Hotel desk jobs in United Kingdom

Maintenance Operative Location: Marylebone, West End, LondonSalary: £34,000 - £40,000 per annumHours: Monday-Friday, 9:00am-5:00pmStart Date: ASAP Overview: We are seeking a hands-on Maintenance Operative to join a well-established residential development in Knightsbridge. This role is ideal for a practical, reliable handyman who takes pride in their work and enjoys improving and maintaining buildings to a high standard. The development comprises 80 flats across 5 blocks and includes a residents' garden, gym, and car park. Built in the 1980s, the building requires care, attention, and a proactive approach to bring it back to life and maintain high presentation standards throughout. The first major project will involve painting and decorating the communal areas, followed by ongoing planned and reactive maintenance across the estate and within apartments (as agreed with the Building Manager). Key Responsibilities: • Carry out planned preventative maintenance (PPM) and reactive works., • Complete painting and decorating of communal areas., • Undertake minor works within apartments as authorised., • Perform general handyman duties including:, • Basic plumbing repairs (e.g., tap changes, leaks, seals), • Basic electrical works (e.g., changing lightbulbs, fittings, testing), • Carpentry repairs (e.g., doors, hinges, adjustments), • Changing and repairing door locks, • Conduct regular building inspections and report issues., • Support health & safety compliance, including routine checks and record keeping., • Assist with general upkeep of external areas including:, • Basic gardening, • Watering plants, • Trimming hedges, • Maintaining the residents' garden area, • Ensure communal areas, gym, and car park are safe and well-presented., • Liaise with the Building Manager regarding works required and completed., • Proven experience in a residential, hotel, or similar property environment., • Strong multi-trade skills with a practical, hands-on approach., • Good understanding of basic plumbing, electrics, and carpentry., • Knowledge of PPM processes and Health & Safety standards., • Reliable, self-motivated, and takes pride in maintaining high standards., • Permanent, stable Monday-Friday role (9am-5pm), • Competitive salary (scope to offer more for right candidate), • Opportunity to take ownership of improving and maintaining a well-located residential development, • Supportive working environment with clear direction from the Building Manager

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool. About The Job An opportunity has arisen for a Front Desk Agent to join us Jumeirah Carlton Tower. The main duties and responsibilities of this role are - • Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity. Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures., • Assist guests to their rooms on checking in, explain and endeavour to sell & cross sell the hotel's food and beverage facilities. Explain all the facilities in the room, e.g. heating, television, hairdryer etc. Assist guest with luggage., • Enter all arrivals' check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates., • Ensure that the hotel's credit policy is adhered to at all times, with particular care to the established policy on "chance guests"., • Make reservations at such times as when the Reservations office is unable to do so., • Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guest and colleagues alike. About You The ideal candidate for this position will have the following experience and qualifications: • Excellent interpersonal and communication skills, both in person and by telephone., • Knowledge of Opera Cloud is preferred., • Ability to learn multiple computer software and accurately input information into the systems., • Ability to work cohesively with co-workers both within and outside of your department., • Must be available to work weekends, day, evenings and holidays. About The Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits Include • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Locally competitive salary and incentive structure, • Dry Cleaning of uniform or Business attire, • Meals on Duty, • Employee Assistance Program, • Wellness Benefits – Chiropodist, Flu Jabs, and more!

The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs, and expectations are executed in a flawless timely manner Qualifications: • SHIPBOARD Employment type, • Ability to speak English clearly, distinctly and cordially with guests., • 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel., • Experience in handling different types of events with 80+ guests., • Guest services shipboard experience is an advantage. Essential duties and responsibilities: • Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate., • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment, • Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences, • Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc., • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Front Office Coordinator Salary £28,808 (to be increased in April) Full time, permanent, 40 hours per week A Front Office Coordinator is essentially the "air traffic controller" of the hotel. They manage the flow of information between guests and departments, ensuring that the first point of contact, whether via phone or digital booking, is seamless. The Front Office Coordinator serves as the central hub of guest services and internal communication. This role is responsible for managing the hotel switchboard, processing room and dining reservations, and coordinating guest requests to support the front office reception team to ensure flawless experience from pre-arrival to check-out. Responsibilities • Communication Hub: Manage all incoming calls (switchboard), directing inquiries to the appropriate departments or handling guest needs directly., • Reservations Management: Process bookings via phone, email, and online systems; manage cancellations, modifications, restaurant bookings and private dining., • Guest Liaison: Act as the primary point of contact for guest inquiries regarding hotel services, local attractions, and amenities., • Revenue Support: Identify opportunities to upsell room categories or hotel packages to maximize property revenue., • Administrative Coordination: Maintain accurate guest profiles, handle billing inquiries, and ensure the front desk team is briefed on VIP arrivals or special requests. For more information, please see the JD Closing date for applications: There is no closing date we will be sifting and interviewing candidates as we receive suitable applications. Interviews: Initial half hour telephone call will be followed by a face-to-face interview To apply please send your CV and covering letter quoting reference RSM144 to The RSM is committed to equal opportunities. Equal opportunities are provided to all applicants for roles without regard to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability or any other protected category. The Society is committed to the safeguarding and fair processing of information received from candidates applying for opportunities within it and fully complies with the spirit and regulations of the GDPR. For a full statement about the type of data that the Society keeps about job applicants and the purposes for which it is kept, please visit our website by clicking on the following link:

Hospitality Placement (SANDWICH YEAR) Trainee - London Are you ready to kick-start your career in hospitality with hands-on experience, skills development, and the chance to work alongside industry professionals? Join us at PPHE’s exciting new Aspire Placement Programme and embark on a journey that will set you up for success in the world of hospitality. This is the perfect opportunity for students about to do a sandwich year between their studies, to gain invaluable experience in hotel operations and play a key role in delivering memorable guest experiences as a Hospitality Placement Trainee. During your 10-12 month placement, you'll have the opportunity to immerse yourself in the heart of hotel operations. Your focus will be in one of these key departments: • Front Office: Assist with front desk operations, from check-ins and check-outs to guest inquiries, helping ensure a seamless arrival and departure for our guests., • Food & Beverage: Get involved in the action! Take orders, serve meals, and make sure every guest enjoys their dining experience to the fullest., • Meetings & Events: Play a vital role in coordinating events and conferences, making sure every detail is executed to perfection., • Housekeeping: Support the housekeeping team in maintaining the pristine cleanliness and organization of guest rooms and public areas, ensuring comfort for all. About you: • You are currently studying towards a hospitality degree, • You are available for the 10-12 month placement duration, • Able to be based in London for the programme - we do not offer accommodation, • You’ll need to be ambitious, adaptable, and passionate about delivering exceptional guest service., • Go above and beyond to meet guest needs and solve any challenges., • Collaborate with a wide variety of teams, ensuring smooth operations and a seamless experience for all guests. Benefits of working with us: • Salary: £12.71 per hour, • 30 days of holiday per year - including bank holidays, increasing with years of service, • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends), • F&B discounts at our restaurants and bars (for your whole party), • Benefit Hub – Discounts in many supermarkets, major retailers, attractions, restaurants and cinemas., • Two free meals per day, • Free financial & mortgage advice, • 24/7 employee assistance programme, • Access to 40% of your pay before payday through Wagestream, • Vitality at work scheme, with great gym discounts and more, • Free dry cleaning for work uniform, • Travel season ticket loan, Ride to Work Scheme, • Annual Staff parties and events, • Company pension plan This is more than just a placement, it’s your opportunity to build your future in the exciting world of hospitality, and we can’t wait to see what you’ll bring to the table. Apply now and advance your career with us at PPHE!

We are looking for a passionate Front Desk Manager to join our wonderful team at London Marriott Hotel Marble Arch. Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door S.

The Langham, London; Europe's first Grand Hotel is currently recruiting for Host to join our talented Palm Court team. As a Host, your main role will be to:. Host desk is set for service everyday.

Job Title: EUC - Concierge & L2 Support SME Location: Wokingham/Warwick, UK ( Office-based • 5 days a week) Day Rate: £276.25 (Inside IR35) Duration: 6 months About the Role We are seeking an experienced Concierge & L2 Support Specialist to provide exceptional IT support and customer service to corporate users. This role combines technical troubleshooting with a concierge-style approach, ensuring users receive timely solutions for hardware, software, and system issues while delivering a high-quality service experience. Key Responsibilities Provide Level 2 IT support for desktops, laptops, peripherals, and printers. Troubleshoot hardware, software, and network issues both in person and remotely. Act as a concierge for corporate users, handling requests, reservations, and equipment logistics. Follow up with users until issues are fully resolved. Maintain accurate records in the ticketing system and create documentation for recurring issues. Collaborate with technical teams to maintain system integrity and security. Deliver excellent customer service in line with Service Desk procedures and KPIs. Skills & Experience Essential: Experience in IT support or service/help desk environment Strong troubleshooting skills for desktops, laptops, peripherals, and printers Proven customer service or concierge experience Excellent communication, listening, and interpersonal skills Proficient in Microsoft Office and basic office equipment Ability to work efficiently under pressure in a fast-paced environment Desirable: Client-facing experience with strong stakeholder management skills Device rollout experience Degree in Hotel Management, IT, or relevant field TPBN1_UKTJ

A historic hotel in New York is seeking a Front Desk Agent for seasonal employment to provide exceptional customer service, manage guest check-ins/outs, and handle reservations.

A luxury riverside hotel is seeking a Front Desk Agent to enhance the guest experience.

A historic hotel organization is seeking a Night Auditor for seasonal employment in the United Kingdom.

Front Desk Agent (The Athenaeum Hotel)/Seasonal Employment. Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conferencing, and events organization. Chautauqua Institution owns and operates the Chautauqua Hotel Company, a historic full-service

Assistant Reception Manager Needed for a Luxury Hotel Company- East Sussex Areas - Up To £30,000 + Live In + Benefits IMMEDIATE START An exciting opportunity has arisen for an experienced Hotel Assistant Reception Manager to join a luxury hotel company in the heart of Sussex. The client is proud of their strong customer relationships and friendly atmosphere and are looking for an experienced Hotel Reception Manager who can deliver on the upkeep on all aspects of front office. Due to the demand to servicing their discerning clients, they are looking for like-minded individuals who have worked in hotels with experience in hotel Reception management to join their team on a permanent basis. The Duties: Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone. Directs, plans and works with other managers Be able to analyse budgets, forecasting and expenditure & room occupancy along with the Reception Manager Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations are taken care of. Working closely with the housekeeping & other departments Have a good understanding about Opera PMS systems Also work as a Duty Manager in the absence of the General Manager Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel. Manages and keeps clear and comprehensive records of guest room bookings and all billings for accountability and future reference. Manages and maintains orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness. Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are attended to promptly Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction. The Ideal candidate will be: Experience in a similar hotel reception Supervisor/Management role within a hotel environment Must have a warm and engaging personality Conduct regular audits MUST have Opera experience Involved in appraisals and reviews with all staff members Must be able to drive MUST also have experience in Duty Management duties within hotels Able to communicate at all levels and give clear direction to the team Flexible to work various shifts Managing a small team Good computer skills Have a "can do" attitude Conducts regular front desk meetings Good telephone manners and is well groomed Be able to give verbal and written communication at all times Used to being on their feet Being proactive and being able to think on their feet Used to dealing with different types of clientele with customer service being the top priority The ideal candidate will have great organisational skills along with the passion and commitment in driving excellent service to the clientele and a proven track record within a Reception Management hotel environment. TPBN1_UKCT

Inhabit Hotels spans two urban wellness hotels in west London. We were born from the desire to offer guests a truly restorative experience, fostering mindfulness, healthy habits and better sleep. We want our guests to leave feeling nourished, rested and inspired. With Paddington and Bayswater on our doorsteps, well also give you the tools to explore what our corner of the city has to offer. Inhabit is much more than a hotel; its a community that will welcome you back, time and time again. We strongly believe that the hospitality and tourism sector can affect positive change in peoples lives, particularly by creating job opportunities. Overview The Cluster Maintenance Manager is responsible for overseeing and managing the maintenance operations across multiple hotel properties within the cluster, ensuring that all facilities are maintained to the highest standards of safety, functionality, and luxury brand expectations. This role plays a critical part in delivering an exceptional guest experience by ensuring that all mechanical, electrical, plumbing, and structural systems are operating efficiently and reliably. The manager leads a team of skilled technicians and coordinates with external contractors to execute both reactive and preventive maintenance programs. They work closely with hotel leadership, including front office and housekeeping teams, to promptly resolve maintenance issues and uphold the aesthetic and operational integrity of the properties. In addition to managing daily operations, the Cluster Maintenance Manager is responsible for budget control, inventory management, regulatory compliance, and energy conservation initiatives. They also play a key role in emergency preparedness and response, ensuring the safety and well-being of guests and staff. This position requires strong technical expertise, leadership capabilities, and a proactive approach to problem-solving, with a commitment to maintaining the luxury standards and operational excellence of the hotel cluster. Key Responsibilities Oversee and manage the day-to-day operations of the maintenance department, including HVAC, electrical, plumbing, carpentry, and general building maintenance. Ensure all maintenance requests and issues are addressed promptly and effectively to minimize guest disruption and maintain high service standards. Collaborate with the front desk and housekeeping teams to promptly address and resolve any maintenance issues reported by guests. Uphold the hotels luxury brand standards in all maintenance activities, ensuring the propertys appearance and functionality exceed guest expectations. Maintain the mechanical and electrical services, architectural content and decorative finishes to the existing high standards. Develop and implement a preventive maintenance program to ensure the propertys equipment and facilities are well-maintained and in optimal working condition. Leading and managing maintenance teams as well as external contractors to enable safe, efficient and effective. Monitor and control maintenance expenses, including labour, materials, and contracted services. Maintain inventory of tools, supplies, and spare parts, ensuring the availability of critical items. Lead, train, and supervise a team of maintenance technicians, ensuring they deliver high-quality work in a timely manner. Conduct regular performance evaluations, provide feedback, and foster a positive work environment that encourages teamwork and professional growth. Ensure that the team adheres to all hotel policies, safety protocols, and industry regulations. Ensure the property complies with all local, state, and federal regulations related to building safety, fire codes, and environmental standards. Conduct regular safety inspections and audits, implementing corrective actions as necessary to mitigate risks. Coordinate with external inspectors and service providers to ensure all certifications and inspections are up to date. Keep detailed records of maintenance projects, expenses, and any issues that arise. Implement and monitor energy conservation initiatives to reduce operational costs and environmental impact. Analyse energy consumption patterns and recommend improvements to enhance efficiency without compromising guest comfort. Leads the emergency response team along with the Head of Technical Services and General M anager during crisis. This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. Skills and Qualifications Bachelors degree in engineering, Facilities Management, or a related field preferred Minimum of 3 years of experience in maintenance management, preferably in a luxury hotel or high-end hospitality environment Strong technical knowledge in HVAC, electrical, plumbing, and building systems. Excellent leadership and team management skills. Proven ability to manage budgets and control costs. Strong problem-solving skills with a proactive and detail-oriented approach. Excellent communication and interpersonal skills, with the ability to interact effectively with guests, team members, and external vendor. Familiarity with building codes, safety regulations, and environmental standards. Proficient in using maintenance management software and other relevant tools. Ability to work flexible hours, including evenings, weekends, and holidays as needed. Working Conditions Flexibility to work shifts, including weekends, holidays, and evenings, as required. Ability to work in a fast-paced, high-pressure environment. Physical demands such as being on the feet for long periods of time and manual handling. Benefits Competitive salary. A supportive, empowering team environment. Benefits platform with various discounts. 28 holidays including eight bank holidays, with more holidays after two-year service. Cash-back health benefits, including optical, dental, chiropractor and physio services. Discounted gym membership. Access to Wellbeing platform and sessions, including EAP. Awards and Recognition Programme. Annual parties. Regular and ongoing training and development, including leadership workshops. Enjoy a paid day off to celebrate your birthday because your special day matters! Eligibility Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role. Equal Opportunity Employer At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future. Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Please notethat we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees. TPBN1_UKCT

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. LONDON MARRIOTT HOTEL GROSVENOR SQUARE - PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits. We are now recruiting for a dynamic and passionate Guest Relations Manager to join our magnificent five-star hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you. ARE YOU ELIGIBLE TO WORK IN THE UK? A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the home Office website for more details. JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Guest Services and Front Desk Operations * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Encourages and builds mutual trust, respect, and cooperation among team members. * Serves as a role model to demonstrate appropriate behaviors. * Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence. Maintaining Guest Services and Front Desk Goals * Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Develops specific goals and plans to prioritize, organize, and accomplish your work. * Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. * Assists with energy conservation efforts by monitoring compliance during property tours. Supporting Projects and Policies Related to Guest Experience and Safety * Supports implementation of the customer recognition/service program, communicating and ensuring the process. * Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. * Sends copy of MOD report to all departments on a daily basis. * Ensures compliance with all policies, standards and procedures. * Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. * Understands and complies with loss prevention policies and procedures. Ensuring and Providing Exceptional Customer Service * Provides services that are above and beyond for customer satisfaction and retention. * Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. * Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. * Serves as a leader in displaying outstanding hospitality skills. * Sets a positive example for guest relations. * Empowers employees to provide excellent customer service. * Observes service behaviors of employees and provides feedback to individuals. * Maintains high visibility in public areas during peak times. * Provides immediate assistance to guests as requested. * Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. * Records guest issues in the guest response tracking system. * Reviews comment cards and guest satisfaction results with employees. * Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing and Conducting Human Resource Activities * Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. * Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. * Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Additional Responsibilities * Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. * Analyzes information and evaluating results to choose the best solution and solve problems. * Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. * Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. * Communicates any variations to the established norms to the appropriate department in a timely manner. * Participates as needed in the investigation of employee and guest accidents. * Performs Front Desk duties in high demand times. WHAT WE CAN OFFER YOU: A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self. • Competitive Salary + 31 days holiday including bank holidays * Accommodation Service Charge after successful completion of probationary period. * Private Medical via AXA * Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat * Length of service rewards and invitations to recognition events * Monthly/yearly recognition schemes * Extensive training both internally and externally * World-class career opportunities internationally within Marriott hotels tailored to your specific needs. * Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world! * Professional learning and development opportunities - because a fulfilling career is so much more rewarding * Complimentary meals on duty * Complimentary dry cleaning - we do like to make an impression! * Complimentary use of Gym - because your wellbeing is a priority for us! * Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations * Pension scheme to help you save for the future. * Access to major high street discounts so you can treat your friends and family. #LI-Onsite At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. We are currently recruiting for a Duty Manager to join our award winning Front Office teamat the Sheraton Grand Hotel & Spa. Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 and our One Square Restaurant and bar. Essential Functions Ensure that we create memorable experiences for our guests Supervise the daytime Front Desk and assign specific tasks to manage the overall hotel operation. Handle guest complaints/requests and follow up with guests who have had issues and administer the GuestVoice portal. Liaise with other key departments such as Housekeeping, F&B, and Events and assist with tasks and requests in their absence when needed Build strong relationships with all guests and internal customers Manage and organize group arrivals and departures Allocation and welcome of all VIPs and guests with special requests Look after guest arrival- and departure experience Assist in training new staff members, coach them and monitor their performance Ensure the desk is covered at all times, allocating meal breaks sensibly Full awareness of current daily status of Hotel Communication and recording of complaints Thoroughly conversant with all room types, décor and outlook Assist with room, One Spa, and One Square restaurant bookings as well as Gift voucher requests and maintain third party extranet platforms Ensure all billing instructions are actioned accordingly Follow Health and Safety procedures; point of contact for emergency situations Ensure all internal and external phones calls are responded to and followed up on Look after In Room Dining orders Prepare documentation for daily business Assist with Concierge requests and ensure public areas are well maintained and looked after Take over project and assist the FOM with project management and carry out any other duties as required Cover Night Manager position in their absence when required. Evening and weekend work is a requirement of this role. Requirements: We are looking for someone who is energetic and self-motivated with a "can do" attitude and who is ready to take the next step on your career path. Ideally you will have at least two years of experience within the Front Office department within a 5 star environment, with supervisory experience preferred. Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as: High school diploma required, additional hospitality training preferred. Extensive knowledge of Internet/MS Office applications and related IT preferred. Extensive knowledge of the Opera PMS Marriott experience is a distinct advantage Lead and support the team To project a pleasant and positive professional image to all contacts at all times Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times. Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Must be a Team Player - Demonstrate experience of building positive working relationships and promoting team spirit Excellent command of English language (verbal and written) You will join a fun loving and passionate team who excel in delivering world class standards and live and breathe the brand culture. So why work for the world's largest hospitality company? A competitive salary plus free meals whilst on duty. 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction. 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels! Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub 50% off Spa Treatments and £50 gym membership within our One Spa! 24/7 and employee healthcare plan with access to Mental Healthcare first aiders Refer a friend to work with us and receive a £500 bonus Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities Many more benefits however most importantly, we'll help you grow, and develop you as an individual At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. LONDON MARRIOTT COUNTY HALL Embrace history and luxury at London Marriott Hotel County Hall, located in bustling South Bank, steps away from Westminster Bridge. Occupying London's former City Hall, our hotel embodies the city's storied history and quintessentially British spirit. A destination like no other. County Hall tucks inspiration around every corner. We relieve stressors and anticipate every need of our guests in this beautiful space steeped in heritage. Our Gillray's Steakhouse & Bar has won awards and is famous for its extensive selection of 100+ gins. Work in London's most photographed destination! POSITION SUMMARY We are looking for a passionate Duty Manager to join our wonderful team at London Marriott Hotel County Hall. You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you. The impact you'll make. First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. Perks you deserve. You'll be supported in and out of the workplace through: Discounts on hotel rooms, gift shop items, food and beverage Learning and development opportunities Recognition programs Wellbeing programs Encouraging management What you'll do? Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicate any variations to the established norms to the appropriate department in a timely manner. Strive to improve service performance. Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement. Intervene in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Empower employees to provide excellent customer service. What are we looking for? High school diploma or GED; 4 years' experience in the guest services, front desk. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years' experience in the guest services, front desk, housekeeping, or related professional area. A professional demeanor. The passion for hospitality At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

About the Hotel The Hari is a stylish 5* Luxury Hotel in the heart of Belgravia. The areas of Chelsea, Kensington, and Knightsbridge. A beacon of modern luxury and impeccable service. A destination for locals to love and guests to discover. Our service culture is a link between the traditions of the past and our path to the future. The Hari is committed to environmental and social sustainability, providing guests with an eco-friendly stay. We are proud to hold Silver Accreditation by Earth Check Certified, rank as the 7th Most Sustainable Hotel in the World (Tripadvisor Travellers Choice Awards 2024) and be a member of the NOW Force for Good Alliance. Since July 2024, weve also been running on 100% renewable electricity through our partnership with NPower. By joining The Hari, youll become part of a team that values sustainability, innovation, and responsibility, helping us create meaningful experiences for our guests while protecting the planet for future generations. About the role We are seeking a passionate Duty Manager to join our Front Desk team. We also welcome applications from enthusiastic hospitality professionals with luxury and/or boutique hotel experience in a supervisory or higher-level role. Reporting to the Front Office Manager, you will oversee guest services operations, ensuring a seamless experience from arrival to departure. You will lead by example, train your team, and drive service excellence, enhancing guest satisfaction scores (TripAdvisor, Revinate). Key Responsibilities Manage guest services team and daily operations. Resolve guest complaints promptly. Enhance guest profiles in Opera and personalize experiences. Optimize room occupancy and upsell services. Handle financial transactions securely. Respond swiftly to issues and emergencies. Maintain knowledge of hotel services and the local area. Enforce security and emergency protocols. Lead team training and development. About you To be considered for our role you must have: Previous experience as a Duty Manager, Guest Service Manager, or Assistant Front Office Manager is required/preferred. Luxury hotel experience in Supervisory or higher role. Strong leadership, communication, and interpersonal skills. Proficiency in Opera and IT systems. Passion for exceptional guest service. Ability to work under pressure with professionalism. Flexibility to adapt to various situations. What do we offer? Successful candidates will benefit from excellent Employee Benefits: Refer a Friend Bonus Earn up to £1,000 for recommending friends. Guest Experience Stay Enjoy a complimentary stay to experience our hospitality. Chiropodist Services Take care of your well-being with professional foot care. Complimentary Sweets & Drinks Enjoy treats during your shift. Employee Recognition Program We celebrate and reward your hard work. Food & Beverage Discounts 50% off on F&B purchases. Lunch & Laundry Services Provided for your convenience. Excellent Training & Development Grow your skills and progress in your career. If this sounds like you and you are passionate about providing outstanding customer service to guests and are determined, and hardworking we would like to hear from you TPBN1_UKCT

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. LONDON MARRIOTT COUNTY HALL Embrace history and luxury at London Marriott Hotel County Hall, located in bustling South Bank, steps away from Westminster Bridge. Occupying London's former City Hall, our hotel embodies the city's storied history and quintessentially British spirit. A destination like no other. County Hall tucks inspiration around every corner. We relieve stressors and anticipate every need of our guests in this beautiful space steeped in heritage. Our Gillray's Steakhouse & Bar has won awards and is famous for its extensive selection of 100+ gins. Work in London's most photographed destination! Explore our very big world. We are looking for a passionate Night Manager to join our wonderful team at London Marriott Hotel County Hall. You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you. The impact you'll make. First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too. Perks you deserve. You'll be supported in and out of the workplace through: Discounts on hotel rooms, gift shop items, food and beverage Learning and development opportunities Recognition programs Wellbeing programs Encouraging management Team-spirited colleagues What you'll do Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing task Monitoring Property Operations Monitors and ensures compliance with all Guidelines to Operations. Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook). Ensures employees are working in a safe environment. Manages all period-end inventories. Supporting Profitability and Revenue Goals Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations. Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days. Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis. Administers plans and actions to keep chargebacks and rebates to a minimum. Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages. Manages employee hours. Works with the leadership team of the property to identify and implement action plans to prevent te reoccurrence of guest issues. Supporting Human Resources Activities Promotes participation in property safety-related programs. Monitors employee attendance and records absences/tardiness. Promotes teamwork and employee morale. Keeps employees informed regarding new operational procedures, standards, or programs. Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations). Ensures all employees have complete knowledge of emergency procedures. Encourages employee relations through gifts, parties, outings. Creates incentives that will promote better service and profit for the property. Assists operations manager in processing employee payroll weekly. Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

Job Ref: AM15199 Branch: Doubletree by Hilton Dartford Bridge Location: Doubletree by Hilton Dartford Bridge, Dartford Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 27/02/2026 Closing date: 27/04/2026 We have an exciting opportunity for a Food and Beverage Supervisor to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality , this is the job for you! The Person: Team Leader Confident Communicator Friendly and Open Resilient and Hardworking Passion for Excellent Customer Service Experience in a Busy Food and Beverage operation ideal but not essential Willing to adapt and develop The Role: To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach. To assist with the service of our guests, thus ensuring all guests receive efficient, professional service at all times and exceeding their expectations. Assist the Food and Beverage Manager with the smooth operation of the department Have a strong knowledge of the Hotels products and standards Ensuring all Health and Safety/ Food compliance is adhered to The Benefits: Amazing discounts on food, drink and accommodation throughout the group Huge opportunities for Learning, Development and Progression Excellent rates for friends and family Employee Assistance Program Free use of the Leisure Club where applicable Long Service Awards Recognition Awards Refer a Friend Bonus Annual Social Events Free Parking where applicable Staff Meals on duty Uniform provided This Hotel is proudly managed by Klarent Hospitality. We pride ourselves on Inspiring Leadership , Respect for our People , Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth. To find out more, visit . Welcome to DoubleTree by Hilton Dartford Bridge, a stylish hotel at the Gateway to London. Exploring the Kent countryside is a breeze from our hotel located just off the M25 motorway and only four miles from the premier Bluewater Shopping Centre. Travel to Central London in 17 minutes from the Ebbsfleet International rail station just five miles away. Well greet you at check-in with a warm DoubleTree chocolate chip cookie. Settle into a spacious guest room with modern décor, an LCD TV, work desk and WiFi access. Deluxe rooms offer indulgent extras like a welcome plate, still and sparkling mineral water, bathrobes and slippers. Our suites provide a separate living area, coffee machine, and a later check-out time. Enjoy international cuisine and views of the Dartford Bridge at QE2 Restaurant perfect for celebrating special occasions or catching up on business. Our QE2 Bar has an extensive wine, beer and spirits list, and the QE2 Lounge is a great spot for specialty coffees, pastries and sandwiches. Exercise body and mind with a fully equipped fitness centre plus leisure facilities like a 15m swimming pool, spa bath, sauna and steam room. Planning an event? Guests have a choice of eight meeting and conference rooms, all well-equipped and newly refurbished. The Queen Elizabeth Suite is particularly impressive for larger events, boasting natural light and a private bar. Ask our friendly staff about event packages and catering options. TPBN1_UKCT

Front Desk / Front of House Hotel Receptionist A great opportunity to join the company delivering excellent customer service, front desk support and administrative tasks in a busy hotel environment, using strong communication, organisation and multitasking skills. If you’ve also worked in the following roles, we’d also like to hear from you: Front Desk Agent, Guest Services Assistant, Front Office Coordinator, Hotel Customer Service Advisor, Reception Administrator Candidates will need to be available on a Full-Time, Permanent basis. SALARY: Competitive LOCATION: Central London (Zone 1) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 hours per week, morning and evening shifts including weekends – flexibility is required for both shifts with day/days off on rotation JOB OVERVIEW We have a fantastic new job opportunity for a Full-Time Front Desk / Front of House Hotel Receptionist to provide a welcoming, efficient service for guests while maintaining accurate records and supporting daily hotel operations. As a Front Desk / Front of House Hotel Receptionist you will handle guest enquiries, process reservations and ensure smooth check-ins and check-outs while delivering excellent customer service. Working as a Front Desk / Front of House Hotel Receptionist you will support communication across departments, promote hotel services and help maintain a well-organised and professional front office environment. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties and responsibilities as the Front Desk / Front of House Hotel Receptionist include: • Guest Management: Maintain confidential guest records and update information in the PMS, • Guest Registration: Greet, register and process guest check-ins, ensuring required security information is obtained, • Room Coordination: Manage room changes and communicate special requests to relevant departments, • Financial Administration: Prepare End-of-Day reports, banking and credit checks, notifying management of issues, • Billing Accuracy: Ensure guest bills are accurate, posted correctly and processed efficiently, • Communication Support: Answer internal and external calls, handle enquiries and manage switchboard cover, • Correspondence Handling: Manage faxes, messages and guest communications for hotel departments, • Reservations: Take reservations via phone, fax, email or in person, following company sales policies, • Upselling: Promote hotel facilities and stay informed on rate structures and promotions, • General Knowledge: Maintain awareness of facilities, local attractions and transport routes, • Safety Compliance: Follow health, safety and emergency procedures and adjust hours as needed to maintain service CANDIDATE REQUIREMENTS • Previous experience in a customer-facing or front of house role, • Proven experience of delivering excellent customer service, • Experience with administrative duties and maintaining accurate records, • Strong communication and multitasking skills, • Ability to work flexibly across morning and evening shifts, • Confident using hotel systems or similar booking / CRM software, • A professional, friendly and organised approach HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14419 Full Time, Permanent Customer Service / Hospitality Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ