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Sue Ross Legal is seeking a Fast Track Claims Team Leader to support the Team Manager and Head of Fast Track in leading a high-performing group of RTA Fee Earners and administrative staff. This is a fantastic opportunity for an experienced personal injury professional with leadership skills to make a real impact — driving performance, mentoring colleagues, and ensuring exceptional client service. As a Claims Team Leader, you’ll play a pivotal role in balancing technical expertise with team leadership. You’ll be responsible for performance management, coaching, and embedding best practices, while also providing technical guidance on personal injury cases. Key responsibilities include: • Delivering divisional financial targets and KPIs, • Conducting monthly 1:1s, appraisals, and team performance meetings, • Monitoring case progression, telephony performance, and client complaints, • Ensuring compliance with DPA, SRA rules, and company policies, • Providing technical support on litigated and non-litigated PI cases, • Mentoring and developing team members, identifying training needs, • Driving engagement and continuous improvement across the Fast Track division Key Performance Indicators: • Achieve planned financial and operational results for Fast Track, • Meet SLA targets agreed with your Line Manager, • Demonstrate team competence and development, • Drive engagement leading to improved team output You’ll bring: • Experience mentoring and developing colleagues, • Clear direction and accountability for team objectives, • Excellent communication and time management skills, • Proven track record in PI claims (Part 7 litigation and MOJ Portal Stages 1–3), • Understanding of OIC and Intermediate Track case tracks, • Strong knowledge of Fast Track procedures and MI, • Commitment to delivering outstanding client care, • Previous supervisory or team management experience Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment

Sue Ross Recruitment are looking for a talented Personal Injury Executive to manage a portfolio of fast‑track Employer’s Liability and Public Liability (EL/PL) claims. This is an exciting opportunity to work with a leading personal injury team, supporting clients who have suffered injury and ensuring they receive the best possible outcome. You’ll play a key role in progressing claims efficiently, negotiating robustly with third parties, and identifying litigation opportunities where appropriate. Experience with disease and RSI claims is desirable, but not essential for the right candidate. What You’ll Be Doing * Delivering exceptional client care to individuals who have suffered injury following an accident. * Analysing evidence and researching legal issues relating to liability, causation, and quantum. * Drafting key legal documents including witness statements, pleadings, and schedules of loss. * Securing early interim payments and arranging appropriate rehabilitation support. * Negotiating effectively to optimise settlement outcomes for clients. * Managing a busy caseload using a task‑based case management system, ensuring proactive and regular client contact. * Raising the profile of the department and contributing to its ongoing success. * Carrying out any additional duties reasonably required by the business. What We’re Looking For * A genuine passion for personal injury work. * Strong communication and negotiation skills, with confidence handling objections. * The ability to remain composed and effective when dealing with changing circumstances or challenging situations. * Experience handling MOJ Portal, non‑portal, and litigated personal injury claims. * A proactive, organised approach and a commitment to achieving excellent outcomes for clients. What’s in It for You * Annual discretionary bonus scheme. * Hybrid working to support flexibility and work‑life balance. * 25 days’ holiday, rising to 30 with length of service. * Up to 12 additional “Time for Me” days through condensed working. * Development opportunities within a platinum‑accredited Investors in People organisation. Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment

Sue Ross Legal are working with a leading legal services provider in the recruitment of a Serious Injury Paralegal. Our client is a top 100 UK law firm, specialising personal injury, uninsured loss recovery, serious and catastrophic injury, accidents at work, and employer liability and public liability. Due to a period of continued growth, the firm are actively seeking dedicated, and ambitious Paralegals to support the lead file handlers in the progression of their serious injury caseload. Duties: • Produce standard free form letters to progress cases using the case management system (Proclaim). • Obtain and review medical records. • Collate evidence for detailed and provisional assessment. • Answer the telephone as the first point of contact for your Fee Earner, and deal with telephone enquiries wherever possible. • Achieve KPI’s on a monthly basis as agreed with your line manager. • Where appropriate, schedule appointments for the Fee Earner. • Liaise with the Finance Department regarding the payment of disbursements, outstanding accounts etc. • Contribute to the smooth running of the firm by assisting other members of staff in periods of peak demand with document production, task list maintenance, taking telephone calls and general administrative duties. • To undertake any other tasks as deemed relevant and reasonable by the business. Essential skills and experience: • Experience of working in a similar role supporting on cases valued over £150k. • Commitment to delivering excellent client care for clients. • Excellent communication skills, both verbally and in writing. • Accountable for achieving objectives in a fast-paced environment whilst maintaining high standards of work quality and client care. • Competent working with a case management system and good knowledge of Excel and Word. • Good attention to detail and strong organisational and time management skills. This is a fantastic opportunity for high performing individuals’ who are looking to make a career within Serious Injury and to progress to Fee Earner level; Opportunities to move into different departments across the business to expand their knowledge and experience will also be available. This role offers a mixture of office and remote working, but you must be able to attend the Wakefield office when needed (this role requires 2 days minimum in the office per week). Although experience in handling Serious Injury cases his advantageous, we would be very keen to receive applications from candidates with 6 months experience or more in any area of Litigation i.e Credit Hire, RTA, housing etc. Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment