Service desk manager jobs in United Kingdom

CALLING ALL HOSPITALITY PRO’S We are looking for hospitality and service loving candidates with a passion for people, food and drink. Whether you are an experienced manager or a supervisor looking for their next step, we offer all of our assistant managers a training programme that can get you to General Manager level inside a year. THE GOOD STUFF... Flexible shifts - to fit around the other important things in life. Free meals and drinks when working. Love dining out? You'll love it even more with a 25% discount across all our bars. Structured training Plan and related £2kpa pay increase in your first year. 28 days holiday. 3 reviews a year with your Operations Manager. Development and career progression, 80% of all our management roles are filled internally. Length of service awards. Annual AGM for all our Assistant Managers. An awesome referral scheme – Good people know good people. Advanced management training sessions in service, atmosphere management, financials and hospitality standards. Uniform provided. Excellent tronc renumeration. Ever changing offering with premium products. Bonus opportunities. Paid breaks. WHAT WILL I BE DOING? As a key player in the management team, you will assist the General Manager in recruiting, training, and coaching your team. Creating an amazing experience for our customers. Service and standards are your number 1 priority. Thereafter managing a hospitality business through stock takes, rotas planning and cost management. You will be responsible for maintaining our venues to the highest standards and delivering amazing results through people. SYSTEMS WE OPERATE Design My Night / Collins – reservations / events Access – tills / ordering / stock management S4 Labour – Labour / payroll / HR CPL - Training We will train you on our systems, experience not essential. WHO ARE WE? Albion & East operates upscale urban bars with wood-fired artisan pizza. Cocktail bars and banquet halls of old reclaimed decadence, offering coffee and hot-desking by day, cocktails and pizza by night for the revellers, and an Italian feast for those seeking weekend brunch. We distil our own small batch gin at each site and offer gin blending & cocktail masterclasses for good measure. WHAT’S THE DEAL? 48h per week. Starting Salary £29,500pa Increase of +£2kpa in year 1 on completion of your training. Service charge which averages between £4,000 to £6,000pa (uncapped) Total package between £35kpa and £ £37kpa. 5 things we ask from everyone Be nice Tell the truth Do what you say you are going to do Be available Say hello and goodbye

Join Our Team! We are an internationally owned company specializing in private accommodation for students across the UK. We are seeking a dedicated Assistant Scheme Manager to support our mission of providing exceptional living experiences for students. Key Responsibilities: Office Administration: Manage credit control and complete purchase orders efficiently. Customer Support: Provide front desk, telephone, and written assistance to customers and stakeholders. Social Media Monitoring: Engage with our community by monitoring and responding to social media streams. Marketing Strategies: Assist in developing and implementing innovative marketing strategies. University Open Days: Represent our accommodation at university open days, showcasing our offerings. Maintenance Liaison: Collaborate with contractors and the facilities team on maintenance-related issues. Purchasing Management: Oversee purchasing for the department to ensure smooth operations. Inspections: Conduct and document regular inspections of student flats to maintain high standards. Ideal Candidate: Previous experience in the properties sector or facilities management. Excellent customer service skills and a passion for hospitality. Strong organizational abilities and attention to detail. If you are enthusiastic about creating a welcoming environment for students and possess the skills we are looking for, we would love to hear from you! Benefits include a pension scheme, 25 days annual leave plus public holidays, plus one Me day annually, discretionary company bonus, access to healthcare and free parking on site. Apply Now! Join us in making a difference in student accommodation across the UK.

CALLING ALL HOSPITALITY PRO’S We are currently looking for an enthusiastic Bartenders who can confidently deliver an exceptional service and engage our bar guests with captivating and intriguing personality. You will have extensive wine, spirits and cocktail knowledge, in order to lead the bar service and produce amazing drinks in record time. THE GOOD STUFF... · Flexible shifts - to fit around the other important things in life. · Every shift you work, we will fuel you with pizza or pasta on us (thank you chef) · Love dining out? You'll love it even more with a 25% discount across all our bars. · 28 days holiday. · Development and career progression, 80% of all our management roles are filled internally. · Length of service awards. · An awesome referral scheme – Good people know good people. · Uniform provided. · Excellent tronc renumeration. · Opportunity to be part of Elite bartender school. · Ever changing offering with premium products. WHAT WILL I BE DOING? Greet, serve, and look after our guests. Maintain the highest standards of cleanliness. Work with our team to create a friendly atmosphere. Be open to learning new skills and a cocktail list of around 50 drinks. Understand our menus and be able to make recommendations to our guests. Be part of our cocktail masterclass team and even our gin blending team for to experts. WHO ARE WE? Albion & East operates upscale urban bars with wood-fired artisan pizza, humble social food and in-house bakeries. Cocktail bars and banquet halls of old reclaimed decadence, offering coffee and hot-desking by day, cocktails and pizza by night for the revellers, and an Italian feast for those seeking weekend brunch. We distil our own small batch gin at each site and offer gin blending & cocktail masterclasses too. WHAT’S THE DEAL? · 20h - 40h per week. · Salary £12.42 to £15 per hour

We are seeking a talented and passionate Hair Stylist to join our dynamic team. The ideal candidate will possess a strong foundation in hair styling techniques and a flair for creativity. This role involves providing exceptional hair services while ensuring a welcoming atmosphere for clients. Responsibilities Deliver high-quality hair services, including cutting, colouring, and styling, tailored to individual client needs. Provide excellent customer service by building rapport with clients and understanding their preferences. Assist with front desk duties, including scheduling appointments and managing client inquiries. Maintain cleanliness and organisation of the salon environment to ensure a professional setting. Communicate effectively with team members to ensure smooth salon operations. Experience Proven experience as a Hair Stylist or in a similar role is preferred. Proficiency in various hair styling colour techniques, Strong customer service skills with the ability to engage clients positively. management or front desk operations is a plus. * If you are a dedicated professional looking to grow your career in a supportive environment, we encourage you to apply for this exciting opportunity! Job Types: Full-time, Part-time

About the job Company Description We are currently looking for an experienced Guest Service Manager to join us at The Hoxton, Southwark The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub’s very own licensed bookie! We have 192 bedrooms, 2 restaurants- Albie & Seabird and our first Working From_ location not just in London but Europe! Albie is our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera. Seabird is our rooftop restaurant on the 14th floor, boasting an impressive raw bar, London’s longest oyster list and panoramic views of the city. Seabird: Enjoy panoramic views in the heart of Southwark. Featuring an array of sea-to-table offerings with Portuguese and Spanish influences. Job Description What you’ll do… Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups Qualifications What we’re looking for… Hotel or leisure related experience in a similar role If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage Individuals. You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience You’re not precious. We leave our egos at the door and help get shit done You’re up for doing things differently and trying (almost) everything once If we got stuck in a lift together we’d have a good time and share a few laughs You want to be part of a team that works hard, supports each other and has fun along the way Additional Information What’s in it for you… Competitive salary 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but we’ll feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Department: Guest Relations The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

Please note: This is a temporary work placement in California, United States via the J-1 Visa Program. Please ensure you understand what this is before applying. Eligibility listed below. Job Title: Front Desk Intern/Trainee (Paid Intern/Traineeship) Location: Santa Cruz, CA Program Duration: 12/18 months Position Overview: Join our team as a Front Desk Intern at a luxurious 5-star hotel in Santa Cruz, California. This J-1 Visa internship offers a unique opportunity for both students and working professionals to gain hands-on experience in high-end hospitality. As a Front Desk Intern, you will play an essential role in guest services, from handling check-ins and check-outs to managing reservations and addressing guest inquiries. You will work in a dynamic, fast-paced environment where you'll learn the ins and outs of luxury hotel operations and provide world-class service to a diverse range of guests. This position is ideal for anyone looking to advance their career in hospitality or gain valuable experience in a prestigious hotel setting. Key Responsibilities: - Assist with guest check-ins and check-outs in a professional and welcoming manner - Manage reservations, cancellations, and guest requests efficiently - Provide guests with information about hotel services, amenities, and local attractions - Address guest inquiries and resolve any concerns to ensure an exceptional stay - Collaborate with other hotel departments to maintain seamless guest experiences and operations Requirements: - 5+ years of related work experience or - Currently enrolled in a post-secondary academic institution outside the U.S. or - Have graduated within 12 months of the program start date - Must have strong communication skills, fluent in English - Previous experience in customer service or hospitality is a plus - Must be adaptable, resourceful, and service-oriented Additional Information: Housing: Available Visa: J-1 Visa required for eligibility, we can arrange this for you. Important Note: Please ensure you understand the J-1 Visa program before applying.

As an IT Support Technician, you will be the first point of contact for our customers seeking technical assistance. You will provide support, troubleshoot issues, and ensure our clients’ systems and networks run smoothly. Your role is critical in maintaining our reputation for reliability and excellent customer service. Key Responsibilities Provide first-level support to end-users on various technical issues and problems relating to hardware, software, and peripherals. Diagnose and resolve technical hardware and software issues. Perform hardware and software installations, configurations, and updates. Manage user accounts, permissions, and access rights. Monitor and maintain computer systems and networks. Log and track all support requests, issues, and resolutions using our ticketing system. Assist in the creation and maintenance of documentation for IT procedures, policies, and manuals. Conduct remote troubleshooting and provide clear, step-by-step technical instructions. Work closely with other IT team members and departments to ensure seamless support and communication. Maintain a high level of customer service, professionalism, and confidentiality. Qualifications Proven experience as an IT Support Technician or similar role. Excellent understanding of computer systems, mobile devices, and other tech products. Experience with various operating systems, including Windows, macOS, and Linux. Familiarity with remote desktop applications and help desk software. Strong problem-solving and communication skills. Ability to work independently and as part of a team. Outstanding organizational and multitasking abilities. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

**Please note: This is a temporary work placement in New York, United States via the J-1 Visa Program. Please ensure you understand what this is before applying. Eligibility listed below.** Job Title: Hospitality Intern (Paid Internship) Location: Brooklyn, NY Program Duration: 12/18 months Position Overview: Embark on a cultural exchange experience as a Hospitality Intern in Brooklyn, NY with The Wanderlust Network. This is a J-1 Visa internship designed for students seeking hands-on experience in the hospitality industry. As a Hospitality Intern/Trainee, you will be responsible for supporting front desk operations, assisting with guest services and concierge duties, and contributing to daily hotel operations. You will also be involved in event coordination and reservation management. This opportunity is ideal for those studying hospitality, tourism, or business management and seeking to enhance their customer service skills in a dynamic, international environment. Key Responsibilities: - Assist with front desk operations, guest services, and concierge functions - Support event planning and coordination for special functions - Help with guest communication, reservations, and feedback management - Gain hands-on experience in customer service, operations, and team collaboration Requirements: - 5+ years of related work experience or - Currently enrolled in at a post-secondary academic institution outside the U.S. or - Have graduated within 12 months of the program start date. - Strong communication skills, fluent in English - Must be adaptable, resourceful, and safety-conscious Additional Information: Housing: Available via Host Company Visa: J-1 Visa required for eligibility, we can arrange this for you. Important Note: Please ensure you understand the J-1 Visa program before applying.

As an IT Support Technician, you will be the first point of contact for clients requiring technical assistance. Your primary responsibility will be to troubleshoot, resolve issues, and ensure the seamless operation of our clients' systems and networks. This role plays a key part in upholding our reputation for reliability and excellent customer service. Responsibilities: Provide first-line technical support to end-users for hardware, software, and peripheral-related issues. Diagnose and resolve software and hardware-related technical problems. Install, configure, and update software and hardware as needed. Manage user accounts, access permissions, and security rights. Monitor and maintain IT systems and networks to ensure efficiency. Track and log all support requests, issues, and resolutions using our ticketing system. Assist in developing and updating IT policies, procedures, and documentation. Perform remote troubleshooting and offer step-by-step technical guidance. Collaborate with IT team members and other departments to provide seamless support Maintain a professional approach, ensuring excellent customer service and confidentiality. Qualifications & Requirements Proven experience in an IT Support Technician or similar role. Strong knowledge of computer systems, mobile devices, and technology solutions. Hands-on experience with operating systems such as Windows, macOS, and Linux. Familiarity with remote desktop tools and help desk software. Excellent problem-solving and communication skills. Ability to work both independently and collaboratively. Strong organizational and multitasking capabilities. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are an advantage.

Receptionist required for a property management company deal with incoming calls and some emails. Post in and out. Ensuring stock of stationery, cleaning materials and kitchen requirements. Ensuring photocopiers maintained. Taking messages and passing on. Letting in visitors. Assistance with general admin to assist the office summary as a receptionist/administrative assistant, you will be the first point of contact for our organization, responsible for managing front desk operations and providing administrative support. Reporting to the office manager, your core skills in computer proficiency, phone etiquette, and organizational abilities will ensure smooth daily operations. Your premium office experience will enhance your effectiveness in handling various tasks, while relevant skills in microsoft office and data entry will contribute to efficient office management. Join our team to play a vital role in creating a welcoming environment and supporting our organizational goals. Qualifications previous administrative experience in an office setting required excellent phone etiquette and communication skills well-organized with strong organizational abilities job types: full-time, permanent pay: £23,310.00-£24,573.00 per year benefits: casual dress company pension schedule: monday to friday 9am-6pm no weekends education: gcse or equivalent (preferred) experience: customer service: 1 year (preferred) administrative experience: 1 year (preferred) language: english (required) work location: in person

Grand Concerto Hotel is seeking a highly motivated and experienced Hotel Manager to lead our team as we prepare for the grand opening of our brand-new luxury property. As Hotel Manager, you will oversee all aspects of hotel operations, ensuring exceptional guest experiences and smooth day-to-day functions. Position: Hotel Manager Shift: Full-time Key Responsibilities: - Oversee daily hotel operations, including front desk, housekeeping, food and beverage services, and maintenance. - Manage, mentor, and motivate a team of employees to provide outstanding service to guests. - Ensure that the hotel is operating within budget and achieving financial targets. - Handle guest complaints, requests, and feedback with professionalism and care. - Implement and monitor hotel policies and procedures to maintain high standards of cleanliness, safety, and service. - Develop and execute strategies to increase revenue, occupancy rates, and customer satisfaction. - Coordinate with other department heads to maintain smooth hotel operations. - Oversee recruitment, training, and performance management for hotel staff. Qualifications: - Proven experience as a Hotel Manager or in a similar managerial position within the hospitality industry. - Strong leadership skills and the ability to motivate and manage a diverse team. - Exceptional problem-solving and decision-making abilities. - Excellent communication, interpersonal, and organizational skills. - Solid understanding of hotel management software and booking systems. - Ability to manage budgets, analyze financial reports, and improve operational efficiency. - A passion for hospitality and providing outstanding guest experiences. Why Join Us: - Lead the operations of a brand-new hotel and help set the standard for excellence. - Opportunities for career growth and professional development. - Be part of a dynamic, energetic, and passionate team. If you’re a proactive, results-driven leader who thrives in a fast-paced environment, we want to hear from you! Join us as we create unforgettable experiences for our guests at Grand Concerto Hotel.

GAIA aims to showcase the core elements of Grecian culture. Combining warm hospitality with intricate details and alluring aspects, GAIA creates a journey of discovery in each and every visit, enticing the explorer within. The homegrown food, beverage and lifestyle concept was born of a collaboration between Evgeny Kuzin and Chef Izu Ani. The Receptionist is serving as a communication hub for all departments. Assisting reception manager and supervisor with the daily duties and maintain constant and consistent presence at the desk. Greet guests in polite and timely manner upon arrival, monitor coat check service. Have a full knowledge of all relevant information regarding the restaurant, service standards and menus. Ensure all special requests are handled efficiently and accurately. Compile daily, weekly, and monthly reports. Overlook and ensure the general day-to-day correspondence and internal administration runs smoothly. Be aware of VIP guests, Food critics, special needs guests, known allergies, etc… Carry out any other reasonable requests as directed by reception and reservation manager. DAILY R E S P O N S I B I L I T I E S o Check the handover from the previous day o Open and close reception following the checklist o Check the day’s book and ensure the tables are set accordingly o Ensure the guest profiles are up to date o Update client’s profiles after each service (anything out of the ordinary to be communicated to Management team and chef) o Write service reports o Take the guests to their allocated table, pull the table and the chairs, present the menus o Ensure the reception area is clean and tidy at all times and stocked with all required stationary o Assist the floor staff with the table relays if needed o Be aware of any special requests, allergies, etc… o Prepare the pre-service briefing o Deal with all incoming enquiries by phone and email in a timely manner o Distribute the service sheets and update the management team on any profiles, particular requests, allergies, birthdays, etc… o Assist the cloakroom attendant when necessary o Handle all guest details with care and protect all personal data o Cover shifts at the reservations office if required

Gaucho Piccadilly is looking for an enthusiastic and experienced Receptionist to join our team! Key Responsibilities for Gaucho Receptionist: Offer an exceptional experience to all Gaucho guests on arrival, departure and during their visit. Organize reception desk. Attend cloakroom. Answer phone calls and ensure floor plan is appropriately organized. Ensure all Gaucho reservations are processed professionally and accurately. Support and assist the management team to maximise sales revenues through cover driving and business optimisation. Be the face of Gaucho and demonstrate service excellence through heightened hospitality. Requirements for Gaucho Receptionist: Be a team player. Work well within a fast-paced environment. Demonstrate a positive approach to own role and teamwork. Be approachable and well mannered. Be professional and respectful at all times. Have fun. Experience with Open Table or similar booking system is mandatory for this position. Benefits and Training for Gaucho Receptionist: 50% off at all Gaucho and M Restaurants Referral and Length of Service Bonuses Incentive and reward schemes Cycle to work schemes RARE Benefits Industry Apprenticeship Program Opportunities Career Development and Training Programs Training provided by the Gaucho Academy Breakfast and Dinner when working 28 paid annual holidays