Trabajos service desk manager en Reino Unido - Page 2

?? Role: Service and Operations Manager?? Location: London (Old Street)?? Salary: £45,000 - £50,000 per annum?? Setup: Full-time | 5 days on-site About the Role An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed Print Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance across a portfolio of business clients. This is a hands-on leadership role for someone who combines strong operational discipline with commercial awareness and a data-driven mindset. You will play a key role in safeguarding company assets, improving service profitability and ensuring consistently high standards of client service. Key Responsibilities Service Operations Leadership • Lead and develop the service desk and field engineering teams.* Ensure all client service requests are prioritised and resolved within agreed SLAs.* Drive accountability, ownership and high performance across the service function.* Implement structured preventative main...

Infrastructure Support Manager. Shared Services IT Infrastructure. EMEA and offers the opportunity to make a tangible impact in shaping a future‑proof Service Desk and Infrastructure landscape.

Experience of working in a Service Desk environment. To provide 1st & 2nd (when necessary) line support logging via Service Desk application. To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I.

Job Description: 3rd Line service desk engineer (MSP). Be the ultimate escalation point for our service desk—owning the most complex technical incidents across our diverse SME client base. Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine

Similar job titles could include IT Service Delivery Manager, Senior IT Manager, Senior Service Desk Manager, Head of IT Service Delivery, IT Manager, Senior Technology Manager. As Senior IT Support Manager, you will be collaborating and working closely with lawyers/partners and the wider IT departm

Proven experience managing an IT Service Desk team within a fast-paced, service-oriented environment. IT Service Desk Manager (14-Month FTC mat-cover) – Onsite in London. We’re working with a fast-paced, forward-thinking organisation in London that’s looking for an IT Service Desk Manager to j

Reporting to the Service Desk Manager, the person appointed will assume overall responsibility for first and some second-line technical support for all departmental IT applications and services across a College, including end-user computing; this includes multi-function devices and specialized AV an

The Service Desk Manager is responsible for leading the IT Service Desk team in delivering exceptional 1st and 2nd line support to students, executive education participants, alumni, faculty and staff within a prestigious business school environment. London Business School are thrilled to be recruit

Similar job titles could include IT Service Delivery Manager, Senior IT Manager, Senior Service Desk Manager, Head of IT Service Delivery, IT Manager, Senior Technology Manager. Are you a Senior IT Support Manager or IT Service Delivery Manager looking for a rewarding new role?. You will define stra

AsCustomer Service Administrator, you will work with our Service Desk Manager and the wider Stakeholder Engagement team and will be responsible for the day-to-day management of enquiries into the service desk, ensuring we offer exceptional customer service, comply with all Service Level Agreements (

A leading construction firm located in Sutton is seeking a Front of House Manager to oversee customer service operations and ensure a welcoming environment for clients and stakeholders. The role involves managing front desk activities and collaborating with sales teams to enhance client satisfaction

Senior Second Line IT Support Technician – macOS focused role ? Mainly home working| ? Up to £40,000 | ? Remote with occasional office presence Role Overview Seeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments. The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment. You will also assist in mentoring and supporting more junior team members – you need solid experience providing macOS support on a busy Helpdesk. Key Responsibilities Provide second-line technical support via remote tools, email, and telephony Act as an escalation point for First Line Support, managing complex incidents end to end Troubleshoot and resolve hardware, software, and network issues Perform user on-boarding and off-boarding across multiple platforms Maintain accurate ticketing and technical documentation Work closely with Support Desk Manager and other team members Identify and contribute to process and service improvementsTechnical Environment Strong experience is expected in Apple-centric environments, alongside exposure to: macOS, iOS, Apple Business Manager Windows, Windows Server, Active Directory Microsoft 365, Azure Google Workspace / Google Cloud Cisco Meraki JAMF, Kandji, JumpCloud Synology Adobe Creative CloudCandidate Profile Proven experience in First-line and Second-Line IT Support, supporting Apple laptops and macOS focused environments Strong working knowledge of macOS and Windows Confident troubleshooting across desktop, server, and networking environments Excellent customer-facing and written and verbal communication skills Able to work independently and as part of a support team ITIL or similar service management experience desirable Degree in IT or related discipline preferred but not essentialWorking Model Primarily remote, with customer interaction via remote support tools Dedicated home office required Hybrid working anticipated, with occasional working in Central London officePackage Salary up to £40,000 per annum Pension (after 3 months) Private healthcare (after 6 months) Staff discounts Apple laptop provided Training and professional development opportunities Birthday leave Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity

IT Support Engineer We are recruiting for an IT Support Engineer to join a growing IT team in a hands-on support role covering both 1st and 2nd Line duties. This IT Support Engineer position is ideal for someone currently working within a Service Desk or IT Support environment who wants a stable opportunity with clear day-to-day responsibility and the chance to develop further technical exposure. As an IT Support Engineer, you will play a key role in ensuring users receive responsive, high-quality technical support across the organisation. The Role – IT Support Engineer The IT Support Engineer will be responsible for providing a mix of 1st Line and 2nd Line support across desktop, Microsoft 365 and user account environments. Key responsibilities include: • Providing 1st and 2nd Line support via phone, remote tools and deskside, • Managing and resolving tickets within an SLA-driven ITSM system, • Supporting Windows 10/11 desktop environments, • Administering Active Directory / Entra ID (users, groups, permissions), • Supporting Microsoft 365 including Outlook, Teams, OneDrive and SharePoint, • Troubleshooting hardware, laptop builds and device deployments, • Assisting with onboarding and offboarding processes, • Escalating more complex technical issues when required, • Supporting meeting room AV systems and basic connectivity issues This IT Support Engineer role offers strong exposure across core Microsoft technologies while maintaining a user-facing, service-led focus. What We Are Looking For To be successful in this IT Support Engineer position, you should have: • Experience in a 1st Line or 2nd Line IT Support role, • Strong knowledge of Microsoft 365 and Active Directory, • Confident Windows desktop troubleshooting skills, • Experience working in a ticket-based environment, • A customer-focused and professional communication style, • A stable employment background and desire for long-term development Desirable Skills • Microsoft Intune / Endpoint Manager exposure, • Basic networking knowledge (DNS, DHCP, VPN), • ITIL awareness, • Experience within an MSP or fast-paced support environment This IT Support Engineer opportunity would suit candidates currently working as: IT Support Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Engineer, 1st Line Engineer, 2nd Line Support Engineer. If you are an IT Support Engineer looking for a role where you can make an impact and continue building your technical skills, we would be keen to speak with you. Keywords IT Support Engineer, 1st Line Support, 2nd Line Support, Service Desk, Helpdesk, IT Support Analyst, Microsoft 365, Active Directory, Entra ID, Windows 10, Windows 11, Intune, Endpoint Manager, ITIL, Desktop Support, Hardware Support, User Support, Ticketing System, SLA, Networking, VPN, DNS, DHCP

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in London. About the Role: As a Workplace Experience Coordinator with CBRE, you'll be part of the team that creates unforgettable moments within our workplace. Acting as the warm, welcoming face of the building, you'll connect employees and visitors with the services, spaces, and support they need to have an effortless and enjoyable day. You will report directly to the Workplace Experience Supervisor, ensuring strong alignment, guidance, and support as you grow within the team. This role sits at the heart of the workplace, linking community engagement, events, space logistics, and ensuring the workplace is a productivity enabler for our client colleagues. If you love going above and beyond, naturally engage with people, and enjoy making a meaningful impact in the everyday experiences of others, you'll thrive here. The Four Pillars of Your Focus 1. Community Engagement 2. Conference Centre Support 3. Space Booking & Special Events Support 4. Maintaining Exceptional Office Standards What You'll Do Create a Welcoming and Seamless Experience Act as the central point of contact for colleagues, visitors, and partners, ensuring clear, consistent communication and a smooth flow of information. Provide front desk and reception cover as needed, ensuring the welcome area is always warm, professional, and efficiently managed. Greet all building entrants with warmth and professionalism, making every interaction memorable whether in person, over the phone, or through digital channels. Manage visitor processes, including parking and security protocols, with attention to detail and a guest-first mindset. Conduct regular floor walks to monitor safety, room standards, and colleague needs, spotting opportunities to help before they're even requested. Work collaboratively within a small, supportive team where everyone contributes to a positive, can-do environment. Acknowledge and respond to inquiries or issues from employees and visitors with professionalism, escalating appropriately when needed. Raise and follow through on maintenance or housekeeping work orders; support workplace services such as mail handling, office supplies, and colleague onboarding. Coordinate with vendors to support service delivery and ensure workplace needs are consistently met. Deliver Smooth & Engaging Events Organise and support on-site events, from space bookings to setup, coordination with Facilities and Dining teams, and ensuring a polished experience from start to finish. Bring our workplace to life by delivering monthly themed community events that celebrate the time of year and local culture. These experiences should feel immersive and exciting, designed to spark connection, inspire participation, and give colleagues genuine "wow" moments that draw them into the workplace. Act as the communication hub for events, ensuring relevant teams are aligned, informed, and able to support successfully. Support Safety & Security Follow all site-specific security and emergency procedures; communicate promptly with the relevant teams to keep everyone safe and informed. Share information clearly, follow manager guidance, and use established procedures to solve day-to-day challenges. What Success Looks Like Team Integration: You build strong relationships quickly and contribute to a positive, solution-focused environment. Service Excellence: Tasks are delivered with confidence, accuracy, and a genuine smile, enhancing the overall experience for employees and visitors. Reliable Communication: Information flows smoothly and promptly across teams, ensuring alignment and avoiding friction. Operational Consistency: Meeting rooms, communal areas, and event spaces are maintained to a high standard with proactive attention to detail. Role Requirements: A degree or relevant experience, with up to 2 years in a customer service, hospitality, facilities, or administrative support role. Ability to follow established routines and apply workplace standards accurately. Strong communication skills, you're clear, approachable, and confident exchanging straightforward information. Working knowledge of Microsoft Office Suite. Excellent organisational skills, curiosity, and a proactive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process

MS668 - Front Office Service Manager Location: Watford Salary: £70,000 - £80,000 • package Overview: First Military Recruitment are currently seeking a Front Office Service Manager on behalf of one of our clients. You will be responsible for the end-to-end delivery, performance, and continual improvement of IT services supporting front office functions. This includes service desk, field support, and asset management, alongside budget responsibility, team leadership, and adherence to IT policies and best practice. Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration. Duties and Responsibilities: Manage delivery of front office IT services including end-user support and incident management Oversee hardware lifecycle: procurement, deployment, maintenance, and repair Manage software licensing, compliance, and asset tracking Support mobile devices, telephony, printing, and end-user equipment Build strong relationships with stakeholders and align services to business needs Manage full service lifecycle from design through to improvement and retirement Maintain accurate records across service catalogue, CMDB, and asset repositories Ensure smooth transition of new or changed services into operations Drive automation and continuous improvement initiatives Apply SIAM principles to manage internal teams and external suppliers Monitor service performance against SLAs/KPIs and conduct service reviews Manage service costs and budgets, ensuring value for money Provide performance and financial reporting to stakeholders Ensure effective incident resolution and root cause analysis Lead service improvements to enhance performance and user experience Collaborate with other Service Managers and IT teams for consistency Support IT asset audits and ensure compliance with policies Promote a customer-focused, service ownership culture Skills and Qualifications: Experience delivering end-user IT services (service desk, devices, software, etc.) Experience in multi-vendor or outsourced environments Knowledge of IT asset management best practices Understanding of ITIL and SIAM frameworks Experience in incident, problem, and change management Strong stakeholder engagement and communication skills Budget and vendor management experience Service-driven, business-focused mindset Strong organisational and documentation skills Ability to work independently and within teams Additional Requirements: Security clearance may be required Flexible working and travel as needed

Senior Second Line IT Support Technician – macOS focused role Mainly home working| Up to £39,000 | Mainly remote with some London office presence Role Overview Seeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments. The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment. You will need solid experience providing macOS support on a busy Helpdesk. You will be working remotely but some office on-site support required too in London. This is as required but the role will mainly be working remotely. Key Responsibilities Provide second-line technical support via remote tools, email, and telephony Act as an escalation point for First Line Support, managing complex incidents end to end Troubleshoot and resolve hardware, software, and network issues Perform user on-boarding and off-boarding across multiple platforms Maintain accurate ticketing and technical documentation Work closely with Support Desk Manager and other team members Identify and contribute to process and service improvementsTechnical Environment Strong experience is expected in Apple-centric environments, alongside exposure to: macOS, iOS, Apple Business Manager Windows, Windows Server, Active Directory Microsoft 365, Azure Google Workspace / Google Cloud Cisco Meraki JAMF, Kandji, JumpCloud Synology Adobe Creative CloudCandidate Profile Proven experience in First-line and Second-Line IT Support, supporting Apple laptops and macOS focused environments Strong working knowledge of macOS and Windows Confident troubleshooting across desktop, server, and networking environments Excellent customer-facing and written and verbal communication skills Able to work independently and as part of a support team ITIL or similar service management experience desirable Degree in IT or related discipline preferred but not essentialWorking Model Primarily remote, with customer interaction via remote support tools Dedicated home office required Hybrid working anticipated, with occasional working in Central London officePackage Salary up to £38,000 per annum Pension (after 3 months) Private healthcare (after 6 months) Staff discounts Apple laptop provided Training and professional development opportunities Birthday leave Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity

Your new company We work with a diverse range of organisations across London to deliver exceptional facilities support. Our clients include public sector bodies, where you'll help maintain vital services for communities, and private sector businesses, ensuring smooth operations in fast-paced corporate environments. Whatever your preference, we have opportunities that suit your skills and allow you to make a real difference in well-managed, professional settings. Your new role Building Maintenance & Checks Conduct daily building walk-throughs to identify hazards or maintenance needs. Perform minor repairs (e.g., door handles, light bulbs, furniture adjustments). Support planned preventative maintenance (PPM) schedules. Report major faults to the Facilities Manager and log them in the system. Room & Event Setup Arrange furniture layouts for meetings, training sessions, and events. Test and set up AV/IT equipment before use. Ensure rooms are clean, stocked, and ready for use. Post & Deliveries Sort and distribute incoming mail and parcels. Prepare outgoing mail and liaise with couriers for collections. Maintain accurate delivery logs. Inventory & Supplies Monitor and replenish office consumables (stationery, kitchen supplies). Track stock levels and place timely orders. Maintain storerooms in an organised manner. Contractor Liaison Escort contractors on-site and ensure compliance with health and safety. Check permits to work and verify insurance documentation. Monitor contractor performance and report issues. Health & Safety Act as Fire Warden and assist during evacuations. Conduct weekly fire alarm tests and emergency lighting checks. Carry out water temperature checks for legionella control. Ensure first aid kits are stocked and accessible. Administrative Support Log and track helpdesk tickets to resolution. Update facilities management systems (e.g., CAFM). Assist with compliance documentation for audits (ISO, H&S). Customer Service Greet visitors and provide directions or assistance. Respond promptly to staff queries and escalate when needed. Maintain a professional and helpful demeanour at all times. Additional Duties Support office moves and desk relocations. Assist with sustainability initiatives (e.g., recycling programs). Participate in emergency drills and business continuity planning. What you'll need to succeed Experience: Previous experience in facilities, maintenance, or customer service is advantageous. Certifications (Desirable): First Aid at Work Fire Warden Training Health & Safety (e.g., IOSH Working Safely) Background Checks: May be required for roles in schools or with vulnerable groups What you'll get in return Job role in the heart of London London weighting salary Employee benefits Extensive training courses What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

My client is seeking a hotel Reception Manager, to join a hotel in the Bromley area. We are seeking an experienced and guest-focused Reception Manager, to lead the Front Office team and oversee the daily operation of reception services. This role is pivotal in ensuring a seamless guest journey, from check-in to check-out, whilst maintaining the highest standards of service, professionalism, and efficiency. The ideal candidate will be a confident leader with excellent communication and organisational skills, capable of managing a team, resolving guest concerns, and driving service excellence. A strong understanding of front office systems, revenue awareness, and a proactive approach to problem-solving are essential. This is a hands on role to include, working both early and late shifts and weekends on a rota. As RECEPTION MANAGER, duties / responsibilities, consist of: * Oversee the daily operation of the reception desk, ensuring smooth and efficient service at all times. * Lead, motivate, and develop the Front Office team, including Receptionists and Night team. * Ensure a warm, professional welcome and departure experience for all guests. * Manage guest check-in, check-out, and reservation processes, ensuring accuracy and efficiency. * Handle guest enquiries, feedback, and complaints promptly and professionally, ensuring resolution and guest satisfaction. * Monitor room availability, occupancy levels, and coordinate closely with Housekeeping to optimise room readiness. * Ensure all front office systems and procedures are followed, including cash handling and billing accuracy. * Support reservation and revenue management strategies by maximising room sales, upselling, and promoting hotel services. * Assist with and review daily reports for departments where necessary * Maintain high standards of presentation, cleanliness, and organisation within the reception and lobby areas. * Conduct regular team meetings as well as regular team performance reviews to communicate operational updates and service expectations. * Ensure compliance with hotel policies, data protection regulations, and health & safety procedures. * Assist with recruitment, onboarding, and training of new front office team members. * Monitor team performance, attendance, and conduct appraisals in line with company procedures. * Work collaboratively with all departments to ensure a seamless and consistent guest experience. * Support the Night Audit process where required and ensure accurate end-of-day procedures. * Drive guest engagement, loyalty, and positive reviews through exceptional service delivery. * Perform additional duties as assigned by senior management including Duty Management shifts The salary for the role of Reception Manager, is given as £33,000 / per annum base salary, plus a quarterly incentive scheme in addition. A selection of other company benefits are available, including company benefit and free car parking. There is the possibility of temporary live-in accommodation for relocation if required. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy Please send an up to date copy of your Curriculum Vitae. We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK

This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. We are looking for a fluent Dutch speaker for this role Role Overview: Senior LDI portfolio manager Join a dynamic global exposure portfolio management team, based in London, managing liability driven investment (LDI) strategies and fixed income hedging/exposure strategies for institutional clients globally. This portfolio management role involves trade generation, monitoring, and broader portfolio management responsibilities, including collaboration with LDI and currency portfolio management colleagues as well as the broader fixed income team. You will also collaborate with the other portfolio managers in the team in the day-to-day management of LDI mandates, with a focus on focus on EUR LDI. You will take ownership of individual accounts and engage directly with clients. Key Responsibilities: Design, implement, and monitor LDI portfolios in line with investment guidelines using bonds, swaps, repos, futures, swaptions. Collaborate with the trading desk to ensure smooth execution of orders and to address portfolio-specific hedging needs. Support new account onboarding by coordinating with legal, compliance, and client service teams. Proactively contribute to the enhancement of internal systems and processes in partnership with the technology team. Monitor and analyze portfolio performance, ensuring alignment with client objectives and risk parameters. Respond to client and consultant inquiries regarding hedging programs and portfolio activity. Assist in client servicing efforts, including the preparation and delivery of presentation materials and reporting packages. Contribute to the constant evolution of our offering including new solutions, tools, reporting enhancements and technology updates Uphold the highest fiduciary standards in all aspects of portfolio management. Skills & Experience: Strong understanding of LDI hedging strategies, in particular for Dutch pension schemes. Solid grasp of macroeconomic trends and their influence on fixed income markets. Demonstrated track record of managing segregated LDI portfolios and engaging with trustees and consultants. Fluent in Dutch. Highly analytical with the ability to interpret complex concepts and explain them simply. Exceptional attention to detail and accuracy, especially under time-sensitive conditions. Strong interpersonal and communication skills, both written and verbal. Ability to work independently and collaboratively within a team environment. Proficiency in Excel; experience with Bloomberg and Python/VBA is advantageous. Advanced degree and/or CFA designation (or progress toward it) is preferred. Personal Attributes: High integrity and professional ethics. Strong organizational and time management skills. Analytical and systematic thinker with a keen eye for detail. Collaborative team player with a proactive and positive communication style. About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement ]]>

Job Title: Desktop Support Analyst Contract Type: Fixed Term Contract, 12 months Salary: Up to £29,000 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Onsite Working Hours: Shift Pattern between 8am and 6pm What to wear: Smart casual The Role: As a Deskside Support Analyst, you will be part of the Service Operations team, providing face-to-face and on-site technical support to end users. You will act as a key point of contact for resolving hardware, software, and access-related issues, ensuring a high-quality user experience in a fast-paced, security-conscious environment. This role requires strong technical capability, excellent interpersonal skills, and a proactive, customer-focused approach to problem resolution, operating in line with ITIL best practices. Role Responsibilities: • Provide deskside and on-site technical support to users, resolving incidents and service requests logged via ServiceNow or other approved channels • Perform hands-on diagnosis, troubleshooting, and resolution of issues related to desktops, laptops, peripherals, mobile devices, and meeting room technology • Support Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure) • Manage user account administration, including account creation, access provisioning, group membership, and password resets using Active Directory / Entra ID • Install, configure, upgrade, and replace end-user hardware and software in accordance with standard operating procedures • Escalate complex or unresolved issues to second- or third-line support teams while maintaining ownership and clear communication with the user • Ensure all incidents and service requests are accurately logged, prioritised, and resolved within agreed service level agreements (SLAs) • Follow documented technical procedures, security standards, and knowledge base articles to ensure consistent service delivery • Support security and compliance requirements, including endpoint protection, patching, and secure device handling • Collaborate with service desk, infrastructure, and security teams to support continuous service improvement • Participate in shift-based or on-call rotations where required to support business operational needs Key Skills: • Strong working knowledge of current and previous versions of Microsoft Windows and Windows Server • Hands-on experience providing deskside or on-site end-user support in a corporate or enterprise environment • Experience using ServiceNow or similar IT Service Management (ITSM) tools • Solid understanding of Active Directory / Entra ID administration and troubleshooting • Good working knowledge of Microsoft 365 applications and end-user support • Familiarity with Microsoft Cloud technologies, including Azure, is desirable • Understanding of ITIL service management principles and best practices • Excellent communication and customer service skills, with the ability to engage confidently with users at all levels • Strong analytical and problem-solving skills with a proactive, solution-driven mindset • Experience working in a managed service provider (MSP), MSSP, or security-focused environment is advantageous but not essential The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: A video call over MS Teams with the Hiring Manager Second interview: Usually F2F interview onsite at one of our offices (this can sometimes involve a task or presentation). About Acora We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in London. About the Role: As a Workplace Experience Coordinator with CBRE, you'll be part of the team that creates unforgettable moments within our workplace. Acting as the warm, welcoming face of the building, you'll connect employees and visitors with the services, spaces, and support they need to have an effortless and enjoyable day. You will report directly to the Workplace Experience Supervisor, ensuring strong alignment, guidance, and support as you grow within the team. This role sits at the heart of the workplace, linking community engagement, events, space logistics, and ensuring the workplace is a productivity enabler for our client colleagues. If you love going above and beyond, naturally engage with people, and enjoy making a meaningful impact in the everyday experiences of others, you'll thrive here. The Four Pillars of Your Focus 1. Community Engagement 2. Conference Centre Support 3. Space Booking & Special Events Support 4. Maintaining Exceptional Office Standards What You'll Do Create a Welcoming and Seamless Experience Act as the central point of contact for colleagues, visitors, and partners, ensuring clear, consistent communication and a smooth flow of information. Provide front desk and reception cover as needed, ensuring the welcome area is always warm, professional, and efficiently managed. Greet all building entrants with warmth and professionalism, making every interaction memorable whether in person, over the phone, or through digital channels. Manage visitor processes, including parking and security protocols, with attention to detail and a guest-first mindset. Conduct regular floor walks to monitor safety, room standards, and colleague needs, spotting opportunities to help before they're even requested. Work collaboratively within a small, supportive team where everyone contributes to a positive, can-do environment. Acknowledge and respond to inquiries or issues from employees and visitors with professionalism, escalating appropriately when needed. Raise and follow through on maintenance or housekeeping work orders; support workplace services such as mail handling, office supplies, and colleague onboarding. Coordinate with vendors to support service delivery and ensure workplace needs are consistently met. Deliver Smooth & Engaging Events Organise and support on-site events, from space bookings to setup, coordination with Facilities and Dining teams, and ensuring a polished experience from start to finish. Bring our workplace to life by delivering monthly themed community events that celebrate the time of year and local culture. These experiences should feel immersive and exciting, designed to spark connection, inspire participation, and give colleagues genuine "wow" moments that draw them into the workplace. Act as the communication hub for events, ensuring relevant teams are aligned, informed, and able to support successfully. Support Safety & Security Follow all site-specific security and emergency procedures; communicate promptly with the relevant teams to keep everyone safe and informed. Share information clearly, follow manager guidance, and use established procedures to solve day-to-day challenges. What Success Looks Like Team Integration: You build strong relationships quickly and contribute to a positive, solution-focused environment. Service Excellence: Tasks are delivered with confidence, accuracy, and a genuine smile, enhancing the overall experience for employees and visitors. Reliable Communication: Information flows smoothly and promptly across teams, ensuring alignment and avoiding friction. Operational Consistency: Meeting rooms, communal areas, and event spaces are maintained to a high standard with proactive attention to detail. Role Requirements: A degree or relevant experience, with up to 2 years in a customer service, hospitality, facilities, or administrative support role. Ability to follow established routines and apply workplace standards accurately. Strong communication skills, you're clear, approachable, and confident exchanging straightforward information. Working knowledge of Microsoft Office Suite. Excellent organisational skills, curiosity, and a proactive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process

A successful Plant Hire provider are looking for an enthusiastic individual to join an outstanding team. This is a full time, permanent position. Working with colleagues to achieve a high standard of service to clients & contractors. We are looking for a Hire Controller, someone with enthusiasm and a customer sales focus to join this leading company, who preferably has previous experience within Plant / Hire industry. Key Responsibilities for a Plant Hire Controller: Great Telephone Manner Building Lasting Relationships with Repeat Customers Follow up and develop sales opportunities Taking On and Off Hire Calls Organising Transport Raising Contracts on Bespoke IT System Organised, Able to Prioritise Workload Filing / Admin Tasks Resolve Customer Queries / Complaints Skills & Requirements - plant hire controller: Previous Experience in One or More of The Following Roles: Hire Controller; Senior Hire Controller; Hire Assistant; Hire Manager; Hire Desk Manager; Hire Co-Ordinator, Rental Manager, Assistant Manager, Assistant Branch Manager within a Tool or Plant Hire Company Strong Commitment to Deliver Excellent Customer Service Organised with the Ability to Prioritise Multiple Tasks Excellent Time Management Skills Excellent Communication Skills IT Literate Full Driving License Benefits: Permanent role No weekend work 24 Days Holiday Please follow the link to apply

A leading boutique investment firm with stunning offices in the West End is looking for a front-of-house receptionist and events coordinator. The role will begin on an ongoing temporary basis with the view to going permanent after 3 months. Rate: £15.50 per hour plus holiday pay for a 37.5 hour week during the period of temping, becoming £30,000 per annum when the role goes permanent. Hours: Rotational shift pattern (normally 07.45-16.45 or 09.00-17.30 shift) MAIN PURPOSE OF JOB: Project a professional and friendly image. Facilitate the smooth running of the London meeting rooms and their events and maintain a high standard of service to both staff and clients. The job will involve working alongside 3 other front of house administrators with whom you will be sharing the following duties and responsibilities. MAIN DUTIES AND RESPONSIBILITIES: Front of House: Welcome all visitors in a friendly, professional manner, directing them to allocated meeting rooms and catering for any additional guest requirements Manage the physical and virtual meeting room space. Schedule appointments and maintain meeting room schedule via Office Tracker software, ensuring appropriate rooms and dial in details are booked, set up beforehand and staff are informed promptly of guest arrival. Keep the reception desk and public areas clean and tidy throughout the day. Set up and management of all audiovisual requirements for meetings, testing equipment on a weekly basis and trouble-shooting solutions to any issues that arise, escalating issues to our Technology team and working with them and our AV contractors to resolve Work alongside waiting staff team, keeping them informed of the running of the day, advising of any changes & training any new waiting staff on shift. Booking waiting staff for regular daily shifts and additional staff as required for busy/event days. Work as a team to ensure all emails & enquiries to the Reception London inbox are replied to, responding to all room bookings within an hour and dealing with urgent requests promptly. Answer all incoming calls promptly and in a professional manner, taking accurate messages, transferring and screening calls as appropriate and liaising with Edinburgh reception to ensure phone cover is provided at all times Booking car park spaces and assisting with security passes and door passes. This is done alongside the building security team Locking down the office in the evening & securing the office floors. Opening up in the morning and prepping for early morning meetings. Book staff taxis as required & advising on appropriate service Arranging courier collection/delivery, advising staff on best service options & following up any missing/late couriers, checking all deliveries and informing staff of their arrival Sort and distribute all incoming post, ensuring time sensitive post is delivered on time; confirming daily internal mail from Edinburgh is received. Collect all outgoing post, frank accurately & issue for collection by Royal Mail at 5pm Provide additional support and ad hoc clerical duties to the PAs as required. Supporting the Office Manager by reporting any maintenance issues & arranging contractors when requested. Undertake any tasks within the jobholder’s skills and abilities as may be requested from time to time Assist with fire evacuations, provide first aid and complete staff Health & Safety inductions as required (when appropriately trained) Liaising and assisting with office contractors to ensure delivery of service, mainly confidential waste contractors, cleaners, pest control, hygiene waste companies Events: Helping to arrange all office events including liaising with event hosts, the chef and waiting staff to ensure the smooth set up and running of all lunches, dinners & drinks parties. Staying on late or coming in early as required Office supplies: Assisting the team to maintain supplies of office stationery, paper, soaps & shower gels and ground floor meeting room supplies. Assist with the weekly staff shopping order and keeping accurate records of purchases and orders made. Completing monthly visa statements and petty cash reconciliations for Finance Arranging sandwich lunches & catering for meetings Ordering office sundries & additional items as requested by Office Manager or staff Weekly wine stock check & ordering any additional bottles for events PERSONAL REQUIREMENTS: Efficient. Good communication skills. Ability to work accurately, neatly and without supervision – attention to detail is key. Good organisational and multitasking skills. Ability to handle confidential information Ability to adapt to the needs of the business and changes to the role Willingness to work as part of a team Good presentation and a pleasant manner

Deputy Development Manager Mon to Thurs 7am to 7pm Twickenham TW1 £34k - £36k (12 month fixed term contract) Our client is looking for a top notch Deputy Development Manager with exceptional customer service to be responsible for the day-to-day operational running of this modern riverside residential development in Twickenham. Duties will include hands on management of the front desk (involving concierge duties such as managing parcels, keys, resident queries and complaints), carrying out health and safety inspections, daily audits, plant room checks and reporting as required, ensuring any action points are attended to in a timely manner, overseeing contractors and ensuring Permits to Work are correctly completed and accompanied by Risk Assessments and Method Statements (RAMS), ensuring the communal areas, plant rooms and the estate meets all Health and Safety Standards, ensuring that the onsite team are following all policies and procedures, liaising with residents and contractors regarding routine repair and maintenance requests, attending regular meetings with the client, reporting on various aspects of estate management including Health and Safety, remedials, project management, operational overview etc, and undertaking the general duties as required from time to time commensurate with the management of residential property in accordance with industry best practise. The Deputy Development Manager should have prior experience in similar role, a strong understanding of health and safety regulations, be proactive approach, and be able to use initiative when required. This is a 12 months fixed term contract

Your new role A leading construction and infrastructure organisation is seeking an experienced Front Office Service Manager to lead the end‑to‑end delivery and continual improvement of IT services that support front‑office business operations. This role oversees critical end‑user services including service desk, field support, device provisioning, software licensing, telephony, and peripherals within a multi‑vendor, outsourced environment. You will ensure these customer‑facing services deliver measurable business value, meet agreed performance targets, and offer a high‑quality user experience. You will maintain accurate service information in the IT Service Catalogue and ensure all front‑office services are delivered efficiently, cost‑effectively, and in line with ITIL and SIAM principles. This role includes leadership responsibility for service desk, field support, and asset management teams. You will shape operational processes, drive service improvements, and optimise budget utilisation while ensuring adherence to IT policies, standards, and asset management best practices. Strong stakeholder relationships are essential. You will work closely with business leaders to understand operational priorities and ensure IT services maximise productivity and align with business needs. Working alongside other Service Managers and Digital teams, you will champion consistent service delivery and drive continuous improvement across the wider IT function. What you'll need to succeed Proven experience managing end‑user workplace services (service desk, devices, telephony, printers, software licensing, etc.) Experience managing services in multi‑vendor, managed service, or outsourced environments Strong knowledge of IT asset management best practices Excellent stakeholder management and relationship‑building skills Hands‑on experience with ITIL and SIAM frameworks Experience in incident, problem, and change management Budget and cost allocation experience Business‑focused, service‑driven mindset Excellent communication and presentation skills Strong documentation and reporting capabilities Self‑motivated and able to work independently and collaborativelyDesirable: Experience leading teams in a matrix environment Familiarity with front‑office business processes Knowledge & Skills IT service management (ITIL, SIAM) - Expert Incident, problem, and change management - Competent Stakeholder engagement & communication - Accomplished Service portfolio and catalogue management - Competent Budget & financial management - Competent Vendor management - Competent Hardware & software asset management (full lifecycle) - Competent Process improvement & governance - Competent What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Hotel Porter to offer information and assistance to visitors and hotel guests in regard to hotel facilities, local attractions, dining, entertainment, transportation, sports events, recreation, tours, health and beauty treatments, child-care, cultural events, shopping etc., while projecting a positive image at all times is required for a well-established hotel chain based in Central London. Please note: This is not a Security role and candidates must be prepared to carry out Food and Beverage Assistant duties which includes working behind the Bar. SALARY: Competitive LOCATION: Central London JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Hotel Porter to offer information and assistance to visitors and hotel guests in regard to hotel facilities, local attractions, dining, entertainment, transportation, sports events, recreation, tours, health and beauty treatments, child-care, cultural events, shopping etc., while projecting a positive image of the hotel and company at all times. Working as the Hotel Porter you will keep a folder at the Concierge desk containing up-do-date information on restaurants, entertainment venues, transportation links, car hire, airport pick-up services, health & beauty treatments, child-care, cultural events, courier services, laundry facilities, shopping and any other services that may be of interest to hotel guests. As the Hotel Porter you will maintain a courteous and professional telephone manner at all times and deliver all messages and correspondence to guests or the relevant department in a prompt and timely manner. DUTIES Your duties as a Hotel Porter and Food and Beverage Assistant will include: Administration • Maintain accurate record of customer reservations for the restaurants and bars, • Check and accept deliveries, • Verify use-by and expiration dates on all goods received, • Assist in placing orders and requisitions. Complete all necessary paperwork, • Keep all delivery notes safe and pass them to the F&B Manager/Cost Control, • Keep menus, brochures and other promotional materials clean, tidy and readily available, • Obtain a guest list from reception at the start of each shift, • Ensure complete and accurate handover between shifts, • Keep a supply of local maps, brochures and magazines containing relevant local information, • Keep accurate record of all bookings made for guests Telephone • Be fully conversant with all telephone and fax equipment, • Keep record and be familiar with all extension numbers in the Hotel, • Maintain a courteous and professional telephone manner at all times, • Record and pass all messages to guests and other employees promptly Guest Services • Welcome guests upon arrival, help them with their luggage, escort them to the room and inform them of all in-room and Hotel facilities, • Identify return clients and welcome them back, • Escort customers to an appropriate table or waiting area and assist with coats and bags, • Present the correct menus and give any explanation on menu items, • Give customers accurate information about any drinks offered in the menu, • Promote certain items of food and drinks at appropriate times (e.g. special weekend menus etc.), • Liaise with kitchen staff and serve the correct type, quality and quantity of food in accordance with laid down procedures, • Attend to all guests and potential clients at the Concierge desk and in the hotel lobby in a courteous and efficient manner, • Answer customer enquiries politely and efficiently and where necessary seek help and information from other departments, • Serve drinks and snacks in the bar and lobby areas, following licensing law and weights and measures requirements, • Recommend hotel facilities and services first, or those of sister hotels if possible, • Ensure that only approved or contracted suppliers are used when recommending/booking a service for a guest, • Handle complaints promptly and professionally. Seek the assistance of senior reception staff, guest relations and the Duty Manager when necessary Accounting and Cashiering • Ensure the security of all moneys kept at the Concierge desk at all times, bearing personal responsibility for it, • Be familiar with the deposit/payment policy of suppliers, • Inform the guest where a higher charge will be incurred due to including commission, • Ensure correct laundry charges are applied to guest accounts and file a copy of the Audit Trail or guest bill with the movement list General • Be fully conversant with hotel and in-room facilities, • Keep the Concierge desk and lobby area clean and tidy at all times, • Carry out minor repairs in guest bedrooms and public areas when necessary, • Arrive on duty at the correct time, • Ensure full and accurate handover between shifts HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14519 Full-Time, Permanent Hospitality and Catering Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. Food and Beverage Assistant – F&B AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Service Desk Coordinator – Chessington FAFS Fire & Security specialise in designing, installing, commissioning and servicing automatic Fire Detection, Protection and Alarm Systems in and around Greater London. We are currently looking to appoint a new Service Desk Administrator to be based out of our Head Office in Chessington, Surrey. FAFS Fire & Security's Service Desk Coordinator We are seeking a highly organized, proactive, and detail-oriented Service Administrator to join our fire alarm service team. This key role is responsible for ensuring the smooth coordination of our service operations by managing the full lifecycle of customer service requests — from initial contact to job completion and invoicing. The Service Administrator will handle scheduling and dispatching of field engineers, maintain up-to-date service records, manage compliance documentation, and act as a central communication point between customers, engineers, and internal departments. The ideal candidate will have a background in administrative support within a technical or service-driven environment, excellent communication and problem-solving skills, and a level of proficiency with service management and scheduling systems. This role requires the ability to juggle multiple priorities, maintain exceptional accuracy in data entry and reporting, and deliver outstanding customer service in a fast-paced, compliance-driven environment. • Coordinate and schedule engineers for inspections, routine maintenance, emergency repairs, and service calls., • Prioritize service requests based on urgency, compliance requirements, and engineer availability., • Monitor engineer workload and adjust scheduling to ensure timely and efficient service delivery., • Serve as the primary point of contact for incoming service inquiries via phone, email, and online portals., • Provide updates to customers on appointment times, job status, and follow-up actions., • Resolve customer concerns professionally and escalate issues to management when necessary., • Collaborate with field engineers, service manager, and service teams to align on timelines and priorities., • Participate in internal meetings to review service backlogs, customer feedback, and process improvements., • Provide administrative support to the service department as needed. Who We're Looking For FAFS Fire & Security recognise that our exemplary service can only be maintained by compliance to and the surpassing of British and European Standards which can only be effected through the continuous professional development of all team members, therefore, in addition to having all the usual attributes of a great FAFS Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team, for this specific opportunity, we are looking for candidates who also offer: • Proven experience in a coordination, scheduling, or service administration role—preferably within an engineering, maintenance, or field service environment., • Exceptional organisational and time-management skills, with the ability to manage multiple priorities and adapt quickly to changing demands., • Strong communication and interpersonal abilities, with a confident and professional telephone manner and the ability to liaise effectively with both customers and colleagues., • Customer-focused mindset, able to deliver outstanding service while maintaining composure under pressure., • Problem-solving capability, with the initiative to make informed decisions and escalate issues appropriately when required., • Excellent attention to detail and accuracy when scheduling, recording information, and managing documentation., • Proficient in Microsoft Office applications (Excel, Word, Outlook) and experienced in using service management or scheduling software., • Analytical thinking skills, able to assess workload, engineer availability, and service priorities to ensure efficient scheduling., • Collaborative approach, comfortable working cross-functionally with engineers, service managers, and internal teams to support operational goals., • Professional written communication skills, with the ability to draft clear customer updates and internal correspondence., • Positive, proactive, and adaptable attitude, with a commitment to continuous improvement and high standards of service delivery

Service Delivery Manager - Managed Services Provider Location: Hybrid / London Salary: Up to £55,000, depending on experience A growing Managed Services Provider is seeking an accomplished Service Delivery Manager to take ownership of both the Service Desk function and wider Service Operations. This position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation. The successful candidate will oversee a dedicated Service Desk Manager and a team of 5+ engineers, ensuring the smooth running of day‑to‑day support while embedding ITIL‑aligned processes that enhance consistency, efficiency, and customer satisfaction. The Service Delivery Manager will provide leadership across all service functions, ensuring that performance targets are met and that customers receive a consistently high standard of support. The role combines people management, service governance, and operational oversight, with a strong focus on continual improvement. Key Responsibilities: Leading the Service Desk function, including direct management of the Service Desk Manager and oversight of a wider team of engineers. Owning end‑to‑end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved. Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement. Acting as the senior point of escalation for service‑related matters and ensuring timely resolution. Building and maintaining strong customer relationships through regular service reviews and performance reporting. Working closely with technical teams and project functions to ensure smooth service transition and operational readiness. Identifying opportunities to enhance service efficiency, quality, and customer experience. Experience required: Proven experience in a Service Delivery Manager or similar leadership role within an MSP or IT services environment. Strong working knowledge of ITIL frameworks and demonstrable experience implementing or improving ITIL processes. Confident leadership style with the ability to motivate, guide, and develop teams. Excellent communication and stakeholder‑management skills. A customer‑focused approach with a commitment to delivering high‑quality service. Ability to balance strategic thinking with hands‑on operational involvement. Paying up to £55,000, depending on experience. Hybrid / London based. Must be eligible to work in the UK

Service Desk Manager London (hybrid working) £70,000 PA A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities • Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture, • Act as the senior escalation point for major incidents and complex technical issues, • Own end-to-end incident, request, problem and change management aligned to ITIL best practice, • Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quality, • Produce regular service reporting (SLAs, backlog, ticket ageing, trends, first-time fix rates) and provide insights to leadership, • Drive continuous improvement through root cause analysis, gap analysis and service optimisation initiatives, • Coordinate service desk involvement in projects, rollouts, migrations and onboarding/offboarding activities, • Work closely with infrastructure, security, applications teams and third-party suppliers to ensure effective service delivery, • Maintain and improve knowledge management, documentation and standard operating procedures, • Ensure alignment with governance frameworks (ISO 27001, Cyber Essentials Plus) and internal controls, • Manage supplier relationships and support vendor performance and accountability Requirements • Proven experience managing a Service Desk in a multi-site, complex environment, • Strong leadership experience managing and developing support teams, • Excellent stakeholder engagement and customer service skills, • Strong experience with ITSM tools (ServiceNow essential), • Solid understanding of ITIL practices (Incident, Problem, Change Management), • Experience with Microsoft environments (M365, Azure AD / Entra ID, Intune, Windows 10/11, Teams, SharePoint), • Knowledge of IT asset & service management (ITAM/SAM) principles, • Experience managing third-party suppliers and service performance, • Strong reporting, analytical and service improvement capability, • Ability to operate in a fast-paced, high-demand environment

Job Title: Out of Hours Care Coordinator Salary: £13.85 Per Hour Location: London Job Type : Full Time, Permanent SPONSORSHIP REQUESTS WILL NOT BE ACCEPTED. About us: Healthvision UK intends to grow significantly over the next few years, whilst at the same time continuing to deliver services of the highest quality which meet our clients' needs. Our 3 year vision is to be the most widely recognised provider of quality homecare in London and across the South East. We actively promote the wishes and choices of Service Users to ensure they receive a personalised service. Healthvision follows the 'outcomes' model of care, where specific goals and desired outcomes are planned with input from the Service User. About the role: The Out of Hours Care Coordinator provides essential office support outside of normal business hours, ensuring the general running of the service, in particular ensuring that rota management is maintained at the same level as during office hours. You will manage all issues that arise after hours. Key Responsibilities: Answering and dealing with phone enquiries from staff and clients. Rostering last minute cover for sickness or carer unavailability. Monitoring arrival and departure times for all carers. Identifying issues in the rotas and making necessary amendments to Carefree. Keeping accurate logs of any issues and communicating all serious issues to the morning staff. Performing various administration tasks assigned by the Office Manager or Coordinator Team Manager. Providing support, guidance, directions, and general information to assist carers. Notifying clients of any enforced changes. Liaising with the On Call Manager regarding important emergencies such as the death of a Service User or missed calls. Notifying the Social Services Duty Desk (Out of Hours) of any urgent issues .Updating client and carer details and filing information. Covering urgent shortfalls in carer assignment when required to maintain service delivery.Specific hours of operation will be confirmed and are subject to change. About You: It is essential that the Out of Hours Coordinator is able to work well under pressure, can effectively multi-task, and can maintain a positive and constructive approach at all times. You will need to be responsive and flexible to the changing needs of our Service Users. Key Requirements also include: Ability to maintain effective working relationships with carers, clients, and the Social Services Duty Desk. Commitment to ensuring practices are in accordance with Health and Safety Policy and the Homecare Induction Manual. Ensuring confidentiality of client information and compliance with Data Protection Act responsibilities. Ability to provide effective informal coaching for carers. Responsibility for developing a knowledge of domiciliary care standards. Dedication to striving for "best practice" and the continual monitoring of potential process improvements.Please click on the APPLY button to send your CV and Cover Letter for this role. Health Vision is an equal opportunity employer. Candidates with the experience or relevant job titles of: On Call Coordinator, Care Scheduler, Rota Administrator, Care Booking Administrator, Domiciliary Care Support, or Care Bookings may also be considered

2nd Line Support Engineer Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support. Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels. Key duties and responsibilities Encompass line manager responsibilities for a group of 2nd line support analysts based in the South region. The role holder will therefore be expected to manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained. Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Only escalating to senior members of the Service Desk and third parties when a thorough triage and recreation of the issue has been undertaken. This role acts as a gatekeeper to ensure only necessary escalations occur and encouraging an "always learning" approach to minimise unnecessary delays to ticket resolution. A proactive, not only reactive service that seeks to minimise the impact of technical issues by stopping them before they occur. Independently curious, evolving skills to respond to the ever-changing challenges associated with a rapidly changing IT offer. This means taking responsibility to understand the technology offer, how to support and ensuring the colleague experience is seamless. Thorough understanding of the elements of technology delivered across the organisation. Including (but not limited to) the preparation of endpoints, their life cycle support and subsequent decommissioning (agnostic of technology type). Incumbents of this role will be required to travel within the local geography to support specific issues and field-based colleagues. Critically the role holder will have empathy and patience, considering the user experience in every interaction. Carry out additional duties commensurate to the role. Substantive experience in a 1st and 2nd Line support. Proactive approach to minimising failure demand in service, learning from tickets and demonstrably reducing repeat issues.Technical Skill Set Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues or recreating to enable appropriate escalation. Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks. Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail. Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required. Possess initiative, excellent organisational and communication skills with the ability to work independently. Self-motivated and enthusiastic with a solution focused, positive 'can do, will do' attitude, putting the customer at the heart of every interaction. Always curious with a willingness to learn and adapt to new technologies and processes. Azure Windows/O365/Entra/Active Directory VMWare Networking Principles Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy

Our Business Selwood is the UK’s leading pump rental solutions company and part of the Workdry International Group, delivering reliable, tailored pumping solutions to the Water, Environmental and Construction sectors for over 70 years. Our success is built on the strength of our people. Across our nationwide network of branches, we work together with honesty, respect and teamwork—sharing ideas, supporting one another and always striving to improve. Safety is at the heart of everything we do, ensuring our people and the communities we work in get home safe every day, while our work helps protect vital resources for future generations. It’s an exciting time to join Selwood as we continue to grow. We’re committed to investing in our people—developing the skills, knowledge and career opportunities that help our teams succeed and build long-term careers with us. About the Role We are looking for a LGV Driver to join our team in London (Dartford). You will need to have your Class 2 licence and your HIAB/ALMI qualification. This role has ever changing priorities so the need to be adaptable and flexible is essential to being successful in this role. To enable you to complete all tasks, you will need a good level of fitness, so you are able to safely load and unload your vehicle, this is a requirement at both customer sites and Selwood branches. To carry out this role effectively good communication skills are essential, as you will need to communicate with the hire desk, other colleagues, and our customers to ensure the task at hand is completed to a high standard. As part of the role, you will be involved in a call out rota. Base salary of £46,351, with potential earning up to £67,094. Potential earnings include additional pay such as overtime, call-out payments and other applicable allowances and are to the best of our knowledge based on real world conditions. However, this may vary for individuals depending on the local availability of overtime and personal commitment to working additional hours. Our managers would be happy to explain how overtime and call-outs work during the interview process and address any questions you may have. If you are self-motivated, with a strong work ethic to get the job right first time, ensuring health and safety standards are adhered in everything you do, this is the job for you. Key Responsibilities • To have a full understanding of and be fully compliant with the digital Tachograph operation and drivers’ hours’ legislation., • Maintain an understanding of, and full compliance with the Working Time Directive for mobile workers. Observing all statutory break periods defined under the WTD for mobile workers, setting the tachograph to record all breaks. Driver’s hours rules must also be observed and take priority over WTD rules., • Ensure all loading and unloading activity is carried out in a safe and efficient manner. All loads are to be positioned and secured safely and correctly to avoid overloading any of the axles and to avoid any possibility of the load moving during transit. This could include manual handling of hoses., • Be aware of the dates for the scheduled 6-weekly safety inspection timetable and liaise with the Manager, and garage to help organise booking the vehicle in to have these inspections carried out., • Carry out daily maintenance and defect checks of the vehicle in accordance with the Daily Vehicle Defect Check Report and report any defects promptly to the Manager. Continually monitor the vehicle throughout the day for any signs of defects developing, e.g any warning lights illuminating on the dash etc. Qualifications & Experience • Full LGV driving licence (no more than 6 points), • HIAB/ALMI certificate is required for this role, • Demonstratable experience in similar industry, • Over 21 years of age (for insurance purposes)Carry out work in compliance with Department of Transport Regulations and The Highway Code, having regard for personal safety, the safety of the workforce and the general public. What We Can Do For You We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life. • Competitive salary, • Eligible for overtime pay (for additional hours and call outs), • 25 days holiday (plus length of service increases) + 8 Bank Holidays, • Holiday buying (up to an additional week), • Medical cash plan for yourself – reimburse health costs e.g. dentist or optician, access to 24hour online GP services, discounted gym memberships, • Pension scheme with contribution based on total earnings not just salary, • Life assurance protection at 3 x salary, • Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more), • Employee Assistance Programme (EAP) & access to Mental Health First Aiders, • Employee referral scheme (up to £1,000 per referral), • Support for development and training EDI Statement Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments

Account Manager – Manage and Grow Existing School Relationships If you are relationship-driven and enjoy developing long-term partnerships, this role focuses on managing and growing existing school accounts within education recruitment. You’ll ensure strong service levels and identify opportunities for growth. Key Responsibilities • Maintain and develop school partnerships • Identify growth opportunities within accounts • Attend meetings and represent the business • Work alongside consultants to deliver staffing solutions • Ensure high levels of service and retention What You Bring • Strong relationship-building skills • Organisation and commercial awareness • Confidence speaking with schools • Sales or recruitment experience helpful What Success Looks Like • High retention across school portfolio • Account growth and revenue stability • Strong school satisfaction and repeat business Package and Benefits • £28,000 to £30,000 basic plus uncapped commission • 32 days holiday plus your birthday off • Reduced working hours during school holidays, full pay • Great Place to Work certified culture • EAP, wellbeing support, incentives and regular events • Clear promotion routes and structured development • Office-based role About Supply Desk Supply Desk is a national education recruitment agency supporting schools across the UK since 2002. We’re Great Place to Work certified, we invest heavily in training and development, and we pride ourselves on doing recruitment properly, not aggressively. Our teams work closely with schools, helping them secure the right educators while building long-term, trusted relationships. We’re big enough to offer stability and progression, but small enough that your work genuinely matters and your ideas actually get used

JOB TITLE: Facilities Events Porter LOCATION: Full time office based, Ealing (W5 2HL) PAY RATE: £16.60 paye (per hour) START DATE: ASAP DURATION/Hours: 3-month initial contract/ 35 hours a week (Shift will be 07:00 - 14:30 / 12:00 - 19:30 Monday to Friday with the occasional weekend cover) Role purpose: To assist the EalingFM and Hospitality & Events teams to develop a commercial culture & customer-focused environment for all events and meetings at Perceval House, Ealing Town Hall, Greenford Hall and at any other LB Ealing venues as required. To provide porterage support to the team to deliver both internal and external events and meetings. Key accountabilities: To assist the events managers and FM service delivery with all aspects of event and meeting planning and execution by providing an efficient and timely portering service. To clean and set up meeting rooms and halls for events with furniture as instructed and required. Daily policing of meeting rooms, producing usage lists, ensuring sufficient supply of flip chart paper, and checking furniture layouts are correct and match occupancy levels. To set up IT audio visual and other equipment for meetings and events, demonstrate to hirers the correct way to use any equipment and ensure correct storage of equipment when not in use. To set up stalls as required in the booking system. This includes trestle tables and tablecloths for the Ground Floor of Perceval House. To ensure sufficient supply of A4 and A3 printing paper is available at printing areas at all times and advise the Business Support Officer on any alternatives in quantity as and when required. Ensure print areas are clear and free of clutter. To organise notice boards, removing old out of date notices and placing new notices as requested. To print and laminate notices as required. To ensure deliveries to the back door are organised safely and distributed efficiently. To ensure that all cleaning products are safely used at all times and are stored appropriately. To report any defects in fittings and fixtures and any damaged or missing equipment, promptly and properly to the Senior Events Manager or FM Help Desk and with impact on customers minimised Knowledge, skills & experience: Ability to work independently and take responsibility for actions as well as being a good team player. Ability to communicate to a good standard, both written and spoken, at all levels. Experience of manual handling. Have a basic knowledge of health and safety requirements relevant to events and building services operations. Basic computer knowledge to include ability to use events software to check room setups and ensuring all rooms are cleaned and setup as per description/ floor plan where required. Previous porterage experience. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser