Hotel desk jobs in United Kingdom

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • SHIPBOARD Employment type., • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience., • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure, • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

Are you an organised, proactive, and detail-driven Project Coordinator with a passion for hospitality development and construction? We’re hiring a Project Coordinator to join our client and support the delivery of exciting hotel and residential development projects across the UK. Working with a portfolio that includes internationally recognised hotel brands such as DoubleTree by Hilton, Hampton by Hilton, Holiday Inn Express, and Hotel Indigo, this is your opportunity to play a key role in shaping high-profile spaces in a fast-paced, people-first environment. This role is ideal for a candidate who is looking for their second career move and has 2–3 years’ experience in hotel, residential, or mixed-use development / construction environments. In order to be considered you must have some knowledge and skills in a number of the following areas that include • Excellent organisational and multitasking skills, • Strong written and verbal communication skills, • Financial acumen: experience with contracts, POs, cash flow, budgets, and CapEx, • Familiarity with legal documents (contracts, NDAs, terms & conditions), • Ability to manage stakeholders and develop positive relationships, • Commercial awareness and a keen eye for detail, • Interest in design trends and developments in FF&E and OS&E, • Confident using Microsoft Excel, Word, DocuSign (Procore experience desirable) As the Project Coordinator, you’ll support the day-to-day management of development projects across multiple UK locations, and your responsibilities will include: • Tracking project budgets, timelines, communications, and specifications, • Administering contracts, financial documents, appointments, and supplier agreements, • Sourcing quotes and building supplier relationships, • Maintaining and updating shared project resources and documentation, • Producing and updating internal reports and financial trackers, • Liaising with internal teams, consultants, contractors, and suppliers, • Attending trade shows and site visits, • Contributing ideas and insight during project team meetings My client believes in rewarding it’s people - here’s what’s on offer: • Competitive salary, • Contributory pension scheme (up to 5%), • Private medical and dental insurance, • Life assurance and income protection, • Employee assistance programme, • Recognition & reward scheme, • Hotel discounts for you and your loved ones, • Referral bonuses, • Cycle to Work scheme,, • Childcare support,, • Health cash plan This is more than just a desk job. You’ll be part of a collaborative, forward-thinking team with access to some of the most exciting developments in the UK hotel scene. With career growth, diverse projects, and the chance to make a real impact, this is the perfect next step for someone passionate about delivering excellence in hospitality / construction

Front Office Supervisor Front Office Supervisor · £33,600 per year Accommodation Service Charge · Full Time (including evenings and weekends). The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling... At the cultural heartbeat of The Standard is our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event spaces and guest areas. Our hotel is a destination brimming with events and entertainment that leave you feeling uplifted and inspired. We’re on the lookout for unique individuals who bring a fresh perspective to our team (and no, we don’t need a 5-page CV to see how awesome you are). We believe in letting you be you. We want you to express yourself and celebrate your individuality. Our team is a vibrant mix of personalities, backgrounds, and lifestyles. If you think you’ve got what it takes to be a Supervisor at The Standard, London, we’d love to hear from you! Your role As a Front Desk Supervisor, you will supervising a team of exceptional front desk agents who engage with our guests from pre-arrival, throughout the guests stay to post departure. You will be incharge of delegating tasks to the front desk agents, ensuring that we provide our guests with unparalleled level of hospitality, from a seamless arrival and departure experience, to extensive reception services, assisting them with their queries and unexpressed wishes. In order to provide an exceptional service to our guests, you will be liasing with our Guest Relations and Duty Managers ensuring that complaints are handled effectively, glitches logged and the appropriate service recovery is actioned. You will need to be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a high volume, high energy environment and can manage both detailed administration tasks and guest with ease. As a Front Desk Supervisor, you will be motivating the team to achieve their upsell targets and help raise awarness of The Standard brand by encouraging guest to leave online reviews. Do you have what it takes to be a Front Desk Supervisor at The Standard, London While we take every detail of design and guest experience seriously, we do not take ourselves too seriously. ‘Standard People’ are at the heart of our brand; vivid, dynamic and engaging. You’ll intrinsically understand the unique microcosm and the context of our venues and city you represent. While prior experience in a similar role is always useful all are welcome at the Standard; you will have however an uncompromised and natural flair for service and be able to build genuine relationships with guests that enable us to not only preempt needs but foresee desires. In addition to this you will also need…. • A proven background within a Front Desk/ Office operation, ideally gained in a similar ‘Lifestyle’ or boutique hotel sector, • A flexibility approach to working hours with the ability to work shifts including, evenings, nights and weekends. This is a fulltime role; however, we have many opportunities for those seeking a more flexible working schedule, • Have exceptional administration and organisation skills with great attention to detail and ability to supervise a team, • You will need to be fluent in English, in addition we do of course welcome speakers of other key international languages All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment. Benefits Include • Accommodation Service Charge & Commission incentive Schemes, • Prorata - 28 Days Holiday, rising to 33 Days with service, • Meals on Duty, • Pension Scheme, • Life Assurance (2 x Annual Salary), • Medical Assistance (including online GP and Physio), • Employee Assistance Programme with Well-being service, • Discount platform including GYM, • Worldwide Travel Discounts via The Standard Advantage platform, • Employee & Family Rates across all Hyatt properties, • In-house Experience Programme, • F&B Discounts ranging from 25-50%, • Recruitment Referral Bonus up to £1,000, • Tuition Aid Scheme & subsidised training, • Season Ticket Loan & Bike 2 Work Scheme, • Social Committee with regular monthly social activities

At Firmdale Hotels, we pride ourselves on delivering unparalleled experiences to our guests. As a Luggage Porter at Charlotte Street Hotel, you'll play a vital role in ensuring the seamless operation of our concierge desk and the overall guest experience. Are you ready to embark on an exciting journ

The Position Small Luxury Hotels of the World™ (SLH) is seeking a highly-motivated individual as part of the global sales team with the development and implementation of global sales strategies focusing on both leisure and business travel in Europe, Middle East & Africa with a focus and specialty in the United Kingdom and Ireland and with the possibility of extending the territories. Celebrating 35 years in the industry in 2025, SLH continues to thrive as a dynamic and growing brand, holding a strong and respected position within the global luxury travel market. This role requires a deep understanding of both the luxury leisure and corporate travel segments, particularly within the UK. The Sales Department plays a pivotal role in driving revenue through key SLH distribution channels, including the SLH website, the reservations and customer service desk, the GDS, and our global network of sales offices. This role will also support the continued growth of our SLH Preferred Agency Programme, withIN, which engages a fantastic network of top travel advisors worldwide and contributes significantly to our reservations revenue. The ideal candidate will bring a minimum of five years' experience in sales, either at the property or regional level and will demonstrate a solid background in sales and marketing, alongside with excellent communication and presentation skills. The position is based in London, on a hybrid basis with a combination of office (Westminster) and home working. Suitable Applicants Send your CV and cover letter telling us why you’re the person for the job to: Vice President of Sales, EMEA, Carsten Christensen at: Overview Leisure Sales Responsibilities • Build and maintain a comprehensive database of key travel trade clients across United Kingdom and Ireland., • Develop targeted databases of niche and emerging luxury travel agencies in primary and secondary cities across the UK and Ireland., • Establish and manage strong relationships with key travel trade partners, nurturing existing partnerships and identifying new business opportunities., • Develop strategic alliances with both leisure travel partners, in close collaboration with the SLH trade marketing department., • Participate in workshops, networking sessions, and business-related events organized by trade partners and industry associations., • Formulate and execute regional business plans and sales strategies aimed at increasing revenue for SLH member hotels and the SLH brand., • Conduct regular business reviews with key clients and internal stakeholders to identify performance opportunities and strategic adjustments., • Collaborate with the Events Manager Worldwide to organize and execute SLH roadshows, showcases, third-party client events, and trade shows across the UK and other countries, where and when needed., • Further develop SLH’s preferred agency programme withIN in partnership with the Trade Marketing & Community Manager., • Monitor competitive activity, gather market intelligence, and initiate proactive sales strategies to maintain a leading market position., • Support the global sales and marketing team by contributing to multi-regional strategies that drive brand visibility and reservation growth., • Create effective business partnerships with SLH hotels by working closely with General Managers, Directors of Sales and Marketing, and Revenue Managers., • Drive revenue generation through SLH’s key distribution channels including the reservations and customer service desk, the Travel Trade Hub, the GDS, and sales offices., • Champion the SLH brand culture and values in all external and internal interactions., • Consistently work towards agreed-upon sales goals and KPIs to maximise regional profitability and brand success. Corporate Sales Responsibilities • Grow corporate production across the UK and Ireland (and other territories in EMEA, when needed) by maintaining key relationships, conducting joint sales activities with SLH hotels, recommending relevant properties, and distributing targeted promotional materials., • Develop new corporate accounts through brand awareness, relationship-building with key decision-makers, and proactive promotion of SLH member hotels., • Drive qualified corporate revenue through SLH’s core distribution channels., • Manage the centralized Corporate RFP programme in partnership with the VP of Corporate Sales Worldwide (New York), using Cvent and other tools., • Ensure coordinated global account coverage by aligning with SLH Corporate Sales teams in Asia-Pacific and the Americas., • Support rate loading in collaboration with the VP of Corporate Sales Worldwide and Distribution Managers., • Represent SLH at industry events and trade shows across EMEA to elevate brand visibility and generate leads., • Build relationships with Amex GBT and other preferred partners, and participate in relevant workshops across the region., • Provide support and training to member hotels to strengthen their performance in the corporate segment., • Maintain brand consistency across all corporate communications and events., • Deliver outstanding service to both SLH hotels and corporate clients., • Collaborate with global colleagues to support the corporate negotiated rate programme across regions., • Oversee the SLH Groups & Meetings (MICE) Programme and manage the partnership with Avenue Sales & Marketing, our MICE sales representation in the UK. Reporting Lines • Vice President of Sales, EMEA (London) with a dotted line to the VP of Corporate Sales Worldwide (NYC) for corporate sales due to global nature of some accounts., • Will work closely with all members of the Global Sales Team Required Qualifications & Experiences • Minimum five years of hotel sales experience (on-property or regional), across all segments, • Excellent presentation, negotiation, and communication skills (verbal and written)., • Confident liaising with hotel owners, general managers, and high-end clients., • Proficient in Cvent and Microsoft 360 and ideally experienced with Salesforce and Sabre/SynXis., • Detail-oriented, self-motivated, and able to work independently with minimal supervision., • Creative, enthusiastic, and open to sharing new ideas., • Flexible with working hours to meet project deadlines., • Based in or near London for easy reach to office in Westminster., • Willing and able to travel internationally, including occasional weekends., • Class B Driving License Effective Date As soon as possible Who We Are Small Luxury Hotels of the World™ (SLH) is the most desirable community of independently minded travellers and independently spirited hotels in the world. We turned the luxury boutique hotel into a phenomenon and selected the distinctive, the diverse and the downright delightful. People, places and experiences with individual character, intimate charm and inherent class. We've personally visited, vetted, and verified over 620 hotels in more than 90 countries. We are envisioning a future where people experience the world with intention, embrace its intimacy and protect its integrity.

The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs, and expectations are executed in a flawless timely manner Qualifications: • SHIPBOARD Employment type, • Ability to speak English clearly, distinctly and cordially with guests., • 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel., • Experience in handling different types of events with 80+ guests., • Guest services shipboard experience is an advantage. Essential duties and responsibilities: • Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate., • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment, • Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences, • Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc., • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

As a Night Front Desk Agent, you’ll be the face of the hotel during the twilight hours. Previous front desk or night audit experience, ideally in a luxury or lifestyle hotel.

As a Concierge, you will be the face of our hotel, providing exceptional service and ensuring our guests have a seamless and enjoyable stay. Your primary responsibility will be to manage the concierge desk, handling a variety of tasks to meet and exceed guest expectations. We have an exciting opport

As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. This individual will take full ownership of Front Desk Team regarding al

We’re looking for a Front Desk Supervisor to join our team at a 5-star lifestyle hotel where style meets service. We’re looking for a Front Desk Supervisor to join our team at a 5-star lifestyle hotel where style meets service. Supervise daily front desk operations, ensuring smooth check-ins, ch

As a Front Desk Agent, you’ll be the first impression and the lasting memory. Previous experience in a front office or guest-facing role, ideally in a luxury or lifestyle hotel.

Night Front Desk Agent role at St Martins Lane London and Sanderson London (part of Morgans Originals). Your Role: As a Night Front Desk Agent, you’ll be the face of the hotel during the twilight hours. Previous front desk or night audit experience, ideally in a luxury or lifestyle hotel.

We are looking for a polished and professional Front of House Receptionist to be the welcoming face of our London office. As a Front of House Receptionist, your responsibilities will include:. Previous Front Desk or Reception experience, ideally within a hotel (4*+), spa, or similar professional env

Join Our Team as a Hotel Assistant Manager** Hotel Assistant Manager to join our Front Office team. What You’ll Do:*** Supervise and support the daily operations of the Front Desk, Concierge, and Guest Services teams* Ensure a seamless and welcoming ar

Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and guest interactions. Maintain front desk standards, systems, and procedures with precision and pride. Previous experience in a front office or guest services role, ideally in a luxury or lifestyle hotel.

AN EVENING IN THE LIFE OF NIGHT AUDITOR AT OUR HOTEL. Check in late arrivals, assist guests with any inquiries, and provide overnight front desk support, ensuring a seamless guest experience. Collaborate with the front office and accounting teams to address any issues identified during the night aud

Front Desk / Front of House Hotel Receptionist is required to deliver a consistently high level of customer service at the Reception Desk by dealing with all guests and potential clients in a courteous and efficient manner for a well-established hotel chain based in Central London. We have a fantast

Work experience as a Hotel Front Desk Agent, Receptionist or similar role. The Lodge Hotel, Putney – a 90 bedrooms gorgeously designed boutique hotel with a focus on exceptional service, offering unrivalled value. Hotel Front desk responsibility include (not limited to) register guests, managing r

Performs Front Desk duties in high demand times by covering Duty Manager and Night Manager shifts according to business needs. A DAY IN THE LIFE OF A GUEST EXPERIENCE MANAGER AT THE WESTIN LONDON CITY HOTEL. Reporting to the Front of House Manager we are looking for someone who serves as the propert

The front desk receptionist will be the first point of contact in the hotel, providing a smooth check-in and useful information to all guests. We strive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. We are looking for a warm, welcoming, an

Previous experience as a Reception Manager or Front of House supervisor in the hotel industry. We are now recruiting a Reception Manager at. Ensure that the front desk team provides adequate cover across the reception through scheduling staff rotas and providing cover as needed.

Check in late arrivals, assist guests with any inquiries, and provide overnight front desk support, ensuring a seamless guest experience. AN EVENING IN THE LIFE OF NIGHT AUDITOR AT OUR HOTEL. Collaborate with the front office and accounting teams to address any issues identified during the night aud

Clermont Hotel Group – The Cumberland, London.Location: The Cumberland, between Oxford Street and Marble Arch, London.Contract: Flexible • Payment: Hourly • Salary: £13.You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their s

Working as part of theFront Office team, you will be running the shift and leading by example to create a memorable guest experience for our guests and operating in accordance with the hotel brand standards ensuring seamless workflow and processes at the front desk and all ground floor areas of the

Assist guests with storing luggage before check‑in or after check‑out. Coordinate with other departments (housekeeping, front desk) to ensure luggage is delivered or picked up efficiently. Ensure that the hotel lobby, entrance and luggage storage areas are clean, organized and presentable at all