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About the job We are recruiting for an experienced Bar Supervisor to be responsible for overseeing the American Bar team, offering training as well as support to resolve customer issues. They would ensure that procedures are followed to a high standard, guaranteeing customers enjoy an exceptional experience. About The Stafford London Situated just off Piccadilly, in the heart of historic St James’s, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence. The Stafford London is home to the renowned American Bar, a London institution and The Game Bird, 2 Rosette Restaurant which celebrates contemporary British cooking. Under the direction of celebrated Michelin-starred Chef Lisa Goodwin-Allen, The Game Bird is inspired by great seasonal British produce and the bustle of historic St James’s. Our Benefits includes: · Annual package of £41,445 per year (amount inclusive of basic salary and service charge) · Referral Scheme: £1000 for referring a Chef, (terms and conditions applies) · 28 days holiday with increase after 1st year of service, capped at 33 days · Private Healthcare · Life Insurance · A choice of rewards and lifestyle benefits · Employee recognition programme · Training and development opportunities · Interest free season ticket loan · 50% Food and Beverage discount in our venues · Last by not least, the opportunity to work and grow with a fantastic & supportive team! About the role, what will I be doing? Provide a welcoming and friendly atmosphere for customers, ensuring their needs and preferences are met. Address customer concerns, complaints, and feedback in a professional manner. Monitor guest satisfaction and take action to enhance the overall customer experience. Supervise and train bar staff Ensure the bar operates in compliance with relevant laws and regulations related to alcohol service. Enforce responsible alcohol service practices and age verification procedures. Maintain a clean and safe work environment, adhering to health and safety standards. Handle any issues or emergencies that arise in a composed and effective manner and escalate more complex issues to the Director of the American Bar. Monitor inventory levels for alcoholic and non-alcoholic beverages, as well as bar supplies. Ensure all beverages are prepared and served according to standards and recipes. Who are we looking for? Previous experience in a similar role in a high end hospitality setting Previous supervisory experience Highly organized, multitasking individual with a positive attitude & a team player Ability to manage varying needs and prioritizing to ensure the best business results Excellent communication and interpersonal skills An exceptional attention to detail Flexibility to work weekend and evening shifts When you work for us not only will you be working for one of London’s most historic five-star hotels but you will also be working for a company where the skills and knowledge you gain here will be recognized in the industry worldwide. If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first-class service skills then this may be the place for you. If that sounds like something you would enjoy doing and you are excited about our hotel and the team than we would love to get to know you! Please apply now, we are looking forward to receiving your application. The successful candidate must already have eligibility to work in the UK. Required skills: Fine Dining Experience, Fluent in English Up to £41445.00 per annum Department: Bar About you Language required: English. The company The Stafford is located in the very heart of London. Tucked amidst the quaint, historical district of St James, just off Piccadilly, it has a surprisingly discreet and peaceful setting with the city's hustle and bustle only a few steps away. Just outside the hotel, you will find Green Park and St. James's Park which serve as a quiet oasis during your time in the City. Buckingham Palace and Green Park underground station are located just a short stroll away. Whether you wish to indulge in the finest shopping that London has to offer or explore the many cultural attractions nearby including art galleries, theatres and the royal parks and palaces, The Stafford has the perfect location to make the most of your visit.
Company Description The Chesterfield Mayfair Hotel, part of The Red Carnation Hotel Collection, is located in London's prestigious Mayfair district. The hotel is known for its quintessentially British charm, classic elegance, and exceptional guest service. Situated near Bond Street, Piccadilly, and the Royal Parks, The Chesterfield offers themed afternoon teas, molecular cocktails, and gin tasting experiences, delighting guests with its culinary offerings and unique experiences. Role Description This is a full-time on-site role for a Bar Supervisor at The Chesterfield Mayfair Hotel. The Bar Supervisor will be responsible for overseeing the daily operations of the bar, managing the staff, ensuring customer satisfaction, maintaining quality standards, and creating a welcoming atmosphere for guests. This role involves leading a team, coordinating with other departments, and upholding the hotel's service excellence. Qualifications Supervisory Skills, Training, and Communication skills Experience in Food & Beverage operations Strong Customer Service orientation Knowledge of industry trends and best practices Ability to multitask and work under pressure Excellent organizational and leadership skills Previous experience in a similar role Hospitality or Culinary degree/certification is a plus We provide uniform. (Jackets and trousers) Uber after 00:30 40 Hours a week Trainings paid by the company. (i.e.: WSET Level 2, etc) (after 3 months in the company) Extra hours at contract rate Canteen with different options of food Locker rooms with shower. Extra activities with the company (Bowling, Picnics, Darts, Karaoke) Good family team. Opportunities to improve and develop.
Area Manager Sales (m/f/d) - Sales Office LondonAt Ruby your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby we keep breaking new ground. Hey Sunshine, du kannst Menschen mit deiner Leidenschaft und deinem Enthusiasmus begeistern und Netzwerken und Vertrieb sind ein Teil deiner DNA? Du findest, dass dein Arbeitsplatz ein Ort mit Charakter und Seele sein sollte, wo neue Ideen zum Leben erweckt werden? Dann bist du die fehlende Olive in unserem Martini, die fehlende Melodie in unserer Musik und der Herzschlag unseres Sales Office in London. Du möchtest ein paar Tage von zu Hause aus arbeiten? Keine Sorge, wir unterstützen auch hybride Arbeitsmodelle. Wir sind eine stark wachsende Hospitality-Gruppe mit bestehenden Hotels und Workspaces in den spannendsten Locations Europas und vielen weiteren Projekten im Bau. Wir gehen mit unserer Lean Luxury Philosophie neue Wege und schaffen so eine zeitgemäße und bezahlbare Form von Luxus. Join us and make it your own story. Bei uns wird dir garantiert nicht langweilig, denn du: Bist als Lead der Kopf hinter der Sales Strategie für mehrere Locations in UK, Schottland und Irland Entwickelst, trainierst und motivierst dein lokales Sales Team und bist Teil des Recruitings von neuen Sales Kolleg:innen in deiner Region Knüpfst und pflegst Beziehungen zu Kund:innen und Geschäftspartner:innen, um langfristige Loyalität sicherzustellen Bist ultimativer Ruby-Ambassador und sorgst für die Qualifizierung und Kategorisierung von (potenziellen) Kund:innen und Kooperationspartner:innen auf bestehenden und neuen Märkten Bereitest den Markteintritt für neue Ruby-Locations anhand von Marktanalysen und der strategischen Bekanntmachung innerhalb deines professionellen Netzwerks vor Analysierst und entwickelst die regionale Sales-Strategie und bringst das Sales Team vor Ort durch agiles Projektmanagement auf ein neues Level Verantwortest zugewiesene Märkte, Hotels und Team Member und gibst dem Market Share mit neuen Zielgruppen und Leads einen Push Verbreitest den Ruby-Spirit auf internationalen Messen und Sales-Trips und nimmst an Vertragsverhandlungen mit neuen Kund:innen teil Arbeitest eng mit den anderen Sales Teams in ganz Europa zusammen, um Cross-Selling Standortübergreifend voranzutreiben Wir haben schon auf dich gewartet, denn du: Bist ein Loveseller Department: Sales The company We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury. For us, luxury means uncomplicated comfort instead of formalities. Inspiring people instead of beautiful facades. Soul and character instead of glossy surfaces. For us, lean means not having to pay for anything you don't need or want. Simply leaving away the unimportant. In hotels, located in the heart of the city, we don't need a restaurant or room service. Instead, we want a casual bar that is open around the clock. We don't need huge rooms, since luxury is also possible in a small space. But we want that everything got its place and the most important things to work perfectly: Being connected, sleeping, freshening up. Diversity and being different is important to us, which is why we strive for a team where the most diverse bunch of people can find their place. With us, you should be yourself. Everyone brings their own rhythm and their own melody. This is how our unique groove comes to life. Did we mention, that we love music? As a team, we want to be the best at what we do. And we like to walk off the beaten path to do so. We enjoy what we do and don’t take ourselves too seriously. We prefer talking as equals with each other as well as with our guests, instead of hiding behind titles and formalities. We’re all united in our wish and goal: to give everyone – employees, guests and clients – the feeling of having arrived, where the real heart of the city beats. We’re not looking for a perfect CV, but rather a personality, which fits to our team. Sounds interesting? Apply now. Join us and make it your own story!
Location: United Kingdom (Based in Reading or London office with travel across the UK as required) Company Overview: We are a leading company in the renewable energy sector, specializing in the sales of innovative products. As we continue to expand, we are seeking a highly skilled and experienced Installation and Delivery Technician to join our team in the UK. The ideal candidate will possess hands-on experience with energy storage systems, inverters, and EV charger installations, as well as a strong understanding of the relevant installation processes, site surveys, and UK policies. ** Key Responsibilities**: - Oversee the delivery of projects involving the installation of energy storage battery, inverters, and EV chargers. - Ensure that all installation processes are compliant with UK regulations and industry standards. - Develop and implement standardized processes and procedures for installation, ensuring consistency and high quality across all projects. - Conduct site surveys to assess project feasibility and provide expert guidance during installations. - Supervise and provide guidance to third-party contractors, ensuring adherence to standards and timelines. - Lead and manage an internal delivery team, providing clear direction, support, and ensuring team performance. - Collaborate with other departments and external stakeholders to ensure smooth project delivery. - Ensure health and safety standards are followed on all sites. Requirements: - Must hold the installation electrician ECS gold card and BS 7671 18th Edition certificate. - Extensive hands-on experience with energy storage battery systems, inverters, and EV charger installations. - Proven experience in conducting site surveys and knowledge of UK policies and compliance requirements. - Strong ability to develop and implement standardized installation processes and workflows. - Experience managing teams and coordinating third-party contractors. - Excellent problem-solving and communication skills. - Willingness to travel across the UK as needed. ** What we offer:** - Competitive salary based on experience. - Opportunity to work with cutting-edge energy technologies. - Flexible working conditions with a mix of office and site-based work. Application Deadline : 30 November 2024 Join us in driving the future of renewable energy!
About the job Company Description Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Job Description We’re on the lookout for a Duty Manager to join our crew at Hyde London City. You will oversee the day-to-day running of all things Front Office, being the go-to person for the team in absence of senior management. Offering a naturally friendly, helpful and responsive level of service for our guests. What you’ll do… Lead and inspire the reception team to create a memorable, effortless Hyde experience for our guests, making sure they feel special and eager to come back for more. Manage and resolve any guest complaints, concerns, or emergencies that may arise during the shift. Hit the right notes for our business's success by ensuring we're rocking the perfect rates, keeping overbooking in tune, and working with the team to fill our stage with a buzzing crowd. Keep detailed records of who's staying with us, any incidents, and other important info. Know your stuff when it comes to health and safety rules. Be part of the hotel crisis and fire teams and know all the drill. Stay in the loop with other departments and staff to keep things running smoothly and guests happy. Qualifications What we’re looking for… Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat. You have experience in a similar role, or as a Supervisor looking for further development with a demonstrable track record of excelling in Front Office operations and procedures. If you’re familiar with Opera or a similar front desk operating system and understand GDS that would be a big advantage. You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required, on a 4 on 4 off shift pattern. Your humble and open to ideas. We leave our egos at the door and help get it done. You’re up for doing things differently and trying (almost) everything once. You want to be part of something bigger and have fun along the way. Additional Information What’s in it for you… Opportunity to take party in an amazing opening team, Hyde is doing it differently. 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Enjoy an experience stay at Hyde and a meal for two after your discovery period. Goes without saying, but we’ll feed you during your shift. Extra time off to volunteer with one of our partner charities Cycle to work scheme The chance to make your mark in a fast-growing Brand Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work Excellent discounts across the entire Ennismore family of brands. Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential. Department: Room Division Management The company Bohemian & Chic When Hyde Lounge opened in 2005, it transformed the Sunset Strip in Los Angeles, along with the concept of nightlife itself. Since then, the brand has expanded to include Hyde Hotels and Residences, Beach Clubs, and Mixology Lounges, inviting its followers to be the first to know, and introducing them to the latest and greatest in nightlife adventures. Every guest at Hyde Hotels is treated like a Hyde Lounge regular. Hyde fosters a sense of mystery – the exciting feeling that anything can happen.
We are looking for exceptional General Manager to join our family! The Role of a General Manager is simple… to create unforgettable customer experiences for our valued customers! Responsibilities: Management of the team to ensure that exceptional food, pizzas and drinks are made and served. Communicate with customers and build exceptional experiences for them. Managing a team / supervisory experience Ensure adherence to Health and Safety and other operational requirements. To achieve company targets such as sales, food costs, labour costs Ensure a high standard of customer service throughout each department to exceed customer expectations Follow all company policies and procedures Recruit and train new members of staff with the support of the rest of the management team bot front of house and back of house Continuously look for opportunities to drive sales and ‘think outside the box’ and keeping in touch with the local community to maximise sales opportunities We are looking for a team player who is: Experienced manager of people/busy restaurants Able to provide an exceptional customer experience through amazing food Enthusiastic with a ‘can do’ attitude Able to work well under pressure Smartly presented and professional in approach Positive with a can-do attitude Respectful to co-workers and customers Self-motivated to learn Punctual A good planner and organiser Great at communication Able to problem solve and has sound judgement Cinquecento Employee Benefits: Cinquecento 25% family dining discount Free pizza/meals for each full shift worked Paycare health wellbeing services - including My Pocket GP, Paycare Counselling and Helpline, Paycare Perks and Online Claiming Wage Stream financial wellbeing services - including Pay and Spend tracking, Flexible Pay, Automated Building and Financial Coaching Performance related bonuses (non-contractual) Tronc/Gratuities Pension scheme (subject to eligibility) Full training and certification on health and safety, food courses and wines Opportunity to learn about traditional Italian cuisine Career Development Full uniform provided Lockers provided
About the job Company Description We're looking for a Floor Manager to join our restaurant team in Chets at The Hoxton, Shepherd's Bush. The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London. Chet’s: A Thai-Americana spot combining the fragrant flavours and smoky textures of Thailand and the surrounding region with comforts from the classic American diner in the heart of Shepherd’s Bush. Job Description What you’ll do… Ensure the restaurant/bar area are H&S compliant for each shift Run the daily briefing for the restaurant/bar team Coordinating and running the reservations system Drafting Floor plan based on covers Supporting the Restaurant AGM with Food & Beverage stock; ordering, stock counts Support the Restaurant AGM on training of wine, food and beverage menus Cash handling and daily reporting of revenues as per hotel SOP’s Responsible for the service on the floor and bar Responsible for the safe opening and closing of the restaurant Working with the culinary team on menus, service and product availability Qualifications What we’re looking for… A natural at leading and managing others, you lead by example and create an environment where your team can be their best self Individuals. You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience You’re not precious. We leave our egos at the door and help get stuff done You’re up for doing things differently and trying (almost) everything once You want to be part of a team that works hard, supports each other and has fun along the way Additional Information What’s in it for you… Competitive salary + participation in the TRONC scheme 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but we’ll feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Department: Housekeeping The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
We are seeking a dedicated and experienced Retail Supervisor to oversee our products department. The successful candidate will play a vital role in leading and supporting our sales team, ensuring that we meet productivity targets and provide exceptional customer service. This role involves coordinating with various teams to maintain optimal stock levels, identify new market opportunities, and build relationships with key clients. The role includes: - Directly supervises and coordinates the activities of sales and related workers - Establishes and monitors work schedules to meet sales and productivity targets - Liaises with managers and other departments to resolve operational problems - Address staff concerns and mediate issues between team members and customers. - Resolve any customer complaints or issues regarding product quality, delivery timelines, or pricing. - Oversee the stock levels of products, ensuring accurate records of all inventories. - Coordinate with teams to avoid overstocking or stockouts. - Identify potential new markets for grains products and develop relationships with key clients in those markets. - Participate in industry events, trade shows, and networking opportunities to expand business connections
About the job Company Description We are looking for an experienced General Manager to join our team at The Hoxton in Southwark. In your role you will be responsible for leading and supporting the team on the day-to-day management of a successful operation. And as the GM you will represent The Hoxton brand by delivering the unique ‘Hox Experience’ to our guests and team overseeing the Restaurant & Bars and Rooms side of things. The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub’s very own licensed bookie! We have 192 bedrooms, 2 restaurants- Albie our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera & our signature restaurant Seabird our rooftop restaurant on the 14th floor, our meeting space The Apartment and last but not least, Working From_, our coworking space. What's in it for you... Become part of a team that’s very passionate about creating great hospitality experiences. A competitive package inclusive of discretionary incentive and plenty of opportunity for development. 25 days holiday (plus bank holidays), pension, family cover private medical and life insurance. Food on us during your shift. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. Time off to volunteer with one of our partner charities. The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Excellent discounts across The Hoxton and the global Ennismore family. What you’ll do… Lead your hotel management team in the successful operation of The Hoxton, Southwark and Working From_. Impact all areas of the business, from the big picture to the small details. Take full responsibility for the commercial performance of the hotel. Make sure our brand standards are properly brought to life in how we ground the brand in the local market & neighbourhood. Lead by example in creating a brilliant experience for our guests that exceeds their expectations and builds a great reputation for The Hoxton, Southwark & Working From_. Make our own people a real focus, creating an environment where they feel supported, have opportunities to grow, and enjoy what they do! Play a key role in managing the relationship with the central teams and owners. And everything else in-between… What we’re looking for… An experienced, commercially savvy operator; having previously worked in a lifestyle or high-end contemporary hotel would be an advantage You’re as comfortable with the strategic as with the day-to-day detail and can easily connect the two. A natural at leading and managing others, you lead by example and create an environment where your team can be their best self. Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. Department: Management The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
We are seeking an experienced and dynamic Wholesale Manager to lead our wholesale operations. The ideal candidate will possess strong leadership skills and a proven track record in sales management. This role involves overseeing the wholesale team, developing strategies to enhance sales performance, and ensuring the efficient management of inventory and customer relationships. The Wholesale Manager will play a crucial role in driving growth and profitability while maintaining high standards of service. Duties Lead and supervise the wholesale team, providing guidance and support to achieve sales targets. Develop and implement effective sales strategies to maximise revenue from wholesale channels. Manage relationships with key clients, ensuring their needs are met and fostering long-term partnerships. Oversee inventory management, ensuring optimal stock levels are maintained to meet demand. Conduct market research to identify new business opportunities and trends within the wholesale sector. Collaborate with other departments, including marketing and logistics, to ensure seamless operations. Provide training and development opportunities for team members to enhance their skills in sales and customer service. Prepare regular reports on sales performance, market conditions, and competitive analysis for senior management. Requirements Proven leadership experience in a wholesale or retail management role. Strong organisational skills with the ability to manage multiple tasks effectively. Demonstrated ability to sell products and manage sales processes successfully. Experience in sales management, with a focus on achieving targets and driving growth. Bilingual proficiency is an advantage, enabling effective communication with diverse clientele. Excellent team management skills, fostering a collaborative environment among staff. Strong administrative abilities, including proficiency in relevant software applications for reporting and analysis. If you are a motivated individual with a passion for wholesale operations and a desire to lead a successful team, we encourage you to apply for this exciting opportunity. Job Type: Full-time Pay: £30,960.00-£38,700.00 per year Benefits: Company pension Employee discount Store discount Work Location: In person Reference ID: Wholesale Manager/BTL
We are looking for an experienced Operations Manager to join out team to formulate strategies, improve performance, procure material and resources and secure compliance. You should be ready to cultivate and maintain relationships with clients and other business suppliers, find ways to increase quality of customer service and implement best practices across all levels. You'll have a sharp business mind and proven success in managing multiple departments for maximum productivity. This person will be highly skilled in human resources, finance, and IT management, and be able to develop and maintain an environment of trust, diversity, and inclusion within the operations.
Maresco is a Spanish restaurant with a strong focus on high quality Scottish seafood, opening in Berwick Street, Soho. We are passionate about high standards who appreciate commitment to ethical sourcing and quality in all areas of food and wine. This is a very hands-on role that requires a candidate with extraordinary customer service, motivation and enthusiasm. If you have the work ethic, drive and commitment to be part of a successful team, we would love to hear from you. A Supervisor supports a General Manager by taking care of day-to-day activities. Their duties include hiring and training new team members, overseeing staff, and providing leadership. The main function of an Supervisor is to oversee staff, ensure that business operations run smoothly and handle escalated customer queries and grievances. In addition, takes over the duties and responsibilities of the General Manager in the event of their absence. Their typical day-to-day duties include: Evaluating employee performance and providing training and guidance as needed Managing various department-specific initiatives and ensuring that these are completed within the scope, time and budget Filling in for absent employees and assisting teams as needed to successfully complete projects Ensuring that employees follow company policies, as well as health and safety regulations Ensuring a high and consistent standard of customer service Initiating and driving marketing efforts and informing clients and employees about promotions Applying knowledge of emerging and consistent trends to inform purchase and inventory decisions and solutions
Job Summary: As the Floor Manager, you will have full responsibility for overseeing the customer Journey of the venue during your shift, ensuring the efficient delivery of services to all guests. Key Competencies: • Guest-First Mindset: Demonstrate a commitment to excellent customer service, always prioritising the guest experience and anticipating their needs. • Adaptability and Quick Problem-Solving: Respond quickly and effectively to any issues that arise, adapting to changes and challenges to maintain smooth operations. • Team Leadership and Development: Lead by example, motivating and developing staff to ensure high performance and a positive work environment. • Attention to Detail and Quality: Maintain high standards of cleanliness, organisation, and service quality throughout the site. • Strong Communication and Interpersonal Skills: Communicate clearly and effectively with staff, management, and customers to ensure seamless operations and positive relationships. • Ability to Thrive in a Fast-Paced, High-Pressure Environment: Remain calm, efficient, and professional in a dynamic, high-energy work setting. Key Responsibilities: • Conduct a detailed venue tour at the start of each shift to confirm that all facilities and services are fully operational. • Pay close attention to the following areas to maintain site efficiency: o Cleanliness and tidiness in all public spaces. o Safety and hygiene across all areas of the site. o Adequate staffing levels in all departments. o Clear access in appropriate areas. • Resolve faults personally, where possible, to minimize customer disruption, rather than delegating to others. • Develop a thorough understanding of the roles and responsibilities of other departments, stepping in to assist as needed in the absence of staff members. • Lead by example in the Host role, ensuring that the team delivers an exceptional customer experience. • Collect customer feedback to continuously improve food and beverage (F&B) service, liaising with restaurant managers where appropriate. • Be aware of and prepare for all scheduled events at the venues and take necessary actions for future events. • Ensure all signage and customer messages are clearly displayed. • Assist the duty manager, collaborate with other team members, and undertake additional tasks as required by senior management
Spring Restaurant, located in the elegant Somerset House, is seeking an experienced Assistant Manager. If you have a background in high-quality restaurant operations and a passion for exceptional service, we want you to be part of our team! Why Spring? At Spring, we pride ourselves on creating delightful dining experiences where seasonal produce and heartfelt cooking meet exceptional service. Our ethos centres around nurturing relationships—both with our guests and within our team. You’ll join a dedicated group committed to making every dining moment memorable. What You'll Do: - Lead with Inspiration: Direct and motivate our front-of-house team to create a welcoming atmosphere, where every guest feels valued. - Communicate Effectively: Collaborate with other department managers to ensure smooth, efficient operations and an exceptional dining experience. - Cultivate Relationships: Build strong connections with our guests, promoting loyalty and a sense of community. - Deliver Excellence: Ensure our service standards are met, and our team is well-informed about our menu and ethos. Key Responsibilities: - Provide guidance, support, and feedback to team members, creating a culture of openness and trust. - Collaborate with the Head Chef to ensure menu items are accurately represented and allergens are communicated effectively. - Oversee daily operations, including shift briefings, staff training, and performance coaching. The Package – Assistant Manager – £38K+ - Competitive Pay: Combining house pay and service charge plus tronc scheme bonus. - Uniform Allowance: Receive support for your uniform costs. - Flexible Rota: Work-life balance with a flexible schedule (Sundays and Mondays typically off). - Staff Meals: Delicious meals provided during service. - Career Development: Paid training, WSET courses and opportunities to learn from suppliers. - Generous Leave:28 days of holiday for full-time roles. - Celebration Bonus: A £100 voucher for your birthday! - Comfort and Convenience: Fully equipped staff facilities, individual lockers, and a staff discount scheme at Spring and Somerset House. - Employee Perks: Access to Perkbox for additional benefits. If you’re ready to take the next step in your hospitality career and share our passion for great food and exceptional service, we want to hear from you! Please send your CV and a brief cover letter highlighting your experience and why you’d be a great fit for Spring!
We are looking for Front Office Supervisor Front Office Supervisors who maintain a professional working environment in Front Office departments and fulfill a variety of job functions, such as training employees and assigning tasks, solving problems, implementing procedures, providing customer service, and reporting to company managers. Opera Cloud knowledge and previous experience leading reception team in a hotel is essential.
Kornerbloc UK Limited of 17c New Road, Seven Kings, Ilford, England, IG3 8AS Kornerbloc UK Limited is a growing company in the UK. We primarily handle procurement on behalf of various companies. Please note we are authorised by the Home Office to sponsor this job. Job Title: Business Support Manager – Full-time (37.5 hours per week) Job Description: As a Business Support Manager, you will be expected to do the following: · Managing office administration tasks, such as planning and scheduling meetings, organizing travel arrangements, and handling correspondence; · Advise on the handling of all correspondence and enquiries relating to accounts, sales, statistical and vacancy records; · Assisting sales agents with preparing quotations, proposals, and presentations. · Managing sales inquiries, responding to client requests, and providing product information. · Tracking sales performance, generating reports, and analyzing sales data. · Managing and processing orders, ensuring timely delivery of goods. · Liaising with suppliers to negotiate pricing, manage inventory, and resolve any issues. · Maintaining accurate records of sales transactions, customer interactions, and supplier information · Contributing to the development and implementation of company policies and procedures Skills required: • Proven experience in a sales support or administrative role, preferably within a sales agent company or similar environment. • Strong organizational and time management skills with the ability to prioritize tasks effectively. • Excellent communication and interpersonal skills, both written and verbal. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software. • Strong attention to detail and accuracy. • Ability to work independently and as part of a team. • Knowledge of sales processes and techniques. • English language proficiency; Department: Management Location: 17c New Road, Seven Kings, Ilford, England, IG3 8AS Salary: £38,000 to £40,000 per annum Kind regards Kornerbloc UK Limited
**Overview** We are seeking a creative passionate Social Media (Marketing) Manager to join our enthusiastic, vibrant team redefining the dining experience and bringing a fresh energy to the culinary world! The ideal candidate will have a passion for social media, a deep understanding of various platforms, and the ability to create engaging content that resonates with our target audience. The Social Media Manager will be responsible for developing and implementing our social media strategy to increase our online presence and improve our marketing and sales efforts. ** Your goal: to grow our channels, increase engagement, and drive meaningful leads—ultimately contributing to revenue growth, all while working closely with all areas of the business.** **Key Responsibilities** ** Social Media Strategy** · Develop, implement, and manage our social media strategy. · Measure the success of each social media campaign. · Stay up to date with the latest social media best practices and technologies. Content Creation · Create, curate, and manage published content (images, video, written, and audio). · Develop editorial calendars and content schedules. · Write and edit compelling and engaging social media posts. Community Management · Communicate with followers and respond to queries in a timely manner. · Monitor and report on feedback and online reviews. · Organize and manage events to boost brand awareness. Collaboration · Coordinate with marketing, PR, and communications teams. · Collaborate with other departments to manage reputation, identify key players, and coordinate actions. ** Qualifications** · Bachelor's degree in Marketing, Communications, or a related field (preferred but not essential) · Proven experience as a Social Media Manager or similar role. · Understanding of SEO and web traffic metrics. · Critical thinker and problem-solving skills. · Team player. · Great interpersonal, presentation, and communication skills. Skills ** ** ** ** Technical Skills · Proficiency in social media platforms and their respective participants (Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+, etc.). · Knowledge of social media analytics tools. · Familiarity with web design and publishing. Creative Skills · Ability to create and share engaging content. · Strong visual storytelling skills. · Innovative and creative mindset. ** ** Analytical Skills · Ability to analyse social media metrics. · Capability to interpret data and translate it into actionable insights. Personal Attributes · Passion for social media and digital marketing. · A keen eye for detail. · Strong communication and interpersonal skills. · Ability to work under pressure and meet tight deadlines. · Adaptability and willingness to learn new skills. Why Join Us? · Opportunity to be part of a dynamic and growing team. · Work in a collaborative and supportive environment. · Full creative control over content and ideas. · Chance to make a significant impact on our brand and online presence. · Salary £35k - £45k We look forward to receiving your application and exploring the possibility of having you join our team. If you are passionate about social media and eager to drive our brand forward, we would love to hear from you. **Don’t have all the relevant qualifications & experience? Research shows men are more likely to apply for a job if they meet 60% of the qualifications whereas women are more likely to apply where they meet 100% of the criteria. If you believe you have the relevant skill set and more importantly cap
Waiter / Waitress - FOWL Restaurant Schedule - Full-time Salary - £14 per hour About us - A beak-to-feet chicken restaurant brought to you by the Fallow team, in collaboration with an epic line-up of foodie icons. Join us in celebrating the nation’s favourite bird through our beak-to-feet menu concept. Focusing on long-life and pasture-raised chicken from the Ethical Butcher and Rare Breed Meats, we have regularly changed menu collaborations to maintain a dynamic and exciting menu. We are currently recruiting a Waiter / Waitress to join the Fowl team. If you are a dedicated, enthusiastic, and hard-working professional, you will thrive in our unpretentious and dynamic team. We aim to deliver exceptional food and service to our customers, and we are committed to sustainability. What we are looking for in an Waiter / Waitress at FOWL: - Personality - Someone who works hard and it's nice to people. - Support the management of the day-to-day operation - Hand-on - Likes to get stuck in. - Previous Waiter/Waitress experience working in a fast-paced operation - Lead and mentor a diverse team, nurturing a vibrant and fun work culture - Enhance the guest experience, including addressing and resolving guest concerns promptly - The ability to cultivate positive and professional working relations with all department - To promote a sense of collaboration, support, and professionalism - The desire to strive of excellence and inspire others - To have a positive impact, accepting personal responsibility - To be motivated and committed, approaching all tasks with enthusiasm - Excellent verbal communication and team working skills - Be able to work flexible schedules, weekends, and bank holidays Benefits - Competitive pay rates. - Continuous training, coaching and mentoring. - Wellbeing programme that includes team days out and mental health first aiders. - Career progression with plenty of opportunities to move into a new role. - 50% off food and a round of drinks on us when you dine across the group plus Friends and Family discounts. - No structured uniform, celebrate your individuality. - Free welcome lunch for you and a guest. - Family meal during your shift. - Bonus scheme and employee referral scheme for eligible team members.
Travelodge Farringdon 10-42 King’s Cross Road WC1X 9QE please read description and not ask what the address is. As a Housekeeping/cleaning team member, your job will be to clean bedrooms, bathrooms and public areas to gold standards following our cleaning process. It is possible that you will be required to support different departments with a variety of different tasks. Cleaning rooms can be physically demanding, but you will receive training to do your role and you’ll be surrounded by a supportive team. We’re looking for someone to work in a fast paced environment with great attention to detail. We have regular rewards and recognition activities such as ‘FAB Fridays’ and ‘Housekeeping Heros’. Typical hours range from between 9/10am starts and 2/4pm finish, giving you the ability to work around family life. At Travelodge we are passionate about supporting your development. You will have the opportunity As a Housekeeping/cleaning team member, your job will be to clean bedrooms, bathrooms and public areas to gold standards following our cleaning process. It is possible that you will be required to support different departments with a variety of different tasks. Cleaning rooms can be physically demanding, but you will receive training to do your role and you’ll be surrounded by a supportive team. We’re looking for someone to work in a fast paced environment with great attention to detail. We have regular rewards and recognition activities such as ‘FAB Fridays’ and ‘Housekeeping Heros’. Typical hours range from between 9/10am starts and 2/4pm finish, giving you the ability to work around family life. At Travelodge we are passionate about supporting your development. You will have the opportunity to apply to our management training program called Aspire. Many of our current Hotel Managers, and even District Managers, started their careers at Travelodge as team members. We value your attitude and character as much as experience. The behaviours that are most important to us are Care About People, Attention to Detail and Drive for Results. We respect the contribution made.
Linen Porter The Megaro Collection Kings Cross The Megaro Collection encompasses two food and beverage outlets, three unique hotels, and an events space located in Argle Square, Kings Cross. Our company is dedicated to delivering exceptional service to our guests and takes pride in being an ambassador for the local area. We are looking for a Linen Porter to join our team, someone that will be fully independent in ensuring the highest standard of cleanliness and organisation. The Linen Porter is responsible for stock counting and distributing linen correctly on each floor of the property, guarantee a smooth running of the housekeeping department throughout the day. Additionally, the role will involve accepting delivery of clean linen from supplier, arranging linen for pick up always maintaining a calm demeanour and working in respect of health and safety regulation. The linen porter will also be called upon cleaning duties, when necessary, assisting the rest of team in cleaning rooms or public areas as well as managing all guests requests with a positive and pro-active attitude. The candidate will be methodical and conscientious with an eye for detail, ensuring the highest level of organisation. Key Responsibilities Include: · Adhere to the Health & Safety policies and demonstrate duty of care procedures to all areas within your department. · Receive and store deliveries. · Stock linen cupboards. · Report maintenance issues. · Complete the relevant daily, weekly and monthly tasks as directed. · Maintain high standards of personal presentation and hygiene in line with the company dress code. · Ensure that personal KPIs are achieved. · Maintain high standards of personal presentation and hygiene in line with the company code. Knowledge, Skills, Experience & Qualifications: · Minimum of 1 year of working within the housekeeping department (not a must to be considered). · Reliable and dependable in performing duties. · The ability to communicate in English effectively and persuasively at all levels. · A good team ethos is important, along with the ability to support team members and colleagues. · The ability to use chemicals efficiently and appropriately. If you are looking for a vibrant workplace, no need to look any further. Apply today and begin a new adventure with us.
About the job JOIN OUR FAMILY At the Crown Hotel we believe our people are our biggest assets and understand the value in putting them first. Our team describe working at the Crown as: feel valued, opportunities to progress, flexible,structured, approachable. always varied and supported A DAY IN THE LIFE OF A FOOD & BEVERAGE TEAM MEMBER AT THE CROWN HOTEL What you'll be doing... Reporting to the Food & Beverage Manager this role will involve serving Food & Beverage in one of our many outlets. It may involve breakfast and dinner in Churchill's Restaurant, at an event such as a wedding reception, serving afternoon tea's or a shift in our brasserie. We have full an part time positions available. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in this role you will need the following qualities and skills: excellant communication skills, - be able to pay close attention to detail and possess some customer service experience WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . £9.44 - £11.44 per hour Department: F&B service About you F&B Team member - various roles available across restaurant, bar and café Language required: English. The company RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.
Senior Sous Chef Fine Dining Restaurant, New Opening Wednesday to Saturday Kings Cross The Megaro Collection is welcoming its newest addition, Voyage with Adam Simmonds. Our Scandinavian Fine Dining restaurant located in the heart of Kings Cross will open its doors in January 2025, extending an invitation to all patrons to explore the culinary prowess of our Chef Patron Adam Simmonds. We are seeking an experienced and enthusiastic team to join us on this new journey to excite and captivate with adventurous flavours and exceptional hospitality. With the desire to set our guests on a journey of culinary excellence inspired by the land, sea, and atmosphere, Voyage with Adam Simmonds embarks on a mission to provide light, airy and minimalistic plates with an ambiance that mirrors and enhances these sentiments. We aim to provide an open and welcoming environment for all guests to experience fresh and modern dishes. Recognised as one of the nation's top chefs, double Michelin star Chef Simmonds will create and adorn his plates with shapes and formations inspired by architecture, art, and nature. Imploring the skills acquired working under Raymond Blanc at Le Manoir aux Quat’Saisons as well as techniques developed at his first Michelin Star restaurant Ynshir Hall, Simmonds aims to honour traditional techniques and embrace avant-garde approaches to the culinary field at Voyage, where meticulous attention to detail is necessary to inspire. We are looking for an experienced Senior Sous Chef with a Michelin Pedigree and a minimum 5 years in high-end establishments to join Chef Adam Simmonds on this new adventure. The ideal Senior Sous Chef will: - Have minimum 1 year experience in a Michelin Star kitchen or 4AA - Be genuinely passionate about the hospitality industry - Have a real interest in food development and in exploring different culinary techniques - Have a stable career background - Flexible with working schedule and tasks, supporting Chef Patron as business requires - Experienced in managing Health and Food Safety due diligence - Be well organised and will possess a hardworking attitude - Be a hardworking individual with a ‘can do’ attitude - Have a good command of the English language - Be happy to work in an open space kitchen and guest facing The Senior Sous Chef will: - Ensure the consistent smooth running of the back of house department - Follow and support Chef Patron during the development of menus - Maintaining a high level of food quality and production - Ensure effective control of stock purchasing, receipt, storage, preparation, and service with regard to quality, quantity, and safety - Ensure that the food operations are controlled in a manner that reaches the desired cost of sales and maximising potential and optimising resources - Ensuring the security of all foods, chemicals, and equipment by maintaining procedures laid down by the Health and Safety Policy, using Food Alert (previous experience with the system preferable but not a must) - Organise orders and complete staff rotas - Ensure all Training & Development is completed together with health & safety regulations - Work closely with Chef Patron to guarantee the vision is consistently met - Follow company grooming standards and will always maintain an immaculate presentation If you are looking for a new environment where innovation and creativity are the primary goal, then join us on our new culinary journey at Voyage with Adam Simmonds.
We are looking to hire an experienced restaurant manager to ensure our restaurant operates efficiently and profitably while maintaining its good reputation and ethos. This appointment is for a manager to take responsibility for the restaurant's business performance, quality standards, and health and safety, as well as staff and customer satisfaction. Combining strategic planning and day-to-day management activities, the role is both business-like and creative, particularly in terms of marketing and business development. As a restaurant manager, you'll need to: • take responsibility for the business performance of the restaurant • analyse and plan restaurant sales levels and profitability • organise marketing activities, such as promotional events and discount schemes • prepare reports at the end of the shift/week, including staff control, food control and sales • create and execute plans for department sales, profit and staff developmentset budgets or agree them with senior management • plan and coordinate menus, working closely with the head chef • coordinate the operation of the restaurant ensuring that kitchen, bar and waiting staff are working as a team • recruit, train, manage and motivate staff • respond to customer queries and complaints • meet and greet customers, organise table reservations and offer advice about menu and wine choices • maintain high standards of quality control, hygiene, and health and safety • check stock levels, order supplies and prepare cash drawers and petty cash • comply with licensing laws and other legal requirements.
JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT HAMPTON BY HILTON LONDON DOCKLANDS What you'll be doing... Reporting to the Guest Srevice Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Hampton by Hilton London Docklands.You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food & Beverage Assistant - no shift is the same! Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service! WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Guest Service Assistant you will need the following qualities and skills. Outstanding communication skills Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up! A can-do attitude Computer literate with a professional telephone voice WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year 50% off Food & Drinks To learn more about our full benefits package, to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . #LifeatRBH About you Reception Guest Service Assistant Language required: English. The company RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.