Service desk manager jobs in United Kingdom

Amazing Assistant managers needed! Who are we? lbion & East operates upscale urban bars with wood-fired artisan pizza, humble social food and in-house bakeries.Cocktail bars and banquet halls of old reclaimed decadence, offering coffee and hot-desking by day, cocktails and pizza by night for the revellers and an Italian feast for those seeking weekend brunch. We distil our own small batch gin at each site and offer gin blending & cocktail masterclasses too. Who are we looking for? With 5 sites across London, Canova Hall, Botanica Hall, Martello Hall, Teatro Hall and Serata Hall; and we are on the hunt for a number of assistant managers to join the team. We want hospitality and service loving candidates with a passion for people, food and drink. Whether you are an experienced manager or a supervisor looking for their next step- we offer a training programme for all our assistants to develop their skills and become one of our future general managers. What we offer: 29.5k plus tronc (8-10k pa) Training Plan which on competition can lead to a £2k pay increase 25% staff discount at Albion and East sites 28 days holiday Key Attributes * Honesty People Development Standard Focused Driven Ideally we'd like a number of years experience and knowledge within the industry but senior level management not essential. Personal licence Job Type: Full-time

Our team at The Little Gym Westfield is seeking a personable and efficient sales and administration support member who possesses charismatic qualities. The preferable candidate will be able to commit to working from Monday to Friday from 9:00am to 2:00pm. As a Sales and Admin Support member, your primary responsibility will be to assist with operational, administrative and sales related tasks at our gym. Ideally, you should possess strong telephone sales skills and excellent proficiency in written and spoken English. Additionally, being able to skillfully convert enquiries into members can be an asset in this position. Your assistance in managing customer service-related duties and ensuring the seamless functioning of The Little Gym is greatly valued. The successful candidate must be well-organised, possess excellent communication skills, and be proficient in using Microsoft Office, particularly in handling Excel. Our CRM, MindBody, is essential in providing the best customer experience for our clients and employees. It is essential that the successful candidate for the Sales and Admin Support role at the Little Gym will gain a thorough understanding of the capabilities of MindBody and how to utilise them to best serve the company's needs. In addition, as a customer-facing business, you need to be able to interact with both parents and children in a polite, friendly, and professional manner. Some of the Key duties of the Sales and administrative support member include: Provide operational/administrative support to The Little Gym team by making note of appointments, information requests and meetings. Handle incoming calls and emails from customers regarding product information and sales inquiries. Utilise internal systems to carry out sales procedures and ensure that a record of these transactions is maintained in Excel, Mindbody (our CRM) and other Microsoft applications. Collaborate with other members of the team regarding ongoing projects such as marketing, finance, and program to ensure smooth operation of service. Respond to customer complaints and resolve issues in a timely and effective manner. Escalating any more serious complaint o senior leadership team. Receive and reconcile outstanding customer payments. updating of financial records using internal system. Keeping The Little Gym front desk area and lobby premises neat and tidy at all times. The ideal candidate must have strong organisational and interpersonal skills, be detail-oriented and have the ability to multitask in a fast-paced environment. The ability to have fun and be creative is also essential as our customers have an enjoyable experience at The Little Gym. Job Types: Full-time, Part-time Pay: £24,702.36-£26,000.00 per year Expected hours: 25 per week Benefits: Company pension Discounted or free food Employee discount Store discount Supplemental pay types: Performance bonus Education: A-Level or equivalent (preferred) Experience: Sales administration: 1 year (preferred) Customer service: 1 year (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person Application deadline: 25/04/2024 Expected start date: 01/05/2024

THE RESTAURANT Inspired by Japanese, Thai & Our local culinary cuisine and discipline - Our menus are designed to bring people together, whether over a shared dining or with our omakase menu experience, creating a sense of community and conviviality. With a focus on impeccable service and a commitment to excellence, our Asian Dining Restaurant promises to deliver a culinary adventure that will leave a lasting impression. COFFEE & BRUNCH A new destination for speciality coffee in the Covent Garden area crafted in the beautiful building at the corner of Savoy Court and Strand in the heart of London. With its relaxed atmosphere, Wolfox is the perfect place to brunch while taking in the distinguished views of fast moving London. We open at 8am everyday and Service brunch til 12pm We believe in the power of coffee to bring people together – A perfectionist culture blending craftsmanship and innovation to create the finest quality coffee Since 2017, WOLFOX has been distilling the unique culture of craftsmanship into every cup of coffee. The finest quality beans are taken on a journey from seed to sip, and precision roasted under the watchful eye of our coffee masters for an exceptional flavour. Title of Position: Receptionist Location: Central London Role: Receptionist full time 40-48 hours per week with two days off Pay: Competitive; £12 to £14 per hour according to experience Benefits: - competitive pay plus service charge. - Opportunities for career advancement. - discounts for employees. - Inclusive work environment. Responsibility : • To carry out all duties assigned by the Group Reservations Manager and Duty Manager • To ensure the smooth running of all functions of the reception desk • To allocate tables in the most efficient way possible to maximise bookings • To re-confirm reservations in accordance with Wolfox booking policy • To greet customers in a polite and efficient manner and to show them to their tables promptly. • To ensure that a base of regular customers is rapidly established and maintained by personal contact and customer recognition • To consider the customer’s satisfaction at all times by acting on customer’s requests promptly and efficiently • To handle minor customer complaints efficiently and courteously within the guidelines laid down by the Manager and to tactfully refer more serious customer complaints to the Manager/Floor Manager • To ensure that the reception desk and reception area is always clean and immaculately tidy • To ensure the Menus, allergy menus and wine lists are up to date and ensure their cleanliness prior to each service. • To ensure that you are always punctual for your shifts and properly presented as specified in the staff manual and dress code • To ensure you have a full working knowledge of Wolfox Restaurants as specified in the staff handbook. • To become familiar with the hygiene and Health and Safety policy and to ensure, by good housekeeping. • To bid farewell to all customers as they leave • To maximize sales by being able to make informed recommendations and suggestions to guests Skills and Personal attributes required • Communication skills • Customer service centric • Drive and energy • Building working relationships • Team player • Problem-solving

As Head Bartender for Parker’s Tavern, you will support the Assistant Bar Manager by leading by example, and helping to manage the smooth operational running of service to ensure the team delivers an exceptional and memorable experience to our guests from morning to night. You will play a key role in training, mentoring, and coaching the team. THE DUTIES Being the star of the show behind the bar, setting the standard for exceptional service and mixology mastery. Crafting Cocktails creating unique, Instagram-worthy concoctions and classic favourites that make us the talk of the town. Inspiring, training, and mentoring our talented team of bartenders and Bar backs, elevating their skills and spirits. Working hand-in-hand with our culinary team to create a seamless food and beverage experience. Ensuring every guest feels like a VIP, leaving with memories they'll cherish forever. Supporting the Assistant Bar Manager with recruiting and onboarding new team members. In the absence of the Assistant Bar Manager, conduct 4, 8, and 11-week probation review meetings for all new hires. We believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests. Have an eye for detail and very high standards when it comes to our service, hygiene, safety, and cleanliness standards. University Arms, Cambridge, re-created in 2018 by architect John Simpson and interior designer Martin Brudnizki, offers 192 rooms and suites, with views over Parker’s Piece, historic Regent Street, and the hotel’s inner courtyard. The style reflects classic Edwardian interiors with bespoke, leather-padded writing desks, low ottomans and rooms full of natural light. The result is ambitious, beautiful, and full of life. Occupying ground floor of University Arms, Cambridge, Parker’s Tavern is a quintessentially English brasserie. Chef Director Tristan Welch has designed every dish to be a whimsical re-imagining of a British classic, sourced from field, fen and seas. This is where guests will find plates piled high with Norfolk fruits de mer, or in winter, suckling pig with wild mushrooms, and Tristan’s signature pie of the day. Guests can taste England on every plate.

Want be part of us? We are now looking for a talented Front Desk Agent to join our team! Core Responsibilities: To maintain a high profile presence on the Reception desk and be accessible to guests and clients at all times. Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner. To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guests whenever the possibility arises in order to maximize hotel sales. To be fully conversant and able to operate the hotels property management system (OnQ PMS). To be aware of the hotels availability to ensure that every opportunity is taken to maximize room sales and upselling opportunities. To deal with cash, cheque, credit card and sales ledger transactions in accordance with the hotel standards of procedures (SOP) manual, and to ensure that any discrepancies are reported immediately. To ensure the float handed over is checked and correct on every occasion.

As a Guest House Manager, the post holder will be responsible for overseeing the daily operations of our hotel to ensure exceptional guest experiences and efficient management of all hotel activities. He/she will be a dynamic leader, capable of leading a team, managing resources, and delivering high-quality service in a fast-paced hospitality environment. Key Responsibilities: Oversee the day-to-day operations of the Guest House, including check-in/check-out procedures, housekeeping, maintenance, and room reservations. Monitor guest reviews and feedback and take proactive steps to enhance the guest experience. Monitor and manage the Guest House's budget, expenses, and revenue to ensure profitability. Support the sales team to promote the Guest House through various marketing channels, such as online travel agencies, social media, and local partnerships. Recruit, train, schedule, and manage Guest House staff, including front desk, housekeeping, restaurant, and maintenance teams. Maintain high cleanliness and maintenance standards throughout the Guest House to meet or exceed industry regulations. Requirements Previous Guest House management experiences as a supervisor or similar role Strong leadership, communication, and interpersonal skills Excellent problem-solving abilities and attention to detail Knowledge of industry trends and best practices Bachelor’s degree in hospitality management or a related field (preferred) Availability for flexible work hours including evenings, weekends, and holidays as required

Albion & East operates upscale urban bars with wood-fired artisan pizza, humble social food and in-house bakeries.Cocktail bars and banquet halls of old reclaimed decadence, offering coffee and hot-desking by day, cocktails and pizza by night for the revellers and an Italian feast for those seeking weekend brunch. We distil our own small batch gin at each site and offer gin blending & cocktail masterclasses too. Who are we looking for? We want hospitality and service loving candidates with a passion for people, food and drink. Whether you are an experienced manager or a supervisor looking for their next step- we offer a training programme for all our supervisors to develop their skills and become one of our future assistant managers. What we offer: 25% staff discount at Albion and East sites 28 days holiday Key Attributes Honesty People Development Standard Focused Driven Job Type: Full time 40-45h

We are seeking a highly skilled and experienced Senior Hair Stylist to join our team at our salon in . As a Senior Hair Stylist, you will be responsible for providing exceptional hair services to our clients and leading a team of stylists. If you have a passion for hair styling, excellent customer service skills, and the ability to mentor and manage a team, we would love to hear from you. Responsibilities: - Provide a wide range of hair services including cutting, coloring, styling, and treatments - Stay up-to-date with the latest hair trends and techniques - Mentor and train junior stylists to help them improve their skills - Manage the daily operations of the salon, including scheduling appointments and coordinating with clients - Ensure that the salon is clean and well-maintained at all times - Provide excellent customer service and build strong relationships with clients - Assist with front desk duties when needed - Perform eyelash extensions, barbering, and makeup application as required Skills: - Strong communication skills to effectively interact with clients and team members - Proven experience in store management or leadership roles - Extensive knowledge of hair styling techniques, trends, and products - Ability to mentor and train junior stylists - Proficiency in eyelash extensions, barbering, and makeup application is a plus - Excellent customer service skills with the ability to build rapport with clients - Detail-oriented with a strong focus on delivering high-quality results If you are a talented Senior Hair Stylist looking for an exciting opportunity to showcase your skills and lead a team of stylists, we invite you to apply. Join our salon in and be part of a dynamic team dedicated to providing exceptional hair services.``` Job Type: Full-time Salary: £22,000.00-£30,000.00 per year Benefits: Company pension Employee discount On-site parking Experience: stylist: 5 years (preferred) Hairdressing: 5 years (preferred) Licence/Certification: Hairdressing NVQ/SVQ Level 2 (preferred) Work Location: In person

We are seeking a talented and passionate Hair Stylist to join our team at our salon in Bramhope on a self employed basis. You will have the opportunity to showcase your creativity and provide exceptional hair services to our valued clients. If you have excellent communication skills, a strong attention to detail, and a passion for staying up-to-date with the latest trends in hair styling, we would love to hear from you. Responsibilities: - Provide a wide range of hair services including cutting, coloring, styling, and treatments - Consult with clients to understand their hair goals and preferences - Recommend appropriate hairstyles and treatments based on clients' individual needs - Stay up-to-date with current hair trends and techniques - Maintain cleanliness and organization of workstations and salon equipment - Build and maintain a strong client base through exceptional customer service - Collaborate with team members to create a positive and welcoming salon environment Experience: - Previous experience as a Hair Stylist or in a similar role - Proficient in various hair cutting, coloring, and styling techniques - Knowledge of barbering techniques is a plus - Strong communication skills to effectively interact with clients and team members - Ability to multitask and work efficiently in a fast-paced environment - Front desk or store management experience is desirable If you are a talented Hair Stylist who is passionate about creating beautiful hairstyles and providing exceptional customer service, we would love to meet you. Join our team today and take your career to new heights!! Job Type: Full-time Benefits: Company pension Employee discount On-site parking Schedule: Flexitime Ability to commute/relocate: Leeds: reliably commute or plan to relocate before starting work (preferred) Experience: stylist: 1 year (preferred) Hairdressing: 1 year (preferred) Licence/Certification: Hairdressing NVQ/SVQ Level 2 (required) Work Location: In person

Are you a hospitality hero with a knack for leadership and a passion for impeccable service? This pivotal role offers the chance to shine, ensuring our guests' experiences are nothing short of extraordinary and keeping our front desk operations flawless. Our client is a prestigious 5* hotel in the centre of London, and this is a role with high visibility, leadership development, and the opportunity to make a real impact. If you're ambitious, detail-oriented, and thrive in fast-paced environments, we'd love to meet you.