Hotel desk jobs in United Kingdom

A luxury boutique hotel in Hendon (NW4) is looking for a full-time receptionist.\n \n\n • Greet and look after our guests to ensure they feel right at home\n, • Handle guest checkouts with a smile and a smooth touch\n, • Channel incoming phone calls to the right folks like a pro\n, • Get conference rooms ready for action, whether it's a team huddle or a big presentation\n\n \n\n • You've got experience working at a hotel front desk, so ...\n\n \n \n ZIPC1_UKCT

Hotel Porter / Food and Beverage Assistant \n A well-established hotel chain has a great opportunity for a friendly, professional and customer-focused hospitality candidate to provide guest assistance, visitor information, luggage support and food and beverage service within a busy Central London hotel. \n If you’ve also worked in the following roles, we’d also like to hear from you: Concierge Assistant, Guest Services Assistant, Front of House Assistant, Hotel Reception Assistant, Bar Assistant, Hospitality Assistant, Guest Services Porter, Hotel Assistant \n \n PLEASE NOTE:This is not a Security role and candidates must be prepared to carry out Food and Beverage Assistant duties which includes working behind the Bar. \n \n SALARY: Competitive \n LOCATION: Central London \n JOB TYPE: Full-Time, Permanent \n SHIFTS: Both Day and Night Shift positions available \n \n JOB OVERVIEW \n This is a fantastic opportunity for a Hotel Porter / Food and Beverage Assistant who enjoys delivering excellent customer service in a busy hotel environment. \n Working as the Hotel Porter / Food and Beverage Assistant, you will offer information and assistance to hotel guests and visitors, including details on hotel facilities, local attractions, dining, entertainment, transport, recreation, tours, health and beauty treatments, childcare, cultural events and shopping. \n As the Hotel Porter / Food and Beverage Assistant, you will also support food and beverage service, including bar and lobby service, while maintaining a professional image and providing a courteous, helpful and efficient guest experience at all times. \n \n DUTIES \n Your duties as the Hotel Porter / Food and Beverage Assistant include: \n\n • Guest Welcome and Luggage Support: Welcome guests on arrival, assist with luggage, escort guests to rooms and provide information on hotel and in-room facilities\n, • Concierge Desk Support: Attend to guests and visitors at the concierge desk and in the hotel lobby in a courteous, professional and efficient manner\n, • Meeting and Conference Rooms: Assist with the setup and preparation of meeting, conference and event spaces, including arranging furniture, equipment, signage, stationery, refreshments and other event requirements according to the agreed layout\n, • Local Information and Bookings: Maintain up-to-date information on restaurants, entertainment venues, transport links, car hire, airport pick-up services, cultural events, shopping and other guest services\n, • Guest Enquiries: Answer customer enquiries politely and efficiently, seeking support from other departments where required\n, • Messages and Correspondence: Record, pass on and deliver guest messages, correspondence and internal communications promptly\n, • Food and Beverage Service: Serve drinks and snacks in the bar and lobby areas, following licensing law and weights and measures requirements\n, • Restaurant and Bar Support: Maintain accurate customer reservation records, present menus, explain menu items and provide accurate information about drinks and food options\n, • Kitchen Liaison: Liaise with kitchen staff and serve the correct type, quality and quantity of food in line with procedures\n, • Deliveries and Stock Support: Check and accept deliveries, verify use-by and expiry dates, assist with orders and requisitions, and complete required paperwork\n, • Guest Accounts and Payments: Follow supplier deposit and payment policies, apply correct laundry charges and ensure money held at the concierge desk is kept secure\n, • Complaint Handling: Handle complaints promptly and professionally, escalating to senior reception staff, guest relations or the Duty Manager where needed\n, • Hotel Presentation: Keep the concierge desk and lobby area clean and tidy, and ensure menus, brochures and promotional materials are available and well presented\n, • Shift Handover: Obtain guest lists, maintain booking records and ensure complete, accurate handovers between shifts\n, • General Hotel Support: Carry out minor repairs in guest bedrooms and public areas when necessary and ensure duties are completed in a timely and professional manner and in accordance with all health and safety procedures.\n\n \n CANDIDATE REQUIREMENTS \n\n • Previous hospitality, hotel, guest services, front of house, concierge, bar or food and beverage experience would be beneficial\n, • Excellent customer service and communication skills\n, • Friendly, polite and professional manner with a positive approach to guests and colleagues\n, • Confident telephone manner and the ability to record and pass on messages accurately\n, • Good organisation skills with the ability to maintain records, bookings, brochures and guest information\n, • Able to provide accurate information and assistance to hotel guests and visitors\n, • Comfortable carrying out food and beverage duties, including working behind the bar\n, • Able to work as part of a team and support colleagues across departments\n, • Reliable, punctual and able to maintain high standards of presentation and service\n, • Must understand that this is not a security role\n\n \n HOW TO APPLY \n To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. \n JOB REF: AWDO-P15388 \n Full-Time, Catering and Hospitality Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. \n AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

Hotel Receptionist \n \n Location: London \n Salary: £27,000 – £29,500 per year \n Employment: Permanent \n \n A busy London hotel is looking for an enthusiastic Hotel Receptionist to join its team. This is a great opportunity to build your career in hospitality with a supportive, energetic team. If you love delivering brilliant guest experiences and want a role with real progression, this could be your next step. \n \n The Role \n \n • Welcoming guests warmly and managing check-in and check-out smoothly. \n • Handling reservations, enquiries and payments accurately. \n • Responding to guest requests by phone, email and in person. \n • Working closely with housekeeping and management to deliver a great stay. \n • Keeping guest records and the front desk organised. \n \n About You \n \n • Experience in reception, customer service or hospitality. \n • A friendly, professional manner and clear communication. \n • Calm under pressure at busy times. \n • Confident with computers and booking systems. \n • Flexible to work a rota including some weekends. \n \n What's on Offer \n \n • A growing, ambitious organisation. \n • Career development and the chance to take on greater responsibility. \n • A supportive and energetic team. \n • 28 days annual leave including bank holidays.

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Global Account Security Director will oversee the ongoing strategic development, implementation and operation of a robust, account-wide security program designed to mitigate risk and protect the account's assets, people, data, intellectual property, integrity, reputation, and physical infrastructure, ensuring uninterrupted continuity of operations. In this capacity, the role will drive the operation and evolution of the global security framework, fully aligned with the client's corporate objectives, addressing all dimensions of organisational resilience within the defined scope of the contract. Key areas of responsibility encompass security operations and delivery, crisis management, emergency preparedness and response, investigations support, personnel security, cyber security awareness, KPI management, security education and training, contingency planning, and administrative security. The Director will operate under the oversight of the Account Executive Director and JLL CSO, serving as a pivotal leader in advancing the client's security posture at a global scale. Performance Oversee and deliver a cohesive, comprehensive security operation on a global scale, encompassing physical security, staffed guarding, security systems and applications management, and third‑party oversight. Translate and embed global security strategic objectives into meaningful, operationally relevant practices for the (Client Account), ensuring consistent alignment, effectiveness, and assurance across all levels. Identify, manage, and mitigate operational risks across the account by delivering expert guidance and strategic advice on security and risk management at all organisational levels. Provide authoritative technical counsel on pertinent security matters, whilst proactively communicating legislative changes and their implications for service delivery and/or the client. Maintain a comprehensive and current working knowledge of applicable legislation, security systems and applications to ensure continued operational excellence. Proactively identify areas for improvement, supporting the account team in developing practical, cost‑effective solutions and robust controls to address identified security risks. Oversee and manage the associated account security contracts, encompassing staffed guarding services, security system and application integrators, and maintenance providers, whilst providing effective leadership of the WPM Global Account Security Team. Ensure consistent and structured stakeholder engagement across the Account team and the broader client organisation, fostering collaborative partnerships with the client security team to effectively identify, assess, and manage security risks. Foster a Culture of Safety, Security, and Resilience across the account. Lead, manage, and develop the account regional security teams, maintaining an appropriate structure to ensure operational security management and delivery. Support the Regional Account Directors and Regional Security leads in developing and maintaining good, open working relationships with key internal and external stakeholders including Account Teams, client organizations, and 3rd party vendors. Proactively develop and manage client relationships ensuring expected service levels are achieved. In doing so, deliver an exceptional quality of service to the client, as reflected by client feedback. Embed JLL WPM security requirements and meet client requirements and standards. Ensure 3rd party vendors always maintain compliance with JLL REMS and client HSSE Standards. Contribute to the WPM HSSE program as part of the global HSSE leadership team. Oversee the implementation and maintenance of JLL and client operational controls (i.e. processes, standards, procedures, and guidelines), ensuring full compliance with both the client's and JLL's security and safety objectives, while driving continuous improvement across all operational practices. Champion the development and continuous enhancement of best‑practice security training programmes and supporting resources, ensuring they remain current, impactful, and aligned with organisational objectives. Establish and drive the implementation of a comprehensive global security strategy, incorporating robust operating protocols to ensure the highest standards of safety and security performance across JLL's contractor and supply chain vendor network. Oversee the successful delivery of security regulatory responsibilities and best practices globally to secure regulatory compliance, including management of change related to new and revised legislation. Support the client’s global security assurance programme. Consider growth opportunities and strategies for the client and JLL considering evolving national and industry standards. Develop and implement comprehensive global security policies, objectives, budgets, plans, procedures, and schedules across the account. Establish rigorous security‑related quality control audits and systematically evaluate work standards and performance levels to ensure uniformity, operational effectiveness, and optimal staffing levels. Proactively ensure that appropriate mitigation measures are either in place or strategically planned to address identified risks. Lead and manage security and resilience related account‑wide projects where applicable ensuring key objectives are met. Facilitate the development and implementation of training sessions that can be deployed globally, to ensure organisational preparedness for a business resiliency or security related incident and promote employee awareness and engagement. Respond to business resiliency related emergencies and support crisis management globally. Oversee the security function’s participation in the development of new facilities, sites and renovations from a security standpoint, including security installations and access controls. Maintain current knowledge/familiarity with emerging security technologies and practices. Explore and implement new security technologies that provide value to the business. Develop initiatives to stabilise compliance with all applicable laws and regulations and be knowledgeable of current trends in the security industry. Support the development and management of site‑specific business continuity plans. Manage staff of internal security resource and outsourced security personnel resources (partners and vendors), as appropriate to ensure the efficient and cost‑effective utilisation of security resources. Develop and maintain professional relationships with local, state and federal agencies, and security peers, consultants and vendors appropriate. Build and maintain client relationships. Develop and maintain strong working relationships with the client's key representatives across global and regional stakeholder groups. Establish, coordinate, and actively manage regular client meetings and structured feedback sessions at a localised level, ensuring meaningful dialogue and continuous engagement. Cultivate a trusted partnership with the client by demonstrating clear ownership, championing innovation, and driving effective change management initiatives. Ensure a pro‑active approach to understanding the client's changing priorities. Develop and manage a Voice of the Customer (VOC) and “Client Care” programme to regularly gain input and direction from the client, ensuring alignment to service level agreement and that JLL is exceeding expectations. Create and enhance standardised processes and infrastructure to provide superior and safe real estate and business solutions for our clients. Develop and lead a high performing team. Create a high performing positive working environment for our people and supporting vendors, acknowledging the benefit to the communities in and around the client's sites. Attract, develop and retain a team of talented employees; committed to delivering exceptional client results and demonstrating the JLL values. Understand the existing security team's strengths, development opportunities, and core competencies; deliver consistent day‑to‑day management and targeted coaching to drive enhanced productivity and performance outcomes. Consider the location of resources supporting and reporting to the account and ensure operational capability is maintained. Identify any gaps in skill sets or resources required to achieve account goals. Align the security team with client and account priorities as well as the client's security vision. Ensure internal (JLL) career and succession plans are structured and pro‑actively managed to avoid operational disruption. Be assured that contracted partners, where applicable, are doing the same. Improve team performance through regular coaching and feedback. Support team development and professionalism through appropriate training and development opportunities. To apply you need to be / have: A minimum 10 years' security management experience within a corporate or commercial environment. Operational security management and security system and application knowledge. Experience leading a Global or Regional Corporate Security function with increasing responsibility. Appropriate recognised professional security qualifications and memberships. Experience implementing or oversight of security technology platforms and data management tools across multiple countries and regions. Experience managing a large, varied, multi‑cultural team. Practical working knowledge of up to‑date tools and techniques within a real estate environment and management of risk across a complex, multi‑site property portfolio. Significant practical experience solving security and safety issues in a dynamic/diverse environment and implementing risk control systems and processes. Demonstrated proficiency in navigating high‑stress and high‑impact emergency management and response. Experience in developing and managing Security threat and risk assessments, identified impacts and mitigation delivery. Experience with strategy management and converting strategy to execution in multiple countries is preferred. Working knowledge of access control and CCTV systems is required. Must have experience developing and managing physical security requirements across a variety of site types. Experience working with local and national enforcement agencies; experience with international agencies preferred. An agile approach to leadership and stakeholder management – able to operate effectively in a matrix structure. A strong orientation to goals and measurable results. Excellent communication skills to appropriately coach and educate at all levels of the account. You will join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like‑minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you… Location: On‑site –London, GBR Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com. #J-18808-Ljbffr

Think about your last hotel stay. Did you skip the front desk line with mobile check-in? Message the staff for extra pillows? Order a late-night snack with a tap on your phone? Then you’ve likely run into Canary in the wild. Canary Technologies is the leading agentic AI platform for hotel and guest management, powering the digital infrastructure for more than 20,000 hotels in 125+ countries. The world's most renowned hospitality brands, including Marriott International, Four Seasons and Wyndham Hotels & Resorts, partner with us to increase revenue, improve operations and elevate the guest experience. We’ve executed the largest deployment of autonomous AI systems in hospitality, building technology that fundamentally redefines how guests and hotels interact. It’s made us one of the top-funded hotel technology companies in the world, with nearly $200M raised to date. Canary has been recognized as a 2024 and 2025 Deloitte Technology Fast 500™ company, Inc. 5000 fastest-growing company, and swept the 2026 HotelTechAwards, including Best Place to Work, #1 Guest Experience Platform, and the Hotelier’s Choice Award. We’re scaling our team to bring innovation to life faster than ever. We're growing quickly, and we're looking for people who are passionate about their work, want to grow with us and are ready to take on more responsibility along the way. We value rigor and velocity in equal measure: high standards, fast pace, real ownership. If that's the environment you're looking for, this is the place for you. We are looking for a Kiosk Implementation Specialist to be the cornerstone of our Kiosk activation strategy across the EMEA region, leading on-site deployments at hotels throughout Europe, the Middle East, and Africa. Your deep understanding of hotel operations will be invaluable as you analyze reservation data to ensure our kiosks handle every scenario - from simple walk-ins to complex group blocks with routing rules. Working closely with our engineering and customer success teams, you'll translate the intricacies of hotel workflows into product requirements and configurations that actually work in the real world. This means getting hands‑on with Opera PMS settings, testing kiosk hardware, and being on‑site during critical go‑lives to ensure smooth implementations. You'll develop the playbooks that allow us to scale across different brands and property types across EMEA, while training hotel staff to confidently support the technology. Most importantly, you'll be our eyes and ears in the field, helping us understand what hotels really need versus what we think they need. This position is critical to Canary's mission of transforming the guest experience. You'll be the architect of our kiosk deployment strategy, directly impacting thousands of hotels and millions of guests. Your unique combination of operational expertise and technical acumen will shape how the hospitality industry adopts self‑service technology. • Lead Onboarding Execution: Own and drive the end‑to‑end onboarding process for Kiosk properties - from qualification through post‑go‑live support, • Conduct Property Qualification: Collaborate with Customer Success & Engineering to complete technical qualification questionnaires, assess Opera PMS readiness, and participate in go/no-go decisions, • Configure and Pair Hardware: Set up iPads, key encoders, and payment terminals for each hotel. Work closely with the PMS integrations team to meet this goal, • Manage Hardware Shipments: Coordinate Kiosk hardware logistics. In the interim (prior to finalising a logistics vendor), own the shipping process including packaging, configuration validation, and delivery tracking, • Deploy On‑Site: Travel to hotel properties for Kiosk deployments, lead on‑site setup, run test reservations, and ensure successful end‑to‑end check‑in flow with live guests. Expect 40-50% travel to hotel properties across EMEA, • Train Hotel Staff: Deliver hands‑on training during onsite visits using our standard operating procedures (SOPs). Ensure hotel teams are confident in using and supporting the kiosk post‑deployment, • Validate Real‑World Readiness: Use tools like the Reservations Visualizer to inspect live reservation data to configure the Kiosk correctly and advise the hotel on operational practices (e.g., group blocks, multiple folios, routing rules, handling OTA virtual cards, night audit processes), • Surface Product Feedback: Document gaps, issues, and suggestions from the field. Work closely with Engineering and Product to translate hotel operations insights into actionable product improvements, • 4+ years of hands‑on hotel operations experience as a Front Desk Agent, Front Desk Manager, Director of Rooms or General Manager, • Expert‑level proficiency in Opera PMS, including complex reservations, routing, folios, rate codes, and hotel payment workflows, • Experience managing complex hotel scenarios, such as group blocks, shared reservations, split payments, corporate billing, and integrations with key card and payment systems, • Comfortable adopting modern tech tools and workflows (Slack, Notion, Claude) with the ability to communicate effectively with engineering and product teams, • Outstanding communication skills to work with stakeholders ranging from hotel staff to executive leadership, • Ability to travel 40‑50% of the time for on‑site implementations, • Experience with other PMS systems common in EMEA (Mews, Guestline, Protel, RMS Cloud) or hotel technology systems (Channel Managers, Revenue Management Systems, CRS) preferred, • Experience training hotel staff on new technology implementations preferred, • Fluency in an additional European language (e.g. French, German, Spanish, Italian) preferred, given the diversity of markets across the region We work hard to make Canary a fun, rewarding, and high‑energy place to work. Here’s how we take care of our flock: • Unlimited PTO: Take the time you need to truly rest and recharge, • Holidays + Canary Days: Standard holidays plus monthly company‑wide days off for a guaranteed long weekend, • Birthday Holiday: A dedicated day off to celebrate you!, • Office Exchange: A travel stipend to visit the team in person at our SF, NY, or Dallas hubs, • Canary Hotel Experience: Staying at a Canary hotel? We’ve got you covered with a credit toward your stay, • Preferred Hotels Discount: Enjoy a minimum 30% off the best available rate at select partner hotels globally, • Self Improvement Club: A monthly budget to help you smash your personal goals, • Professional Development: Level up your career with a dedicated learning stipend to fuel your skills and cross‑functional connection, • Referral Program: Help us grow the flock and score a cash bonus for successful hires Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr

As a Property Manager, you will be accountable for leading the daily operations of the assigned portfolio of real estate by coordinating the operational activities, leasing and marketing along with a strong focus on customer service and community relations. Work Location This position supports Ascent, 255 units of luxury housing located in Westminster, CO. Schedule & Hours: • The schedule for this role will be Monday - Friday, 8 am - 5 pm. ESSENTIAL FUNCTIONS • Takes ownership of assigned properties, acts as the company’s primary coordinator to ensure that the company’s goals are fully meet and to exceed contractual property management obligations., • Directs the day-to-day activities of resident and tenant relations, safety/security, maintenance, marketing, landscaping, inspections, snow removal, and other operations., • Maintains customer service and excellent relations with residents, resident cooperatives, commercial tenants, outside agencies or vendors and organizations., • Walks property at regular intervals to ensure property rules are being followed and that the property is clean and orderly and in good maintenance condition., • Meets company benchmarks for occupancy, rent collections and timely compliance paperwork., • Maintains complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference., • Coordinates with corporate support staff on management company procedures for processing and distributing information., • Prepares all resident files to include all preparatory paperwork; prepares all move-out materials., • Ensures compliance with state, federal and local housing laws., • Complies with all Sherman Associates, agency and city compliance requirements., • Assists with subsidy administration in accordance with HUD rules and regulations., • Engages, contracts, supervises and approves invoices for all goods/services required to maintain the assigned properties up to company and owner standards., • Develops operating income/expense budgets and capital budgets that reflect the owner's objectives for operating the property, cash flow requirements and leasing strategy. Prepares this data to be used as an ongoing accounting reporting tool. Further accountability includes administration of budgets, operational review and analysis of corrective action needed. Recommend and implement programs that contribute to center profitability., • Analyzes and distributes financial statements including operating variances from budget, cash management and strategies for collection of receivables. Supervisory Responsibility • As applicable, supervises, coaches, directs, trains, and evaluates staff; Prepares and conducts employee reviews and completes timecard approvals., • Responsible for carrying out recruitment and hiring efforts in partnership with human resources and management., • Supervises on-site maintenance, if utilized at assigned properties. Develops specifications and continually evaluates service needs and performance in all areas of maintenance and management. Forecast sand manages replacement of major capital expense items including HVAC system, roof systems, parking lot surfaces, etc. MINIMUM REQUIREMENTS • 1-3 years of industry experience within residential real estate; or an equivalent number of years of education and real estate management experience., • CRM, CAM, COS, or other related professional certification preferred., • Proven track record of success in overseeing a portfolio of 50-100 residential units strongly preferred., • Excellent verbal, written and presentation skills; Ability to communicate effectively with community tenants, vendors/external parties, and across corporate divisions., • Knowledge of RealPage or other related property management software (Yardi, Lead2Lease, OneSite Accounting, etc.) strongly preferred., • Understanding of Affordable Housing Programs (HUD/MFHA Programs) strongly preferred., • As applicable, must possess a valid driver’s license, reliable vehicle with insurance and safe DMV driving record., • A passion for the mission, vision, and values of Sherman Associates., • Office hours may vary due to the specific needs of the portfolio. WORK ENVIRONMENT • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines., • Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment; quiet to moderate noise level. PHYSICAL REQUIREMENTS • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job., • Must be able to stand at a desk for up to 8-hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task., • Must have the ability to move around freely throughout the property and office, and necessity varies from day to day. ADDITIONAL SCREENING REQUIREMENTS • Must successfully meet criminal background screening requirements for position. Compensation and Benefits Pay Range:$78,000-82,000/year + commission/bonus eligibility .Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package to full-time employees which may include: • Medical, dental and vision insurance plans, • Employer-paid short-term disability, • Employer-paid life insurance, • Additional supplemental insurance policies including: Voluntary Accident & Critical Illness; Hospital Indemnity; Long-Term Disability;Pet insurance, • Employer-paid employee assistance program, • Fully vested 401k company match program, • 9 Paid holidays and competitive PTO program, • Sherman Associates' Starbucks and Hotel discounts Sherman Associates is an Equal Opportunity and Aff… This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position. Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact . Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. #J-18808-Ljbffr

Think about your last hotel stay. Did you skip the front desk line with mobile check‑in? Message the staff for extra pillows? Order a late-night snack with a tap on your phone? Then you've likely run into Canary in the wild. The company is the leading agentic AI platform for hotel and guest management, powering the digital infrastructure for more than 20,000 hotels in 125+ countries. The world's most renowned hospitality brands, including Marriott International, Four Seasons and Wyndham Hotels & Resorts, partner with us to increase revenue, improve operations and elevate the guest experience. We've executed the largest deployment of autonomous AI systems in hospitality, building technology that fundamentally redefines how guests and hotels interact. It's made us one of the top‑funded hotel technology companies in the world, with nearly $200M raised to date. Canary has been recognized as a 2024 and 2025 Deloitte Technology Fast 500 company, Inc. 5000 fastest‑growing company, and swept the 2026 HotelTechAwards, including Best Place to Work, #1 Guest Experience Platform, and the Hotelier's Choice Award. We're scaling our team to bring innovation to life faster than ever. We're growing quickly, and we're looking for people who are passionate about their work, want to grow with us and are ready to take on more responsibility along the way. We value rigor and velocity in equal measure: high standards, fast pace, real ownership. If that's the environment you're looking for, this is the place for you. Come join us! Let's shape the future of hospitality together. We are looking for a Kiosk Implementation Specialist to be the cornerstone of our Kiosk activation strategy across the EMEA region, leading on‑site deployments at hotels throughout Europe, the Middle East, and Africa. Your deep understanding of hotel operations will be invaluable as you analyze reservation data to ensure our kiosks handle every scenario - from simple walk‑ins to complex group blocks with routing rules. Working closely with our engineering and customer success teams, you'll translate the intricacies of hotel workflows into product requirements and configurations that actually work in the real world. This means getting hands‑on with Opera PMS settings, testing kiosk hardware, and being on‑site during critical go‑lives to ensure smooth implementations. You'll develop the playbooks that allow us to scale across different brands and property types across EMEA, while training hotel staff to confidently support the technology. Most importantly, you'll be our eyes and ears in the field, helping us understand what hotels really need versus what we think they need. This position is critical to Canary's mission of transforming the guest experience. You'll be the architect of our kiosk deployment strategy, directly impacting thousands of hotels and millions of guests. Your unique combination of operational expertise and technical acumen will shape how the hospitality industry adopts self‑service technology. • Lead Onboarding Execution: Own and drive the end-to-end onboarding process for Kiosk properties - from qualification through post-go-live support., • Conduct Property Qualification: Collaborate with Customer Success & Engineering to complete technical qualification questionnaires, assess Opera PMS readiness, and participate in go/no-go decisions., • Configure and Pair Hardware: Set up iPads, key encoders, and payment terminals for each hotel. Work closely with the PMS integrations team to meet this goal., • Manage Hardware Shipments: Coordinate Kiosk hardware logistics. In the interim (prior to finalising a logistics vendor), own the shipping process including packaging, configuration validation, and delivery tracking., • Deploy On-Site: Travel to hotel properties for Kiosk deployments, lead on‑site setup, run test reservations, and ensure successful end-to‑end check‑in flow with live guests. Expect 40-50% travel to hotel properties across EMEA., • Train Hotel Staff: Deliver hands‑on training during onsite visits using our standard operating procedures (SOPs). Ensure hotel teams are confident in using and supporting the kiosk post‑deployment., • Validate Real-World Readiness: Use tools like the Reservations Visualizer to inspect live reservation data to configure the Kiosk correctly and advise the hotel on operational practices (e.g., group blocks, multiple folios, routing rules, handling OTA virtual cards, night audit processes)., • Surface Product Feedback: Document gaps, issues, and suggestions from the field. Work closely with Engineering and Product to translate hotel operations insights into actionable product improvements., • 4+ years of hands‑on hotel operations experience as a Front Desk Agent, Front Desk Manager, Director of Rooms or General Manager., • Expert-level proficiency in Opera PMS, including complex reservations, routing, folios, rate codes, and hotel payment workflows., • Experience managing complex hotel scenarios, such as group blocks, shared reservations, split payments, corporate billing, and integrations with key card and payment systems., • Comfortable adopting modern tech tools and workflows(Slack,Notion,Claude)with the ability to communicate effectively with engineering and product teams., • Outstanding communication skills to work with stakeholders ranging from hotel staff to executive leadership, • Ability to travel 40-50% of the time for on‑site implementations, • Experience with other PMS systems common in EMEA (Mews, Guestline, Protel, RMS Cloud) or hotel technology systems (Channel Managers, Revenue Management Systems, CRS) preferred, • Experience training hotel staff on new technology implementations preferred, • Fluency in an additional European language (e.g. French, German, Spanish, Italian) preferred, given the diversity of markets across the region, • Unlimited PTO: Take the time you need to truly rest and recharge., • Holidays + Canary Days: Standard holidays plus monthly company‑wide days off for a guaranteed long weekend., • Birthday Holiday: A dedicated day off to celebrate you!, • Office Exchange: A travel stipend to visit the team in person at our SF, NY, or Dallas hubs., • Canary Hotel Experience: Staying at a Canary hotel? We've got you covered with a credit toward your stay., • Preferred Hotels Discount: Enjoy a minimum 30% off the best available rate at select partner hotels globally., • Self Improvement Club: A monthly budget to help you smash your personal goals., • Professional Development: Level up your career with a dedicated learning stipend to fuel your skills and cross‑functional connection., • Referral Program: Help us grow the flock and score a cash bonus for successful hires. The company is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. #J-18808-Ljbffr

JLL empowers you to shape a brighter way . Make your application after reading the following skill and qualification requirements for this position. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution . Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting. Front of House (FOH) Supervisor The role of a Front of House Supervisor is to ensure the highest levels of client and visitor care. To consistently deliver service excellence as a role model and to drive Guest Services Ambassadors and Coordinators to provide seamless visitor experience, and all reception duties are attended to. A highly self-motivated individual who has an instinctive customer centric approach th at anticipates our HSBC colleagues & customer's needs in line with the CX vision "enabling opportunities for everyo ne to flourish ". Working hours/pattern Monday to Friday on a rotational basis, 40 hours per week. Flexibility is essential to support events and key business activity. Key responsibilities Customer Focus To ensure that all visitors experience service excellence consistently, with the Guest Service Ambassadors providing a warm, courteous, and prompt welcome on arrival and throughout the client journey To collate customer feedback on an ongoing basis via Corrigo and follow-up with customers to ensure resolution To ensure accurate information is available for Guest Services Ambassadors to provide local area knowledge and liaise as a point of contact between clients and hosts Liaising with PA/EA teams, clients & visitors and providing excellent customer service - encouraging the team to deliver "wow" moments when the opportunity arises Monitoring mobile reception technology to ensure functionality and Guest Services Ambassadors are delivering service fluently and in harmony with Vgreet Proactively deal with enquiries, requests or complaints in person, via the telephone or email, in a timely and professional manner ensuring effective problem resolution Ensure a commitment to service excellence recognising guest service ambassadors and colleagues with service STARs Leadership Accountability To lead the team's awareness of business and team activity with regular and ad-hoc communication Strategically rota the team according to VIP events and transfer floor meetings Provide administration support, having full working knowledge of Asure visitor management, room and desk booking system to support guests or HSBC colleagues with any queries Ensure meeting rooms are kept to the required standards and ready for use at all times using the Corrigo FM process Ensure that all times the Guest Services team are adhering to the highest levels of personal presentation / appearance and wearing the correct uniform Organise excellence-audits and scorecards of the Guest Services areas to ensure reception desks/ Vgreet , guest waiting areas and client suites are always maintained to highest standards of tidiness and cleanliness Support a culture of continuous learning within the team, supporting them on their journey of being a customer services professional with short takes etc with the Front of House Supervisor being the "trained trainer" Proactive Guest Services Operation and Communication Adaptable to work throughout the Guest Services operation including main building reception, internal reception spaces and Guest Services Hub providing leadership support appropriately Communicate effectively the management team, displaying accuracy and attention to detail both in verbal and written communication Maintain a strong awareness of business activity communicating all updates with Guest Services Ambassadors whilst building strong and lasting relationships Escalate any new / ongoing / potential issues and complaints to the Guest Services Deputy Manager so that they are addressed accordingly Organise the training of new Guest Services team members including induction plans and reviews To support and guide all Guest Service Ambassadors and Coordinators with their daily tasks and personal development, to help improve each individual and overall service standards for the client Person Specification/Requirements At least 2 years' experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline Self-motivated service leader committed to driving service excellence Possesses fluency in leading reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methods Ability to demonstrate empathy, excellent customer service and practical skills Operational knowledge of all reception services and standard operating procedures Must have excellent organisational skills and good attention to detail Professional and high standard of overall communication Should have an excellent and positive "can do attitude" and a great team player and leader Able to work in a busy and pressurised environmentproviding a discreet and personalised service. From time to time the company may require you to work at other sites, on projects, company development, site visits or similar. You will also positively represent the company at all times along with being present in the workplace at critical times of operation Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. xrnqpay If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Lead the front desk team at a 4-star hotel in Windsor, managing daily operations and reporting to the Deputy General Manager.