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At Ecotricity, our customers are at the heart of everything we do. Our diverse operations team deliver the excellent customer experience that Ecotricity customers come to expect. \n \n We are looking for a talented, energy-sector-experienced Head of Customer Service to join us in Stroud, Gloucestershire, for a minimum of 3 days a week. You will be responsible for the smooth running of our customer lifecycle, managing the performance of cross-functional and skilled teams delivering the day-to-day operation whilst continuously improving and challenging the way things are done. \n \n Core responsibilities: \n\n • Lead by example - rolling your sleeves up to get into the work to understand why customers are contacting us, why accounts are unbilled and what trends we’re seeing\n, • Manage and develop a group of team leaders who, in turn look after customer service specialists across customer support, billing, home moves, upselling, Pay as you go and complaints\n, • Develop a team of strong, high-performing team leaders around you\n, • You will develop and embed an inclusive, engaging, fun and rewarding culture and customer experience, setting the tone for your team\n, • Establish and maintain strong relationships with internal and external stakeholders\n, • Look at constant improvements of our processes, our people and our systems, combining your root cause analysis with your energy and service experience\n, • Be the driving force behind our ongoing upskilling programme of work\n, • Drive KPI’s to improve first customer contact resolution, improve and maintain service levels, reduce complaints, increase sales, reduce customer churn, reduce unbilled, and increase profitability through reducing our cost to serve\n, • Understand, reduce and sustain BAU unbilled numbers through insight and analysis and address root causes\n, • Drive the already excellent CAB scores so that we are number 1 in all areas\n, • Monitor and improve the day-to-day running of the operational functions, including but not limited to: Team management, Operational and real-time reporting and Compliance\n, • To comply with all DPA and GDPR guidelines\n\n \n Essential skills: \n\n • Supplier Energy industry experience is critical and we will only be accepting applications from people who have this.\n, • You’ll have experience at head of management level in an operational role\n, • Be a master at plate spinning, being able to manage multiple tasks, deadlines and people\n, • Ready to roll up your sleeves and muck in by doing the doing\n, • Be a team player and an awesome relationship builder who is able to build great working relationships with people across cultures and perspectives.\n, • You are a confident and experienced people leader who can hit the ground running in a dynamic environment, happy to take on tasks in all areas – don't be afraid to get into the detail\n, • Be super organised and think practically about all the tasks needed to get the job done\n, • You are adaptable, positive and proactive and energised by working in a fast-paced environment characterised by constant change\n, • You are someone who establishes and works with a network quickly to deliver promptly, with a focus on quality and delivery\n, • You will be analytical, seeking out data and using this to inform your decisions.\n\n \n What's in it for you... \n\n • Healthcare plan, life assurance and generous pension contribution\n, • Volunteering Day\n, • Hybrid Working\n, • Various company discounts (including shops, gyms, days out and events)\n, • Holiday of 25 days (plus bank holidays) & ability to buy/sell days\n, • Cycle to work scheme, car pooling and onsite parking available\n\n \n As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. \n \n Flexibility Statement \n \n The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment. \n \n Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. \n \n Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'. \n \n We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. \n \n Ecotricity is an equal opportunities employer and is committed to providing equality for all. \n

We're looking for an experienced B2B Quality Assurance Manager to join our Strategy, Performance & Change team. This is a fantastic opportunity to shape and evolve our quality assurance approach, providing critical insight that drives operational excellence, regulatory compliance, and continuous improvement across our B2B business. \n \n As a key leader, you'll work closely with stakeholders across Operations, Performance & Governance, and Change & Transformation to ensure quality standards are embedded, performance is optimised, and customer outcomes remain at the heart of everything we do. \n \n This role is a 14-month fixed-term contract and a great opportunity for someone looking to step up to a manager position and gain experience. \n \n For this role, you'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire, as the role requires weekly office presence. \n \n Core Responsibilities: \n \n \n Quality Strategy & Governance \n\n • Own and continuously develop the B2B Quality Assurance framework, ensuring quality standards, methodologies and governance provide effective oversight of operational performance, customer outcomes and regulatory compliance.\n, • Define and maintain quality standards, scorecards, calibration approaches and assurance processes, ensuring they remain aligned to business priorities, industry requirements and best practice.\n, • Coordinate cross-functional business readiness activities for key B2B operational processes, including major system upgrades, testing and business adoption.\n\n Quality Assurance & Insight \n\n • Lead the delivery of quality assurance activity across B2B operations, ensuring assessments are fair, consistent, evidence-based and focused on customer interactions, operational processes, industry activities and key controls.\n, • Produce meaningful insight from quality assurance activity, identifying trends, risks, root causes and opportunities, and provide actionable recommendations to improve operational performance and customer outcomes.\n, • Monitor the effectiveness of quality improvement actions, ensuring agreed improvements are delivered, embedded and deliver measurable benefits.\n\n Performance Improvement & Stakeholder Management \n\n • Partner with operational leaders, Performance & Governance and Change & Transformation teams to translate quality findings into coaching, process improvements and wider business change initiatives.\n, • Provide regular assurance and reporting to senior stakeholders, constructively challenging where standards are not being met and influencing action to improve performance.\n\n Leadership \n\n • Lead, manage and develop a high-performing team of Quality Assurance Specialists, setting clear objectives, building capability and promoting a culture of continuous improvement.\n, • Foster consistency and quality through effective calibration, coaching and professional development across the Quality Assurance function.\n, • Maintain robust governance, documentation and audit evidence to support internal assurance.\n\n \n You are highly organised and detail-oriented, and you thrive in a role that demands accuracy, structure, and proactivity. You are confident in reviewing performance, identifying trends, and translating insights into clear actions that improve outcomes. \n \n You are comfortable leading a team, setting expectations, and supporting others in delivering high-quality work. You build strong relationships with stakeholders, communicate clearly, and can challenge constructively where required. Confident under pressure, you manage priorities competently, uphold quality standards and influence stakeholders to deliver improvements. \n \n Essential skills: \n\n • Proven experience in quality assurance, operational performance, compliance, customer service management or a similar role within a complex organisation\n, • Experience leading and developing teams, with a focus on high performance and capability building\n, • Strong understanding of quality assurance frameworks and their application to operational departments and processes.\n, • Strong analytical capability with the ability to translate quality data into clear insight and actions, including identifying trends, root causes, risks and improvement opportunities\n, • Strong stakeholder management skills, with the ability to influence and challenge constructively\n, • Ability to manage multiple priorities and deliver outcomes in a structured and organised way\n, • Clear and structured communicator, both written and verbal\n, • Strong problem-solving skills and attention to detail\n, • Experience supporting coaching, feedback and performance improvement activity\n\n Desirable: \n\n • Experience working in a B2B environment\n, • Experience within a regulated industry (e.g. energy or utilities)\n, • Understanding of energy supply processes, customer operations, billing, metering or industry-related activity\n, • Knowledge of Continuous Improvement, Operational Excellence or quality management methodologies\n, • Experience using quality assurance tools, CRM systems or operational platforms (e.g. MiPerform)\n, • Experience using reporting and visualisation tools (e.g. Power BI)\n\n \n \n If you like the sound of the role but don’t meet all the requirements, we encourage you to apply. We are interested in meeting people from diverse backgrounds and experiences. \n \n \n .What's in it for you... \n\n • Healthcare plan, life assurance and generous pension contribution\n, • Volunteering Day\n, • Hybrid Working\n, • Various company discounts (including shops, gyms, days out and events)\n, • Holiday of 25 days (plus bank holidays) & ability to buy/sell days\n, • Cycle to work scheme, car-pooling and onsite parking available\n\n \n As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. \n \n Flexibility statement \n The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment. \n \n Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. \n Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. \n \n We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'. \n \n We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. \n \n Ecotricity is an equal opportunities employer and is committed to providing equality for all.

About The Role \n \n The Commercial Debt SME Assistant will be responsible for the “Small - Medium size Enterprises” (SME) which are businesses whose employees and turnover fall under a specific threshold set by the government. This represents the most considerable proportion (83%) of customer accounts within the Commercial Portfolio at present. \n \n This role requires proven experience in managing SME Commercial Energy Debt, this is critical to our ongoing success. Reporting directly to the Commercial Debt SME Team Leader, you will be responsible for carrying out all SME commercial debt management activities whilst maximizing cash collections and minimizing bad debt. Working closely with B2B colleagues across the department. All within a regulatory framework shaped by quality, compliance, and a drive for exceptional customer service. \n \n \n What you will do… \n \n\n • Ensure that inbound & outbound calls are handled in line with agreed quality and productivity related KPI’s.\n, • Meet Dunning requirements against targets and individual KPI’s.\n, • Ensure that SME customer base remains compliant with industry regulations i.e., Micro business customers, refund procedures, standards of conduct associated to debt.\n, • Ensure all complaints (internal & external) are investigated and resolved within agreed time scales.\n, • You will resolve queries from internal and external customers within specified timescales through multiple communication channels.\n, • Preparation of accounts for handover to the Escalations Team ensuring data is accurate.\n, • Meet set KPI’s for performance of SME debt targets.\n, • Communicate and negotiate payment plans with customers for both the customer and the business to ensure a fair outcome.\n, • Manage our approach to vulnerability and affordability ensuring we are treating our customers fairly and in line with our regulatory requirements.\n, • Identify, manage, and escalate where necessary (to the Escalations Team) SME customers who are considered high risk or delinquent.\n, • Working closely alongside the business and peers to ensure all key business workstreams (Wi’s) & processes impacting Debt (e.g., Billing/Work items) are not unduly blocking collection.\n, • In addition to the core responsibilities, you may be responsible for undertaking other project-based work as the need arises from across Ecotricity group – all aimed at delivering a high and consistent quality of service to Ecotricity customers.\n\n \n About You \n \n\n • Previous experience working in a Collections environment, ideally from an Energy background.\n, • Working within Commercial Debt you will be multiskilled and flexible. Adapting to fluctuating workloads in a fast-paced environment.\n, • You will have numerate and analytical skills to be able to perform root cause analysis.\n, • Enthusiastic about people and helping our customers.\n, • Excellent listening skills and verbal and written communication skills.\n, • Ability to organise own workload and multiple priorities, ability to work under own initiative.\n, • Be Team Player and demonstrate the appropriate behaviours.\n, • Intermediate excel skills required.\n, • You will be a competent in using all other Microsoft Office packages.\n, • Maintain a positive learning environment that empowers and develops you and your colleagues.\n\n \n About Us \n \n What's in it for you... \n \n Healthcare plan, life assurance and generous pension contribution \n Volunteering Day \n Hybrid Working \n Various company discounts (including shops, gyms, days out and events) \n Holiday of 25 days (plus bank holidays) & ability to buy/sell days \n Cycle to work scheme, car pooling and onsite parking available \n \n As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. \n \n Flexibility Statement \n \n The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment. \n \n Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. \n \n Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. \n \n We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'. \n \n We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. \n \n Ecotricity is an equal opportunities employer and is committed to providing equality for all.

About The Role \n \n As a Strategic Relationship Manager, you will hold ultimate accountability for the performance, satisfaction, and long-term value of Ecotricity Business’s high value and strategic customer portfolio. Acting as the partner, you will ensure that our most important customers receive an exceptional service experience through the proactive management of their portfolio. \n \n You will lead a team of Customer Relationship Managers, providing guidance, coaching, and direction to ensure all portfolio KPIs are achieved, operational tasks delivered effectively, and customer issues get resolved quickly and accurately. Your role combines strategic account management, operational oversight, and continuous improvement, working cross functionally to remove barriers, deliver commercial value, and strengthen customer loyalty. \n \n You will build deep understanding of customer needs, industry trends, and internal performance to deliver a ‘Best in Class’ service proposition and ensure Ecotricity Business remains the supplier of choice in the competitive B2B energy market. \n \n Key Responsibilities \n \n Strategic Account Management \n \n\n • Own the relationship for a portfolio of high value and strategic business customers, acting as a trusted energy partner and advisor.\n, • Drive long term portfolio performance, ensuring retention, growth, and commercial value are achieved.\n, • Meeting customers in person is a regular part of the job. You’ll visit them, understand their needs, build strong working relationships and be comfortable engaging with stakeholders at all levels. You will be presenting insights, performance updates, and recommendations for improvement on their portfolio.\n, • Understand each customer’s business, industry pressures, sustainability goals, and operational needs to deliver tailored solutions.\n, • Identify opportunities to expand service offerings, improve contract value, or support customers with new Ecotricity Business products and initiatives.\n, • Support our Sales Team with securing new business opportunities and guide customers through onboarding to ensure a smooth, positive, and consistent high-quality customer experience.\n\n \n Leadership & Coaching \n \n\n • Lead, coach, and support a team of Customer Relationship Managers, ensuring they deliver exceptional service and achieve agreed KPIs.\n, • Provide guidance on complex queries, escalations, complaints, and challenging cases.\n, • Drive a collaborative, high performance culture rooted in accountability, customer centricity, and continuous improvement.\n, • Support professional development through regular 1:1s, skills development, feedback, and training.\n\n \n Operational Excellence \n \n\n • Oversee CRM activity and end to end account management processes to ensure accuracy, compliance, and timely delivery.\n, • Ensure all metering, billing, and settlement activities across the portfolio are accurate, compliant, and managed to SLA.\n, • Monitor and manage performance KPIs across the team, including billing accuracy, complaint resolution times, customer satisfaction, and help contribute to debt reduction through collaborative working with Debt Colleagues.\n, • Collaborate closely with internal teams to remove barriers and ensure smooth customer journeys, taking ownership of all outstanding cases for your portfolio.\n, • Ensure regulatory and compliance standards are adhered to across all account management activities.\n\n \n Continuous Improvement & Change Leadership \n \n\n • Identify recurring portfolio issues or process failures and lead the creation of improvement plans.\n, • Partner with the Change & Transformation team to shape and embed new products, services, and processes.\n, • Promote a culture of innovation, encouraging the team to suggest ideas that enhance the customer experience.\n, • Use data and insights to proactively identify risks, inefficiencies, or opportunities for optimisation.\n\n \n About the team… \n \n Our Ecotricity Business team is fast paced, collaborative, and dedicated to delivering the absolute best service to our strategic business customers. We take pride in owning the customer journey from start to finish and supporting one another to achieve outstanding results. \n \n As we continue to grow and transform our service offering, you’ll play a crucial role in shaping the future of our customer experience — bringing innovative ideas to the table, improving processes, and championing our people. \n \n About You \n \n You’re a confident leader with a strong background in customer relationship management, within the B2B energy sector You excel at building strong relationships, managing complex portfolios, and enabling your team to deliver a consistently high-quality service. You thrive in fast paced environments, take ownership, and understand how to balance commercial priorities with exceptional customer experience. \n \n \n Knowledge & Experience \n \n Essential: \n \n\n • Strong experience in B2B account management, client relationship management, or strategic portfolio oversight\n, • Proven leadership experience, including coaching, performance management, and supporting career development.\n, • Strong understanding of energy industry processes (metering, billing, settlement)\n, • Experience building senior level customer relationships and managing escalations.\n, • Demonstrated ability to meet KPIs, drive improvements, and deliver client-driven solutions.\n, • Strong commercial awareness and numeracy skills Experience working with CRM systems; Salesforce knowledge highly desirable.\n\n \n \n Desirable: \n \n\n • Experience working with Third Party Intermediaries (TPIs)\n, • Background in the renewable or sustainable energy sector\n, • Experience supporting transformation or change programmes.\n\n \n \n Skills: \n \n\n • Excellent communication skills at all levels, including presenting to senior stakeholders.\n, • Strong problem solving and analytical ability.\n, • Effective prioritisation, organisation, and decision-making skills\n, • Ability to work collaboratively across teams and influence without direct authority.\n, • High attention to detail, with the ability to interpret and challenge data.\n\n \n \n Attributes: \n \n\n • Customer centric, with a passion for delivering exceptional experiences.\n, • Strategic thinker with a proactive, solutions focused mindset.\n, • Engaging, supportive leader who builds trust within teams.\n, • Self-driven, accountable, and motivated to deliver high performance.\n, • Adaptable and comfortable in a dynamic, evolving environment\n, • A true team player who fosters collaboration, openness, and long-term relationships\n\n \n About Us \n \n What's in it for you... \n \n\n • Healthcare plan, life assurance and generous pension contribution\n, • Volunteering Day\n, • Hybrid Working\n, • Various company discounts (including shops, gyms, days out and events)\n, • Holiday of 25 days (plus bank holidays) & ability to buy/sell days\n, • Cycle to work scheme, car-pooling and onsite parking available\n\n \n As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. \n \n Flexibility statement \n \n The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment. \n \n Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. \n Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. \n \n We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'. \n \n We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. \n \n Ecotricity is an equal opportunities employer and is committed to providing equality for all.

About The Role \n \n We're looking for an Industry Operations Expert to join our friendly and supportive team. \n This is an exciting opportunity to play an important role in a rapidly changing energy industry. You'll help ensure our customers have a smooth journey with Ecotricity while supporting key industry processes including Registrations, Settlement, Industry Data Management, Data Exceptions, and Smart Export Guarantee (SEG) operations. \n \n As one of our subject matter experts, you'll be a trusted source of knowledge for colleagues across the business, helping to solve complex issues, improve processes, and maintain the high standards of data quality and compliance that our customers rely on. \n \n You'll stay up to date with industry changes, share knowledge with the wider team, and help us continuously improve the way we work. Whether you're resolving industry exceptions, supporting colleagues with technical queries, or contributing to change initiatives, you'll have a genuine opportunity to make a difference. \n \n \n What You'll Be Doing \n \n\n • Supporting customers from registration through to first bill by helping ensure industry data is accurate and complete.\n, • Investigating and resolving industry data exceptions and operational queries within agreed timescales.\n, • Acting as a trusted point of contact for electricity and gas industry data issues.\n, • Working closely with colleagues, industry partners, and third parties to achieve the best outcomes for customers.\n, • Helping maintain high standards of data integrity, compliance, and operational performance.\n, • Keeping up to date with industry developments and sharing knowledge across the team.\n, • Supporting process improvements, change initiatives, and the creation of clear documentation and training materials.\n, • Contributing to projects and wider team activities that support Ecotricity's goals and mission.\n\n \n \n About You \n \n We're looking for someone who is curious, proactive, and enjoys solving problems. You'll be naturally organised, have a keen eye for detail, and take pride in delivering work to a high standard. \n \n Just as importantly, you'll enjoy working collaboratively, sharing knowledge, and supporting colleagues to learn and grow. You'll be comfortable managing relationships across the business and confident communicating complex information in a clear and approachable way. \n \n Previous experience within the energy industry would be beneficial, but we also welcome applications from people with transferable skills and a willingness to learn. \n \n \n What You'll Bring \n \n\n • Strong analytical and problem-solving skills.\n, • Excellent attention to detail and accuracy.\n, • The ability to manage competing priorities and work effectively under pressure.\n, • Great communication and relationship-building skills.\n, • Confidence using Microsoft 365 and CRM systems.\n, • A passion for continuous improvement and learning.\n, • A collaborative approach and willingness to share knowledge and support other\n, • Pride in delivering excellent work and making a positive impact.\n\n \n \n About Us \n \n What's in it for you... \n \n \n Healthcare plan, life assurance and generous pension contribution \n Volunteering Day \n Hybrid Working \n Various company discounts (including shops, gyms, days out and events) \n Holiday of 25 days (plus bank holidays) & ability to buy/sell days \n Cycle to work scheme, car pooling and onsite parking available \n \n As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. \n \n \n Flexibility Statement \n \n The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment. \n \n Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. \n Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. \n \n We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'. \n \n We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. \n \n Ecotricity is an equal opportunities employer and is committed to providing equality for all.

About The Role \n \n Stroud- Office based during training and hybrid considered after passing probation \n \n The start date for this role is Monday 2nd November 2026 and Assessment Centres will take place on w/c 21st and 28th September 2026 in Stroud. \n \n Salary Details: £25,550-£27,150 Depending on Experience with a £2,500 OTE and shift allowance \n \n 36.5 hours a week: Shift work between Monday to Friday 8.30am to 7.30pm, some Saturday and Sundays 9am-5pm and some Bank holidays 9-5pm. \n \n As a skilled Customer Service Agent, your mission is to provide exceptional service to every one of our customers, via our omni channel including telephony, email and admin tasks. \n \n You will be taking ownership of customer queries to offer first contact resolution where possible, for customer queries regarding a variety of areas, but including, in life, billing, pay as you go, and home move operations. \n \n Core Responsibilities: \n \n\n • Take full responsibility for all customers you deal with, delivering end to end customer service.\n, • Act as the primary point of contact for customers through multi channels such as telephone, email, app and live chat\n, • Manage and adhere to service level and resolution targets for customers and contacts.\n, • Engage with other areas of the business to ensure customer requests are completed in a timely manner.\n, • Ensure our customer accounts are correct and all requests are completed accurately and first time to enable precise billing for our customers.\n, • Take ownership of customer complaints, prioritise and complete to the customer’s satisfaction and within agreed time scales.\n, • Take ownership to drive down our unbilled accounts (failed and draft bills)\n, • Process a home move in or a move out, ensuring an accurate final bill is produced and any credits refunded.\n, • Educate, coach and influence customers on best practise for domestic energy use.\n, • Comply with all Data Protection and GDPR guidelines\n, • Any other ad-hoc duties as requested by Leadership & Management.\n\n \n About You \n \n Essential skills: \n \n\n • Existing customer service experience will be advantageous.\n, • Enthusiastic, proactive and comfortable in taking the lead across cross functional departments at all levels.\n, • Is curious and enjoys problem solving using proven methodologies and learning new ways to identify and manage improvements.\n, • Strong interpersonal skills with the ability to communicate effectively and influence people at all levels to solve complex problems across multiple areas.\n, • Highly motivated, with the ability to work on own initiative and deliver to tight deadlines.\n, • Passionate about what they do and about making a difference.\n\n \n About Us \n \n What's in it for you... \n \n\n • Healthcare plan, life assurance and generous pension contribution\n, • Volunteering Day\n, • Hybrid Working\n, • Various company discounts (including shops, gyms, days out and events)\n, • Holiday of 25 days (plus bank holidays) & ability to buy/sell days\n, • Cycle to work scheme, car-pooling and onsite parking available\n\n \n As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. \n \n Flexibility statement \n \n The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment. \n \n Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. \n Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. \n \n We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'. \n \n We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. \n \n Ecotricity is an equal opportunities employer and is committed to providing equality for all.

We are looking for a talented and motivated Environmental Data Coordinator with experience in data analysis, reporting and sustainability data management, who is passionate about supporting environmental performance, carbon reduction initiatives and continuous improvement across multiple business operations. This role will see you operate across a diverse range of business activities, from an energy supply call centre and a vegan food factory to a diamond manufacturing plant and a football club. \n \n Core responsibilities: \n\n • Collect, validate, analyse, and report sustainability and carbon footprint data across multiple businesses and operational activities to support environmental targets, compliance requirements, and strategic decision-making.\n, • Lead the coordination, consolidation, and quality assurance of sustainability data from multiple internal stakeholders and business units, ensuring accuracy, consistency, and timely reporting.\n, • Analyse environmental performance trends, identify opportunities for improvement, and produce meaningful insights, dashboards, and reports to support sustainability objectives and emissions reduction programmes.\n, • Support the implementation, monitoring, and ongoing development of the Scope 3 emissions reduction strategy, including data collection, emissions calculations, and performance tracking.\n, • Maintain sustainability documentation, records, and document management systems, ensuring accuracy, accessibility, and compliance with business and certification requirements.\n, • Assist with internal and external ISO 14001 audits, including audit preparation, compliance activities, corrective actions, and the ongoing maintenance and improvement of Environmental Management Systems.\n, • Support the development, implementation, and review of sustainability policies, procedures, objectives, and initiatives to drive continuous environmental improvement and achievement of sustainability targets.\n, • Provide training, guidance, and support to colleagues across multiple business functions to promote environmental awareness, sustainability best practices, and compliance with Environmental Management System requirements. Manage sustainability communications and employee engagement initiatives, maintain training records and coordinate awareness campaigns to support a positive sustainability culture across the business.\n, • Provide sustainability and environmental support across wider business functions, projects.\n\n \n For this role, you'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire, as the role requires an office presence. \n \n Essential skills \n\n • Must have strong analytical and numeracy skills and demonstrate attention to detail.\n, • Excellent IT skills, including Excel and PowerPoint\n, • Excellent written and verbal communication skills.\n, • Proactive with the ability to work under pressure, manage multiple deadlines with a high level of quality assurance and due diligence, prioritise a varied workload, and work independently\n, • Driving license required due to visiting other locations for the Green Britain group\n, • Experience in carbon accounting.\n, • Experience with ISO14001\n\n \n If you are successful in securing this role, it means you have a real passion for our vision for a Green Britain, as well as an energetic and dynamic approach. \n \n .What's in it for you... \n\n • Healthcare plan, life assurance and generous pension contribution\n, • Volunteering Day\n, • Hybrid Working\n, • Various company discounts (including shops, gyms, days out and events)\n, • Holiday of 25 days (plus bank holidays) & ability to buy/sell days\n, • Cycle to work scheme, car-pooling and onsite parking available\n\n \n As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. \n \n Flexibility statement \n The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment. \n \n Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. \n Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. \n \n We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'. \n We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. \n \n Ecotricity is an equal opportunities employer and is committed to providing equality for all. \n

Ecotricity, the UK’s first true green energy provider, has a strong internal technology team building solutions across mission-critical platforms. The Senior Engineer will create solutions that use artificial intelligence to solve real business problems, with AWS/Databricks as the core production platform and Claude and Codex supporting the engineering workflow. This is a hands-on role spanning discovery, software delivery and the reliable operation of live services Responsibilities • Own the design, build, deployment and ongoing operation of production-grade AI-enabled data products on AWS and Databricks., • Work with stakeholders to define the user problem, measurable outcomes, data requirements and a pragmatic technical approach., • Prototype rapidly with Claude, Codex and other approved AI tooling, then turn successful concepts into secure, maintainable software., • Build reliable data pipelines, APIs and back-end services, together with front-end web or app experiences where the product requires them., • Apply strong software engineering practices including code review, automated testing, CI/CD, version control, documentation and infrastructure as code., • Create evaluation, monitoring and observability for data quality, model or LLM behaviour, service reliability, performance and cost., • Protect sensitive data and apply appropriate security, privacy, governance and responsible AI controls throughout the product lifecycle., • Operate and support live services, resolve faults swiftly, reduce technical debt and share practical knowledge with the wider team. The Ecotricity Technology department is a small friendly team with a strong focus on getting results, with everyone committed to delivering both individually and as part of the group/project. We have a training programme in place to further advance your skills, with dedicated learning time planned into our workloads. Relevant training and certifications, including Databricks and AWS, are supported by the company, alongside opportunities to deepen applied AI and software engineering skills. We’re proud to be an ethical company, and this naturally attracts ethical people, making for a good safe working environment and a team that works and wins together. We also have a competitive benefits package and chose to invest in our people whenever we can. Are you an experienced engineer who enjoys turning business problems and data into useful, production-ready products? We are looking for a practical Senior Engineer who can take ownership from early discovery and prototyping through to deployment, adoption and support. You will design and build end-to-end AI-enabled solutions on AWS and Databricks. Depending on the problem, this may pipelines, APIs, backend services and user-facing websites or applications. We value sound engineering judgement over using AI for its own sake. You will select the simplest effective approach, prove value quickly, and then engineer for security, performance, cost, maintainability and scale. Experience in the energy industry is helpful but not essential. You will work closely with product owners, project managers, subject‑matter experts, data teams and other stakeholders. You will explain options clearly, demonstrate working software, gather feedback and translate it into measurable product outcomes. This is a hybrid role, you will be self‑motivated, delivery‑focused and comfortable driving work independently. You will also contribute to shared engineering standards, review the work of peers and actively develop your own skills as AI tooling evolves. Knowledge and skills • Experience building and operating production software, data products or applied AI systems., • Strong Python, including experience designing APIs and integrating external services., • Practical experience with Databricks, • Experience deploying secure, scalable workloads on AWS., • Understanding of applied AI and LLM patterns such as retrieval‑augmented generation, tool use, structured extraction and evaluation., • Effective use of AI coding assistants such as Claude and Codex, with the judgement to review, test and own the resulting code., • Strong software delivery practices using GitHub or Bitbucket, automated testing and CI/CD., • Ability to build usable front‑end web or app experiences using TypeScript, React or a comparable framework., • Clear communication, product thinking and the ability to work effectively with technical and non‑technical stakeholders. Advantageous • MLflow, RAG, Vector Search or comparable model and AI application tooling., • Terraform and automated AWS infrastructure delivery., • Container‑based deployment, serverless services or modern application observability., • UX or product design experience for internal or customer‑facing applications., • Experience of the energy industry or other regulated, data‑sensitive environments. What’s in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility Statement The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment. Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from our customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. #J-18808-Ljbffr

About The Role We're looking for an Industry Operations Expert to join our friendly and supportive team. This is an exciting opportunity to play an important role in a rapidly changing energy industry. You'll help ensure our customers have a smooth journey with Ecotricity while supporting key industry processes including Registrations, Settlement, Industry Data Management, Data Exceptions, and Smart Export Guarantee (SEG) operations. As one of our subject matter experts, you'll be a trusted source of knowledge for colleagues across the business, helping to solve complex issues, improve processes, and maintain the high standards of data quality and compliance that our customers rely on. You'll stay up to date with industry changes, share knowledge with the wider team, and help us continuously improve the way we work. Whether you're resolving industry exceptions, supporting colleagues with technical queries, or contributing to change initiatives, you'll have a genuine opportunity to make a difference. What You'll Be Doing • Supporting customers from registration through to first bill by helping ensure industry data is accurate and complete., • Investigating and resolving industry data exceptions and operational queries within agreed timescales., • Acting as a trusted point of contact for electricity and gas industry data issues., • Working closely with colleagues, industry partners, and third parties to achieve the best outcomes for customers., • Helping maintain high standards of data integrity, compliance, and operational performance., • Keeping up to date with industry developments and sharing knowledge across the team., • Supporting process improvements, change initiatives, and the creation of clear documentation and training materials., • Contributing to projects and wider team activities that support Ecotricity's goals and mission. About You We're looking for someone who is curious, proactive, and enjoys solving problems. You'll be naturally organised, have a keen eye for detail, and take pride in delivering work to a high standard. Just as importantly, you'll enjoy working collaboratively, sharing knowledge, and supporting colleagues to learn and grow. You'll be comfortable managing relationships across the business and confident communicating complex information in a clear and approachable way. Previous experience within the energy industry would be beneficial, but we also welcome applications from people with transferable skills and a willingness to learn. What You'll Bring • Strong analytical and problem-solving skills., • Excellent attention to detail and accuracy., • The ability to manage competing priorities and work effectively under pressure., • Great communication and relationship-building skills., • Confidence using Microsoft 365 and CRM systems., • A passion for continuous improvement and learning., • A collaborative approach and willingness to share knowledge and support other, • Pride in delivering excellent work and making a positive impact. About Us What's in it for you... Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility Statement The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment. Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Chef de Partie - Bear of Rodborough, GL5 5D At Cotswold Inns & Hotels, we pride ourselves on creating unforgettable experiences in some of the most beautiful locations in the Cotswolds. Whether its a wedding reception, board meeting, holiday of a lifetime, or a Christmas feast, we believe in delivering warm hospitality and exceptional service with a personal touch every single day. The teams in our collection of characterful hotels thrive on individuality, integrity, and a deep connection to our communities. With Fullers values at our core doing things the right way, being part of the family, celebrating individuality, and always asking whats next? we invite you to bring your true self and grow with us in a place where tradition and personality are both treasured. The Bear on Rodborough Common is nestled amongst the rambling hills of beautiful National Trust land. Popular with ramblers, dog walkers and golfers, expect a busy bar and accommodation with 46 rooms on site. What we can offer you: An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels. Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued. Continuous growth: Engage in learning and development programs to fuel your personal and professional growth. 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years. A fair share of tips, paid on top of your hourly pay and paid on a weekly basis. Discounted hotel stays at hotels in the Fullers Family Access to My Fullers our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more. Healthcare Cash Plan after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments. Full induction and training The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you wont always need to wait until payday. What we look for in a Chef de Partie: Someone who will take pride in preparing fresh food made from seasonal, local ingredients. Support and work alongside talented chefs. Interest in learning new cooking techniques and putting ideas into dishes. An excellent team player with a positive attitude. Happy to work in a fast-paced environment. Passion for fresh produce. TPBN1_UKCT

At Cotswold Inns & Hotels, we pride ourselves on creating unforgettable experiences in some of the most beautiful locations in the Cotswold's. Whether it's a wedding reception, board meeting, holiday of a lifetime, or a Christmas feast, we believe in delivering warm hospitality and exceptional service with a personal touch every single day. The teams in our collection of characterful hotels thrive on individuality, integrity, and a deep connection to our communities. With Fuller's values at our core - doing things the right way, being part of the family, celebrating individuality, and always asking what's next? - we invite you to bring your true self and grow with us in a place where tradition and personality are both treasured. The Bear on Rodborough Common is nestled amongst the rambling hills of beautiful National Trust land. Popular with ramblers, dog walkers and golfers, expect a busy bar and accommodation with 46 rooms on site. What we can offer you: An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels. Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued. Continuous growth: Engage in learning and development programs to fuel your personal and professional growth. 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years. A fair share of tips, paid on top of your hourly pay and paid on a weekly basis. Discounted hotel stays at hotels in the Fuller's Family Access to 'My Fuller's' - our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more. Healthcare Cash Plan - after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments. Full induction and training The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won't always need to wait until payday. What we look for in a Chef de Partie: Someone who will take pride in preparing fresh food made from seasonal, local ingredients. Support and work alongside talented chefs. Interest in learning new cooking techniques and putting ideas into dishes. An excellent team player with a positive attitude. Happy to work in a fast-paced environment. Passion for fresh produce. TPBN1_UKCT

We're a fast-growing, people-first business where ideas turn into action and doing things right is how success is built. Our fast-paced, collaborative environment thrives on purposeful communication and genuine interest in our customers and their businesses. We take pride in helping businesses deliv

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At GenderGP, our mission is to make gender-affirming healthcare accessible, inclusive, and supportive.

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The freedom to bring your ideas to the table and make a real impact.

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Head of Strategic Growth Utilities JD.May to need be accessed via Desktop or our Careers website: https://www.Role: Head of Strategic Growth Utilities.Location: Manchester, Leeds or Birmingham.Ardent is the UK’s leading provider of land, consent management, and stakeholder engagement services, sup

Ensure a high standard of service delivery is maintained at all times while achieving value for money.

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