to bring people with you, • Exceptionally organised, with a sharp eye for detail, • Strong communicator — confident reporting up to the Directors and Hotel Owners and connecting with front-line teams alike, • Problem-solver who stays calm under pressure and acts decisively, • Highly self-motivated with the drive to continuously improve, • Familiarity with PMS and hotel technology platforms. Experience with Mews and Flexkeeping preferred., • Flexibility to work across all current and future sites and adapt to business needs Why join us? We look after our people. Here is what you can expect when you join the Capilon family: • Competitive base salary with a quarterly profit-share bonus and annual bonus, • Clothing allowance, • Private Health Insurance, • Private Dental, Optical & Audiological Cover, • Discounted hotel room rates for you, friends & family, • Perkbox — discounts across hundreds of retailers, travel, dining and more, • Discounted Gym Membership, • Enhanced Employee Assistance Programme (EAP), • Access to a Wellness Programme, • Recommend a Friend referral bonus, • Staff events, parties and presents, • Company Pension, • Opportunity to shape a growing hotel group Capilon Hotels is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and communities. Applicants must have the right to work in the UK.

Job Description Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality.

A luxury hotel in London is seeking a Night Hotel Receptionist to join their Front Office team.The successful candidate will provide excellent customer service, maintain the organization of the front desk, and anticipate guest needs.Candidates should have a passion for guest service and the ability

Front Desk Agent (The Athenaeum Hotel)/Seasonal Employment. Demonstrates thorough understanding of hotel equipment used at the front desk.

Previous hotel experience in a senior front office role and knowledge of Opera are required.

A historic hotel organization is seeking a Night Auditor for seasonal employment in the United Kingdom.This role requires strong customer service skills and accounting experience, with compensation starting at $18 per hour, potentially increasing based on experience.Responsibilities include managing

A historic hotel in New York is seeking a Front Desk Agent for seasonal employment to provide exceptional customer service, manage guest check-ins/outs, and handle reservations.

The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel.

The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel.

The Assistant Front Office Manager is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel.

At Soho House, as the Head Receptionist, you will lead the front desk team in delivering seamless, welcoming, and high-standard service to all hotel guests and members.

Front Desk / Front of House Hotel Receptionist A great opportunity to join the company delivering excellent customer service, front desk support and administrative tasks in a busy hotel environment, using strong communication, organisation and multitasking skills. If you’ve also worked in the following roles, we’d also like to hear from you: Front Desk Agent, Guest Services Assistant, Front Office Coordinator, Hotel Customer Service Advisor, Reception Administrator Candidates will need to be available on a Full-Time, Permanent basis. SALARY: Competitive LOCATION: Central London (Zone 1) JOB TYPE: Full-Time, Permanent WORKING HOURS: up to 48 hours per week, morning and evening shifts including weekends – flexibility is required for both shifts with day/days off on rotation JOB OVERVIEW We have a fantastic new job opportunity for a Full-Time Front Desk / Front of House Hotel Receptionist to provide a welcoming, efficient service for guests while maintaining accurate records and supporting daily hotel operations. As a Front Desk / Front of House Hotel Receptionist you will handle guest enquiries, process reservations and ensure smooth check-ins and check-outs while delivering excellent customer service. Working as a Front Desk / Front of House Hotel Receptionist you will support communication across departments, promote hotel services and help maintain a well-organised and professional front office environment. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties and responsibilities as the Front Desk / Front of House Hotel Receptionist include: • Guest Welcome and Check-In: Greet guests, register arrivals, assign rooms and explain hotel facilities, • Customer Service Support: Respond to guest enquiries in a polite, efficient and professional manner, • Front Desk Administration: Maintain accurate guest records, update PMS systems and manage documentation securely, • Telephone Handling: Answer internal and external calls promptly and manage switchboard operations, • Reservations Management: Process bookings via telephone, email and in person, ensuring accuracy, • Billing and Payments: Post charges, process payments and ensure all financial transactions are correct, • End of Day Reporting: Prepare and submit daily reports and escalate any discrepancies, • Guest Communication: Relay messages and coordinate with departments to meet guest needs, • Upselling and Promotions: Promote hotel services and maximise occupancy and revenue opportunities, • Compliance and Safety: Follow procedures for health and safety, emergency response and data protection CANDIDATE REQUIREMENTS • Previous experience in a receptionist, front of house or customer service role, • Strong communication skills with a professional and friendly manner, • Excellent organisation skills and ability to multitask in a busy environment, • Experience with administrative tasks such as data entry, record keeping and correspondence, • Ability to use hotel systems, PMS systems or similar CRM/database systems, • Confident handling telephone enquiries and switchboard operations, • High level of attention to detail when managing bookings and financial transactions, • Ability to work flexible shifts including weekends and evenings, • A proactive approach with a focus on delivering excellent customer service, • Knowledge of local attractions and transport routes is advantageous HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14645 Full Time, Permanent Customer Service / Hospitality Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

My client is seeking a hotel Reception Manager, to join a hotel in the Bromley area. We are seeking an experienced and guest-focused Reception Manager, to lead the Front Office team and oversee the daily operation of reception services. This role is pivotal in ensuring a seamless guest journey, from check-in to check-out, whilst maintaining the highest standards of service, professionalism, and efficiency. The ideal candidate will be a confident leader with excellent communication and organisational skills, capable of managing a team, resolving guest concerns, and driving service excellence. A strong understanding of front office systems, revenue awareness, and a proactive approach to problem-solving are essential. This is a hands on role to include, working both early and late shifts and weekends on a rota. As RECEPTION MANAGER, duties / responsibilities, consist of: * Oversee the daily operation of the reception desk, ensuring smooth and efficient service at all times. * Lead, motivate, and develop the Front Office team, including Receptionists and Night team. * Ensure a warm, professional welcome and departure experience for all guests. * Manage guest check-in, check-out, and reservation processes, ensuring accuracy and efficiency. * Handle guest enquiries, feedback, and complaints promptly and professionally, ensuring resolution and guest satisfaction. * Monitor room availability, occupancy levels, and coordinate closely with Housekeeping to optimise room readiness. * Ensure all front office systems and procedures are followed, including cash handling and billing accuracy. * Support reservation and revenue management strategies by maximising room sales, upselling, and promoting hotel services. * Assist with and review daily reports for departments where necessary * Maintain high standards of presentation, cleanliness, and organisation within the reception and lobby areas. * Conduct regular team meetings as well as regular team performance reviews to communicate operational updates and service expectations. * Ensure compliance with hotel policies, data protection regulations, and health & safety procedures. * Assist with recruitment, onboarding, and training of new front office team members. * Monitor team performance, attendance, and conduct appraisals in line with company procedures. * Work collaboratively with all departments to ensure a seamless and consistent guest experience. * Support the Night Audit process where required and ensure accurate end-of-day procedures. * Drive guest engagement, loyalty, and positive reviews through exceptional service delivery. * Perform additional duties as assigned by senior management including Duty Management shifts The salary for the role of Reception Manager, is given as £33,000 / per annum base salary, plus a quarterly incentive scheme in addition. A selection of other company benefits are available, including company benefit and free car parking. There is the possibility of temporary live-in accommodation for relocation if required. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy Please send an up to date copy of your Curriculum Vitae. We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK