It service manager jobs in Twickenham - Page 2Create job alerts

Due to growth our client is looking for an Express Courier Customer Service Supervisor This is a fantastic opportunity to join a company committed to providing quality, innovative value and logistics services. To meet customers requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety to the satisfaction of clients and the profit of the company Key Tasks Timely and effective communication with Customers, partners & internal departments via e-mail & telephone. Effective monitoring to ensure deliveries are completed within the agreed timelines. Pro-active problem solving with customers and colleagues when issues arise. Resolve Credit Management Queries where necessary. General Day to Day administrative duties. Handling complex customer inquiries or complaints that have been escalated from frontline staff/manager. Developing and implementing customer service policies & procedures. Duties/Responsibilities Provision of PODs to meet customer requirements where necessary. Provide KPI and reports both externally and internally where required Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner. Ensure that all Delivery and Collection consignments are conforming to correct information. Liaise with Operations and overseas offices to ensure customer commitments are delivered upon. Updating / Verifying the Company Order Management System with customer booking details. 121s with the team individually monthly and presenting in a monthly team meeting and Sales/CS meeting. Skills and Competencies Be Customer focused with dedication in your service delivery to meet Customer needs. To show leadership qualities and ensure the team are proactive and organised. Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary. Be reliable with the ability to multitask and have strong problem-solving skills with knowledge of Logistics. Strong attention to detail, accuracy and numeracy. Excellent IT skills with the ability to learn new systems quickly as required. Excellent communication skills both verbal/written with a polite & professional telephone manner. The hours are 7am to 4pm, 8am to 5pm and 9am to 6pm Monday to Friday on a weekly rotation Salary £32K + OT depending on experience * We are only able to accept applications from candidates with previous experience for this role. If you do not hear from us your application has been unsuccessful. TPBN1_UKTJ

ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Rota - Permanent Role SALARY: £27,936 basic salary, plus 10% zone allowance per year, totalling £30,730 BONUS/OTE: Realistic total earning potential of up to £34,330 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary 10% Zone allowance An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career TPBN1_UKTJ

Transport Planner As a Transport Planner, youll be responsible for ensuring all daily collections and delivery requirements are met, successfully communicate with all departments on operational issues, support the department in making sure all legal compliances are adhered to. SHIFT: Shift based (38.5 hrs / 4on-4off Days & Nights) 0700 1900 & 1900 0700 LOCATION: Hayes SALARY: £31000 + shift pay + overtime REPORTS TO: Transport Manager Overall Role Purposes: An experienced person with the capability to plan & manage vehicles for Import collections and Export deliveries from Heathrow. Arrange ADHOC temperature-controlled collections under GDP compliance Ability to adapt and embrace change while keeping calm in a pressured time driven environment. Needs to be familiar with DVSA, WTD, and UK legislation. To work as part of the transport team. To be flexible with working times and days, to be part of a shift operation. Needs to be able to communicate effectively at all levels, with a history of dealing with both internal and external customers, Proven history in freight forwarding with the ability to demonstrate their forward-thinking attitude and how to compel others to follow the same. Will be compliant in all company processes and procedures. Needs to be a good problem solver and enjoy the challenge. Skills & Experience Minimum of 3 years experience in Scheduling preferable Good understanding of LHR and the GHAs that service the A/lines and their handling requirements. Must have a full understanding Aviation Security regulation and ensuring compliance at all times. Good knowledge of the air freight industry previous experience preferred. Clear communication skills (written and verbal) Responsible for all aspects of Health & Safety in the workplace as well as monitoring and enforcing all safe systems of work for drivers to follow. Highly Motivated with the ability to multitask. IT Generalist knowledge - Ideally with previous experience working with Transport Management systems and confident using MS office programs including Outlook, Excel and word. Attention to detail, customer service, administration, and financial awareness. 5 Year checkable work history. CRB check. If you have not heard back from us within 7 working days, please assume you have been unsuccessful TPBN1_UKTJ

Role Overview: Join Our Team at Busy Bees – Leading Nursery Group in the UKAre you a passionate leader with a background in early childhood education and management? As an Assistant Centre Director at Busy Bees, you will support the Centre Director in overseeing the day-to-day operations of the centre. This is a fantastic opportunity for someone who thrives in a dynamic, fast-paced environment and wants to make a difference in the lives of children while leading a team towards educational excellence.About UsBusy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured.Why Work at Busy Bees?We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you’ll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners.Our Charitable CommitmentThrough our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives.About our Nursery Busy Bees Nursery in Harrogate, South Drive is an Ofsted-rated "Good" facility with a capacity of 52 children. It provides an ideal environment for children to learn, develop, and grow. Conveniently located just off the A61, it is a short drive from Harrogate city center. For those using public transport, the nursery is an 11-minute walk from Hornbeam Park train station and only a 14-minute walk from Harrogate Station, making it easily accessible for commuting families.Busy Bees BenefitsCompetitive salaryOngoing professional development and career progressionOur ‘Hive’ benefits and wellbeing hub, with discounts across a huge range of retailersUp to 28 days holiday per year (including bank holidays)Your birthday off – it’s our gift to you!50% childcare discountEnhanced family leave and return to work bonusMenopause support through PeppyFinancial support through Salary FinanceEmployee Assistance Programme and Mental Health First AidersCycle to Work schemeEasy access to your workplace pension through CushonDiscounted Private Medical Insurance (PMI)Opportunities to travel to other countries, experience different cultures and learn new practices.But wait, there’s more! You'll also enjoy access to our Benefits and Wellbeing platform, Hive - offering huge array huge of retail discounts helping your money to go further, along with a Wellbeing Hub featuring resources to support your physical and mental health. A Celebrating You section showcasing the ways we recognise and reward our valued team members. Plus, a dedicated Grow with Us area sharing the exciting development opportunities and training designed to support you to thrive and grow at Busy Bees.Join our supportive and collaborative work environment, learn from experienced colleagues, and make meaningful connections.If you are ready to make a positive impact in the field of early childhood education and childcare, we encourage you to apply for the Nursery Manager position at Busy Bees.Apply now to be part of our dynamic team and take the next step in your career. Role Responsibilities: Key ResponsibilitiesSupport the Centre Director in overseeing the daily operations and maintaining educational standards.Assist in developing and delivering an engaging, high-quality curriculum tailored to the needs of children.Ensure the centre complies with all relevant regulatory requirements and maintains high safety and health standards.Provide leadership and mentorship to staff, ensuring a cohesive and motivated team.Lead efforts to enhance customer satisfaction by delivering exceptional service and promoting a positive centre experience for families.Assist with administrative tasks, including scheduling, payroll, and recruitment.Manage operational records and support financial planning to ensure sustainability. Required Qualifications: Ideal Candidate:An approved Level 3 qualification or above in early years education.Experience within an early years setting, with leadership or supervisory experience ideally as either a Assistant Nursery Manager or Deputy Nursery Manager.Proven track record of ensuring educational excellence and curriculum development.Strong communication and organisational skills, with a focus on teamwork.Experience in maintaining compliance with regulatory standards and health and safety protocols.Lead with passion and help create a nurturing learning environment—apply now!