The bar staff is responsible for delivering exceptional customer service by preparing and serving beverages, both alcoholic and non-alcoholic, in a timely and professional manner. This role requires a keen attention to detail, strong interpersonal skills, and a thorough knowledge of drink recipes and mixology techniques. The ideal candidate will be able to create a welcoming atmosphere, maintain a clean and organized bar, and ensure all legal regulations related to alcohol service are followed. Key Responsibilities: 1. Drink Preparation and Service: • Mix and serve a variety of beverages, including cocktails, mocktails, wines, beers, and spirits. • Provide recommendations to customers on drink selections based on their preferences. • Ensure all drinks are prepared according to standard recipes and portion sizes. 2. Customer Service: • Greet and engage with customers in a friendly and professional manner. • Take orders accurately and ensure customers are served promptly. • Address customer inquiries and complaints efficiently, escalating issues to the Bar Manager when necessary. 3. Bar Maintenance and Cleanliness: • Keep the bar area clean and organized, including washing glassware, cleaning countertops, and maintaining equipment. • Restock bar supplies such as liquor, mixers, garnishes, and other essentials throughout the shift. • Conduct regular inventory checks and report shortages or discrepancies to the Bar Manager. 4. Cash Handling and Transactions: • Handle cash and credit card transactions accurately, ensuring all sales are recorded correctly. • Balance the cash register at the end of the shift, reporting any discrepancies. 5. Compliance and Safety: • Adhere to all health and safety regulations, including food safety and sanitation standards. • Comply with all local laws and regulations regarding the sale of alcohol, including verifying customer age and refusing service to intoxicated patrons. • Attend regular training sessions on responsible alcohol service, first aid, and emergency procedures. 6. Team Collaboration: • Work closely with other bar staff, waitstaff, and kitchen staff to ensure efficient service. • Assist in the training of new bar staff as needed. • Participate in staff meetings and contribute to the continuous improvement of bar operations. Qualifications: • Previous experience as a bartender or in a similar role is preferred. • Strong knowledge of mixology, drink recipes, and beverage trends. • Excellent communication and customer service skills. • Ability to work in a fast-paced environment while maintaining high standards of service. • Basic math skills for handling cash transactions. • Flexibility to work evenings, weekends, and holidays as needed. Physical Requirements: • Ability to stand for long periods of time. • Capable of lifting heavy items, such as cases of liquor or beer kegs, as required. Additional Skills: • Certification in responsible alcohol service (e.g., TIPS or equivalent) is a plus. • Passion for the hospitality industry and a positive attitude.
We are looking for reactive maintenance staff to join our growing team working across the capital and UK. We welcome applicants with a range of skills; handystaff, plumbers, electricians and decorators can all apply! You will be required to travel between sites to assess and complete reactive tasks and will be given an Oyster card or will have use of company pool vans. We also offer training to staff so if you are interested in progression then we can certainly help.
The floor staff is responsible for delivering a high level of customer service to all guests, ensuring they have a memorable dining experience. This role involves greeting and seating guests, taking food and drink orders, delivering meals, and providing attentive service throughout the customer’s visit. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: 1. Customer Service: • Greet guests warmly upon arrival and assist with seating arrangements. • Present menus, explain daily specials, and answer questions about menu items, beverages, and other restaurant services. • Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly. 2. Order Management: • Ensure that all orders are prepared and served according to the restaurant’s standards and within a reasonable time frame. • Serve food and beverages to guests, ensuring the correct dishes are delivered to each customer. • Check back with customers to ensure satisfaction with their meals and beverages. 3. Dining Area Maintenance: • Maintain the cleanliness and organization of the dining area, including setting up and clearing tables, refilling condiments, and resetting tables after guests leave. • Monitor the dining area for spills, messes, and other potential hazards, addressing them promptly to maintain a safe environment. • Assist with the arrangement of seating and tables to accommodate reservations and walk-in guests. 4. Payment Handling: • Present the bill to customers and process payments accurately, handling cash, credit cards, and other forms of payment. • Ensure that the cash register balances at the end of each shift, reporting any discrepancies to the Floor Manager. 5. Team Collaboration: • Work closely with kitchen staff, bartenders, and other floor staff to ensure smooth operation and a seamless dining experience for guests. • Communicate any special requests, allergies, or dietary restrictions to the kitchen and bar staff. • Assist with training new floor staff as required. 6. Complaint Resolution: • Handle customer complaints and concerns professionally, seeking to resolve issues to the customer’s satisfaction. • Escalate unresolved complaints to the Floor Manager or Restaurant Manager when necessary. 7. Compliance and Safety: • Adhere to all health and safety regulations, including food safety and sanitation standards. • Follow all restaurant policies and procedures, including those related to uniform, grooming, and punctuality. • Attend regular training sessions on service standards, food handling, and emergency procedures. Qualifications: • Previous experience in a customer service role, preferably in a restaurant or hospitality setting. • Excellent communication and interpersonal skills. • Ability to work in a fast-paced environment while maintaining a positive attitude. • Strong attention to detail and the ability to multitask effectively. • Basic math skills for handling payments and making change. Physical Requirements: • Ability to stand, walk, and carry trays of food and beverages for extended periods. • Capable of lifting and carrying items up to 25 pounds. • Flexibility to work shifts, including evenings, weekends, and holidays. Additional Skills: • Knowledge of food and beverage menus, including basic wine, beer, and cocktail knowledge, is a plus. • A passion for customer service and hospitality.
The Office Manager is responsible for overseeing the overall operations of the office, ensuring a productive and efficient work environment. Managing office staff, delegating tasks, and ensuring that all administrative functions are carried out effectively. Develop and implement office policies and procedures to enhance productivity and maintain a well-organized workspace. Managing office budgets, including monitoring expenses, approving invoices, and ensuring cost-effective purchasing of office supplies and services. Coordinate with other departments to ensure seamless communication and collaboration across the organization. Managing office facilities, including coordinating maintenance, repairs, and office space planning to ensure a safe and comfortable work environment. Responsible for planning and organizing company events, meetings, and team-building activities, ensuring all logistical details are handled. Managing vendor relationships, negotiating contracts, and ensuring that all external services meet company standards and requirements. Handle employee relations within the office, addressing concerns, providing support, and fostering a positive workplace culture.
Guest Experience Host Location: Naana Holistic – Holistic Beauty + Health Studio About Us: Naana Holistic is a sanctuary dedicated to healing and everyday beauty care. We create premium beauty and health products in the UK using small-batch, pure, organic, plant-based ingredients. Our mission is to nurture our clients’ well-being through holistic and environmentally conscious practices. Job Overview: As a Guest Experience Host at Naana Holistic, you will be the face of our studio, ensuring every guest feels welcomed, valued, and rejuvenated. You will provide exceptional customer service, facilitate a seamless experience, and embody our commitment to holistic wellness and beauty. Key Responsibilities: • Welcoming Guests: Greet visitors with warmth and professionalism, offering an exceptional first impression of our studio. • Customer Service: Address guest inquiries, provide information about our products and services, and ensure a high standard of service throughout their visit. • Appointment Management: Assist with scheduling, rescheduling, and confirming appointments, ensuring smooth operations and minimal wait times. • Product Knowledge: Demonstrate a deep understanding of our holistic products and services, offering personalized recommendations and explanations. • Environment Maintenance: Ensure the studio is clean, organized, and inviting, reflecting our brand’s commitment to purity and tranquility. • Feedback Collection: Gather and report guest feedback to help enhance our services and address any concerns promptly. • Administrative Tasks: Handle front desk operations, including managing phone calls, processing transactions, and maintaining accurate records. Qualifications: • Previous experience in a customer-facing role, preferably in the beauty or wellness industry. • Exceptional interpersonal and communication skills. • Strong organizational abilities and attention to detail. • Passion for holistic health, beauty, and organic products. • Ability to work both independently and as part of a team in a dynamic environment. • Proficiency with appointment booking systems and basic office software. Benefits: • Competitive salary and performance-based incentives. • Discounts on our range of products and services. Free treatments! • Opportunities for professional development and growth within the company. • A supportive and inclusive work environment focused on personal and professional well-being. How to Apply: Submit your resume and a cover letter detailing your relevant experience and passion for holistic beauty and health. Join us at Naana Holistic and be a part of a dedicated team committed to enhancing well-being through organic and mindful practices. We look forward to welcoming you to our community.
A fast food team member typically has a variety of responsibilities aimed at providing excellent customer service and maintaining efficient operations in a fast food restaurant. Below is a comprehensive job description for a fast food team member: --- Job Title: Fast Food Team Member Reports To: Shift Supervisor / Store Manager Job Summary: A Fast Food Team Member plays a key role in ensuring customer satisfaction by preparing food, serving customers, and maintaining a clean and friendly environment. This role requires efficiency, attention to detail, and excellent customer service skills. Key Responsibilities: 1. Customer Service: - Greet customers warmly and provide a welcoming atmosphere. - Take accurate food orders from customers and enter them into the POS system. - Handle customer inquiries and complaints in a professional manner. 2. Food Preparation: - Prepare and cook food items according to the restaurant’s recipes and standards. - Assemble sandwiches, burgers, and other menu items as ordered. - Ensure food items are properly stored, rotated, and maintained for freshness. 3. Cash Handling: - Operate the cash register and handle cash transactions accurately. - Process credit/debit card transactions and provide correct change. - Balance cash drawers at the end of shifts and report any discrepancies. 4. Cleaning and Maintenance: - Maintain cleanliness and organization of the dining area, kitchen, and restrooms. - Follow sanitation and safety procedures, including proper food handling and storage. - Perform routine cleaning tasks, including sweeping, mopping, and wiping down surfaces. 5. Team Collaboration: - Work closely with other team members to ensure efficient service and a positive work environment. - Assist in training new employees as needed. - Communicate effectively with managers and peers. 6. Inventory and Supplies: - Monitor inventory levels and notify management of low stock. - Assist in receiving and storing deliveries. - Restock items as needed throughout the shift. Qualifications: - Previous experience in a fast food or customer service environment (preferred). - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Excellent communication and interpersonal skills. - Basic math skills and ability to handle cash transactions accurately. - Availability to work flexible hours, including weekends and holidays. Physical Requirements: - Ability to stand for extended periods. - Capability to lift and carry up to 25 pounds. - Comfortable working in a hot, noisy environment. - Manual dexterity to handle food items and operate kitchen equipment.
Position 1: Daytime Cleaner Schedule: 4 times a month during daytime hours (flexible scheduling) Pay: £11.50 per hour Responsibilities: Perform general cleaning duties including dusting, vacuuming, mopping, and sanitizing surfaces. Clean and maintain common areas such as lobbies, hallways, and office spaces. Replenish supplies in restrooms and other areas as needed. Ensure the premises are clean, tidy, and presentable at all times. Requirements: Previous cleaning experience is preferred but not required. Ability to work independently and manage time effectively. Strong attention to detail and a commitment to high-quality work. Must be reliable and punctual. Position 2: Club Cleaner Schedule: During club service hours (typically evenings and weekends) Pay: £13.00 per hour Responsibilities: Tend to the cleanliness and hygiene of club toilets during service hours. Regularly check and restock toilet supplies such as tissue paper, soap, and hand towels. Ensure that all restroom facilities are clean, odor-free, and well-maintained. Promptly respond to any cleaning emergencies or spills during service hours. Requirements: Previous experience in a similar role is preferred. Ability to work in a fast-paced environment and handle cleaning tasks discreetly during service hours. Excellent attention to detail and hygiene standards. Must be reliable and able to work evenings and weekends. Team Leader (Daytime) Schedule: Daytime shifts, flexible hoursPay: £13.00 - £15.00 per hour Responsibilities: Supervise and coordinate the cleaning team during daytime shifts. Ensure all cleaning tasks are completed to a high standard. Provide training and support to cleaning staff as needed. Conduct inspections to maintain quality control and address any issues promptly. Liaise with management to communicate any operational needs or concerns. Requirements: Proven experience in a cleaning or supervisory role. Strong leadership and communication skills. Ability to manage a team and ensure high standards of cleanliness. Reliable, with a strong work ethic and attention to detail. Position 4: Team Leader (Night) Schedule: Night shifts, typically evenings and weekendsPay: £15:00 - £18.00 per hour Responsibilities: Supervise and coordinate the cleaning team during night shifts. Ensure all cleaning tasks are completed efficiently and to a high standard. Provide guidance and support to night cleaning staff. Monitor and maintain inventory of cleaning supplies. Report any maintenance or cleaning issues to management. Requirements: Experience in a supervisory role, preferably in a cleaning or facilities management environment. Ability to lead a team and handle night-time operations effectively. Strong problem-solving skills and attention to detail. Must be reliable, with excellent organizational and time management skills. Need to be available for a trial clean for 3-6hrs travel will be compensated @£10-£15
We are seeking dedicated and detail-oriented Cleaning Operatives to join our team. Whether you’re looking for full-time hours or something more flexible, we offer a range of shift patterns to suit your availability. Key Responsibilities: Perform routine cleaning tasks such as dusting, sweeping, mopping, and sanitizing. Maintain cleanliness in common areas, restrooms, and offices. Report any maintenance issues or safety hazards. Follow health and safety guidelines to ensure a safe working environment. Requirements: Previous cleaning experience is preferred but not essential. We provide training for those eager to learn. A keen eye for detail and a commitment to maintaining high standards of cleanliness. Ability to work independently or as part of a team. Benefits: Competitive hourly rate of £11.75. Flexible working hours to suit your lifestyle. Opportunities for career progression and additional training. Friendly and supportive team environment. We would love to hear from you if you are reliable, hardworking, and take pride in your work. Apply today, and join the Clean Qweens Services family! How to Apply: Please submit your CV and DBS certificate, if you have one and indicate your availability for shifts in your application. Note: Hours will vary based on your availability and the needs of the business.
- Recruitment and training of the Service Station staff and management of their duties. - Review Staff performance and appraisal. - Dealing and resolving all customer queries, complaints, comments and needs. - Ensure all customers receive a pleasant experience at the Service Station. - Ensure the site is kept operational for all scheduled hours of opening. - Maintain stock takes of all products and services. - Oversees the Maintenance of Financial records of the station. - Continue and maintain good relationships with suppliers and customers. - Ensure all bills are settled and all payments are collected from customers. - Ensure compliance of oneself and customers with the Health and Safety Regulations - Complete fuel station manager sales reconciliation sheet at end of day. - Receive goods delivered to the station including fuel deliveries. - Treat in the strictest confidence any information received concerning the company policies, sales or trade figures.
- Oversee day-to-day administrative operations, including managing schedules, coordinating appointments, and handling correspondence; - Maintain accurate records and documentation, including resident files, staff records, and financial records; - Assist with payroll processing, invoicing, and budget management in collaboration with the finance department; - Act as a point of contact for staff inquiries and concerns, providing guidance and support as needed; - Oversee the maintenance and upkeep of the facility, including coordinating repairs, ordering supplies, and ensuring compliance with health and safety regulations; - Manage relationships with vendors and service providers, negotiating contracts and agreements as required; - Monitor facility usage and implement procedures to optimize space utilization and efficiency
The overall purpose of this role will be to promote all company services by maximising sales opportunities while maintaining an organised sales environment. As a Sales Consultant you will be responsible for selling key services (Waste clearance, jet washing), making appointments for management to quote on more specialist services (Property Maintenance, Renovations) You will achieve this by delivering high levels of customer service to increase sales and customer loyalty. You will be responsible for providing a quality service to all clients and potential clients. You will ensure a smooth and efficient operation of all sales procedures. You will liaise with all managers and staff, and service providers on a regular basis, to ensure internal communications remain harmonious. Duties • To fully support the aims & objectives of the business organisation and your department specifically. • To achieve and exceed weekly/monthly departmental targets • To respond promptly to all enquiries and actively sell company services (Waste clearance, jet washing, Property Maintenance, Renovations) to enquirers. • To provide a high level of service to all enquirers and clients; using documentation and management experience to provide accurate information. • To design, plan and prepare quotes while adhering to deadlines. • To actively try to convert all enquiries to bookings. • Process all incoming enquiries via our company brands and communication channels including websites such as telephones, websites, emails, WhatsApp messages, or any other inbound method. • Process all sales bookings at time of taking them. • Updating the jobs portal for operations team to complete, ensuring they are aware of new tasks and any specific details • To ensure customers receive the correct documentation regarding their booking including sending booked confirmations and daily invoices or receipts. • Send out after service messages requesting reviews • To conduct follow up calls/emails after quotes have been sent. • To conduct (as advised) periodic call backs to existing customers to encourage re-book • Act as first point of call for customers including public and trade enquiries, sales, and any other issues • Liaise with operations team to ensure the sales you have taken are completed as promised to customers through messages, notes or where required over the phone. • Communicate any issues to relevant management team members. • Maintain a tidy and organised office working environment Requirements • Fluent English Speaker – both written/verbal • Advance Level of education (Degree not essential) • Some experience of selling products or working in customer services is beneficial. • Minimum 2 years experience of working in a sales environment • Must be IT literate: Microsoft Word, Excel, Outlook • Experience working with CRM systems would be beneficial Other Skills/Abilities • Excellent telephone manner & confident when speaking with different clients • Must have excellent communication skills • Ability to cope well under pressure, and at the same time maintain high team spirit • High level of concentration and attention to detail required • Self-motivator & ability to work on own initiative and as part of a small team • Enthusiastic and hard working NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organisation.
As a PPM Engineer, you will be responsible for maintaining the highest standards of maintenance and upkeep across all areas of the hotel. Your role will involve planned preventative maintenance, reactive maintenance, and ensuring the smooth operation of the hotel's facilities. Key Responsibilities: PPM Activities: Carry out planned preventative maintenance activities in accordance with company and departmental standards throughout the hotel. Daily Inspections: Perform daily walks of public areas and guest corridors to replace failed lamps and ensure all lights are working as designed. Guest Room Maintenance: Conduct basic PPM activities on fixtures and fittings within guest bedrooms, maintaining company and departmental standards. Reactive Maintenance: Provide a fast and professional reactive maintenance service to guest rooms and public areas as directed by departmental managers. A/C Maintenance: Ensure A/C ventilation grills are cleaned during PPM visits to guestrooms. Coordination with Housekeeping: Liaise with Housekeeping to coordinate and prioritize maintenance activities. Prompt Response: Respond promptly to maintenance inquiries across all departments. Safety Compliance: Carry out maintenance repair work while ensuring appropriate PPE is worn and safety standards are met. Qualities We Are Looking For: Previous experience desirable in a 4 start hotel training given Ability to work independently and efficiently. A positive attitude with the ability to follow instructions. Excellent attention to detail to ensure the highest standards are maintained. What We Offer: We offer a competitive salary and benefits, including a uniform, room discounts, and excellent training opportunities. Join us and become part of the global IHG family. Together, we work better – we trust and support each other, do the right thing, and welcome different perspectives. Join the Crowne Plaza London Kings Cross team and elevate your career in the hospitality industry today!
We're hiring for the position of Repairs Team Leader 🔨 Your Option Services Ltd carry out disrepair and handy-person services for multiple clients across Croydon. We are seeking a Repairs Team Leader to join our team. You will be responsible for supervising team members, supporting residents with reactive repairs and maintenance across various properties; working across a route with a wide range of general repairs and maintenance tasks. You’ll need plenty of previous experience and a positive ‘can do’ attitude to excel in this role, meeting new people and delivering high standards of work and service are key. This is a great opportunity for someone who is looking to develop in this industry and would like career progression. Full-Time, Permanent Role, 37.5 hours per week Calling all Repairs & Maintenance Operatives; If you are looking for a fast-paced role within the property sector that will offer you variety, targets to hit and different challenges each day, you may be just what we are looking for. You will be carrying out multi-trade repairs and refurbishment activities to housing properties delivering best in class customer service and satisfying all safety, quality, and cost control standards whilst overseeing the team. A certified core trade would be desirable and complementing this can deliver additional trade activities in support of completing repair/refurbishment works on time and to a high standard in accordance with agreed standard operating procedures. Take ownership in undertaking construction, fault finding and maintenance repairs such as general decorating, aiming for a first-time completion whilst remaining within budget and time parameters. Essential skills required: •Driving Licence •Team Leader/Supervisor experience •High quality repairs/handyman experience •Good Customer Service Skills •Good working within a team or lone working •Plastering experience •Plumbing experience is desirable but not necessary. Pay: £30,000.00 per year
Company Description MCR Homes is a property development company based in the London Area, United Kingdom. We specialize in creating forward-looking properties of exceptional quality, designed for individuals and institutional investors. Our focus is on developing homes and neighborhoods where people can live and grow, offering lifestyle experiences tailored for tomorrow's market. Role Description This is a full-time on-site role for an Assistant Block Manager at MCR Homes in London Area, United Kingdom. The Assistant Block Manager will be responsible for overseeing day-to-day operations within residential blocks, managing relationships with residents, coordinating maintenance and repairs, and ensuring the smooth running of the properties. Qualifications Experience in property management, facilities management, or related field Knowledge of leasehold property management regulations Strong organisational and communication skills Ability to prioritize tasks and work effectively under pressure Attention to detail and problem-solving abilities Proficiency in Microsoft Office and property management software Relevant professional certifications (e.g., IRPM, RICS) are a plus Bachelor's degree in Real Estate, Property Management, or related field
We're hiring for the position of Repairs Team Leader 🔨 Your Option Services Ltd carry out disrepair and handy-person services for multiple clients across Croydon. We are seeking a Repairs Team Leader to join our team. You will be responsible for supervising team members, supporting residents with reactive repairs and maintenance across various properties; working across a route with a wide range of general repairs and maintenance tasks. You’ll need plenty of previous experience and a positive ‘can do’ attitude to excel in this role, meeting new people and delivering high standards of work and service are key. This is a great opportunity for someone who is looking to develop in this industry and would like career progression. Full-Time, Permanent Role, 37.5 hours per week Calling all Repairs & Maintenance Operatives; If you are looking for a fast-paced role within the property sector that will offer you variety, targets to hit and different challenges each day, you may be just what we are looking for. You will be carrying out multi-trade repairs and refurbishment activities to housing properties delivering best in class customer service and satisfying all safety, quality, and cost control standards whilst overseeing the team. A certified core trade would be desirable and complementing this can deliver additional trade activities in support of completing repair/refurbishment works on time and to a high standard in accordance with agreed standard operating procedures. Take ownership in undertaking construction, fault finding and maintenance repairs such as general decorating, aiming for a first-time completion whilst remaining within budget and time parameters. Essential skills required: •Driving Licence •Team Leader/Supervisor experience •High quality repairs/handyman experience •Good Customer Service Skills •Good working within a team or lone working •Plastering experience •Plumbing experience is desirable but not necessary. Pay: £30,000.00 per year
We are currently seeking a highly motivated Commis Chef to join our team and play a vital role in delivering exceptional dinning experiences to guests at our partnered hotels. Responsibilities: - Produce high-quality food consistently to meet Hotel standards. - Efficiently complete assigned tasks within given timeframes. - Collaborate effectively with the kitchen team to ensure smooth operations. - Maintain a clean and safe kitchen environment, preventing food contamination. - Assist other departments as needed and build positive working relationships. - Identify and report maintenance, hygiene, or safety issues promptly. Requirements: - Previous kitchen experience as a Commis Chef or culinary apprentice. - A positive and enthusiastic approach to work. - Strong communication and interpersonal skills. - Ability to work calmly and effectively under pressure. - Proven teamwork and ability to follow instructions. - Eagerness to learn and grow within the culinary industry. - Valid food hygiene certificate.
Hello All I am hiring an event floor manager for a period of 4 months - Sept 2024 to December 2024 for a hotel in LUTON Pay - £1500-£2000 pm depending on the experience. Interviews are happening immediately, only apply if you are available for the said period. Thank you for your application. Please find below the job responsibilities. Responsibilities - To control and manage the Meetings and Events Department to ensure the smooth, efficient and problem free organisation of any event including weddings, private dinners, seminars, party nights or product launches. - To ensure all guests receive the highest level of service at all times and that guests receive a willing and courteous service, always promoting the hotel and its image. - To ensure all Meetings and Events suites are correctly serviced by Meetings and Events. - To actively assist in the supervision and preparation of function and banqueting set ups. - To ensure all meeting rooms and function - To manage the smooth and efficient organisation of the Banqueting team responding quickly and effectively to guest expectations and customer needs. - To be an exceptional and professional ambassador for the hotel and the wider Elite group in all your business relationships at all times setting the highest standards of leadership, integrity and commitment - To contribute to the profitable operation of the hotel by maintaining and adhering to allocated budgets by controlling stock, consumables, wastage and pilfering within all areas under their supervision. - To assist and liaise with conference, events and meeting organisers as required during the function with regard to function sheet, room layouts and amendments etc. - To ensure that effective communication occurs between all departments involved in the provision of services to clients and that Meetings and Events staff are trained in the “core values” of the hotel (which emphasise the need to meet and exceed guest expectations). Also, to advise the Meetings and Events Operations Manager of any potential problems during meetings, conferences or weddings. - To ensure good working relationships with colleagues and other departments and to assist the Meetings and Events Operations Manager to assess training needs throughout the department. - To liaise with the Meetings and Events Operations Manager regarding all bookings and be pro active in eliminating all potential problems relating to the day to day business and future business, ensuring customer satisfaction is maximised and opportunities for guaranteeing repeat custom are exploited. - To ensure that all employees work within a safe and secure environment by complying with H&S legislation and liaise closely with the hotel’s appointed health and safety consultants as required. - To be aware of the need to observe Health and Safety at Work and Hygiene regulations, and advise Management of any irregularities. Maintain the highest levels of hygiene and cleanliness within all kitchen areas, both personal and in the working areas. - To ensure that all Meetings and Events equipment complies with Health & Safety standards and that any faults in any such equipment which represent a potential hazard to guests or staff are reported to the Duty Manager or Maintenance Manager immediately. - To ensure Meetings and Events storage areas are only used for the appropriate equipment and are kept clean and tidy. - To carry out fire procedures and regulations as laid down by the hotel.
Delivery Driver - Position Available Company: ZENVITA Join ZENVITA's team as a Delivery Driver, where you'll be an essential part of our logistics operations. We are looking for an enthusiastic individual who excels in customer service and is committed to ensuring timely deliveries. If you thrive in a fast-paced environment and love being on the road, we want to hear from you. Primary Responsibilities Efficient Deliveries: Operate company vehicles to deliver products to customers quickly and safely. Handling and Transport: Carefully load and unload shipments, ensuring all items are treated with care and accuracy. Customer Service: Engage with customers to provide an outstanding delivery experience, addressing any questions they may have. Operational Support: Collaborate with the warehouse team to streamline processes and contribute to the smooth running of daily operations. Vehicle Care: Conduct regular vehicle inspections and perform routine maintenance to ensure reliability and safety. Required Skills and Experience Driving Background: Previous experience in delivery or logistics roles is beneficial. Navigation Skills: Excellent understanding of Manchester’s streets and traffic patterns for efficient delivery routing. Communication: Strong interpersonal skills to interact effectively with customers and colleagues. Physical Stamina: Ability to handle heavy lifting and moving of packages as part of daily tasks. Dependability: A strong record of reliability and punctuality in previous positions.
Overview of the Role The Chef de Partie is responsible for food handling, preparation and execution; including quality, stock control, food safety and product consistency. Reporting Lines Direct – Head Chef, Senior Sous Chef, General Manager Strategic – Operations Manager, Head of Food and Beverage _____________________________________________________________________ Specifics of the role Hospitality Guest service People Team welfare Training and Development HR Health and Safety Financials Stock control Revenue driving _____________________________________________________________________ HOSPITALITY Guest Service Ensure adherence to specs and service standards Enhance and maintain culture and practice of regular guest care Ensure guest complaints are followed up in an appropriate and timely manner Lead by example in service in regards to ethos of ‘above and beyond’ hospitality e.g. be spoking dishes to guests’ requests where possible PEOPLE Team Welfare Participates fully in own appraisals at relevant point in the year, as well as less formal reviews such as one-to-ones and ‘Coffee Chats’ with managers Communicates effectively and in timely manner with line manager for any rota and holiday requests to allow line manager to effectively balance needs of full team Operates efficient system for receiving business information Extends ethos of hospitality towards colleagues to assist in maintenance of culture of teamwork Training and Development Is committed to training offered through EPIC Generation and in-house training, with the understanding that training focuses are dictated by service and business needs Attend EPIC Generation module sessions to 100% completion Ensure 100% brief attendance and participates in briefs as daily mini-training sessions on relevant topics HR Always acts in accordance with company policy as laid out in the staff handbook, regarding conduct at work; absence reporting and equal opportunities Keeps accurate ‘Time and Attendance’ log for own hours record through consistent daily procedure Health and Safety Always practices all HACCP procedures and commits strict adherence to company food safety guidelines Ensures a safe working environment through adherence to company policy and maintenance of building and equipment in collaboration with approved contractors Ensures timely follow up on recommendations from EHO or Surefoot Ensures strict adherence to allergens policy and procedure Ensures accurate and timely follow up on any accidents or incidents occurring on site FINANCIALS Stock Control Supports delivery of site GP through effective stock management practices and accurate adherence to specs Acts responsibly and with care with department-related stock e.g. kitchen equipment and cleaning items to ensure appropriate stock levels are maintained and wastage is minimised Revenue Driving Drives top line food sales through efficient food service that does not compromise guest experience _____________________________________________________________________ EPIC SUCCESS MEASURES EXCELLENCE Delivers excellence in all standards and KPIs PASSION Inspires and drives passion to wider team through own passion and expertise INTEGRITY All business and people decisions are driven by ethos of fairness, respect and honesty CHALLENGE AND INNOVATE Consistently drives change to areas of the business that can be improved for the benefit of guest, team and revenue
Key Responsibilities: Barista Duties: Prepare and serve a variety of hot and cold beverages, including coffee, espresso drinks, blended coffees, teas, and other drinks. Maintain knowledge of all menu items, recipes, and brewing methods to ensure quality and consistency. Operate coffee machines, grinders, and other equipment safely and efficiently. Food Service: Take customer orders and process payments efficiently and accurately. Prepare and serve food items such as sandwiches, pastries, and salads according to the café's recipes and standards. Ensure food presentation meets the café's quality standards. Customer Interaction: Greet customers warmly, answer questions, and provide recommendations to enhance their experience. Address customer concerns promptly and professionally, ensuring satisfaction. Cleanliness and Maintenance: Maintain a clean and organized work environment, including the coffee bar, seating areas, and restrooms. Follow health, safety, and sanitation guidelines for all products and work areas. Assist with inventory management, including stocking supplies and performing regular checks. Team Collaboration: Work collaboratively with other team members to ensure smooth operation and excellent customer service. Participate in staff meetings and training sessions as required.
Join Our Team as Head Housekeeper at PureStay! **About PureStay** Welcome to PureStay, where we redefine the "Home from Home" experience across the UK! We are a leading provider of serviced accommodation, dedicated to creating unforgettable stays for our guests. With properties in prime locations such as Bradford, Cardiff, Chester, Doncaster, Leeds, Liverpool, Manchester, Royal Leamington Spa, and Bath, we're constantly expanding and innovating to provide the best hospitality service in the industry. At PureStay, we value collaboration, innovation, and an unwavering commitment to excellence. We believe in fostering a culture that encourages creativity and personal growth. Join us and become a part of a team that thrives on passion, dedication, and a shared vision of delivering exceptional guest experiences. **About the Role** We're excited to announce a fantastic opportunity for an Head Housekeeper to lead our brand-new in-house Housekeeping team! This pivotal role will oversee our properties in Bath and ensure the highest standards of cleanliness and presentation across our UK-wide portfolio. We're looking for a dynamic and proactive leader who can inspire a team and drive innovation in our housekeeping operations. If you're ready to take ownership of this exciting new initiative, and if you have an entrepreneurial mindset with a love for challenges, we want to hear from you! **Why You'll Love Working with Us** Competitive Salary & Benefits: We offer a competitive salary package and a range of benefits, including healthcare, paid holidays, and employee discounts on accommodations. Career Growth Opportunities: At PureStay, we believe in nurturing talent and providing opportunities for career advancement. You'll have the chance to develop your skills and grow within the company. Inspiring Work Environment: Be a part of a team that values innovation, teamwork, and personal growth. Our positive work culture ensures you'll love coming to work every day! Impactful Role: As the Head Housekeeper, you'll play a crucial role in ensuring our guests enjoy a seamless and delightful experience. Your leadership will directly contribute to our success and reputation. **Key Responsibilities** Lead and Inspire: Lead, support, and manage our housekeeping team with enthusiasm. Recruit, train, and develop team members to ensure they perform at their best. Ensure Excellence: Oversee the cleanliness and presentation of all properties to the PureStay standard, conducting regular spot-checks to maintain quality. Innovate and Improve: Continuously enhance our cleaning operations by identifying and implementing innovative solutions for efficiency and effectiveness. Collaborate and Communicate: Work closely with the PureStay reservation team to ensure seamless operations and excellent guest experiences. Manage Operations: Plan workloads, allocate duties, and coordinate staff rotas. Ensure accurate and prompt submission of staff timesheets and oversee the maintenance of white goods within properties. Handle Administrative Tasks: Oversee supplier contracts, monitor housekeeping stocks, and manage budgeting and procurement related to the housekeeping team. Qualifications/Experience Education: Secondary School GCSE or equivalent; NVQ level 3 supervisor or certification in housekeeping management is a plus. Experience: At least 4-6 years in housekeeping, with at least 2 years in a supervisory role. Proven leadership experience is essential. **Skills & Attributes** Leadership: Strong leadership and management skills to inspire and guide your team. Communication: Excellent communication and interpersonal skills for effective collaboration. Attention to Detail: A keen eye for detail to ensure the highest standards of cleanliness. Problem-Solving: Ability to handle complaints and resolve conflicts with professionalism. Innovation: Adaptability to changing circumstances and a proactive approach to problem-solving. **Join Us Today!** If you're passionate about hospitality and ready to lead a dynamic team, apply now to become a part of the PureStay family. Help us create unforgettable stays for our guests and be a part of something truly special.
Key duties To take full responsibility for the day-to-day management & coordination of the Maintenance Team and Lead Operatives. To regularly visit the Homes and to be responsible for the overall quality of the property & the living environment. To take overall responsibility for the financial planning & control of the Maintenance teams, including budget production & control, procurement of third-party services. To manage the planning, programming and control of the works carried out by both the Maintenance Operatives and Third-Party Contractors, to achieve a high-quality work programme. Engage with external contractors to support the delivery of services to ensure that external contractors provide value for money and resident focused services. Oversee the coordination & apportionment of Out-of-Hours Call Outs & Overtime. Provide expert technical advice to team on property repair issues. To manage & control the recruitment of and to provide & support adequate training to, the Maintenance Department, for tasks that are required to carry out now & in the future. To ensure that all Health and Safety aspects are adhered too through training and toolbox talks and that all operatives have adequate PPE where required. Ensure that our Homes are compliant for property related matters and take a lead in the overall responsibility of Water Hygiene.
Job Title: Construction & Hotel Electrician Job Summary: The hotel electrician is responsible for the installation, maintenance, and repair of all electrical systems within the hotel, including broadband cabling, fire wiring, and CCTV systems. This role requires advanced technical skills, attention to detail, and the ability to handle complex electrical systems to ensure the safety and satisfaction of hotel guests and staff. Key Responsibilities: Electrical Maintenance and Repair: Perform regular inspections and maintenance of all electrical systems, equipment, and fixtures to ensure proper operation. Diagnose and repair electrical issues in guest rooms, common areas, kitchens, and other hotel facilities. Replace or repair defective components, such as wiring, switches, and circuit breakers. Broadband Cabling: Install, maintain, and repair broadband cabling systems to ensure high-speed internet access throughout the hotel. Troubleshoot and resolve connectivity issues to provide uninterrupted internet service for guests and staff. Fire Wiring: Install, inspect, and maintain fire alarm and suppression systems, ensuring compliance with safety regulations. Conduct regular tests of fire alarms and emergency lighting systems to ensure they are functioning correctly. Perform repairs and upgrades to fire wiring systems as needed. CCTV Systems: Install and maintain CCTV systems to ensure comprehensive surveillance coverage of the hotel premises. Troubleshoot and repair CCTV system issues to maintain security and safety standards. Regularly inspect and test CCTV cameras and recording equipment. Installation and Upgrades: Install new electrical systems and equipment, including lighting, power outlets, and electrical panels. Upgrade existing electrical systems to improve efficiency and safety. Safety and Compliance: Ensure all electrical work complies with local building codes, safety regulations, and hotel policies. Maintain a safe working environment by following all safety protocols and procedures. Conduct routine safety checks and tests on electrical systems and equipment. Emergency Response: Respond promptly to emergency electrical issues to minimize disruption to hotel operations and guest experience. Be on-call for emergency repairs as needed. Documentation and Reporting: Maintain accurate records of electrical maintenance and repair work. Prepare reports on electrical system status and recommend improvements or upgrades. Team Collaboration: Work closely with the maintenance team and other hotel staff to coordinate repair and maintenance activities. Provide guidance and support to junior maintenance staff and apprentices. Inventory Management: Manage inventory of electrical supplies and equipment, ensuring necessary materials are available for repairs and installations. Order new supplies and equipment as needed. Skills and Qualifications: Technical Skills: Proficiency in electrical systems, wiring, and circuitry. Expertise in broadband cabling, fire wiring, and CCTV systems. Ability to read and interpret blueprints and technical diagrams. Experience: Previous experience as an electrician, preferably in a hospitality or commercial setting, with experience in broadband, fire wiring, and CCTV systems. Certification: Relevant electrical certification or license as required by local regulations. Problem-Solving: Strong troubleshooting and diagnostic skills to identify and fix electrical issues efficiently. Communication: Good communication skills to interact with hotel staff and guests. Attention to Detail: High level of accuracy and attention to detail in all tasks. Physical Stamina: Ability to perform physically demanding tasks, including lifting, climbing, and working in confined spaces. Working Conditions: May be required to work evenings, weekends, and holidays. On-call availability for emergency repairs. Exposure to electrical hazards; must follow safety protocols at all times. Reports to: Maintenance Manager or Chief Engineer
Part-Time Trainee Dental Nurse Position Operating Hours: Monday to Friday, 8am-8pm Schedule: 2 or 3 days per week Join our well-established dental practice, known for its friendly, experienced, and supportive team. We are currently looking for a compassionate Trainee Dental Nurse to join us on a part-time basis. Employee Benefits: Health insurance Employee & Wellness Assistance Recognition and Rewards Holiday/Sick/Birthday leave Responsibilities: Assisting Dentists and Hygienists: Collaborate closely with dental professionals during patient examinations and procedures, including passing instruments, materials, and providing suction as needed. Patient Room Preparation: Ensure treatment rooms are clean, well-stocked, and set up for each patient, ensuring a smooth workflow. Record-Keeping: Prepare and maintain accurate patient records, including medical history, treatment plans, and consent forms. Customer Service: Deliver exceptional service by addressing patient questions and concerns with patience and professionalism. Sterilisation and Maintenance: Sterilise and disinfect instruments and equipment, maintaining a clean and organized treatment area. Inventory Management: Order and manage dental supplies and equipment inventory. Appointment Management: Assist in managing patient schedules and follow-up appointments. Requirements: Must be currently enrolled or planning to enroll in the NEBDN dental nursing qualification Good verbal and written communication skills with a focus on patient satisfaction Team player Ability to maintain accurate records Adaptability to changing situations and priorities If you are passionate and dedicated, seeking a new opportunity in the dental field, we encourage you to apply for this exciting position. We appreciate all applications, but only candidates selected for an interview will be contacted.