It service manager jobs in Sunderland - Page 2Create job alerts

In this hybrid role, you will manage key stakeholders, maintain service performance, and work closely with technical teams to ensure service stability and quality. This role offers an engaging opportunity to influence and enhance IT service delivery. Dixons Carphone is seeking a Service Manager for

As an IT Service Manager, you will establish and optimise service management processes within secure cloud environments, ensuring consistent, high‑quality service outcomes. In this role, you will define, implement and manage IT service management processes within secure cloud environments, ensurin

Performance & SLA Monitoring: Actively monitor third-party performance against agreed Service Level Agreements (SLAs), holding vendors accountable to ensure service continuity and quality. Your team will manage and develop our IT service management system, ensuring it is the single source of truth f

Managed IT Services to the UK non‑profit sector? Would you like the opportunity to help charities accelerate their missions and make a difference in the world through better use of technology?. Leading and managing the Service Desk end‑to‑end, overseeing daily operation of the Service Desk, en

We're seeking a Service Performance & Resilience Manager to take ownership of performance, capacity, and resilience across critical IT services. You will lead observability across services, ensuring effective monitoring and actionable insights. Ensure resilience and availability are built into servi

Are you a positive individual with a creative attitude that can deliver results for the customer? Can you take ownership of tasks, anticipate, and identify potential issues leading to service improvements? Do you have significant experience in IT support environments, Capacity Management, system man

A leading technology service provider is seeking a Service Delivery Manager to lead IT service delivery for clients in the financial and asset management sector. Ideal candidates will have experience in service delivery management and a robust knowledge of Microsoft 365 and Azure services, contribut

Responsible for regional on-site technology operations across EMEA and APAC manufacturing sites, providing operational leadership and acting as the primary Business Relationship Manager (BRM) for sites with on-site engineers. Work closely with the Service Delivery and Operations Manager to support d

A global IT service provider is looking for a Major Incident Manager to resolve major incidents and support IT services. The position is based in Hampshire, and candidates must be within commutable distance, with eligibility to work in the UK. The successful candidate will lead teams effectively, in

Govern Our Technology Assets – maintain the definitive record of our IT landscape, manage and develop the IT service management system as the single source of truth for services and assets, and oversee the lifecycle of all IT hardware and software. Drive User Adoption and Capability – analyze tr

Team is seeking an IT Service Manager to ensure delivery of operational services to the FCA, focusing on AWS and DevOps. The successful candidate will be responsible for maintaining the quality and stability of supplier services and addressing operational issues. The position offers a pay rate of £

We are looking for a Infrastructure & IT Service Desk Manager to lead and continually improve core technology services, ensuring reliable, secure, and user-focused IT across the organisation. We are looking for someone with experience of working in a technology management role with strong communicat

As a Service Manager, you will be part of an established service management team responsible for the day to day operation of our business as usual support services. Ability to prioritise workload, balancing multiple demands while maintaining service quality. Excellent communication skills, with the

Excellent communication skills, both verbally and in writing with the ability to influence. Minimum of 3 years professional experience in a software/IT environment with business systems, CRM and websites. Ability to produce documentation including proposals, business cases, project initiation docume

A leading beauty brand is seeking a Service Delivery Manager to oversee IT operations and ensure service delivery excellence. This role involves managing day-to-day IT service delivery, overseeing incident management processes, and collaborating with third-party partners. The ideal candidate should

A leading technology services company is looking for a skilled Service Transition & Project Manager in Greater London to oversee IT project delivery and transition activities. This role requires 8-10 years of relevant experience and provides a flexible work environment along with a comprehensive ben

We are looking for a Infrastructure & IT Service Desk Manager to lead and continually improve core technology services, ensuring reliable, secure, and user-focused IT across the organisation. We are looking for someone with experience of working in a technology management role with strong communicat

A leading IT services provider based in Hampshire seeks an experienced IT Service Manager to oversee support services and lead a team of Support Desk Engineers. Additionally, the position offers hybrid working, a generous benefits package, and opportunities for progression within the company. This r

Proven experience in a Service Delivery Manager or similar role within IT services. This role offers the opportunity to take real ownership of service delivery within a close-knit team and the chance to shape and improve how services are delivered across the business. In this role, you will be worki

Additional benefits include gym membership contributions and increased annual leave with service length, making it ideal for those passionate about contributing to the not-for-profit sector. Candidates should have experience within the ITIL framework and possess excellent customer service skills. Se

Responsibilities include managing ticketing workflows and improving IT services. This position offers a competitive £450 per day and requires a hands-on approach with excellent communication skills to engage stakeholders effectively. The role requires strong experience with Microsoft 365 and ITIL c

We’re supporting an enterprise-scale organisation undergoing significant digital transformation, seeking an experienced IT Service Operations Manager to lead platform operations and service delivery. Strong understanding of ITILv4 service management principles (certification required). You’ll pl

Proven experience working as an IT Service Delivery Manager / IT Service Manager / IT Service Desk Manager in a fast paced environment. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in ac

The role involves managing 1st/2nd line support for over 24,000 users across multiple hospital sites, resolving complex ICT issues, and implementing advanced service management strategies. A leading NHS Trust in London is seeking an experienced IT Manager to lead the Service Delivery team. Candidate

The role involves overseeing the Service Desk ITSM service, managing a team, and collaborating with suppliers for hardware and software solutions. The position includes various employee benefits and continuous training opportunities. Candidates should have solid experience in IT support management,

CGI is seeking an IT Service Manager in Central London to oversee IT service management across the Space, Defence, and Intelligence sector. The role involves defining and optimising service processes, ensuring high-quality outcomes, and managing service governance. Candidates should have proven expe

We're seeking a Service Performance & Resilience Manager to take ownership of performance, capacity, and resilience across critical IT services. You will lead observability across services, ensuring effective monitoring and actionable insights. Ensure resilience and availability are built into servi

We are looking for an IT Service Delivery Manager to play a key role in shaping and delivering high-quality IT services across WSET. Awareness of emerging technologies, including automation and AI-driven service improvements, and the ability to identify practical applications within IT operations. V

Proven experience in a Service Delivery Manager or similar role within IT services. This role offers the opportunity to take real ownership of service delivery within a close-knit team and the chance to shape and improve how services are delivered across the business. If this Service Delivery Manage

It’s perfect for anyone with a passion for technology who is excited by the prospect of working closely with clients to positively impact their IT Service Delivery. Leading and managing the Service Desk end-to-end, overseeing daily operation of the Service Desk, ensuring adherence to the SLA, work

Key responsibilities include managing suppliers to ensure value and quality in service delivery, problem solving under pressure, and overseeing day-to-day IT operational services. Ampstek is seeking an IT Service Management professional in Greater London. The role supports the FCA and ensures that I

As an experienced IT Service Manager within our End User Devices team, you will be responsible for managing incidents, problems and service requests affecting the devices people use day-to-day. We want someone who is actively looking to identify learning and development needs, and who can help us gr

We’re supporting an enterprise-scale organisation undergoing significant digital transformation, seeking an experienced IT Service Operations Manager to lead platform operations and service delivery. Experience with tools such as Jira (or similar service management platforms). Strong understanding

The successful candidate will oversee the delivery of IT Services, manage relationships with suppliers, and ensure services conform with agreements. Benefits include competitive salary, healthcare, ample annual leave, and opportunities for professional development. Royal Mail Group is hiring a Servi

Effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external). Continually investing in global technology and services across the spectrum of distribution channels including:

Standard Life plc is seeking a Business Service Manager to oversee IT applications and services within their Technical Service Operations team. This position offers flexibility with potential to work from multiple UK locations, including London, and includes a salary range of £55,100 – £70,000,

An established managed IT services provider in the UK is seeking a Service Delivery Manager. The role involves leading a team, ensuring high-quality service delivery, and improving service management practices. This position offers a competitive salary of £47,000 to £53,000 and the opportunity to

A leading IT services provider in the United Kingdom seeks a Service Delivery Manager to oversee a complex outsourced environment. The role involves managing multiple 3rd party suppliers across Infrastructure and Applications, with responsibilities for Incident, Problem, and Change management.

The IT Service Desk Manager will be responsible for overseeing PPC’s London-based IT support desk operations, ensuring exceptional service delivery to staff across the business. We are looking for an experienced and proactive IT Service Desk Manager to join our team and lead the day‑to‑day ope

Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Share updates on IT Initiatives and support delivery of the IT strategy wit

Your pay explained – £15–£18 (Opportunity to Earn) is based on a competitive rate per parcel (piece-rate) and is regularly exceeded by couriers once up to speed! Your hourly earnings are driven by volume and efficiency, and we boost your income in line with an experienced courier to ensure you

We’re not just a recruitment agency, we’re a passionate, high energy team that thrives on connecting talented educators with inspiring opportunities. Ensure delivery of key activity within your team and support them with their development and growth. Assume full accountability of a team, taking

Opportunity to Earn) is based on a competitive rate per parcel (piece-rate) and is regularly exceeded by couriers once up to speed! Your hourly earnings are driven by volume and efficiency, and we boost your income in line with an experienced courier to ensure you earn at least the daily earnings fr

If you’ve already built a team and want a platform to scale it properly — this is it. You’ll have the autonomy to run your operation — with full backend support from us, plus a constant pipeline of new recruits being generated. Ability to recruit, train, and expand your team further.

Opportunity to Earn) is based on a competitive rate per parcel (piece-rate) and is regularly exceeded by couriers once up to speed! Your hourly earnings are driven by volume and efficiency, and we boost your income in line with an experienced courier to ensure you earn at least the daily earnings fr

By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. Ability to manage multiple projects and priorities in a fast-paced environment. Strong analytical skills with the ability to turn data into actionable insights.

Opportunity to Earn) is based on a competitive rate per parcel (piece-rate) and is regularly exceeded by couriers once up to speed! Your hourly earnings are driven by volume and efficiency, and we boost your income in line with an experienced courier to ensure you earn at least the daily earnings fr

Integrity, accountability, and a strong work ethic. Our environment is designed for those who enjoy learning through experience and who thrive when trusted with responsibility. This opportunity is suited to someone who has already built strong communication skills and now wants to move into leadersh