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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA’s to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we’re looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Lead About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA’s to deliver in line with business needs. You will manage a team of process managers and be responsible for mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place – and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business to manage change and improve some key business processes. What you’ll do Process Management: Manage and evolve the operational Quality Assurance framework to support in the delivery of great outcomes for our customers and business Set up for new lines of work, designing scorecards, monitoring guidance and job aids, working closely with partners across the business Ensure that process documentation is relevant and kept up to date, and lead process reviews with 2nd and 3rd line functions Own the development of the control suite to ensure that our key risks are appropriately managed, and documented actions are taken when appropriate Constantly develop your personal tool-kit of process improvement techniques, and actively sharing learnings across the team Consider new technologies and tools such as AI and automation to redefine the way we QA and set up for the long term Support projects by partnering with technology and suppliers to ensure processes are efficient and focus on key business objectives Stakeholder management: Understand your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Design effective reporting catering for a wide stakeholder audience People Leadership: Leading a team of QA process managers, responsible for performing and validating quality checks as well as setting QA’s up for success through effective change management and training. Create an inclusive, high-performance culture, setting clear goals and expectations that align with the strategic objectives Create a customer-centric culture within the team with a balanced focus on customer outcomes as well as compliance and process adherence Drive performance management activities including quality reviews, productivity analysis, and timely interventions for underperformance. Support the recruitment, onboarding and training of new associates, ensuring capabilities are built early and reinforced through ongoing learning Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Strategic Alignment: Support and drive the delivery of Department wide initiatives, goals and priorities, contributing to the overall success of Quality Assurance for the business What we’re looking for Strong in-built analytical mindset which enables you to quickly spot trends and opportunities in raw data Great attention to detail to understand systems and technology, as well as operational processes Preferable: Experience of using LEAN or Six Sigma methodology Knowledge of conduct risk and compliance requirements Ability to work cross-functionally with lots of stakeholders to input into key decisions and deliver tangible business results A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus Ability to cope with issues and process breakdowns outside of your control and work with key stakeholders to remediate these A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

The Ark (95988), United Kingdom, London, Network Compliance Senior Manager About this role The Network Compliance Senior Manager will perform a key risk management role in the second line of defence for Capital One’s network and merchant businesses to help implement the framework for the network compliance program. The Network Compliance Senior Manager is a critical member of the team responsible for delivering effective challenge and compliance advice for business processes worldwide, as well as serving as a subject matter expert to ensure the development of the network compliance program at Capital One aligns with the company’s broader enterprise risk management framework. Senior Managers in Network Compliance at Capital One are highly motivated Risk Management professionals with excellent organizational, leadership and communication skills. They have a high level of exposure to business leaders and the opportunity to work with executives to create and implement innovative solutions to identify and mitigate potential risks to the company. What you'll do: Utilizing subject matter expertise, provide advice and effective challenge on the compliance risks impacting the network and merchant businesses through both formal and informal engagements Develop expert-level understanding of network and merchant business processes Analyse business processes and determine applicability of laws and regulations based on Capital One’s global legal inventory Proactively identify trends in business data and demonstrate appreciation of network payments compliance risks, including emerging external risks Maintain subject matter expertise in the broader payments industry and applicable laws, rules and regulations Collaborate with first and second line functions to analyse the existing risk management program framework and applicability to the network and merchant services business; educate and influence risk management colleagues and senior leaders with respect to nuanced or specialized considerations, as necessary Ensure ongoing application of compliance requirements to business expansions and new products, including as the network and merchant businesses engage with new downstream entities, evaluate new opportunities for card acceptance, or develop new products Develop strong relationships with Business Risk, Legal, and Audit peers to support the ongoing network compliance integration What we're looking for: Strong organizational skills, clear results orientation, and focus on achieving both short and long term goals Successful track record of thriving in both a highly regulated industry and a fast paced, entrepreneurial, and dynamic environment Collaborative, solution-oriented mindset with solid teamwork skills; ability to build and leverage the capabilities of a high-performing team Highly developed interpersonal, presentation, and communications skills (written and oral) coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills Ability to balance operating independently with appropriate escalation and interaction with senior leadership Ability to thrive as a team player and interact with associates across functions, departments, and job levels, both inside and outside the Compliance Department; Understanding of key regulatory requirements and three lines of defence risk management framework What we're looking for Bachelor's Degree or relevant experience A compliance specific skillset/knowledge Significant experience in legal, compliance, or risk management OR relevant regulatory experience in consumer financial services or payments industry An advanced degree, including Doctorate or Master’s degree is desirable We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position and can be based in either our Nottingham or London offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. The number of days you spend in the office will usually be led by the type of work you’re doing, and the hybrid working patterns of the people you partner most closely with. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place – and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you’ll be doing Process Managers have the opportunity to: Participate in Capital One’s process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we’re looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Job Title: Intercom Technical Lead Overview: MRTC (Midlands Radio Telephone Centre) specialises in high-quality, customised radio and intercom communication solutions for the motorsport and event industries. With over 40 years of experience, the company works with numerous international race series, including Formula 1, Formula E, Le Mans, WEC, and MotoGP. Known for its bespoke communication systems, MRTC combines Kenwood, Motorola, and Clear-Com technology with in-house expertise to meet the specific needs of teams and organisers worldwide. Job Description: The Intercom Technical Lead plays a crucial role in MRTC’s customer-facing operations, providing exceptional on-site technical support to global motorsport and event-based customers in both individual and team environments. The role requires extensive subject-matter expertise in a variety of communication systems, ensuring that MRTC’s wide range of equipment performs flawlessly under demanding conditions. In addition to assisting with trackside support, the Intercom Technical Lead is responsible for system design, management and documentation, coordination with customers, users and staff, and ticket resolution support. By building customer relations and providing cutting-edge technical solutions, this role also ensures that MRTC remains at the forefront of the communications industry. Role Expectation: As part of MRTC’s Intercom Department, the Intercom Technical Lead is required to travel extensively to a range of motorsport venues. The role also demands adaptability, working out of hours (evenings and weekends) aligned with racing schedules, and performing in all weather conditions. The position involves interfacing directly with race drivers, racing teams, suppliers, and organisations under the intense pressure of competition, where technical support can make the difference between success and failure on track. Working as part of a wider support team, this physically active role requires stamina for long days on site, the ability to lift and move equipment, and the capacity to communicate effectively, even in high-pressure, high-noise environments. The fast-paced nature of motorsport means that applicants for this role must be able to troubleshoot quickly with limited resources, making critical decisions in real-time during practice, qualifying, and race sessions. Responsibilities: · Lead intercom-based trackside and remote technical support for high-profile customers in motorsport and events. · Liaise and manage high-level customer relationships, both pre- and post-event, offering technical solutions and encouraging business growth. · Build, test, and certify a wide variety of intercom systems before deployment. · Design and configure intercom systems, IT networks, and associated equipment live at event locations. · Troubleshoot and resolve communication equipment issues in real time. · Perform advanced-level training for customers and internal departments regarding proper use and logical troubleshooting of systems. · Manage intercom systems at a variety of events, utilising time prioritisation to support multiple customers and their communication requirements. Essential Skills: · Significant experience in technical support, preferably in motorsport, broadcast, AV, or military. · Extensive experience with Clear-Com, Riedel, RTS, or Green-GO intercom systems, including Logic, script-writing, and sub-level diagnostics. · Advanced knowledge and practical application of audio protocols, such as AES67, Dante, or MADI. · Excellent troubleshooting and problem-solving skills. · Ability to work under pressure in time-sensitive situations. · Exceptional time management and organisational skills. · Excellent customer service and interpersonal skills. · Professional outlook, positively influencing team members and customers, championing values, and driving standards. · Willingness to travel extensively to race events (both nationally and internationally, for approximately 120 days a year), in addition to working from the Intercom Department and providing remote support to live events. · Valid driver's licence with clean driving record. · Excellent verbal and written communication skills. · Advanced use of network and audio diagnostic equipment. · Excellent understanding of managed network switches (Cisco and Netgear AV Line), routing, VPN (OVPN), and other remote technologies. · Dante Level 3 certification. · Netgear AV Level 2 certification or equivalent. · Deployment of AES67/Dante Domain Manager in a temporary event environment. · Experience of other AoIP technologies, such as RAVENNA. Desired Skills: · Knowledge of race operations and procedures. · Experience managing small-to-medium-sized event delivery or remote support operations. · Thorough understanding of customer training, system design, and technical onboarding. · Experience contributing to department planning, recruitment, and commercial growth. Benefits: · Career progression and development opportunities. · Extensive travel opportunities. · Competitive pay, including bonuses. · Private healthcare. · Exposure to a technologically dynamic, fast-paced motorsport environment. Salary: · Available on request

Do you have experience working in a within a manufacturing environment? If so, this position could be perfect for you! Our client is a global, leading precision component manufacturer primarily operating in the Aerospace sector. They manufacture precision engineered parts for aerospace customers (mainly precision fabrication and machining) and are looking for a General Hand to join their growing team. The ideal candidate will have relevant experience supporting a facilities/maintenance department. Manufacturing Team Leader (Machine Shop) Permanent Up to £41,200 39 hours (Flexible Start & Finish Times) Mon-Fri: 07:00 and 08:00 (Start) Mon-Thurs: 16:00 and 17:00 (Finish), Friday: 12.00 (Finish) Derby Manufacturing Team Leader (Machine Shop) Job Description • Support the “internal customer” (Manufacturing Manager) by sharing agreed objectives on EHS, Quality, Cost and Delivery and participating in the Operational Control model., • Responsible for conducting the designated departmental walk the floor routine., • Participate in the Daily Operations meeting, taking ownership of problems assigned to the TL function for resolution. Participation also includes presenting daily production metrics, quality issues, reporting on departmental EHS and capacity planning., • Contribute to the delivery of the EHS Model, by leading in Job Safety Observations and providing technical/process solutions to EHS problems where appropriate., • Understand the process constraints and operating rules of the value stream covered in the TL role and lead problem-solving exercises to improve flow where relevant., • Support Manufacturing Manager through day-to-day supervision of Machine Shop Manufacturing Team Leader (Machine Shop) Essential Experience/Skills/Qualifications • Must have leadership/management experience, • Knowledge of SQCDP and confident communicator, • Demonstrates good teamwork, but should also be capable of working individually Manufacturing Team Leader (Machine Shop) Company Benefits • 28 days Annual Leave (inclusive of Bank Holidays), • Participation in the Employee Bonus Scheme, • Pension Scheme Eligibility If you feel you’re a good fit for this position, please click ‘apply’

Assistant Manager | Derby | Up to £35,000\n\nRAPIDLY EXPANDING and the MARKET LEADER in their retail sector! \nIf you thrive on pace, people, processes and passion, then drive your career forward with this rapidly growing retail business.\n\nOur client is a high-profile volume retail store, renowned for value-for-money and excellent customer service. Our client is very much on an upward trajectory, having undergone an impressive new store opening programme over the last few years. Our client is looking for future Store Managers.\n\nAs an Assistant Manager reporting to the Store Manager and responsible for a strong team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on financial KPIs, including wages, wastage and shrinkage will form a key element of the role, together with non-financials such as customer service/feedback, internal audit and standards and compliance.\n\nAssistant Manager Responsibilities; \n\nManaging the day to day running of a department\nActing as Duty Manager for the entire store in the absence of Store Management\nAssisting Store Management in achieving company KPI's\nEnsuring your team delivers exceptional customer service\nDelivering exemplary standards in store presentation, stock control, shrinkage and administration compliance\nComplying with all Health & Safety policies and legislation\nUse management information to make strategic business decisionsThe ideal Assistant Manager candidate;\n\nHave a proven track record in a fast paced retail environment. \nEnjoy being on the shop floor- No sitting in the office for you! \nBe able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills\nBe target driven and customer service orientated\nBe highly motivated and ambitious\nBe a self starter with a can do attitude \nPlease apply with your most up to date cv for the Assistant Manager role\n\nBH36079

PURPOSE OF THE POSTTo lead and manage the Management Information System (MIS) and the MIS team, ensuring the effective use of data and systems to support funding compliance, service planning, and quality assurance across the Employment, Skills and Learning Service. The post holder will:\n1. Drive the continuous improvement of MIS processes to ensure learner and service data is accurate, valid, reliable, and fit for audit and performance monitoring.\n2. Ensure full compliance with all Funding Body requirements, including those of the Department for Education (DfE), Department for Work and Pensions (DWP) and the East Midlands Combined County Authority (EMCCA).\n3. Provide clear and effective leadership in the development and delivery of MIS, planning and funding, in line with the Service’s standards and expectations.\n4. Oversee funding compliance through the use of PDSATs, Funding Occupancy Reports, and regular audits of participant data.\n5. Work collaboratively with the Head of Service, Senior Management team, and Curriculum teams to prepare for Self-Assessment, Ofsted inspection, and other quality assurance processes.\n6. Develop and maintain robust reporting within the MIS to provide accurate, timely, and insightful data that underpins effective contract performance management and supports continuous quality improvement across the Service.\n7. Monitor changes to funding regulations and Individualised Learner Record (ILR) requirements, ensuring that systems, processes, and staff practices are updated in a timely way to maintain compliance and maximise funding opportunities\n\nSUPERVISORY RESPONSIBILITES\nTo Whom: \nPrincipal Finance, Funding and Operations Manager \nFor Whom: \nMIS Data Analysts\n\nMAIN RESPONSIBILITIES\nLeadership and Management:\n1. Lead and manage the MIS team, providing clear direction, effective performance management, and opportunities for individual and team development, in line with Council HR policies and procedures.\n2. Provide day-to-day leadership of MIS, planning, and funding functions, ensuring they meet the Service’s standards and expectations\n \nFunding Compliance & Data Assurance\n3. Oversee the operation of the MIS (using ProSolution) and associated systems to ensure the timely and accurate collection, collation, and validation of participant records.\n4. Compile and submit the Individualised Learner Record (ILR) to the DfE within published deadlines, ensuring accuracy and full compliance with funding rules.\n5. Monitor funding rules, ILR requirements, and related guidance, updating systems, processes, and staff practices accordingly.\n6. Support managers and staff to understand and comply with DfE and EMCCA funding rules through training, briefings, and dissemination of information.\n7. Undertake regular spot checks and audits of learner data in our MIS (ProSolution), using tools such as PDSATs and Funding Occupancy Reports, to ensure compliance and data integrity.\n \nData Reporting & Service Improvement\n8. Manage and develop MIS processes using SQL, ensuring data is efficiently captured, stored, and processed to support accurate reporting, funding compliance, and service performance analysis.\n9. Gather, analyse, and interpret learner and service data to inform planning, review, quality assurance, and performance management.\n10. Develop and maintain interactive data dashboards using tools such as Power BI, providing senior managers and curriculum leads with clear, accessible insights for performance monitoring, strategic planning, and continuous improvement.\n11. Provide the Senior Management Team (SMT) and curriculum managers with timely performance reports, including trend analysis, funding forecasts and recommendations to support decision-making and service improvement.\n12. Co-ordinate data collection and reporting to support the annual Self-Assessment Review (SAR) and Quality Improvement Planning (QIP) processes.\n13. Work collaboratively with the HR team to maintain the staff Single Central Record (SCR) and compile the annual Further Education (FE) Workforce Data Return, ensuring all information is accurate, complete, and submitted within statutory deadlines.\n14. You will use your extensive knowledge of data and funding compliance in an education, skills and employment setting to ensure that data is input, managed and interpreted correctly.\n15. Review and respond to incoming data requests, proactively seeking clarification to ensure expectations are clear, and provide data that is accurate, actionable, and aligned with stakeholder needs.\n16. You will work with a multidisciplinary service focused on delivering education and employability services for people with multiple barriers. The service reports outcomes to funders and for scrutiny. You will ensure that data is accurate and timely.\n17. You will find work arounds when systems go wrong and you will work at pace.\n18. Develop effective workarounds for system issues and perform tasks efficiently in a fast-paced environment.\n19. Monitor data to identify inputting inaccuracies, patterns, and irregularities, and propose appropriate recommendations for improvement or action.\n20. You will act as a superuser for various funding portals and our MI System, ensuring user accounts are secure, current, and managed in line with Data Protection regulations.\n21. You will have expert knowledge on the data required for Ofsted inspections (and any other audit or inspection), and will lead on providing accurate, timely reports during inspections.\n \nOperational Processes & Compliance\n22. Liaise with centres and other administrative staff to ensure that the enrolment of learners is compliant, effective and includes confirmation of eligibility and checking of the Learner Records Service for prior achievements\n23. Work collaboratively with Curriculum Managers ensuring course timetables and schedules are accurately managed in the MIS.\n \nAdditional Responsibilities\n24. Understand and comply with the City Council’s environmental policies.\n25. Comply with all Health & Safety policies and legislation in performance of the duties of the post.\n26. Work with information technology and associated systems in accordance with the City Council’s policies & procedures.\n27. Comply with standing orders, financial regulations, and Departmental instructions.\n28. Carry out duties and responsibilities of the post in compliance with the City Council’s Equality and Diversity policy and Safeguarding procedures.\n29. Take part in the Councils Great Performance Conversations (GPC) Scheme\n30. Comply with operational requirements, including restrictions on annual leave during critical reporting periods, such as the ILR submission window in mid-October.\n31. Travel between Adult Learning centres as required

Senior Design Manager\n\nDerby (Hybrid - occasional site visits)\n\n£50,000 - £65,000 + Bonus Scheme + Early Finish Fridays + Progression to Director + Training\n\nThis is a rare opportunity for an experienced Senior Design Manager with Facade knowledge to take the lead within a growing construction group that's investing heavily in its people, its values, and its future with the idea to rise to a director position.\n\nDo you have proven experience or knowledge of Façade projects?\n\nAre you looking to step into a senior, leadership role where you can directly shape design processes and influence business growth?\n\nDo you want to join a company that values trust, respect, integrity, and passion - and gives you the autonomy to make real impact?\n\nOperating as part of a successful group, this division is focused on traditional masonry and façade-led construction projects. With multiple offices across the UK and a strong pipeline of secured work, the business is entering an exciting period of expansion, particularly within its design team.\n\nAs Senior Design Manager, you'll take ownership of internal and external design coordination, lead the in-house design team, ensure information accuracy across projects, and work closely with Directors and Estimators during pre-construction. You'll play a key role in driving continuous improvement across design and delivery while championing the company's new core values.\n\nThe ideal candidate will be an experienced Design Manager with excellent people skills and the confidence to go on to lead a department. You'll be technically strong, collaborative, and eager to develop further as the company continues to grow, with clear progression routes up to Design Director level.\n\nThis is an exciting opportunity to join a forward-thinking contractor where your ideas and leadership will be recognised and rewarded.\n\nThe Role:\n\nLead and manage internal and external design teams\nOversee design coordination from pre-construction to completion\nLiaise with Directors, Estimators, and Project Managers across all stages\nEnsure accuracy and completeness of design information and documentation\nContribute to tender reviews and pre-construction planning\nSupport team development and training, driving best practice\n The Person:\n\nProven experience as a Design Manager\nFacade knowledge / experience\nStrong leadership and communication skills with team management experience\nConfident liaising with clients, internal teams, and external consultants\nEager to progress toward senior leadership roles\nBased within commutable distance of Derby, with flexibility for hybrid work\n\nReference Number: BBH(phone number removed)\n\nTo apply for this role or to be considered for further roles, please click "Apply Now" or contact Lewis Jones at Rise Technical Recruitment.\n\nRise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.\n\nThe salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.\n\nWe are an equal opportunities company and welcome applications from all suitable candidates

SF Recruitment are extremely excited to be working with a fresh, forward thinking and innovative business in Derby to recruit for an Account Manager. This role is exclusive with SF, so please apply through us if you are interested.\n\nHere’s a polished version of the advert incorporating the new shift structure and 24/7 support model:\n\nAccount Manager\nDerby | Permanent | Full-Time | Office Based\n£30,000 Base Salary + Excellent Bonus Scheme (OTE £60,000)\n\nSF Recruitment are excited to be exclusively partnering with a fresh, forward-thinking and innovative business in Derby to recruit an Account Manager.\n\nThis is a fantastic opportunity to join a rapidly growing company within the healthcare sector, where you’ll play a key role in delivering outstanding customer support and building long-term relationships with clients. If you’re passionate about customer experience, enjoy working in a fast-paced environment, and want to be part of an exciting growth journey, we’d love to hear from you.\n\nAbout the Role\n\nAs part of the company’s continued expansion, the business is developing a 24-hour, 7-day customer support and outreach function to ensure customers receive an exceptional level of service at all times.\n\nThe department will operate on a rotating shift basis:\n\n6am – 2pm\n2pm – 10pm\n10pm – 6am\n\nWith up to three people per shift, flexibility around working patterns and weekend coverage will be essential as the team continues to grow.\n\nThis role combines customer service, account management, relationship building, and subtle consultative sales, working with existing and warm customers rather than cold leads.\n\nKey Responsibilities\n\n Using the CRM system to manage and contact existing and warm customers from a service-led perspective\n Contacting customers who have abandoned orders to understand concerns and support them in completing their purchase confidently\n Engaging with customers whose subscriptions are nearing expiry and promoting the benefits of renewing\n Informing and educating customers about upcoming product launches while gathering valuable feedback\n Guiding customers through the sales process for newly launched products\n Building strong customer relationships to naturally identify upselling opportunities\n Delivering excellent customer support as part of a 24/7 customer service operation\n\nWe Are Looking For\n\n Strong experience in objection handling and problem solving\n A hands-on and thorough approach to work\n Excellent communication and relationship-building skills\n Strong customer service and administrative experience\n IT literate and confident using CRM systems and software\n A team player with a flexible approach to shifts and weekend working\n\nWhy Apply?\n\n Join a business in an exciting period of growth\n Genuine progression and development opportunities\n Be part of building a new 24/7 customer support function\n Competitive earning potential with an excellent bonus structure\n Work within an innovative and rewarding healthcare-focused environment\n\nInterested? Apply now through SF Recruitment to be considered for this exclusive opportunity

About The Role\nOur client is a leading Ground Engineering and foundations contractor and due to an increase in work, they are looking for a Senior Contracts engineer or an already seasoned Project Manager, ideally with experience in Ground Improvement techniques such as Stone Columns, Vibro, anchors, grouting and Mini-piling.\nDuties\nTo be responsible for the efficient running of contracts on site which includes, contract performance, safety, monitoring/ reporting progress against targets, client liaison, allocation and supervision of staff, commercial, whilst achieving excellence in safety, quality, sustainability and efficiency.\n Ensure that the project has clear deliverables through handover meetings with process team (estimating, design, commercial, procurement, plant and operations) and ensure monitoring/compliance through the use of KPI’s\n Prepare and collate contract documentation and ensure submission to the customer in advance of the works. Ensure all approvals are obtained in full prior to mobilisation to site\n Prepare site documentation and communicate deliverables to the site supervisor. On complex or large projects attend site as directed by the Operations Manager\n Ensure all site paperwork is presented is comprehensive, neat and tidy. Review site records on a weekly basis to ensure compliance with deliverables and contract\n Manage the close out of any non-conformities that may arise\n Responsible for recording all changes to project deliverables with the customer ensuring involvement with the commercial department\n Monitor the project performance on a daily basis with the project site team, ensuring that all actions/risks are closed out in a timely manner to maximise margins, reduce costs, maximise income and reduce risk. Report on project performance daily to the operations manager\n Demonstrate highly visible and effective HSE and sustainability leadership as a senior contracts engineer or Project Manager\n Be responsible for leading or agreeing final account settlements with the support of the commercial department\n Prepare and review the financial performance on a monthly basis and where applicable revise the project forecast weekly. Be responsible for all contract purchases/costs\n * Provide support to the work winning teams on sequencing, constructability, methodology risks and opportunities. Provide support at customer meetings or input to bid documents\n Work closely with the whole process team (to include operations, preconstruction, commercial, plant, business development and design), to ensure an effective and efficient project delivery\n Develop relationships with customers to get a clear understanding of their requirements and to ensure customer understands the needs of Ground Engineering or ground improvement.\n Ensure that all the project delivery team comply with the Business Management System through support and audit\n Support the delivery of Ground Improvement projects

We are currently seeking a Site Engineer to work for a major civil engineering Contractor who works across the UK specializing in a variety of civil engineering projects. Role will be based in Derbyshire region, on multi discipline heavy civil project\nRESPONSIBILITIES:\n Ensure project deliverable are fully understood, through handover meetings with process team (estimating, design, commercial, procurement, plant and operations)\n Monitor projects performance daily with the project team, ensuring that all actions, risks and non-conformities are closed out in a timely manner to maximise margins and reduce risk.\n Prepare and collate contract documentation and ensure submission to the customer in advance of the works. Ensure all approvals are obtained in full prior to mobilization to site.\n Prepare site documentation for site team and communicate deliverable to the site supervisor. On complex or large projects attend site as required and as directed by the Operations Manager.\n Responsible for recording all changes to project deliverable with the customer ensuring involvement with the commercial department.\n Prepare and review the financial performance on a monthly basis and where applicable revise the project forecast weekly. Be responsible for all contract purchases/costs.\n Work closely with the whole process team (to include operations, pre-construction, commercial, plant, business development and design), to ensure effective and efficient project delivery.\n Develop relationships with customers to get a clear understanding of their requirements and to ensure customer understands the needs of our business.\n Ensure compliance with business strategy and procedures\n Ensure a relentless focus on safety – WORKSAFE HOMESAFE\nPERSONAL QUALITIES AND EXPERIENCE\n The role requires a degree in a construction related subject and preferably some experience in civil engineering operations and design. Individuals must have or are working towards a recognized qualification\n Focused and thorough and have the gravitas and professional credibility to advise senior management when something needs immediate redress together with the tenacity and drive to ensure that the necessary action is taken.\n * The individual needs to be capable of communicating ideas and concepts effectively to both their own team and external, particularly operational, parties, must have good commercial acumen and a working knowledge of contracts

Purchasing Manager\nDerby\nPermanent\nSalary: £50,000 - £55,000 p.a DOE\n\n Are you an experienced Senior Buyer/Lead Buyer who has worked within precision engineering/advanced manufacturing industries in an SME environment?\n\n Are you looking for a step up into management?\n\n Are you capable of championing change and challenging the status quo?\n\n Have you experienced implementing ERP systems?\n\nIf the answer is YES to the above, then we have the perfect opportunity for you....\n\nEMBS Engineering has been instructed to acquire a talented Purchasing Manager to join a market-leading, well-established Aerospace engineering company that specialises in the design and manufacture of intricate components for world-leading organisations.\n\nWith an international presence, our client has a business portfolio that spans the biggest names in Aerospace and Defence.\n\nFollowing year-on-year growth, our client is looking to recruit a Purchasing Manager to join their existing talented team on a permanent basis.\n\nWhat's on offer?\n\n Stability/Longevity: Permanent position.\n\n Competitive salary: £50,000 - £55,000 p.a.\n\n Hours: Days.\n\n 35 Hour working week, with flexibility around start and finish times.\n\n Early finish on a Friday.\n\n Comprehensive Healthcare plan.\n\n Excellent pension scheme - The choice of x2 pensions\n\n + much more.\n\nResponsibilities will include, but are not limited to:\n\n Liaising with all stakeholders across the business to understand project workflows and timelines on completion\n\n Understanding and tracking inventory\n\n Developing the purchasing/procurement function\n\n Day-to-day management of junior members of staff\n\n Implementation of a new ERP system\n\nSuccessful applicants MUST be able to demonstrate:\n\n Exceptional relationship management skills, working seamlessly with both internal departments and external suppliers\n\n A natural communicator who can navigate negotiations and influence stakeholders at all levels\n\n At least 5 years of experience within a precision engineering or manufacturing environment\n\n Deep understanding of purchasing, inventory, and logistics\n\n A flexible approach to fluctuating workloads, thriving in a high-pressure environment where deadlines are non-negotiable\n\n * A results-oriented problem solver who stays calm under fire and delivers outcomes\n\nIf you are interested in the opportunity of a Purchasing Manager and believe you meet the illustrated criteria, apply today to join our clients’ growing procurement department located in Derby\n\nEMBS Engineering is a dedicated talent specialist that partners with some of the UK's most prestigious, advanced, precision engineering companies within the Aerospace, Automotive / Motorsport, Nuclear, Oil & Gas, Green, Environmental and FMCG industries. We’ll offer you expert support and advice throughout the process to ensure you select and secure a career-defining role

Aftersales Manager - Derby - £50,000 - £55,000 + Bonus \n\nAn exciting opportunity has arisen for an Aftersales Manager to join a Main Dealership in Derby . Reporting into the Head of Business you will be responsible for managing the aftersales department which includes a team of Technicians, Workshop Control, Parts and front of house Service Advisor team across a split site workshop. Your key objective will be to drive the performance of the teams within the aftersales operation and encourage them to work, efficiently and cohesively, to optimise performance and consistently provide customer excellence.\n\nRole - Aftersales Manager \nLocation - Derby \n Basic Salary - £50-55k basic plus bonus\n\n As an Aftersales Manager your responsibility is to ensure our customers aftersales needs are met, this will including ensuring all works are booked in promptly and all work is carried out to the required standard. Your teams will be responsible for upselling products to our customers and ensuring the aftersales department hits all KPIs.\n \nDaily duties will include:\n\nPeople management of the Aftersales team\nEnsuring customer satisfaction metrics are hit\nHitting monthly KPIs/budgets\nEnsuring all repairs are fully compliant\nDaily reporting\nEnsuring all warranty reporting is complete Your credentials:\n\nCurrently a high achieving Aftersales Manager in a franchised dealership\nHands-on leadership style, not afraid to roll your sleeves up and get stuck in\nExperience of working in a target driven environment\nAbility to lead from the front and engage with the full team\nAble to motivate and engage a large team to success\nProven success in exceeding aftersales targets\nGoal orientated - hungry to be the best\nAftersales Manager - Derby - £50,000 - £55,000 + Bonus

Service Controller\n£28k-£35k\nCompany based near Derby\nJob Title\nService Controller\nDepartment\nService & Maintenance\nReporting To\nOperations Manager\nLocation\nOffice-based – Derbyshire\nRole Overview\nThe Service Controller is responsible for the coordination, control, and administration of all service activity, ensuring engineers are effectively scheduled, service work is delivered on time, and all jobs are accurately recorded and ready for invoicing.\nThis is a key operational role within the business and requires a highly organised individual capable of managing a busy service environment with multiple priorities.\nThe role is focused on operational control, not management or sales.\nCore Responsibilities\n1. Engineer Scheduling & Coordination\n• Manage and maintain engineer diaries\n• Schedule Planned Preventative Maintenance (PPM) visits\n• Coordinate reactive service calls and breakdowns\n• Allocate work efficiently to maximise engineer utilisation\n• Adjust schedules in real time based on operational requirements\n2. PPM & Service Delivery\n• Ensure all PPM contracts are scheduled and delivered on time\n• Monitor upcoming, due, and overdue service visits\n• Maintain service compliance with contractual obligations\n3. Service Management System Control\nAll service activity is managed through Joblogic.\n• Create, update, and close all service jobs within the system\n• Ensure all job information is accurate and up to date\n• Track job progress from booking through to completion\nNon-negotiable requirement:\nNo service activity is to be managed outside of the system.\n4. Service Administration & Invoicing Preparation\n• Ensure all engineer reports are received and recorded\n• Verify all jobs are complete and properly documented\n• Prepare completed jobs for invoicing\n• Maintain accurate service records and documentation\n5. Customer Communication\n• Book and confirm service appointments\n• Provide updates to customers where required\n• Act as the primary point of contact for service enquiries\n• Maintain professional and responsive communication at all times\n6. Service Opportunity Coordination\n• Record engineer-identified repair or upgrade opportunities\n• Pass all opportunities to the Service Sales function\n• Track progress through to scheduling where approved\nRole Boundaries\nThis role does NOT include:\n• Managing engineer performance (Operations Manager responsibility)\n• Sales, quoting, or upselling (Service Sales responsibility)\n• Department strategy or financial management\nKey Skills & Experience\nEssential\n• Experience coordinating engineers or field-based teams\n• Strong organisational and scheduling ability\n• Experience using service management or scheduling systems\n• High level of accuracy and attention to detail\n• Ability to manage multiple tasks in a fast-paced environment\n• Strong communication skills\nSystems\n• Experience with **Joblogic or similar platforms is essential\n• Confident managing workflows, scheduling, and records within a system-driven environment\nDesirable\n• HVAC / air conditioning / building services experience\n• Facilities management or engineering coordination background\n• Experience managing PPM contracts\nKey Performance Indicators\n• Engineer utilisation\n• On-time completion of PPM visits\n• Accuracy of Joblogic records\n• Time from job completion to invoicing readiness\n• No lost or unrecorded service activity\nMy client is a growing specialist in HVAC, air conditioning, and energy-efficient building solutions, delivering installation and service works across commercial and domestic sectors.\nSalary & Package\n• £28,000 – £35,000 depending on experience\n• Office-based role\n• Opportunity to join a growing and structured business\nImportant\nThis is not a passive administrative role.\nMy client are looking for someone who can take control, maintain structure, and ensure nothing is missed.\nIf this sounds like you please send George your cv in the first instance

About the role\n \nDerby Audi is currently recruiting for a Business Manager to join their growing team.\n \nAs a Sytner Business Manager, you will be responsible for helping manage and grow all aspects of the Finance & Insurance department; you will do this by being at the core of all sales enquiries and by developing the sales team. You will ensure that every customer has a clear understanding of obligations that they have entered into, doing so with integrity and above all, treating customers fairly.\n \nSytner Business Managers work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.\n \nAbout you\n \nIf you are high achieving Sales Executive, Sales Controller or Business Manager with sound financial and commercial understanding, we would love to hear from you.\n \nIdeally, you will have an outstanding work ethic and be able to lead from the front and inspire your colleagues to 'raise the bar' and exceed their full potential whilst driving the finance and add-on performance forward.\n \nStrong organisational, communication and interpersonal skills are essential along with experience of working as part of a team with shared objectives and personal performance goals.\n\nWhy Sytner? \n\nSytner Group are delighted to provide an industry-leading benefits package.\n\nWe are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.\n\nEnhanced Holiday Entitlement – 27 days plus bank holidays\n\nCompany Car\n\nIndustry-leading Maternity, Paternity and Adoption Pay\n\nRecognition of Long Service every 5 years\n\nDiscounted Car Schemes\n\nCareer Development\n\nOne day a year paid voluntary / community work\n\nAt Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.\n\nAs part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please

Job Title: Intercom Technical Lead Overview: MRTC (Midlands Radio Telephone Centre) specialises in high-quality, customised radio and intercom communication solutions for the motorsport and event industries. With over 40 years of experience, the company works with numerous international race series, including Formula 1, Formula E, Le Mans, WEC, and MotoGP. Known for its bespoke communication systems, MRTC combines Kenwood, Motorola, and Clear-Com technology with in-house expertise to meet the specific needs of teams and organisers worldwide. Job Description: The Intercom Technical Lead plays a crucial role in MRTC’s customer-facing operations, providing exceptional on-site technical support to global motorsport and event-based customers in both individual and team environments. The role requires extensive subject-matter expertise in a variety of communication systems, ensuring that MRTC’s wide range of equipment performs flawlessly under demanding conditions. In addition to assisting with trackside support, the Intercom Technical Lead is responsible for system design, management and documentation, coordination with customers, users and staff, and ticket resolution support. By building customer relations and providing cutting-edge technical solutions, this role also ensures that MRTC remains at the forefront of the communications industry. Role Expectation: As part of MRTC’s Intercom Department, the Intercom Technical Lead is required to travel extensively to a range of motorsport venues. The role also demands adaptability, working out of hours (evenings and weekends) aligned with racing schedules, and performing in all weather conditions. The position involves interfacing directly with race drivers, racing teams, suppliers, and organisations under the intense pressure of competition, where technical support can make the difference between success and failure on track. Working as part of a wider support team, this physically active role requires stamina for long days on site, the ability to lift and move equipment, and the capacity to communicate effectively, even in high-pressure, high-noise environments. The fast-paced nature of motorsport means that applicants for this role must be able to troubleshoot quickly with limited resources, making critical decisions in real-time during practice, qualifying, and race sessions. Responsibilities: · Lead intercom-based trackside and remote technical support for high-profile customers in motorsport and events. · Liaise and manage high-level customer relationships, both pre- and post-event, offering technical solutions and encouraging business growth. · Build, test, and certify a wide variety of intercom systems before deployment. · Design and configure intercom systems, IT networks, and associated equipment live at event locations. · Troubleshoot and resolve communication equipment issues in real time. · Perform advanced-level training for customers and internal departments regarding proper use and logical troubleshooting of systems. · Manage intercom systems at a variety of events, utilising time prioritisation to support multiple customers and their communication requirements. Essential Skills: · Significant experience in technical support, preferably in motorsport, broadcast, AV, or military. · Extensive experience with Clear-Com, Riedel, RTS, or Green-GO intercom systems, including Logic, script-writing, and sub-level diagnostics. · Advanced knowledge and practical application of audio protocols, such as AES67, Dante, or MADI. · Excellent troubleshooting and problem-solving skills. · Ability to work under pressure in time-sensitive situations. · Exceptional time management and organisational skills. · Excellent customer service and interpersonal skills. · Professional outlook, positively influencing team members and customers, championing values, and driving standards. · Willingness to travel extensively to race events (both nationally and internationally, for approximately 120 days a year), in addition to working from the Intercom Department and providing remote support to live events. · Valid driver's licence with clean driving record. · Excellent verbal and written communication skills. · Advanced use of network and audio diagnostic equipment. · Excellent understanding of managed network switches (Cisco and Netgear AV Line), routing, VPN (OVPN), and other remote technologies. · Dante Level 3 certification. · Netgear AV Level 2 certification or equivalent. · Deployment of AES67/Dante Domain Manager in a temporary event environment. · Experience of other AoIP technologies, such as RAVENNA. Desired Skills: · Knowledge of race operations and procedures. · Experience managing small-to-medium-sized event delivery or remote support operations. · Thorough understanding of customer training, system design, and technical onboarding. · Experience contributing to department planning, recruitment, and commercial growth. Benefits: · Career progression and development opportunities. · Extensive travel opportunities. · Competitive pay, including bonuses. · Private healthcare. · Exposure to a technologically dynamic, fast-paced motorsport environment. Salary: · Available on request

SF Recruitment are extremely excited to be working with a fresh, forward thinking and innovative business in Derby to recruit for an Account Manager. This role is exclusive with SF, so please apply through us if you are interested. Here's a polished version of the advert incorporating the new shift structure and 24/7 support model: Account Manager Derby | Permanent | Full-Time | Office Based £30,000 Base Salary + Excellent Bonus Scheme (OTE £60,000) SF Recruitment are excited to be exclusively partnering with a fresh, forward-thinking and innovative business in Derby to recruit an Account Manager. This is a fantastic opportunity to join a rapidly growing company within the healthcare sector, where you'll play a key role in delivering outstanding customer support and building long-term relationships with clients. If you're passionate about customer experience, enjoy working in a fast-paced environment, and want to be part of an exciting growth journey, we'd love to hear from you. About the Role As part of the company's continued expansion, the business is developing a 24-hour, 7-day customer support and outreach function to ensure customers receive an exceptional level of service at all times. The department will operate on a rotating shift basis: 6am – 2pm 2pm – 10pm 10pm – 6am With up to three people per shift, flexibility around working patterns and weekend coverage will be e...

Senior Design Manager - East Midlands Senior Design Manager - a leading privately-owned contractor is recruiting a Senior Design Manager to join their growing team based in Derby. This is an excellent opportunity for a Senior Design Manager to join an award-winning design and build contactor delivering projects from £5m - £30m across the East Midlands. Why Apply? Our client has cemented themselves as one of the leading construction employers in the East Midlands. They have developed an excellent client base within the public sector and are framework partners to SCAPE, PAGABO, YORbuild, Department of Education, Procure23 and others. As such they have a full order book for 2026 / 2027 / 2028 and can offer stable and ongoing work, and opportunities to develop your experience delivering award-winning projects. They are committed to training, development, investment, and progression of the team so expect to see your experience and career develop as manage projects through from pre-construction stage to handover. This is an established business which has an excellent network of repeat clients; the company operate with 'traditional values', paying sub-contractors fairly and on-time. It's a friendly team environment, furthermore there is no shareholder pressure and sensible reporting systems in place. Requirements: • Knowledge of architectural, M&E, struct...

Assistant Manager | Derby | Up to £35,000 RAPIDLY EXPANDING and the MARKET LEADER in their retail sector! If you thrive on pace, people, processes and passion, then drive your career forward with this rapidly growing retail business. Our client is a high-profile volume retail store, renowned for value-for-money and excellent customer service. Our client is very much on an upward trajectory, having undergone an impressive new store opening programme over the last few years. Our client is looking for future Store Managers. As an Assistant Manager reporting to the Store Manager and responsible for a strong team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on financial KPIs, including wages, wastage and shrinkage will form a key element of the role, together with non-financials such as customer service/feedback, internal audit and standards and compliance. Assistant Manager Responsibilities; • Managing the day to day running of a department, • Acting as Duty Manager for the entire store in the absence of Store Management, • Assisting Store Management in achieving company KPI's, • Ensuring your team delivers exceptional customer service, • Delivering exemplary standards in store presentation, stock control, shrinkage and administration compliance, • Complying with all Health & Safet...

Accounts Assistant Location: DE24Salary: £26,000 – £32,000Job Type: Full-time, Permanent The Opportunity We’re working with a well-established and growing business based in DE24, looking to strengthen their finance team with the addition of an Accounts Assistant. This is a fantastic opportunity to join a large, forward-thinking organisation offering strong career progression, stability, and the chance to develop within a supportive finance function. The Role Reporting into the Finance Manager, you’ll support the day-to-day running of the finance department, gaining exposure across both purchase and sales ledger, as well as wider accounting duties. Key Responsibilities • Processing high volumes of purchase invoices, • Supporting sales ledger, invoicing, and credit control activities, • Supplier statement reconciliations and query resolution, • Bank reconciliations and cash allocation, • Assisting with payment runs, • Supporting month-end close processes, • Handling internal and external finance queriesWhat We’re Looking For, • Previous experience in an Accounts Assistant / Finance Assistant role, • Strong attention to detail and accuracy, • Confident Excel skills, • Experience with accounting systems (Sage, Xero, SAP etc.), • A proactive and organised approach

Do you have experience working in a within a manufacturing environment? If so, this position could be perfect for you! Our client is a global, leading precision component manufacturer primarily operating in the Aerospace sector. They manufacture precision engineered parts for aerospace customers (mainly precision fabrication and machining) and are looking for a General Hand to join their growing team. The ideal candidate will have relevant experience supporting a facilities/maintenance department. Manufacturing Team Leader (Machine Shop) Permanent Up to £41,200 39 hours (Flexible Start & Finish Times) Mon-Fri: 07:00 and 08:00 (Start) Mon-Thurs: 16:00 and 17:00 (Finish), Friday: 12.00 (Finish) Derby Manufacturing Team Leader (Machine Shop) Job Description Support the “internal customer” (Manufacturing Manager) by sharing agreed objectives on EHS, Quality, Cost and Delivery and participating in the Operational Control model. Responsible for conducting the designated departmental walk the floor routine. Participate in the Daily Operations meeting, taking ownership of problems assigned to the TL function for resolution. Participation also includes presenting daily production metrics, quality issues, reporting on departmental EHS and capacity planning. Contribute to the delivery of the EHS Model, by leading in Job Safety Observations and providing technical/process solutions to EHS prob...

Department: Operations Employment Type: Permanent - Full Time Location: Derby Reporting To: Senior Operations Manager Compensation: £26,227 / year Are you organised, have experience using the phone in a business setting and enjoy helping people? We’re looking for a friendly and reliable Customer Service Administrator to join our busy booking team. When someone applies for a mortgage, their home often needs a valuation. That’s where we come in. Our job is to contact the customer or tenant and book the appointment with one of our surveyors. You'll be communicating via phone and email with a variety of stakeholders including the house occupier, banks, other lenders and mortgage brokers. • Call and email customers to arrange their property valuation appointments, • Book those appointments into our system quickly and accurately, • Plan surveyors’ diaries to make the most of their time and travel, • Help customers with any questions in a friendly and professional way, • Work closely with colleagues and surveyors to keep everything running smoothly, • Clear and confident communicator, • Confident using MS Office including Outlook, Teams and Word, • Educated to Grade C / 4 or above at GCSE level (or equivalent) in English and Maths, • Office administration skills, • Well organised, • A team player - always happy to support others, • Friendly, patient and professional, • Enthusiastic Location: This is a full-time, permanent position working Monday to Friday. Your working days in the office are Tuesdays, Wednesdays and Thursdays while you can work from home on Mondays and Fridays. Our working hours are 8.30am to 5pm with an hour for lunch. Right to Work: Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship. We are unable to provide Skilled Worker visa sponsorship. #J-18808-Ljbffr

Zachary Daniels in the East Midlands is seeking an Assistant Manager offering up to £35,000.The ideal candidate will manage a department, support the Store Manager, and drive exceptional customer service.This role requires proven retail experience, strong leadership skills, and a can-do attitude.It

Experience in a Head of Finance, Finance Manager, or senior legal accounts role. Our client, a well-established law firm based in Leicester, Leicestershire, is seeking an experienced Head of Finance to lead the firm's finance function. Oversee the day-to-day running of the finance department within

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Youll be part of a knowledgeable team, managing a varied portfolio and playing an important role in the continued success of the lettings department. Industry: Residential Lettings. A well-established independent property business in Derby is looking for a capable Property Manager to join its lettin

Senior Design Manager - East Midlands Senior Design Manager - a leading privately-owned contractor is recruiting a Senior Design Manager to join their growing team based in Derby. This is an excellent opportunity for a Senior Design Manager to join an award-winning design and build contactor delivering projects from £5m - £30m across the East Midlands. Why Apply? Our client has cemented themselves as one of the leading construction employers in the East Midlands. They have developed an excellent client base within the public sector and are framework partners to SCAPE, PAGABO, YORbuild, Department of Education, Procure23 and others. As such they have a full order book for 2026 / 2027 / 2028 and can offer stable and ongoing work, and opportunities to develop your experience delivering award-winning projects. They are committed to training, development, investment, and progression of the team so expect to see your experience and career develop as manage projects through from pre-construction stage to handover. This is an established business which has an excellent network of repeat clients; the company operate with 'traditional values', paying sub-contractors fairly and on-time. It's a friendly team environment, furthermore there is no shareholder pressure and sensible reporting systems in place. Requirements: - Knowledge of architectural, M&E, structural, civil design solutions - Experience delivering D&B projects as a Design Manager - Strong knowledge of CDM and Building Regulations - Experience working for Tier 1 or Tier 2 contractor Responsibilities & Duties: - Review the technical aspects of details put forward by architects and engineers - Coordinate changes with the Design team to ensure best value - Lead design team meetings and coordinate build process - Liaise with client and consultant throughout the project Key Benefits: - Leading contractor with fantastic reputation - Excellent progression and development - Deliver local award-winning projects - Full order book for 2026 into 2028 Salary & Package: - Basic salary of £65,000 - £75,000 (DOE) - Company Car or Allowance - Healthcare & Pension - Holidays + Benefits To qualify for the higher rate of pay you must be able to demonstrate a track record as a Senior Design Manager delivering construction projects for a Tier 1 or Tier 2 building contractor ranging from £5m+ For any further information on this Senior Design Manager vacancy please apply with your CV attached or contact Mark Dalgleish at Saxton Recruitment on 07776 194180 or Building Partnerships TPBN1_UKTJ

SENIOR SOUS CHEF Pay Breakdown: Hourly Rate £13.71-£15.21ph (£32,169.54-£35,689.18pa) + Est Hourly Gratuities £0.95ph (£2,223.00pa) + Guaranteed 45-hour Contract + Hourly Paid Overtime + Discounted Food + On-site Parking Job Summary Assist the head chef in the smooth running of the kitchen and be committed to providing the highest standards of food preparation, cooking, service and staff management ensuring that all company policies and procedures are adhered to. Essential Requirements Proof of right to work in the UK Have a UK bank account in your name Able to converse in English Have a fixed place of residence and live within a reasonable travelling distance of the outlet Preferred Qualifications & Experience 2 years sous chef experience Computer literacy skills Core Responsibilities Food Service Maintain product knowledge and ensure that all food and associated products are served quickly, efficiently and presented to the Distinctive Inns standard as described in the food specifications Prep & Setup Take full responsibility for the setup and effective operating of your section. Complete prep on time, every day and ensure full availability of all menu items Deliveries Assist in all processes relating to deliveries including checking in the orders, storage and stock rotation Clean As You Go Ensure all kitchen and back of house areas are hygienic and cleaned to the highest standard, at all times Additional Responsibilities Staff Management Maintain a high standard of staff management and be accountable for ensuring all kitchen employees are performing their responsibilities to the highest standard. Lead by example, motivate and ensure staffing levels are in line with targets, and in relation to sales performance Staff Training Identify and monitor training needs, take an active role in developing people and the training of all kitchen employees ensuring they prepare and serve food to the Distinctive Inns standard and conduct performance reviews Stock Management Manage all stock management systems in conjunction with the head chef including ordering, checking, counting, storage, rotation, loss investigation with all stock wastage and/or transfers clearly recorded. Attend any scheduled food stock checks as and when required Ordering Complete product-ordering on time, every time; ensure full availability of all food and non-consumable items. Finance Manage all aspects of finance in the kitchen including sales, gross profit, stock control, disposable catering supplies and controllable expenses Customer Complaints Deal with customer complaints swiftly in a professional manner, follow the customer complaints procedure to resolve all issues Office Administration Complete office administration for your department and ensure the kitchen team complies with the company standard including the correct and proper use of keys, paperwork and delivery notes KPI Targets Be accountable for the results achieved in the pub for the hard and soft KPIs including net profit, wages, stock, turnover, sales, audits, mystery visits and feedback Emergency Cover Be available for emergency cover ensuring the pub is fully staffed in all areas, with a member of management present on all shifts Kitchen Diary Complete all daily, weekly and monthly checks (Fire Safety, Health & Safety, Operational & Compliance) to the required standard Sales Opportunities Maximise all sales opportunities in the business, including quality of food cooking, preparation, service and availability Financial Forecasting Plan the kitchen rotas weekly with the head chef and general manager, in line with budgeted targets, taking the necessary daily action to reduce/increase hours, in line with sales Kitchen Operation Take full responsibility for the set-up and effective operation of the kitchen, within company policy, at all times Team Meetings & Communication Manage the timely distribution and briefing-in of all company communications through regular meetings and act as the first point of contact for identifying and resolving kitchen team queries and problems, ensuring your team are well trained, knowledgeable and motivated Recruitment Identify recruitment needs and take an active role in search and selection activities and the appointment of staff, in line with the company recruitment policy, ensuring that all paperwork is certified, copied and completed, in line with Home office and company guidelines Work Section Work in all sections of the kitchen to ensure that best practice is maintained by the team and that any areas requiring improvement are identified promptly Our Vision Distinctive Inns will be the leading independently owned pub company in the East Midlands by consistently providing our customers with an uncompromised approach to delivering the highest quality in food & drink in exceptionally stylish interiors combining comfort and atmosphere with outstanding service to create a brand which offers a memorable drinking & dining experience. Training & Development Distinctive Inns is an independent pub company in constant growth with a proven track record of promoting from within. We pride ourselves on the development of every individual, in every team, and we will provide you access to a wide variety training courses with nationally recognised accreditations and qualifications. Working Environment & Company Ethos We are an innovative forward-thinking company, and we use some of the most cutting-edge technologies in the industry to help us to succeed. Whether it is reservation management, rostering, health & safety compliance, or procurement we have partnered with some incredible companies all which make the business run smoothly. We believe communication is key and that every department must work in harmony to be successful. You will receive regular pay reviews which run in conjunction with performance appraisals, which will give you the opportunity to move into a more senior role as soon as you are ready. Our Mission To give our customers the best drinking & dining experience possible through consistently providing exceptional Food, Drink, Service, Surroundings and Value. TPBN1_UKCT

Design Manager Derby (Hybrid - occasional site visits) £50,000 - £65,000 + Bonus Scheme + Early Finish Fridays + Progression to Director + Training This is a rare opportunity for an experienced Design Manager to take the lead within a growing construction group that's investing heavily in its people, its values, and its future with the idea to rise to a director position. Do you have proven experience running design projects? Are you looking to step into a leadership role where you can directly shape design processes and influence business growth? Do you want to join a company that values trust, respect, integrity, and passion - and gives you the autonomy to make real impact? Operating as part of a successful group, this division is focused on traditional masonry and façade-led construction projects. With multiple offices across the UK and a strong pipeline of secured work, the business is entering an exciting period of expansion, particularly within its design team. As Design Manager, you'll take ownership of internal and external design coordination, lead the in-house design team, ensure information accuracy across projects, and work closely with Directors and Estimators during pre-construction. You'll play a key role in driving continuous improvement across design and delivery while championing the company's new core values. The ideal candidate will be an experienced Design Manager with excellent people skills and the confidence to go on to lead a department. You'll be technically strong, collaborative, and eager to develop further as the company continues to grow, with clear progression routes up to Design Director level. This is an exciting opportunity to join a forward-thinking contractor where your ideas and leadership will be recognised and rewarded. The Role: Lead and manage internal and external design teams Oversee design coordination from pre-construction to completion Liaise with Directors, Estimators, and Project Managers across all stages Ensure accuracy and completeness of design information and documentation Contribute to tender reviews and pre-construction planning Support team development and training, driving best practice The Person: Proven experience as a Design Manager Façade knowledge / experience Strong leadership and communication skills with team management experience Confident liaising with clients, internal teams, and external consultants Eager to progress toward senior leadership roles Based within commutable distance of Derby, with flexibility for hybrid workRise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates

Data Analyst (Contact Centre) Permanent, Full-time (37.5 hours, Monday–Friday) Hybrid working – 3 days in the office, 2 from home Department: Customer Acquisition Up to £45,000 depending on experience, plus benefits The role We’re looking for a commercially astute Analyst to join our Contact Centre team, where you'll turn data into insight, and insight into action. This is a high-impact role where you’ll act as the go-to expert for contact centre data, reporting and performance. From campaign performance through to board-level reporting, you’ll bring clarity to the numbers, supporting the Head of Contact Centre to tell the story behind conversions, appointments and ultimately ROI. You’ll work closely with stakeholders across the business, as well as our Appointed Representative (AR) businesses within our network, enabling data-led decision making at every level, from agent conversations through to strategic outcomes. If you enjoy translating complex data into meaningful insight, influencing performance,and shaping how a commercial function operates, this role offers plenty of opportunity to make your mark. What you’ll be doing Analyse and curate contact centre data to deliver clear, actionable insights Track the full customer journey, from appointments booked through to conversion and commercial outcomes (ROI) Translate complex datasets into compelling narratives tailored to different audiences, from operational teams to senior stakeholders Set up, manage and optimise outbound campaigns within the dialler system (RingCentral) Monitor campaign effectiveness and recommend improvements to maximise conversions Ensure data integrity, campaign accuracy and effective deployment Act as the subject matter expert for telephony data and systems Lead the rollout and optimisation of RingCentral dashboards for Appointed Representatives (ARs) Drive improvements in data usage, reporting capability and performance outcomes Champion best practice in data governance, accuracy and insight About you You’re naturally curious, commercially minded and confident working with stakeholders at all levels. You enjoy telling the story behind the data and influencing what happens next. Essential skills & experience Experience in Data and/or MI Analysis, or similar roles Strong reporting and data analysis capability, ideally within a contact centre or sales environment Proven ability to translate data into insight and business recommendations Experience working with large datasets with high attention to detail Strong stakeholder engagement and communication skills Commercial awareness, with the ability to link data to business outcomes and ROI Desirable Experience with dialler/telephony systems (e.g. RingCentral) Exposure to outbound sales or appointment-setting environments Familiarity with AI or speech analytics tools in contact centres Experience supporting dashboards and performance reporting roll outs/implementation Recruitment Process 1st stage: Introductory call with our Group TA Manager 2nd stage: In-person interview with our Leadership team hiring the role What’s In It For You? Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service) plus your birthday off, matched pension contribution (L&G), share save scheme (Equinity), retail discounts, free entertainment tickets, plus much more! ⏰ Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager) A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work Everyone is Welcome At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us. We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you’d like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact . Use of AI We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It’s important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self. Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place. #LI-HB1

Are you looking to level up your career in NDT? Are you interested in a role that transforms your knowledge on the tools into a more QA focused remit? NDT Personnel is working with a well-renowned name in the rail sector of NDT; a business with hungry plans for expansion and significant investment in its staff, and a company that isn’t content to standstill and has a vision for ‘big things.’ Due to the plans for growth, the company seeks someone who has who can act as the technical authority and caretake the NDT department, as well as putting their own stamp on ensuring a well-organised department, with governance, compliance and continuous improvement at the forefront of every decision and across all inspection activities. Reporting to the Head of Technical, you’ll look after a small team of NDT technicians whilst directly influencing certification through working in conjunction with an outside L3, will ensure compliance, and product integrity, as well as combining technical oversight and focusing on your strong people leadership skills. Currently, the company has capability of VT, MT, PT, and UT, and is interested in further expanding its remit to ET, too; it should be noted, however, that there is very a small percentage of inspection duties required in this role (around 10% of the job), and the central focus is on quality assurance, auditing, compliance, and technical development. The person: Essential skills / knowledge / experience • Experience of working in conjunction with PCN L2 VT, MT, PT, and UT (ideally all 4, but the company is willing to keep an open mind for the right person), • Proven experience of working at team leader / supervisor / manager level within NDT operations, • Thorough knowledge of the requirements of ISO 9712 (PCN) and relevant BS EN / ISO standards, • Experience of working in quality assurance / quality focused tasks within NDT with proven experience of external audits, • Passionate about NDT and keen to develop your skills and work towards achieving Level 3’s, • Motivated and confident leader of people with plenty of drive and enthusiasm to go around! Ideal skills / knowledge / experience • Experience of working in accordance with PCN L2 ET would be useful for future development plans, • Ideally hold a L3 in one or more of the methods mentioned would be useful, but not a pre-requisite of being considered for the role, • Experience of working within railway or structural sectors (e.g. BS EN 15085, RIS-2701) is desirable The working hours are Mon-Thursday 7-3.30pm and Friday 7-12pm, and the role attracts a salary of £60k, offers 25 days holiday + stats, offers 4% matched pension contribution, a death in service benefit of 3x annual salary, and training and development opportunities, including support for L3 / welding qualifications. This is the ideal role for someone who has spent time working within QA and wants to pursue a career with a business willing to personally invest in them, with clear pathways for career progression. If you’re interested in applying to this exciting opportunity and would like to have a confidential, in-depth discussion about the position, please send your CV to Leanne Evans, NDT Operations Manager

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